# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=143 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 144 --- ## [Mautic does not track corretly](https://forum.mautic.org/t/mautic-does-not-track-corretly/18292)
**Author:** [@jure](https://forum.mautic.org/u/jure)\ **Replies:** 0\ **Last updated:** [February 24, 2021, 8:22am UTC](https://forum.mautic.org/t/mautic-does-not-track-corretly/18292 "2021-02-24T08:22:52Z")
Your software My Mautic version is: 3.3.0 My PHP version is: 7.3.25 Your problem My problem is: Hi. I have a small hiccup with Mautic. When tracking the users for some reason Mautic only tracks URLs that the user v… --- ## [24hrs delay on task scheduling](https://forum.mautic.org/t/24hrs-delay-on-task-scheduling/18281)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 2\ **Last updated:** [February 23, 2021, 11:22pm UTC](https://forum.mautic.org/t/24hrs-delay-on-task-scheduling/18281 "2021-02-23T23:22:27Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3 My Database type and version is: 5.7 Your problem My problem is: I have a task with a time requirement When I start a campaign I want it to start … --- ## [Second form on preference page again not working?](https://forum.mautic.org/t/second-form-on-preference-page-again-not-working/18283)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [February 23, 2021, 8:45pm UTC](https://forum.mautic.org/t/second-form-on-preference-page-again-not-working/18283 "2021-02-23T20:45:33Z")
Your software My Mautic version is: 3.2.5 Your problem My problem is: I try to add another form to the custom preference page (for unsubscribe all). However… the second form (custom form) will not be displayed in prod… --- ## [HELP! how to restrict form after a number of entries](https://forum.mautic.org/t/help-how-to-restrict-form-after-a-number-of-entries/18271)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 0\ **Last updated:** [February 23, 2021, 12:41pm UTC](https://forum.mautic.org/t/help-how-to-restrict-form-after-a-number-of-entries/18271 "2021-02-23T12:41:55Z")
Help! I am running an event that has a maximum number of people who can attend. does anyone know of a way that I can restrict the form once I have had a certain number of entries? --- ## [MySQL server has gone away](https://forum.mautic.org/t/mysql-server-has-gone-away/10060)
**Author:** [@mmifsud](https://forum.mautic.org/u/mmifsud)\ **Replies:** 10\ **Last updated:** [February 23, 2021, 12:18pm UTC](https://forum.mautic.org/t/mysql-server-has-gone-away/10060 "2021-02-23T12:18:54Z")
Hi, My colleagues at commercial created a new campaign with tracking, but we are having a strange issue. If we open the link with a browser that is signed in on Mautic web interface, the link opens/redirects normall… --- ## [Message frequency rule and email delete issue](https://forum.mautic.org/t/message-frequency-rule-and-email-delete-issue/18232)
**Author:** [@lanaprinzip](https://forum.mautic.org/u/lanaprinzip)\ **Replies:** 4\ **Last updated:** [February 23, 2021, 12:17pm UTC](https://forum.mautic.org/t/message-frequency-rule-and-email-delete-issue/18232 "2021-02-23T12:17:38Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3.27 Your problem My problem is: Thank you for Mautic, while not so easy to set up a great tool. Thank you also for supporting it. I do have two questi… --- ## [I absolutely need a throttling feature between emails](https://forum.mautic.org/t/i-absolutely-need-a-throttling-feature-between-emails/16063)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 28\ **Last updated:** [February 22, 2021, 1:01pm UTC](https://forum.mautic.org/t/i-absolutely-need-a-throttling-feature-between-emails/16063 "2021-02-22T13:01:39Z")
Latest version of Mautic, latest PHP I need to throttle between individual email sends, I know there are cron for batches, but it needs to be delays between individual messages like this: email 1 11:00:07 email 2 11… --- ## [Documentation Disaster](https://forum.mautic.org/t/documentation-disaster/18201)
