# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=146 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 147 --- ## [Disable Landing Page Tracking](https://forum.mautic.org/t/disable-landing-page-tracking/14374)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 6\ **Last updated:** [January 15, 2021, 5:14pm UTC](https://forum.mautic.org/t/disable-landing-page-tracking/14374 "2021-01-15T17:14:33Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.17 Your problem My problem is: As of European Law I need to request consent for cookies before them being set. With a javascript code I was able to di… --- ## [Impossible to update from 2.16.0](https://forum.mautic.org/t/impossible-to-update-from-2-16-0/14858)
**Author:** [@aerendir](https://forum.mautic.org/u/aerendir)\ **Replies:** 13\ **Last updated:** [January 15, 2021, 8:58am UTC](https://forum.mautic.org/t/impossible-to-update-from-2-16-0/14858 "2021-01-15T08:58:32Z")
Your software My Mautic version is: 2.16.0 My PHP version is: Irrelevant Your problem My problem is: I cannot update to Mautic 2.16.2 nor to 2.16.1. The error is always the same: \[Symfony\\Component\\Debug\\Exception… --- ## [Mautic is not set to queue email.](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 17\ **Last updated:** [January 15, 2021, 8:29am UTC](https://forum.mautic.org/t/mautic-is-not-set-to-queue-email/5197 "2021-01-15T08:29:02Z")
Mautic is not set to queue email. I want to configure Mautic to send batches of emails a specific times and days. This is a fresh install on a Hostgator Shared Server. I have never used Mautic before. I c… --- ## [Upgrade from 2.15.1 to 3](https://forum.mautic.org/t/upgrade-from-2-15-1-to-3/17797)
**Author:** [@andres](https://forum.mautic.org/u/andres)\ **Replies:** 2\ **Last updated:** [January 15, 2021, 8:28am UTC](https://forum.mautic.org/t/upgrade-from-2-15-1-to-3/17797 "2021-01-15T08:28:13Z")
Hi, I am running Mautic 2.15.1 on Ubuntu, and want to upgrade to the latest release. I saw in the upgrade instructions that one prerequisite is running Mautic 2.16.3. What should I do to do the upgrade? Should I first … --- ## [How to cache (HTTP) landing pages?](https://forum.mautic.org/t/how-to-cache-http-landing-pages/17792)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 0\ **Last updated:** [January 14, 2021, 6:40pm UTC](https://forum.mautic.org/t/how-to-cache-http-landing-pages/17792 "2021-01-14T18:40:10Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.2 My Database type and version is: 5.7 Your problem My problem is: I want to cache landing pages, These errors are showing in the log: No errors Steps… --- ## [Error updating Mautic from 3.2.1 to 3.2.2](https://forum.mautic.org/t/error-updating-mautic-from-3-2-1-to-3-2-2/17561)
**Author:** [@wiltrovira](https://forum.mautic.org/u/wiltrovira)\ **Replies:** 7\ **Last updated:** [January 14, 2021, 6:36pm UTC](https://forum.mautic.org/t/error-updating-mautic-from-3-2-1-to-3-2-2/17561 "2021-01-14T18:36:03Z")
Hello there. I hope you can help me to solve this issue. My Mautic version Mautic 3.2.1 - app/prod (kernel: app, env: prod, debug: false) I cannot update Mautic from 3.2.1 to 3.2.2 My PHP version is : PHP 7.4.3 (cli… --- ## [Metrics grupped by owner](https://forum.mautic.org/t/metrics-grupped-by-owner/17785)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 2\ **Last updated:** [January 14, 2021, 4:34pm UTC](https://forum.mautic.org/t/metrics-grupped-by-owner/17785 "2021-01-14T16:34:51Z")
Your software My Mautic version is: 3.2.2 I have more users in a Mautic instance. Every user is the owner of differents contacts. I need to understand who is the winner in our strategy so I need to see open rate or oth… --- ## [URLs in segment email are not using the site\_url](https://forum.mautic.org/t/urls-in-segment-email-are-not-using-the-site-url/17457)
