# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=155 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 156 --- ## [Mautic on siteground?](https://forum.mautic.org/t/mautic-on-siteground/3858)
**Author:** [@Marika](https://forum.mautic.org/u/Marika)\ **Replies:** 17\ **Last updated:** [October 8, 2020, 3:48am UTC](https://forum.mautic.org/t/mautic-on-siteground/3858 "2020-10-08T03:48:15Z")
Hi, I installed mautic on siteground hosting, for using it with amazon ses. Everything went ok, except that emails delivering doesn’t work. If in the email settings area I set amazon ses as other smtp, the mautic … --- ## [Focus Item & Landing Page Bug](https://forum.mautic.org/t/focus-item-landing-page-bug/16436)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 7\ **Last updated:** [October 7, 2020, 6:51pm UTC](https://forum.mautic.org/t/focus-item-landing-page-bug/16436 "2020-10-07T18:51:28Z")
Your software My Mautic version is: 3.1 & 2.16.3 My PHP version is: 7.2 Your problem My problem is: Trying to add focus items to a Mautic landing page I can only add {focus=1} in a landing page, any other form does… --- ## [Do focus items work? users complain](https://forum.mautic.org/t/do-focus-items-work-users-complain/16473)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 23\ **Last updated:** [October 7, 2020, 5:55pm UTC](https://forum.mautic.org/t/do-focus-items-work-users-complain/16473 "2020-10-07T17:55:49Z")
Your software My Mautic version is:2.6 My PHP version is:7.2 I created focus submit form which pops up after the user tries to leave the site, but it only worked the first time. Users tell me they tried to press submi… --- ## [Harmful js found in mautic emails?](https://forum.mautic.org/t/harmful-js-found-in-mautic-emails/16476)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 18\ **Last updated:** [October 7, 2020, 3:37pm UTC](https://forum.mautic.org/t/harmful-js-found-in-mautic-emails/16476 "2020-10-07T15:37:58Z")
Your software My Mautic version is:2.16 My PHP version is:7.3 Your problem My problem is: This is what email-tester found in my emails send from mautic campaign it reduced my spam rating for 3 point…which is a lot … --- ## [Https problem](https://forum.mautic.org/t/https-problem/8525)
**Author:** [@Hasse](https://forum.mautic.org/u/Hasse)\ **Replies:** 6\ **Last updated:** [October 7, 2020, 8:17am UTC](https://forum.mautic.org/t/https-problem/8525 "2020-10-07T08:17:26Z")
(Mautic v. 2.8.1) I’m using Channels -\> Focus items, to insert a form on a site. But when the form is submitted on the remote site the submit button keeps displaying “Please Wait” The problem is that the form actio… --- ## [Campaigns Emails not being sent out?](https://forum.mautic.org/t/campaigns-emails-not-being-sent-out/16427)
**Author:** [@cchevez](https://forum.mautic.org/u/cchevez)\ **Replies:** 8\ **Last updated:** [October 7, 2020, 6:02am UTC](https://forum.mautic.org/t/campaigns-emails-not-being-sent-out/16427 "2020-10-07T06:02:36Z")
Your software My Mautic version is: v3.0.2 My PHP version is: 7.2.33 Your problem My problem is: So I am able to send out test emails and I know that I can send out manual emails, but it seems that my Bulk emails and… --- ## [My email ends up in spam](https://forum.mautic.org/t/my-email-ends-up-in-spam/16393)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 23\ **Last updated:** [October 7, 2020, 5:54am UTC](https://forum.mautic.org/t/my-email-ends-up-in-spam/16393 "2020-10-07T05:54:20Z")
In most cases my email ends up in SPAM on gmail. ALmost all the time. It is just simple email. I mean google is so crazy, it puts good email into spam. What to do here? Any work around? I want to deliver it into inbox… --- ## [Mautic Cron Jobs Issue & NOT Able to Send Any Campaigns](https://forum.mautic.org/t/mautic-cron-jobs-issue-not-able-to-send-any-campaigns/16453)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 9\ **Last updated:** [October 7, 2020, 1:09am UTC](https://forum.mautic.org/t/mautic-cron-jobs-issue-not-able-to-send-any-campaigns/16453 "2020-10-07T01:09:16Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.4.10 Your problem I have installed Mautic on my Digital Ocean VPS within Linux Ubuntu. But I cannot get my cron jobs to run any campaign tests. Mautic w… --- ## [Report stats : Bounced and unsubscribed fails](https://forum.mautic.org/t/report-stats-bounced-and-unsubscribed-fails/15541)
