# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=148 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 149 --- ## [Error when deleting a custom field](https://forum.mautic.org/t/error-when-deleting-a-custom-field/17514)
**Author:** [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Replies:** 0\ **Last updated:** [December 22, 2020, 6:19am UTC](https://forum.mautic.org/t/error-when-deleting-a-custom-field/17514 "2020-12-22T06:19:56Z")
Your software My Mautic version is: 3.2 My PHP version is: 7.4 Your problem My problem is: when I make a custom field and add it to column filtering, and then delete that custom field. I am unable to open contacts ag… --- ## [Double Opt-In campaign fails because of Cronjobs](https://forum.mautic.org/t/double-opt-in-campaign-fails-because-of-cronjobs/17509)
**Author:** [@felix.goando](https://forum.mautic.org/u/felix.goando)\ **Replies:** 0\ **Last updated:** [December 21, 2020, 8:08pm UTC](https://forum.mautic.org/t/double-opt-in-campaign-fails-because-of-cronjobs/17509 "2020-12-21T20:08:42Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.3.25 My Database type and version is: 10.1.47 - MariaDB Your problem My problem is: Hey there, The starting position is as follows: I have created a c… --- ## [Custom Field to store "Checkbox group" input data](https://forum.mautic.org/t/custom-field-to-store-checkbox-group-input-data/3219)
**Author:** [@tiagogouvea](https://forum.mautic.org/u/tiagogouvea)\ **Replies:** 4\ **Last updated:** [December 21, 2020, 10:34am UTC](https://forum.mautic.org/t/custom-field-to-store-checkbox-group-input-data/3219 "2020-12-21T10:34:43Z")
Hello friends, I created a “Checkbox group” input on my form and I’m trying to save the selections to the Lead record, but without success. I already try custom fields “Text”, “Textarea” and “Select” but nothing wor… --- ## [Mautic 3.2.1 generates PHP errors during broadcast emails](https://forum.mautic.org/t/mautic-3-2-1-generates-php-errors-during-broadcast-emails/17492)
**Author:** [@cswainhart](https://forum.mautic.org/u/cswainhart)\ **Replies:** 0\ **Last updated:** [December 20, 2020, 5:22pm UTC](https://forum.mautic.org/t/mautic-3-2-1-generates-php-errors-during-broadcast-emails/17492 "2020-12-20T17:22:32Z")
We updated to 3.2.1. It was working fine previously, now the email broadcast breaks. We enter: /public\_html/bin/console mautic:broadcasts:send --limit=4000 --batch=4000 -v We get back: PHP Warning: include(/home/c2gu… --- ## [My campaigns are only in "action pending" status](https://forum.mautic.org/t/my-campaigns-are-only-in-action-pending-status/17485)
**Author:** [@localizansr](https://forum.mautic.org/u/localizansr)\ **Replies:** 1\ **Last updated:** [December 20, 2020, 4:53am UTC](https://forum.mautic.org/t/my-campaigns-are-only-in-action-pending-status/17485 "2020-12-20T04:53:31Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Problem: My campaigns are only in “action pending” status. Mautic v2.16.4 I’ve already remade all the chrons, and they’re working. --- ## [Campaign not tagging contacts](https://forum.mautic.org/t/campaign-not-tagging-contacts/17478)
**Author:** [@simonjparker](https://forum.mautic.org/u/simonjparker)\ **Replies:** 2\ **Last updated:** [December 19, 2020, 3:51pm UTC](https://forum.mautic.org/t/campaign-not-tagging-contacts/17478 "2020-12-19T15:51:40Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7.3.25 My Database type and version is: MySQL Your problem My problem is: I’m having issues automatically tagging contacts in a campaign. Cron seems to b… --- ## [Dashboard graphs show incorrect contact and visit numbers](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 8\ **Last updated:** [December 19, 2020, 6:04am UTC](https://forum.mautic.org/t/dashboard-graphs-show-incorrect-contact-and-visit-numbers/13679 "2020-12-19T06:04:00Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.3.14 Your problem My problem is: This is a new installation two weeks ago. Until yesterday, it sat idle: no cron jobs, no contacts, no connected WordPr… --- ## [{contactfield=firstname}](https://forum.mautic.org/t/contactfield-firstname/17376)
**Author:** [@amitsah](https://forum.mautic.org/u/amitsah)\ **Replies:** 4\ **Last updated:** [December 18, 2020, 1:11pm UTC](https://forum.mautic.org/t/contactfield-firstname/17376 "2020-12-18T13:11:06Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7 My Database type and version is: 5 + Your problem My problem is: while creating my own email when i am selecting anything from insert tokan that is not… --- ## [Email builder not working - yet another issue of the same name](https://forum.mautic.org/t/email-builder-not-working-yet-another-issue-of-the-same-name/17451)
**Author:** [@kanuns](https://forum.mautic.org/u/kanuns)\ **Replies:** 2\ **Last updated:** [December 17, 2020, 11:32pm UTC](https://forum.mautic.org/t/email-builder-not-working-yet-another-issue-of-the-same-name/17451 "2020-12-17T23:32:26Z")
Your software My Mautic version is: 3.1.0 My PHP version is: PHP Version 7.2.33- Webserver: Apache/2.4.41 My Database type and version is: Your problem My problem is: As shown in the below picture, I am not able t… --- ## [Accented characters in mail from field](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767)
**Author:** [@alukacs](https://forum.mautic.org/u/alukacs)\ **Replies:** 6\ **Last updated:** [December 17, 2020, 2:54pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767 "2020-12-17T14:54:13Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.4.11 Your problem My problem is: I’m trying to use Áron as an email from name, but this is what I get when the email is delivered: �ron Certainly some e… --- ## [Sending failed for one or more recipients](https://forum.mautic.org/t/sending-failed-for-one-or-more-recipients/17435)
**Author:** [@jbrasil](https://forum.mautic.org/u/jbrasil)\ **Replies:** 9\ **Last updated:** [December 16, 2020, 10:14pm UTC](https://forum.mautic.org/t/sending-failed-for-one-or-more-recipients/17435 "2020-12-16T22:14:42Z")
Linux mautic 4.18.0-25-generic #26-Ubuntu SMP Mon Jun 24 09:32:08 UTC 2019 x86\_64 Apache/2.4.34 (Ubuntu) PHP Version 7.2.19-0ubuntu0.18.10.1 Hi all, I need a help. An error is occurring when sending a test … --- ## [Campagin form not workin with existing e-mail adresses](https://forum.mautic.org/t/campagin-form-not-workin-with-existing-e-mail-adresses/17417)
**Author:** [@pauljacobs](https://forum.mautic.org/u/pauljacobs)\ **Replies:** 11\ **Last updated:** [December 16, 2020, 4:48pm UTC](https://forum.mautic.org/t/campagin-form-not-workin-with-existing-e-mail-adresses/17417 "2020-12-16T16:48:30Z")
Your software My Mautic version is: v2.16.3 My PHP version is: 7.2 Your problem My problem is: We have a problem with a campaign form which is a starting point of a new campaign. We have it currently working if the … --- ## [Mautic 3 - Pretty Fresh Install - Won't run bin/console commands](https://forum.mautic.org/t/mautic-3-pretty-fresh-install-wont-run-bin-console-commands/17392)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 2\ **Last updated:** [December 16, 2020, 3:05pm UTC](https://forum.mautic.org/t/mautic-3-pretty-fresh-install-wont-run-bin-console-commands/17392 "2020-12-16T15:05:35Z")
Your software Digital Ocean Droplet Apache2/ubuntu 20.04 My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MariaDB version 5.7 Updating/Installing Errors I am (delete as applicable): Updatin… --- ## [All code deleted after pasting HTML into Code Mode](https://forum.mautic.org/t/all-code-deleted-after-pasting-html-into-code-mode/17426)
**Author:** [@gvfreeman](https://forum.mautic.org/u/gvfreeman)\ **Replies:** 1\ **Last updated:** [December 16, 2020, 2:50pm UTC](https://forum.mautic.org/t/all-code-deleted-after-pasting-html-into-code-mode/17426 "2020-12-16T14:50:03Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.23 Your problem When I copy the HTML code from Mailchimp from this email (https://us7.campaign-archive.com/?u=7c28c61e5a8c91586da3e166a&id=17b64b62db)… --- ## [Contact event timestamps show wrong time](https://forum.mautic.org/t/contact-event-timestamps-show-wrong-time/12375)
**Author:** [@simas](https://forum.mautic.org/u/simas)\ **Replies:** 2\ **Last updated:** [December 16, 2020, 2:27pm UTC](https://forum.mautic.org/t/contact-event-timestamps-show-wrong-time/12375 "2020-12-16T14:27:31Z")
Your software My Mautic version is:2.15.3 My PHP version is:7.2 Your problem Contacts Event timestamps show wrong time. For example and these events actually happened yesterday. P.S. I know there is a bug that ev… --- ## [I took this screenshot today (2020-01-08) at 10:05 local time on a computer in CET (UTC+0100)](https://forum.mautic.org/t/i-took-this-screenshot-today-2020-01-08-at-10-05-local-time-on-a-computer-in-cet-utc-0100/17427)
