# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=153 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 154 --- ## [Problem with alignment in Sparse email template when sending](https://forum.mautic.org/t/problem-with-alignment-in-sparse-email-template-when-sending/12709)
**Author:** [@dunric](https://forum.mautic.org/u/dunric)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 11:31am UTC](https://forum.mautic.org/t/problem-with-alignment-in-sparse-email-template-when-sending/12709 "2020-10-30T11:31:18Z")
--- ## [Issues to sending email after full disk problem](https://forum.mautic.org/t/issues-to-sending-email-after-full-disk-problem/13812)
**Author:** [@vibedigital](https://forum.mautic.org/u/vibedigital)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 11:27am UTC](https://forum.mautic.org/t/issues-to-sending-email-after-full-disk-problem/13812 "2020-10-30T11:27:14Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.1.33 Your problem My problem is: After a problem with full disk server mautic is sending only a few emails per minute (via sendgrid API). my spool fol… --- ## [Can't Install Mautic - Mautic Incompatible w/Latest PHP 7.4](https://forum.mautic.org/t/cant-install-mautic-mautic-incompatible-w-latest-php-7-4/16780)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 3\ **Last updated:** [October 29, 2020, 6:18pm UTC](https://forum.mautic.org/t/cant-install-mautic-mautic-incompatible-w-latest-php-7-4/16780 "2020-10-29T18:18:17Z")
Operating System: Linux Ubuntu 20.04 (LTS) x64 My PHP version is : 7.4 (cli) Using MariaDB Updating/Installing Errors I uninstalled Mautic and tried to re-install it, but it’s basically saying that the latest version… --- ## [Change SMTP Email Configuration Mautic 3.1.1 (Error 500)](https://forum.mautic.org/t/change-smtp-email-configuration-mautic-3-1-1-error-500/16711)
**Author:** [@ravinbhutani](https://forum.mautic.org/u/ravinbhutani)\ **Replies:** 3\ **Last updated:** [October 29, 2020, 5:21pm UTC](https://forum.mautic.org/t/change-smtp-email-configuration-mautic-3-1-1-error-500/16711 "2020-10-29T17:21:59Z")
I am trying to change SMTP In Configuration section. After a long Please wait, screen goes dead with 500 Error. Though it will show connection: success, but when I press save or apply, it will give error. I am able to m… --- ## [Constant Refreshing/Loading with No Action. Sometimes login doesn't work](https://forum.mautic.org/t/constant-refreshing-loading-with-no-action-sometimes-login-doesnt-work/16697)
**Author:** [@gauchoplugins](https://forum.mautic.org/u/gauchoplugins)\ **Replies:** 8\ **Last updated:** [October 29, 2020, 2:59am UTC](https://forum.mautic.org/t/constant-refreshing-loading-with-no-action-sometimes-login-doesnt-work/16697 "2020-10-29T02:59:40Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3 My Database type and version is: MariaDB version 10.2.34 Your problem My problem is: Login page doesn’t work 99% of the time. When it does work (on… --- ## [Mautic 2.0.1 stuck in infinite redirect](https://forum.mautic.org/t/mautic-2-0-1-stuck-in-infinite-redirect/4750)
**Author:** [@squeegy](https://forum.mautic.org/u/squeegy)\ **Replies:** 6\ **Last updated:** [October 29, 2020, 3:13am UTC](https://forum.mautic.org/t/mautic-2-0-1-stuck-in-infinite-redirect/4750 "2020-10-29T03:13:07Z")
I’m not even sure where to start explaining this bug, because it has a lot of moving parts. But I’ll give it a shot. Background information: We’re running mautic 2.0.1 in a Docker container on an Elastic Beanstal… --- ## [Mautic 3.0 Installation Error - Row size too large](https://forum.mautic.org/t/mautic-3-0-installation-error-row-size-too-large/14801)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 20\ **Last updated:** [October 29, 2020, 2:28am UTC](https://forum.mautic.org/t/mautic-3-0-installation-error-row-size-too-large/14801 "2020-10-29T02:28:56Z")
Your software My PHP version is : 7.3 My MySQL version is : 5.6.41-84.1 Updating/Installing Errors Upgrading/installing via: Web Cpanel These errors are showing in the installer : An error occurred while attempting… --- ## [Email send configuration for office 365](https://forum.mautic.org/t/email-send-configuration-for-office-365/16729)
