# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=158 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 159 --- ## [AWS SES WebHook Bounce not all being detected](https://forum.mautic.org/t/aws-ses-webhook-bounce-not-all-being-detected/15991)
**Author:** [@jimkey](https://forum.mautic.org/u/jimkey)\ **Replies:** 1\ **Last updated:** [September 11, 2020, 6:06am UTC](https://forum.mautic.org/t/aws-ses-webhook-bounce-not-all-being-detected/15991 "2020-09-11T06:06:00Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.2.32 Bitnamic Mautic free install with over 1,000 new contacts with over 10k emails sent. Your problem My problem is: Some AWS SES WebHook Bounce not all… --- ## [Save UTM values on page view](https://forum.mautic.org/t/save-utm-values-on-page-view/16034)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [September 11, 2020, 2:45am UTC](https://forum.mautic.org/t/save-utm-values-on-page-view/16034 "2020-09-11T02:45:22Z")
So I saw the post on saving UTM vars on form submits but I’d like to save those vars on a page view. I use square appointments currently and shocking as it may be, they don’t support any kind of conversion tracking. Th… --- ## [Segment not updating on user page visit](https://forum.mautic.org/t/segment-not-updating-on-user-page-visit/14542)
**Author:** [@error\_418](https://forum.mautic.org/u/error_418)\ **Replies:** 3\ **Last updated:** [September 10, 2020, 10:19pm UTC](https://forum.mautic.org/t/segment-not-updating-on-user-page-visit/14542 "2020-09-10T22:19:26Z")
My Mautic version is: 2.16.2 My PHP version is: 7.0.33 (host maintained) My problem is: Using a double opt-in email campaign is providing inconsistent results. Users visit landing page to “verify email,” and in some c… --- ## [Apply Button Spinning](https://forum.mautic.org/t/apply-button-spinning/15528)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 17\ **Last updated:** [September 10, 2020, 1:58pm UTC](https://forum.mautic.org/t/apply-button-spinning/15528 "2020-09-10T13:58:15Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.3.20 Your problem My problem is: The Apply button is spinning endlessly when creating an e-mail. Eventually, one has to click Close Builder with nothing … --- ## [Tut's on UTM and conversion tracking with Google Ads and Mautic](https://forum.mautic.org/t/tuts-on-utm-and-conversion-tracking-with-google-ads-and-mautic/16012)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [September 9, 2020, 6:51pm UTC](https://forum.mautic.org/t/tuts-on-utm-and-conversion-tracking-with-google-ads-and-mautic/16012 "2020-09-09T18:51:32Z")
Does anyone have any tutorials on implementing UTM tracking on visitors (from anonymous visitor through to identified)? I want to tag visitors with the search query, the matched keyword and identify the ad that they clic… --- ## [Expired Campaign Events - Emails Still Showing as Pending](https://forum.mautic.org/t/expired-campaign-events-emails-still-showing-as-pending/15983)
**Author:** [@patrickeidemiller](https://forum.mautic.org/u/patrickeidemiller)\ **Replies:** 1\ **Last updated:** [September 8, 2020, 7:29am UTC](https://forum.mautic.org/t/expired-campaign-events-emails-still-showing-as-pending/15983 "2020-09-08T07:29:38Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3 Your problem My problem is: I have several one time campaigns that run for a period of them, then are turned off thru the unpublish date field for the c… --- ## [E-Mail variants not showing](https://forum.mautic.org/t/e-mail-variants-not-showing/15996)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 0\ **Last updated:** [September 8, 2020, 3:16am UTC](https://forum.mautic.org/t/e-mail-variants-not-showing/15996 "2020-09-08T03:16:53Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3 Your problem My problem is: In the campaign email, I’ve added a variant. Default is: Text A (Variant) In case of contact field is yes then: Text B T… --- ## [AWS SES API returns error mautic 3.1](https://forum.mautic.org/t/aws-ses-api-returns-error-mautic-3-1/15862)
**Author:** [@dilshad](https://forum.mautic.org/u/dilshad)\ **Replies:** 1\ **Last updated:** [September 6, 2020, 5:02pm UTC](https://forum.mautic.org/t/aws-ses-api-returns-error-mautic-3-1/15862 "2020-09-06T17:02:40Z")
Your software My Mautic version is: 3.1 My PHP version is: Your problem My problem is: I have tried sending test email using AWS SES api in mautic, but receives error as: Token amount (2) is larger than the capacit… --- ## [Post form to another form not working?](https://forum.mautic.org/t/post-form-to-another-form-not-working/15963)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 0\ **Last updated:** [September 6, 2020, 1:39am UTC](https://forum.mautic.org/t/post-form-to-another-form-not-working/15963 "2020-09-06T01:39:16Z")
Has anybody successfully done this? I want to create a Mautic form (which will run on a landing page in Kiosk mode) so I can register new people for my site at in-person events. I am using a Wordpress Plugin (called Us… --- ## [Email builder dont run , help](https://forum.mautic.org/t/email-builder-dont-run-help/15871)
**Author:** [@pancho](https://forum.mautic.org/u/pancho)\ **Replies:** 0\ **Last updated:** [August 30, 2020, 3:45pm UTC](https://forum.mautic.org/t/email-builder-dont-run-help/15871 "2020-08-30T15:45:07Z")
Your software My Mautic version is: 3.1 My PHP version is: 7.3 Your problem My problem is: I HAVE MAUTIC INSTALL ON VPS SERVER, THE MAIL BUILDER OR CAMPAIG BUILDER DONT WORK . SOMEBODY KNOWS HOW CAN I FIX THAT =? S… --- ## [Pre-populate a form field value on generate.js rendered Forms](https://forum.mautic.org/t/pre-populate-a-form-field-value-on-generate-js-rendered-forms/15952)
**Author:** [@downloads.ch](https://forum.mautic.org/u/downloads.ch)\ **Replies:** 0\ **Last updated:** [September 4, 2020, 2:32pm UTC](https://forum.mautic.org/t/pre-populate-a-form-field-value-on-generate-js-rendered-forms/15952 "2020-09-04T14:32:37Z")
Hi Community I really like the automated Mautic Form HTML using the links /form/generate.js?id=FROM-ID :slight\_smile: I’m looking for an easy way to define some prefilled forms, (e.g. the Context of Form Submits) Sear… --- ## [Themes questions](https://forum.mautic.org/t/themes-questions/15807)
**Author:** [@mgulam](https://forum.mautic.org/u/mgulam)\ **Replies:** 7\ **Last updated:** [September 3, 2020, 2:30pm UTC](https://forum.mautic.org/t/themes-questions/15807 "2020-09-03T14:30:39Z")
Hello, I am new to Mautic, I need help with following questions: What are the feature of themes in Mautic? What can theme do and not do? If I am using themes for Forms, is there a way to easily transfer the form to… --- ## [Upgrade to 3.0.1 with error, "No input file specified."](https://forum.mautic.org/t/upgrade-to-3-0-1-with-error-no-input-file-specified/15926)
**Author:** [@j007w](https://forum.mautic.org/u/j007w)\ **Replies:** 1\ **Last updated:** [September 3, 2020, 9:13am UTC](https://forum.mautic.org/t/upgrade-to-3-0-1-with-error-no-input-file-specified/15926 "2020-09-03T09:13:48Z")
Mautic 2.16.3 PHP 7.2 MariaDB 10.4.14 I am Updating Upgrading via Web These errors are showing in the installer : The file containing the list of deleted files was not found, could not process the deleted file list… --- ## [Phone number Format](https://forum.mautic.org/t/phone-number-format/15931)
**Author:** [@king](https://forum.mautic.org/u/king)\ **Replies:** 0\ **Last updated:** [September 3, 2020, 5:59am UTC](https://forum.mautic.org/t/phone-number-format/15931 "2020-09-03T05:59:27Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.14-1 Your problem My problem is: Is there any requirement / format for the phone numbers to be uploaded on Mautic through a CSV file? I mean should i r… --- ## [Campaign Question: Condition Based on Tag](https://forum.mautic.org/t/campaign-question-condition-based-on-tag/15918)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 2, 2020, 10:24am UTC](https://forum.mautic.org/t/campaign-question-condition-based-on-tag/15918 "2020-09-02T10:24:23Z")
Hi In this condition, is the logic AND or OR So will the condition be filled if one of the tags exists or only if both the tags exist ? Much appreciated!! --- ## [Warning about MariaDB too old - but it is not](https://forum.mautic.org/t/warning-about-mariadb-too-old-but-it-is-not/15879)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 2\ **Last updated:** [August 31, 2020, 6:14pm UTC](https://forum.mautic.org/t/warning-about-mariadb-too-old-but-it-is-not/15879 "2020-08-31T18:14:36Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3.20 My MariaDB version is : 10.5 Your problem My problem is: when running migrate I’m getting a warning saying my MariaDB server is too old # php bin… --- ## [How to do field value comparison in segments and campaigns?](https://forum.mautic.org/t/how-to-do-field-value-comparison-in-segments-and-campaigns/15878)
**Author:** [@tpapaj](https://forum.mautic.org/u/tpapaj)\ **Replies:** 0\ **Last updated:** [August 31, 2020, 7:50am UTC](https://forum.mautic.org/t/how-to-do-field-value-comparison-in-segments-and-campaigns/15878 "2020-08-31T07:50:48Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.3.20 Your problem Hello, I have two problems on how to use segments and campaigns. First: I want to compare values when building segments. I have numbe… --- ## [When does the User IP connect to contact?](https://forum.mautic.org/t/when-does-the-user-ip-connect-to-contact/15876)
**Author:** [@cabezonx](https://forum.mautic.org/u/cabezonx)\ **Replies:** 0\ **Last updated:** [August 31, 2020, 5:20am UTC](https://forum.mautic.org/t/when-does-the-user-ip-connect-to-contact/15876 "2020-08-31T05:20:02Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.2 Your problem My problem is: I do not know how to connect user IP to the contact. I’ve been doing some tests with myself as user and even though it pro… --- ## [CLI interface for SAML](https://forum.mautic.org/t/cli-interface-for-saml/15864)
**Author:** [@rez0n](https://forum.mautic.org/u/rez0n)\ **Replies:** 0\ **Last updated:** [August 29, 2020, 3:08pm UTC](https://forum.mautic.org/t/cli-interface-for-saml/15864 "2020-08-29T15:08:01Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.3 Your problem Is it possible to upload SAML “Identity provider metadata file” using mautic cli php bin/conlose ? Thanks --- ## [Mautic can not track data from Safari browser](https://forum.mautic.org/t/mautic-can-not-track-data-from-safari-browser/13252)
**Author:** [@dariamikl](https://forum.mautic.org/u/dariamikl)\ **Replies:** 18\ **Last updated:** [August 29, 2020, 10:14am UTC](https://forum.mautic.org/t/mautic-can-not-track-data-from-safari-browser/13252 "2020-08-29T10:14:48Z")
Mautic can not track data from the Safari browser. Mautic was installed as a module for Drupal. Safari Browser version: 12.1.2. It works in Chrome perfectly fine though. --- ## [Campaign Forms vs. Contact Segments (what is best to start a campaign)](https://forum.mautic.org/t/campaign-forms-vs-contact-segments-what-is-best-to-start-a-campaign/15834)
**Author:** [@mgulam](https://forum.mautic.org/u/mgulam)\ **Replies:** 2\ **Last updated:** [August 28, 2020, 8:59pm UTC](https://forum.mautic.org/t/campaign-forms-vs-contact-segments-what-is-best-to-start-a-campaign/15834 "2020-08-28T20:59:34Z")
The title pretty much says it all. Is there a preference and how does each option effect a campaign? --- ## [What are Categories in Mautic?](https://forum.mautic.org/t/what-are-categories-in-mautic/15835)
**Author:** [@mgulam](https://forum.mautic.org/u/mgulam)\ **Replies:** 1\ **Last updated:** [August 28, 2020, 3:46pm UTC](https://forum.mautic.org/t/what-are-categories-in-mautic/15835 "2020-08-28T15:46:01Z")
Categories repeats in multiple places in Mautic, it repeats in campaigns, emails, companies, marketing messages, etc. What is the function of that? How do I make the right call for naming my categories? Is there a differ… --- ## [Instale y habilite la extensión fileinfo ZIP](https://forum.mautic.org/t/instale-y-habilite-la-extension-fileinfo-zip/15838)