**Author:** [@amitsah](https://forum.mautic.org/u/amitsah)\ **Replies:** 0\ **Last updated:** [December 16, 2020, 3:55am UTC](https://forum.mautic.org/t/i-took-this-screenshot-today-2020-01-08-at-10-05-local-time-on-a-computer-in-cet-utc-0100/17427 "2020-12-16T03:55:01Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7 My Database type and version is: 5 Your problem My problem is: Please help how can i fixed this. --- ## [Cookies issue in mautic](https://forum.mautic.org/t/cookies-issue-in-mautic/17395)
**Author:** [@amitsah](https://forum.mautic.org/u/amitsah)\ **Replies:** 0\ **Last updated:** [December 14, 2020, 6:32am UTC](https://forum.mautic.org/t/cookies-issue-in-mautic/17395 "2020-12-14T06:32:46Z")
Your software My Mautic version is: 3.2.1 My PHP version is: 7 + My Database type and version is: 5 + Your problem My problem is: Hello Everyone, Can any one guide me how i can delete cookies after logout. please … --- ## [Can't get apitester working](https://forum.mautic.org/t/cant-get-apitester-working/17388)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [December 13, 2020, 12:16pm UTC](https://forum.mautic.org/t/cant-get-apitester-working/17388 "2020-12-13T12:16:56Z")
Your software My Mautic version is:v3.2.1 My PHP version is: 7.3.19-1~deb10u1 My Database type and version is: MariaDB 10.3.27 Your problem I installed api-tester from github (https://github.com/mautic/api-library/b… --- ## [Why do you need a user browser authentication for RESTapi?](https://forum.mautic.org/t/why-do-you-need-a-user-browser-authentication-for-restapi/17381)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 11:34pm UTC](https://forum.mautic.org/t/why-do-you-need-a-user-browser-authentication-for-restapi/17381 "2020-12-11T23:34:15Z")
The more important question is, since I’m working on an implemention of mautic on the back-end level, how can I authenticate entirely on the back end without a use of a browser? We make new publications on our website an… --- ## [Bounces don't make it back to the contact](https://forum.mautic.org/t/bounces-dont-make-it-back-to-the-contact/17379)
**Author:** [@timl](https://forum.mautic.org/u/timl)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 9:24pm UTC](https://forum.mautic.org/t/bounces-dont-make-it-back-to-the-contact/17379 "2020-12-11T21:24:10Z")
Your software My Mautic version is:2.16.3 My PHP version is: 7.3.24 My Database type and version is: MySQL 5.7.30 Your problem My problem is: Mautic is touching bounce emails that come in, but is not marking the fai… --- ## [Email sending no longer works after updating](https://forum.mautic.org/t/email-sending-no-longer-works-after-updating/16013)
**Author:** [@us\_data\_corp](https://forum.mautic.org/u/us_data_corp)\ **Replies:** 3\ **Last updated:** [December 11, 2020, 5:59am UTC](https://forum.mautic.org/t/email-sending-no-longer-works-after-updating/16013 "2020-12-11T05:59:03Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.1.33 Your problem My problem is: Bear with me because I’m new to Mautic and APIs. I had an automated email saying “thank you for your inquiry” that was… --- ## [Error updating Mautic 2.16.4 to 3.2](https://forum.mautic.org/t/error-updating-mautic-2-16-4-to-3-2/17368)
**Author:** [@sj136](https://forum.mautic.org/u/sj136)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 5:53am UTC](https://forum.mautic.org/t/error-updating-mautic-2-16-4-to-3-2/17368 "2020-12-11T05:53:50Z")
I successfully updated from Mautic 2.14.2 to Mautic 2.16.4 using the Web gui update. I have updated my PHP to 7.3.25 My MySQL/MariaDB version is: 10.3.24-MariaDB-Cll-lve I am having Updating Errors when trying to upda… --- ## [WHen using focus item, there is ploblem with links on my site](https://forum.mautic.org/t/when-using-focus-item-there-is-ploblem-with-links-on-my-site/17366)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 1:20am UTC](https://forum.mautic.org/t/when-using-focus-item-there-is-ploblem-with-links-on-my-site/17366 "2020-12-11T01:20:49Z")
