# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=165 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 166 --- ## [Issue with EMAIL\_ON\_SEND event and Leads informations in a Plugin](https://forum.mautic.org/t/issue-with-email-on-send-event-and-leads-informations-in-a-plugin/14066)
**Author:** [@elbzh22](https://forum.mautic.org/u/elbzh22)\ **Replies:** 3\ **Last updated:** [June 5, 2020, 12:48pm UTC](https://forum.mautic.org/t/issue-with-email-on-send-event-and-leads-informations-in-a-plugin/14066 "2020-06-05T12:48:30Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.1.27 I made a plugin to manage some specifics custom tokens. It works well when I send a test email, but when I send an email to a segment, I have a pro… --- ## [PHP Notice Logged Undefined offset in Auditlog/details.html.php - at line 62](https://forum.mautic.org/t/php-notice-logged-undefined-offset-in-auditlog-details-html-php-at-line-62/14642)
**Author:** [@matthewday](https://forum.mautic.org/u/matthewday)\ **Replies:** 0\ **Last updated:** [June 5, 2020, 10:07am UTC](https://forum.mautic.org/t/php-notice-logged-undefined-offset-in-auditlog-details-html-php-at-line-62/14642 "2020-06-05T10:07:47Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.17 Your problem My problem is: Errors appearing in mautic log when viewing certain contacts. I have isolated the scenario where errors appear to only… --- ## [Form Question](https://forum.mautic.org/t/form-question/14627)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [June 4, 2020, 7:59pm UTC](https://forum.mautic.org/t/form-question/14627 "2020-06-04T19:59:49Z")
Hi All. I am looking for some direction on Form creation. I would like to have a field that is a Select field with multiple values, the last value should be Other and then let the user input their own answer - can some… --- ## [HALF SOLVED: Good cron command line, nothing with cronjob](https://forum.mautic.org/t/half-solved-good-cron-command-line-nothing-with-cronjob/14535)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 4\ **Last updated:** [June 4, 2020, 4:04pm UTC](https://forum.mautic.org/t/half-solved-good-cron-command-line-nothing-with-cronjob/14535 "2020-06-04T16:04:44Z")
Your software My Mautic version is: v2.16.2 and Centos 7 My PHP version is: 7.2.31 Your problem My problem is: Cron jobs run by copying and pasting cronjob contents on command line but not with cron job itself. Jus… --- ## [How to uninstall plugins?](https://forum.mautic.org/t/how-to-uninstall-plugins/14605)
**Author:** [@madpet](https://forum.mautic.org/u/madpet)\ **Replies:** 2\ **Last updated:** [June 4, 2020, 7:09am UTC](https://forum.mautic.org/t/how-to-uninstall-plugins/14605 "2020-06-04T07:09:03Z")
Your software My Mautic version is: 2. 15.3 I have installed a plugin, but am experiencing some issues with it so I want to remove it again. However, while the documentation tells a lot about how to add or update a plu… --- ## [Support for telnyx (SMS, like Twilio)?](https://forum.mautic.org/t/support-for-telnyx-sms-like-twilio/13628)
**Author:** [@cjvegas](https://forum.mautic.org/u/cjvegas)\ **Replies:** 2\ **Last updated:** [June 3, 2020, 6:57pm UTC](https://forum.mautic.org/t/support-for-telnyx-sms-like-twilio/13628 "2020-06-03T18:57:00Z")
Is there a plugin or mechanism to support other SMS services (ie. Telnyx)? They are 75% cheaper than Twilio. --- ## [Campaign emails not sending immediately](https://forum.mautic.org/t/campaign-emails-not-sending-immediately/14619)
