# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=15 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 16 --- ## [Mautic 5 apache using official image in kubernetes reinstalls db on restart](https://forum.mautic.org/t/mautic-5-apache-using-official-image-in-kubernetes-reinstalls-db-on-restart/35365)
**Author:** [@RobAtExpona](https://forum.mautic.org/u/RobAtExpona)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 4:15pm UTC](https://forum.mautic.org/t/mautic-5-apache-using-official-image-in-kubernetes-reinstalls-db-on-restart/35365 "2025-03-26T16:15:09Z")
Official docker image in a kubernetes cluster. My Mautic version is:5.2.1 My PHP version is: My Database type and version is: MySQL/MariaDB Your problem My problem is: Pods can regularly restart in Kubernetes and wh… --- ## [Shouldn't I be able to deactivate a segment thats source for a deactivated campaign?](https://forum.mautic.org/t/shouldnt-i-be-able-to-deactivate-a-segment-thats-source-for-a-deactivated-campaign/35356)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 25, 2025, 9:41pm UTC](https://forum.mautic.org/t/shouldnt-i-be-able-to-deactivate-a-segment-thats-source-for-a-deactivated-campaign/35356 "2025-03-25T21:41:24Z")
Mautic 5 As the question above - shouldn’t this be possible? I understand it may be smart to check before disabling a segment, when its still source for an active campaign (although a warning only would also be ok). The… --- ## [Add hyperlink to email section block](https://forum.mautic.org/t/add-hyperlink-to-email-section-block/35340)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 12:42pm UTC](https://forum.mautic.org/t/add-hyperlink-to-email-section-block/35340 "2025-03-25T12:42:50Z")
How can I add a hyperlink to a section block in the campaign email builder (GrapesJS)? There is a hyperlink field in the settings for an image block, but not for a column or section block? I’d like to make the entire he… --- ## [12k Emails in Queue. Only processing One per Minute](https://forum.mautic.org/t/12k-emails-in-queue-only-processing-one-per-minute/34687)
**Author:** [@kyle](https://forum.mautic.org/u/kyle)\ **Replies:** 10\ **Last updated:** [March 22, 2025, 2:16pm UTC](https://forum.mautic.org/t/12k-emails-in-queue-only-processing-one-per-minute/34687 "2025-03-22T14:16:02Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.3 My Database type and version is: MySQL Latest Hardware VM / Ubuntu 24.x Mem: 128Gb Processors: 8 Cores Your problem My problem is: Doctrine queue … --- ## [Using tokens & custom field in url](https://forum.mautic.org/t/using-tokens-custom-field-in-url/35291)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [March 20, 2025, 2:11pm UTC](https://forum.mautic.org/t/using-tokens-custom-field-in-url/35291 "2025-03-20T14:11:06Z")
I am trying to solve an issue where i need to send a token to send within an email however I also need to use a custom field in the link, So i have something like this in the href: {token\_url}{customfield=domain\_name} T… --- ## [Media Library (elfinder) Removes Underscores in File Name](https://forum.mautic.org/t/media-library-elfinder-removes-underscores-in-file-name/35319)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 0\ **Last updated:** [March 20, 2025, 8:20am UTC](https://forum.mautic.org/t/media-library-elfinder-removes-underscores-in-file-name/35319 "2025-03-20T08:20:05Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2 My Database type and version is: MySQL 8.x Your problem My problem is: When I drag and drop an image file to the media library (elfinder), it automat… --- ## [Feedback on the Mautic 5 docker image experience](https://forum.mautic.org/t/feedback-on-the-mautic-5-docker-image-experience/34591)
**Author:** [@fseidinger](https://forum.mautic.org/u/fseidinger)\ **Replies:** 14\ **Last updated:** [January 16, 2025, 9:50pm UTC](https://forum.mautic.org/t/feedback-on-the-mautic-5-docker-image-experience/34591 "2025-01-16T21:50:22Z")
Hey Forum, I’m in the phase of evaluating Mautic 5 for my company. I ran many services in a cloud ready way in the past. That means I prefer running services in containers. So I’ve tried out the Mautic 5 docker images. … --- ## [Drop-down in form not showing custom labels](https://forum.mautic.org/t/drop-down-in-form-not-showing-custom-labels/30882)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 3\ **Last updated:** [March 19, 2025, 2:47pm UTC](https://forum.mautic.org/t/drop-down-in-form-not-showing-custom-labels/30882 "2025-03-19T14:47:08Z")
