# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=161 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 162 --- ## [Moving from Convertkit to Mautic](https://forum.mautic.org/t/moving-from-convertkit-to-mautic/15346)
**Author:** [@edco](https://forum.mautic.org/u/edco)\ **Replies:** 2\ **Last updated:** [July 24, 2020, 10:09am UTC](https://forum.mautic.org/t/moving-from-convertkit-to-mautic/15346 "2020-07-24T10:09:26Z")
Anybody here used Convertkit before Mautic? I’m switching from Convertkit to Mautic, and I could use some suggestions on how to migrate best. In Convertkit I have: “Tags” that are assigned to contacts “Segments” that… --- ## [A cookie associated with a cross-site resource at {Domain Name} was set without the SameSite attribute](https://forum.mautic.org/t/a-cookie-associated-with-a-cross-site-resource-at-domain-name-was-set-without-the-samesite-attribute/15340)
**Author:** [@gary.harrison](https://forum.mautic.org/u/gary.harrison)\ **Replies:** 0\ **Last updated:** [July 23, 2020, 4:18am UTC](https://forum.mautic.org/t/a-cookie-associated-with-a-cross-site-resource-at-domain-name-was-set-without-the-samesite-attribute/15340 "2020-07-23T04:18:48Z")
Your software My Mautic version is: 3.01 My PHP version is: 7.3 Your problem My problem is: A cookie associated with a cross-site resource at {Domain Name} was set without the SameSite attribute. Here is the complet… --- ## [Unable to view configuration page](https://forum.mautic.org/t/unable-to-view-configuration-page/15321)
**Author:** [@lozoming](https://forum.mautic.org/u/lozoming)\ **Replies:** 1\ **Last updated:** [July 22, 2020, 1:25pm UTC](https://forum.mautic.org/t/unable-to-view-configuration-page/15321 "2020-07-22T13:25:10Z")
Your software My PHP version is : 7.3.20 My MySQL/MariaDB version is: 10.5 These errors are showing in the Mautic log : mautic.CRITICAL: Uncaught PHP Exception Symfony\\Component\\Debug\\Exception\\FatalErrorException: … --- ## [Using separate email for each list](https://forum.mautic.org/t/using-separate-email-for-each-list/14683)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 18\ **Last updated:** [July 22, 2020, 12:08am UTC](https://forum.mautic.org/t/using-separate-email-for-each-list/14683 "2020-07-22T00:08:15Z")
Your software My Mautic version is: 2.6.2 My PHP version is:7.2 Your problem My problem is: How to send autoresponders to a list with custom email only for that list. Seems like you can only use one main email to se… --- ## [Copy of Mautic from a subdomain to a new domain on the same VPS is too slow](https://forum.mautic.org/t/copy-of-mautic-from-a-subdomain-to-a-new-domain-on-the-same-vps-is-too-slow/15270)
**Author:** [@bajola](https://forum.mautic.org/u/bajola)\ **Replies:** 4\ **Last updated:** [July 21, 2020, 8:51pm UTC](https://forum.mautic.org/t/copy-of-mautic-from-a-subdomain-to-a-new-domain-on-the-same-vps-is-too-slow/15270 "2020-07-21T20:51:43Z")
Your software My Mautic version is: 2.13.1 My PHP version is: 7.1.33-16+0~20200514.38+debian9~1.gbp1e5820 My MySQL version is : 10.1.44-MariaDB -0+deb9u1 - Debian 9.11 RAM: 6144 MB CPU: 4 Disc: 40 GB Number of con… --- ## [CSS Classes in the HTML Tag](https://forum.mautic.org/t/css-classes-in-the-html-tag/15127)
**Author:** [@crayback](https://forum.mautic.org/u/crayback)\ **Replies:** 2\ **Last updated:** [July 21, 2020, 6:33pm UTC](https://forum.mautic.org/t/css-classes-in-the-html-tag/15127 "2020-07-21T18:33:47Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.33-15+ubuntu16.04.1+deb.sury.org+1 Your problem My problem is: We are noticing a bunch of classes are getting added to the html tag when we create a… --- ## [How to create new container connecting to existing database?](https://forum.mautic.org/t/how-to-create-new-container-connecting-to-existing-database/15316)
**Author:** [@danielhilst](https://forum.mautic.org/u/danielhilst)\ **Replies:** 1\ **Last updated:** [July 21, 2020, 5:56pm UTC](https://forum.mautic.org/t/how-to-create-new-container-connecting-to-existing-database/15316 "2020-07-21T17:56:56Z")
Your software My Mautic version is: mautic/mautic:latest (2.16) My PHP version is: 7.3 Your problem My problem is: I have an existing database and suppose that I lost the container connected to it. When creating a ne… --- ## [Add custom field as get-parameter on link click](https://forum.mautic.org/t/add-custom-field-as-get-parameter-on-link-click/4342)
