# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=160 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 161 --- ## [Contacts not getting added via API anymore after upgrading Mautic version?](https://forum.mautic.org/t/contacts-not-getting-added-via-api-anymore-after-upgrading-mautic-version/15571)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 1\ **Last updated:** [August 9, 2020, 12:06am UTC](https://forum.mautic.org/t/contacts-not-getting-added-via-api-anymore-after-upgrading-mautic-version/15571 "2020-08-09T00:06:37Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 5.6.29 Your problem My problem is: I recently upgraded my Mautic version to 2.16.3, didn’t upgrade in a while, but I noticed as soon as I did it doesn’t … --- ## [API error after update to 2.16.0](https://forum.mautic.org/t/api-error-after-update-to-2-16-0/13349)
**Author:** [@leonsmit](https://forum.mautic.org/u/leonsmit)\ **Replies:** 4\ **Last updated:** [March 24, 2020, 1:06pm UTC](https://forum.mautic.org/t/api-error-after-update-to-2-16-0/13349 "2020-03-24T13:06:45Z")
Your software My Mautic version after update is: 2.16.0 My Previous Mautic version : 2.15.3 My PHP version is: 7.2.24-0ubuntu0.18.04.3 Your problem My problem is: We have a server side app which uses Mautic API to … --- ## [Contact Activity Log table for SugarCRM custom sync](https://forum.mautic.org/t/contact-activity-log-table-for-sugarcrm-custom-sync/4564)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 2\ **Last updated:** [August 8, 2020, 3:38am UTC](https://forum.mautic.org/t/contact-activity-log-table-for-sugarcrm-custom-sync/4564 "2020-08-08T03:38:21Z")
Hi guys, where can I find the data about the activities of a contact in the database? I would like to see the record for: email open URL visit form filled etc. I found out email\_stats, form\_submissions, page\_h… --- ## [How to send SMS to segment?](https://forum.mautic.org/t/how-to-send-sms-to-segment/15550)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 2\ **Last updated:** [August 8, 2020, 1:28am UTC](https://forum.mautic.org/t/how-to-send-sms-to-segment/15550 "2020-08-08T01:28:54Z")
Scenario: Local restaurant wants to send a weekly SMS to its customers to alert them about upcoming deals and promotions. Since the restaurant offers different deals each week, the SMS that is sent would need to be diffe… --- ## [Auth0 Support/Direction](https://forum.mautic.org/t/auth0-support-direction/15548)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [August 6, 2020, 6:44pm UTC](https://forum.mautic.org/t/auth0-support-direction/15548 "2020-08-06T18:44:01Z")
Can someone point me to a resource where I can learn how to connect auth0 and Mautic so that auth0 starts sending me signup details ? I have installed the Auth0 plugin for Mautic and have everything setup (except no ide… --- ## ["Sending in progress" does not actually progress](https://forum.mautic.org/t/sending-in-progress-does-not-actually-progress/15396)
**Author:** [@hermanblau](https://forum.mautic.org/u/hermanblau)\ **Replies:** 6\ **Last updated:** [August 6, 2020, 4:40pm UTC](https://forum.mautic.org/t/sending-in-progress-does-not-actually-progress/15396 "2020-08-06T16:40:39Z")
Hello, everyone! I’m finding that my “Sending in progress” fails at some point during the email campaign. I’ll press “Send” on the email to process 100 per batch and the installation will send 300-500 of the 17,000 cus… --- ## [Email Comprehensive Stats Report Not Working](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509)
**Author:** [@parrabol](https://forum.mautic.org/u/parrabol)\ **Replies:** 3\ **Last updated:** [August 6, 2020, 6:31am UTC](https://forum.mautic.org/t/email-comprehensive-stats-report-not-working/11509 "2020-08-06T06:31:06Z")
Hi all. Please help me resolve issue. For some reason stats don’t working in Mautic. We have self hosted version of 2.15.2. (linux+nginx+php+cloud SQL (GCP)). there are three crucial metrics I’m not able to receive: Un… --- ## [Installation v2.16.2](https://forum.mautic.org/t/installation-v2-16-2/15520)
