# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=157 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 158 --- ## [Best survey tool to integrate with Mautic](https://forum.mautic.org/t/best-survey-tool-to-integrate-with-mautic/15123)
**Author:** [@francescavigolo](https://forum.mautic.org/u/francescavigolo)\ **Replies:** 3\ **Last updated:** [September 21, 2020, 8:31pm UTC](https://forum.mautic.org/t/best-survey-tool-to-integrate-with-mautic/15123 "2020-09-21T20:31:25Z")
Your software My Mautic version is: 2.15 Your problem My problem is: I am trying to understand which is the best survey tool I can integrate with Mautic, based on other users’ experiences. Thank you! --- ## [Merging IP contacts with Email contacts](https://forum.mautic.org/t/merging-ip-contacts-with-email-contacts/16221)
**Author:** [@souza\_guilherme](https://forum.mautic.org/u/souza_guilherme)\ **Replies:** 0\ **Last updated:** [September 21, 2020, 6:21pm UTC](https://forum.mautic.org/t/merging-ip-contacts-with-email-contacts/16221 "2020-09-21T18:21:47Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.21 Your problem I’ve got an issue about merging contacts. My website works with logged users, the users are able to access some pages, but the content… --- ## [Connecting to Managed DB on Digital Ocean: Connection Error](https://forum.mautic.org/t/connecting-to-managed-db-on-digital-ocean-connection-error/16151)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 8\ **Last updated:** [September 21, 2020, 3:35pm UTC](https://forum.mautic.org/t/connecting-to-managed-db-on-digital-ocean-connection-error/16151 "2020-09-21T15:35:52Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 Your problem My problem is: I am trying to migrate a mautic from running its DB on local mysql to managed DB in digital ocean. I have gone ahead and… --- ## [💧 Is there a way to make a 'drip' campaign in Mautic? Where an email is sent only to a small percentage of the segment over a chosen time period](https://forum.mautic.org/t/is-there-a-way-to-make-a-drip-campaign-in-mautic-where-an-email-is-sent-only-to-a-small-percentage-of-the-segment-over-a-chosen-time-period/16213)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 5\ **Last updated:** [September 21, 2020, 1:24pm UTC](https://forum.mautic.org/t/is-there-a-way-to-make-a-drip-campaign-in-mautic-where-an-email-is-sent-only-to-a-small-percentage-of-the-segment-over-a-chosen-time-period/16213 "2020-09-21T13:24:59Z")
--- ## [Running mulitple accounts on a single mautic instance or multiple instances on Xampp locally](https://forum.mautic.org/t/running-mulitple-accounts-on-a-single-mautic-instance-or-multiple-instances-on-xampp-locally/16190)
**Author:** [@xuzo](https://forum.mautic.org/u/xuzo)\ **Replies:** 4\ **Last updated:** [September 21, 2020, 12:00pm UTC](https://forum.mautic.org/t/running-mulitple-accounts-on-a-single-mautic-instance-or-multiple-instances-on-xampp-locally/16190 "2020-09-21T12:00:06Z")
Your software v3.0.2 Php 7.23 I have a few of questions. It seems like mautic only allows you to use one account for SMTP at the same time. So I will need multiple mautic installs to run this. One mautic for Outloo… --- ## [No cache folder](https://forum.mautic.org/t/no-cache-folder/16207)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 2\ **Last updated:** [September 20, 2020, 7:02pm UTC](https://forum.mautic.org/t/no-cache-folder/16207 "2020-09-20T19:02:24Z")
Your software mautic 3.1.0 php 7.3.22 Your problem there is no cache folder in /app/ I’ve seen posts all over, saying clear the cache folder. Actually there is / was none. These errors are showing in the log: Step… --- ## [Twilio plug-in is missing after migration from v2.16.3 to 3.0.1 on Windows Server](https://forum.mautic.org/t/twilio-plug-in-is-missing-after-migration-from-v2-16-3-to-3-0-1-on-windows-server/16201)
**Author:** [@ludovicf](https://forum.mautic.org/u/ludovicf)\ **Replies:** 1\ **Last updated:** [September 20, 2020, 3:41pm UTC](https://forum.mautic.org/t/twilio-plug-in-is-missing-after-migration-from-v2-16-3-to-3-0-1-on-windows-server/16201 "2020-09-20T15:41:01Z")
I run Mautic v2.16.3 on Windows Server 2016, IIS, PHP Version 7.2.31, MySQL 5.7. After the migration to v3.0.1 which goes well without generating error, the plug-in Twilio is missing and can no longer be configured. The… --- ## [Folder permissions](https://forum.mautic.org/t/folder-permissions/16205)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 20, 2020, 3:21pm UTC](https://forum.mautic.org/t/folder-permissions/16205 "2020-09-20T15:21:41Z")
