# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=151 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 152 --- ## [Mtracking.gif issue with IIS](https://forum.mautic.org/t/mtracking-gif-issue-with-iis/17047)
**Author:** [@pwned555](https://forum.mautic.org/u/pwned555)\ **Replies:** 0\ **Last updated:** [November 16, 2020, 11:46pm UTC](https://forum.mautic.org/t/mtracking-gif-issue-with-iis/17047 "2020-11-16T23:46:20Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.24 My Database type and version is: 10.5.4-MariaDB IIS 10.0 Hi, I’m trying to get tracking working on a 3rd party website. I have added the php code … --- ## [HTML E-Mails are modified by Mautic / Mail Module not usable](https://forum.mautic.org/t/html-e-mails-are-modified-by-mautic-mail-module-not-usable/13852)
**Author:** [@atlantis](https://forum.mautic.org/u/atlantis)\ **Replies:** 8\ **Last updated:** [November 16, 2020, 2:25pm UTC](https://forum.mautic.org/t/html-e-mails-are-modified-by-mautic-mail-module-not-usable/13852 "2020-11-16T14:25:09Z")
Mautic My Mautic version is: v2.16.1 and 3.0 Beta My PHP version is: 7.2.29 Your problem Creating HTML E-Mails in an external Editor. Copy/paste it in a “code-mode” HTML e-mail. Close “builder” and “apply” the e-mail… --- ## [Mautic User ID logic](https://forum.mautic.org/t/mautic-user-id-logic/17008)
**Author:** [@michaelmm7](https://forum.mautic.org/u/michaelmm7)\ **Replies:** 6\ **Last updated:** [November 14, 2020, 6:52pm UTC](https://forum.mautic.org/t/mautic-user-id-logic/17008 "2020-11-14T18:52:45Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.17-1 My Database type and version is: newest Your problem My problem is: Hello, is it normal that Mautic adds such user IDs in non-sequential order … --- ## [Focus Items in Campaigns](https://forum.mautic.org/t/focus-items-in-campaigns/10085)
**Author:** [@davidp](https://forum.mautic.org/u/davidp)\ **Replies:** 4\ **Last updated:** [December 13, 2017, 3:28pm UTC](https://forum.mautic.org/t/focus-items-in-campaigns/10085 "2017-12-13T15:28:55Z")
Couldn’t find this anywhere yet: When using the focus items in campaigns, is it still necessary to place the certain focus code? So I am wondering how to be able to create and show different focus items without alway… --- ## [Installation of Mautic 3.1.2](https://forum.mautic.org/t/installation-of-mautic-3-1-2/17020)
**Author:** [@mcdi9tn2](https://forum.mautic.org/u/mcdi9tn2)\ **Replies:** 0\ **Last updated:** [November 13, 2020, 5:52pm UTC](https://forum.mautic.org/t/installation-of-mautic-3-1-2/17020 "2020-11-13T17:52:59Z")
Your software My Mautic version is: 3.1.2 My PHP version is: PHP 7.3.24 My Database type and version is: 10.5.6-MariaDB Your problem My problem is a generation of a displayed 500 Error on a test server These errors… --- ## [Mautic editor shows text left justified but arrive in mobiles as centered](https://forum.mautic.org/t/mautic-editor-shows-text-left-justified-but-arrive-in-mobiles-as-centered/16973)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 2\ **Last updated:** [November 13, 2020, 5:04am UTC](https://forum.mautic.org/t/mautic-editor-shows-text-left-justified-but-arrive-in-mobiles-as-centered/16973 "2020-11-13T05:04:46Z")
Your software My Mautic version is:v3.1.2 My PHP version is:7.3.23 My Database type and version is:mysqlnd 5.0.12-dev Your problem My problem is: When composing emails using Mautic editor, I can easily see what is … --- ## [Want the ability for contacts to reply to my Mautic emails. Want to replace noreply@domain.com with service@domain.com](https://forum.mautic.org/t/want-the-ability-for-contacts-to-reply-to-my-mautic-emails-want-to-replace-noreply-domain-com-with-service-domain-com/16995)
