# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=154 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 155 --- ## [Request time out error only for a specific user](https://forum.mautic.org/t/request-time-out-error-only-for-a-specific-user/16618)
**Author:** [@gbenhorin1](https://forum.mautic.org/u/gbenhorin1)\ **Replies:** 1\ **Last updated:** [October 18, 2020, 1:33pm UTC](https://forum.mautic.org/t/request-time-out-error-only-for-a-specific-user/16618 "2020-10-18T13:33:27Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: When i log in with a specific user to Mautic, I immediately get a ‘request timeout error’ on the page However when I login… --- ## [All emails landing in spam and promotion despite correct DKIM, SPF and DMARC records and mature 14 years old email account](https://forum.mautic.org/t/all-emails-landing-in-spam-and-promotion-despite-correct-dkim-spf-and-dmarc-records-and-mature-14-years-old-email-account/16609)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 7\ **Last updated:** [October 18, 2020, 10:40am UTC](https://forum.mautic.org/t/all-emails-landing-in-spam-and-promotion-despite-correct-dkim-spf-and-dmarc-records-and-mature-14-years-old-email-account/16609 "2020-10-18T10:40:15Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.23 Your problem Right now I can’t send any emails, because they land in spam and promotions folder. I’ve tried to send the exact same emails directly from… --- ## [Organizing subscribers via segments](https://forum.mautic.org/t/organizing-subscribers-via-segments/16610)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 8\ **Last updated:** [October 17, 2020, 12:40pm UTC](https://forum.mautic.org/t/organizing-subscribers-via-segments/16610 "2020-10-17T12:40:45Z")
I use segment for each of my website…but under user you cant sort the users or display users from only specific segment…why is not there a column to show which segment do they belong? And how to export users only from s… --- ## [Cant login into mautic anymore](https://forum.mautic.org/t/cant-login-into-mautic-anymore/16574)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 8\ **Last updated:** [October 17, 2020, 5:55am UTC](https://forum.mautic.org/t/cant-login-into-mautic-anymore/16574 "2020-10-17T05:55:33Z")
Your software My Mautic version is: 2.16 I tried to login today but I cant anymore. ALso my forms do not work, not mautic forms but other forms on my websites. What could go wrong I get error when I try to reset the… --- ## [Upgrade to 2.16.3 said its ok but not working](https://forum.mautic.org/t/upgrade-to-2-16-3-said-its-ok-but-not-working/16600)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 4\ **Last updated:** [October 16, 2020, 6:19pm UTC](https://forum.mautic.org/t/upgrade-to-2-16-3-said-its-ok-but-not-working/16600 "2020-10-16T18:19:28Z")
Your software My Mautic version is:2.16.3 My PHP version is:7.2 Your problem My problem is: Just upgraded using CLI from 2.16.0 to 2.16.3 and Mautic stopped working - I am getting this in the log file These errors … --- ## [Way to collect messages from users?](https://forum.mautic.org/t/way-to-collect-messages-from-users/16593)
**Author:** [@sebli99](https://forum.mautic.org/u/sebli99)\ **Replies:** 1\ **Last updated:** [October 16, 2020, 11:48am UTC](https://forum.mautic.org/t/way-to-collect-messages-from-users/16593 "2020-10-16T11:48:16Z")
Your software My Mautic version is: 3.1.1 Your problem My problem is: I try to implement a custom contact form on my website and add the given info about the user to Mautic. This part is working quite well with the … --- ## [Social media monitoring - Facebook and Linkedin](https://forum.mautic.org/t/social-media-monitoring-facebook-and-linkedin/16589)
**Author:** [@vid](https://forum.mautic.org/u/vid)\ **Replies:** 1\ **Last updated:** [October 16, 2020, 8:57am UTC](https://forum.mautic.org/t/social-media-monitoring-facebook-and-linkedin/16589 "2020-10-16T08:57:33Z")
Is it possible in mautic do Facebook and Linkedin monitoring, How to do that? --- ## [Can't Install Mautic 3.1.1 - Can't get past the first step](https://forum.mautic.org/t/cant-install-mautic-3-1-1-cant-get-past-the-first-step/16570)