**Author:** [@cwmarketing](https://forum.mautic.org/u/cwmarketing)\ **Replies:** 1\ **Last updated:** [June 3, 2020, 3:21pm UTC](https://forum.mautic.org/t/campaign-emails-not-sending-immediately/14619 "2020-06-03T15:21:01Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.2.29 VM: Bitnami mautic stack on AWS Your problem My problem is: Campaign emails going to queue despite “send immediately” option enabled. All emails … --- ## [Mautic destroys my image-sizes](https://forum.mautic.org/t/mautic-destroys-my-image-sizes/14603)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 2\ **Last updated:** [June 3, 2020, 6:53am UTC](https://forum.mautic.org/t/mautic-destroys-my-image-sizes/14603 "2020-06-03T06:53:59Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.0.33 Your problem My problem is: I want to put an image (642x360) into one of my emails. I tried using this code in the code-editor: \ **Author:** [@motoaku](https://forum.mautic.org/u/motoaku)\ **Replies:** 0\ **Last updated:** [June 2, 2020, 2:20pm UTC](https://forum.mautic.org/t/get-error-while-checking-for-update/14606 "2020-06-02T14:20:18Z") hi there been using mautic for almost 1 year now. Your software My Mautic version is: 2.15.3 My PHP version is: 7.3 Your problem My problem is: lately my campaign is not sending out email (broadcast)- created simp… --- ## [Tracking not working on my LAN?](https://forum.mautic.org/t/tracking-not-working-on-my-lan/14597)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 0\ **Last updated:** [June 1, 2020, 11:59pm UTC](https://forum.mautic.org/t/tracking-not-working-on-my-lan/14597 "2020-06-01T23:59:35Z")
I have a staging environment set up in a DMZ on my (not technically) LAN. My (staging) webserver and Mautic are installed on a Ubuntu VPS. Tracking works for IPs other than those that aren’t my ISP. So, as an example … --- ## [Tracking Not Working: No Console Errors](https://forum.mautic.org/t/tracking-not-working-no-console-errors/14593)
**Author:** [@oguruma](https://forum.mautic.org/u/oguruma)\ **Replies:** 0\ **Last updated:** [June 1, 2020, 6:47pm UTC](https://forum.mautic.org/t/tracking-not-working-no-console-errors/14593 "2020-06-01T18:47:51Z")
Fresh Mautic install. Using the Wordpress plugin. I can insert a form on the website using the javascript, so I know the site can talk to the Mautic server. However no new contacts are being added when users visit the s… --- ## [API doesn't create landing page html when selecting theme](https://forum.mautic.org/t/api-doesnt-create-landing-page-html-when-selecting-theme/14572)
**Author:** [@coolguydudeman](https://forum.mautic.org/u/coolguydudeman)\ **Replies:** 0\ **Last updated:** [May 31, 2020, 6:49am UTC](https://forum.mautic.org/t/api-doesnt-create-landing-page-html-when-selecting-theme/14572 "2020-05-31T06:49:16Z")
Your software My Mautic version is: 2.162 My PHP version is: 7.3 Your problem My problem is: When I create a page in the API and select a theme, no html is generated. These errors are showing in the log: Steps I ha… --- ## [Shopify integration](https://forum.mautic.org/t/shopify-integration/8207)
**Author:** [@maccca50](https://forum.mautic.org/u/maccca50)\ **Replies:** 2\ **Last updated:** [May 30, 2020, 11:39am UTC](https://forum.mautic.org/t/shopify-integration/8207 "2020-05-30T11:39:52Z")
Hello Kianabeauty hope you’re doing well, I’m currently trying to find an answer to a query and as you know, mautic is in the business of forums. If you don’t mind me asking. Did you use a third party service to integra… --- ## [Shopify Integration](https://forum.mautic.org/t/shopify-integration/9761)
**Author:** [@rayanmaia](https://forum.mautic.org/u/rayanmaia)\ **Replies:** 2\ **Last updated:** [May 30, 2020, 11:37am UTC](https://forum.mautic.org/t/shopify-integration/9761 "2020-05-30T11:37:39Z")
Hello, I would like to know how to perform the integration between mautic and shopify. I saw that there was a malicious-hooks plugin but it is currently disabled. I need mautic to synchronize my shopify clients’… --- ## [mautic.CRITICAL:Malformed UTF-8 characters](https://forum.mautic.org/t/mautic-critical-malformed-utf-8-characters/14552)