**Author:** [@jputzer](https://forum.mautic.org/u/jputzer)\ **Replies:** 4\ **Last updated:** [January 14, 2021, 3:49pm UTC](https://forum.mautic.org/t/urls-in-segment-email-are-not-using-the-site-url/17457 "2021-01-14T15:49:39Z")
Hi, nice to be part of this community. It would be great, if someone with similar setup could help me out with the following: Your software My Mautic version is: 3.2.1 (we observed that already with 2.16.x) My PHP ver… --- ## [Issues with sending emails via API](https://forum.mautic.org/t/issues-with-sending-emails-via-api/17754)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 2\ **Last updated:** [January 14, 2021, 10:39am UTC](https://forum.mautic.org/t/issues-with-sending-emails-via-api/17754 "2021-01-14T10:39:58Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.4 My Database type and version is: 8.0.18 Your problem I’m trying to use the API to create an email and schedule it to send and most things are working … --- ## [Reference Field - Am I missing something or is this a Feature Request?](https://forum.mautic.org/t/reference-field-am-i-missing-something-or-is-this-a-feature-request/17758)
**Author:** [@msmith01](https://forum.mautic.org/u/msmith01)\ **Replies:** 2\ **Last updated:** [January 13, 2021, 8:44pm UTC](https://forum.mautic.org/t/reference-field-am-i-missing-something-or-is-this-a-feature-request/17758 "2021-01-13T20:44:46Z")
This may be a discussion or feature request, but I’m starting here. I’m looking for a entity reference field. My use case is that I want to create relationships between contacts beyond companies. Ideally, these would be… --- ## [Community/Open Source Maestro-like Tool](https://forum.mautic.org/t/community-open-source-maestro-like-tool/17776)
**Author:** [@msmith01](https://forum.mautic.org/u/msmith01)\ **Replies:** 0\ **Last updated:** [January 13, 2021, 8:28pm UTC](https://forum.mautic.org/t/community-open-source-maestro-like-tool/17776 "2021-01-13T20:28:16Z")
I’ve seen a lot of discussion about Maestro (now called Acquia Campaign Factory), a commercial product. I’ve also seen references to “community maestro-like tools”. But, I’m not seeing or finding an open source Maestro-l… --- ## [Attribution date](https://forum.mautic.org/t/attribution-date/14544)
**Author:** [@Btt\_Okavango](https://forum.mautic.org/u/Btt_Okavango)\ **Replies:** 1\ **Last updated:** [January 13, 2021, 11:10am UTC](https://forum.mautic.org/t/attribution-date/14544 "2021-01-13T11:10:19Z")
Your software My Mautic version is: 2.30 My PHP version is: 7.2.31 Your problem My problem is: How to automatic fill up this field with system date/time of the lead? These errors are showing in the log: Steps I hav… --- ## [Migration from 3.1.2 to 3.2.2 error Unknown database type json requested](https://forum.mautic.org/t/migration-from-3-1-2-to-3-2-2-error-unknown-database-type-json-requested/17749)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 3\ **Last updated:** [January 12, 2021, 4:59pm UTC](https://forum.mautic.org/t/migration-from-3-1-2-to-3-2-2-error-unknown-database-type-json-requested/17749 "2021-01-12T16:59:10Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.2 My Database type and version is: MySQL 5.7 Your problem My problem is: Error while trying php bin/console mautic:update:apply --finish These errors a… --- ## [Emails not sending](https://forum.mautic.org/t/emails-not-sending/7664)
**Author:** [@charlescorn](https://forum.mautic.org/u/charlescorn)\ **Replies:** 21\ **Last updated:** [January 12, 2021, 10:34am UTC](https://forum.mautic.org/t/emails-not-sending/7664 "2021-01-12T10:34:02Z")
I just tried to send a new segment email. After clicking send, the emails are just sat doing nothing. They should be sent immediately. In the current error log in System Info, I have these error messages: … --- ## [Unable to login locally](https://forum.mautic.org/t/unable-to-login-locally/17744)
**Author:** [@anamikakatyal](https://forum.mautic.org/u/anamikakatyal)\ **Replies:** 0\ **Last updated:** [January 12, 2021, 7:21am UTC](https://forum.mautic.org/t/unable-to-login-locally/17744 "2021-01-12T07:21:58Z")
Your software My Mautic version is: 3.2 My PHP version is: 7.4 My Database type and version is: mySQL Your problem My problem is: I have installed mautics locally, trying to login using the credentials, the login\_ch… --- ## [Dynamic form Creation](https://forum.mautic.org/t/dynamic-form-creation/4429)
