# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=145 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 146 --- ## [Company score campaign is only working once](https://forum.mautic.org/t/company-score-campaign-is-only-working-once/17948)
**Author:** [@pauljacobs](https://forum.mautic.org/u/pauljacobs)\ **Replies:** 0\ **Last updated:** [January 28, 2021, 12:54pm UTC](https://forum.mautic.org/t/company-score-campaign-is-only-working-once/17948 "2021-01-28T12:54:25Z")
My Mautic version is: v2.16.3 My PHP version is: 7.2 We are using lead scoring both on contact level as company level. Lead scoring for individual contacts is working perfectly fine with ‘Points’. However, we are facin… --- ## [Deleted contents of var/cache folder, now I'm unable to load site](https://forum.mautic.org/t/deleted-contents-of-var-cache-folder-now-im-unable-to-load-site/17932)
**Author:** [@kkoger](https://forum.mautic.org/u/kkoger)\ **Replies:** 14\ **Last updated:** [January 27, 2021, 5:59pm UTC](https://forum.mautic.org/t/deleted-contents-of-var-cache-folder-now-im-unable-to-load-site/17932 "2021-01-27T17:59:04Z")
Your software My Mautic version is:3.2.4 My PHP version is:7.4.14 My Database type and version is: MySQL 5.7.33 Your problem My problem is: I deleted the contents of var/cache per the troubleshooting documentation (h… --- ## [Is this the solution for Cloudflare (free) + Mautic + Nginx (visitor's real IP)?](https://forum.mautic.org/t/is-this-the-solution-for-cloudflare-free-mautic-nginx-visitors-real-ip/17859)
**Author:** [@Warren](https://forum.mautic.org/u/Warren)\ **Replies:** 7\ **Last updated:** [January 27, 2021, 5:44pm UTC](https://forum.mautic.org/t/is-this-the-solution-for-cloudflare-free-mautic-nginx-visitors-real-ip/17859 "2021-01-27T17:44:39Z")
Is this the solution for using the free Cloudflare proxied CDN with Mautic and a Wordpress website so the real visitor’s IP is still shown in Mautic? (I’m aware Cloudflare in their Enterprise (expensive) edition has sup… --- ## [Email - all recipients get default email even though variant filter is set correctly](https://forum.mautic.org/t/email-all-recipients-get-default-email-even-though-variant-filter-is-set-correctly/17507)
**Author:** [@davedekker](https://forum.mautic.org/u/davedekker)\ **Replies:** 1\ **Last updated:** [January 27, 2021, 3:25pm UTC](https://forum.mautic.org/t/email-all-recipients-get-default-email-even-though-variant-filter-is-set-correctly/17507 "2021-01-27T15:25:06Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.25 Your problem My problem is: email with dynamic content block that has 1 variant gets sent and all recipients get default content only even though s… --- ## [Constantly logged out of UI but not returned to login page](https://forum.mautic.org/t/constantly-logged-out-of-ui-but-not-returned-to-login-page/17933)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 2\ **Last updated:** [January 27, 2021, 11:11am UTC](https://forum.mautic.org/t/constantly-logged-out-of-ui-but-not-returned-to-login-page/17933 "2021-01-27T11:11:05Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3.20 My Database type and version is: MySQL 8.0.19 Your problem My problem is: We have recently “gone live” with Mautic and ever since going live we are… --- ## [Plugins not showing up](https://forum.mautic.org/t/plugins-not-showing-up/17926)
**Author:** [@enricosigurta](https://forum.mautic.org/u/enricosigurta)\ **Replies:** 2\ **Last updated:** [January 26, 2021, 6:50pm UTC](https://forum.mautic.org/t/plugins-not-showing-up/17926 "2021-01-26T18:50:28Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.2 My Database type and version is: MySQL (no idea of the version) Your problem My problem is: Plugins are not showing up when I drop them in the plugin… --- ## [Custom Field Columns in "Contacts" default view](https://forum.mautic.org/t/custom-field-columns-in-contacts-default-view/5493)
**Author:** [@mbrinson](https://forum.mautic.org/u/mbrinson)\ **Replies:** 7\ **Last updated:** [January 26, 2021, 5:16pm UTC](https://forum.mautic.org/t/custom-field-columns-in-contacts-default-view/5493 "2021-01-26T17:16:49Z")
I’ve been searching through the conversations here and the documentation and I couldn’t find a question about this. Is there any way to customize which fields are shown in the default “Contacts” view? By default it… --- ## [Mautic is not sending email and segment not updating](https://forum.mautic.org/t/mautic-is-not-sending-email-and-segment-not-updating/17912)
