# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=142 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 143 --- ## [Image/text slots are working strange when I'm in the mautic email builder](https://forum.mautic.org/t/image-text-slots-are-working-strange-when-im-in-the-mautic-email-builder/18442)
**Author:** [@kastreak](https://forum.mautic.org/u/kastreak)\ **Replies:** 2\ **Last updated:** [March 4, 2021, 6:16pm UTC](https://forum.mautic.org/t/image-text-slots-are-working-strange-when-im-in-the-mautic-email-builder/18442 "2021-03-04T18:16:32Z")
Your software My Mautic version is: My PHP version is: 7.4.3 My Database type and version is: Your problem My problem is: I uploaded a theme with a developed email template, according to the documentation all of th… --- ## [Bounce Email via monitored gmail inbox does not work](https://forum.mautic.org/t/bounce-email-via-monitored-gmail-inbox-does-not-work/18429)
**Author:** [@viajandox](https://forum.mautic.org/u/viajandox)\ **Replies:** 7\ **Last updated:** [March 4, 2021, 1:58pm UTC](https://forum.mautic.org/t/bounce-email-via-monitored-gmail-inbox-does-not-work/18429 "2021-03-04T13:58:18Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.27 Your problem My problem is: emails bounced through SES and monitored gmail inbox, has stopped working days ago I am using SES to send emails. Noti… --- ## [Besoin d'aide pour l'installation de mautic](https://forum.mautic.org/t/besoin-daide-pour-linstallation-de-mautic/18435)
**Author:** [@emma01](https://forum.mautic.org/u/emma01)\ **Replies:** 0\ **Last updated:** [March 4, 2021, 12:00pm UTC](https://forum.mautic.org/t/besoin-daide-pour-linstallation-de-mautic/18435 "2021-03-04T12:00:09Z")
Your software My Mautic version is: 3 My PHP version is: 7.2 My Database type and version is: mysql version 5.7 Your problem My problem is: An error occurred while attempting to add default data: An exception occurr… --- ## [How to restore a backup?](https://forum.mautic.org/t/how-to-restore-a-backup/18431)
**Author:** [@jaypatel5213](https://forum.mautic.org/u/jaypatel5213)\ **Replies:** 0\ **Last updated:** [March 4, 2021, 5:24am UTC](https://forum.mautic.org/t/how-to-restore-a-backup/18431 "2021-03-04T05:24:14Z")
Your software My Mautic version is:V3 My PHP version is: 7.3.27 My Database type and version is: Your problem My problem is: I Have an Own mail server. I think this authentication Problem But don’t know how to auth… --- ## [Static list, Campaigns & Cronjobs problem](https://forum.mautic.org/t/static-list-campaigns-cronjobs-problem/18288)
**Author:** [@Sir.Naomi](https://forum.mautic.org/u/Sir.Naomi)\ **Replies:** 1\ **Last updated:** [March 3, 2021, 10:29pm UTC](https://forum.mautic.org/t/static-list-campaigns-cronjobs-problem/18288 "2021-03-03T22:29:52Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.2 My Database type and version is: MariaDB 10.3.27 Your problem My problem is: Hi, After importing a csv contact file into a newly created “segment A”… --- ## [Unable to complete upgrade from v3.2.5 to 3.3](https://forum.mautic.org/t/unable-to-complete-upgrade-from-v3-2-5-to-3-3/18267)
**Author:** [@garzettone](https://forum.mautic.org/u/garzettone)\ **Replies:** 7\ **Last updated:** [March 3, 2021, 5:55pm UTC](https://forum.mautic.org/t/unable-to-complete-upgrade-from-v3-2-5-to-3-3/18267 "2021-03-03T17:55:51Z")
Your software My PHP version is : 7.4.15 \*My MySQL/MariaDB version is MariaDB version mysql Ver 15.1 Distrib 10.3.17-MariaDB, for Linux (x86\_64) using readline 5.1 Updating/Installing Errors I am Updating Upgradin… --- ## [Mautic multi-domain support on single instance using subdomains?](https://forum.mautic.org/t/mautic-multi-domain-support-on-single-instance-using-subdomains/18421)
**Author:** [@openletter](https://forum.mautic.org/u/openletter)\ **Replies:** 2\ **Last updated:** [March 3, 2021, 5:17pm UTC](https://forum.mautic.org/t/mautic-multi-domain-support-on-single-instance-using-subdomains/18421 "2021-03-03T17:17:53Z")
I am currently looking at starting newsletter for a few domains that of course begin at zero and hopefully grow from there. Overall, Mautic seems the best self-hosted solution for newsletter management most especially b… --- ## [Creating a template email freezes the system](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027)