**Author:** [@pankajchavan](https://forum.mautic.org/u/pankajchavan)\ **Replies:** 6\ **Last updated:** [October 25, 2020, 10:25pm UTC](https://forum.mautic.org/t/email-send-configuration-for-office-365/16729 "2020-10-25T22:25:01Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.2.33 Your problem My problem is: I can’t config office 365 email as sending email. its shows multiple errors Need help to fix it. --- ## [CF7 Mautic Submits to Wrong Form ID](https://forum.mautic.org/t/cf7-mautic-submits-to-wrong-form-id/16748)
**Author:** [@harjgravitai](https://forum.mautic.org/u/harjgravitai)\ **Replies:** 1\ **Last updated:** [October 26, 2020, 5:31pm UTC](https://forum.mautic.org/t/cf7-mautic-submits-to-wrong-form-id/16748 "2020-10-26T17:31:53Z")
I have been using CF7 Mautic to map my forms to wordpress and they work fine. I have tried adding a new form today with the Mautic ID 17, when I try to submit the form on the page the results go to a previous form I have… --- ## [Mautic Forms](https://forum.mautic.org/t/mautic-forms/16742)
**Author:** [@vid](https://forum.mautic.org/u/vid)\ **Replies:** 1\ **Last updated:** [October 26, 2020, 11:06am UTC](https://forum.mautic.org/t/mautic-forms/16742 "2020-10-26T11:06:39Z")
Since I am new to Mautic , please help me out here. How to publish forms I created in mautic in a social media post. How do I share the form in my company’s official page? Is it necessary to create a landing page to ea… --- ## [Only part of my email list was import now its says manuel how do I start it again](https://forum.mautic.org/t/only-part-of-my-email-list-was-import-now-its-says-manuel-how-do-i-start-it-again/16727)
**Author:** [@pcs](https://forum.mautic.org/u/pcs)\ **Replies:** 9\ **Last updated:** [October 26, 2020, 9:24am UTC](https://forum.mautic.org/t/only-part-of-my-email-list-was-import-now-its-says-manuel-how-do-i-start-it-again/16727 "2020-10-26T09:24:35Z")
only part of my email list was import now its says manuel how do I start it again. I have search google and the forum I don’t see an resolves. Thanks ron --- ## [mautic.ERROR: CAMPAIGN:](https://forum.mautic.org/t/mautic-error-campaign/16674)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 3\ **Last updated:** [October 25, 2020, 5:11pm UTC](https://forum.mautic.org/t/mautic-error-campaign/16674 "2020-10-25T17:11:48Z")
Your software My Mautic version is: v3.1.1 My PHP version is: 7.3.23 Your problem My problem is: When attempting to go to https://domain.io/s/config/edit nothing happens. Checking the log I am seeing this. These er… --- ## [AWS Issue with Aurora Serverless](https://forum.mautic.org/t/aws-issue-with-aurora-serverless/16733)
**Author:** [@131events](https://forum.mautic.org/u/131events)\ **Replies:** 0\ **Last updated:** [October 25, 2020, 2:25am UTC](https://forum.mautic.org/t/aws-issue-with-aurora-serverless/16733 "2020-10-25T02:25:42Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.2 My Database type and version is: MySQL 5.7.31 (local) MySQL 5.6.10 (AWS Aurora Serverless) Your problem Mautic install with 65,000 contacts. We’ve been … --- ## [Connecting Landing page with website](https://forum.mautic.org/t/connecting-landing-page-with-website/16704)
**Author:** [@vid](https://forum.mautic.org/u/vid)\ **Replies:** 1\ **Last updated:** [October 24, 2020, 5:14pm UTC](https://forum.mautic.org/t/connecting-landing-page-with-website/16704 "2020-10-24T17:14:37Z")
How can I link my landpage in Mautic with my wordpress website --- ## [Focus email popup does not dissapear](https://forum.mautic.org/t/focus-email-popup-does-not-dissapear/16672)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 5\ **Last updated:** [October 22, 2020, 3:28pm UTC](https://forum.mautic.org/t/focus-email-popup-does-not-dissapear/16672 "2020-10-22T15:28:12Z")
