# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=147 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 148 --- ## [Plain-text email](https://forum.mautic.org/t/plain-text-email/17555)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 13\ **Last updated:** [December 29, 2020, 6:13pm UTC](https://forum.mautic.org/t/plain-text-email/17555 "2020-12-29T18:13:03Z")
Can somene please explain how to send only plain-text emails. I don’t care about HTML emails. Is it possible? I just can’t send HTML emails to my potential clients, it doesn’t look personalized. Thank you --- ## [Integration with mobile application](https://forum.mautic.org/t/integration-with-mobile-application/3395)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 4\ **Last updated:** [December 29, 2020, 8:55am UTC](https://forum.mautic.org/t/integration-with-mobile-application/3395 "2020-12-29T08:55:03Z")
I want to post information from a mobile app to Mautic. I can obviously use forms to accomplish this the data posting. Any ideas on how I would integrate the user ID? Do I extract the mautic ID and then store that in … --- ## [Mautic API - get all the contacts](https://forum.mautic.org/t/mautic-api-get-all-the-contacts/17587)
**Author:** [@ireferpesa](https://forum.mautic.org/u/ireferpesa)\ **Replies:** 1\ **Last updated:** [December 29, 2020, 8:11am UTC](https://forum.mautic.org/t/mautic-api-get-all-the-contacts/17587 "2020-12-29T08:11:53Z")
Your software My Mautic version is: v3 My PHP version is: 7.2.33 My Database type and version is: Your problem My problem is: I’m connecting to Mautic via API, and I’m already getting the contacts correctly by segm… --- ## [Update to 3.2.0 (and 3.2.1) results in PHP notice](https://forum.mautic.org/t/update-to-3-2-0-and-3-2-1-results-in-php-notice/17274)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 0\ **Last updated:** [December 3, 2020, 1:29pm UTC](https://forum.mautic.org/t/update-to-3-2-0-and-3-2-1-results-in-php-notice/17274 "2020-12-03T13:29:00Z")
Just noticed this PHP notice in the log. Wondering if this has something to do with PHP 7.4.x 's stricter error reporting, or that there’s some sort of bug … This log entry happens when creating a new email. \[2020-12… --- ## [Configured timezone working with date last active but not with a custom field (date/time)](https://forum.mautic.org/t/configured-timezone-working-with-date-last-active-but-not-with-a-custom-field-date-time/17584)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [December 28, 2020, 4:18am UTC](https://forum.mautic.org/t/configured-timezone-working-with-date-last-active-but-not-with-a-custom-field-date-time/17584 "2020-12-28T04:18:04Z")
Your software My Mautic version is: 3.2.1 Your problem My problem is: I have added a custom field signup\_date on my mautic installation and it is of type date/time. I configured that field to show as a column. now b… --- ## [Issue: Mautic do not push contacts to integration with Pipedrive](https://forum.mautic.org/t/issue-mautic-do-not-push-contacts-to-integration-with-pipedrive/17582)
**Author:** [@rd11](https://forum.mautic.org/u/rd11)\ **Replies:** 0\ **Last updated:** [December 27, 2020, 1:12pm UTC](https://forum.mautic.org/t/issue-mautic-do-not-push-contacts-to-integration-with-pipedrive/17582 "2020-12-27T13:12:48Z")
My Mautic version is: 3.1 My PHP version is: last My problem is: cannot push contacts from Mautic to Pipedrive. In Pipedrive everything is OK, webhook shows 200. No errors showing in the log. --- ## [Mautic 3. Can not login for first time](https://forum.mautic.org/t/mautic-3-can-not-login-for-first-time/15073)
**Author:** [@ocamposf](https://forum.mautic.org/u/ocamposf)\ **Replies:** 6\ **Last updated:** [December 26, 2020, 9:56pm UTC](https://forum.mautic.org/t/mautic-3-can-not-login-for-first-time/15073 "2020-12-26T21:56:43Z")
Your software \*My PHP version is :7.3.19-1 \*MariaDB version is: 10.3.22-MariaDB Apache/2.4.38 New installation no errors. I just install a mautic 3, in a new instance, there were no errors on installation. But just… --- ## [\[Solved\] 500 error on installation after submitting db credentials details](https://forum.mautic.org/t/solved-500-error-on-installation-after-submitting-db-credentials-details/17577)
