# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=152 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 153 --- ## [sendToContact via Mautic API returns 500 error](https://forum.mautic.org/t/sendtocontact-via-mautic-api-returns-500-error/16771)
**Author:** [@tmbosmov](https://forum.mautic.org/u/tmbosmov)\ **Replies:** 5\ **Last updated:** [November 2, 2020, 8:47am UTC](https://forum.mautic.org/t/sendtocontact-via-mautic-api-returns-500-error/16771 "2020-11-02T08:47:02Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3.21 My Database type and version is: 10.2.33-MariaDB-log - MariaDB Server Your problem My problem is: Sending an email to contact via mautic api $ema… --- ## [Running console doctrine:schema:update --force brings up errors](https://forum.mautic.org/t/running-console-doctrineupdate-force-brings-up-errors/15873)
**Author:** [@simonjparker](https://forum.mautic.org/u/simonjparker)\ **Replies:** 3\ **Last updated:** [November 1, 2020, 6:00pm UTC](https://forum.mautic.org/t/running-console-doctrineupdate-force-brings-up-errors/15873 "2020-11-01T18:00:10Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3 Your problem My problem is: I’ve updated to 3.0, and then 3.1 using the method outlined here - https://mauteam.org/mautic/mautic-admins/mautic-update-how… --- ## [Campaigns don't execute like they should](https://forum.mautic.org/t/campaigns-dont-execute-like-they-should/16794)
**Author:** [@codes9](https://forum.mautic.org/u/codes9)\ **Replies:** 7\ **Last updated:** [November 1, 2020, 4:58pm UTC](https://forum.mautic.org/t/campaigns-dont-execute-like-they-should/16794 "2020-11-01T16:58:33Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 My Database type and version is: Mariadb 15.1 Your problem I’ve had issues with email not going out through SES. And have switched to SMTP through ou… --- ## [One campaign running successfully another not running](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158)
**Author:** [@mahamcou](https://forum.mautic.org/u/mahamcou)\ **Replies:** 2\ **Last updated:** [November 1, 2020, 3:10pm UTC](https://forum.mautic.org/t/one-campaign-running-successfully-another-not-running/15158 "2020-11-01T15:10:26Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.2 Your problem My problem is: I have a campaign that has been running fine for three months. I designed a new campaign two days ago and it won’t fire! Wi… --- ## [Mautic shows text where it shouldn't be](https://forum.mautic.org/t/mautic-shows-text-where-it-shouldnt-be/15416)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:26am UTC](https://forum.mautic.org/t/mautic-shows-text-where-it-shouldnt-be/15416 "2020-11-01T01:26:02Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem My problem is: Array ( \[10036\] =\> POST \[44\] =\> \[10065\] =\> /home/master/m.everest-dom.com/vendor/joomla/http/src/Transport/cacert.pem… --- ## [Local / language errors ? 3.02 fresh install](https://forum.mautic.org/t/local-language-errors-3-02-fresh-install/15542)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:23am UTC](https://forum.mautic.org/t/local-language-errors-3-02-fresh-install/15542 "2020-11-01T01:23:21Z")
Your software My Mautic version is: 3.02 My PHP version is: 7.3.20 I’m seeing the following errors in my fresh installation of 3.02. Anyone know how to solve them? \[2020-08-06 07:27:53\] mautic.NOTICE: PHP Notice - Un… --- ## [Missing save button](https://forum.mautic.org/t/missing-save-button/15564)
**Author:** [@cchevez](https://forum.mautic.org/u/cchevez)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:21am UTC](https://forum.mautic.org/t/missing-save-button/15564 "2020-11-01T01:21:50Z")
Your software My Mautic version is:3.0.2 My PHP version is:7.3 Your problem My problem is: After I edit the email Temp, and I click save it re routes me to New Template Email or New Segment Email screen then I get t… --- ## [Target old leads](https://forum.mautic.org/t/target-old-leads/15626)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:20am UTC](https://forum.mautic.org/t/target-old-leads/15626 "2020-11-01T01:20:48Z")
