# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=156 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 157 --- ## [Plugin to get DB Data in JSON format](https://forum.mautic.org/t/plugin-to-get-db-data-in-json-format/16334)
**Author:** [@joshua](https://forum.mautic.org/u/joshua)\ **Replies:** 0\ **Last updated:** [September 29, 2020, 12:38pm UTC](https://forum.mautic.org/t/plugin-to-get-db-data-in-json-format/16334 "2020-09-29T12:38:14Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3 Your problem My problem is: Is there exist any Mautic plugin that would give data (from database) in JSON format? I am not interested in REST API whi… --- ## [Pre-populating forms via links from Mautic](https://forum.mautic.org/t/pre-populating-forms-via-links-from-mautic/16330)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 0\ **Last updated:** [September 29, 2020, 10:11am UTC](https://forum.mautic.org/t/pre-populating-forms-via-links-from-mautic/16330 "2020-09-29T10:11:56Z")
Mautic 3.1.0 Well, I know this has been discussed, but it’s not working for me. I’m wondering if I’m missing something or that this just shouldn’t work at all. I’m trying to pre-populate a form on Calendly through a lin… --- ## [Adding images to an email by selecting it from elfinder](https://forum.mautic.org/t/adding-images-to-an-email-by-selecting-it-from-elfinder/15698)
**Author:** [@MackAl1](https://forum.mautic.org/u/MackAl1)\ **Replies:** 5\ **Last updated:** [September 29, 2020, 10:23am UTC](https://forum.mautic.org/t/adding-images-to-an-email-by-selecting-it-from-elfinder/15698 "2020-09-29T10:23:03Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.3.20 Your problem My problem is: When editing an email in 3.0 + and trying to add an new or saved image into the mail, the new file manager does not save … --- ## [CoreEvents inherit VIEW\_INJECT\_CUSTOM\_CONTENT for creating a filter option in Campaigns](https://forum.mautic.org/t/coreevents-inherit-view-inject-custom-content-for-creating-a-filter-option-in-campaigns/16316)
**Author:** [@gayathri612](https://forum.mautic.org/u/gayathri612)\ **Replies:** 0\ **Last updated:** [September 28, 2020, 2:10pm UTC](https://forum.mautic.org/t/coreevents-inherit-view-inject-custom-content-for-creating-a-filter-option-in-campaigns/16316 "2020-09-28T14:10:30Z")
I need to create a filter in Campaigns page using mautic CoreEvent, VIEW\_INJECT\_CUSTOM\_CONTENT / VIEW\_INJECT\_CUSTOM\_BUTTONS. With that note, need to design a dropdown button. There is no available samples or plugins wh… --- ## [Landing Page Replacing Root Page](https://forum.mautic.org/t/landing-page-replacing-root-page/16287)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [September 29, 2020, 4:46am UTC](https://forum.mautic.org/t/landing-page-replacing-root-page/16287 "2020-09-29T04:46:31Z")
Your software My Mautic version is: 3.10 My PHP version is: 7.2 Your problem My problem is: Not really a problem, but rather a challenge (one I expect @joeyk might be able to solve). I would like to create a landin… --- ## [Forms not working](https://forum.mautic.org/t/forms-not-working/9056)
**Author:** [@Libring](https://forum.mautic.org/u/Libring)\ **Replies:** 13\ **Last updated:** [September 28, 2020, 7:11pm UTC](https://forum.mautic.org/t/forms-not-working/9056 "2020-09-28T19:11:48Z")
Hey all our Mautic forms have stopped working this morning. They were working fine last night and no changes were made. This morning we started getting the message “Uh oh! I think I broke it. If I do it again, please rep… --- ## [Can't Create Forms](https://forum.mautic.org/t/cant-create-forms/15661)