**Author:** [@tanaysai](https://forum.mautic.org/u/tanaysai)\ **Replies:** 1\ **Last updated:** [December 26, 2020, 9:44pm UTC](https://forum.mautic.org/t/solved-500-error-on-installation-after-submitting-db-credentials-details/17577 "2020-12-26T21:44:30Z")
Your software My Mautic version is: 3.2.1 My PHP version is: PHP/7.2.34 Server: Apache/2.4.38 My Database type and version is: mysql:5.7 Your problem My problem is: 500 error on installation after submitting db cr… --- ## [/mailer/amazon/callback is not working - 404 error](https://forum.mautic.org/t/mailer-amazon-callback-is-not-working-404-error/15305)
**Author:** [@danielfrancoso](https://forum.mautic.org/u/danielfrancoso)\ **Replies:** 5\ **Last updated:** [December 26, 2020, 8:09pm UTC](https://forum.mautic.org/t/mailer-amazon-callback-is-not-working-404-error/15305 "2020-12-26T20:09:13Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.20 Your problem My problem is: I’m trying to setup Amazon SNS to remove bounce emails but my signature is still pending. I’m using a Hostgator VPS. Th… --- ## [SOLVED: Unable to select "Database Driver" during installation](https://forum.mautic.org/t/solved-unable-to-select-database-driver-during-installation/17566)
**Author:** [@tanaysai](https://forum.mautic.org/u/tanaysai)\ **Replies:** 2\ **Last updated:** [December 26, 2020, 12:20pm UTC](https://forum.mautic.org/t/solved-unable-to-select-database-driver-during-installation/17566 "2020-12-26T12:20:20Z")
Trying to install Mautic 3.2.1 downloaded from the zip file via mautic.org Using a local docker based AMP stack - Mautic 3.2.1 MySQL - 5.7.32-1debian10 PHP\_VERSION 7.2.34 Server version: Apache/2.4.38 (Debian) On the… --- ## [SOLVED - CRON job on separate lists? or slow down the rate of sending](https://forum.mautic.org/t/solved-cron-job-on-separate-lists-or-slow-down-the-rate-of-sending/17570)
**Author:** [@freed1](https://forum.mautic.org/u/freed1)\ **Replies:** 0\ **Last updated:** [December 26, 2020, 7:24am UTC](https://forum.mautic.org/t/solved-cron-job-on-separate-lists-or-slow-down-the-rate-of-sending/17570 "2020-12-26T07:24:20Z")
Your software speculative My Mautic version is: latest My PHP version is: ? My Database type ad version is: you tell me what I need Your problem My problem is: My host only allows a small number of SMTP actions per … --- ## [Mautic custom domain](https://forum.mautic.org/t/mautic-custom-domain/17563)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 1\ **Last updated:** [December 26, 2020, 2:31am UTC](https://forum.mautic.org/t/mautic-custom-domain/17563 "2020-12-26T02:31:46Z")
Hello, I installed mautic on google cloud VM. So, righ now, I open mautic on google’s static IP. I think the open tracking is messed up because of that and I want to change it to custom domain. Can someone please explain… --- ## [Cannot login to Mautic Dashboard](https://forum.mautic.org/t/cannot-login-to-mautic-dashboard/17562)
**Author:** [@ahmed](https://forum.mautic.org/u/ahmed)\ **Replies:** 0\ **Last updated:** [December 26, 2020, 12:11am UTC](https://forum.mautic.org/t/cannot-login-to-mautic-dashboard/17562 "2020-12-26T00:11:18Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3 My Database type and version is: MySQL 10.4.13 Your problem My problem is: When I go to the Mautic login page, enter my username and password and clic… --- ## [Google cloud marketplace - Mautic](https://forum.mautic.org/t/google-cloud-marketplace-mautic/17551)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 1\ **Last updated:** [December 25, 2020, 9:34pm UTC](https://forum.mautic.org/t/google-cloud-marketplace-mautic/17551 "2020-12-25T21:34:04Z")
Hey everyone, just joined here. Quick question - I tried couple of times to install sendy on google cloud VM(centos, ubuntu) and since I’m not a techy person(I know something :slight\_smile: ) I lost couple of days tryin… --- ## [SMTP mail sending error](https://forum.mautic.org/t/smtp-mail-sending-error/17532)
**Author:** [@k0styan](https://forum.mautic.org/u/k0styan)\ **Replies:** 5\ **Last updated:** [December 24, 2020, 7:25am UTC](https://forum.mautic.org/t/smtp-mail-sending-error/17532 "2020-12-24T07:25:08Z")
My Mautic version is: 3.2.1 My PHP version is: 7.2.34 My Database type and version is: mysql Ver 15.1 Distrib 5.5.68-MariaDB My problem is: When I trying to send test email after configure mautic I have error with S… --- ## [Some landing pages and forms are not opening](https://forum.mautic.org/t/some-landing-pages-and-forms-are-not-opening/17535)