**Author:** [@Henry](https://forum.mautic.org/u/Henry)\ **Replies:** 0\ **Last updated:** [August 27, 2020, 4:58pm UTC](https://forum.mautic.org/t/instale-y-habilite-la-extension-fileinfo-zip/15838 "2020-08-27T16:58:25Z")
My Mautic version is: 3.02 My PHP version is: 7.2 Hemos detectado algunas cosas menores que recomendamos cambiar para tener una mejor experiencia con Mautic: Instale y habilite la extensión zip . Esto es necesari… --- ## [Amazon SES API Mailer not working on 3.1.0](https://forum.mautic.org/t/amazon-ses-api-mailer-not-working-on-3-1-0/15796)
**Author:** [@balakrishnan](https://forum.mautic.org/u/balakrishnan)\ **Replies:** 3\ **Last updated:** [August 26, 2020, 6:28pm UTC](https://forum.mautic.org/t/amazon-ses-api-mailer-not-working-on-3-1-0/15796 "2020-08-26T18:28:54Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2 Hosted Server: AWS ec2 Your problem My problem is: We just migrated from 3.0 to 3.1, we have setup the amazon ses api with our credentials. Test con… --- ## [Unable to create the cache directory](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 5\ **Last updated:** [August 26, 2020, 4:59pm UTC](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752 "2020-08-26T16:59:34Z")
Mautic v2.16.3 My PHP version is 7.4 I launch: php app/console cache:clear -v and I recevieve this \[RuntimeException\] Unable to create the cache directory (/home/…/app/cache/prod) Exception trace: () at /home2/…/… --- ## [Upgrade error from 2.16.3 to 3](https://forum.mautic.org/t/upgrade-error-from-2-16-3-to-3/15714)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 4\ **Last updated:** [August 26, 2020, 3:40pm UTC](https://forum.mautic.org/t/upgrade-error-from-2-16-3-to-3/15714 "2020-08-26T15:40:17Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2.33 Your problem My problem is: After running the v3 upgrade script the second time my installation fails… These errors are showing in the log: Comma… --- ## [500 Internal Server Error when sending email](https://forum.mautic.org/t/500-internal-server-error-when-sending-email/15814)
**Author:** [@arnold.sigik](https://forum.mautic.org/u/arnold.sigik)\ **Replies:** 3\ **Last updated:** [August 26, 2020, 11:05am UTC](https://forum.mautic.org/t/500-internal-server-error-when-sending-email/15814 "2020-08-26T11:05:55Z")
Your software My Mautic version is: 3 My PHP version is: PHP 7.3 Your problem My problem is: 500 Internal Server Error when sending email, preview email template, sending test email from email configuration (using am… --- ## [What are Categories?](https://forum.mautic.org/t/what-are-categories/15811)
**Author:** [@Mariam](https://forum.mautic.org/u/Mariam)\ **Replies:** 0\ **Last updated:** [August 25, 2020, 9:56pm UTC](https://forum.mautic.org/t/what-are-categories/15811 "2020-08-25T21:56:06Z")
Hello, I’m new to Mautic and I need help figuring out what Categories are and how to use them? I noticed Categories repeat in different sections in Mautic. What is the reasoning behind this? How do Categories work? --- ## [Mautic 3.1 - Linkedin intégration ne veut pas s'authentifier](https://forum.mautic.org/t/mautic-3-1-linkedin-integration-ne-veut-pas-sauthentifier/15799)
**Author:** [@louisg95](https://forum.mautic.org/u/louisg95)\ **Replies:** 0\ **Last updated:** [August 25, 2020, 2:08pm UTC](https://forum.mautic.org/t/mautic-3-1-linkedin-integration-ne-veut-pas-sauthentifier/15799 "2020-08-25T14:08:49Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2.32 Your problem My problem is: j’essai de connecter le plugin “LinkedIn” qui est dans Mautic de base. J’ai bien créé une app sur LinkedIn, inséré l’uri… --- ## [OAuth2 issue / Mautic API](https://forum.mautic.org/t/oauth2-issue-mautic-api/15783)
**Author:** [@cemarkus](https://forum.mautic.org/u/cemarkus)\ **Replies:** 1\ **Last updated:** [August 25, 2020, 12:09pm UTC](https://forum.mautic.org/t/oauth2-issue-mautic-api/15783 "2020-08-25T12:09:27Z")
We are trying to update contact and company information via the Mautic API. With OAuth2 Authorization it is possible to get information for a contact, so OAuth2 seems to be working. But trying to edit a contact returns a… [Previous page](https://forum.mautic.org/c/support/8.md?page=157) [Next page](https://forum.mautic.org/c/support/8.md?page=159)