# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=159 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 160 --- ## [What does Mautic do upon Installation?](https://forum.mautic.org/t/what-does-mautic-do-upon-installation/15792)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 4\ **Last updated:** [August 25, 2020, 7:59am UTC](https://forum.mautic.org/t/what-does-mautic-do-upon-installation/15792 "2020-08-25T07:59:51Z")
Upon installation, does Mautic do anything else except: creating cache create and populate local.php populate the DB Does anyone know this? --- ## [How to Re-Send Unopened Emails](https://forum.mautic.org/t/how-to-re-send-unopened-emails/15688)
**Author:** [@altermarianita](https://forum.mautic.org/u/altermarianita)\ **Replies:** 7\ **Last updated:** [August 24, 2020, 4:03pm UTC](https://forum.mautic.org/t/how-to-re-send-unopened-emails/15688 "2020-08-24T16:03:50Z")
Your software My Mautic version is: 3.10.0? My PHP version is: 7.3.21 Your problem My problem is: I can’t find an option to re-send e-mails only to those contacts who haven’t opened it. Steps I have tried to fix the… --- ## [Need help with automatic import of contact files](https://forum.mautic.org/t/need-help-with-automatic-import-of-contact-files/15735)
**Author:** [@tpapaj](https://forum.mautic.org/u/tpapaj)\ **Replies:** 4\ **Last updated:** [August 23, 2020, 6:58am UTC](https://forum.mautic.org/t/need-help-with-automatic-import-of-contact-files/15735 "2020-08-23T06:58:56Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.3.20 I am using mautic/mautic:v3 docker image Your problem I am trying to create an automated pipeline for daily contact import however I cannot find AP… --- ## [Published vs. non-published reports - what's the difference?](https://forum.mautic.org/t/published-vs-non-published-reports-whats-the-difference/15763)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [August 22, 2020, 6:27am UTC](https://forum.mautic.org/t/published-vs-non-published-reports-whats-the-difference/15763 "2020-08-22T06:27:50Z")
Your software My Mautic version is:v3.0.2 My PHP version is: 7.2.33 Your problem My problem is: What does published vs. non-published reports refer to? There is no explanation that I can find and published usually … --- ## [Mautic auto-install](https://forum.mautic.org/t/mautic-auto-install/15758)
**Author:** [@rez0n](https://forum.mautic.org/u/rez0n)\ **Replies:** 2\ **Last updated:** [August 21, 2020, 4:39pm UTC](https://forum.mautic.org/t/mautic-auto-install/15758 "2020-08-21T16:39:47Z")
Hi, thanks for the great software. I faced with the installation challenge, I need to automate Mautic install, can you advise, is there a way to pass installation process (database settings and admin user creation) by sc… --- ## [Mautic Contact ID not syncing to Salesforce](https://forum.mautic.org/t/mautic-contact-id-not-syncing-to-salesforce/14657)
**Author:** [@matthewday](https://forum.mautic.org/u/matthewday)\ **Replies:** 0\ **Last updated:** [June 5, 2020, 4:51pm UTC](https://forum.mautic.org/t/mautic-contact-id-not-syncing-to-salesforce/14657 "2020-06-05T16:51:37Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.17 Your problem My problem is: When using the Salesforce integration, the Mautic Contact ID does not sync to the corresponding Salesforce Lead record.… --- ## [Mautic and Salesforce Integration - No Contact Field Mapping Tab?](https://forum.mautic.org/t/mautic-and-salesforce-integration-no-contact-field-mapping-tab/12500)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 1\ **Last updated:** [February 7, 2020, 4:41pm UTC](https://forum.mautic.org/t/mautic-and-salesforce-integration-no-contact-field-mapping-tab/12500 "2020-02-07T16:41:59Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: I have integrated Mautic with our Salesforce install via the plugin. Everything went off without a hitch, however, the Con… --- ## [No forms in v3.0.2](https://forum.mautic.org/t/no-forms-in-v3-0-2/15732)
**Author:** [@MikeQ](https://forum.mautic.org/u/MikeQ)\ **Replies:** 0\ **Last updated:** [August 20, 2020, 8:04am UTC](https://forum.mautic.org/t/no-forms-in-v3-0-2/15732 "2020-08-20T08:04:39Z")
Your software My Mautic version is: My PHP version is: Your problem My problem is: I recently updated to v3.0.2. i noticed that forms have disappeared “Use one of our 3rd party CMS plugins to easily integrate forms… --- ## [Inbox received the reply but Mautic didn't recognize it](https://forum.mautic.org/t/inbox-received-the-reply-but-mautic-didnt-recognize-it/15540)