**Author:** [@savsoft](https://forum.mautic.org/u/savsoft)\ **Replies:** 4\ **Last updated:** [September 28, 2020, 7:09pm UTC](https://forum.mautic.org/t/cant-create-forms/15661 "2020-09-28T19:09:38Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.3.21 Your problem My problem is: I’m trying to create a form. Go to Components-\>Forms, and click the “+New” button. Nothing happens. You get the followin… --- ## [Leftover data - segment filter based on custom fields](https://forum.mautic.org/t/leftover-data-segment-filter-based-on-custom-fields/16302)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 28, 2020, 7:13am UTC](https://forum.mautic.org/t/leftover-data-segment-filter-based-on-custom-fields/16302 "2020-09-28T07:13:59Z")
Your software mautic 3.1.1-rc (from github) php 7.3.22 Your problem “Leftover” data is showing up in a segment. I have a custom field called “checks” (boolean field with default to NO). I have a segment with filter… --- ## [QUestion about mapping fields from form](https://forum.mautic.org/t/question-about-mapping-fields-from-form/16306)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [September 28, 2020, 7:00am UTC](https://forum.mautic.org/t/question-about-mapping-fields-from-form/16306 "2020-09-28T07:00:37Z")
Your software My Mautic version is: 2.6 My PHP version is: Your problem My problem is: I wonder how to map fields from the campaign form to the segment? I have name, email and one field that is dropdown selection … --- ## [Validation message in webform](https://forum.mautic.org/t/validation-message-in-webform/16303)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 28, 2020, 6:09am UTC](https://forum.mautic.org/t/validation-message-in-webform/16303 "2020-09-28T06:09:31Z")
CentOS 8.2 mautic 3.1.1-rc (from github) php 7.3.22 Your problem the validation error message of a webform is put in the url when hitting the submit button, so I will land on a 404 page. Is that supposed to work like… --- ## [Mautic new domain error 404](https://forum.mautic.org/t/mautic-new-domain-error-404/16283)
**Author:** [@livetech](https://forum.mautic.org/u/livetech)\ **Replies:** 13\ **Last updated:** [September 28, 2020, 5:53am UTC](https://forum.mautic.org/t/mautic-new-domain-error-404/16283 "2020-09-28T05:53:46Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.3 Your problem My problem is: after change domain Mautic return error 404 how is the right way to change domain, in database exist anyone domain URL to … --- ## [Textarea field escape issue with theme + advanced layout builder](https://forum.mautic.org/t/textarea-field-escape-issue-with-theme-advanced-layout-builder/16298)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 27, 2020, 10:19pm UTC](https://forum.mautic.org/t/textarea-field-escape-issue-with-theme-advanced-layout-builder/16298 "2020-09-27T22:19:20Z")
Your software mautic 3.1.1-rc php 7.3.22 Your problem as soon as I use a textarea field in a form, the whole thing get’s escaped in the website editor. Can someone give me a hint what to look for or how to fix this? … --- ## [How stop Spot Bot](https://forum.mautic.org/t/how-stop-spot-bot/9434)
**Author:** [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Replies:** 15\ **Last updated:** [September 27, 2020, 9:31pm UTC](https://forum.mautic.org/t/how-stop-spot-bot/9434 "2020-09-27T21:31:51Z")
How we can stop span bot… So many contacts are sync in mautic with alphanumeric name and fake emails. from some form, which i integrated in POPup of the website. Can any one have a better idea without using captc… --- ## [\[Help\] Mautic-Thrive Leads: NOT getting the first email after opt-in](https://forum.mautic.org/t/help-mautic-thrive-leads-not-getting-the-first-email-after-opt-in/10401)
**Author:** [@vaniccilondon](https://forum.mautic.org/u/vaniccilondon)\ **Replies:** 3\ **Last updated:** [September 27, 2020, 4:37pm UTC](https://forum.mautic.org/t/help-mautic-thrive-leads-not-getting-the-first-email-after-opt-in/10401 "2020-09-27T16:37:23Z")
I have escalated this issue to Thrive Leads and they were able to solve the initial issue which is “No Mailing List Shown In Thrive Leads Lightbox After Connecting Mautic” You can view the Thrive detailed thread here: h… --- ## [Can Mautic receive Tags through API or otherwise?](https://forum.mautic.org/t/can-mautic-receive-tags-through-api-or-otherwise/10690)
