# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=163 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 164 --- ## [Mautic 3.0.0. datefields don't have a popup calendar anymore](https://forum.mautic.org/t/mautic-3-0-0-datefields-dont-have-a-popup-calendar-anymore/14910)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 2\ **Last updated:** [June 26, 2020, 8:05pm UTC](https://forum.mautic.org/t/mautic-3-0-0-datefields-dont-have-a-popup-calendar-anymore/14910 "2020-06-26T20:05:11Z")
Your software My PHP version is : 7.3 Your problem My problem is : when editing a contacts custom datefield value, I do not get a date popup anymore. It acts as a text field. So I need to enter a date manually as a s… --- ## [Return-Path/Bounce Using + Sign](https://forum.mautic.org/t/return-path-bounce-using-sign/14976)
**Author:** [@awesomemautic](https://forum.mautic.org/u/awesomemautic)\ **Replies:** 0\ **Last updated:** [June 26, 2020, 2:17pm UTC](https://forum.mautic.org/t/return-path-bounce-using-sign/14976 "2020-06-26T14:17:32Z")
My Mautic version is: 2.16.2 My PHP version is: 7.2 My problem is: The return-path is something+bounce\_5ef4fba279301@example.com but my mailserver and some email service providers don’t allow the + sign. This there a… --- ## [NGINX config to prevent accessing php files in folders](https://forum.mautic.org/t/nginx-config-to-prevent-accessing-php-files-in-folders/14975)
**Author:** [@gorbutt](https://forum.mautic.org/u/gorbutt)\ **Replies:** 0\ **Last updated:** [June 26, 2020, 2:00pm UTC](https://forum.mautic.org/t/nginx-config-to-prevent-accessing-php-files-in-folders/14975 "2020-06-26T14:00:58Z")
Your software My Mautic version is: 3.0.0 My PHP version is: 7.3.18 Your problem My problem is: trying to change my nginx config so no public access to php files within the subfolders. Right now you can access files… --- ## [How to add a new contact to a segment?](https://forum.mautic.org/t/how-to-add-a-new-contact-to-a-segment/14968)
**Author:** [@vitaljik](https://forum.mautic.org/u/vitaljik)\ **Replies:** 1\ **Last updated:** [June 26, 2020, 1:04pm UTC](https://forum.mautic.org/t/how-to-add-a-new-contact-to-a-segment/14968 "2020-06-26T13:04:42Z")
I have new contacts added to Mautic with WP Fusion, however I cannot find a way to have them automatically be added to a segment and campaign. Is there a way? --- ## [Segment Membership Count Report](https://forum.mautic.org/t/segment-membership-count-report/14960)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 5\ **Last updated:** [June 25, 2020, 7:36pm UTC](https://forum.mautic.org/t/segment-membership-count-report/14960 "2020-06-25T19:36:31Z")
Hi - I might be blind, but I have not found a way to build a report that shows the count of each segment in Mautic. For instance: -Segment One: 254 -Segment Two: 23 -Segment Three: 432 and so on. Any ideas? Thanks! … --- ## [1 form & multiple segments](https://forum.mautic.org/t/1-form-multiple-segments/8884)
**Author:** [@armando](https://forum.mautic.org/u/armando)\ **Replies:** 4\ **Last updated:** [June 25, 2020, 6:34pm UTC](https://forum.mautic.org/t/1-form-multiple-segments/8884 "2020-06-25T18:34:26Z")
Hello, I need a particular feature. I’d like to let the user choose which segment to subscribe to. The user should be able to choose the one or more lists that prefers. If so, how? Thank you very much in advan… --- ## [Problem when creating new email template](https://forum.mautic.org/t/problem-when-creating-new-email-template/14959)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 1\ **Last updated:** [June 25, 2020, 4:55pm UTC](https://forum.mautic.org/t/problem-when-creating-new-email-template/14959 "2020-06-25T16:55:47Z")
My Mautic version is: v2.16.2 My PHP version is 7.1.33 : My MySQL/MariaDB version is (delete as applicable): MariaDB 10.1 I’m trying to clone or create a new email template in Mautic. I add the name of the email and c… --- ## [Email scheduling based on datetime field?](https://forum.mautic.org/t/email-scheduling-based-on-datetime-field/14873)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 21\ **Last updated:** [June 25, 2020, 11:19am UTC](https://forum.mautic.org/t/email-scheduling-based-on-datetime-field/14873 "2020-06-25T11:19:39Z")