Version 2.1.6. U installed focus popup modal with signup form and now many times I have to click links twice on my site. First time it does not even work. That goes for menu items or any type of links on my site. It di… --- ## [Is There Any Way to Un-Merge Contacts?](https://forum.mautic.org/t/is-there-any-way-to-un-merge-contacts/9371)
**Author:** [@ckrawll](https://forum.mautic.org/u/ckrawll)\ **Replies:** 4\ **Last updated:** [December 10, 2020, 4:48pm UTC](https://forum.mautic.org/t/is-there-any-way-to-un-merge-contacts/9371 "2020-12-10T16:48:58Z")
We had two contacts get merged together that should be separate. We can’t figure out any way to get the contacts back to how they were. Here’s what happened: When a user logs into our app, we send their email a… --- ## [Mautic overrides the existing contact](https://forum.mautic.org/t/mautic-overrides-the-existing-contact/8695)
**Author:** [@Sivananda\_Perumal](https://forum.mautic.org/u/Sivananda_Perumal)\ **Replies:** 4\ **Last updated:** [December 10, 2020, 4:40pm UTC](https://forum.mautic.org/t/mautic-overrides-the-existing-contact/8695 "2020-12-10T16:40:33Z")
Hi, Thanks for this wonderful automation tool. I’m new to mautic. I have 3 websites and I just want to track all the site users in my mautic. So, I have put the trackingJS code into my 3 sites. Whenever the use… --- ## [Tracking site which one can log out from](https://forum.mautic.org/t/tracking-site-which-one-can-log-out-from/4765)
**Author:** [@honzakuchar](https://forum.mautic.org/u/honzakuchar)\ **Replies:** 2\ **Last updated:** [December 10, 2020, 12:45pm UTC](https://forum.mautic.org/t/tracking-site-which-one-can-log-out-from/4765 "2020-12-10T12:45:31Z")
Hello! Thank you for maintaining Mautic! We have application where users can log in and out. Mautic tracking works this way: User hits the page - tracking code is loaded and we provide user ID 1 (which is marked … --- ## [Anyone use Digital Ocean?](https://forum.mautic.org/t/anyone-use-digital-ocean/17337)
**Author:** [@cheezballz](https://forum.mautic.org/u/cheezballz)\ **Replies:** 2\ **Last updated:** [December 9, 2020, 8:15pm UTC](https://forum.mautic.org/t/anyone-use-digital-ocean/17337 "2020-12-09T20:15:08Z")
I’m wondering if they’re worth checking out, they seem to have excellent performance. It seems like scaling droplets up & down is easy. I’ve gotten comfortable with an Ubuntu 18 vps and imagine that DO would be similar,… --- ## [How to setup mautic tracking code to shopify website & can we use mautic focus items on shopify](https://forum.mautic.org/t/how-to-setup-mautic-tracking-code-to-shopify-website-can-we-use-mautic-focus-items-on-shopify/17334)
**Author:** [@d\_wathi](https://forum.mautic.org/u/d_wathi)\ **Replies:** 1\ **Last updated:** [December 9, 2020, 1:49pm UTC](https://forum.mautic.org/t/how-to-setup-mautic-tracking-code-to-shopify-website-can-we-use-mautic-focus-items-on-shopify/17334 "2020-12-09T13:49:05Z")
Your software My Mautic version is:v3.2.1 My PHP version is: 7.3 My Database type and version is: mariadb-server Dear Experts: would like to know how to integrate mautic with shopify website, is it by copying Mau… --- ## [REST API search contacts with greater Id than](https://forum.mautic.org/t/rest-api-search-contacts-with-greater-id-than/17342)
**Author:** [@jpera](https://forum.mautic.org/u/jpera)\ **Replies:** 0\ **Last updated:** [December 9, 2020, 8:19am UTC](https://forum.mautic.org/t/rest-api-search-contacts-with-greater-id-than/17342 "2020-12-09T08:19:07Z")
I’m trying to find a way to list new contacts with REST API. I need to list contacts with Id bigger than a certain Id. Is there a way to do that with HTTP/Request /Contacts and advanced filetering using an URL encoded (n… --- ## [Error while integrating Amazon SES with Mautic](https://forum.mautic.org/t/error-while-integrating-amazon-ses-with-mautic/15390)
**Author:** [@Shanbhag](https://forum.mautic.org/u/Shanbhag)\ **Replies:** 71\ **Last updated:** [December 9, 2020, 4:30am UTC](https://forum.mautic.org/t/error-while-integrating-amazon-ses-with-mautic/15390 "2020-12-09T04:30:40Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.17 Your problem My problem is: I am trying to integrate Amazon SES with Mautic. I have a new user for both Mautic & Amazon SES. My issue is, after I… [Previous page](https://forum.mautic.org/c/support/8.md?page=147) [Next page](https://forum.mautic.org/c/support/8.md?page=149)