**Author:** [@bue](https://forum.mautic.org/u/bue)\ **Replies:** 2\ **Last updated:** [November 12, 2020, 3:19pm UTC](https://forum.mautic.org/t/want-the-ability-for-contacts-to-reply-to-my-mautic-emails-want-to-replace-noreply-domain-com-with-service-domain-com/16995 "2020-11-12T15:19:19Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.22-1+ubuntu18.04.1+deb.sury.org+1 My Database type and version is: Your problem My problem is: Contact is unable to reply to Mautic emails because the… --- ## [Config page not loaded anymore](https://forum.mautic.org/t/config-page-not-loaded-anymore/16870)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [November 12, 2020, 11:33am UTC](https://forum.mautic.org/t/config-page-not-loaded-anymore/16870 "2020-11-12T11:33:19Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 Your problem When i try to access the configuration page (wheel icon) i only see the progress bar but the page does not show up. It had worked for a wh… --- ## [Email report loading spinner spins forever](https://forum.mautic.org/t/email-report-loading-spinner-spins-forever/16971)
**Author:** [@daveusername](https://forum.mautic.org/u/daveusername)\ **Replies:** 3\ **Last updated:** [November 12, 2020, 12:40am UTC](https://forum.mautic.org/t/email-report-loading-spinner-spins-forever/16971 "2020-11-12T00:40:05Z")
Your software My Mautic version is: Mautic 3.1.2 - app/prod (kernel: app, env: prod, debug: false) My PHP version is:7.2.34 My Database type and version is: MySQL 8.0.22 Your problem The “loading spinner” on the Cha… --- ## [mautic.ERROR: Uncaught PHP Exception](https://forum.mautic.org/t/mautic-error-uncaught-php-exception/16983)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 3\ **Last updated:** [November 11, 2020, 10:19pm UTC](https://forum.mautic.org/t/mautic-error-uncaught-php-exception/16983 "2020-11-11T22:19:52Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 My Database type and version is: 5.7 Your problem Besides that Mautic seems to run without errors i find those logs below. I run Mautic behind a Ngin… --- ## [Page Views Not Registering for Contacts Already in Database](https://forum.mautic.org/t/page-views-not-registering-for-contacts-already-in-database/6409)
**Author:** [@Scully](https://forum.mautic.org/u/Scully)\ **Replies:** 9\ **Last updated:** [November 11, 2020, 5:21pm UTC](https://forum.mautic.org/t/page-views-not-registering-for-contacts-already-in-database/6409 "2020-11-11T17:21:56Z")
I’ve got a campaign setup to track newsletter opt-ins, which includes a step for the subscriber to click a link in their email to confirm their subscription. For a brand new contact, it works fine. User submits ema… --- ## [There are no pending contacts](https://forum.mautic.org/t/there-are-no-pending-contacts/16947)
**Author:** [@pcs](https://forum.mautic.org/u/pcs)\ **Replies:** 1\ **Last updated:** [November 10, 2020, 10:16pm UTC](https://forum.mautic.org/t/there-are-no-pending-contacts/16947 "2020-11-10T22:16:52Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.3.23 My Database type and version is: ? Your problem My problem is: sending mail These errors are showing in the log: There are no pending contacts. S… --- ## [How to import contacts from 2.16 to 3.0.2?](https://forum.mautic.org/t/how-to-import-contacts-from-2-16-to-3-0-2/16959)
**Author:** [@paulbntz](https://forum.mautic.org/u/paulbntz)\ **Replies:** 2\ **Last updated:** [November 10, 2020, 6:53pm UTC](https://forum.mautic.org/t/how-to-import-contacts-from-2-16-to-3-0-2/16959 "2020-11-10T18:53:06Z")
Your software My Mautic version is: 2.16 and 3.0.2 My PHP version is: 7.3 My Database type and version is: MariaDB (unknown exactly version. I could ask if necessary) Your problem My problem is: I would like your he… --- ## [Why do I need to many cron jobs](https://forum.mautic.org/t/why-do-i-need-to-many-cron-jobs/16931)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 3\ **Last updated:** [November 9, 2020, 7:05pm UTC](https://forum.mautic.org/t/why-do-i-need-to-many-cron-jobs/16931 "2020-11-09T19:05:51Z")
mautic 2.1.6 In info on mautic page i see only 3 cron jobs needs to be added, why I have so many, did they change the rules? pasteboard.co/JzuYOG9.png --- ## [how to solve Expected response code 250 but got code "554", with message "554 Message rejected: Emai](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411)
**Author:** [@miniclip](https://forum.mautic.org/u/miniclip)\ **Replies:** 15\ **Last updated:** [November 9, 2020, 5:35pm UTC](https://forum.mautic.org/t/how-to-solve-expected-response-code-250-but-got-code-554-with-message-554-message-rejected-emai/6411 "2020-11-09T17:35:00Z")
how to solve Expected response code 250 but got code “554”, with message "554 Message rejected: Email address is not verified. i can not verify every single subscriber by amazon ses please help me Failed to send to… --- ## [Page hit data not being populated from query](https://forum.mautic.org/t/page-hit-data-not-being-populated-from-query/16943)