**Author:** [@sachinjain-smj](https://forum.mautic.org/u/sachinjain-smj)\ **Replies:** 3\ **Last updated:** [August 5, 2020, 9:33pm UTC](https://forum.mautic.org/t/installation-v2-16-2/15520 "2020-08-05T21:33:22Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1 Your problem My problem is: The site is currently offline due to encountering an error. If the problem persists, please contact the system administra… --- ## [Mautic Tracking: Not showing page hits](https://forum.mautic.org/t/mautic-tracking-not-showing-page-hits/15527)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 0\ **Last updated:** [August 5, 2020, 2:37pm UTC](https://forum.mautic.org/t/mautic-tracking-not-showing-page-hits/15527 "2020-08-05T14:37:09Z")
My Mautic version is: v2.16.2 My PHP version is 7.1.33 : My MySQL/MariaDB version is (delete as applicable): MariaDB 10.1 My problem is: I set up the tracking code on Wordpress using WP Mautic. I followed all the s… --- ## [Reporting of campaign](https://forum.mautic.org/t/reporting-of-campaign/15510)
**Author:** [@Tabish](https://forum.mautic.org/u/Tabish)\ **Replies:** 0\ **Last updated:** [August 4, 2020, 11:08am UTC](https://forum.mautic.org/t/reporting-of-campaign/15510 "2020-08-04T11:08:36Z")
Is there any reporting tool or integration available for Mautic campaign so that I can extract monthly reports of particular campaigns. Anybody please help me with this it’s very urgent. I’ll really appreciate your assis… --- ## [Problem when completing a form](https://forum.mautic.org/t/problem-when-completing-a-form/15492)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 1\ **Last updated:** [August 4, 2020, 9:24am UTC](https://forum.mautic.org/t/problem-when-completing-a-form/15492 "2020-08-04T09:24:59Z")
My Mautic version is: v2.16.2 My PHP version is 7.1.33 : My MySQL/MariaDB version is (delete as applicable): MariaDB 10.1 I’m trying to complete a Mautic form on the home of https://autenticonuevayork.com These err… --- ## [Error when clicking on "Landing Pages"](https://forum.mautic.org/t/error-when-clicking-on-landing-pages/15507)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 0\ **Last updated:** [August 4, 2020, 9:16am UTC](https://forum.mautic.org/t/error-when-clicking-on-landing-pages/15507 "2020-08-04T09:16:08Z")
My Mautic version is: v2.16.2 My PHP version is 7.1.33 : My MySQL/MariaDB version is (delete as applicable): MariaDB 10.1 I click on “Landing Pages”. These errors are showing at the website : Nothing happens, I c… --- ## [Queeing and Mautic Logic](https://forum.mautic.org/t/queeing-and-mautic-logic/12369)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 14\ **Last updated:** [August 3, 2020, 9:14pm UTC](https://forum.mautic.org/t/queeing-and-mautic-logic/12369 "2020-08-03T21:14:29Z")
I have a logic question inside Mautic. If Mautic is set to send mails with a Queue and limited to 10 messages limit, with the cronjob set to send every 5 minutes (so 120 messages per hour, 2880 message per day). Now a … --- ## [\[SOLVED\] Upgrade to 3.0.1 - Row size too large - MariaDB 10.5](https://forum.mautic.org/t/solved-upgrade-to-3-0-1-row-size-too-large-mariadb-10-5/15495)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 1\ **Last updated:** [August 3, 2020, 4:57pm UTC](https://forum.mautic.org/t/solved-upgrade-to-3-0-1-row-size-too-large-mariadb-10-5/15495 "2020-08-03T16:57:01Z")
Your software My PHP version is : 7.3.20 My MariaDB version is : 10.5 Server version: 10.5.4-MariaDB MariaDB Server Client: mysql Ver 15.1 Distrib 10.5.4-MariaDB, for Linux (x86\_64) using readline 5.1 Updating/Inst… --- ## [Confusion with interface blacklisted vs. not blacklisted with "Toggle Details"](https://forum.mautic.org/t/confusion-with-interface-blacklisted-vs-not-blacklisted-with-toggle-details/15475)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [August 2, 2020, 8:04am UTC](https://forum.mautic.org/t/confusion-with-interface-blacklisted-vs-not-blacklisted-with-toggle-details/15475 "2020-08-02T08:04:13Z")