**Author:** [@MauticUserAu](https://forum.mautic.org/u/MauticUserAu)\ **Replies:** 0\ **Last updated:** [February 4, 2021, 4:51am UTC](https://forum.mautic.org/t/creating-a-template-email-freezes-the-system/18027 "2021-02-04T04:51:55Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.14 My Database type and version is: MariaDB 10.2.36 Your problem My problem is: Every time I attempt to create a template email under Channels \> Email… --- ## [Alternative SMTP configuration performance](https://forum.mautic.org/t/alternative-smtp-configuration-performance/18422)
**Author:** [@openletter](https://forum.mautic.org/u/openletter)\ **Replies:** 0\ **Last updated:** [March 3, 2021, 4:25pm UTC](https://forum.mautic.org/t/alternative-smtp-configuration-performance/18422 "2021-03-03T16:25:17Z")
Over at the Mauteam website I can see a chart for capacity planning that is a great place for me to start. One question I have is related to the SMTP option. I am assuming that their configuration for SMTP is using the … --- ## [Last execution error: Contact has requested to not be emailed](https://forum.mautic.org/t/last-execution-error-contact-has-requested-to-not-be-emailed/18409)
**Author:** [@alderson59](https://forum.mautic.org/u/alderson59)\ **Replies:** 0\ **Last updated:** [March 3, 2021, 10:28am UTC](https://forum.mautic.org/t/last-execution-error-contact-has-requested-to-not-be-emailed/18409 "2021-03-03T10:28:57Z")
Your software My Mautic version is: 3.3.1 (docker v3 updated to latest) My PHP version is: 7+, I think. My Database type and version is: mariadb:10.4 Your problem My problem is: I use the MakeWebBetter plugin with … --- ## [Misaligned content on email mobile](https://forum.mautic.org/t/misaligned-content-on-email-mobile/18372)
**Author:** [@vanessaaaaa](https://forum.mautic.org/u/vanessaaaaa)\ **Replies:** 1\ **Last updated:** [March 2, 2021, 1:36pm UTC](https://forum.mautic.org/t/misaligned-content-on-email-mobile/18372 "2021-03-02T13:36:07Z")
Hello, I’m sending an email and when I send it on the desktop the text is all to the left as it should and I have three images underneath, on the cell phone the text is all in the center and the images are 2 to the left … --- ## [Update Segment Cronjob not working](https://forum.mautic.org/t/update-segment-cronjob-not-working/18295)
**Author:** [@mauticbiren](https://forum.mautic.org/u/mauticbiren)\ **Replies:** 5\ **Last updated:** [March 2, 2021, 5:29am UTC](https://forum.mautic.org/t/update-segment-cronjob-not-working/18295 "2021-03-02T05:29:16Z")
Hi Everyone, I have Matric installed, In my campaign, I am able to trigger emails like send 2nd mail when email opened but other conditions like change segment when replies, delete contact if not reply is not working. … --- ## [Importing a segment from csv on existing contacts](https://forum.mautic.org/t/importing-a-segment-from-csv-on-existing-contacts/16446)
**Author:** [@alfmos](https://forum.mautic.org/u/alfmos)\ **Replies:** 9\ **Last updated:** [March 1, 2021, 11:08am UTC](https://forum.mautic.org/t/importing-a-segment-from-csv-on-existing-contacts/16446 "2021-03-01T11:08:50Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem My problem is: I’ve read that it’s possible to import contacts from a csv file and assign them to a segment. I would like to import only… --- ## [Reply vs AutoRespond is it treated differently?](https://forum.mautic.org/t/reply-vs-autorespond-is-it-treated-differently/18359)
**Author:** [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\ **Replies:** 0\ **Last updated:** [February 28, 2021, 11:22pm UTC](https://forum.mautic.org/t/reply-vs-autorespond-is-it-treated-differently/18359 "2021-02-28T23:22:53Z")
hello all , wondering if mautic will treat with email response and the auto reply as two different email ? During my testing when i the user is replying the trigger clicks in for the user responded and notfies. but i h… --- ## [Bounce Email via SNS email & API Dosent seems to work , any help is appreciated](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353)
