# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=164 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 165 --- ## [E-mails sent with risk alert](https://forum.mautic.org/t/e-mails-sent-with-risk-alert/14841)
**Author:** [@vitoria96](https://forum.mautic.org/u/vitoria96)\ **Replies:** 2\ **Last updated:** [June 17, 2020, 4:48pm UTC](https://forum.mautic.org/t/e-mails-sent-with-risk-alert/14841 "2020-06-17T16:48:05Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.1.33 Your problem My problem is: Ive set up a campaign to trigger a series of e-mails automatically. They are being sent but they show up to contacts i… --- ## [How to send mail on the first day x?](https://forum.mautic.org/t/how-to-send-mail-on-the-first-day-x/14789)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 16, 2020, 9:57am UTC](https://forum.mautic.org/t/how-to-send-mail-on-the-first-day-x/14789 "2020-06-16T09:57:56Z")
Hi, What’s the best way to delay a campaign and send an email on the first Friday? I have a campaign that checks the day they enter this campaign. For example on a Thursday they enter this campaign. How can I delay an… --- ## [Guide to installing Mautic](https://forum.mautic.org/t/guide-to-installing-mautic/14837)
**Author:** [@internettechy](https://forum.mautic.org/u/internettechy)\ **Replies:** 1\ **Last updated:** [June 17, 2020, 9:44am UTC](https://forum.mautic.org/t/guide-to-installing-mautic/14837 "2020-06-17T09:44:14Z")
--- ## [Migration Mautic to a different server](https://forum.mautic.org/t/migration-mautic-to-a-different-server/12210)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 3\ **Last updated:** [June 17, 2020, 3:51am UTC](https://forum.mautic.org/t/migration-mautic-to-a-different-server/12210 "2020-06-17T03:51:44Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 5.6.40 Your problem My problem is: Hi, I need to move Mautic to a different server (cPanel), with a different path for DocumentRoot (original path: /var/w… --- ## [Blank Page While Tying to Install Mautic 2.16 - app/autoload.php on line 15](https://forum.mautic.org/t/blank-page-while-tying-to-install-mautic-2-16-app-autoload-php-on-line-15/14807)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 0\ **Last updated:** [June 16, 2020, 11:48am UTC](https://forum.mautic.org/t/blank-page-while-tying-to-install-mautic-2-16-app-autoload-php-on-line-15/14807 "2020-06-16T11:48:05Z")
Your software My Mautic version is: 2.16 (downloaded it from GitHub) My PHP version is: 7.3 Your problem My problem is: Blank page while trying to install Mautic 2.16 fresh instance These errors are showing in the l… --- ## [HTTP 500 error on clean Mautic install](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115)
**Author:** [@Beemerang](https://forum.mautic.org/u/Beemerang)\ **Replies:** 5\ **Last updated:** [June 16, 2020, 6:37am UTC](https://forum.mautic.org/t/http-500-error-on-clean-mautic-install/8115 "2020-06-16T06:37:39Z")
Hi All, This is the 3rd time that I’m trying to install Mautic after 2 unsuccessful previous attempts. I’m ready to throw in the towel if someone can’t help me. I’m installing on an Apache server, with PHP 5.6.… --- ## [Campaign Decision Logic Question](https://forum.mautic.org/t/campaign-decision-logic-question/14693)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [June 16, 2020, 2:58am UTC](https://forum.mautic.org/t/campaign-decision-logic-question/14693 "2020-06-16T02:58:19Z")
Hi I was trying to figure out how decisions work inside campaigns, specifically with Open + Click. If I have a campaign that starts of with a mail send, below that I have two decision trees: Opened + Clicked. There is… --- ## [Button in Emails](https://forum.mautic.org/t/button-in-emails/14792)
**Author:** [@tfm](https://forum.mautic.org/u/tfm)\ **Replies:** 0\ **Last updated:** [June 16, 2020, 2:11am UTC](https://forum.mautic.org/t/button-in-emails/14792 "2020-06-16T02:11:04Z")
Hi, I’d appreciate any help or guidance. Thank you in advance. Your software My Mautic version is: 2.16.2 My PHP version is: 7.3 Your problem My problem is: Having a bit of an issue when trying to save an email w… --- ## [Mautic Offline in installing](https://forum.mautic.org/t/mautic-offline-in-installing/14764)
