# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=162 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 163 --- ## [A/B testing email subject line](https://forum.mautic.org/t/a-b-testing-email-subject-line/8253)
**Author:** [@smallears613](https://forum.mautic.org/u/smallears613)\ **Replies:** 7\ **Last updated:** [July 10, 2020, 2:11pm UTC](https://forum.mautic.org/t/a-b-testing-email-subject-line/8253 "2020-07-10T14:11:30Z")
Hi everyone im a new user to mautic and i am having trouble figuring out how to A/b test the subject line of my email. Your help would much appreciated. I have a single email setup, but want to A/B test 2 subject li… --- ## [How to remove Mautic 2 plugins before updating to Mautic 3?](https://forum.mautic.org/t/how-to-remove-mautic-2-plugins-before-updating-to-mautic-3/15100)
**Author:** [@ventilator](https://forum.mautic.org/u/ventilator)\ **Replies:** 2\ **Last updated:** [July 10, 2020, 3:58am UTC](https://forum.mautic.org/t/how-to-remove-mautic-2-plugins-before-updating-to-mautic-3/15100 "2020-07-10T03:58:36Z")
The first test install of Mautic 3.0 was a fresh one on an AWS Lightsail instance. It failed because of the error saying something like Too many rows in a table … Unfortunately I did not look what database and which … --- ## [Bounce Not Marking Properly](https://forum.mautic.org/t/bounce-not-marking-properly/15126)
**Author:** [@awesomemautic](https://forum.mautic.org/u/awesomemautic)\ **Replies:** 5\ **Last updated:** [July 9, 2020, 1:54pm UTC](https://forum.mautic.org/t/bounce-not-marking-properly/15126 "2020-07-09T13:54:34Z")
My Mautic version is: 3.0.1 My PHP version is: 7.3 My problem is: Bounce emails are not marking properly. It shows up on the contact list with the don’t contact icon. But when view contact it’s not showing the “Do Not … --- ## [Sent SMS count does NOT increment](https://forum.mautic.org/t/sent-sms-count-does-not-increment/15094)
**Author:** [@elbzh22](https://forum.mautic.org/u/elbzh22)\ **Replies:** 1\ **Last updated:** [July 9, 2020, 12:53pm UTC](https://forum.mautic.org/t/sent-sms-count-does-not-increment/15094 "2020-07-09T12:53:05Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.1.27 Your problem My problem is: Sent SMS count never increments, all text messages display “0 sent” (in the interface and through the API). Yes, the S… --- ## [How to Solve mautic.ERROR: \[MAIL ERROR\] Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients](https://forum.mautic.org/t/how-to-solve-mautic-error-mail-error-expected-response-code-354-but-got-code-554-with-message-554-5-5-1-error-no-valid-recipients/15111)
**Author:** [@awesomemautic](https://forum.mautic.org/u/awesomemautic)\ **Replies:** 1\ **Last updated:** [July 8, 2020, 4:04pm UTC](https://forum.mautic.org/t/how-to-solve-mautic-error-mail-error-expected-response-code-354-but-got-code-554-with-message-554-5-5-1-error-no-valid-recipients/15111 "2020-07-08T16:04:52Z")
My Mautic version is: 3.0.1 My PHP version is: 7.2.30 My problem is: Mails are not sending. I tried to “Send test email” and got this error Expected response code 354 but got code “554”, with message "554 5.5.1 Error:… --- ## [GA UTM tags in emails?](https://forum.mautic.org/t/ga-utm-tags-in-emails/15090)
**Author:** [@whyphilip](https://forum.mautic.org/u/whyphilip)\ **Replies:** 2\ **Last updated:** [July 7, 2020, 7:07pm UTC](https://forum.mautic.org/t/ga-utm-tags-in-emails/15090 "2020-07-07T19:07:21Z")
Your software My Mautic version is: v2.15.1 My PHP version is: 7.2.30 Your problem I created a channel email and added the Google Analytics UTM tags. I had a few links in my emails and I understand Mautic automatical… --- ## [Looking for Mautic Expert to fix install](https://forum.mautic.org/t/looking-for-mautic-expert-to-fix-install/15113)
**Author:** [@shunshifu](https://forum.mautic.org/u/shunshifu)\ **Replies:** 0\ **Last updated:** [July 7, 2020, 4:53pm UTC](https://forum.mautic.org/t/looking-for-mautic-expert-to-fix-install/15113 "2020-07-07T16:53:21Z")
Our install has problems since the last upgrade. Need help getting it fixed. Need someone on a short term basis. Please email phil@breakpal.com and let us know your qualifications Thanks Phil --- ## [Page view tracking not working after a domain migration](https://forum.mautic.org/t/page-view-tracking-not-working-after-a-domain-migration/15102)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [July 7, 2020, 10:12am UTC](https://forum.mautic.org/t/page-view-tracking-not-working-after-a-domain-migration/15102 "2020-07-07T10:12:55Z")