**Author:** [@bushman](https://forum.mautic.org/u/bushman)\ **Replies:** 4\ **Last updated:** [January 26, 2021, 4:32pm UTC](https://forum.mautic.org/t/mautic-is-not-sending-email-and-segment-not-updating/17912 "2021-01-26T16:32:53Z")
Your software My Mautic version is: 3.2.4, now 3.2.5 My PHP version is: 7.4 My Database type and version is: MySQL Your problem My problem is: I installed mautic and everything was fine. Then I created a form and a… --- ## [Error with the Webhook](https://forum.mautic.org/t/error-with-the-webhook/17816)
**Author:** [@succes33](https://forum.mautic.org/u/succes33)\ **Replies:** 5\ **Last updated:** [January 26, 2021, 10:25am UTC](https://forum.mautic.org/t/error-with-the-webhook/17816 "2021-01-26T10:25:28Z")
Your software My Mautic version is: V 3.2.1 My PHP version is: 7.3 My Database type and version is: 10.2.34-MariaDB Your problem My problem is: Every time the webhook is activated I get this error returned 503 … --- ## [How work command mautic:segments:update after some contact modify](https://forum.mautic.org/t/how-work-command-mauticupdate-after-some-contact-modify/17870)
**Author:** [@masterale](https://forum.mautic.org/u/masterale)\ **Replies:** 4\ **Last updated:** [January 26, 2021, 9:13am UTC](https://forum.mautic.org/t/how-work-command-mauticupdate-after-some-contact-modify/17870 "2021-01-26T09:13:25Z")
Your software My Mautic version is:3.1.0 My PHP version is:7.2.24 My Database type and version is:MariaDB 10.4.14 Your problem My problem is: I create 1 segment, with some filters. After this i lunched command maut… --- ## [Anti-spam Form Field Validation](https://forum.mautic.org/t/anti-spam-form-field-validation/10146)
**Author:** [@cparx](https://forum.mautic.org/u/cparx)\ **Replies:** 5\ **Last updated:** [January 25, 2021, 10:41pm UTC](https://forum.mautic.org/t/anti-spam-form-field-validation/10146 "2021-01-25T22:41:39Z")
Hi all, We have an issue where a spam bot is targetting one of our forms, the honeypot method does not work (the bot does not fill in the field). The common element to all of the submissions is that the First Name alway… --- ## [Pregenerated Mautic configuration?](https://forum.mautic.org/t/pregenerated-mautic-configuration/8911)
**Author:** [@nolan](https://forum.mautic.org/u/nolan)\ **Replies:** 4\ **Last updated:** [January 25, 2021, 8:42pm UTC](https://forum.mautic.org/t/pregenerated-mautic-configuration/8911 "2021-01-25T20:42:17Z")
I’m attempting to get Mautic running on cloudron.io. Cloudron is a bit like CPanel in that you can install a series of apps on your server. Unlike CPanel, the apps run in Docker containers, sharing access to the same dat… --- ## [Error on push (web and mobile) notification](https://forum.mautic.org/t/error-on-push-web-and-mobile-notification/9084)
**Author:** [@sebasnavarrete](https://forum.mautic.org/u/sebasnavarrete)\ **Replies:** 2\ **Last updated:** [January 24, 2021, 7:03pm UTC](https://forum.mautic.org/t/error-on-push-web-and-mobile-notification/9084 "2021-01-24T19:03:35Z")
When i create a campaign with mobile push notifications and it’s triggered the notification panel show me this error messages: Failed to execute campaign event for NAME. Push Testing / Send mobile notification Toda… --- ## [From segment to segment](https://forum.mautic.org/t/from-segment-to-segment/10707)
**Author:** [@lugan](https://forum.mautic.org/u/lugan)\ **Replies:** 3\ **Last updated:** [January 24, 2021, 2:11pm UTC](https://forum.mautic.org/t/from-segment-to-segment/10707 "2021-01-24T14:11:08Z")
Hello … Good evening. I have tested the Mautic and I confess that I am quite surprised by the potential of the platform. A little different in the operating philosophy, but very efficient. Today, I got stuck because I t… --- ## [New contacts added, same IP, related to media/images/avatar.png](https://forum.mautic.org/t/new-contacts-added-same-ip-related-to-media-images-avatar-png/17901)