**Author:** [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\ **Replies:** 2\ **Last updated:** [February 28, 2021, 6:04pm UTC](https://forum.mautic.org/t/bounce-email-via-sns-email-api-dosent-seems-to-work-any-help-is-appreciated/18353 "2021-02-28T18:04:19Z")
Your software My Mautic version is:3.3.0 My PHP version is: 7.4.14 Your problem My problem is: Bounce emails via SES and SNS , cant get it make it work So am using SES for blasting out the emails. Have created SNS … --- ## [Error 500 installing 3.3.1 from 2.16.2](https://forum.mautic.org/t/error-500-installing-3-3-1-from-2-16-2/18355)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 0\ **Last updated:** [February 28, 2021, 7:13am UTC](https://forum.mautic.org/t/error-500-installing-3-3-1-from-2-16-2/18355 "2021-02-28T07:13:17Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3 My Database type and version is: Mysql 5.7 Your problem My problem is: When installing the new version from scratch I am receiving internal server er… --- ## [Extending API -- Config + Controller namespace issues?](https://forum.mautic.org/t/extending-api-config-controller-namespace-issues/18354)
**Author:** [@nacmonad](https://forum.mautic.org/u/nacmonad)\ **Replies:** 0\ **Last updated:** [February 27, 2021, 7:48pm UTC](https://forum.mautic.org/t/extending-api-config-controller-namespace-issues/18354 "2021-02-27T19:48:52Z")
Your software My Mautic version is: 3.3.1 My PHP version is: 7.3.20 My Database type and version is: SQLLite 3.27.2 Your problem My problem is: First tried the /assets/new POST route to attempt to create asset/file… --- ## [Question Regarding Tracking Users who Visited website through our email campaign](https://forum.mautic.org/t/question-regarding-tracking-users-who-visited-website-through-our-email-campaign/18346)
**Author:** [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\ **Replies:** 8\ **Last updated:** [February 27, 2021, 4:15am UTC](https://forum.mautic.org/t/question-regarding-tracking-users-who-visited-website-through-our-email-campaign/18346 "2021-02-27T04:15:40Z")
am sending emails to users via the email templates with a link to our website. is there a way we can track the users who clicked on the link from the email and visited the website ? I see page hit on the users event nam… --- ## [Starting 100 campaigns each day](https://forum.mautic.org/t/starting-100-campaigns-each-day/18079)
**Author:** [@dimitri](https://forum.mautic.org/u/dimitri)\ **Replies:** 7\ **Last updated:** [February 27, 2021, 2:13am UTC](https://forum.mautic.org/t/starting-100-campaigns-each-day/18079 "2021-02-27T02:13:58Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3 I have 3000 contacts in a database. Every morning I would like to start a campaign for 100 of these contacts. An email sequence of 5 emails in 5 days. … --- ## [How to make newsletter](https://forum.mautic.org/t/how-to-make-newsletter/18299)
**Author:** [@piotr](https://forum.mautic.org/u/piotr)\ **Replies:** 1\ **Last updated:** [February 26, 2021, 12:05pm UTC](https://forum.mautic.org/t/how-to-make-newsletter/18299 "2021-02-26T12:05:16Z")
Your software My Mautic version is: v3.2.5 My PHP version is: php7.4 My Database type and version is: mysqlnd 7.4.12 Your problem My problem is: I can make newsletter - like in topic. Steps I have tried to fix the … --- ## [Add new submit action in forms - no all records](https://forum.mautic.org/t/add-new-submit-action-in-forms-no-all-records/18319)
**Author:** [@piotr](https://forum.mautic.org/u/piotr)\ **Replies:** 2\ **Last updated:** [February 26, 2021, 12:02pm UTC](https://forum.mautic.org/t/add-new-submit-action-in-forms-no-all-records/18319 "2021-02-26T12:02:33Z")
Your software My Mautic version is: v3.2.5 My PHP version is: php7.4 My Database type and version is: mysqlnd 7.4.12 Your problem My problem is: I have: when in doc are: How to add new submit action in forms … --- ## [User in Campaign, Unsubscribed will get the follwow up email?](https://forum.mautic.org/t/user-in-campaign-unsubscribed-will-get-the-follwow-up-email/18327)
**Author:** [@sweetraskels](https://forum.mautic.org/u/sweetraskels)\ **Replies:** 4\ **Last updated:** [February 26, 2021, 5:39am UTC](https://forum.mautic.org/t/user-in-campaign-unsubscribed-will-get-the-follwow-up-email/18327 "2021-02-26T05:39:56Z")
hello folks, i have a quick questions , If there is a user in a campaign , sequence is send 1st email after 1 hour send an additonal email. Between if the user has unsubscribed does he get the second email ? also : ho… --- ## [Email\_stats table with 25gb](https://forum.mautic.org/t/email-stats-table-with-25gb/18331)