2.1.6 mautic when user fills out the form and press send the notice appear about submission being succesful and then form empties and reapear again, it does not dissapear, in fact I have to press X to close it… --- ## [Can I send recurring daily emails to some segment?](https://forum.mautic.org/t/can-i-send-recurring-daily-emails-to-some-segment/16683)
**Author:** [@ldev](https://forum.mautic.org/u/ldev)\ **Replies:** 5\ **Last updated:** [October 22, 2020, 1:19pm UTC](https://forum.mautic.org/t/can-i-send-recurring-daily-emails-to-some-segment/16683 "2020-10-22T13:19:09Z")
Your software My Mautic version is: Mautic 3.0.2 My PHP version is: PHP 7.3.20 Your problem I have a question if this is possible. We use marketing cloud currently to send daily emails to a large list of users. … --- ## [Problem with Email Read](https://forum.mautic.org/t/problem-with-email-read/9945)
**Author:** [@sfernandez](https://forum.mautic.org/u/sfernandez)\ **Replies:** 3\ **Last updated:** [October 22, 2020, 12:16pm UTC](https://forum.mautic.org/t/problem-with-email-read/9945 "2020-10-22T12:16:23Z")
Hi, I’m new to this awesome tool and trying to get to know all its features! I started running an email campaign and noticed that, although I get “read count”, Mautic does not tell me which contacts actually read th… --- ## [IN export list of contacts I see my IP](https://forum.mautic.org/t/in-export-list-of-contacts-i-see-my-ip/16670)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [October 21, 2020, 6:21pm UTC](https://forum.mautic.org/t/in-export-list-of-contacts-i-see-my-ip/16670 "2020-10-21T18:21:00Z")
I think my mautic does not track ips…it showed same IP for all contacts that submitted date on my website. WHat could be wrong? here is screenshot of ip database… --- ## [unsubscribe link on mautic](https://forum.mautic.org/t/unsubscribe-link-on-mautic/10105)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 15\ **Last updated:** [October 21, 2020, 3:40pm UTC](https://forum.mautic.org/t/unsubscribe-link-on-mautic/10105 "2020-10-21T15:40:05Z")
I added {unsubscribe\_text} | {webview\_text} at the email bottom and now there’s a unsubscribe link but when I click on it I got an empty page: Record not found. perhaps I should change something on email preferences: U… --- ## [Syncing contacts with Segment](https://forum.mautic.org/t/syncing-contacts-with-segment/16665)
**Author:** [@vid](https://forum.mautic.org/u/vid)\ **Replies:** 1\ **Last updated:** [October 21, 2020, 11:59am UTC](https://forum.mautic.org/t/syncing-contacts-with-segment/16665 "2020-10-21T11:59:02Z")
I created segments for contacts based on different criteria like country and stage etc. But when I create contacts they don’t get automatically added to the segments. How do I get the contacts added to segments ? --- ## [Campaign not running](https://forum.mautic.org/t/campaign-not-running/16659)
**Author:** [@marcink](https://forum.mautic.org/u/marcink)\ **Replies:** 2\ **Last updated:** [October 20, 2020, 8:07pm UTC](https://forum.mautic.org/t/campaign-not-running/16659 "2020-10-20T20:07:56Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 Your problem My problem is: I’ve created a campaign that after submitting a form checks if page was visited (limit to pages set and url set to giacom… --- ## [Campaign Email Not Sending :: Custom Email Getting 500 Internal Server Error](https://forum.mautic.org/t/campaign-email-not-sending-custom-email-getting-500-internal-server-error/3313)
**Author:** [@DavidNJohnson](https://forum.mautic.org/u/DavidNJohnson)\ **Replies:** 23\ **Last updated:** [October 20, 2020, 3:23pm UTC](https://forum.mautic.org/t/campaign-email-not-sending-custom-email-getting-500-internal-server-error/3313 "2020-10-20T15:23:52Z")
I’m using version 1.2.3, set to automatically send emails. I’m using Mandrill and when I click the test button in config it says successful. Also, I get the test email. I have a simple campaign set so that when a lead is… --- ## [Campaing id for more then one ID ("--campaign-id=1")](https://forum.mautic.org/t/campaing-id-for-more-then-one-id-campaign-id-1/16651)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 2\ **Last updated:** [October 20, 2020, 11:57am UTC](https://forum.mautic.org/t/campaing-id-for-more-then-one-id-campaign-id-1/16651 "2020-10-20T11:57:44Z")