**Author:** [@Warren](https://forum.mautic.org/u/Warren)\ **Replies:** 0\ **Last updated:** [January 23, 2021, 11:00pm UTC](https://forum.mautic.org/t/new-contacts-added-same-ip-related-to-media-images-avatar-png/17901 "2021-01-23T23:00:14Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3 My Database type and version is: MySQL (latest with Webinoly) Your problem My problem is: Contacts (same few IPs) keep getting created related to medi… --- ## [Tracking and CloudFlare](https://forum.mautic.org/t/tracking-and-cloudflare/17605)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 3\ **Last updated:** [January 22, 2021, 6:52pm UTC](https://forum.mautic.org/t/tracking-and-cloudflare/17605 "2021-01-22T18:52:05Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.3 My Database type and version is: MySQL Your problem My problem is: I have not tracking records from the visitors on my website These errors are showi… --- ## [How to create this campaign scenario?](https://forum.mautic.org/t/how-to-create-this-campaign-scenario/17716)
**Author:** [@moe1980](https://forum.mautic.org/u/moe1980)\ **Replies:** 9\ **Last updated:** [January 21, 2021, 9:30pm UTC](https://forum.mautic.org/t/how-to-create-this-campaign-scenario/17716 "2021-01-21T21:30:13Z")
Dear members How to create the following scenario if possible? 1- The campaign is triggering when a new contact is imported to segment X 2- He receives an email immediately, if opened add points, if not opened wait 3 … --- ## [Email size getting larger and larger when editing (above 500KB)](https://forum.mautic.org/t/email-size-getting-larger-and-larger-when-editing-above-500kb/17819)
**Author:** [@pixgrim](https://forum.mautic.org/u/pixgrim)\ **Replies:** 9\ **Last updated:** [January 21, 2021, 7:22pm UTC](https://forum.mautic.org/t/email-size-getting-larger-and-larger-when-editing-above-500kb/17819 "2021-01-21T19:22:11Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3.24-3+0~20201103.72+debian9~1.gbp945915 My Database type and version is: MariaDB Your problem Designing en email requires me several attempts. I start… --- ## [Column not found: 1054 Unknown column '-' in 'generated column function' when upgrading from 3.0.2 to 3.1](https://forum.mautic.org/t/column-not-found-1054-unknown-column-in-generated-column-function-when-upgrading-from-3-0-2-to-3-1/15869)
**Author:** [@MBConsultingUK](https://forum.mautic.org/u/MBConsultingUK)\ **Replies:** 5\ **Last updated:** [January 21, 2021, 1:38pm UTC](https://forum.mautic.org/t/column-not-found-1054-unknown-column-in-generated-column-function-when-upgrading-from-3-0-2-to-3-1/15869 "2021-01-21T13:38:09Z")
Your software My PHP version is : 7.2 My MySQL version is (delete as applicable): MySQL 8 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Web or Com… --- ## [SQL syntax errors Mautic 3.1.1](https://forum.mautic.org/t/sql-syntax-errors-mautic-3-1-1/16555)
**Author:** [@ravinbhutani](https://forum.mautic.org/u/ravinbhutani)\ **Replies:** 18\ **Last updated:** [January 20, 2021, 8:40pm UTC](https://forum.mautic.org/t/sql-syntax-errors-mautic-3-1-1/16555 "2021-01-20T20:40:21Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.3.23 Your problem My problem is: When I sent my first email to list, Mautic got a 6 hour hang. It became non-responsive. Now when I try to log, it give Er… --- ## [DoNotContact not showing in interface](https://forum.mautic.org/t/donotcontact-not-showing-in-interface/17855)
**Author:** [@DavidSchargel](https://forum.mautic.org/u/DavidSchargel)\ **Replies:** 3\ **Last updated:** [January 20, 2021, 12:52pm UTC](https://forum.mautic.org/t/donotcontact-not-showing-in-interface/17855 "2021-01-20T12:52:26Z")
Your software My Mautic version is: 3.2.4 (multiple instances) My PHP version is: 7.4.14 My Database type and version is: MariaDB 10.3.27 Your problem DoNotContact is missing from the Bulk Edit UI. It’s not availabl… --- ## [Mautic is not catching reply's after replacing new email account](https://forum.mautic.org/t/mautic-is-not-catching-replys-after-replacing-new-email-account/11668)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 9\ **Last updated:** [January 20, 2021, 5:44am UTC](https://forum.mautic.org/t/mautic-is-not-catching-replys-after-replacing-new-email-account/11668 "2021-01-20T05:44:16Z")