Is it possible to schedule an automation email based on a custom datetime field? --- ## [Problem with focus items](https://forum.mautic.org/t/problem-with-focus-items/14949)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 1\ **Last updated:** [June 25, 2020, 10:04am UTC](https://forum.mautic.org/t/problem-with-focus-items/14949 "2020-06-25T10:04:17Z")
Your software My Mautic version is: 3 My PHP version is: 7.2.30 Your problem My problem is: I have problem when creating focus items on mautic 3 These errors are showing in the log: mautic.CRITICAL: Uncaught PHP Exc… --- ## [Swift transport error](https://forum.mautic.org/t/swift-transport-error/14945)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 0\ **Last updated:** [June 25, 2020, 1:09am UTC](https://forum.mautic.org/t/swift-transport-error/14945 "2020-06-25T01:09:59Z")
Your software My Mautic version is:3.0 My PHP version is:7.3 Your problem My problem is: In LoggerPlugin.php line 124: Cannot send message without a sender address Log data: ++ Starting Swift\_Transport\_EsmtpTrans… --- ## [How do you configure Mautic for multiple emails to the same domain](https://forum.mautic.org/t/how-do-you-configure-mautic-for-multiple-emails-to-the-same-domain/14942)
**Author:** [@chinup](https://forum.mautic.org/u/chinup)\ **Replies:** 1\ **Last updated:** [June 24, 2020, 8:31pm UTC](https://forum.mautic.org/t/how-do-you-configure-mautic-for-multiple-emails-to-the-same-domain/14942 "2020-06-24T20:31:06Z")
I’m on the sales side and digital strategy side. We have had success for our clients with cold email campaigns through Mautic. At this point, our development team knows how to send from one Mautic email. I know we will r… --- ## [How to add current date and time to custom field in Update contact action](https://forum.mautic.org/t/how-to-add-current-date-and-time-to-custom-field-in-update-contact-action/14924)
**Author:** [@schubert](https://forum.mautic.org/u/schubert)\ **Replies:** 1\ **Last updated:** [June 24, 2020, 10:07am UTC](https://forum.mautic.org/t/how-to-add-current-date-and-time-to-custom-field-in-update-contact-action/14924 "2020-06-24T10:07:23Z")
Your software My Mautic version is: 2.16.0 - Docker Hub Install My PHP version is: 7.1.33 Your problem My problem is: I want to fill a custom field (Date/Time) with current date and time in a campaign, when the cont… --- ## [Mautic throwing file permissions error, in particularly when apache restarts](https://forum.mautic.org/t/mautic-throwing-file-permissions-error-in-particularly-when-apache-restarts/14930)
**Author:** [@EdwardC](https://forum.mautic.org/u/EdwardC)\ **Replies:** 0\ **Last updated:** [June 24, 2020, 7:37am UTC](https://forum.mautic.org/t/mautic-throwing-file-permissions-error-in-particularly-when-apache-restarts/14930 "2020-06-24T07:37:51Z")
Your software My Mautic version is: 2.16.2 My PHP version is: PHP Version 7.2.24-1+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: Mautic throwing file permissions error, in particularly when apache restarts… --- ## [New subscribers not emailed](https://forum.mautic.org/t/new-subscribers-not-emailed/14922)
**Author:** [@shunshifu](https://forum.mautic.org/u/shunshifu)\ **Replies:** 1\ **Last updated:** [June 23, 2020, 8:20pm UTC](https://forum.mautic.org/t/new-subscribers-not-emailed/14922 "2020-06-23T20:20:51Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.24-0ubuntu0.18.04.6 Your problem My problem is: Our email sending has been drastically reduced since upgrading to 2.16.2 I’m trying to track down ex… --- ## [WP Plugin](https://forum.mautic.org/t/wp-plugin/14915)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [June 23, 2020, 3:19pm UTC](https://forum.mautic.org/t/wp-plugin/14915 "2020-06-23T15:19:43Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: I was wondering if anyone has had experience using the plugin. I have followed the directions, enabled the plugin on Wor… --- ## [Command Line Import](https://forum.mautic.org/t/command-line-import/11852)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 29\ **Last updated:** [June 22, 2020, 6:28pm UTC](https://forum.mautic.org/t/command-line-import/11852 "2020-06-22T18:28:16Z")
Your software My Mautic version is: 2.15.x My PHP version is: PHP Version 7.2.24-0ubuntu0.18.04.1 Your problem My problem is: I would like to import a list of DONOTCONTACT into my Mautic using a cronjob. My file wo… --- ## [Importing Problem](https://forum.mautic.org/t/importing-problem/14906)