--- ## [Pixel recording a page visited twice instantly when only a singe visit occurred](https://forum.mautic.org/t/pixel-recording-a-page-visited-twice-instantly-when-only-a-singe-visit-occurred/15089)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 5\ **Last updated:** [July 6, 2020, 1:26pm UTC](https://forum.mautic.org/t/pixel-recording-a-page-visited-twice-instantly-when-only-a-singe-visit-occurred/15089 "2020-07-06T13:26:02Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.2.31 Your problem My problem is: I have the mautic tracking pixel on a wp page. I have an action to add 10 points to a contact if they visit an URL on the … --- ## [Mautic 2.16.1 Campaign email error value has type 'number' when expecting type 'string'](https://forum.mautic.org/t/mautic-2-16-1-campaign-email-error-value-has-type-number-when-expecting-type-string/13779)
**Author:** [@versadial](https://forum.mautic.org/u/versadial)\ **Replies:** 7\ **Last updated:** [July 6, 2020, 10:00am UTC](https://forum.mautic.org/t/mautic-2-16-1-campaign-email-error-value-has-type-number-when-expecting-type-string/13779 "2020-07-06T10:00:16Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.1 (also tried on 7.3) Your problem My problem is: After upgrading from 2.15 to 2.16.1…emails being sent in Campaign do not execute. They have the error: … --- ## [V3.0.1, forms, please wait, X-Frame-Options response header](https://forum.mautic.org/t/v3-0-1-forms-please-wait-x-frame-options-response-header/15082)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 2\ **Last updated:** [July 5, 2020, 3:47pm UTC](https://forum.mautic.org/t/v3-0-1-forms-please-wait-x-frame-options-response-header/15082 "2020-07-05T15:47:11Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3 Site URL: https//torontoheadshot.com Mautic URL: https//marketing.torontoheadshot.com My problem is: Form submission from WP plugin stuck at Please Wa… --- ## [Email from form action sending from default email rather than the one set for the email](https://forum.mautic.org/t/email-from-form-action-sending-from-default-email-rather-than-the-one-set-for-the-email/14347)
**Author:** [@tke852](https://forum.mautic.org/u/tke852)\ **Replies:** 3\ **Last updated:** [July 5, 2020, 12:40pm UTC](https://forum.mautic.org/t/email-from-form-action-sending-from-default-email-rather-than-the-one-set-for-the-email/14347 "2020-07-05T12:40:48Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 5.6.40 Your problem My problem is: I want the emails sent as the action after a form to be sent from the email address that is set in the Advanced tab of… --- ## [Error 404 Not found error - on initial install attempt](https://forum.mautic.org/t/error-404-not-found-error-on-initial-install-attempt/15086)
**Author:** [@steveoppenheim](https://forum.mautic.org/u/steveoppenheim)\ **Replies:** 0\ **Last updated:** [July 5, 2020, 8:20am UTC](https://forum.mautic.org/t/error-404-not-found-error-on-initial-install-attempt/15086 "2020-07-05T08:20:46Z")
Your software My Mautic version is: 3.0.1 My PHP version is: PHP 7.2.24-0ubuntu0.18.04.6 Server OS: Ubuntu 18.04.4 LTS Mysql: Ver 14.14 Distrib 5.7.30, for Linux nginx: nginx/1.14.0 (Ubuntu) Your problem My proble… --- ## [BUG v3.0.1, MAXMIND Geolite, Fetch Data Store failed, License required](https://forum.mautic.org/t/bug-v3-0-1-maxmind-geolite-fetch-data-store-failed-license-required/15068)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 2\ **Last updated:** [July 3, 2020, 8:12am UTC](https://forum.mautic.org/t/bug-v3-0-1-maxmind-geolite-fetch-data-store-failed-license-required/15068 "2020-07-03T08:12:17Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3.18 Your problem My problem is: Fetch IP Lookup Data Store fails \> Automatically fetching IP lookup data failed. These errors are showing in the log: \[… --- ## [Moving from custom solution with phplist to Mautic, can emails be sent from an external URL?](https://forum.mautic.org/t/moving-from-custom-solution-with-phplist-to-mautic-can-emails-be-sent-from-an-external-url/15060)