Your software mautic 3.1.0 (from github) PHP 7.3.22 (cli) (built: Sep 1 2020 09:44:58) ( NTS ) Copyright © 1997-2018 The PHP Group Zend Engine v3.3.22, Copyright © 1998-2018 Zend Technologies with Zend OPcache v7.3… --- ## [Automatically selecting a dropdown value on a form](https://forum.mautic.org/t/automatically-selecting-a-dropdown-value-on-a-form/16188)
**Author:** [@MBConsultingUK](https://forum.mautic.org/u/MBConsultingUK)\ **Replies:** 4\ **Last updated:** [September 19, 2020, 6:42pm UTC](https://forum.mautic.org/t/automatically-selecting-a-dropdown-value-on-a-form/16188 "2020-09-19T18:42:55Z")
Hey all, Is there a quick way to set a select field on a form when calling it via the javascript “auto-include”? I’m hoping I can do something like form/generate.js?id=8&dropdown\_select\_value=value\_3 or similar? --- ## [Editing campaign in two browser tabs locks the campaign so it's not editable at all in 3.1](https://forum.mautic.org/t/editing-campaign-in-two-browser-tabs-locks-the-campaign-so-its-not-editable-at-all-in-3-1/16082)
**Author:** [@patrickeidemiller](https://forum.mautic.org/u/patrickeidemiller)\ **Replies:** 2\ **Last updated:** [September 19, 2020, 5:48pm UTC](https://forum.mautic.org/t/editing-campaign-in-two-browser-tabs-locks-the-campaign-so-its-not-editable-at-all-in-3-1/16082 "2020-09-19T17:48:50Z")
Your software My Mautic version is:3.1 My PHP version is: 7.3 Your problem My problem is: In Mautic 2.x, I was able to duplicate the Mautic browser tab so that I could reference fields in one tab while I was making c… --- ## [Video does not show up on landing page](https://forum.mautic.org/t/video-does-not-show-up-on-landing-page/14132)
**Author:** [@tomr](https://forum.mautic.org/u/tomr)\ **Replies:** 2\ **Last updated:** [September 19, 2020, 4:36am UTC](https://forum.mautic.org/t/video-does-not-show-up-on-landing-page/14132 "2020-09-19T04:36:06Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.2.30 Your problem My problem is: Embedding Youtube video via the content builder is not working. It is not a gated video. I must be doing something wro… --- ## [Disable Contact IP from specific Form/Page](https://forum.mautic.org/t/disable-contact-ip-from-specific-form-page/16187)
**Author:** [@sswami](https://forum.mautic.org/u/sswami)\ **Replies:** 1\ **Last updated:** [September 18, 2020, 3:15pm UTC](https://forum.mautic.org/t/disable-contact-ip-from-specific-form-page/16187 "2020-09-18T15:15:58Z")
Your software My Mautic version is: v3.1.0 My PHP version is: 7.2.33-1+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: We are from Shree Swaminarayan Gurukul Organization (https://gurukul.org) a non-profit … --- ## [Zapier Integration Causing Notices in Error Log](https://forum.mautic.org/t/zapier-integration-causing-notices-in-error-log/16185)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 2:04pm UTC](https://forum.mautic.org/t/zapier-integration-causing-notices-in-error-log/16185 "2020-09-18T14:04:09Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Your problem My problem is: Zapier Mautic integration causes notices in the error log. Afterwards whenever the lead is edited / updated the same not… --- ## [How to add Leadfields or Link to Form Result in Form Result Mail?](https://forum.mautic.org/t/how-to-add-leadfields-or-link-to-form-result-in-form-result-mail/16181)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 7:35am UTC](https://forum.mautic.org/t/how-to-add-leadfields-or-link-to-form-result-in-form-result-mail/16181 "2020-09-18T07:35:36Z")