**Author:** [@gbenhorin1](https://forum.mautic.org/u/gbenhorin1)\ **Replies:** 1\ **Last updated:** [December 23, 2020, 5:33pm UTC](https://forum.mautic.org/t/some-landing-pages-and-forms-are-not-opening/17535 "2020-12-23T17:33:53Z")
Hi, Please help to resolve this problem. Some landing pages and forms are not working and opening. It shows error " Uh oh! I think I broke it. If I do it again, please report me to the system administrator!" Please ch… --- ## [How to get email ids of user who clicked link in campaign](https://forum.mautic.org/t/how-to-get-email-ids-of-user-who-clicked-link-in-campaign/17533)
**Author:** [@adadad](https://forum.mautic.org/u/adadad)\ **Replies:** 0\ **Last updated:** [December 23, 2020, 11:21am UTC](https://forum.mautic.org/t/how-to-get-email-ids-of-user-who-clicked-link-in-campaign/17533 "2020-12-23T11:21:30Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I want to get email id of all user who clicked on targeted link . Any idea how can we get that rep… --- ## [CSRF token is invalid](https://forum.mautic.org/t/csrf-token-is-invalid/4394)
**Author:** [@ramosesera](https://forum.mautic.org/u/ramosesera)\ **Replies:** 11\ **Last updated:** [December 23, 2020, 8:34am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/4394 "2020-12-23T08:34:00Z")
Hello, I’m unable to install mautic latest release on my vps. I always get “The CSRF token is invalid. Please try to resubmit the form.” I already set the session\_path in php.ini but the error remain. This is … --- ## [Major issue: broken URL's in a send e-mail](https://forum.mautic.org/t/major-issue-broken-urls-in-a-send-e-mail/17526)
**Author:** [@pauljacobs](https://forum.mautic.org/u/pauljacobs)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 7:20pm UTC](https://forum.mautic.org/t/major-issue-broken-urls-in-a-send-e-mail/17526 "2020-12-22T19:20:04Z")
UPDATE: We think it is fixed now and that it was fixed automatically after several hours (the night went by) or that one of things we tried to fix it helped. We really have no clue about what happend Your software My M… --- ## [Contacts not getting added](https://forum.mautic.org/t/contacts-not-getting-added/17529)
**Author:** [@neha2216](https://forum.mautic.org/u/neha2216)\ **Replies:** 0\ **Last updated:** [December 23, 2020, 7:29am UTC](https://forum.mautic.org/t/contacts-not-getting-added/17529 "2020-12-23T07:29:54Z")
Your problem My problem is: users are not getting added in mautic if they signup from a mobile browser . I am missing almost half of my contacts due to this . Please help --- ## [Lastest version of API Library for Mautic 2.16.3 is API Libraray verion 2.16.1?](https://forum.mautic.org/t/lastest-version-of-api-library-for-mautic-2-16-3-is-api-libraray-verion-2-16-1/17528)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 9:14pm UTC](https://forum.mautic.org/t/lastest-version-of-api-library-for-mautic-2-16-3-is-api-libraray-verion-2-16-1/17528 "2020-12-22T21:14:48Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 5.6.40 My Database type and version is: 5.0.11 Your problem Is the latest API Library version for Mautic 2.16.3 the following version? Also, the API L… --- ## [Is there any way to filter contacts who are idle or unused](https://forum.mautic.org/t/is-there-any-way-to-filter-contacts-who-are-idle-or-unused/17524)
**Author:** [@mayanktiwaridotcom](https://forum.mautic.org/u/mayanktiwaridotcom)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 5:18pm UTC](https://forum.mautic.org/t/is-there-any-way-to-filter-contacts-who-are-idle-or-unused/17524 "2020-12-22T17:18:09Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.2 My Database type and version is: MySQL 8.x Your problem My problem is: Is there any way to find out my unused or idle contacts easily without going thr… --- ## [I have not permission to edit my campaign](https://forum.mautic.org/t/i-have-not-permission-to-edit-my-campaign/17491)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 1\ **Last updated:** [December 21, 2020, 6:02pm UTC](https://forum.mautic.org/t/i-have-not-permission-to-edit-my-campaign/17491 "2020-12-21T18:02:37Z")
Your software My Mautic version is: 3.2.1. My PHP version is: 7.3 My Database type and version is: MySQL 8 Your problem My problem is: I cannot edit campaigns These errors are showing in the log: You don’t have acc… --- ## [Form does not redirect after submit](https://forum.mautic.org/t/form-does-not-redirect-after-submit/17479)