**Author:** [@pedrohct](https://forum.mautic.org/u/pedrohct)\ **Replies:** 2\ **Last updated:** [June 15, 2020, 11:56pm UTC](https://forum.mautic.org/t/mautic-offline-in-installing/14764 "2020-06-15T23:56:22Z")
Your software My Mautic version is: 2.16.2 My PHP version is: PHP 7.2.24 EC2 server Your problem My problem is: I can’t start the installation ## The site is currently offline due to encountering an error. If the … --- ## [Wordpress + Elementor PopUp: Wrong behavior on errors on embedded Mautic form](https://forum.mautic.org/t/wordpress-elementor-popup-wrong-behavior-on-errors-on-embedded-mautic-form/14405)
**Author:** [@aerendir](https://forum.mautic.org/u/aerendir)\ **Replies:** 4\ **Last updated:** [June 15, 2020, 10:29pm UTC](https://forum.mautic.org/t/wordpress-elementor-popup-wrong-behavior-on-errors-on-embedded-mautic-form/14405 "2020-06-15T22:29:43Z")
Your software My Mautic version is: 2.16.0 Context I have a page built with Elementor. Clicking a button, this page opens a popup built with Elementor. The popup contains a form to compile. The form is built in Mau… --- ## [Problems upgrading 2.15.3](https://forum.mautic.org/t/problems-upgrading-2-15-3/11454)
**Author:** [@vascoas](https://forum.mautic.org/u/vascoas)\ **Replies:** 5\ **Last updated:** [June 15, 2020, 2:51pm UTC](https://forum.mautic.org/t/problems-upgrading-2-15-3/11454 "2020-06-15T14:51:59Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.33 Your problem My problem is: I’ve tried to upgrade to Mautic 2.15.3 (via web interface and then via command line) without success. Following https:… --- ## [Numerous fatal php errors](https://forum.mautic.org/t/numerous-fatal-php-errors/14773)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 3\ **Last updated:** [June 15, 2020, 2:01pm UTC](https://forum.mautic.org/t/numerous-fatal-php-errors/14773 "2020-06-15T14:01:45Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3 Your problem My problem is: numerous fatal php errors and entire installation is 500 error when attempting to login. These errors are showing in the … --- ## [Focus item with form](https://forum.mautic.org/t/focus-item-with-form/8973)
**Author:** [@patsche](https://forum.mautic.org/u/patsche)\ **Replies:** 3\ **Last updated:** [June 15, 2020, 11:45am UTC](https://forum.mautic.org/t/focus-item-with-form/8973 "2020-06-15T11:45:46Z")
Finally we can edit html-code in focus items -yeaha, great job! But now I wan’t to add a form in the new editor (Content mode. editor) - but it fails! The form is not displayed. And in the editor above the content I can … --- ## [Email Deliverability Report by Segment](https://forum.mautic.org/t/email-deliverability-report-by-segment/14776)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [June 15, 2020, 6:15am UTC](https://forum.mautic.org/t/email-deliverability-report-by-segment/14776 "2020-06-15T06:15:32Z")
Hi Does anyone know if there is a way using Mautic Reports to create a report that will show deliverability of a certain mailer (or all mailers) but to filter results by Segment ? I am able to do this manually via mysq… --- ## [How to Run Mautic and personal Website on the same domain?](https://forum.mautic.org/t/how-to-run-mautic-and-personal-website-on-the-same-domain/14464)
**Author:** [@forevern00b](https://forum.mautic.org/u/forevern00b)\ **Replies:** 12\ **Last updated:** [June 14, 2020, 8:30pm UTC](https://forum.mautic.org/t/how-to-run-mautic-and-personal-website-on-the-same-domain/14464 "2020-06-14T20:30:34Z")
Your software My Mautic version is: v2.16.2 My PHP version is: PHP Version 7.1.33-15+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: Hello, I have installed Mautic to my ubuntu server using this instruction… --- ## [Setting the language does nothing / has no effect](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039)