It is possible to target all the “old” or “dead” leads. I want to target all the contacts that don’t buy after 2 months and send them a survey --- ## [Unable to edit some Contacts](https://forum.mautic.org/t/unable-to-edit-some-contacts/15777)
**Author:** [@patodorf](https://forum.mautic.org/u/patodorf)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:06am UTC](https://forum.mautic.org/t/unable-to-edit-some-contacts/15777 "2020-11-01T01:06:17Z")
Your software My Mautic version is: v3.0.2 My PHP version is: 7.2.33 My problem is: I’m having trouble with some contacts, I can’t edit them and also I can’t access the edit section. I don’t have that problem with a… --- ## [Forms results view and front-end form not showing](https://forum.mautic.org/t/forms-results-view-and-front-end-form-not-showing/15994)
**Author:** [@bs1](https://forum.mautic.org/u/bs1)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 1:03am UTC](https://forum.mautic.org/t/forms-results-view-and-front-end-form-not-showing/15994 "2020-11-01T01:03:18Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.3 Your problem My problem is: Mautic is running but Components-\>Forms-\> particular forms results view is not showing upon clicking on the link. Also, … --- ## [Do not contact option](https://forum.mautic.org/t/do-not-contact-option/16010)
**Author:** [@gulsen](https://forum.mautic.org/u/gulsen)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:58am UTC](https://forum.mautic.org/t/do-not-contact-option/16010 "2020-11-01T00:58:32Z")
Your software My Mautic version is: My PHP version is: 7.0.33 Your problem My problem is: How can i set up “do not contact” option for people who submit a specific form? Is there a way to do that in mautic? These er… --- ## [How to set this up?](https://forum.mautic.org/t/how-to-set-this-up/16272)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:33am UTC](https://forum.mautic.org/t/how-to-set-this-up/16272 "2020-11-01T00:33:40Z")
Mautic 3 My Mautic version is: 3 My PHP version is: 7.3 Your problem My problem is: WHat exactly should I do to separate sign up users from several of my websites. I will have few mautic signup forms on several sites… --- ## [Does mautic handle follow up sequences automatically?](https://forum.mautic.org/t/does-mautic-handle-follow-up-sequences-automatically/16296)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:31am UTC](https://forum.mautic.org/t/does-mautic-handle-follow-up-sequences-automatically/16296 "2020-11-01T00:31:33Z")
Your software My Mautic version is: 3.02 My PHP version is: 7.3 Can mautic handle sequences automatically? Say I have this scenario: Set daily send maximum – day one 10 – day two 25 – day three 75 – day four 10… --- ## [Setting up mautic on bluehost](https://forum.mautic.org/t/setting-up-mautic-on-bluehost/16291)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:27am UTC](https://forum.mautic.org/t/setting-up-mautic-on-bluehost/16291 "2020-11-01T00:27:37Z")
Your software My Mautic version is: 2.6 My PHP version is: 7.2 Your problem My problem is: Anybody using mautic on bluehost? I have problem setting up cron, can somebody just post the commands? I have mautic in pu… --- ## [Install Mautic on Virtualmin VPS - installer page not loading](https://forum.mautic.org/t/install-mautic-on-virtualmin-vps-installer-page-not-loading/16369)
**Author:** [@sj136](https://forum.mautic.org/u/sj136)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:23am UTC](https://forum.mautic.org/t/install-mautic-on-virtualmin-vps-installer-page-not-loading/16369 "2020-11-01T00:23:27Z")
I am trying to install Mautic 2.15.3 on a Ubuntu 18.04 VPS with Virtualmin installed and used to create my virtual SITE.com. I have MariaDB and apache and php 7.2 installed. The problem I seem to be having is a permissi… --- ## [Just updated to Apache 2.4.46. Memory usage keeps crashing mautic and can't upgrade](https://forum.mautic.org/t/just-updated-to-apache-2-4-46-memory-usage-keeps-crashing-mautic-and-cant-upgrade/16407)