**Author:** [@vicampuzano](https://forum.mautic.org/u/vicampuzano)\ **Replies:** 3\ **Last updated:** [October 6, 2020, 11:20pm UTC](https://forum.mautic.org/t/report-stats-bounced-and-unsubscribed-fails/15541 "2020-10-06T23:20:15Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0 Your problem In a Email data source based report, the value of unsubscribes and bounces is the same in all the emails. It seems is showing the total b… --- ## [How to handle bounces + with own mail server](https://forum.mautic.org/t/how-to-handle-bounces-with-own-mail-server/16438)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 6\ **Last updated:** [October 6, 2020, 12:46pm UTC](https://forum.mautic.org/t/how-to-handle-bounces-with-own-mail-server/16438 "2020-10-06T12:46:17Z")
Your software CentOS 8.2 mautic 3.1.1 php 7.3.22 mysql Ver 15.1 Distrib 10.3.17-MariaDB Your problem My email server is running on mail.mydomain.tld Mautic is running on mautic.mydomain.tld Mailboxes: johndoe… --- ## [Campaign Problems, Cron Jobs](https://forum.mautic.org/t/campaign-problems-cron-jobs/16071)
**Author:** [@Henry](https://forum.mautic.org/u/Henry)\ **Replies:** 7\ **Last updated:** [October 6, 2020, 11:09am UTC](https://forum.mautic.org/t/campaign-problems-cron-jobs/16071 "2020-10-06T11:09:13Z")
Your software Mautic 3.02 My PHP version is : 7.03 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MariaDB 10.3 Updating/Installing Errors Not I am (delete as applicable): Installing / Upda… --- ## [Why are Focus Items so Restrictive - is there a way around this](https://forum.mautic.org/t/why-are-focus-items-so-restrictive-is-there-a-way-around-this/16433)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [October 5, 2020, 3:03pm UTC](https://forum.mautic.org/t/why-are-focus-items-so-restrictive-is-there-a-way-around-this/16433 "2020-10-05T15:03:02Z")
Your software My Mautic version is: 2.16.3 + 3.1 My PHP version is: 7.2 Your problem My problem is: Creating Focus items seems super restrictive in the design you are able to show here. I tried to add an image “wh… --- ## [I get the error message 500 "Internal Server Error"](https://forum.mautic.org/t/i-get-the-error-message-500-internal-server-error/16413)
**Author:** [@hicham](https://forum.mautic.org/u/hicham)\ **Replies:** 2\ **Last updated:** [October 5, 2020, 11:37am UTC](https://forum.mautic.org/t/i-get-the-error-message-500-internal-server-error/16413 "2020-10-05T11:37:15Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.3.x Your problem My problem is: I get the error message 500 “Internal Server Error” These errors are showing in the log: \[2020-10-02 10:37:39\] mautic.… --- ## [Email clicks not tracked. Can someone point me to how debug it?](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150)
**Author:** [@assimerq](https://forum.mautic.org/u/assimerq)\ **Replies:** 2\ **Last updated:** [October 5, 2020, 10:21am UTC](https://forum.mautic.org/t/email-clicks-not-tracked-can-someone-point-me-to-how-debug-it/16150 "2020-10-05T10:21:39Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2.31 Your problem My problem is: email clicks are not tracked When I click in an email, it redirects correctly, but I don’t find ever a click. Email re… --- ## [Mautic DB Huge - Events & Import History - what can be deleted](https://forum.mautic.org/t/mautic-db-huge-events-import-history-what-can-be-deleted/16336)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [October 4, 2020, 5:56am UTC](https://forum.mautic.org/t/mautic-db-huge-events-import-history-what-can-be-deleted/16336 "2020-10-04T05:56:35Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.2 Your problem My problem is: I have noticed that my DB is getting huge (okay we have over 1M contacts) but part of the problem is there are hourly import… --- ## [Mautic form on website troubles- API needed?](https://forum.mautic.org/t/mautic-form-on-website-troubles-api-needed/16344)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 8\ **Last updated:** [October 3, 2020, 1:42pm UTC](https://forum.mautic.org/t/mautic-form-on-website-troubles-api-needed/16344 "2020-10-03T13:42:00Z")
VPS 1 - wordpress site CentOS 8.1 php 7.4 mysql Ver 15.1 Distrib 10.3.17-MariaDB VPS 2 - mautic CentOS 8.2 mautic 3.1.1 rc (from github) php 7.3.22 mysql Ver 15.1 Distrib 10.3.17-MariaDB \*Your problem How do … --- ## [Unable to resolve binding type, invalid or unsupported http request](https://forum.mautic.org/t/unable-to-resolve-binding-type-invalid-or-unsupported-http-request/16392)