Is there a way to add some helpful links or lead fields to a form results mail? I use a two step formular - the second one doesn’t ask for name again. I would like to extend the results mail by: a link to the form sub… --- ## [Can you see dwell time on a specific send out?](https://forum.mautic.org/t/can-you-see-dwell-time-on-a-specific-send-out/16180)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 7:28am UTC](https://forum.mautic.org/t/can-you-see-dwell-time-on-a-specific-send-out/16180 "2020-09-18T07:28:52Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.21-1+ubuntu16.04.1+deb.sury.org+1 Your question The dashboard shows the average dwell time of all send outs in the chosen time period. Is there a way … --- ## [Set more then one id on the --campaign-id=?](https://forum.mautic.org/t/set-more-then-one-id-on-the-campaign-id/16171)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 0\ **Last updated:** [September 17, 2020, 10:37pm UTC](https://forum.mautic.org/t/set-more-then-one-id-on-the-campaign-id/16171 "2020-09-17T22:37:48Z")
Your software My Mautic version is: 3.10 My PHP version is: 7.2 Your problem My problem is: How May I add more then one “campaing id” on the parameter --campaign-id=. If I place one id like “20”, its run onlny the … --- ## [Contact history and segment permissions](https://forum.mautic.org/t/contact-history-and-segment-permissions/16147)
**Author:** [@sgreze](https://forum.mautic.org/u/sgreze)\ **Replies:** 0\ **Last updated:** [September 17, 2020, 9:10am UTC](https://forum.mautic.org/t/contact-history-and-segment-permissions/16147 "2020-09-17T09:10:51Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3.7 Your problem My problem is: Hello, I created a role which can view, edit and delete its own segment but can not view others : It works as expect… --- ## [No MySQL 5.7, so I need suggestions for new hosting](https://forum.mautic.org/t/no-mysql-5-7-so-i-need-suggestions-for-new-hosting/16139)
**Author:** [@sagemichael](https://forum.mautic.org/u/sagemichael)\ **Replies:** 2\ **Last updated:** [September 16, 2020, 11:59pm UTC](https://forum.mautic.org/t/no-mysql-5-7-so-i-need-suggestions-for-new-hosting/16139 "2020-09-16T23:59:23Z")
So far I love the system (this is a breath of fresh air after using Drip for years). But Bluehost won’t upgrade to MySQL 5.7 on a shared box. This means I have to migrate. But after 13 years with them I don’t know what e… --- ## [Need help with Mautic API and BasicAuth](https://forum.mautic.org/t/need-help-with-mautic-api-and-basicauth/16129)
**Author:** [@anon72082592](https://forum.mautic.org/u/anon72082592)\ **Replies:** 2\ **Last updated:** [September 16, 2020, 6:55pm UTC](https://forum.mautic.org/t/need-help-with-mautic-api-and-basicauth/16129 "2020-09-16T18:55:06Z")
My Mautic version is: 2.16 My PHP version is: 7.2 Hello there, I’m trying to use mautic’s api to update contact field dynamically. I cannot use Oauth since the token(s) are expiring and I don’t want to generate new tok… --- ## [Unable to Select Images for Mailers from finder](https://forum.mautic.org/t/unable-to-select-images-for-mailers-from-finder/16066)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 12\ **Last updated:** [September 16, 2020, 10:59am UTC](https://forum.mautic.org/t/unable-to-select-images-for-mailers-from-finder/16066 "2020-09-16T10:59:02Z")
Your software My Mautic version is: 3.1.0 My PHP version is: PHP 7.2.24-0ubuntu0.18.04.6 Your problem My problem is: When I try and create a new email and choose to insert an image from the media browser I am unable… --- ## [Re-engage campaign. Email did not sent to everyone](https://forum.mautic.org/t/re-engage-campaign-email-did-not-sent-to-everyone/16115)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 0\ **Last updated:** [September 16, 2020, 7:49am UTC](https://forum.mautic.org/t/re-engage-campaign-email-did-not-sent-to-everyone/16115 "2020-09-16T07:49:24Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.21-1+ubuntu16.04.1+deb.sury.org+1 Your problem We started our re-engage campaign but the first email did not sent to everyone. There are several step … --- ## [WSOD blank installation page](https://forum.mautic.org/t/wsod-blank-installation-page/16104)
**Author:** [@Beloa](https://forum.mautic.org/u/Beloa)\ **Replies:** 1\ **Last updated:** [September 15, 2020, 4:03pm UTC](https://forum.mautic.org/t/wsod-blank-installation-page/16104 "2020-09-15T16:03:06Z")
Your software PHP version is\* : 7.3.19 MariaDB version is 10.3.23 OS: Debian 10 Web server: nginx 1.14.2 Updating/Installing Errors/Steps followed Installation from git (repository download) Composer install Chow… --- ## [Media after resize will not save](https://forum.mautic.org/t/media-after-resize-will-not-save/16105)
