# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=16 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 17 --- ## [Is Mautic 5 ready for production?](https://forum.mautic.org/t/is-mautic-5-ready-for-production/32200)
**Author:** [@dustbro](https://forum.mautic.org/u/dustbro)\ **Replies:** 4\ **Last updated:** [March 9, 2025, 9:40am UTC](https://forum.mautic.org/t/is-mautic-5-ready-for-production/32200 "2025-03-09T09:40:23Z")
I see a bunch of threads about various bugs in Mautic 5 that make it challenging to use for production. I’ve got v4 installed and have been learning the ropes, but I wonder if I should upgrade to v5 before I start using … --- ## ["Checked Out" campaigns - Intentional Delay?](https://forum.mautic.org/t/checked-out-campaigns-intentional-delay/22956)
**Author:** [@toby](https://forum.mautic.org/u/toby)\ **Replies:** 1\ **Last updated:** [March 8, 2025, 2:06am UTC](https://forum.mautic.org/t/checked-out-campaigns-intentional-delay/22956 "2025-03-08T02:06:33Z")
Hi all, Sometimes someone at my organisation will try to open a Campaign/Email/etc and be told that it is “Checked out” by someone else. I’ve noticed that this can happen even when Person B is no longer logged in or ac… --- ## [Question about campaigns and scheduled emails](https://forum.mautic.org/t/question-about-campaigns-and-scheduled-emails/35208)
**Author:** [@admin\_sonia](https://forum.mautic.org/u/admin_sonia)\ **Replies:** 0\ **Last updated:** [March 7, 2025, 2:03pm UTC](https://forum.mautic.org/t/question-about-campaigns-and-scheduled-emails/35208 "2025-03-07T14:03:09Z")
Your software My Mautic version is: v4.2.0 Your problem I created segments to sort my contacts by country and I created campaigns in which I integrated the segment concerned in order to make a journey. Once launched,… --- ## [Struggle to connect Amazon SES to Mautic 5.1](https://forum.mautic.org/t/struggle-to-connect-amazon-ses-to-mautic-5-1/32829)
**Author:** [@gbonato](https://forum.mautic.org/u/gbonato)\ **Replies:** 7\ **Last updated:** [March 7, 2025, 2:01pm UTC](https://forum.mautic.org/t/struggle-to-connect-amazon-ses-to-mautic-5-1/32829 "2025-03-07T14:01:30Z")
Your software My Mautic version is: v5.1.0 My PHP version is: PHP 8.1.29 My Database type and version is: mysql Your problem My problem is: As a no-code enthusiast of Mautic, it’s been a bit hard to create a fresh i… --- ## [Where are bounced messages](https://forum.mautic.org/t/where-are-bounced-messages/35206)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 0\ **Last updated:** [March 7, 2025, 11:29am UTC](https://forum.mautic.org/t/where-are-bounced-messages/35206 "2025-03-07T11:29:44Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2.26 My Database type and version is: Your problem My problem is: Bounced messages don’t appear in bounces segment These errors are showing in the log: … --- ## [One click List-Unsubscribe link contains incorrect email address](https://forum.mautic.org/t/one-click-list-unsubscribe-link-contains-incorrect-email-address/35198)
**Author:** [@brrcda](https://forum.mautic.org/u/brrcda)\ **Replies:** 2\ **Last updated:** [March 7, 2025, 9:07am UTC](https://forum.mautic.org/t/one-click-list-unsubscribe-link-contains-incorrect-email-address/35198 "2025-03-07T09:07:10Z")
Mautic version: 5.2.1 PHP version: 8.3.15 Database: 10.11.8-MariaDB-0ubuntu0.24.04.1 Sending via Amazon SES Amazon SES Bundle plugin installed for bounce management. I recently sent out an email to 6000 subscribers.… --- ## [Mautic & Microsoft Exchange: Outgoing email limits?](https://forum.mautic.org/t/mautic-microsoft-exchange-outgoing-email-limits/35191)
**Author:** [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Replies:** 0\ **Last updated:** [March 6, 2025, 8:56am UTC](https://forum.mautic.org/t/mautic-microsoft-exchange-outgoing-email-limits/35191 "2025-03-06T08:56:52Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem I work for an IT supplier, and we are going to offer Mautic to our customers for sending newsletters. We will inst… --- ## [Symfony/amazon-mailer DNC rate](https://forum.mautic.org/t/symfony-amazon-mailer-dnc-rate/35177)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 1\ **Last updated:** [March 5, 2025, 10:51pm UTC](https://forum.mautic.org/t/symfony-amazon-mailer-dnc-rate/35177 "2025-03-05T22:51:56Z")
Does anyone have an issue with high unsubscribe rate while using: symfony/amazon-mailer dependency? When I tested it, the one click unsubscribe header disappeared… Now I switched back to etailor’s Amazon SES plugin. I… --- ## [Problem with tracking a contact created via API](https://forum.mautic.org/t/problem-with-tracking-a-contact-created-via-api/35184)