**Author:** [@michael\_kunz](https://forum.mautic.org/u/michael_kunz)\ **Replies:** 4\ **Last updated:** [October 2, 2020, 4:38pm UTC](https://forum.mautic.org/t/unable-to-resolve-binding-type-invalid-or-unsupported-http-request/16392 "2020-10-02T16:38:33Z")
Your software My Mautic version is: v3.1.0 My PHP version is: 7.2.27 Ubuntu 16.04.6 LTS MySql Ver 8.0.18 Your problem My problem is: I am running Mautic on an AWS ec2 instance and it got really slow the last days. … --- ## [Prepopulate forms problem 3.0.1](https://forum.mautic.org/t/prepopulate-forms-problem-3-0-1/16385)
**Author:** [@herczegp](https://forum.mautic.org/u/herczegp)\ **Replies:** 0\ **Last updated:** [October 1, 2020, 1:31pm UTC](https://forum.mautic.org/t/prepopulate-forms-problem-3-0-1/16385 "2020-10-01T13:31:47Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.22 Your problem My problem is: Trying to create a landing page with an embedded form which is referenced in an email is goind to send out for contact … --- ## [Email campaign source confusion](https://forum.mautic.org/t/email-campaign-source-confusion/16381)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [October 1, 2020, 12:46pm UTC](https://forum.mautic.org/t/email-campaign-source-confusion/16381 "2020-10-01T12:46:27Z")
Your software My Mautic version is:2.6 My PHP version is:7.2 Your problem My problem is: in campaign builder you can select source as the signup form or the segment. So I chose email form and then connected that one… --- ## [How do I find my compute engine path and how to set up the cron for a Mautic instance?](https://forum.mautic.org/t/how-do-i-find-my-compute-engine-path-and-how-to-set-up-the-cron-for-a-mautic-instance/16355)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 10\ **Last updated:** [October 1, 2020, 11:18am UTC](https://forum.mautic.org/t/how-do-i-find-my-compute-engine-path-and-how-to-set-up-the-cron-for-a-mautic-instance/16355 "2020-10-01T11:18:57Z")
Your software My Mautic version is: 3.02 My PHP version is: 723 Your problem I want to set cron jobs for my Mautic install, but I don’t know what path to use … Mautic install is over here: http://35.233.141.211/s/l… --- ## [How to limit sending email](https://forum.mautic.org/t/how-to-limit-sending-email/4018)
**Author:** [@Arnaldo.gerner](https://forum.mautic.org/u/Arnaldo.gerner)\ **Replies:** 5\ **Last updated:** [October 1, 2020, 10:07am UTC](https://forum.mautic.org/t/how-to-limit-sending-email/4018 "2020-10-01T10:07:35Z")
I can send no more than 9 emails per minute (using PHP). Also, I cannot exceed 100 emails/hour. So I need do send 8 emails from 5 in 5 minutes, a total of 96 emails per hour. How can I configure Maultic with this ro… --- ## [Extra query parameter being added to links from emails, how do I prevent this?](https://forum.mautic.org/t/extra-query-parameter-being-added-to-links-from-emails-how-do-i-prevent-this/16375)
**Author:** [@thomastc](https://forum.mautic.org/u/thomastc)\ **Replies:** 1\ **Last updated:** [October 1, 2020, 8:25am UTC](https://forum.mautic.org/t/extra-query-parameter-being-added-to-links-from-emails-how-do-i-prevent-this/16375 "2020-10-01T08:25:02Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.24 Your problem We add a link to an email, for example https://twitter.com/someaccount When the email is sent, Mautic turns this into a tracking lin… --- ## [EMails not being sent out](https://forum.mautic.org/t/emails-not-being-sent-out/16368)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [October 1, 2020, 6:42am UTC](https://forum.mautic.org/t/emails-not-being-sent-out/16368 "2020-10-01T06:42:25Z")
Your software My Mautic version is:2.6 My PHP version is: 7.2 Your problem My problem is: EMails are not being sent out These errors are showing in the log: ?? If I send an email when I click on the contact, the em… --- ## [SwiftMailer Error: Cannot Send Message Without Sender Address](https://forum.mautic.org/t/swiftmailer-error-cannot-send-message-without-sender-address/14863)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 17\ **Last updated:** [October 1, 2020, 12:26am UTC](https://forum.mautic.org/t/swiftmailer-error-cannot-send-message-without-sender-address/14863 "2020-10-01T00:26:25Z")