**Author:** [@shanse2](https://forum.mautic.org/u/shanse2)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:21am UTC](https://forum.mautic.org/t/just-updated-to-apache-2-4-46-memory-usage-keeps-crashing-mautic-and-cant-upgrade/16407 "2020-11-01T00:21:20Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.22 Your problem My problem is: After upgrading to Apache 2.4.46, Mautic’s memory usage is through the roof. It’s been crashing all day. Also, I cannot… --- ## [Report: All Segments Assigned to an Email](https://forum.mautic.org/t/report-all-segments-assigned-to-an-email/16718)
**Author:** [@robinadmin](https://forum.mautic.org/u/robinadmin)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:15am UTC](https://forum.mautic.org/t/report-all-segments-assigned-to-an-email/16718 "2020-11-01T00:15:24Z")
Your software My Mautic version is: 2.16.2 My PHP version is:7.033 My Database type and version is: MySQL Your problem My problem is: I’m unable to see all the segments assigned to an email address. (I know how to s… --- ## [Right way to update Docker 2.16.3 to 3.x](https://forum.mautic.org/t/right-way-to-update-docker-2-16-3-to-3-x/16442)
**Author:** [@alkanov](https://forum.mautic.org/u/alkanov)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:05am UTC](https://forum.mautic.org/t/right-way-to-update-docker-2-16-3-to-3-x/16442 "2020-11-01T00:05:39Z")
What’s the current way to properly upgrade from 2.x to 3.x if you were using the official Docker composer:latest version? I am not sure if I should spin up a new mautic:v3 container and try to connect it to our current … --- ## [Port is lost when running Mautic behind proxy](https://forum.mautic.org/t/port-is-lost-when-running-mautic-behind-proxy/16350)
**Author:** [@tpapaj](https://forum.mautic.org/u/tpapaj)\ **Replies:** 1\ **Last updated:** [October 31, 2020, 10:48pm UTC](https://forum.mautic.org/t/port-is-lost-when-running-mautic-behind-proxy/16350 "2020-10-31T22:48:22Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.22 Your problem I have problems with getting weird results when Mautic is behind Nginx proxy. I have Mautic running on Docker with on Nginx, container … --- ## [Error 500 when creating Plain Text version and save](https://forum.mautic.org/t/error-500-when-creating-plain-text-version-and-save/16796)
**Author:** [@codes9](https://forum.mautic.org/u/codes9)\ **Replies:** 6\ **Last updated:** [October 31, 2020, 9:24pm UTC](https://forum.mautic.org/t/error-500-when-creating-plain-text-version-and-save/16796 "2020-10-31T21:24:26Z")
Your software My Mautic version is: PHP 7.1.33-21 My PHP version is: PHP 7.1.33-21 My Database type and version is: 2.15.3 Your problem I’ve duplicate a Marketing email in Mautic as a segment email. Updated the Inte… --- ## [500 Error adding/editing Users & Reports](https://forum.mautic.org/t/500-error-adding-editing-users-reports/16340)
**Author:** [@cyonkers](https://forum.mautic.org/u/cyonkers)\ **Replies:** 1\ **Last updated:** [October 31, 2020, 10:46pm UTC](https://forum.mautic.org/t/500-error-adding-editing-users-reports/16340 "2020-10-31T22:46:43Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: Out of the blue Mautic started giving a 500 internal server error whenever we try to either Add/Edit a User or Add/Edit n… --- ## ["We recommend upgrading by using the CLI" - where it is?](https://forum.mautic.org/t/we-recommend-upgrading-by-using-the-cli-where-it-is/15574)
**Author:** [@pputnik](https://forum.mautic.org/u/pputnik)\ **Replies:** 2\ **Last updated:** [October 31, 2020, 12:26pm UTC](https://forum.mautic.org/t/we-recommend-upgrading-by-using-the-cli-where-it-is/15574 "2020-10-31T12:26:25Z")
Mautic: 2.16.3 PHP: 7.3 My MariaDB version is 10.3.22-MariaDB-1ubuntu1 Updating/Installing Errors I am Updating Upgrading/installing via either Web / Command Line Your problem First I started upgrade via web and … --- ## [REST API contacts filter issue](https://forum.mautic.org/t/rest-api-contacts-filter-issue/16808)