**Author:** [@vjcoil](https://forum.mautic.org/u/vjcoil)\ **Replies:** 1\ **Last updated:** [February 25, 2021, 6:03pm UTC](https://forum.mautic.org/t/email-stats-table-with-25gb/18331 "2021-02-25T18:03:18Z")
Your software My Mautic version is: 1.71 My PHP version is: 5.6 My Database type and version is: Your problem My problem is: email\_stats table with 25gb Can I just clean this table using phpmyadmin? --- ## [Mautic SES Bounce Processing](https://forum.mautic.org/t/mautic-ses-bounce-processing/15969)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 12\ **Last updated:** [February 25, 2021, 3:46pm UTC](https://forum.mautic.org/t/mautic-ses-bounce-processing/15969 "2021-02-25T15:46:59Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem Hi, Mautic 3.1.0 is not confirming the SNS subscription, I don’t see any errors in the logs. I have added Amazon SES as API and its work… --- ## [Probably a bug](https://forum.mautic.org/t/probably-a-bug/18318)
**Author:** [@venkatesham](https://forum.mautic.org/u/venkatesham)\ **Replies:** 1\ **Last updated:** [February 25, 2021, 11:59am UTC](https://forum.mautic.org/t/probably-a-bug/18318 "2021-02-25T11:59:22Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2.3.4 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: I am getting this below given error screen when i try to add SEND … --- ## [Total users in segment is not the same when sending a segment newsletter](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244)
**Author:** [@ottenjeffrey](https://forum.mautic.org/u/ottenjeffrey)\ **Replies:** 3\ **Last updated:** [February 25, 2021, 10:58am UTC](https://forum.mautic.org/t/total-users-in-segment-is-not-the-same-when-sending-a-segment-newsletter/18244 "2021-02-25T10:58:08Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2.34 Your problem My problem is: If I go to “contact segments” I have 8894 contact in a “newsletter” segment. When I want to send an email to this segm… --- ## [OkI need to get VPS](https://forum.mautic.org/t/oki-need-to-get-vps/18312)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [February 24, 2021, 6:54pm UTC](https://forum.mautic.org/t/oki-need-to-get-vps/18312 "2021-02-24T18:54:29Z")
I am still on shared and on 2.6 version cause people told me here I cant run it on shared higher than 2.6 WHich VPS do you recommend. And do you use AMAZON SES too? If I signup for SES will I have to run all my email… --- ## [Reusing Mautic contact ids](https://forum.mautic.org/t/reusing-mautic-contact-ids/18247)
**Author:** [@bas](https://forum.mautic.org/u/bas)\ **Replies:** 2\ **Last updated:** [February 24, 2021, 3:36pm UTC](https://forum.mautic.org/t/reusing-mautic-contact-ids/18247 "2021-02-24T15:36:45Z")
Issue I created a new Mautic instance, added a few contacts using the UI. Then I started merging some of those contacts, just to see how it was registered and handled. Afterwards I connected an almost empty SalesForce D… --- ## [Mautic Error](https://forum.mautic.org/t/mautic-error/18309)
**Author:** [@venkatesham](https://forum.mautic.org/u/venkatesham)\ **Replies:** 0\ **Last updated:** [February 24, 2021, 2:41pm UTC](https://forum.mautic.org/t/mautic-error/18309 "2021-02-24T14:41:51Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.2.3.4 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: My Campaign is show lot of disconnect decisions, action & These e… --- ## [Mautic Update stops campaign & lp builder from working](https://forum.mautic.org/t/mautic-update-stops-campaign-lp-builder-from-working/18294)
**Author:** [@blackswan](https://forum.mautic.org/u/blackswan)\ **Replies:** 1\ **Last updated:** [February 24, 2021, 1:43pm UTC](https://forum.mautic.org/t/mautic-update-stops-campaign-lp-builder-from-working/18294 "2021-02-24T13:43:45Z")
Your software My Mautic version is: 3.31 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev - 20150407 Your problem My problem is: After 3.31 update the campaign builder and lp editor st… [Previous page](https://forum.mautic.org/c/support/8.md?page=141) [Next page](https://forum.mautic.org/c/support/8.md?page=143)