Your software My Mautic version is: 5,0,3 My PHP version is: 8.1.27 My Database type and version is: Your problem My problem is: Since Mautic 5 a new created form will not show custom labels, but the ones of the map… --- ## [(Quick guide) Update from Mautic 4 to 5.1 when installed by softaculous](https://forum.mautic.org/t/quick-guide-update-from-mautic-4-to-5-1-when-installed-by-softaculous/32848)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 5\ **Last updated:** [March 19, 2025, 2:12pm UTC](https://forum.mautic.org/t/quick-guide-update-from-mautic-4-to-5-1-when-installed-by-softaculous/32848 "2025-03-19T14:12:37Z")
Hello, I had some issues updating my Mautic when it was installed on softaculous so learnt how to solve this issues and here is a small guide of how to achieve this: Save local.php Configuration ← everything, copy a… --- ## [Mautic Best Practice Recommendations?](https://forum.mautic.org/t/mautic-best-practice-recommendations/35286)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 3\ **Last updated:** [March 19, 2025, 2:10pm UTC](https://forum.mautic.org/t/mautic-best-practice-recommendations/35286 "2025-03-19T14:10:49Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.3.15 My Database type and version is: Mariadb Your problem Hello, I’ve recently installed Mautic 5.2.3 and I can send test emails. The next step is to … --- ## [Odd trouble with API calls](https://forum.mautic.org/t/odd-trouble-with-api-calls/25512)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 19\ **Last updated:** [March 19, 2025, 10:37am UTC](https://forum.mautic.org/t/odd-trouble-with-api-calls/25512 "2025-03-19T10:37:41Z")
Your software My Mautic version is: v4.1.2 My PHP version is: 7.4.30 My Database type and version is: Mysql 8.0.30 Your problem I have trouble connecting to the Mautic API. I’m no expert in API / http requests, but … --- ## [Can't send email with Mautic 5.1.1](https://forum.mautic.org/t/cant-send-email-with-mautic-5-1-1/33920)
**Author:** [@supernoi](https://forum.mautic.org/u/supernoi)\ **Replies:** 21\ **Last updated:** [March 19, 2025, 3:42am UTC](https://forum.mautic.org/t/cant-send-email-with-mautic-5-1-1/33920 "2025-03-19T03:42:59Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.22 My Database type and version is: mySql 5.7.23-23 Your problem My problem is: Mautic does not send any emails, neither test nor campaign emails. B… --- ## [Installation Routine - Error: EACCES: permission denied // shared webhosting](https://forum.mautic.org/t/installation-routine-error-eacces-permission-denied-shared-webhosting/35267)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [March 18, 2025, 4:39pm UTC](https://forum.mautic.org/t/installation-routine-error-eacces-permission-denied-shared-webhosting/35267 "2025-03-18T16:39:34Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2 Your problem My problem is: I’m trying to setup Mautic in a provided web hosting environment. I managed to install composer, nodeJS, npm, npx and also… --- ## [Email Template Creation, Builder, and Landing Pages Not Working](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283)
**Author:** [@wuini](https://forum.mautic.org/u/wuini)\ **Replies:** 5\ **Last updated:** [March 18, 2025, 2:29pm UTC](https://forum.mautic.org/t/email-template-creation-builder-and-landing-pages-not-working/35283 "2025-03-18T14:29:38Z")
Your software My Mautic version is: 5.2.3 (also tried Mautic 6 with the same errors) My PHP version is: 8.2 My Database type and version is: MySQL I am hosted on Hostinger with a shared plan. Your problem Everythin… --- ## [Problem with Focus Item (Modal - Popup) on Mobile - is not fully loaded](https://forum.mautic.org/t/problem-with-focus-item-modal-popup-on-mobile-is-not-fully-loaded/35282)