**Author:** [@ahmad38sal](https://forum.mautic.org/u/ahmad38sal)\ **Replies:** 0\ **Last updated:** [June 22, 2020, 12:59pm UTC](https://forum.mautic.org/t/importing-problem/14906 "2020-06-22T12:59:35Z")
Your software My PHP version is: 7.1.33 I believe my Mautic Version is: 2.15.2 Errors that are being shown in the log: Mautic log has no errors I’m trying to import a list of 3,000 emails into a segment, but only 176… --- ## [Error While Manual Bulk Contact Upload](https://forum.mautic.org/t/error-while-manual-bulk-contact-upload/14901)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 2\ **Last updated:** [June 22, 2020, 12:09pm UTC](https://forum.mautic.org/t/error-while-manual-bulk-contact-upload/14901 "2020-06-22T12:09:09Z")
We are running Mautic 3 on Amazon AWS, and facing this issue. We are uploading contacts in specific segments via CSV files. The upload works fine up to around 10k contacts in a single file BUT if there are more than 10… --- ## [Can a contact edit its own contact data?](https://forum.mautic.org/t/can-a-contact-edit-its-own-contact-data/14743)
**Author:** [@alantygel](https://forum.mautic.org/u/alantygel)\ **Replies:** 11\ **Last updated:** [June 22, 2020, 11:33am UTC](https://forum.mautic.org/t/can-a-contact-edit-its-own-contact-data/14743 "2020-06-22T11:33:37Z")
Hi, I’m new to Mautic. I want to know if there is any possibility of giving a contact (not a user) the ability of editing its contact information (name, address, etc). I’m using Mautic with Wordpress, so any solution in… --- ## [Email Sending Error: Substitutions are limited to 10000 bytes per personalization block](https://forum.mautic.org/t/email-sending-error-substitutions-are-limited-to-10000-bytes-per-personalization-block/12036)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 2\ **Last updated:** [June 22, 2020, 11:32am UTC](https://forum.mautic.org/t/email-sending-error-substitutions-are-limited-to-10000-bytes-per-personalization-block/12036 "2020-06-22T11:32:35Z")
Your software My Mautic version is: 2.14.1 My PHP version is: 7.1.33 Your problem My problem is: I have been sending email out from Mautic via API w/my email provider SendGrid for approx. 2 years with no issues, same… --- ## [Mautic Can't Send Email with SendGrid API; Need Help with Cron Jobs](https://forum.mautic.org/t/mautic-cant-send-email-with-sendgrid-api-need-help-with-cron-jobs/14902)
**Author:** [@masilat](https://forum.mautic.org/u/masilat)\ **Replies:** 0\ **Last updated:** [June 22, 2020, 10:34am UTC](https://forum.mautic.org/t/mautic-cant-send-email-with-sendgrid-api-need-help-with-cron-jobs/14902 "2020-06-22T10:34:26Z")
My Mautic version is: 2.12.0 My PHP version is: 7.1.30 I am using sendgrid API for sending emails. But, Mautic is not sending email due to some limitation from Sendgrid. I want to send 50K emails day and 3 emails a we… --- ## [Please post all Mautic 3 install/upgrade issues in the dedicated forum](https://forum.mautic.org/t/please-post-all-mautic-3-install-upgrade-issues-in-the-dedicated-forum/14900)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [June 22, 2020, 9:38am UTC](https://forum.mautic.org/t/please-post-all-mautic-3-install-upgrade-issues-in-the-dedicated-forum/14900 "2020-06-22T09:38:34Z")
We have a dedicated forum for Mautic 3 related issues - #support:mautic-3-install-upgrade-support. Please use that forum for any issues with installing and upgrading to Mautic 3. --- ## [Direct Add to leads table](https://forum.mautic.org/t/direct-add-to-leads-table/14898)