**Author:** [@zinou](https://forum.mautic.org/u/zinou)\ **Replies:** 0\ **Last updated:** [October 30, 2020, 4:33pm UTC](https://forum.mautic.org/t/rest-api-contacts-filter-issue/16808 "2020-10-30T16:33:15Z")
Hello, I don’t find how filtering contacts using AND/OR operators. I use doctrine query parameter. I tested: andWhere(exprs). it didn’t worked. Like that: mauticAPI.get("/api/contacts?"+“where%5B0%5D%5Bcol%5D=”+“phon… --- ## [Full Permission required on elfinder](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [October 30, 2020, 1:43pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362 "2020-10-30T13:43:30Z")
Your software My PHP version is : 7.2 \*My MariaDB: 10.2 Your problem My problem is : When trying to access the file manager from a blank email template in the popup I get this error on elfinder Full authentication … --- ## [Issue with forms on landing page](https://forum.mautic.org/t/issue-with-forms-on-landing-page/16800)
**Author:** [@yourdigitalgroup](https://forum.mautic.org/u/yourdigitalgroup)\ **Replies:** 4\ **Last updated:** [October 30, 2020, 12:50pm UTC](https://forum.mautic.org/t/issue-with-forms-on-landing-page/16800 "2020-10-30T12:50:45Z")
Your software My Mautic version is: 3.1.2 My PHP version is: 7.3.23 My Database type and version is: MariaDB v10.3.17 | Your problem My problem is: when using the js automatic form placement on a landing page, the f… --- ## [Updating from 3 to 3.01 Error](https://forum.mautic.org/t/updating-from-3-to-3-01-error/15341)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 12:14pm UTC](https://forum.mautic.org/t/updating-from-3-to-3-01-error/15341 "2020-10-30T12:14:40Z")
The issue is if your Mautic base url is set (by default) to https://mautic.yourdomain.com/index.php and you try and upgrade to 3.01 it does not find the update.php file. The fix for this is setting your base url to root… --- ## [3.02 error .. undefined index](https://forum.mautic.org/t/3-02-error-undefined-index/15546)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 12:07pm UTC](https://forum.mautic.org/t/3-02-error-undefined-index/15546 "2020-10-30T12:07:02Z")
It seems my fresh 3.02 install gives me the following undefined error (truncated, since it’s so long): \[2020-08-06 12:06:27\] mautic.NOTICE: PHP Notice - Undefined index: name - in file /var/www/mc.lexgabrees.com/htdocs/… --- ## [Mautic Resets Max Sending Frequency](https://forum.mautic.org/t/mautic-resets-max-sending-frequency/12168)
**Author:** [@shunshifu](https://forum.mautic.org/u/shunshifu)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 12:01pm UTC](https://forum.mautic.org/t/mautic-resets-max-sending-frequency/12168 "2020-10-30T12:01:40Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0.33 Every so often mautic resets the max sending frequency in emails to 1. I reset it and check it for several days in a row and it remains at the numb… --- ## [Mechanics of email queueing/spooling/delivery](https://forum.mautic.org/t/mechanics-of-email-queueing-spooling-delivery/13017)
**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 11:55am UTC](https://forum.mautic.org/t/mechanics-of-email-queueing-spooling-delivery/13017 "2020-10-30T11:55:26Z")
Software version not relevant. I recently had an issue that made me question my understanding of how Mautic email delivery works, and as I can’t find any documentation that confirms or refutes my supposition, I thought … --- ## [Upgraded to 2.16, and now it won't work on any contact uploads](https://forum.mautic.org/t/upgraded-to-2-16-and-now-it-wont-work-on-any-contact-uploads/15312)
**Author:** [@bjkroege13](https://forum.mautic.org/u/bjkroege13)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 11:36am UTC](https://forum.mautic.org/t/upgraded-to-2-16-and-now-it-wont-work-on-any-contact-uploads/15312 "2020-10-30T11:36:20Z")
Your software My Mautic version is:2.16 My PHP version is:7.0 Your problem My problem is: Can’t load contacts These errors are showing in the log: \[2020-07-21 09:20:45\] mautic.CRITICAL: Uncaught PHP Exception Doct… [Previous page](https://forum.mautic.org/c/support/8.md?page=151) [Next page](https://forum.mautic.org/c/support/8.md?page=153)