**Author:** [@king](https://forum.mautic.org/u/king)\ **Replies:** 3\ **Last updated:** [August 20, 2020, 7:26am UTC](https://forum.mautic.org/t/inbox-received-the-reply-but-mautic-didnt-recognize-it/15540 "2020-08-20T07:26:02Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.14-1 Your problem My problem is: Hi there! First I am a newbie on this open source marketing automation so please bear with me :slight\_smile: So I’ve … --- ## [Mautic Form Validation Message Does not Appear on Landing Page](https://forum.mautic.org/t/mautic-form-validation-message-does-not-appear-on-landing-page/15721)
**Author:** [@sowmstays](https://forum.mautic.org/u/sowmstays)\ **Replies:** 2\ **Last updated:** [August 20, 2020, 3:21am UTC](https://forum.mautic.org/t/mautic-form-validation-message-does-not-appear-on-landing-page/15721 "2020-08-20T03:21:30Z")
Your software My Mautic version is: Where do I see this in the interface? My PHP version is: 7.2.24-0ubuntu0.18.04.6 Your problem My problem is: I have a landing page https://marketing.satva.ai/index.php/get-satva … --- ## [Error 500 Mautic 3.0.2 clean installation](https://forum.mautic.org/t/error-500-mautic-3-0-2-clean-installation/15560)
**Author:** [@adilson.costa](https://forum.mautic.org/u/adilson.costa)\ **Replies:** 14\ **Last updated:** [August 18, 2020, 10:23pm UTC](https://forum.mautic.org/t/error-500-mautic-3-0-2-clean-installation/15560 "2020-08-18T22:23:03Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2.32 MariaDB 10.4.13-MariaDB PHP version: 7.2.32 Apache version: Apache/2.4.39 Distro Name: CentOS Linux release 7.8.2003 (Core) Kernel Version: 3.10.… --- ## [Isses with Images](https://forum.mautic.org/t/isses-with-images/15670)
**Author:** [@tomr](https://forum.mautic.org/u/tomr)\ **Replies:** 4\ **Last updated:** [August 18, 2020, 9:51pm UTC](https://forum.mautic.org/t/isses-with-images/15670 "2020-08-18T21:51:58Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2.33 Your problem My problem is: Inserting images has a strange issue. Remote images are not recognized. Uploaded images are strangely renamed. These er… --- ## [Focus Item - Not showing on Intending to Leave Page](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [August 18, 2020, 5:25pm UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697 "2020-08-18T17:25:45Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 Your problem My problem is: I setup a focus item and set “When to engage” as “Visitor intends to leave” and the focus item does not show. Using Word… --- ## [Support for multiple smtp server](https://forum.mautic.org/t/support-for-multiple-smtp-server/6642)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 7\ **Last updated:** [August 17, 2020, 11:02pm UTC](https://forum.mautic.org/t/support-for-multiple-smtp-server/6642 "2020-08-17T23:02:19Z")
Hi, is there a way to configure Mautic in order to send email from a more than one smtp server? Thank you --- ## [Zero Click Avg and Open Avg In Reports And Contact Records - But Fine In Email Sent View](https://forum.mautic.org/t/zero-click-avg-and-open-avg-in-reports-and-contact-records-but-fine-in-email-sent-view/15640)
**Author:** [@henryweismann](https://forum.mautic.org/u/henryweismann)\ **Replies:** 12\ **Last updated:** [August 17, 2020, 10:19pm UTC](https://forum.mautic.org/t/zero-click-avg-and-open-avg-in-reports-and-contact-records-but-fine-in-email-sent-view/15640 "2020-08-17T22:19:30Z")
Your software My Mautic version is: v2.16.3 My PHP version is:PHP Version 7.0.33 Your problem My problem is: The reports are showing a 0 for average click rate and average open rate for all contacts even though I sen… --- ## [Unable to access Mautic after installing Postal on the same VPS](https://forum.mautic.org/t/unable-to-access-mautic-after-installing-postal-on-the-same-vps/15679)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 2\ **Last updated:** [August 17, 2020, 11:32am UTC](https://forum.mautic.org/t/unable-to-access-mautic-after-installing-postal-on-the-same-vps/15679 "2020-08-17T11:32:08Z")