My Mautic version is:v3.0.1 My PHP version is: 7.2.32 Your problem My problem is: See attached screenshots. bla.png shows a blacklisted email account. Simply going into the details for that account and looking at th… --- ## [Some Upgrade Woes this morning](https://forum.mautic.org/t/some-upgrade-woes-this-morning/14842)
**Author:** [@gorbutt](https://forum.mautic.org/u/gorbutt)\ **Replies:** 5\ **Last updated:** [July 31, 2020, 4:22pm UTC](https://forum.mautic.org/t/some-upgrade-woes-this-morning/14842 "2020-07-31T16:22:15Z")
Your software My PHP version is : 7.3.18 My MariaDB version is 10.3.22-MariaD Updating/Installing Woes Hi all, I performed the upgrade this morning. I had issues with the web gui approach and had to use the cli to co… --- ## [Mautic 3 Nginx config](https://forum.mautic.org/t/mautic-3-nginx-config/15426)
**Author:** [@neoocm](https://forum.mautic.org/u/neoocm)\ **Replies:** 1\ **Last updated:** [July 31, 2020, 1:45pm UTC](https://forum.mautic.org/t/mautic-3-nginx-config/15426 "2020-07-31T13:45:15Z")
Hi guys, Can you please post the nginx config to properly run mautic for my subdomain mautic.example.com? Thanks! --- ## [Page Visitors not recognized](https://forum.mautic.org/t/page-visitors-not-recognized/15468)
**Author:** [@stefan](https://forum.mautic.org/u/stefan)\ **Replies:** 0\ **Last updated:** [July 31, 2020, 11:50am UTC](https://forum.mautic.org/t/page-visitors-not-recognized/15468 "2020-07-31T11:50:24Z")
Hi All I installed Mautic on a Docker instance and did do all the cors setting. I see that the page is calling mtc.js and mtc/event Respond of the event call :{“success”:1,“id”:null,“sid”:null,“device\_id”:null,“events… --- ## [Twitter integration errors](https://forum.mautic.org/t/twitter-integration-errors/15427)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 4\ **Last updated:** [July 31, 2020, 12:53am UTC](https://forum.mautic.org/t/twitter-integration-errors/15427 "2020-07-31T00:53:03Z")
Your software My Mautic version is:v3.0.1 My PHP version is: 7.2.32 Your problem My problem is: Tried to test drive twitter integration and chose to follow @potus for lack of anything better. Multitude of log error… --- ## [Try to upload old database in mautic 3.0.1](https://forum.mautic.org/t/try-to-upload-old-database-in-mautic-3-0-1/15457)
**Author:** [@sylvain59300](https://forum.mautic.org/u/sylvain59300)\ **Replies:** 0\ **Last updated:** [July 30, 2020, 7:27pm UTC](https://forum.mautic.org/t/try-to-upload-old-database-in-mautic-3-0-1/15457 "2020-07-30T19:27:30Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.2 Your problem My problem is: can’t import database These errors are showing in the log: Steps I have tried to fix the problem: Hi, My old mautic ins… --- ## [Date Based Campaign](https://forum.mautic.org/t/date-based-campaign/15418)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 11\ **Last updated:** [July 30, 2020, 10:48am UTC](https://forum.mautic.org/t/date-based-campaign/15418 "2020-07-30T10:48:39Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2 Your problem My problem is: When trying to setup a Birthday Campaign it does not seem to trigger correctly These errors are showing in the log: None… --- ## [Upgrade error with more than 10000 contacts using cli command line](https://forum.mautic.org/t/upgrade-error-with-more-than-10000-contacts-using-cli-command-line/15339)
**Author:** [@yourrfriend](https://forum.mautic.org/u/yourrfriend)\ **Replies:** 5\ **Last updated:** [July 30, 2020, 10:26am UTC](https://forum.mautic.org/t/upgrade-error-with-more-than-10000-contacts-using-cli-command-line/15339 "2020-07-30T10:26:17Z")
Your software My Mautic version is: 2.16.3 My PHP version is:7.3 Your problem My problem is: I want to upgrade mautic 2.16.3 to mautic 3 via console cli. I have more than 10K contacts and getting the error message o… --- ## [Cron mautic:social:monitoring error](https://forum.mautic.org/t/cron-mauticmonitoring-error/15444)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [July 29, 2020, 4:26pm UTC](https://forum.mautic.org/t/cron-mauticmonitoring-error/15444 "2020-07-29T16:26:51Z")