**Author:** [@luison](https://forum.mautic.org/u/luison)\ **Replies:** 1\ **Last updated:** [July 3, 2020, 4:16am UTC](https://forum.mautic.org/t/moving-from-custom-solution-with-phplist-to-mautic-can-emails-be-sent-from-an-external-url/15060 "2020-07-03T04:16:26Z")
Hi everyone. New to Mautic, just configuring on Vo 3. We would like to move our current solution which consist approx of: a custom sophisticated email designer generator based mjml in which we can include data from ou… --- ## [I am not able to install Mautic 3.0 via FTP - problem with permissions?](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988)
**Author:** [@bajola](https://forum.mautic.org/u/bajola)\ **Replies:** 2\ **Last updated:** [July 3, 2020, 1:59am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988 "2020-07-03T01:59:45Z")
Your software My PHP version is : 7.3.19-1+0~20200612.60+debian9~1.gbp6c8fe1 My MySQL version is: 10.1.44-MariaDB-0+deb9u1 - Debian 9.11 Installing Errors I am installing: Mautic 3.0 Installing via: web (FTP) These… --- ## [Mautic 3.0.1 fresh Installation fails on Step 2 and console file is missing in 3.0.1.zip package!](https://forum.mautic.org/t/mautic-3-0-1-fresh-installation-fails-on-step-2-and-console-file-is-missing-in-3-0-1-zip-package/15042)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 3\ **Last updated:** [July 2, 2020, 1:05pm UTC](https://forum.mautic.org/t/mautic-3-0-1-fresh-installation-fails-on-step-2-and-console-file-is-missing-in-3-0-1-zip-package/15042 "2020-07-02T13:05:41Z")
My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7.30 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via: Web These errors are showing in t… --- ## [CLI update single segment and run single campaign](https://forum.mautic.org/t/cli-update-single-segment-and-run-single-campaign/15021)
**Author:** [@leonsmit](https://forum.mautic.org/u/leonsmit)\ **Replies:** 1\ **Last updated:** [July 1, 2020, 3:33pm UTC](https://forum.mautic.org/t/cli-update-single-segment-and-run-single-campaign/15021 "2020-07-01T15:33:35Z")
Hi, We have a specific use case where we want a single segment and a single connected campaign to run every 5 minutes but we want the other segments and campaigns to only run once every hour. We have quite a big instanc… --- ## [Mautic 3.0.0 exit a campign not working](https://forum.mautic.org/t/mautic-3-0-0-exit-a-campign-not-working/14989)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 30, 2020, 5:21pm UTC](https://forum.mautic.org/t/mautic-3-0-0-exit-a-campign-not-working/14989 "2020-06-30T17:21:22Z")
I discovered a new problem in Mautic v3.0.0. In Previous Mautic versions this was not the case. Problem: Exiting a campaign, from within a campaign does not work. Create campaign “A”. Add some scheduled actions, lik… --- ## [No URL click tracking](https://forum.mautic.org/t/no-url-click-tracking/15009)
**Author:** [@arls](https://forum.mautic.org/u/arls)\ **Replies:** 1\ **Last updated:** [June 30, 2020, 3:23pm UTC](https://forum.mautic.org/t/no-url-click-tracking/15009 "2020-06-30T15:23:28Z")
Your software My Mautic version is: 2.16.0 My PHP version is: PHP Version 7.1.33 Your problem My problem is: in Segment emails URLs like http://tiny.cc/6ftury are not being tracked. These errors are showing in the l… --- ## [SNS Subscription Endpoint Does Not Exist?](https://forum.mautic.org/t/sns-subscription-endpoint-does-not-exist/14064)
**Author:** [@yorkey181](https://forum.mautic.org/u/yorkey181)\ **Replies:** 2\ **Last updated:** [June 30, 2020, 3:16pm UTC](https://forum.mautic.org/t/sns-subscription-endpoint-does-not-exist/14064 "2020-06-30T15:16:27Z")
I’m trying to set up Amazon SNS for handling bounces. I’ve followed the instructions through a couple of times, but my sucription remains ‘pending’. Found a few posts from people having similar problems, but no solutions… --- ## [Mautic 3 crons not working](https://forum.mautic.org/t/mautic-3-crons-not-working/14895)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 23, 2020, 1:47pm UTC](https://forum.mautic.org/t/mautic-3-crons-not-working/14895 "2020-06-23T13:47:44Z")
I Installed a fresh copy of Mautic 3.0.0 on a new domain. Installation went good. No errors. After that I setup the same cron jobs as my old (2.15.2) Mautic. However, I changed the paths in the the cron jobs from /app t… --- ## [Amazon SNS Subscription Confirmation Throws error in Mautic : Requested a non-existent service](https://forum.mautic.org/t/amazon-sns-subscription-confirmation-throws-error-in-mautic-requested-a-non-existent-service/6942)