--- ## [Can't Create E-mail. Spinning Notification After Clicking "Apply"](https://forum.mautic.org/t/cant-create-e-mail-spinning-notification-after-clicking-apply/15631)
**Author:** [@savsoft](https://forum.mautic.org/u/savsoft)\ **Replies:** 27\ **Last updated:** [August 15, 2020, 9:43pm UTC](https://forum.mautic.org/t/cant-create-e-mail-spinning-notification-after-clicking-apply/15631 "2020-08-15T21:43:55Z")
Your software My Mautic version is: 3.0.3 My PHP version is: 7.3.20 Your problem My problem is: I can’t create an e-mail. I go to Channels-\>emails. I select “New Segment E-mail”. I select a template, enter Builder. … --- ## [Disastrous first "Emails" and "Forms"](https://forum.mautic.org/t/disastrous-first-emails-and-forms/15646)
**Author:** [@baffit](https://forum.mautic.org/u/baffit)\ **Replies:** 3\ **Last updated:** [August 15, 2020, 4:57pm UTC](https://forum.mautic.org/t/disastrous-first-emails-and-forms/15646 "2020-08-15T16:57:35Z")
Your software My PHP version is : 7.2.32 My Mautic version is : 3.0.2 Updating/Installing Errors I am : Installed 3.0.2 Upgrading/installing via : cPanel & Web The install itself seemed fine Your problem My probl… --- ## [Setting up Mautic cron jobs](https://forum.mautic.org/t/setting-up-mautic-cron-jobs/15558)
**Author:** [@ahmed](https://forum.mautic.org/u/ahmed)\ **Replies:** 7\ **Last updated:** [August 15, 2020, 2:18pm UTC](https://forum.mautic.org/t/setting-up-mautic-cron-jobs/15558 "2020-08-15T14:18:43Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3.20 Your problem My problem is: Setting up Mautic cron jobs Hello! I tried importing contacts in Mautic several times without any success. I was then … --- ## [Testing SMTP (SparkPost) - Need to run cron job for "Send test email" button?](https://forum.mautic.org/t/testing-smtp-sparkpost-need-to-run-cron-job-for-send-test-email-button/15649)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 0\ **Last updated:** [August 14, 2020, 2:14pm UTC](https://forum.mautic.org/t/testing-smtp-sparkpost-need-to-run-cron-job-for-send-test-email-button/15649 "2020-08-14T14:14:23Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 5.6.29 Your problem My problem is: I setup an account with SparkPost and I entered in my APKI key, I get a Success response when I test the connection, ho… --- ## [Upgrade v2.16.0 to v3.0.2](https://forum.mautic.org/t/upgrade-v2-16-0-to-v3-0-2/15404)
**Author:** [@voisd](https://forum.mautic.org/u/voisd)\ **Replies:** 14\ **Last updated:** [August 14, 2020, 1:48pm UTC](https://forum.mautic.org/t/upgrade-v2-16-0-to-v3-0-2/15404 "2020-08-14T13:48:49Z")
Your software My PHP version is : 7.3 I’m want to upgrade from v2.16.0 to v3.0.2 - I’ve read the following https://docs.mautic.org/en/mautic-3-upgrade/upgrade-steps however this is specifically for upgrading from v2.16… --- ## [Forms: Post to another Mautic form?](https://forum.mautic.org/t/forms-post-to-another-mautic-form/15636)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 0\ **Last updated:** [August 14, 2020, 12:48am UTC](https://forum.mautic.org/t/forms-post-to-another-mautic-form/15636 "2020-08-14T00:48:44Z")
I have two Mautic instances (installed on the same VPS). I have created an identical form on both instances (the same fields that are named the same thing). The from at a.mautic.com has the form action to post the resul… --- ## [Email simply doesn't work](https://forum.mautic.org/t/email-simply-doesnt-work/15604)
**Author:** [@Kushal](https://forum.mautic.org/u/Kushal)\ **Replies:** 2\ **Last updated:** [August 13, 2020, 11:13am UTC](https://forum.mautic.org/t/email-simply-doesnt-work/15604 "2020-08-13T11:13:47Z")
Your software My Mautic version is: v3.0.2 My PHP version is: 7.2.33 Your problem My problem is: that email doesn’t seem to work. Attempted zoho and gmail credentials. Before getting to the issue; System Info \> Fol… --- ## [How to make Mautic expose tracking URLs?](https://forum.mautic.org/t/how-to-make-mautic-expose-tracking-urls/15613)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 0\ **Last updated:** [August 12, 2020, 3:14pm UTC](https://forum.mautic.org/t/how-to-make-mautic-expose-tracking-urls/15613 "2020-08-12T15:14:20Z")