Your software My Mautic version is:2.15.2 My PHP version is: 7.0 Your problem My problem is: Hi Everyone, i have configure the reply-to email address in Mautic email configuration when i replace already added email w… --- ## [Quotes being added around the From Name with commas](https://forum.mautic.org/t/quotes-being-added-around-the-from-name-with-commas/17845)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 0\ **Last updated:** [January 19, 2021, 4:23pm UTC](https://forum.mautic.org/t/quotes-being-added-around-the-from-name-with-commas/17845 "2021-01-19T16:23:17Z")
Your software My Mautic version is: 3.2.4 My PHP version is: 7.3 My Database type and version is: MySQL I have recently upgraded from Mautic 2.16.3 to 3.2.4 and noticed that if the from name of an email includes a co… --- ## [Installing plugin breaks console](https://forum.mautic.org/t/installing-plugin-breaks-console/17831)
**Author:** [@bas](https://forum.mautic.org/u/bas)\ **Replies:** 5\ **Last updated:** [January 19, 2021, 3:13pm UTC](https://forum.mautic.org/t/installing-plugin-breaks-console/17831 "2021-01-19T15:13:38Z")
Your software My Mautic version is: 2.16.4 (but it looks like it also doesn’t work in 3.2.2, although I haven’t tested it yet) My PHP version is: PHP 7.2.34 My Database type and version is: MySQL 5.7.32 My Composer v… --- ## [Error while sending pushes through mobile](https://forum.mautic.org/t/error-while-sending-pushes-through-mobile/17837)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [January 19, 2021, 7:15am UTC](https://forum.mautic.org/t/error-while-sending-pushes-through-mobile/17837 "2021-01-19T07:15:18Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.4 My Database type and version is: mysql 7.4 Your problem I am trying to send pushes through Mautic to my mobile. In the docs it states to make an entry… --- ## [Error Updating from Mautic 3.2.0-rc --\>3.2.1](https://forum.mautic.org/t/error-updating-from-mautic-3-2-0-rc-3-2-1/17283)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 6\ **Last updated:** [January 18, 2021, 12:55pm UTC](https://forum.mautic.org/t/error-updating-from-mautic-3-2-0-rc-3-2-1/17283 "2021-01-18T12:55:24Z")
Your software My PHP version is :7.3 My MySQL/MariaDB version is : MariaDB version 10.5.8 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Li… --- ## [Problems After Upgrade from 2.16.3 to 3.2.4 Can't Open any user card \[Solved\]](https://forum.mautic.org/t/problems-after-upgrade-from-2-16-3-to-3-2-4-cant-open-any-user-card-solved/17822)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [January 18, 2021, 8:50am UTC](https://forum.mautic.org/t/problems-after-upgrade-from-2-16-3-to-3-2-4-cant-open-any-user-card-solved/17822 "2021-01-18T08:50:17Z")
Your software My PHP version is : 7.2.4 My MySQL/MariaDB version is (delete as applicable): Ver 15.1 Distrib 10.2.31-MariaDB Updating/Installing Errors I am (delete as applicable):Updating Upgrading/installing via (… --- ## [Upgrade Issues for Security Release 3.2.3](https://forum.mautic.org/t/upgrade-issues-for-security-release-3-2-3/17788)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [January 17, 2021, 1:03pm UTC](https://forum.mautic.org/t/upgrade-issues-for-security-release-3-2-3/17788 "2021-01-17T13:03:41Z")
Your software My PHP version is : PHP 7.2.24 My MySQL/MariaDB version is (delete as applicable): mariadb Ver 15.1 Distrib 10.1.47-MariaD Mautic 3.2.1 Updating/Installing Errors I am (delete as applicable): Updating … --- ## [Unable to SEND IMMEDIATELY when sending broadcasts (segment emails)](https://forum.mautic.org/t/unable-to-send-immediately-when-sending-broadcasts-segment-emails/17810)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 0\ **Last updated:** [January 16, 2021, 10:42am UTC](https://forum.mautic.org/t/unable-to-send-immediately-when-sending-broadcasts-segment-emails/17810 "2021-01-16T10:42:30Z")
Your software My Mautic version is: 3.2.4 (the problem existed already before updating from 3.2.1) My PHP version is: 7.3.26 My Database type and version is: MariaDB 10.3.27 Your problem My problem is: I have creat… --- ## [After updating to 3.2.4, I am unable to create or edit campaigns](https://forum.mautic.org/t/after-updating-to-3-2-4-i-am-unable-to-create-or-edit-campaigns/17808)
**Author:** [@ultimike](https://forum.mautic.org/u/ultimike)\ **Replies:** 2\ **Last updated:** [January 15, 2021, 6:49pm UTC](https://forum.mautic.org/t/after-updating-to-3-2-4-i-am-unable-to-create-or-edit-campaigns/17808 "2021-01-15T18:49:52Z")
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