**Author:** [@Apurva\_Mathur](https://forum.mautic.org/u/Apurva_Mathur)\ **Replies:** 2\ **Last updated:** [January 11, 2021, 12:57pm UTC](https://forum.mautic.org/t/dynamic-form-creation/4429 "2021-01-11T12:57:47Z")
Hey, I am new to mautic and I Have one question which I am not able to find out.All I want is How to design a dynamic form?I know how to design a form in mautic and I have read mautic documentation of forms also but wh… --- ## [My 3.0 version of Mautic does not have php mail as a choice for sending email](https://forum.mautic.org/t/my-3-0-version-of-mautic-does-not-have-php-mail-as-a-choice-for-sending-email/17707)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 6\ **Last updated:** [January 10, 2021, 11:31pm UTC](https://forum.mautic.org/t/my-3-0-version-of-mautic-does-not-have-php-mail-as-a-choice-for-sending-email/17707 "2021-01-10T23:31:14Z")
Your software My Mautic version is:3.0 My PHP version is:7.4 My Database type and version is:mysql Your problem My problem is: on my version on another site shows php mail is available as a choice on that version… h… --- ## [Broadcast emails not sent](https://forum.mautic.org/t/broadcast-emails-not-sent/17709)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 2\ **Last updated:** [January 9, 2021, 12:47am UTC](https://forum.mautic.org/t/broadcast-emails-not-sent/17709 "2021-01-09T00:47:40Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.3.25 My Database type and version is: I have no idea Your problem My problem is: I had an idea of sending 100 emails around 8 am US time every days and … --- ## [DWC: Can I use CSS classes in my Campaign based Dynamic Web Content components?](https://forum.mautic.org/t/dwc-can-i-use-css-classes-in-my-campaign-based-dynamic-web-content-components/13947)
**Author:** [@adiux](https://forum.mautic.org/u/adiux)\ **Replies:** 1\ **Last updated:** [January 8, 2021, 7:48pm UTC](https://forum.mautic.org/t/dwc-can-i-use-css-classes-in-my-campaign-based-dynamic-web-content-components/13947 "2021-01-08T19:48:47Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.2 Your problem/question My problem is: When I add HTML with CSS classes to the DWC they get replaced with ‘fr-original-class’ and therefore the style is… --- ## [Campaigns trigger](https://forum.mautic.org/t/campaigns-trigger/17694)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 2\ **Last updated:** [January 8, 2021, 12:47pm UTC](https://forum.mautic.org/t/campaigns-trigger/17694 "2021-01-08T12:47:55Z")
Your software My Mautic version is: 3.2.2 My PHP version is:7.3 My Database type and version is:MySQL Your problem My problem is: I have a Mautic 3.2.2. Installation, on A2hosting shared hosting, PHP 7.3. Everythi… --- ## [Cron Job - ISPConfig](https://forum.mautic.org/t/cron-job-ispconfig/7526)
**Author:** [@heyfra](https://forum.mautic.org/u/heyfra)\ **Replies:** 4\ **Last updated:** [January 7, 2021, 1:21pm UTC](https://forum.mautic.org/t/cron-job-ispconfig/7526 "2021-01-07T13:21:55Z")
Hi, I am currently running the V.2.5.1 of Mautic. I use as a Hosting Control Panel: ISP Config http://www.ispconfig.org With Ubuntu 14.4.5 LTS x64. In the Control Panel of ISPConfig it’s possible setup as ma… --- ## [Segments Not Loading (500)](https://forum.mautic.org/t/segments-not-loading-500/17688)
**Author:** [@alderson59](https://forum.mautic.org/u/alderson59)\ **Replies:** 0\ **Last updated:** [January 7, 2021, 9:04am UTC](https://forum.mautic.org/t/segments-not-loading-500/17688 "2021-01-07T09:04:54Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7 (Docker mautic:v3) My Database type and version is: mariadb:10.4 Your problem My problem is: I use the mautic:v3 docker image and spun up a container. … --- ## [Setting up a brand new Mautic on cpanel and getting some Warnings](https://forum.mautic.org/t/setting-up-a-brand-new-mautic-on-cpanel-and-getting-some-warnings/17591)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 14\ **Last updated:** [January 5, 2021, 10:50pm UTC](https://forum.mautic.org/t/setting-up-a-brand-new-mautic-on-cpanel-and-getting-some-warnings/17591 "2021-01-05T22:50:55Z")
Mautic Version = 3.2.1 Once the program was uploaded and installed, when i attempted to complete the install going thru the front end… I get two problems… 1, says I am missing two extensions as shown below and i went t… --- ## [Campaign decisions: fewer options!?](https://forum.mautic.org/t/campaign-decisions-fewer-options/17537)