**Author:** [@operations\_dsc](https://forum.mautic.org/u/operations_dsc)\ **Replies:** 7\ **Last updated:** [October 15, 2020, 3:26am UTC](https://forum.mautic.org/t/cant-install-mautic-3-1-1-cant-get-past-the-first-step/16570 "2020-10-15T03:26:04Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3 Through a folder in my wordpress installation. Your problem My problem is: I can’t get past the first step in installing this software. I am installi… --- ## [Using Mautic With Zimbra - Installing on VPS](https://forum.mautic.org/t/using-mautic-with-zimbra-installing-on-vps/16564)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 10:48pm UTC](https://forum.mautic.org/t/using-mautic-with-zimbra-installing-on-vps/16564 "2020-10-14T22:48:41Z")
According to multiple sources that I’ve seen as far as ‘email deliverability’ goes, most have said that having a business or domain email account to send and receive (especially when sending) emails from, is very importa… --- ## [Exporting and importing settings from one Mautic Install to another?](https://forum.mautic.org/t/exporting-and-importing-settings-from-one-mautic-install-to-another/16554)
**Author:** [@concise.ac](https://forum.mautic.org/u/concise.ac)\ **Replies:** 3\ **Last updated:** [October 14, 2020, 2:13pm UTC](https://forum.mautic.org/t/exporting-and-importing-settings-from-one-mautic-install-to-another/16554 "2020-10-14T14:13:43Z")
I’m assuming that I can export all settings (contacts, tags, etc) from one install to another (as long as the versions of Mautic are the same?) Thanks! --- ## [Bulk creating unique links for mailouts](https://forum.mautic.org/t/bulk-creating-unique-links-for-mailouts/16542)
**Author:** [@greg.harvey](https://forum.mautic.org/u/greg.harvey)\ **Replies:** 5\ **Last updated:** [October 14, 2020, 1:43pm UTC](https://forum.mautic.org/t/bulk-creating-unique-links-for-mailouts/16542 "2020-10-14T13:43:56Z")
Using Mautic 2.x This is more a question than a problem - if you make links in emails you’re sending using the right tokens you get a proper, trackable Mautic link and, if somebody clicks it, records their activity prop… --- ## [How to enable Mapping menus in Dynamic CRM plugin integration?](https://forum.mautic.org/t/how-to-enable-mapping-menus-in-dynamic-crm-plugin-integration/16556)
**Author:** [@gayathri612](https://forum.mautic.org/u/gayathri612)\ **Replies:** 0\ **Last updated:** [October 14, 2020, 7:58am UTC](https://forum.mautic.org/t/how-to-enable-mapping-menus-in-dynamic-crm-plugin-integration/16556 "2020-10-14T07:58:32Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 5.6 Your problem My problem is: Dynamic CRM plugin after authorization doesnt populate the Contact & Company mapping tabs. These errors are showing in th… --- ## [I think Mautic may be flooding my hosting server with hundreds of files. What could it be?](https://forum.mautic.org/t/i-think-mautic-may-be-flooding-my-hosting-server-with-hundreds-of-files-what-could-it-be/16553)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 3\ **Last updated:** [October 14, 2020, 5:47am UTC](https://forum.mautic.org/t/i-think-mautic-may-be-flooding-my-hosting-server-with-hundreds-of-files-what-could-it-be/16553 "2020-10-14T05:47:42Z")
Good day everyone. I’ve recently set up Mautic to send out email notifications. No API’s are being used as of yet. I have a suspicion that Mautic may be flooding my web server with hundreds of files. If that was true, w… --- ## [Zapier connection setup](https://forum.mautic.org/t/zapier-connection-setup/16550)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 1\ **Last updated:** [October 13, 2020, 10:45pm UTC](https://forum.mautic.org/t/zapier-connection-setup/16550 "2020-10-13T22:45:26Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2.33 Your problem My problem is: When connecting to Zapier I get this error These errors are showing in the log: Steps I have tried to fix the prob… --- ## [How to limit quantity of messages sent per 24 hours period?](https://forum.mautic.org/t/how-to-limit-quantity-of-messages-sent-per-24-hours-period/16539)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 2\ **Last updated:** [October 13, 2020, 10:30am UTC](https://forum.mautic.org/t/how-to-limit-quantity-of-messages-sent-per-24-hours-period/16539 "2020-10-13T10:30:31Z")
Your software My Mautic version is:3.1.1 My PHP version is:73. Your problem This is my objective: Have a campaign created from a segment with 300 contacts in it Send 100 messages per day for a total sending time of… --- ## [Errors with cronjobs after fresh install](https://forum.mautic.org/t/errors-with-cronjobs-after-fresh-install/16529)
