# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=149 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 150 --- ## [Mautic 3.1.1 Can't Connect to Zapier](https://forum.mautic.org/t/mautic-3-1-1-cant-connect-to-zapier/16447)
**Author:** [@zach](https://forum.mautic.org/u/zach)\ **Replies:** 4\ **Last updated:** [December 8, 2020, 9:09am UTC](https://forum.mautic.org/t/mautic-3-1-1-cant-connect-to-zapier/16447 "2020-12-08T09:09:22Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3 Your problem My problem is: Zapier can’t make a connection with Mautic. API is enabled, HTTP basic auth is enabled. This is the error Zapier reports; … --- ## [Cannot access to dashboard after instalation](https://forum.mautic.org/t/cannot-access-to-dashboard-after-instalation/15616)
**Author:** [@eljefedetodoesto](https://forum.mautic.org/u/eljefedetodoesto)\ **Replies:** 1\ **Last updated:** [August 13, 2020, 9:43pm UTC](https://forum.mautic.org/t/cannot-access-to-dashboard-after-instalation/15616 "2020-08-13T21:43:50Z")
Your software My PHP version is : 7.3 My MySQL/MariaDB version is: 10.3.23-MariaDB-cll-lve - MariaDB Server Updating/Installing Errors I am: Installing Upgrading/installing via: Web Your problem My problem is : F… --- ## [Permissions error when updating Mautic 3.2](https://forum.mautic.org/t/permissions-error-when-updating-mautic-3-2/17257)
**Author:** [@francourbano](https://forum.mautic.org/u/francourbano)\ **Replies:** 2\ **Last updated:** [December 7, 2020, 6:34pm UTC](https://forum.mautic.org/t/permissions-error-when-updating-mautic-3-2/17257 "2020-12-07T18:34:52Z")
Mautic My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Lin… --- ## [Unwanted script injected into email \](https://forum.mautic.org/t/unwanted-script-injected-into-email-head/17322)
**Author:** [@alukacs](https://forum.mautic.org/u/alukacs)\ **Replies:** 0\ **Last updated:** [December 7, 2020, 2:33pm UTC](https://forum.mautic.org/t/unwanted-script-injected-into-email-head/17322 "2020-12-07T14:33:18Z")
Your software My Mautic version is: v3.2.0 My PHP version is: 7.4.11 Your problem My problem is: Mautic injects a script into the bottom of email and for my life I cant find why and what is this. It decreases my spa… --- ## [Use date field for segmenting](https://forum.mautic.org/t/use-date-field-for-segmenting/17273)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 4\ **Last updated:** [December 7, 2020, 1:41pm UTC](https://forum.mautic.org/t/use-date-field-for-segmenting/17273 "2020-12-07T13:41:32Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.2.24 My Database type and version is: - My Question My problem is: We are selling a saas product and every customer has an entry with a paid until da… --- ## [404 error after installing Mautic 3](https://forum.mautic.org/t/404-error-after-installing-mautic-3/14982)
**Author:** [@vivasc](https://forum.mautic.org/u/vivasc)\ **Replies:** 8\ **Last updated:** [December 7, 2020, 12:18pm UTC](https://forum.mautic.org/t/404-error-after-installing-mautic-3/14982 "2020-12-07T12:18:44Z")
--- ## [Attaching a PDF to an email via API](https://forum.mautic.org/t/attaching-a-pdf-to-an-email-via-api/17316)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [December 7, 2020, 9:08am UTC](https://forum.mautic.org/t/attaching-a-pdf-to-an-email-via-api/17316 "2020-12-07T09:08:21Z")
Hi All, I have looked around and cannot find the correct call in order to add an external attachment to an email via API. Does anyone know if this is possible and if so could point me to some documentation so I can fig… --- ## [Is it possible to remove list-unsubscribe header from recipients email?](https://forum.mautic.org/t/is-it-possible-to-remove-list-unsubscribe-header-from-recipients-email/14661)
**Author:** [@forevern00b](https://forum.mautic.org/u/forevern00b)\ **Replies:** 6\ **Last updated:** [December 6, 2020, 9:25pm UTC](https://forum.mautic.org/t/is-it-possible-to-remove-list-unsubscribe-header-from-recipients-email/14661 "2020-12-06T21:25:16Z")
Hello, I would like to know if it is possible to remove the list-unsubscribe header from the recipient’s email? The picture of what I’m talking about is below. Let me clarify a little bit. Is Mautic able to send an em… --- ## [Fresh install - "Site is offline" and no logs under app/logs](https://forum.mautic.org/t/fresh-install-site-is-offline-and-no-logs-under-app-logs/10169)