**Author:** [@kw\_move](https://forum.mautic.org/u/kw_move)\ **Replies:** 4\ **Last updated:** [January 4, 2021, 4:07pm UTC](https://forum.mautic.org/t/campaign-decisions-fewer-options/17537 "2021-01-04T16:07:19Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.3.22 Your problem My problem is: I know that there have been more options in the decision part of a campaign. I don’t know why there are just these ones.… --- ## [Immagini non presenti nelle email inviate](https://forum.mautic.org/t/immagini-non-presenti-nelle-email-inviate/17611)
**Author:** [@salvatore](https://forum.mautic.org/u/salvatore)\ **Replies:** 1\ **Last updated:** [January 4, 2021, 10:29am UTC](https://forum.mautic.org/t/immagini-non-presenti-nelle-email-inviate/17611 "2021-01-04T10:29:35Z")
Your software My Mautic version is:3 My PHP version is: 7.2.34 My Database type and version is: Your problem My problem is: NElle e-mail inviate non sono presenti le immagini inserite al momento dell’editing dell’e… --- ## [Form Button Label not updating. Tried clearing cache](https://forum.mautic.org/t/form-button-label-not-updating-tried-clearing-cache/17646)
**Author:** [@alderson59](https://forum.mautic.org/u/alderson59)\ **Replies:** 0\ **Last updated:** [January 3, 2021, 10:30am UTC](https://forum.mautic.org/t/form-button-label-not-updating-tried-clearing-cache/17646 "2021-01-03T10:30:37Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7 (docker image) My Database type and version is: mariadb:10.4 Your problem My problem is: Steps I have tried to fix the problem: I created a campaign f… --- ## [All Email goes into Spam](https://forum.mautic.org/t/all-email-goes-into-spam/17425)
**Author:** [@tej](https://forum.mautic.org/u/tej)\ **Replies:** 4\ **Last updated:** [January 2, 2021, 4:26pm UTC](https://forum.mautic.org/t/all-email-goes-into-spam/17425 "2021-01-02T16:26:11Z")
Your software My Mautic version is: v3.2.1 My PHP version is: 7.4.3 My Database type and version is: 7.4.3 Your problem My problem is: all my email goes into spam/junk i have setup spf record, PTR record, not sure … --- ## [Mail going in spam and also image not display because site not secure please let me know](https://forum.mautic.org/t/mail-going-in-spam-and-also-image-not-display-because-site-not-secure-please-let-me-know/17623)
**Author:** [@raghav111jain](https://forum.mautic.org/u/raghav111jain)\ **Replies:** 3\ **Last updated:** [December 31, 2020, 1:08pm UTC](https://forum.mautic.org/t/mail-going-in-spam-and-also-image-not-display-because-site-not-secure-please-let-me-know/17623 "2020-12-31T13:08:55Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: mail going in spam and also image not display so my site was not secure that’s spam and image issu… --- ## [Send "EVENTS" To Mautic?](https://forum.mautic.org/t/send-events-to-mautic/17612)
**Author:** [@danieleaccuware](https://forum.mautic.org/u/danieleaccuware)\ **Replies:** 0\ **Last updated:** [December 30, 2020, 8:42am UTC](https://forum.mautic.org/t/send-events-to-mautic/17612 "2020-12-30T08:42:25Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.4.3 Your problem I need help to understand if something is possible in Mautic. Background: on our website users can register and post some text to be a… --- ## [Configuration Page Loads On "Live" Site But Not On "Test" Site?](https://forum.mautic.org/t/configuration-page-loads-on-live-site-but-not-on-test-site/17598)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [December 30, 2020, 6:08am UTC](https://forum.mautic.org/t/configuration-page-loads-on-live-site-but-not-on-test-site/17598 "2020-12-30T06:08:36Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 5.6.40 My Database type and version is: 5.0.11 Your problem When I go to my “Settings \> Configuration” page on my “live” site (e.g. mautic.livesite.com),… [Previous page](https://forum.mautic.org/c/support/8.md?page=145) [Next page](https://forum.mautic.org/c/support/8.md?page=147)