**Author:** [@kenzi](https://forum.mautic.org/u/kenzi)\ **Replies:** 9\ **Last updated:** [March 17, 2025, 9:44pm UTC](https://forum.mautic.org/t/problem-with-focus-item-modal-popup-on-mobile-is-not-fully-loaded/35282 "2025-03-17T21:44:57Z")
Your software My Mautic version is: My PHP version is: 8.2 Your problem My problem is: I have created Focus Item → Modal (Popup) that contains just an clickable image. The problem is when I visit a page on mobile de… --- ## [I see so many threads here starting by](https://forum.mautic.org/t/i-see-so-many-threads-here-starting-by/24279)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [May 31, 2022, 7:55am UTC](https://forum.mautic.org/t/i-see-so-many-threads-here-starting-by/24279 "2022-05-31T07:55:40Z")
I messed up my mautic after upgrade…why is mautic so BUGGY? I mean I never seen something like that…and it was bought by Drupal… I cant figure this out…upgrade should be easy, with no errors, so does Mautic team expect w… --- ## [Customizing defaults for segments](https://forum.mautic.org/t/customizing-defaults-for-segments/35257)
**Author:** [@serendipitytech](https://forum.mautic.org/u/serendipitytech)\ **Replies:** 1\ **Last updated:** [March 13, 2025, 8:53pm UTC](https://forum.mautic.org/t/customizing-defaults-for-segments/35257 "2025-03-13T20:53:20Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3 My Database type and version is: 8.0.36-0ubuntu0.22.04.1 Your problem My problem is: I’d like segment creation for users to be set to private by defau… --- ## [Lock mautic during deployment](https://forum.mautic.org/t/lock-mautic-during-deployment/35263)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 0\ **Last updated:** [March 13, 2025, 10:34am UTC](https://forum.mautic.org/t/lock-mautic-during-deployment/35263 "2025-03-13T10:34:24Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2.20 My Database type and version is: MariaDB 10.5.18 Your problem I want to lock the Mautic instance on STAGING or LIVE during deployment to editors, b… --- ## [My e-mails are not being sent to all of my contacts in a segmented list](https://forum.mautic.org/t/my-e-mails-are-not-being-sent-to-all-of-my-contacts-in-a-segmented-list/35255)
**Author:** [@gabrielmiguel](https://forum.mautic.org/u/gabrielmiguel)\ **Replies:** 0\ **Last updated:** [March 12, 2025, 3:55pm UTC](https://forum.mautic.org/t/my-e-mails-are-not-being-sent-to-all-of-my-contacts-in-a-segmented-list/35255 "2025-03-12T15:55:10Z")
I need an Mautic specialist who speak portuguese. I am having trouble sending e-mails to one of my segments, i have more than 4k leads and the emails are sent only to 3309. --- ## [Problem installing Mautic 5.2.3 - 500 Internal Server Error](https://forum.mautic.org/t/problem-installing-mautic-5-2-3-500-internal-server-error/35248)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 1\ **Last updated:** [March 12, 2025, 1:56pm UTC](https://forum.mautic.org/t/problem-installing-mautic-5-2-3-500-internal-server-error/35248 "2025-03-12T13:56:57Z")
My system Almalinux 9 Apache 2.4.62 PHP 8.2.27 Mysql 8.0.41 packege Mautic 5.2.3 My installation step Step 1 I open the website where Mautic is hosted. The environment check is perfect, and the SSL configuration is… --- ## [How to Slow Down Email Sending - Mautic 5](https://forum.mautic.org/t/how-to-slow-down-email-sending-mautic-5/34302)
**Author:** [@avori](https://forum.mautic.org/u/avori)\ **Replies:** 5\ **Last updated:** [March 12, 2025, 11:45am UTC](https://forum.mautic.org/t/how-to-slow-down-email-sending-mautic-5/34302 "2025-03-12T11:45:41Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.30 My Database type and version is: 10.5.27-MariaDB Your problem My problem is: Hi, so the documentation isn’t very clear… In the email settings in s… --- ## [Dynamic Content Management in Email](https://forum.mautic.org/t/dynamic-content-management-in-email/35249)
**Author:** [@mintaka](https://forum.mautic.org/u/mintaka)\ **Replies:** 0\ **Last updated:** [March 11, 2025, 6:30pm UTC](https://forum.mautic.org/t/dynamic-content-management-in-email/35249 "2025-03-11T18:30:59Z")
Your Software: Mautic Version: 5.2.3 PHP Version: 8.3.6 Database Type & Version: MariaDB 10.11.8 Your Problem: Hello, I’m new to Mautic, but I successfully installed it on an Ubuntu server. However, I’m facing two … --- ## [Unable to install on 5.2.3. Get a 404 right awat](https://forum.mautic.org/t/unable-to-install-on-5-2-3-get-a-404-right-awat/35224)