**Author:** [@jgcbrouns](https://forum.mautic.org/u/jgcbrouns)\ **Replies:** 6\ **Last updated:** [December 5, 2020, 9:52pm UTC](https://forum.mautic.org/t/fresh-install-site-is-offline-and-no-logs-under-app-logs/10169 "2020-12-05T21:52:00Z")
Hi everybody, On my linux server with Plesk admin panel, I did a fresh install. I pulled the mautic-master, ran composer in the mautic directory and went to the respective URL to continue installation. However I get the… --- ## [Sql database error](https://forum.mautic.org/t/sql-database-error/17306)
**Author:** [@chente38](https://forum.mautic.org/u/chente38)\ **Replies:** 1\ **Last updated:** [December 5, 2020, 8:34pm UTC](https://forum.mautic.org/t/sql-database-error/17306 "2020-12-05T20:34:02Z")
Your software My Mautic version is:v3.2.1 My PHP version is: 7.3 My Database type and version is: Your problem My problem is: Hi, i have an issue in my database ( i guess) i cannot open a contact in mautic. Any… --- ## [Problems setting up Maxmind](https://forum.mautic.org/t/problems-setting-up-maxmind/17299)
**Author:** [@ultimike](https://forum.mautic.org/u/ultimike)\ **Replies:** 2\ **Last updated:** [December 4, 2020, 9:15pm UTC](https://forum.mautic.org/t/problems-setting-up-maxmind/17299 "2020-12-04T21:15:23Z")
--- ## [Parse error: syntax error, unexpected '-\>' (T\_OBJECT\_OPERATOR) - testing Cron](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-t-object-operator-testing-cron/15928)
**Author:** [@jeffwalters](https://forum.mautic.org/u/jeffwalters)\ **Replies:** 3\ **Last updated:** [December 4, 2020, 4:10pm UTC](https://forum.mautic.org/t/parse-error-syntax-error-unexpected-t-object-operator-testing-cron/15928 "2020-12-04T16:10:28Z")
My Mautic version is: 3.1.0 My PHP version is: 7.2 Hosting: Webfaction My problem is: I set up Mautic a couple of days ago - and it is working fine. However, a test campaign I set up wasn’t sending any of the emails.… --- ## [Custom Contact Columns](https://forum.mautic.org/t/custom-contact-columns/12654)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 4\ **Last updated:** [December 4, 2020, 12:21pm UTC](https://forum.mautic.org/t/custom-contact-columns/12654 "2020-12-04T12:21:37Z")
I would like to add the company name to the contact view list as a column. I’m on Mautic v2.15.2 PHP v7.1.33 I’ve found that others have developed this, bit I don’t see the package or zip to install. Help! --- ## [Page Hit Webhook with empty body](https://forum.mautic.org/t/page-hit-webhook-with-empty-body/17282)
**Author:** [@programwar](https://forum.mautic.org/u/programwar)\ **Replies:** 0\ **Last updated:** [December 3, 2020, 7:47pm UTC](https://forum.mautic.org/t/page-hit-webhook-with-empty-body/17282 "2020-12-03T19:47:39Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.20-1 My Database type and version is: mysql Ver 15.1 Distrib 10.5.4-MariaDB Your problem Hi, I’m testing Mautic Webhook features for Page Hit events. T… --- ## [Cronjob not working on mautic 3.0.1](https://forum.mautic.org/t/cronjob-not-working-on-mautic-3-0-1/15083)
**Author:** [@batarchi](https://forum.mautic.org/u/batarchi)\ **Replies:** 20\ **Last updated:** [December 3, 2020, 3:45pm UTC](https://forum.mautic.org/t/cronjob-not-working-on-mautic-3-0-1/15083 "2020-12-03T15:45:27Z")
Your software My Mautic version is:3.0.1 My PHP version is:7.3 Your problem My problem is: corn job not working I’m trying to import contacts in the background but nothing happens These errors are showing in the lo… --- ## [Campaign email says it will send, then won't send](https://forum.mautic.org/t/campaign-email-says-it-will-send-then-wont-send/17261)