**Author:** [@process.env](https://forum.mautic.org/u/process.env)\ **Replies:** 2\ **Last updated:** [June 14, 2020, 12:31pm UTC](https://forum.mautic.org/t/setting-the-language-does-nothing-has-no-effect/12039 "2020-06-14T12:31:56Z")
Your software My Mautic version is: 2.15.3-0 My PHP version is: 7.1.32 Your problem If I change the language to Spanish or French their translations get downloaded and I get no errors but the language doesn’t change … --- ## [2.16.1 Error](https://forum.mautic.org/t/2-16-1-error/13668)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 10\ **Last updated:** [June 13, 2020, 12:10am UTC](https://forum.mautic.org/t/2-16-1-error/13668 "2020-06-13T00:10:22Z")
2.16.1 Update broke the CRM The process stucked in “clearing the cache…” I had to restore the backup --- ## [Mautic 3 Status Thread](https://forum.mautic.org/t/mautic-3-status-thread/14756)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [June 12, 2020, 5:38pm UTC](https://forum.mautic.org/t/mautic-3-status-thread/14756 "2020-06-12T17:38:30Z")
This thread will be used by the Product Team to provide updates and information. Integrations HubSpot users should wait for the 3.0.2 release due to some bugs with the integration being tracked in #8814 and #8815 We j… --- ## [Identifiy contact from appended code in bounced/unsubscribed email?](https://forum.mautic.org/t/identifiy-contact-from-appended-code-in-bounced-unsubscribed-email/14747)
**Author:** [@PaulR](https://forum.mautic.org/u/PaulR)\ **Replies:** 0\ **Last updated:** [June 12, 2020, 8:25am UTC](https://forum.mautic.org/t/identifiy-contact-from-appended-code-in-bounced-unsubscribed-email/14747 "2020-06-12T08:25:07Z")
Is there a way to identify a specific contact in Mautic from the appened email in bounced/unsubscribed notices? That is, if I receive a bounced/unsubscribed email to myemail+bounce\_abc123@mydomain.com, is there a way to… --- ## [Mautic not recognizing bounced/unsubscribed emails](https://forum.mautic.org/t/mautic-not-recognizing-bounced-unsubscribed-emails/14746)
**Author:** [@PaulR](https://forum.mautic.org/u/PaulR)\ **Replies:** 0\ **Last updated:** [June 12, 2020, 8:13am UTC](https://forum.mautic.org/t/mautic-not-recognizing-bounced-unsubscribed-emails/14746 "2020-06-12T08:13:08Z")
I am having trouble with self-hosted Mautic not recognizing bounced or unsubscribed emails and any help on where the problem might be would be appreciated :slight\_smile: My setup in Mautic configuration/email settings i… --- ## [Basic: How do I create a webhook endpoint?](https://forum.mautic.org/t/basic-how-do-i-create-a-webhook-endpoint/6860)
**Author:** [@alanorourke](https://forum.mautic.org/u/alanorourke)\ **Replies:** 6\ **Last updated:** [June 11, 2020, 6:04pm UTC](https://forum.mautic.org/t/basic-how-do-i-create-a-webhook-endpoint/6860 "2020-06-11T18:04:22Z")
I am looking to connect our chat system with Mautic and want to send the transcript. Olark have details here for using WebHooks: https://www.olark.com/help/webhooks But in Mautic I am stuck at the first point. How / … --- ## [Hide Private Segment](https://forum.mautic.org/t/hide-private-segment/14000)
**Author:** [@ocamposf](https://forum.mautic.org/u/ocamposf)\ **Replies:** 3\ **Last updated:** [June 10, 2020, 7:31pm UTC](https://forum.mautic.org/t/hide-private-segment/14000 "2020-06-10T19:31:38Z")
Your software My Mautic version is: 2.16 My PHP version is: PHP Version 7.0.33-0+deb9u7 Your problem My problem is: I have several users on Mautic, I don’t want users to share their own segment. So I tried to create… --- ## [Mautic API not working, no oath folder in server](https://forum.mautic.org/t/mautic-api-not-working-no-oath-folder-in-server/14716)