**Author:** [@andyg5000](https://forum.mautic.org/u/andyg5000)\ **Replies:** 1\ **Last updated:** [November 9, 2020, 4:58pm UTC](https://forum.mautic.org/t/page-hit-data-not-being-populated-from-query/16943 "2020-11-09T16:58:08Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.2 My Database type and version is: Maria:10.2 Your problem My problem is: Page hits are being recorded in the database, but the field data from the qu… --- ## [Mautic campaign does not send email immediately](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 4\ **Last updated:** [November 9, 2020, 5:40am UTC](https://forum.mautic.org/t/mautic-campaign-does-not-send-email-immediately/16920 "2020-11-09T05:40:05Z")
I am clueless version 2.1.6. I set the campaign it signs the user to segment, but the first email is not being sent out for already few hours. And I set it up to be sent out immediately after user submits data I am att… --- ## [How to implement cronjobs](https://forum.mautic.org/t/how-to-implement-cronjobs/16896)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 4\ **Last updated:** [November 8, 2020, 5:30pm UTC](https://forum.mautic.org/t/how-to-implement-cronjobs/16896 "2020-11-08T17:30:48Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 My Database type and version is: 5.7 Your problem I’d like to know how and which cronjobs to implement? I installed Mautic on-premise on an Debian 10 … --- ## [Mautic user tracking going crazy](https://forum.mautic.org/t/mautic-user-tracking-going-crazy/16907)
**Author:** [@beluga](https://forum.mautic.org/u/beluga)\ **Replies:** 1\ **Last updated:** [November 6, 2020, 7:36pm UTC](https://forum.mautic.org/t/mautic-user-tracking-going-crazy/16907 "2020-11-06T19:36:31Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.18 My install of Mautic is going crazy with the way its tracking users. It seems as though multiple people are getting tracked as the same user, resulti… --- ## [Assign events to existing contacts from mtc.js](https://forum.mautic.org/t/assign-events-to-existing-contacts-from-mtc-js/16882)
**Author:** [@programwar](https://forum.mautic.org/u/programwar)\ **Replies:** 2\ **Last updated:** [November 6, 2020, 3:20pm UTC](https://forum.mautic.org/t/assign-events-to-existing-contacts-from-mtc-js/16882 "2020-11-06T15:20:43Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.20-1 My Database type and version is: mysql Ver 15.1 Distrib 10.5.4-MariaDB Your problem My problem is: I try assign and event to an existing contact,… --- ## [Not able to send campaign through mautic](https://forum.mautic.org/t/not-able-to-send-campaign-through-mautic/16891)
**Author:** [@adadad](https://forum.mautic.org/u/adadad)\ **Replies:** 3\ **Last updated:** [November 6, 2020, 12:39pm UTC](https://forum.mautic.org/t/not-able-to-send-campaign-through-mautic/16891 "2020-11-06T12:39:50Z")
Your problem My problem is: I am able to send test mail but while scheduling the campaign mails are not going out These errors are showing in the log: Steps I have tried to fix the problem: /opt/rh/rh-php72/root/usr… --- ## [Anyone tried installing Mautic on a Raspberry Pi yet?](https://forum.mautic.org/t/anyone-tried-installing-mautic-on-a-raspberry-pi-yet/6653)
**Author:** [@trevorwood](https://forum.mautic.org/u/trevorwood)\ **Replies:** 6\ **Last updated:** [November 6, 2020, 12:35pm UTC](https://forum.mautic.org/t/anyone-tried-installing-mautic-on-a-raspberry-pi-yet/6653 "2020-11-06T12:35:16Z")
Title says it all really anyone tried and succeeded (or failed)? Any gotchas? --- ## [AWS EC2 instance recommendations](https://forum.mautic.org/t/aws-ec2-instance-recommendations/16890)