**Author:** [@darkfireleaf](https://forum.mautic.org/u/darkfireleaf)\ **Replies:** 0\ **Last updated:** [March 5, 2025, 8:51am UTC](https://forum.mautic.org/t/problem-with-tracking-a-contact-created-via-api/35184 "2025-03-05T08:51:15Z")
Your software My Mautic version is: 4.4.10. I have this problem when creating a contact using the API: ‘email’ =\> $email, ‘firstname’ =\> $name, ‘telephone’ =\> $phone, ‘ipAddress’ =\> $ip, ‘overwriteWithBlank’ =\> tr… --- ## [Remove default CSS in emails](https://forum.mautic.org/t/remove-default-css-in-emails/30902)
**Author:** [@zengenuity](https://forum.mautic.org/u/zengenuity)\ **Replies:** 4\ **Last updated:** [March 3, 2025, 11:41am UTC](https://forum.mautic.org/t/remove-default-css-in-emails/30902 "2025-03-03T11:41:34Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.5.22-MariaDB-cll-lve Your problem My problem is: I want to send an email that looks like a plain normal email … --- ## [Change "is translation of" direction - or disconnect translated mails?](https://forum.mautic.org/t/change-is-translation-of-direction-or-disconnect-translated-mails/35123)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [March 3, 2025, 11:36am UTC](https://forum.mautic.org/t/change-is-translation-of-direction-or-disconnect-translated-mails/35123 "2025-03-03T11:36:33Z")
Mautic 5.1: By mistake I connected the translations of a mail in the “wrong” direction: DE is a translation of EN, while I would rather have EN is a translation of DE. Do you know a way I can disconnect them again? Lo… --- ## [Getting Reporting Data](https://forum.mautic.org/t/getting-reporting-data/20667)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 4\ **Last updated:** [March 3, 2025, 5:13am UTC](https://forum.mautic.org/t/getting-reporting-data/20667 "2025-03-03T05:13:46Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.x My Database type and version is: MariaDB Your problem My problem is: I have 10 campaigns, each of the campaigns sends between 5 and 20 emails. There a… --- ## [Email Campaign Reporting Issue in Mautic](https://forum.mautic.org/t/email-campaign-reporting-issue-in-mautic/35149)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 12:20pm UTC](https://forum.mautic.org/t/email-campaign-reporting-issue-in-mautic/35149 "2025-02-28T12:20:34Z")
I’m working on an email campaign report where I need to track key metrics (opens, clicks, unique clicks, bounces, etc.) campaign-wise. For example, if my campaign has 5 contacts, I want a report that reflects engagement… --- ## [Report with No Data](https://forum.mautic.org/t/report-with-no-data/16576)
**Author:** [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\ **Replies:** 8\ **Last updated:** [February 28, 2025, 5:23am UTC](https://forum.mautic.org/t/report-with-no-data/16576 "2025-02-28T05:23:49Z")
Your software My Mautic version is:v3.0.2 My PHP version is: 7.2.33 Your problem My problem is: I have created a report with the following: Data Source - Emails, Emails The problem is, when I view the report in M… --- ## [Issue with Gmail Email Open Tracking in Mautic (v5.0.4) using SparkPost](https://forum.mautic.org/t/issue-with-gmail-email-open-tracking-in-mautic-v5-0-4-using-sparkpost/35035)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 7\ **Last updated:** [February 28, 2025, 5:09am UTC](https://forum.mautic.org/t/issue-with-gmail-email-open-tracking-in-mautic-v5-0-4-using-sparkpost/35035 "2025-02-28T05:09:39Z")
Your software My Mautic version is: 5.0.4 Your problem My problem is: Don’t Get the count of read emails from gmail but gets count of others like yahoo Issue Description: I am using SparkPost to send emails via Maut… --- ## [Question on weekly reports](https://forum.mautic.org/t/question-on-weekly-reports/15607)