**Author:** [@mbrozz](https://forum.mautic.org/u/mbrozz)\ **Replies:** 6\ **Last updated:** [September 27, 2020, 4:23pm UTC](https://forum.mautic.org/t/can-mautic-receive-tags-through-api-or-otherwise/10690 "2020-09-27T16:23:08Z")
Hi there! I´m using Thrive Quizz Builder on WordPress which is able to pass tags through to Active Campaign and others based on the answers. I have Mautic connected with Thrive through API, but it seems Mautic isn’t rec… --- ## [Please vote to have Thrive Themes re connected with Mautic](https://forum.mautic.org/t/please-vote-to-have-thrive-themes-re-connected-with-mautic/15478)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [September 27, 2020, 3:04pm UTC](https://forum.mautic.org/t/please-vote-to-have-thrive-themes-re-connected-with-mautic/15478 "2020-09-27T15:04:41Z")
I would love to have Thrive themes support Mautic as they once did. If you agree please use the link below to vote for the integration to update. There is still a basic integration but its missing some core feature like… --- ## [Notifications in mautic](https://forum.mautic.org/t/notifications-in-mautic/16294)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 26, 2020, 8:34pm UTC](https://forum.mautic.org/t/notifications-in-mautic/16294 "2020-09-26T20:34:36Z")
Your software mautic 3.1.1 rc (from github 7.3.22 Your problem Is there a way to disable those notifications system wide? Or maybe make them show up in another corner, like bottom left, where they are not overlappin… --- ## [How to setup cron withou CLI](https://forum.mautic.org/t/how-to-setup-cron-withou-cli/16290)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [September 26, 2020, 2:23pm UTC](https://forum.mautic.org/t/how-to-setup-cron-withou-cli/16290 "2020-09-26T14:23:55Z")
Your software My Mautic version is: 2.6 My PHP version is: 7.2 Your problem My problem is: I dont kow how to setup cron I am on shared hsoting bluehost and I think CLI will not work. Is it possible to set it up man… --- ## [Adding and removing tags simultaneously generates ongoing PHP notices](https://forum.mautic.org/t/adding-and-removing-tags-simultaneously-generates-ongoing-php-notices/16196)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 1\ **Last updated:** [September 25, 2020, 2:32pm UTC](https://forum.mautic.org/t/adding-and-removing-tags-simultaneously-generates-ongoing-php-notices/16196 "2020-09-25T14:32:14Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem My problem is: I previously posted this issue as a problem with Zapier / Mautic integration. It turns out after further testing it appea… --- ## [My contacts automatically add themselves to no contact event type](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 3\ **Last updated:** [September 25, 2020, 11:45am UTC](https://forum.mautic.org/t/my-contacts-automatically-add-themselves-to-no-contact-event-type/16269 "2020-09-25T11:45:59Z")
Your software Mautic 3.02 My PHP version is:7.23 Your problem My contacts automatically add themselves to no contact event type This is a simple segment email, I click on send, and it shows as sending, but then all… --- ## [Error on cron job when importing leads](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227)
**Author:** [@patodorf](https://forum.mautic.org/u/patodorf)\ **Replies:** 3\ **Last updated:** [September 24, 2020, 10:25am UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227 "2020-09-24T10:25:13Z")
--- ## [Preferred Timezone - heleveti](https://forum.mautic.org/t/preferred-timezone-heleveti/16248)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 23, 2020, 6:41pm UTC](https://forum.mautic.org/t/preferred-timezone-heleveti/16248 "2020-09-23T18:41:53Z")
Your software CentOS 8.2 mautic 3.1.1-rc php 7.3.22 Your problem Preferred Timezone in Contacts is showing: Europe/Helsinki instead of Europe/Vienna CentOS timedateclt is showing me: timedatectl status Local tim… --- ## [GeoIP maxmind - no location infos](https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 23, 2020, 6:19pm UTC](https://forum.mautic.org/t/geoip-maxmind-no-location-infos/16244 "2020-09-23T18:19:55Z")