**Author:** [@rauljauregi](https://forum.mautic.org/u/rauljauregi)\ **Replies:** 6\ **Last updated:** [December 22, 2020, 2:40pm UTC](https://forum.mautic.org/t/form-does-not-redirect-after-submit/17479 "2020-12-22T14:40:19Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 My Database type and version is: My SQL 8 Your problem My problem is: After submitting a form there is nor redirection and keeps waiting These errors… --- ## [Mautic not allowing to add new custom fields](https://forum.mautic.org/t/mautic-not-allowing-to-add-new-custom-fields/17520)
**Author:** [@mohitp](https://forum.mautic.org/u/mohitp)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 2:11pm UTC](https://forum.mautic.org/t/mautic-not-allowing-to-add-new-custom-fields/17520 "2020-12-22T14:11:50Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2.34 My Database type and version is: MYSql 5.6 Your problem My problem is: I was creating some new custom fields in mautic and got this error “You ha… --- ## [Cancel stats emails](https://forum.mautic.org/t/cancel-stats-emails/17519)
**Author:** [@cpadvanced](https://forum.mautic.org/u/cpadvanced)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 1:53pm UTC](https://forum.mautic.org/t/cancel-stats-emails/17519 "2020-12-22T13:53:06Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: I made some tests of sending the emails and now I want to go into production. Can I canc… --- ## [How to send email to specific contact](https://forum.mautic.org/t/how-to-send-email-to-specific-contact/17517)
**Author:** [@tej](https://forum.mautic.org/u/tej)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 10:39am UTC](https://forum.mautic.org/t/how-to-send-email-to-specific-contact/17517 "2020-12-22T10:39:37Z")
Your software My Mautic version is:v3.2.1 My PHP version is: 7.4.3 My Database type and version is:7.4.3 Your problem My problem is: i made segment and filter with companies name and companies email, and i put all … --- ## [Mautic:campaigns:trigger throws Integrity Constraint Violation for Duplicate entry for key 'campaign\_rotation'](https://forum.mautic.org/t/mautictrigger-throws-integrity-constraint-violation-for-duplicate-entry-for-key-campaign-rotation/16713)
**Author:** [@OA\_Andrew](https://forum.mautic.org/u/OA_Andrew)\ **Replies:** 11\ **Last updated:** [December 22, 2020, 10:14am UTC](https://forum.mautic.org/t/mautictrigger-throws-integrity-constraint-violation-for-duplicate-entry-for-key-campaign-rotation/16713 "2020-12-22T10:14:51Z")
Your software My Mautic version is: v2.16.3 My PHP version is: v7.2.33 My Database type and version is: MariaDB v10.3.25 Your problem app/console mautic:campaigns:trigger throws Integrity Constrain… --- ## [How to run cron jobs on other server than my mautic installation?](https://forum.mautic.org/t/how-to-run-cron-jobs-on-other-server-than-my-mautic-installation/16614)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 3\ **Last updated:** [December 22, 2020, 9:48am UTC](https://forum.mautic.org/t/how-to-run-cron-jobs-on-other-server-than-my-mautic-installation/16614 "2020-12-22T09:48:45Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.23 Your problem My hosting provider won’t allow more less than 15 minutes cron intervals, so I’ll try to use services like https://cron-job.org/ But the t… --- ## [Webhook for when someone changes their segment preferences in preference center?](https://forum.mautic.org/t/webhook-for-when-someone-changes-their-segment-preferences-in-preference-center/17516)
**Author:** [@madpet](https://forum.mautic.org/u/madpet)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 9:43am UTC](https://forum.mautic.org/t/webhook-for-when-someone-changes-their-segment-preferences-in-preference-center/17516 "2020-12-22T09:43:03Z")
Hey. I’m trying to set up a webhook which will call a particular endpoint whenever someone updates their segment preferences using the Preference Center in Mautic. I will use it to keep my third-party CRM aware of who is… [Previous page](https://forum.mautic.org/c/support/8.md?page=146) [Next page](https://forum.mautic.org/c/support/8.md?page=148)