**Author:** [@ezzat](https://forum.mautic.org/u/ezzat)\ **Replies:** 0\ **Last updated:** [June 9, 2020, 1:49am UTC](https://forum.mautic.org/t/mautic-api-not-working-no-oath-folder-in-server/14716 "2020-06-09T01:49:13Z")
Your software My Mautic version is: 2.16 My PHP version is: PHP Version 7.2.24 Your problem My problem is: API not working Hey everyone, so on my instance I’m trying to integrate mautic with woocommerce using this p… --- ## [Handling declensions in emails](https://forum.mautic.org/t/handling-declensions-in-emails/14482)
**Author:** [@kacpers](https://forum.mautic.org/u/kacpers)\ **Replies:** 3\ **Last updated:** [June 8, 2020, 4:29pm UTC](https://forum.mautic.org/t/handling-declensions-in-emails/14482 "2020-06-08T16:29:40Z")
Dear Folks, I run a small guesthouse and I’m setting up Mautic to take over most of the repetitive, guest related communication. My software Mautic 2.16.1 PHP 7.3 My problem My audience is mainly Polish (according … --- ## [None of the Mautic graphs are showing data](https://forum.mautic.org/t/none-of-the-mautic-graphs-are-showing-data/14670)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 2\ **Last updated:** [June 7, 2020, 9:04am UTC](https://forum.mautic.org/t/none-of-the-mautic-graphs-are-showing-data/14670 "2020-06-07T09:04:21Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.0.33 Your problem My problem is: Mautic graphs are showing no data. New install of Mautic, crons are working. I installed the same as always and I have … --- ## [NEW to MAUTIC - Re adding contacts to Segments using Filters](https://forum.mautic.org/t/new-to-mautic-re-adding-contacts-to-segments-using-filters/14669)
**Author:** [@ecalpemos2000](https://forum.mautic.org/u/ecalpemos2000)\ **Replies:** 3\ **Last updated:** [June 7, 2020, 6:32am UTC](https://forum.mautic.org/t/new-to-mautic-re-adding-contacts-to-segments-using-filters/14669 "2020-06-07T06:32:55Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.3.18 Your problem My problem is: I have created a Segment Called Job Advert Education, I have set the filter for this segment based on a yes/no field in… --- ## [Creating Segments](https://forum.mautic.org/t/creating-segments/14220)
**Author:** [@ritesh](https://forum.mautic.org/u/ritesh)\ **Replies:** 1\ **Last updated:** [June 6, 2020, 8:20pm UTC](https://forum.mautic.org/t/creating-segments/14220 "2020-06-06T20:20:20Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem My problem is: I have created a role (called “SocialMediaMarketer”) that grants restricted permissions to the users and added a couple of… --- ## [Sign up by email](https://forum.mautic.org/t/sign-up-by-email/14587)
**Author:** [@surfmore](https://forum.mautic.org/u/surfmore)\ **Replies:** 4\ **Last updated:** [June 5, 2020, 4:50pm UTC](https://forum.mautic.org/t/sign-up-by-email/14587 "2020-06-05T16:50:17Z")
Hi. I would like to allow sign up by email feature. I searched a lot and could not find a way to do it, eventhough it must be a pretty basic feature. Can anyone help? Bellow is an example on how I would like to set it … --- ## [Add to Do Not Contact Automatically](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 4\ **Last updated:** [June 5, 2020, 4:34pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325 "2020-06-05T16:34:29Z")
I saw this feature on other marketing automation software: Add to Do Not Contact Automatically if someone didn’t open the last 5, 10 emails (the number can be changed) Add to Do Not Contact Automatically if someo… --- ## [Multidomain tracking seems not working](https://forum.mautic.org/t/multidomain-tracking-seems-not-working/14636)
**Author:** [@aerendir](https://forum.mautic.org/u/aerendir)\ **Replies:** 2\ **Last updated:** [June 5, 2020, 2:19pm UTC](https://forum.mautic.org/t/multidomain-tracking-seems-not-working/14636 "2020-06-05T14:19:29Z")
Your software My Mautic version is: 2.16.0 Your problem I’m trying to move contacts through segments using a campaign. Mautic is hosted on a domain like this: mautic.example.com I’m trying to track page visits on an… [Previous page](https://forum.mautic.org/c/support/8.md?page=163) [Next page](https://forum.mautic.org/c/support/8.md?page=165)