**Author:** [@shindberg](https://forum.mautic.org/u/shindberg)\ **Replies:** 8\ **Last updated:** [February 28, 2025, 5:01am UTC](https://forum.mautic.org/t/question-on-weekly-reports/15607 "2025-02-28T05:01:38Z")
--- ## [Emails stays in pending state](https://forum.mautic.org/t/emails-stays-in-pending-state/35109)
**Author:** [@hlassiege](https://forum.mautic.org/u/hlassiege)\ **Replies:** 2\ **Last updated:** [February 26, 2025, 7:28pm UTC](https://forum.mautic.org/t/emails-stays-in-pending-state/35109 "2025-02-26T19:28:09Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: mysql 8.0.41 Your problem My problem is: Emails are kept in pending state I’m new to Mautic and I’ve created a ne… --- ## [Mautic 5.2.2 - Conditions ignored in Double Opt-In Campaign](https://forum.mautic.org/t/mautic-5-2-2-conditions-ignored-in-double-opt-in-campaign/35099)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [February 26, 2025, 12:22pm UTC](https://forum.mautic.org/t/mautic-5-2-2-conditions-ignored-in-double-opt-in-campaign/35099 "2025-02-26T12:22:12Z")
Your software My Mautic version is: 5.2.2 (fresh Installation) My PHP version is: 8.1.31 My Database type and version is: MySQL 8.0.41 Your problem My problem is: That I have a standard Double Opt-In campaign which… --- ## [Mautic sends Emails to Contacts marked Do Not Contact](https://forum.mautic.org/t/mautic-sends-emails-to-contacts-marked-do-not-contact/35125)
**Author:** [@zero477](https://forum.mautic.org/u/zero477)\ **Replies:** 0\ **Last updated:** [February 25, 2025, 8:56pm UTC](https://forum.mautic.org/t/mautic-sends-emails-to-contacts-marked-do-not-contact/35125 "2025-02-25T20:56:48Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.2.26 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 Your problem My problem is: Going to Channels → Emails → Segment Email These errors a… --- ## [Editing a link attached to an image in Builder changes the email format](https://forum.mautic.org/t/editing-a-link-attached-to-an-image-in-builder-changes-the-email-format/35124)
**Author:** [@athomas126](https://forum.mautic.org/u/athomas126)\ **Replies:** 1\ **Last updated:** [February 25, 2025, 6:59pm UTC](https://forum.mautic.org/t/editing-a-link-attached-to-an-image-in-builder-changes-the-email-format/35124 "2025-02-25T18:59:16Z")
I am not a tech person. I am a copywriter part of a business start-up trying to fix an issue in Mautic so I’m not sure about this information but I will be adding screen captures of the issue. My Mautic version is: My… --- ## [API rate limit](https://forum.mautic.org/t/api-rate-limit/35117)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 0\ **Last updated:** [February 25, 2025, 2:05pm UTC](https://forum.mautic.org/t/api-rate-limit/35117 "2025-02-25T14:05:19Z")
Your software My mautic: v5.2.2 PHP Version 8.2.15 My Database type and version is: 10.6.20-MariaDB- Your problem My problem is: Hi, I’m trying to connect my Mautic to Clicksend. To connect them I’m using Zoho Fl… --- ## [Invalid CSRF token](https://forum.mautic.org/t/invalid-csrf-token/10616)
**Author:** [@ratma](https://forum.mautic.org/u/ratma)\ **Replies:** 4\ **Last updated:** [February 25, 2025, 12:13pm UTC](https://forum.mautic.org/t/invalid-csrf-token/10616 "2025-02-25T12:13:46Z")
Hi, I’ve been using Mautic for months and I’m very happy with your services. But today when trying to access, none of my users worked and I did not have any errors, the login page was simply reloaded. Then I deleted the… --- ## [Text messages buttons](https://forum.mautic.org/t/text-messages-buttons/35096)
**Author:** [@ravi\_2002](https://forum.mautic.org/u/ravi_2002)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 7:44pm UTC](https://forum.mautic.org/t/text-messages-buttons/35096 "2025-02-24T19:44:26Z")
Your software My Mautic version is:4.4. My PHP version is:7.4.33 My Database type and version is: Your problem My problem is: I want to add send and send Example buttons in Text messages same as like in Emails and n… --- ## [WordPress-Mautic Sync error - Failed to fetch custom field](https://forum.mautic.org/t/wordpress-mautic-sync-error-failed-to-fetch-custom-field/34899)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 11:43am UTC](https://forum.mautic.org/t/wordpress-mautic-sync-error-failed-to-fetch-custom-field/34899 "2025-02-24T11:43:12Z")