**Author:** [@deejmer](https://forum.mautic.org/u/deejmer)\ **Replies:** 2\ **Last updated:** [December 3, 2020, 2:16pm UTC](https://forum.mautic.org/t/campaign-email-says-it-will-send-then-wont-send/17261 "2020-12-03T14:16:41Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0.33 My Database type and version is: 5.7.31-cll-lve - MySQL Community Server - (GPL) Your problem My problem is: I have a campaign step to send an ema… --- ## [Not getting correct click count in email links when using code mode email template](https://forum.mautic.org/t/not-getting-correct-click-count-in-email-links-when-using-code-mode-email-template/17234)
**Author:** [@mohitp](https://forum.mautic.org/u/mohitp)\ **Replies:** 2\ **Last updated:** [December 3, 2020, 1:53pm UTC](https://forum.mautic.org/t/not-getting-correct-click-count-in-email-links-when-using-code-mode-email-template/17234 "2020-12-03T13:53:01Z")
My Mautic version is: v3.2.0-alpha My PHP version is: 7.4.3 My problem is: I’ve created an email template in code mode and added couple of links but the click count of those links is not correct. I’ve also setup some … --- ## [Custom unsubscribe url to own branded page](https://forum.mautic.org/t/custom-unsubscribe-url-to-own-branded-page/17262)
**Author:** [@kote.isaev](https://forum.mautic.org/u/kote.isaev)\ **Replies:** 1\ **Last updated:** [December 3, 2020, 5:58am UTC](https://forum.mautic.org/t/custom-unsubscribe-url-to-own-branded-page/17262 "2020-12-03T05:58:21Z")
Hello! I implemented own branded page for users to manage email preferences, including the options to optout from emails completely. I seen the {unsubscribe\_text} in email notifications. But it assumes I will have to u… --- ## [Click on email automatically unsubscribing contact](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209)
**Author:** [@seanyboy](https://forum.mautic.org/u/seanyboy)\ **Replies:** 4\ **Last updated:** [December 1, 2020, 1:01pm UTC](https://forum.mautic.org/t/click-on-email-automatically-unsubscribing-contact/17209 "2020-12-01T13:01:15Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I have an email in a campaign - that everyone who clicked on it, was unsubscribed automatically at… --- ## [HELP PLZ: Mautic configuration (maybe cronjob) !?](https://forum.mautic.org/t/help-plz-mautic-configuration-maybe-cronjob/17232)
**Author:** [@zkichou](https://forum.mautic.org/u/zkichou)\ **Replies:** 0\ **Last updated:** [December 1, 2020, 10:07am UTC](https://forum.mautic.org/t/help-plz-mautic-configuration-maybe-cronjob/17232 "2020-12-01T10:07:50Z")
Hello gays, I hope you’re all doing well, I followed all the steps to install mautic and everything is ok, everything works, but I have a problem with mautic, I explain: when I send a test email via mautic to my priva… --- ## [Discourse forum integration](https://forum.mautic.org/t/discourse-forum-integration/17233)
**Author:** [@francus](https://forum.mautic.org/u/francus)\ **Replies:** 0\ **Last updated:** [December 1, 2020, 10:19am UTC](https://forum.mautic.org/t/discourse-forum-integration/17233 "2020-12-01T10:19:07Z")
There is a Mautic plugin for Wordpress to track user behavior on Wordpress. Is there anything similar to track a Discourse forum? It seems also this Mautic forum is based on Discourse. So perhaps you have some ideas a… --- ## [How to send maximum 500 emails per hour?](https://forum.mautic.org/t/how-to-send-maximum-500-emails-per-hour/16377)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 11\ **Last updated:** [December 1, 2020, 8:40am UTC](https://forum.mautic.org/t/how-to-send-maximum-500-emails-per-hour/16377 "2020-12-01T08:40:54Z")
Your software My Mautic version is:2.6 My PHP version is:7.2 Your problem My problem is:my host allows me to send only 500 emails per hour…how to set this up? It needs to be done under queue right? Has somebody don… --- ## [How to add contacts from CSV automatically in a segment](https://forum.mautic.org/t/how-to-add-contacts-from-csv-automatically-in-a-segment/17216)
**Author:** [@chervenkov](https://forum.mautic.org/u/chervenkov)\ **Replies:** 3\ **Last updated:** [December 1, 2020, 8:39am UTC](https://forum.mautic.org/t/how-to-add-contacts-from-csv-automatically-in-a-segment/17216 "2020-12-01T08:39:06Z")
Your software My Mautic version is: 3.2.0 My PHP version is:7.2. My Database type and version is: Your problem My problem is: I want to add some contacts with fields: name, country, email. When im importing them and… --- ## [Where is the list of mt('send') events?](https://forum.mautic.org/t/where-is-the-list-of-mt-send-events/9511)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 2\ **Last updated:** [December 1, 2020, 8:23am UTC](https://forum.mautic.org/t/where-is-the-list-of-mt-send-events/9511 "2020-12-01T08:23:43Z")