**Author:** [@adam.clark](https://forum.mautic.org/u/adam.clark)\ **Replies:** 9\ **Last updated:** [February 22, 2021, 10:42am UTC](https://forum.mautic.org/t/documentation-disaster/18201 "2021-02-22T10:42:44Z")
Help help help. How did this happen. And how can I help (properly) to get this sorted. Mautic is awesome. The documentation is a disaster. The API docs are all over the place, out of date, “off-referencing” other locat… --- ## [After 3.2.1 to 3.2.5 upgrade, php bin/console throws error](https://forum.mautic.org/t/after-3-2-1-to-3-2-5-upgrade-php-bin-console-throws-error/18145)
**Author:** [@ralf\_muhlberger](https://forum.mautic.org/u/ralf_muhlberger)\ **Replies:** 6\ **Last updated:** [February 22, 2021, 5:06am UTC](https://forum.mautic.org/t/after-3-2-1-to-3-2-5-upgrade-php-bin-console-throws-error/18145 "2021-02-22T05:06:51Z")
Your software My PHP version is : 7.3.20 as per Mautic system info, although on command line I can only seem to get to a PHP version 7.2.24 My MySQL version is 5.0.12 Updating/Installing Errors I am : Updating from … --- ## [Mautic is looping](https://forum.mautic.org/t/mautic-is-looping/18237)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 0\ **Last updated:** [February 21, 2021, 3:45pm UTC](https://forum.mautic.org/t/mautic-is-looping/18237 "2021-02-21T15:45:39Z")
Hi, see screenshot and what did I do wrong and how to fix it? How do I clear the history of identified contacts? Your software My Mautic version is: v3.2.5 My PHP version is: My Database type and version is: … --- ## [Export / Import and matching by Mautic contact ID?](https://forum.mautic.org/t/export-import-and-matching-by-mautic-contact-id/18180)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 1\ **Last updated:** [February 19, 2021, 9:22pm UTC](https://forum.mautic.org/t/export-import-and-matching-by-mautic-contact-id/18180 "2021-02-19T21:22:22Z")
We are using Mautic also for sending postal mail - where we have no e-mail in use. Thus I want to export and import contacts, matching them by Mautic ID. While exporting with ID works, there seems to be no way to match i… --- ## [Envio de correos CCO](https://forum.mautic.org/t/envio-de-correos-cco/18231)
**Author:** [@dutycontable](https://forum.mautic.org/u/dutycontable)\ **Replies:** 0\ **Last updated:** [February 19, 2021, 8:58pm UTC](https://forum.mautic.org/t/envio-de-correos-cco/18231 "2021-02-19T20:58:10Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2 My Database type and version is:10 COMO ENVIAR CORREOS CCO Alguien me podría colaborar explicándome como enviar correos con CCOA ya que la información… --- ## [Mautic not showing visits](https://forum.mautic.org/t/mautic-not-showing-visits/18203)
**Author:** [@DemiScuzz](https://forum.mautic.org/u/DemiScuzz)\ **Replies:** 2\ **Last updated:** [February 19, 2021, 11:07am UTC](https://forum.mautic.org/t/mautic-not-showing-visits/18203 "2021-02-19T11:07:09Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.15 My Database type and version is: mariadb 10.3.27 Your problem My problem is: No page visits showing, I have a wordpress site that is fully up to … --- ## [Tag menu item on left hand menu not in my installation](https://forum.mautic.org/t/tag-menu-item-on-left-hand-menu-not-in-my-installation/18184)
**Author:** [@adam.clark](https://forum.mautic.org/u/adam.clark)\ **Replies:** 2\ **Last updated:** [February 18, 2021, 6:05pm UTC](https://forum.mautic.org/t/tag-menu-item-on-left-hand-menu-not-in-my-installation/18184 "2021-02-18T18:05:45Z")
Hi… Another “Quick Question” (I hope). I watched this YouTube Video " MautiCon 2020 - Ekke Guembel - Mautic’s New Tag Manager" (https://www.youtube.com/watch?v=FxhKK59Ekac) And in the video it clearly shows a “Tag” Me… --- ## [Segment counter displaying wrong number](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551)