**Author:** [@paul2000](https://forum.mautic.org/u/paul2000)\ **Replies:** 0\ **Last updated:** [September 15, 2020, 3:31pm UTC](https://forum.mautic.org/t/media-after-resize-will-not-save/16105 "2020-09-15T15:31:08Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.19-1~deb10u1 Your problem My problem is: Getting Invalid backend response. Error occurred on the server side. HTTP error 500 when using the image resiz… --- ## [Blank installation page](https://forum.mautic.org/t/blank-installation-page/16091)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 15, 2020, 10:16am UTC](https://forum.mautic.org/t/blank-installation-page/16091 "2020-09-15T10:16:50Z")
CentOS 8.2 PHP 7.3.22 (cli) Mautic master file from github After creating a complete fresh VPS with PHP \< 7.4 (since 7.4 is not supported yet by mautic) I ended up with a blank install page. The mautic favicon is visi… --- ## [Error 404 with nginx: Impossible to install](https://forum.mautic.org/t/error-404-with-nginx-impossible-to-install/16046)
**Author:** [@emorineaux](https://forum.mautic.org/u/emorineaux)\ **Replies:** 7\ **Last updated:** [September 14, 2020, 11:21am UTC](https://forum.mautic.org/t/error-404-with-nginx-impossible-to-install/16046 "2020-09-14T11:21:17Z")
MY CONF My Mautic version is: 2.15 My PHP version is: 7.3 I tried to install mautic on my server with nginx. So I unzip mautic file in my folder and configure nginx like I configure another website I’ve on my server. … --- ## [UNABLE TO CONNECT TO ELASTIC EMAIL SMTP](https://forum.mautic.org/t/unable-to-connect-to-elastic-email-smtp/7161)
**Author:** [@sheyihman](https://forum.mautic.org/u/sheyihman)\ **Replies:** 2\ **Last updated:** [September 14, 2020, 4:16am UTC](https://forum.mautic.org/t/unable-to-connect-to-elastic-email-smtp/7161 "2020-09-14T04:16:36Z")
Hello, Am new to mautic. I found Amazon SES very complex so I decided to use Elastic Email (one of the other option listed in mautic) but am unable to connect to Elastic Email. I entered my Elastic Email … --- ## [Issue concerning the article "Backup Mautic Database in Dropbox"](https://forum.mautic.org/t/issue-concerning-the-article-backup-mautic-database-in-dropbox/16069)
**Author:** [@ahmed](https://forum.mautic.org/u/ahmed)\ **Replies:** 1\ **Last updated:** [September 14, 2020, 1:50am UTC](https://forum.mautic.org/t/issue-concerning-the-article-backup-mautic-database-in-dropbox/16069 "2020-09-14T01:50:06Z")
Hello! The following article gives instructions on how to backup Mautic Database in Dropbox: https://www.mautic.org/blog/developer/backup-mautic-database-in-dropbox I set the cron job to work every minute, but no files… --- ## [Email Opens Subject Synch'd to CRM](https://forum.mautic.org/t/email-opens-subject-synchd-to-crm/16052)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 0\ **Last updated:** [September 11, 2020, 6:02pm UTC](https://forum.mautic.org/t/email-opens-subject-synchd-to-crm/16052 "2020-09-11T18:02:17Z")
I am trying to see if it is possible to pull email information from a lead into my CRM. I am able to get email opens and clicks. But the subject doesn’t see to populate when I am using Integromate. Does anyone know if… --- ## [Links in E-Mail Not Tracked](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 4\ **Last updated:** [September 11, 2020, 2:03pm UTC](https://forum.mautic.org/t/links-in-e-mail-not-tracked/16036 "2020-09-11T14:03:03Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3.21 Your problem My problem is: I have three links in my e-mail which refer to documents on Google Drive. The stats show who has opened the e-mail. Howeve… --- ## [Webform Mautic Drupal Module is not working](https://forum.mautic.org/t/webform-mautic-drupal-module-is-not-working/16045)
**Author:** [@rodrideme](https://forum.mautic.org/u/rodrideme)\ **Replies:** 0\ **Last updated:** [September 11, 2020, 12:41pm UTC](https://forum.mautic.org/t/webform-mautic-drupal-module-is-not-working/16045 "2020-09-11T12:41:29Z")
Hello, We are facing an issue to use the Webform Mautic Module on Drupal. We have hundreds of forms on Drupal and it would be great if this module could work to connect with Mautic. There is a dusty thread about that: … [Previous page](https://forum.mautic.org/c/support/8.md?page=156) [Next page](https://forum.mautic.org/c/support/8.md?page=158)