I cannot find a documentation about the mt() JS function. Currently I use it like this: Code: mt('send', 'pageview', {tags: 'AddToCart'}); But I already use the send, pageview code on all pages with the WP plugin. S… --- ## [Upgrading to Mautic 3.2.0 fails because of unsupported Mysql version](https://forum.mautic.org/t/upgrading-to-mautic-3-2-0-fails-because-of-unsupported-mysql-version/17224)
**Author:** [@crispyholiday](https://forum.mautic.org/u/crispyholiday)\ **Replies:** 1\ **Last updated:** [December 1, 2020, 6:37am UTC](https://forum.mautic.org/t/upgrading-to-mautic-3-2-0-fails-because-of-unsupported-mysql-version/17224 "2020-12-01T06:37:44Z")
Your software My Mautic version is: 3.2.0 My PHP version is: 7.3.24 My Database type and version is: Mysql 8.0.20 Your problem My problem is: While trying to upgrade from Mautic 3.1.2 to 3.2.0, I’ve received an erro… --- ## [Config settings for email not stored (inclusing Amazon SES SMTP and API and "Other SMTP")](https://forum.mautic.org/t/config-settings-for-email-not-stored-inclusing-amazon-ses-smtp-and-api-and-other-smtp/17131)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 1\ **Last updated:** [November 30, 2020, 10:31am UTC](https://forum.mautic.org/t/config-settings-for-email-not-stored-inclusing-amazon-ses-smtp-and-api-and-other-smtp/17131 "2020-11-30T10:31:16Z")
Mautic 3.1 PHP PHP Version 7.2.34 I try to change the Email settings to Amazon SES API and found out that all changes are not stored. I can do a succesful test with Amazon SES but after apply the settings change back t… --- ## [Does the campaign condition Date = Tomorrow also work on date and time Fields](https://forum.mautic.org/t/does-the-campaign-condition-date-tomorrow-also-work-on-date-and-time-fields/17210)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 1\ **Last updated:** [November 30, 2020, 10:16am UTC](https://forum.mautic.org/t/does-the-campaign-condition-date-tomorrow-also-work-on-date-and-time-fields/17210 "2020-11-30T10:16:06Z")
Your software My Mautic version is:2.162 My PHP version is: My Database type and version is: Your problem I am trying to run a condition in a campaign that triggers when a Date and time filed is tomorrow. I’ve had … --- ## [Limiting contacts or sends for SASS purposes?](https://forum.mautic.org/t/limiting-contacts-or-sends-for-sass-purposes/16836)
**Author:** [@cheezballz](https://forum.mautic.org/u/cheezballz)\ **Replies:** 8\ **Last updated:** [November 28, 2020, 5:49pm UTC](https://forum.mautic.org/t/limiting-contacts-or-sends-for-sass-purposes/16836 "2020-11-28T17:49:18Z")
I’m interested in offering Mautic as a SASS. Most email list providers (Mailchimp, et al) have limits on the number of contacts or monthly sends for different account levels. Is there a way to institute this limitation … --- ## [500 Internal Error during installation](https://forum.mautic.org/t/500-internal-error-during-installation/17196)
**Author:** [@emkal](https://forum.mautic.org/u/emkal)\ **Replies:** 0\ **Last updated:** [November 28, 2020, 2:26pm UTC](https://forum.mautic.org/t/500-internal-error-during-installation/17196 "2020-11-28T14:26:42Z")
Installing Mautic 3 My PHP version is : 7.2 My MySQL/MariaDB version is: 10.3.27 Installing Errors I am (delete as applicable): Installing These errors are showing in the installer : 500 Internal Server Error Thes… --- ## [How to search by tags?](https://forum.mautic.org/t/how-to-search-by-tags/17176)
**Author:** [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Replies:** 2\ **Last updated:** [November 28, 2020, 2:36am UTC](https://forum.mautic.org/t/how-to-search-by-tags/17176 "2020-11-28T02:36:37Z")
Hi, I’m not clear on how I can search by tags that I have allocated to contacts. Can someone share how I do this? Apologies in advance if this is a very basic thing! Thanks [Previous page](https://forum.mautic.org/c/support/8.md?page=148) [Next page](https://forum.mautic.org/c/support/8.md?page=150)