**Author:** [@poseidonpublishing](https://forum.mautic.org/u/poseidonpublishing)\ **Replies:** 7\ **Last updated:** [July 21, 2020, 5:29pm UTC](https://forum.mautic.org/t/add-custom-field-as-get-parameter-on-link-click/4342 "2020-07-21T17:29:22Z")
Hey guys, I just discovered Mautic and so far it seems great. We are currently in the process of moving our system over to AgileCRM, but I see that Mautic has almost all the necessary features for us at a very … --- ## [Contact Custom Parameters not being updated](https://forum.mautic.org/t/contact-custom-parameters-not-being-updated/3927)
**Author:** [@tripp](https://forum.mautic.org/u/tripp)\ **Replies:** 3\ **Last updated:** [July 6, 2016, 7:24pm UTC](https://forum.mautic.org/t/contact-custom-parameters-not-being-updated/3927 "2016-07-06T19:24:10Z")
Contacts not getting custom parameters being passed. So testing out my mautic integration, none of my custom parameters were being passed, even though the visit was being recorded, IP address etc sent. So I cha… --- ## [Help me understand these ipv6 entires](https://forum.mautic.org/t/help-me-understand-these-ipv6-entires/15280)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 5\ **Last updated:** [July 21, 2020, 4:27pm UTC](https://forum.mautic.org/t/help-me-understand-these-ipv6-entires/15280 "2020-07-21T16:27:48Z")
Your software My Mautic version is:v3.0.1 My PHP version is: 7.2.32 Your problem My problem is:unusual ipv6 entries. Hello, I know this is not unique to Mautic but since these IPv6 addresses are showing up in the re… --- ## [Move Server](https://forum.mautic.org/t/move-server/15293)
**Author:** [@stefan](https://forum.mautic.org/u/stefan)\ **Replies:** 3\ **Last updated:** [July 21, 2020, 8:26am UTC](https://forum.mautic.org/t/move-server/15293 "2020-07-21T08:26:55Z")
Hi All Im trying to move my Mautic installation to a installation based on docker. I backed up my MYSQL DB and restored it on the new server. In the docker config i have: environment: MAUTIC\_DB\_HOST: mydb MAUTIC\_DB… --- ## [Dynamic Content in Wordpress](https://forum.mautic.org/t/dynamic-content-in-wordpress/11685)
**Author:** [@gabe](https://forum.mautic.org/u/gabe)\ **Replies:** 4\ **Last updated:** [July 21, 2020, 5:53am UTC](https://forum.mautic.org/t/dynamic-content-in-wordpress/11685 "2020-07-21T05:53:00Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem My problem is: I’m trying to make a wordpress page adjust it’s content based on a field in Mautic. So I setup 2 non-compaign dynamic c… --- ## [Email tracking does not work](https://forum.mautic.org/t/email-tracking-does-not-work/15298)
**Author:** [@pputnik](https://forum.mautic.org/u/pputnik)\ **Replies:** 0\ **Last updated:** [July 20, 2020, 6:31pm UTC](https://forum.mautic.org/t/email-tracking-does-not-work/15298 "2020-07-20T18:31:48Z")
Tried to find my case in this forum but no luck. Could you advise, please? Your software My Mautic version is: 2.16.3 My PHP version is: 7.0.33 Your problem My problem is: when email is sent to contact it contains a… --- ## [Change author of an email](https://forum.mautic.org/t/change-author-of-an-email/15292)
**Author:** [@rodu94](https://forum.mautic.org/u/rodu94)\ **Replies:** 0\ **Last updated:** [July 20, 2020, 3:01pm UTC](https://forum.mautic.org/t/change-author-of-an-email/15292 "2020-07-20T15:01:37Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.3.20 My problem is: I"m new on Mautic and I thought my problem was easy to resolve but … not really : It’s simple, I have made a form in Mautic with d… --- ## [Cookie session information lost through update to 3.0.1](https://forum.mautic.org/t/cookie-session-information-lost-through-update-to-3-0-1/15285)
**Author:** [@martinus](https://forum.mautic.org/u/martinus)\ **Replies:** 0\ **Last updated:** [July 20, 2020, 9:09am UTC](https://forum.mautic.org/t/cookie-session-information-lost-through-update-to-3-0-1/15285 "2020-07-20T09:09:25Z")
My software My PHP version