Your software My Mautic version is:3.0 My PHP version is:7.3 Your problem My problem is: Executed cron: bin/console swiftmailer:spool:send -vvv and received this error These errors are showing in the log:Exception… --- ## [What's the best way to update 3.1.0 -\> 3.1.1](https://forum.mautic.org/t/whats-the-best-way-to-update-3-1-0-3-1-1/16229)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 7\ **Last updated:** [September 30, 2020, 10:17pm UTC](https://forum.mautic.org/t/whats-the-best-way-to-update-3-1-0-3-1-1/16229 "2020-09-30T22:17:24Z")
My 3.1.0 version is up and running and I just read the email 3.1.1-rc is available. Since I am all new to mautic, I was wandering what’s the best way to updaate to 3.1.1? Just deleting all folder and copy the 3.1.1 fold… --- ## [Upgrading and getting error](https://forum.mautic.org/t/upgrading-and-getting-error/16276)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 2\ **Last updated:** [September 30, 2020, 9:55pm UTC](https://forum.mautic.org/t/upgrading-and-getting-error/16276 "2020-09-30T21:55:58Z")
Your software My Mautic version is: 2.6? My PHP version is: 7.3 Your problem My problem is: I Wanted to upgrade to version 3 via backend upgrade and i got this error Your MySQL/MariaDB version is not supported. Yo… --- ## [Focus item toggle doesn't work](https://forum.mautic.org/t/focus-item-toggle-doesnt-work/16365)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 0\ **Last updated:** [September 30, 2020, 6:29pm UTC](https://forum.mautic.org/t/focus-item-toggle-doesnt-work/16365 "2020-09-30T18:29:03Z")
I have a focus item bar above my page which pushes the page down as intented, but when using the button to hide the focus item pulling the page up again doesn’t work, instead a white bar appears. Is there anyone who had… --- ## [Mautic Update 3.0.2 to 3.1.0 dependency problem](https://forum.mautic.org/t/mautic-update-3-0-2-to-3-1-0-dependency-problem/16351)
**Author:** [@nfakhour](https://forum.mautic.org/u/nfakhour)\ **Replies:** 8\ **Last updated:** [September 30, 2020, 1:08pm UTC](https://forum.mautic.org/t/mautic-update-3-0-2-to-3-1-0-dependency-problem/16351 "2020-09-30T13:08:08Z")
Hi everyone, Your software My PHP version is : 7.2.33 My MySQL version is (delete as applicable): MySQL version 5.7.12 Updating/Installing Errors I am (delete as applicable): Updating Upgrading via (delete as appli… --- ## [Mautic upgrade: undefined status](https://forum.mautic.org/t/mautic-upgrade-undefined-status/10068)
**Author:** [@davmancuso](https://forum.mautic.org/u/davmancuso)\ **Replies:** 19\ **Last updated:** [September 29, 2020, 4:21pm UTC](https://forum.mautic.org/t/mautic-upgrade-undefined-status/10068 "2020-09-29T16:21:39Z")
Howdy guys, I was trying to update my Mautic installation from the backend but I got stucjed in the Moving Package Contents step… I left it running all alone a whole night and it is still stuck there with the status of u… --- ## [Want to understand the structure of a value stored in table 'form\_fields'](https://forum.mautic.org/t/want-to-understand-the-structure-of-a-value-stored-in-table-form-fields/16318)
**Author:** [@joshua](https://forum.mautic.org/u/joshua)\ **Replies:** 2\ **Last updated:** [September 29, 2020, 1:01pm UTC](https://forum.mautic.org/t/want-to-understand-the-structure-of-a-value-stored-in-table-form-fields/16318 "2020-09-29T13:01:53Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3 Your problem My problem is: Want to understand the structure of value stored in table. Was looking into database and found this strange value for co… [Previous page](https://forum.mautic.org/c/support/8.md?page=154) [Next page](https://forum.mautic.org/c/support/8.md?page=156)