**Author:** [@tylerdjacobson](https://forum.mautic.org/u/tylerdjacobson)\ **Replies:** 2\ **Last updated:** [March 11, 2025, 3:58pm UTC](https://forum.mautic.org/t/unable-to-install-on-5-2-3-get-a-404-right-awat/35224 "2025-03-11T15:58:44Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2.27 My Database type and version is: MySQL 8.0.41-0ubuntu0.24.04.1 Your problem My problem is: I’ve unzipped the files in my main directory. When I vis… --- ## [Email SMTP Port 25 SSL Error](https://forum.mautic.org/t/email-smtp-port-25-ssl-error/35244)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [March 11, 2025, 1:25pm UTC](https://forum.mautic.org/t/email-smtp-port-25-ssl-error/35244 "2025-03-11T13:25:46Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3.15 My Database type and version is: Mariadb 10.5.27 Your problem I have just installed Mautic 5.2.2 for the first time and can login in ok. I have se… --- ## [Error 403 at installing on a Plesk Webspace](https://forum.mautic.org/t/error-403-at-installing-on-a-plesk-webspace/35165)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [March 11, 2025, 4:36am UTC](https://forum.mautic.org/t/error-403-at-installing-on-a-plesk-webspace/35165 "2025-03-11T04:36:01Z")
My Mautic version is: 5.2.3 My PHP version is:8.3.16 I tried my Mautic installation that works fine on my hetzner ubuntu 24.04 server here: info.stefan-franz.de to move to a webspace. I made a test url: http://info2.… --- ## [Mautic doesn't detect IMAP module](https://forum.mautic.org/t/mautic-doesnt-detect-imap-module/35199)
**Author:** [@avi](https://forum.mautic.org/u/avi)\ **Replies:** 1\ **Last updated:** [March 9, 2025, 9:42pm UTC](https://forum.mautic.org/t/mautic-doesnt-detect-imap-module/35199 "2025-03-09T21:42:14Z")
I’m running Mautic v5.2.3 on Nginx PHP v8.3 powered by AAPanel. I have the PHP IMAP module installed and enabled (it shows up in phpinfo();), but for some reason Mautic doesn’t detect it. I tried enabling/disabling IMAP… --- ## [Failed emails status does not work even after 3 retries](https://forum.mautic.org/t/failed-emails-status-does-not-work-even-after-3-retries/35238)
**Author:** [@kiarttantasi](https://forum.mautic.org/u/kiarttantasi)\ **Replies:** 0\ **Last updated:** [March 10, 2025, 4:33pm UTC](https://forum.mautic.org/t/failed-emails-status-does-not-work-even-after-3-retries/35238 "2025-03-10T16:33:47Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 8.0 Your problem My problem is: I am on Mautic v5.0.4. After email-sending fails and already retried for 3 times and… --- ## [Question to .htaccess](https://forum.mautic.org/t/question-to-htaccess/35236)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [March 10, 2025, 12:58pm UTC](https://forum.mautic.org/t/question-to-htaccess/35236 "2025-03-10T12:58:09Z")
Mautric 5.2.3 on Ubuntu 24.04, Apache 2 I copied here the .htaccess file of my Mautic installation. All is working but 2 questions: Which lines which lines block an http access? As i moved my Mautic installation it wa… --- ## [Retrieve information about sent emails from Mautic via an API](https://forum.mautic.org/t/retrieve-information-about-sent-emails-from-mautic-via-an-api/35152)
**Author:** [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Replies:** 4\ **Last updated:** [March 10, 2025, 8:34am UTC](https://forum.mautic.org/t/retrieve-information-about-sent-emails-from-mautic-via-an-api/35152 "2025-03-10T08:34:38Z")
Your software My Mautic version is: (not sure which version) My PHP version is: 8.0.30 My Database type and version is: 10.11.10-MariaDB-log Your problem Hi everyone, I’m looking for a way to retrieve information a… --- ## [Mautic application form submission ssl issue](https://forum.mautic.org/t/mautic-application-form-submission-ssl-issue/34966)
**Author:** [@veera11](https://forum.mautic.org/u/veera11)\ **Replies:** 16\ **Last updated:** [March 9, 2025, 12:05pm UTC](https://forum.mautic.org/t/mautic-application-form-submission-ssl-issue/34966 "2025-03-09T12:05:35Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.1.31 My Database type and version is: 11.2.6-MariaDB-ubu2204 Your problem My problem is: In the Mautic application form integration on my WordPress websi… [Previous page](https://forum.mautic.org/c/support/8.md?page=14) [Next page](https://forum.mautic.org/c/support/8.md?page=16)