is : 7.2.XX My MySQL version is: 5.7.28 My problem I just updated to Mautic 3.0.1 from 2.5.3. First, everything seemed to work perfectly fine, new campaigns worked… … but apparently, Mauti… --- ## [Is it possible to clear the contacts stage?](https://forum.mautic.org/t/is-it-possible-to-clear-the-contacts-stage/15266)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 0\ **Last updated:** [July 18, 2020, 3:50am UTC](https://forum.mautic.org/t/is-it-possible-to-clear-the-contacts-stage/15266 "2020-07-18T03:50:06Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3 Your problem My problem is: I’d like to clear/remove the stage a contact is at. Not just change it. Clear it. --- ## [Error installing Mautic 3.0.1 Row size too large](https://forum.mautic.org/t/error-installing-mautic-3-0-1-row-size-too-large/15263)
**Author:** [@brunonascimento](https://forum.mautic.org/u/brunonascimento)\ **Replies:** 3\ **Last updated:** [July 17, 2020, 8:35pm UTC](https://forum.mautic.org/t/error-installing-mautic-3-0-1-row-size-too-large/15263 "2020-07-17T20:35:04Z")
Error installing Mautic 3.0.1 cpanel hosting (HostGator) Help! PHP Version: 7.2 Mautic Version: 3.0.1 First forgiveness for writing, I’m Brazilian and I’m using Google Translate, I need help to install Mautic in my H… --- ## [Contacts are being tagged, but won't add to the Segment](https://forum.mautic.org/t/contacts-are-being-tagged-but-wont-add-to-the-segment/15244)
**Author:** [@nicholas](https://forum.mautic.org/u/nicholas)\ **Replies:** 3\ **Last updated:** [July 17, 2020, 3:03pm UTC](https://forum.mautic.org/t/contacts-are-being-tagged-but-wont-add-to-the-segment/15244 "2020-07-17T15:03:07Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: My contacts are being tagged properly, but will not be added to the corresponding segment. Steps I have tried to fix the … --- ## [User can't view/edit/delete another user's contact but can create for another user](https://forum.mautic.org/t/user-cant-view-edit-delete-another-users-contact-but-can-create-for-another-user/15253)
**Author:** [@vishnunn](https://forum.mautic.org/u/vishnunn)\ **Replies:** 0\ **Last updated:** [July 17, 2020, 12:56pm UTC](https://forum.mautic.org/t/user-cant-view-edit-delete-another-users-contact-but-can-create-for-another-user/15253 "2020-07-17T12:56:57Z")
Hello All, I am relatively new to Mautic and today upgraded to version 3. So far Mautic looks fantastic to our small team and we are thankful for all the work that the Mautic team have put in to make this happen. Your … --- ## [Iplookup Cron Not Working](https://forum.mautic.org/t/iplookup-cron-not-working/15165)
**Author:** [@awesomemautic](https://forum.mautic.org/u/awesomemautic)\ **Replies:** 2\ **Last updated:** [July 16, 2020, 10:01am UTC](https://forum.mautic.org/t/iplookup-cron-not-working/15165 "2020-07-16T10:01:52Z")
My Mautic version is: 3.0.1 My PHP version is: 7.3.19 My problem is: When run php /path/to/mautic/bin/console mautic:iplookup:download cron it doesn’t download. In Miscellaneous Settings \> IP lookup service setup are c… --- ## [API Data Import Storage Question](https://forum.mautic.org/t/api-data-import-storage-question/15238)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [July 16, 2020, 8:16am UTC](https://forum.mautic.org/t/api-data-import-storage-question/15238 "2020-07-16T08:16:22Z")
Hi, I have a simple question. If we have an API integration setup and it is firing off once an hour, each time it updates all records are being updated and an event is being logged in the user card. Can this pose a po… --- ## ['valid email' condition always results in a 'valid' email](https://forum.mautic.org/t/valid-email-condition-always-results-in-a-valid-email/15209)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 8\ **Last updated:** [July 15, 2020, 10:58am UTC](https://forum.mautic.org/t/valid-email-condition-always-results-in-a-valid-email/15209 "2020-07-15T10:58:33Z")
Hey all, As the title says … it doesn’t matter what email is put into a form. The ‘has valid’ email condition that I am using in the campaign always results in the email being ‘valid’ … I’m using Mautic 3.01 and php 7.… --- ## [Images not displaying in Emails](https://forum.mautic.org/t/images-not-displaying-in-emails/6951)