Your software My Mautic version is: 3.0.1 Your problem I need to create a cronjob to run 2 campaigns rebuild/trigger ever minute. I did it using “–campaign-id=1”, it works, but, how May I add 2 campaings ID on the c… --- ## [Error 500 sending email](https://forum.mautic.org/t/error-500-sending-email/16644)
**Author:** [@izojunior](https://forum.mautic.org/u/izojunior)\ **Replies:** 8\ **Last updated:** [October 20, 2020, 11:57am UTC](https://forum.mautic.org/t/error-500-sending-email/16644 "2020-10-20T11:57:13Z")
Software My Mautic version is: 3.1.1 My PHP version is: 7.3.23 Problem I will configure SMTP correctly. I performed the connection test successfully, but when sending the test email, Mautic presented error 500. What … --- ## [Social follow configuration - only one needed](https://forum.mautic.org/t/social-follow-configuration-only-one-needed/16642)
**Author:** [@marcink](https://forum.mautic.org/u/marcink)\ **Replies:** 2\ **Last updated:** [October 20, 2020, 11:28am UTC](https://forum.mautic.org/t/social-follow-configuration-only-one-needed/16642 "2020-10-20T11:28:58Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2.24 Your problem My problem is: I’ve inserted a follow social on Landing Page but, want only to have there Facebook without G+ and Twitter. I’ve delet… --- ## [Multiple reminder emails](https://forum.mautic.org/t/multiple-reminder-emails/16640)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 9\ **Last updated:** [October 20, 2020, 10:55am UTC](https://forum.mautic.org/t/multiple-reminder-emails/16640 "2020-10-20T10:55:23Z")
I’m having a problem with sending reminder emails. I can’t find the solution here on the forum. My problem: After a form is submitted the contact receives a confirmation email. When they open the confirmation email they… --- ## [Creating contacts with custom fields](https://forum.mautic.org/t/creating-contacts-with-custom-fields/16652)
**Author:** [@vid](https://forum.mautic.org/u/vid)\ **Replies:** 1\ **Last updated:** [October 20, 2020, 6:58am UTC](https://forum.mautic.org/t/creating-contacts-with-custom-fields/16652 "2020-10-20T06:58:36Z")
I am new to mautic and I am trying to add the field ‘Industry’ into contacts. In custom fields I can see ‘industry’ under the group ‘proffesional’ but in the contacts page I have only ‘core’ and ‘social’ group. How to ad… --- ## [I get error when upgrading to 3 version](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 4\ **Last updated:** [October 20, 2020, 2:35am UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278 "2020-10-20T02:35:13Z")
Your software My PHP version is :7.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 5. 6 on shared hosting Updating/Installing Errors I am (delete as applicable): Installing / Updating Up… --- ## [Landing pages throwing 500 error after upgrade to 3.0.2 from 2.16](https://forum.mautic.org/t/landing-pages-throwing-500-error-after-upgrade-to-3-0-2-from-2-16/15421)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 8\ **Last updated:** [October 19, 2020, 9:48pm UTC](https://forum.mautic.org/t/landing-pages-throwing-500-error-after-upgrade-to-3-0-2-from-2-16/15421 "2020-10-19T21:48:44Z")
My Mautic version is: 3.0.2 My PHP version is: 7.2.30 After upgrading to Mautic 3.0.2, my landing pages are now throwing a 500 error. I can edit them fine, just can’t view or preview them. These errors are showing i… --- ## [Will existing get new campaign email](https://forum.mautic.org/t/will-existing-get-new-campaign-email/16620)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [October 18, 2020, 5:01pm UTC](https://forum.mautic.org/t/will-existing-get-new-campaign-email/16620 "2020-10-18T17:01:53Z")
I wonder if the existing contacts in campaign will receive new campaign emails if you add them to campaign even though you add new emails after lets say 1 month of their suscription? [Previous page](https://forum.mautic.org/c/support/8.md?page=152) [Next page](https://forum.mautic.org/c/support/8.md?page=154)