**Author:** [@steve](https://forum.mautic.org/u/steve)\ **Replies:** 0\ **Last updated:** [June 22, 2020, 5:02am UTC](https://forum.mautic.org/t/direct-add-to-leads-table/14898 "2020-06-22T05:02:08Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 MySQL version: 5.6 Your problem Less of a problem, but more of a question/advice. I have direct access to the database used for Mautic. Can I add lea… --- ## [Upgrade Error From 2.16.2 to 3.x](https://forum.mautic.org/t/upgrade-error-from-2-16-2-to-3-x/14663)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 15\ **Last updated:** [June 19, 2020, 12:50pm UTC](https://forum.mautic.org/t/upgrade-error-from-2-16-2-to-3-x/14663 "2020-06-19T12:50:34Z")
Your software My Mautic version is: Somewhere between 2.16.2 and 3.x My PHP version is: 7.3 Your problem My problem is: On “clearing cache” step of upgrade process froze for about an hour. Nothing in Apache Logs- N… --- ## [Upgrade M3: Forbidden You don't have permission to access this resource](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 2\ **Last updated:** [June 19, 2020, 7:52am UTC](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836 "2020-06-19T07:52:16Z")
From Beta 2.16.3 : i got error message Forbidden You don’t have permission to access this resource when i tried to upgrade to M3. as i updated from 2.16.2 to 2.16.3 without ant issue, i do not understand ! Are they a… --- ## [Errors upgrading 2.15.3 -\> 2.16.2, re-run more successful](https://forum.mautic.org/t/errors-upgrading-2-15-3-2-16-2-re-run-more-successful/14210)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 3\ **Last updated:** [June 18, 2020, 10:42pm UTC](https://forum.mautic.org/t/errors-upgrading-2-15-3-2-16-2-re-run-more-successful/14210 "2020-06-18T22:42:46Z")
Your software My Mautic version was: 2.15.3, will be 2.16.1 My PHP version is: 7.3.14 Your problem My problem is: upgrade fails: # php /var/www/ems/app/console mautic:update:apply --update-package=/tmp/2.16.2-update… --- ## [500 errors with Sparkpost webhook](https://forum.mautic.org/t/500-errors-with-sparkpost-webhook/13302)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 10\ **Last updated:** [June 18, 2020, 9:59pm UTC](https://forum.mautic.org/t/500-errors-with-sparkpost-webhook/13302 "2020-06-18T21:59:51Z")
Mautic version 2.16 PHP version 7.1 --- ## [Segment with filter "email open" not working](https://forum.mautic.org/t/segment-with-filter-email-open-not-working/14629)
**Author:** [@Claude](https://forum.mautic.org/u/Claude)\ **Replies:** 7\ **Last updated:** [June 18, 2020, 8:35pm UTC](https://forum.mautic.org/t/segment-with-filter-email-open-not-working/14629 "2020-06-18T20:35:40Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem I create a segment that should include all the contacts who have open a specific mail. However, even if it should have 104 contacts (I c… --- ## [Issues with segment filter](https://forum.mautic.org/t/issues-with-segment-filter/14845)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 2\ **Last updated:** [June 17, 2020, 5:16pm UTC](https://forum.mautic.org/t/issues-with-segment-filter/14845 "2020-06-17T17:16:21Z")
My Mautic version is: Mautic 2.16.1 and 2.16.2 My PHP version is: 7.2 Hi folks, I need to separate contacts that have read an email from contacts that not done it (segment email). I tried filter: “email read - exclud… --- ## [Zapier is not loading all tags (only first 30)](https://forum.mautic.org/t/zapier-is-not-loading-all-tags-only-first-30/14765)
**Author:** [@adiux](https://forum.mautic.org/u/adiux)\ **Replies:** 9\ **Last updated:** [June 17, 2020, 5:07pm UTC](https://forum.mautic.org/t/zapier-is-not-loading-all-tags-only-first-30/14765 "2020-06-17T17:07:25Z")
Your software Zapier Your problem My problem is: When I create a new contact from Zapier, I can not select all of my tags in Mautic to be added to the contact. It appears that only 30 tags are loaded. Steps I have … [Previous page](https://forum.mautic.org/c/support/8.md?page=162) [Next page](https://forum.mautic.org/c/support/8.md?page=164)