**Author:** [@OA\_Andrew](https://forum.mautic.org/u/OA_Andrew)\ **Replies:** 9\ **Last updated:** [June 29, 2020, 6:22pm UTC](https://forum.mautic.org/t/amazon-sns-subscription-confirmation-throws-error-in-mautic-requested-a-non-existent-service/6942 "2020-06-29T18:22:44Z")
Hi Guys I’ve been trying to configure my email bounces with Amazon, following the Amazon WebHook instructions here My problem is that I am unable to confirm the subscription. The status stays on PendingConfirma… --- ## [Limit data access by team](https://forum.mautic.org/t/limit-data-access-by-team/15002)
**Author:** [@83f83rf3j](https://forum.mautic.org/u/83f83rf3j)\ **Replies:** 4\ **Last updated:** [June 29, 2020, 12:22pm UTC](https://forum.mautic.org/t/limit-data-access-by-team/15002 "2020-06-29T12:22:49Z")
We’d like different teams to use Mautic for specific reasons, e.g. affiliate management, sales process, customer communications, etc… This means that we will have different type of users in our system, e.g. affiliates, … --- ## [I need wysiwyg editor!](https://forum.mautic.org/t/i-need-wysiwyg-editor/7645)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 7\ **Last updated:** [June 29, 2020, 12:10pm UTC](https://forum.mautic.org/t/i-need-wysiwyg-editor/7645 "2020-06-29T12:10:59Z")
Hello! I’ve upgraded to the latest version and the wysiwyg editor is gone! I need that! Please help! Valerio --- ## [Export contacts including tags](https://forum.mautic.org/t/export-contacts-including-tags/14998)
**Author:** [@essa](https://forum.mautic.org/u/essa)\ **Replies:** 0\ **Last updated:** [June 29, 2020, 7:30am UTC](https://forum.mautic.org/t/export-contacts-including-tags/14998 "2020-06-29T07:30:41Z")
Your software My Mautic version is: 3 My PHP version is: Your problem My problem is: can’t export tags in contacts These errors are showing in the log: Steps I have tried to fix the problem: --- ## [One Contact, multiple attributes of same type](https://forum.mautic.org/t/one-contact-multiple-attributes-of-same-type/14992)
**Author:** [@healthcareX](https://forum.mautic.org/u/healthcareX)\ **Replies:** 3\ **Last updated:** [June 28, 2020, 6:43pm UTC](https://forum.mautic.org/t/one-contact-multiple-attributes-of-same-type/14992 "2020-06-28T18:43:21Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3.19 Your problem My problem is: Hi Mautic Community! I have the following use case difficulty and trying to find the most optimal solution. Our conta… --- ## [Asset download not tracked](https://forum.mautic.org/t/asset-download-not-tracked/14907)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 3\ **Last updated:** [June 27, 2020, 1:08pm UTC](https://forum.mautic.org/t/asset-download-not-tracked/14907 "2020-06-27T13:08:26Z")
Your software My Mautic version is: v2.16.2 My PHP version is: v7.3.14 Your problem My problem is: I have a PDF asset that users can request by filling in a form (Gravity Forms → Zapier → Mautic), which works. I sen… --- ## [Solved: How to Install GeoLite2-City IP Lookup DB](https://forum.mautic.org/t/solved-how-to-install-geolite2-city-ip-lookup-db/5199)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 6\ **Last updated:** [June 26, 2020, 9:23pm UTC](https://forum.mautic.org/t/solved-how-to-install-geolite2-city-ip-lookup-db/5199 "2020-06-26T21:23:53Z")
These are the step by step instructions I used to install MaxMinds’s GeoLite2-City database with monthly updates on Hostgator. MxyzptlkFishStix deserves a big round of applause for his help! How to Obtain an… --- ## [Contact Field condition is broken in Mautic 2 & 3](https://forum.mautic.org/t/contact-field-condition-is-broken-in-mautic-2-3/14916)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 26, 2020, 8:32pm UTC](https://forum.mautic.org/t/contact-field-condition-is-broken-in-mautic-2-3/14916 "2020-06-26T20:32:31Z")
When selecting a DATE field in a campaign’s Contact Field Value Condition, the expected result is that the comparison is made instantly. This seems to work. However, selecting ‘at a relative time period’ and set it to … [Previous page](https://forum.mautic.org/c/support/8.md?page=161) [Next page](https://forum.mautic.org/c/support/8.md?page=163)