Your software My Mautic version is: v3.0.1 My PHP version is: 7.2.32 Your problem My problem is: These errors are showing when running command line: /usr/bin/ea-php72 /home/xxxxxx/public\_html/xxxxxxxxxx.com/bin/con… --- ## [Webview page shows unsubscribe link - causing problems](https://forum.mautic.org/t/webview-page-shows-unsubscribe-link-causing-problems/15405)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [July 29, 2020, 1:04am UTC](https://forum.mautic.org/t/webview-page-shows-unsubscribe-link-causing-problems/15405 "2020-07-29T01:04:23Z")
Your software My Mautic version is: v3.0.1 My PHP version is: 7.2.32 Your problem My problem is: When inserting the tag {webview\_url} so the viewer of an email can click on the web view version of the email, it brin… --- ## [Issue when importing contact information in Mautic 3.0.0](https://forum.mautic.org/t/issue-when-importing-contact-information-in-mautic-3-0-0/15386)
**Author:** [@ahmed](https://forum.mautic.org/u/ahmed)\ **Replies:** 4\ **Last updated:** [July 28, 2020, 6:19pm UTC](https://forum.mautic.org/t/issue-when-importing-contact-information-in-mautic-3-0-0/15386 "2020-07-28T18:19:49Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3.20 Your problem My problem is: Importing contact information Hello! I tried importing a CSV file from my local computer to Mautic. I uploaded the fil… --- ## [Twitter Integration](https://forum.mautic.org/t/twitter-integration/8789)
**Author:** [@vilumoi](https://forum.mautic.org/u/vilumoi)\ **Replies:** 2\ **Last updated:** [July 27, 2020, 6:44pm UTC](https://forum.mautic.org/t/twitter-integration/8789 "2020-07-27T18:44:32Z")
I made a Twitter App to integrate it into my Mautic, but when i want to do a Social Monitoring from a Hashtag it don’t work, it don’t save any contact from twitter. My app: Anyone can tell me if i’m doing so… --- ## [Mautic App Theme](https://forum.mautic.org/t/mautic-app-theme/15397)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 1\ **Last updated:** [July 27, 2020, 9:22am UTC](https://forum.mautic.org/t/mautic-app-theme/15397 "2020-07-27T09:22:59Z")
Is there a document that articulates the Mautic theme? Not the email themes. But I love the Mautic layout and wanted to see if there were any design guidelines show the fonts etc. --- ## [Using Twilio SMS text mesage](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541)
**Author:** [@sraisz](https://forum.mautic.org/u/sraisz)\ **Replies:** 6\ **Last updated:** [July 25, 2020, 12:06am UTC](https://forum.mautic.org/t/using-twilio-sms-text-mesage/9541 "2020-07-25T00:06:04Z")
I set up an account, purchased a number from Twilio and put all the details in the plugin configuration in Mautic. I created a test campaign and a test landing page form. But I can’t seem to get it to work. I entere… --- ## ["Child "companyFields" does not exist."](https://forum.mautic.org/t/child-companyfields-does-not-exist/15374)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 0\ **Last updated:** [July 24, 2020, 9:31pm UTC](https://forum.mautic.org/t/child-companyfields-does-not-exist/15374 "2020-07-24T21:31:48Z")
Your software My Mautic version is: 3 My PHP version is:7.3.20 Your problem My problem is: When trying to add vTiger plugin I get the following error in the log. These errors are showing in the log: \[2020-07-24 16… --- ## [Emails sending from browser?](https://forum.mautic.org/t/emails-sending-from-browser/15352)
**Author:** [@dante7](https://forum.mautic.org/u/dante7)\ **Replies:** 3\ **Last updated:** [July 24, 2020, 12:20pm UTC](https://forum.mautic.org/t/emails-sending-from-browser/15352 "2020-07-24T12:20:33Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.0.33 Your problem My problem is: When I am sending an email campaign, mautic requires the browser to be open else the campaign cannot get sent. I cann… [Previous page](https://forum.mautic.org/c/support/8.md?page=159) [Next page](https://forum.mautic.org/c/support/8.md?page=161)