**Author:** [@trafiko](https://forum.mautic.org/u/trafiko)\ **Replies:** 2\ **Last updated:** [February 17, 2021, 12:54pm UTC](https://forum.mautic.org/t/segment-counter-displaying-wrong-number/6551 "2021-02-17T12:54:42Z")
Hello! I’m having an odd issue. When creating a segment, I see in it’s counter that it matches 17 contacts, however, when clicking on it, I see 2 contacts in the results (which us the correct result for that segmentation… --- ## [Unable to Open Certain Contact Cards](https://forum.mautic.org/t/unable-to-open-certain-contact-cards/18156)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [February 17, 2021, 12:19pm UTC](https://forum.mautic.org/t/unable-to-open-certain-contact-cards/18156 "2021-02-17T12:19:01Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2.24 My Database type and version is: 10.2.31-MariaDB Your problem My problem is: When trying to access a specific contact card I am unable to view the… --- ## [Report All Emails Sent: Show no data for Subject and ID](https://forum.mautic.org/t/report-all-emails-sent-show-no-data-for-subject-and-id/18187)
**Author:** [@saleh](https://forum.mautic.org/u/saleh)\ **Replies:** 1\ **Last updated:** [February 17, 2021, 9:55am UTC](https://forum.mautic.org/t/report-all-emails-sent-show-no-data-for-subject-and-id/18187 "2021-02-17T09:55:51Z")
Hello, We have install the latest version of Mautic. The report “All Email Sent” show no data for “Subject” and “ID”. Please find the below screenshot and how to fix this issue. Thanks. --- ## [Mautic with twilio](https://forum.mautic.org/t/mautic-with-twilio/18200)
**Author:** [@shan](https://forum.mautic.org/u/shan)\ **Replies:** 1\ **Last updated:** [February 17, 2021, 9:52am UTC](https://forum.mautic.org/t/mautic-with-twilio/18200 "2021-02-17T09:52:49Z")
Hi, any body know how to integrate them together? as my Auth Token cant work. --- ## [Mautic 3 Upgrade Success Ready To Use but No Dashboard Content Displayed](https://forum.mautic.org/t/mautic-3-upgrade-success-ready-to-use-but-no-dashboard-content-displayed/18188)
**Author:** [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Replies:** 4\ **Last updated:** [February 17, 2021, 9:01am UTC](https://forum.mautic.org/t/mautic-3-upgrade-success-ready-to-use-but-no-dashboard-content-displayed/18188 "2021-02-17T09:01:08Z")
Your software Muatic 3.2.4 My PHP version is : 7.3.27 My MySQL/MariaDB version is: MySQL version 5.7.33 Server: VPS Updating/Installing Errors Successful Upgrade - See Screen shot These errors are showing in th… --- ## [sms\_pending:ID in search bar doesn't work](https://forum.mautic.org/t/sms-pending-id-in-search-bar-doesnt-work/18191)
**Author:** [@nfakhour](https://forum.mautic.org/u/nfakhour)\ **Replies:** 0\ **Last updated:** [February 16, 2021, 2:48pm UTC](https://forum.mautic.org/t/sms-pending-id-in-search-bar-doesnt-work/18191 "2021-02-16T14:48:06Z")
Hi there , Your software My Mautic version is: 3.2.5 My PHP version is: 7.3 My Database type and version is:5.4 Your problem My problem is: After merging contacts, some leads were added to the segment where their … --- ## [Segment/Campaign Triggering Not Triggering Mental Mystery](https://forum.mautic.org/t/segment-campaign-triggering-not-triggering-mental-mystery/18175)
**Author:** [@adam.clark](https://forum.mautic.org/u/adam.clark)\ **Replies:** 2\ **Last updated:** [February 15, 2021, 7:31pm UTC](https://forum.mautic.org/t/segment-campaign-triggering-not-triggering-mental-mystery/18175 "2021-02-15T19:31:36Z")
This is probably a really dumb questions. I am a bit of a newbie to Mautic but I promise, I have trawled the documentation and I still can’t get clarity on this in my head. So… imagine I have some Contacts. And I have a… --- ## [Cannot schedule emails (cron job problem?)](https://forum.mautic.org/t/cannot-schedule-emails-cron-job-problem/18152)
**Author:** [@podgeman](https://forum.mautic.org/u/podgeman)\ **Replies:** 2\ **Last updated:** [February 15, 2021, 4:03pm UTC](https://forum.mautic.org/t/cannot-schedule-emails-cron-job-problem/18152 "2021-02-15T16:03:46Z")
Your software My Mautic version is: 3.1.25 My PHP version is: 7.3.27. My Database type and version is: MariaDB 10.5 Your problem My problem is: I cannot seem to schedule sending mail although I can send mail immedi… --- ## [Problem with permissions (PermissionNotFoundException)](https://forum.mautic.org/t/problem-with-permissions-permissionnotfoundexception/18168)