Your software 3.1.1-rc (from github php 7.3.22 Your problem No location infos in contacts. Steps I have tried to fix the problem: I followed those steps to set up the maxmind account and installed geoip via cli. … --- ## [Froala editor colorsHEXInput option](https://forum.mautic.org/t/froala-editor-colorshexinput-option/16247)
**Author:** [@phjou](https://forum.mautic.org/u/phjou)\ **Replies:** 0\ **Last updated:** [September 23, 2020, 5:51pm UTC](https://forum.mautic.org/t/froala-editor-colorshexinput-option/16247 "2020-09-23T17:51:29Z")
Your software My Mautic version is: 3 My PHP version is: 7.2 Your problem I can’t enable the hex color selection for the froala editor. According to the documentation, it is set to true by default but in mautic the … --- ## [No verp](https://forum.mautic.org/t/no-verp/16237)
**Author:** [@andras](https://forum.mautic.org/u/andras)\ **Replies:** 0\ **Last updated:** [September 23, 2020, 10:27am UTC](https://forum.mautic.org/t/no-verp/16237 "2020-09-23T10:27:31Z")
My mail provider is not allowing exim filters for verp handling setup so I wonder if there are any alternative method to let Mautic see bounced contacts? --- ## [Custom fields order - re-arranging moving fields](https://forum.mautic.org/t/custom-fields-order-re-arranging-moving-fields/16235)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 22, 2020, 6:24pm UTC](https://forum.mautic.org/t/custom-fields-order-re-arranging-moving-fields/16235 "2020-09-22T18:24:47Z")
Your software mautic 3.1.1 php 7.3.22 Your problem How can I move a custom field up or reorder in the contacts? In the custom field settings of that field, the order dropdown is meant for that right? The field is se… --- ## [Custom field - date](https://forum.mautic.org/t/custom-field-date/16233)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 22, 2020, 5:57pm UTC](https://forum.mautic.org/t/custom-field-date/16233 "2020-09-22T17:57:16Z")
Your software mautic 3.1.1-rc (from git-hub) php 7.3.22 Your problem I’ve created a custom field with datatype “Date”. In the Custom Field edit the calender is poping up but not at the contact itself. There is no clu… --- ## [Difference between - desktop and desktop?](https://forum.mautic.org/t/difference-between-desktop-and-desktop/16231)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 0\ **Last updated:** [September 22, 2020, 4:54pm UTC](https://forum.mautic.org/t/difference-between-desktop-and-desktop/16231 "2020-09-22T16:54:38Z")
Your software mautic 3.1.1-rc php 7.3.22 Your problem I added the widget Devices for email to the dashboard and it shows me 2x desktop. So what’s the difference? I was actually only using my one and only desktop, may… --- ## [Duplicated contatcs](https://forum.mautic.org/t/duplicated-contatcs/16133)
**Author:** [@felipe.pavan](https://forum.mautic.org/u/felipe.pavan)\ **Replies:** 0\ **Last updated:** [September 16, 2020, 7:26pm UTC](https://forum.mautic.org/t/duplicated-contatcs/16133 "2020-09-16T19:26:56Z")
Your software My Mautic version is: 3.1.0 (running in Kubernetes with the image mautic/mautic:v3) My PHP version is: 7.3.20 Your problem My problem is: Tracking websites generates multiples POST /mtc/event requests … --- ## [Having trouble setting email send sequence](https://forum.mautic.org/t/having-trouble-setting-email-send-sequence/16224)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 4\ **Last updated:** [September 22, 2020, 10:13am UTC](https://forum.mautic.org/t/having-trouble-setting-email-send-sequence/16224 "2020-09-22T10:13:22Z")
Your software My Mautic version is: v3.0.2 My PHP version is: Php7 I can’t get mautic to send emails with predetermined sequence with cron, seems like sometimes it works, and sometimes doesn’t I play with settings bac… [Previous page](https://forum.mautic.org/c/support/8.md?page=155) [Next page](https://forum.mautic.org/c/support/8.md?page=157)