**Author:** [@christof](https://forum.mautic.org/u/christof)\ **Replies:** 7\ **Last updated:** [October 13, 2020, 9:55am UTC](https://forum.mautic.org/t/errors-with-cronjobs-after-fresh-install/16529 "2020-10-13T09:55:30Z")
Hi guys, thankful for any help: Your software Mautic 3.1.1 (newly installed it myself from mautic.org) MySQL 8.0.19 php 7.4.10 Your problem Cronjobs produce errors: Running cronjobs /\[redacted\]/php /home/www/maut… --- ## [Error when trying to go to step 2 on the installation proccess](https://forum.mautic.org/t/error-when-trying-to-go-to-step-2-on-the-installation-proccess/16435)
**Author:** [@paulbntz](https://forum.mautic.org/u/paulbntz)\ **Replies:** 6\ **Last updated:** [October 13, 2020, 9:31am UTC](https://forum.mautic.org/t/error-when-trying-to-go-to-step-2-on-the-installation-proccess/16435 "2020-10-13T09:31:18Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3 Your problem My problem is: When installing Mautic at step 1, after filling in all fields about Database host, name, port, username, etc I clic on nex… --- ## [Where is the cache folder on my Bitnami Google Cloud instance?](https://forum.mautic.org/t/where-is-the-cache-folder-on-my-bitnami-google-cloud-instance/16535)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 4\ **Last updated:** [October 13, 2020, 12:40am UTC](https://forum.mautic.org/t/where-is-the-cache-folder-on-my-bitnami-google-cloud-instance/16535 "2020-10-13T00:40:55Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.3 Your problem I can’t find any cache folder in my install, mautic docs say this: /app/cache But my install doesn’t have that directory… Bitnami says th… --- ## [Google Analytics UTM tags are ignored](https://forum.mautic.org/t/google-analytics-utm-tags-are-ignored/16523)
**Author:** [@ignatius](https://forum.mautic.org/u/ignatius)\ **Replies:** 0\ **Last updated:** [October 11, 2020, 8:21pm UTC](https://forum.mautic.org/t/google-analytics-utm-tags-are-ignored/16523 "2020-10-11T20:21:28Z")
Your software My Mautic version is:3.1 My PHP version is: 7.2.33 Your problem My problem is: I did everything like in this tutorial. But Mautic ignores everthing I enter in the 4 fields (source, medium, etc) under " … --- ## [How to configure cron to import form integration into specific segments?](https://forum.mautic.org/t/how-to-configure-cron-to-import-form-integration-into-specific-segments/16526)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 0\ **Last updated:** [October 12, 2020, 9:35am UTC](https://forum.mautic.org/t/how-to-configure-cron-to-import-form-integration-into-specific-segments/16526 "2020-10-12T09:35:39Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.3 I’m able to successfully import contacts from hubspot into mautic, however, I would like to import them into a specific segment or category, is this poss… --- ## [Mautic Ver 3.02 campaigns not sending email - Email not found or published](https://forum.mautic.org/t/mautic-ver-3-02-campaigns-not-sending-email-email-not-found-or-published/16520)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 3\ **Last updated:** [October 12, 2020, 8:19am UTC](https://forum.mautic.org/t/mautic-ver-3-02-campaigns-not-sending-email-email-not-found-or-published/16520 "2020-10-12T08:19:24Z")
Your software My Mautic version is: 3.02 My PHP version is:7.2.34 Your problem My problem is: Emails triggered by campaigns are not being set These errors are showing in the log: No errors showing Steps I have trie… --- ## [Does is matter if my Google cloud bitnami mautic instance is not https?](https://forum.mautic.org/t/does-is-matter-if-my-google-cloud-bitnami-mautic-instance-is-not-https/16515)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 5\ **Last updated:** [October 11, 2020, 4:59pm UTC](https://forum.mautic.org/t/does-is-matter-if-my-google-cloud-bitnami-mautic-instance-is-not-https/16515 "2020-10-11T16:59:10Z")
Your software My Mautic version is:3.1.1 My PHP version is:7.3 Your problem My mautic install is not https, actually, it’s not even a website, it’s just an IP address, so there will be no visitors. http://34.83.108.… --- ## [Google Cloud Platform & Mautic](https://forum.mautic.org/t/google-cloud-platform-mautic/3859)