**Author:** [@nickbuc](https://forum.mautic.org/u/nickbuc)\ **Replies:** 5\ **Last updated:** [July 15, 2020, 1:17am UTC](https://forum.mautic.org/t/images-not-displaying-in-emails/6951 "2020-07-15T01:17:55Z")
Images are not loading in the email builder and not displaying in emails. I have a problem when trying to load images in the Email builder. I get a “something went wrong. Please try again” message when dropping an i… --- ## [Migrating Mautic to New Server DB Connection Issues](https://forum.mautic.org/t/migrating-mautic-to-new-server-db-connection-issues/15192)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [July 14, 2020, 6:57pm UTC](https://forum.mautic.org/t/migrating-mautic-to-new-server-db-connection-issues/15192 "2020-07-14T18:57:51Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 NGINX webserver Your problem My problem is: I am trying to migrate a mautic instance from AWS to Digital Ocean. I have made a tar of the mautic dir… --- ## [Mautic 3. Failed Install Nginx Step 3](https://forum.mautic.org/t/mautic-3-failed-install-nginx-step-3/15189)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [July 14, 2020, 7:53am UTC](https://forum.mautic.org/t/mautic-3-failed-install-nginx-step-3/15189 "2020-07-14T07:53:43Z")
Your software My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Server version: 10.1.44-MariaDB-0ubuntu0.18.04.1 Ubuntu 18.04 Updating/Installing Errors I am (delete a… --- ## [V3.0.1\>local.php\>paths showing odd chars](https://forum.mautic.org/t/v3-0-1-local-php-paths-showing-odd-chars/15179)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 3\ **Last updated:** [July 13, 2020, 3:04pm UTC](https://forum.mautic.org/t/v3-0-1-local-php-paths-showing-odd-chars/15179 "2020-07-13T15:04:17Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3 Your problem My problem is: I recently changed the ownership of the mautic install on my runcloud/linode box. The move broke the install obviously and… --- ## [Custom unsubscribed confirmation page not working](https://forum.mautic.org/t/custom-unsubscribed-confirmation-page-not-working/15185)
**Author:** [@necreatul](https://forum.mautic.org/u/necreatul)\ **Replies:** 0\ **Last updated:** [July 13, 2020, 1:52pm UTC](https://forum.mautic.org/t/custom-unsubscribed-confirmation-page-not-working/15185 "2020-07-13T13:52:50Z")
My Mautic version is: v2.15.3 My PHP version is: 7.1 My problem is: In the “Email settings” page there is a section called “Unsubscribed confirmation message”. Here I want to change the default message to something cu… --- ## [Additional button appears when sending a custom email](https://forum.mautic.org/t/additional-button-appears-when-sending-a-custom-email/15183)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [July 13, 2020, 9:45am UTC](https://forum.mautic.org/t/additional-button-appears-when-sending-a-custom-email/15183 "2020-07-13T09:45:31Z")
--- ## [2.16 | Incorrect Conditional Flow Firing](https://forum.mautic.org/t/2-16-incorrect-conditional-flow-firing/13209)
**Author:** [@zackrspv](https://forum.mautic.org/u/zackrspv)\ **Replies:** 1\ **Last updated:** [July 12, 2020, 4:31am UTC](https://forum.mautic.org/t/2-16-incorrect-conditional-flow-firing/13209 "2020-07-12T04:31:10Z")
Your software My Mautic version is: 2.16 My PHP version is:7.2.28 Your problem My problem is: Sequential Conditionals fire incorrectly These errors are showing in the log: None So we have multiple conditions stacke… --- ## [Fingerprint stops working upgrade to v3.0.1](https://forum.mautic.org/t/fingerprint-stops-working-upgrade-to-v3-0-1/15163)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 3\ **Last updated:** [July 10, 2020, 8:19pm UTC](https://forum.mautic.org/t/fingerprint-stops-working-upgrade-to-v3-0-1/15163 "2020-07-10T20:19:21Z")
Your software v3.0.1 My PHP version is : 7.2.31 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Ver 14.14 Distrib 5.7.30 Updating/Installing Errors I am (delete as applicable): Updating U… [Previous page](https://forum.mautic.org/c/support/8.md?page=160) [Next page](https://forum.mautic.org/c/support/8.md?page=162)