**Author:** [@daveusername](https://forum.mautic.org/u/daveusername)\ **Replies:** 0\ **Last updated:** [November 6, 2020, 1:56am UTC](https://forum.mautic.org/t/aws-ec2-instance-recommendations/16890 "2020-11-06T01:56:06Z")
Hi all, I’m looking for a recommendation on the AWS EC2 instance I should use for Mautic. I plan to use the Bitnami Mautic install, and tweak configuration from there. I’ll be using AWS SES for email. I anticipate sen… --- ## [No plugins show up after clicking "Install/Upgrade Plugins"](https://forum.mautic.org/t/no-plugins-show-up-after-clicking-install-upgrade-plugins/16866)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 5\ **Last updated:** [November 5, 2020, 1:42pm UTC](https://forum.mautic.org/t/no-plugins-show-up-after-clicking-install-upgrade-plugins/16866 "2020-11-05T13:42:08Z")
Your software My Mautic version is: 3.1.2 Your problem When i go to “Gear icon” -\> Plugins and click on “Install/Upgrade Plugins” nothing happens. As from the documentation i expected that other plugins will show up n… --- ## [SendGrid API](https://forum.mautic.org/t/sendgrid-api/16860)
**Author:** [@john67](https://forum.mautic.org/u/john67)\ **Replies:** 0\ **Last updated:** [November 4, 2020, 6:36pm UTC](https://forum.mautic.org/t/sendgrid-api/16860 "2020-11-04T18:36:44Z")
Your software My Mautic version is: v2.16.3 My PHP version is: 7.2.24-0ubuntu0.18.04.6 My Database type and version is: mysqlnd 5.0.12-dev - 20150407 Your problem My problem is: I see this error from on my vps serv… --- ## [Form fields are rendered strangely](https://forum.mautic.org/t/form-fields-are-rendered-strangely/16859)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [November 4, 2020, 6:30pm UTC](https://forum.mautic.org/t/form-fields-are-rendered-strangely/16859 "2020-11-04T18:30:36Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3 My Database type and version is: MySQL 5.7 Your problem I created a form having 6 fields and put that onto a landing page. In the resulting page, the … --- ## [Messages are being scheduled but not sent](https://forum.mautic.org/t/messages-are-being-scheduled-but-not-sent/16853)
**Author:** [@john67](https://forum.mautic.org/u/john67)\ **Replies:** 4\ **Last updated:** [November 4, 2020, 6:30pm UTC](https://forum.mautic.org/t/messages-are-being-scheduled-but-not-sent/16853 "2020-11-04T18:30:22Z")
Happy Wednesday everyone, I have a problem. I created a campaign which send emails every 3 days however when look at the SendGrid report I can see only the first and second messages are being sent. For example I look a… --- ## [Sending Failed- AWS API SES( Using Queue and not "Send Immediately" ) in Mautic 3.1](https://forum.mautic.org/t/sending-failed-aws-api-ses-using-queue-and-not-send-immediately-in-mautic-3-1/16056)
**Author:** [@balakrishnan](https://forum.mautic.org/u/balakrishnan)\ **Replies:** 2\ **Last updated:** [November 4, 2020, 5:39am UTC](https://forum.mautic.org/t/sending-failed-aws-api-ses-using-queue-and-not-send-immediately-in-mautic-3-1/16056 "2020-11-04T05:39:49Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem My problem is: I tried to send an email using AWS SES API with Queue option and got below error: These errors are showing in the log: I… --- ## [Error Table 'mautic.notifications' doesn't exist in engine (1932)](https://forum.mautic.org/t/error-table-mautic-notifications-doesnt-exist-in-engine-1932/16311)
**Author:** [@fianbiasa](https://forum.mautic.org/u/fianbiasa)\ **Replies:** 1\ **Last updated:** [November 3, 2020, 10:40am UTC](https://forum.mautic.org/t/error-table-mautic-notifications-doesnt-exist-in-engine-1932/16311 "2020-11-03T10:40:40Z")
Your software My Mautic version is: 2.15.2.dev My PHP version is: 7.2 Your problem My problem is: i get this error message while execute sql dump… mysqldump: Couldn’t execute 'show create table notifications': Tabl… --- ## [Issues with Colour](https://forum.mautic.org/t/issues-with-colour/15668)
**Author:** [@tomr](https://forum.mautic.org/u/tomr)\ **Replies:** 5\ **Last updated:** [November 2, 2020, 9:25pm UTC](https://forum.mautic.org/t/issues-with-colour/15668 "2020-11-02T21:25:44Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2.33 Your problem My problem is: Email/Landing Page Button and Text Colour picker is not applying These errors are showing in the log: N/A. Steps I hav… [Previous page](https://forum.mautic.org/c/support/8.md?page=150) [Next page](https://forum.mautic.org/c/support/8.md?page=152)