**Author:** [@rodfernand](https://forum.mautic.org/u/rodfernand)\ **Replies:** 10\ **Last updated:** [October 11, 2020, 8:58am UTC](https://forum.mautic.org/t/google-cloud-platform-mautic/3859 "2020-10-11T08:58:10Z")
Hello, Does anyone have experience on using Mautic with Google Cloud platform? I’m not too familiar with command line and would like to make some changes to the cron job timings as well as the cron jobs themselves. … --- ## [Email content missing in the mail](https://forum.mautic.org/t/email-content-missing-in-the-mail/16513)
**Author:** [@ravinbhutani](https://forum.mautic.org/u/ravinbhutani)\ **Replies:** 1\ **Last updated:** [October 10, 2020, 7:56am UTC](https://forum.mautic.org/t/email-content-missing-in-the-mail/16513 "2020-10-10T07:56:43Z")
Hi, I have attempted to create this email almost 100 times using blank template. The preview is ok. But when I send example email, some or other content part is always missing. After reading this support message disa… --- ## [Amazon SES ban?](https://forum.mautic.org/t/amazon-ses-ban/16502)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 4\ **Last updated:** [October 10, 2020, 6:20am UTC](https://forum.mautic.org/t/amazon-ses-ban/16502 "2020-10-10T06:20:13Z")
What would happen if you have 20000 emails from legit companies and you use that list on amazon ses? Will they ban you? I want to move to amazon ses for sending and I need to know what is your experience with this? It is… --- ## [Mautic x Zoho: Mautic doesn't pull leads from Zoho](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980)
**Author:** [@Leon\_Oltmanns](https://forum.mautic.org/u/Leon_Oltmanns)\ **Replies:** 6\ **Last updated:** [October 9, 2020, 11:40am UTC](https://forum.mautic.org/t/mautic-x-zoho-mautic-doesnt-pull-leads-from-zoho/11980 "2020-10-09T11:40:12Z")
Hey there fellow Mauticians, I have encountered a humongous problem with the Mautic x Zoho integration via the Zoho-plugin. I can push Mautic contacts to the Zoho CRM with the “push the integration”, but Mautic does not… --- ## [FIXED - mautic.ERROR: CAMPAIGN: An exception occurred while executing ‘REPLACE INTO](https://forum.mautic.org/t/fixed-mautic-error-campaign-an-exception-occurred-while-executing-replace-into/15852)
**Author:** [@gary.harrison](https://forum.mautic.org/u/gary.harrison)\ **Replies:** 1\ **Last updated:** [October 8, 2020, 2:37pm UTC](https://forum.mautic.org/t/fixed-mautic-error-campaign-an-exception-occurred-while-executing-replace-into/15852 "2020-10-08T14:37:35Z")
FIXED I will leave this in case it helps others… The field generated\_sent\_date was missing from the email\_stats. Manually added it in mysql Had to change the mysql driver to “pdo\_mysql” in local.php Your software M… --- ## [Issue with Focus Items Builder Page - Web snapshot not showing or page loading](https://forum.mautic.org/t/issue-with-focus-items-builder-page-web-snapshot-not-showing-or-page-loading/14767)
**Author:** [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Replies:** 16\ **Last updated:** [October 8, 2020, 12:18pm UTC](https://forum.mautic.org/t/issue-with-focus-items-builder-page-web-snapshot-not-showing-or-page-loading/14767 "2020-10-08T12:18:44Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.2.26 Your problem My problem is: I’m looking for a fix or some feedback on the following. Issue with Focus Items setup in Builder Page - Web snapsh… --- ## [Where to get nice html code popups to use in mautic?](https://forum.mautic.org/t/where-to-get-nice-html-code-popups-to-use-in-mautic/16471)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [October 8, 2020, 8:22am UTC](https://forum.mautic.org/t/where-to-get-nice-html-code-popups-to-use-in-mautic/16471 "2020-10-08T08:22:45Z")
Anybody can share some links on where to get some html code to use for focus items? --- ## [Siteground hosting and mautic](https://forum.mautic.org/t/siteground-hosting-and-mautic/16490)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [October 8, 2020, 6:34am UTC](https://forum.mautic.org/t/siteground-hosting-and-mautic/16490 "2020-10-08T06:34:10Z")
I want to run away from horrid bluehost…I cant even install latest mautic 3 version because mysql is too low anybody have experience with siteground and how it unboxing etc…? I want to use siteground to send emails and … [Previous page](https://forum.mautic.org/c/support/8.md?page=153) [Next page](https://forum.mautic.org/c/support/8.md?page=155)