**Author:** [@sebli99](https://forum.mautic.org/u/sebli99)\ **Replies:** 0\ **Last updated:** [February 15, 2021, 10:16am UTC](https://forum.mautic.org/t/problem-with-permissions-permissionnotfoundexception/18168 "2021-02-15T10:16:02Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.4.15 Your problem My problem is: I’m trying to create a role to add notes to my leads. The log seems to point at mautic itself. These errors are showin… --- ## [Campaign Automation](https://forum.mautic.org/t/campaign-automation/18142)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 2\ **Last updated:** [February 13, 2021, 9:20pm UTC](https://forum.mautic.org/t/campaign-automation/18142 "2021-02-13T21:20:41Z")
Your software My Mautic version is: 3.2.5 My PHP version is: alt-php73 My Database type and version is: Your problem My problem is: Emails are not getting sent to contacts, I setup a Form action to send content of f… --- ## [Cron Send Broadcasts Too Many Arguments Error](https://forum.mautic.org/t/cron-send-broadcasts-too-many-arguments-error/8653)
**Author:** [@jonvaldivia](https://forum.mautic.org/u/jonvaldivia)\ **Replies:** 5\ **Last updated:** [February 13, 2021, 6:37pm UTC](https://forum.mautic.org/t/cron-send-broadcasts-too-many-arguments-error/8653 "2021-02-13T18:37:16Z")
Hello community! I have programmed the following cron job /usr/bin/php /home/MYFOLDER/public\_html/mailmanager/app/console mautic:broadcasts:send \>/home/MYFOLDER/logs/mauticbroadcasts.txt 2\>&1 It seems… --- ## [Mautic timing out](https://forum.mautic.org/t/mautic-timing-out/12275)
**Author:** [@nathancyoung](https://forum.mautic.org/u/nathancyoung)\ **Replies:** 3\ **Last updated:** [February 13, 2021, 4:13pm UTC](https://forum.mautic.org/t/mautic-timing-out/12275 "2021-02-13T16:13:35Z")
My instance of Mautic automatically times me out after a certain amount of time. I’d like to turn that off so I don’t need to keep logging in over and over again but for the life of me I can’t figure out where to change … --- ## [Response Monitoring does not work](https://forum.mautic.org/t/response-monitoring-does-not-work/18117)
**Author:** [@riannarcizo](https://forum.mautic.org/u/riannarcizo)\ **Replies:** 5\ **Last updated:** [February 12, 2021, 2:51pm UTC](https://forum.mautic.org/t/response-monitoring-does-not-work/18117 "2021-02-12T14:51:45Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.3.26 My Database type and version is: Mysql 5.0.12 Your problem My problem is: Hello, I’m trying to use response tracking, but it’s not working. I us… --- ## [Mautic SMS not sending (SMS history not showing up in contact )](https://forum.mautic.org/t/mautic-sms-not-sending-sms-history-not-showing-up-in-contact/18086)
**Author:** [@danielolawuyi](https://forum.mautic.org/u/danielolawuyi)\ **Replies:** 5\ **Last updated:** [February 12, 2021, 2:08pm UTC](https://forum.mautic.org/t/mautic-sms-not-sending-sms-history-not-showing-up-in-contact/18086 "2021-02-12T14:08:43Z")
Your software My Mautic version is: 3.2.5 My PHP version is: 7.2 My Database type and version is: Mysql Your problem My problem is: I have installed 2 versions of Mautic 3.2.5 and 3.0. However, I can’t seem to find… --- ## [Page hits before contact form submission](https://forum.mautic.org/t/page-hits-before-contact-form-submission/17941)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 22\ **Last updated:** [February 12, 2021, 1:37pm UTC](https://forum.mautic.org/t/page-hits-before-contact-form-submission/17941 "2021-02-12T13:37:38Z")
Hello, how is possibile to track contacts history before they submit a form? For every contact I see "Contact created " event with the form submitted, but I’m not able to track the history of that contact when he was s… --- ## [Redirect Error](https://forum.mautic.org/t/redirect-error/7225)
**Author:** [@eucalypt](https://forum.mautic.org/u/eucalypt)\ **Replies:** 4\ **Last updated:** [February 11, 2021, 4:05pm UTC](https://forum.mautic.org/t/redirect-error/7225 "2021-02-11T16:05:18Z")
Not sure if anyone else has experienced this before. My host has just completed a scheduled migration to Apache 2.4.18, PHP 7.0.8, and MySQL 5.7.16 and my Mautic installation is no longer working. It is Mautic 2.5, and b… [Previous page](https://forum.mautic.org/c/support/8.md?page=142) [Next page](https://forum.mautic.org/c/support/8.md?page=144)