Your software My Mautic version is: 3.02 My PHP version is: 7.3.x Your problem My problem is: Sorry if this is answered somewhere else already - I’ve had a search but cannot find anything. I have created a double o… --- ## [Wordpress duplicating url for mautic and doesn't work](https://forum.mautic.org/t/wordpress-duplicating-url-for-mautic-and-doesnt-work/15605)
**Author:** [@aventadorrre](https://forum.mautic.org/u/aventadorrre)\ **Replies:** 2\ **Last updated:** [August 12, 2020, 11:48am UTC](https://forum.mautic.org/t/wordpress-duplicating-url-for-mautic-and-doesnt-work/15605 "2020-08-12T11:48:03Z")
Your software My Mautic version is: the newest My PHP version is: 7 Your problem My problem is: I installed mautic on my client’s site. I tried by code and by plugin but there is the same problem. In console i can se… --- ## [Cleared cache, Mautic down](https://forum.mautic.org/t/cleared-cache-mautic-down/15595)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 5\ **Last updated:** [August 12, 2020, 8:24am UTC](https://forum.mautic.org/t/cleared-cache-mautic-down/15595 "2020-08-12T08:24:46Z")
I deleted cache in Mautic 2.15 Mautic went down, error 500 Why? Any reason for this? I’m not able to let it work anymore --- ## [Invalid file type “application/octet-stream”. Use a file that matches of of the following mime types: “text/csv”, “text/plain”](https://forum.mautic.org/t/invalid-file-type-application-octet-stream-use-a-file-that-matches-of-of-the-following-mime-types-text-csv-text-plain/15561)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 4\ **Last updated:** [August 11, 2020, 2:07pm UTC](https://forum.mautic.org/t/invalid-file-type-application-octet-stream-use-a-file-that-matches-of-of-the-following-mime-types-text-csv-text-plain/15561 "2020-08-11T14:07:25Z")
Your software My Mautic version is:3.0.2 My PHP version is:7.3 Your problem My problem is: When importing csv files the following error occurs : invalid file type “application/octet-stream”. Use a file that matches o… --- ## [Why emails sent status is 100% instead of Percentage of batch processed when Queuing](https://forum.mautic.org/t/why-emails-sent-status-is-100-instead-of-percentage-of-batch-processed-when-queuing/15586)
**Author:** [@arslancb](https://forum.mautic.org/u/arslancb)\ **Replies:** 1\ **Last updated:** [August 11, 2020, 8:10am UTC](https://forum.mautic.org/t/why-emails-sent-status-is-100-instead-of-percentage-of-batch-processed-when-queuing/15586 "2020-08-11T08:10:34Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2 Your problem My problem is: I tried searching the forum it seems I am the only facing this problem OR may be I don’t have a clear understanding ho ema… --- ## [Mark all contacts in a segment as "do not contact"](https://forum.mautic.org/t/mark-all-contacts-in-a-segment-as-do-not-contact/15587)
**Author:** [@xadriano](https://forum.mautic.org/u/xadriano)\ **Replies:** 1\ **Last updated:** [August 11, 2020, 8:06am UTC](https://forum.mautic.org/t/mark-all-contacts-in-a-segment-as-do-not-contact/15587 "2020-08-11T08:06:12Z")
Your software mautic 3 My Mautic version is: 3.2 My PHP version is: 7.3 Your problem My problem is: I have a large list of bounce contacts in a segment, and I would like to set all contacts in that segment to “do no… --- ## [Export everything and Import](https://forum.mautic.org/t/export-everything-and-import/15579)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 3\ **Last updated:** [August 10, 2020, 3:26pm UTC](https://forum.mautic.org/t/export-everything-and-import/15579 "2020-08-10T15:26:17Z")
Hello, I setup a new Installation of Mautic 3 to test it. My live environment is mautic 2.15 It is possible to export EVERYTHING from mautic 2.15 (leads, campagins, submissions, etc…) and import them in my new installa… [Previous page](https://forum.mautic.org/c/support/8.md?page=158) [Next page](https://forum.mautic.org/c/support/8.md?page=160)