Your software My PHP version is : 8.0.30 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0.40 Mautic version is: 4.4.13 WordPress-plugin Name/version: Mautic Integration For WooCommerce 1.5.3 Updating/In… --- ## [\[SOLVED\] Mautic 5.2.2 switch email sending to doctrine queue problem](https://forum.mautic.org/t/solved-mautic-5-2-2-switch-email-sending-to-doctrine-queue-problem/35064)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [February 23, 2025, 10:42pm UTC](https://forum.mautic.org/t/solved-mautic-5-2-2-switch-email-sending-to-doctrine-queue-problem/35064 "2025-02-23T22:42:40Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3 My Database type and version is: mariadb-10.6.20 Your problem My problem is: switching to doctrine queue dosen’t work These errors are showing in the… --- ## [What hosting are you using for mautic?](https://forum.mautic.org/t/what-hosting-are-you-using-for-mautic/26044)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [February 23, 2025, 5:00pm UTC](https://forum.mautic.org/t/what-hosting-are-you-using-for-mautic/26044 "2025-02-23T17:00:40Z")
Hey, i have at the moment mautic installed on shared hosting in fastcomet. I have a package 6 Cores CPU and 6 GB of Ram so even if it’s shared hosting it’s a strong one. One of fastcomet limits is that you can’t use da… --- ## [Send Email on Forms not Using From Email Setting](https://forum.mautic.org/t/send-email-on-forms-not-using-from-email-setting/35063)
**Author:** [@cdavey](https://forum.mautic.org/u/cdavey)\ **Replies:** 2\ **Last updated:** [February 22, 2025, 10:52pm UTC](https://forum.mautic.org/t/send-email-on-forms-not-using-from-email-setting/35063 "2025-02-22T22:52:16Z")
Your software My Mautic version is: 5.2.2 My problem is: We have seen that when you use an existing email template on a send results/ send email action on a form, the from email address which is set on the email is no… --- ## [Issues with Multiple Mautic Forms on One Landing Page](https://forum.mautic.org/t/issues-with-multiple-mautic-forms-on-one-landing-page/35005)
**Author:** [@dogfishg64](https://forum.mautic.org/u/dogfishg64)\ **Replies:** 3\ **Last updated:** [February 22, 2025, 10:47pm UTC](https://forum.mautic.org/t/issues-with-multiple-mautic-forms-on-one-landing-page/35005 "2025-02-22T22:47:39Z")
Hello Mautic Community, We are currently using Mautic (v5.2.2) to capture leads on a lengthy landing page by inserting two identical forms. While the first form works as expected—showing validation messages and success … --- ## [Mautic general error 1467 failed to read auto-increment value from storage engine](https://forum.mautic.org/t/mautic-general-error-1467-failed-to-read-auto-increment-value-from-storage-engine/20861)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 8\ **Last updated:** [February 19, 2025, 2:59pm UTC](https://forum.mautic.org/t/mautic-general-error-1467-failed-to-read-auto-increment-value-from-storage-engine/20861 "2025-02-19T14:59:42Z")
Your software My Mautic version is:4.0 My PHP version is:7.4 My Database type and version is: MariaDB 10.3 Your problem My problem is: email queue not working and email unable to send but normal email process is wor… --- ## [Symfony\\Component\\Console\\Exception\\CommandNotFoundException: Command "mautic:emails:send" is not defined](https://forum.mautic.org/t/symfony-component-console-exception-commandnotfoundexception-command-mauticsend-is-not-defined/35036)
**Author:** [@3von](https://forum.mautic.org/u/3von)\ **Replies:** 1\ **Last updated:** [February 19, 2025, 1:50pm UTC](https://forum.mautic.org/t/symfony-component-console-exception-commandnotfoundexception-command-mauticsend-is-not-defined/35036 "2025-02-19T13:50:23Z")
Your software My Mautic version is: 5.2.1 My PHP version is:8.1 My Database type and version is:MariaDB Your problem My problem is: None of my emails are sending These errors are showing in the log: \[2025-02-17T00… [Previous page](https://forum.mautic.org/c/support/8.md?page=15) [Next page](https://forum.mautic.org/c/support/8.md?page=17)