**Author:** [@vami\_kri](https://forum.mautic.org/u/vami_kri)\ **Replies:** 0\ **Last updated:** [May 29, 2020, 12:03pm UTC](https://forum.mautic.org/t/mautic-critical-malformed-utf-8-characters/14552 "2020-05-29T12:03:38Z")
Your software My Mautic version is: 2.16.1 My PHP version is:5.6 Your problem My problem is: Because of this error, no email will be sent out. These errors are showing in the log: \[2020-05-29 09:10:34\] mautic.CRITI… --- ## [Received SES webhook of type 'Notification' but couldn't understand payload](https://forum.mautic.org/t/received-ses-webhook-of-type-notification-but-couldnt-understand-payload/14447)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 4\ **Last updated:** [May 27, 2020, 6:29pm UTC](https://forum.mautic.org/t/received-ses-webhook-of-type-notification-but-couldnt-understand-payload/14447 "2020-05-27T18:29:04Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.3.14 Your problem My problem is: Errors in log. I’ve not seen any behaviour that looks wrong, but the errors concern me - if they are benign, they shou… --- ## [Using relative times/dates in dynamic content](https://forum.mautic.org/t/using-relative-times-dates-in-dynamic-content/14524)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 0\ **Last updated:** [May 27, 2020, 11:41am UTC](https://forum.mautic.org/t/using-relative-times-dates-in-dynamic-content/14524 "2020-05-27T11:41:21Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.14 Your problem My problem is: I’d like to use dynamic content in mail with a filter similar to: Date added greater than "7 days ago" According … --- ## [AWS SES host list out of date](https://forum.mautic.org/t/aws-ses-host-list-out-of-date/14514)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 2\ **Last updated:** [May 27, 2020, 11:40am UTC](https://forum.mautic.org/t/aws-ses-host-list-out-of-date/14514 "2020-05-27T11:40:21Z")
Your software My Mautic version is: V2.16.1 My PHP version is: 7.3.14 Your problem My problem is: The email-smtp.eu-west-2.amazonaws.com SES host is missing from the list available. These errors are showing in the l… --- ## [Do Focus Items Work?](https://forum.mautic.org/t/do-focus-items-work/14489)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [May 27, 2020, 8:56am UTC](https://forum.mautic.org/t/do-focus-items-work/14489 "2020-05-27T08:56:58Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: I try and create a focus item, however I have never succeeded in fetching any website, not even google. This is a very c… --- ## [Connections lost between campaign\_events when transferring from other mautic install](https://forum.mautic.org/t/connections-lost-between-campaign-events-when-transferring-from-other-mautic-install/14512)
**Author:** [@marketsmart](https://forum.mautic.org/u/marketsmart)\ **Replies:** 0\ **Last updated:** [May 26, 2020, 3:58pm UTC](https://forum.mautic.org/t/connections-lost-between-campaign-events-when-transferring-from-other-mautic-install/14512 "2020-05-26T15:58:02Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1 MySQL version: 6.3 Does anyone know where Canvas settings for campaigns/campaign\_events are stored/retrieved? I’m working on transferring Campaigns fr… --- ## [Schedule emails on autopilot](https://forum.mautic.org/t/schedule-emails-on-autopilot/14494)
**Author:** [@ori](https://forum.mautic.org/u/ori)\ **Replies:** 2\ **Last updated:** [May 26, 2020, 1:30pm UTC](https://forum.mautic.org/t/schedule-emails-on-autopilot/14494 "2020-05-26T13:30:05Z")
Hello :slight\_smile: I wonder if there’s any way to program Mautic for sending x amount of emails x day on autopilot. I just imported my clients emails to mautic and I will like to email them, but ofc I do not want to … --- ## [How can I integrate an electronic document signature API into mautic?](https://forum.mautic.org/t/how-can-i-integrate-an-electronic-document-signature-api-into-mautic/14506)
**Author:** [@shivanshu8241](https://forum.mautic.org/u/shivanshu8241)\ **Replies:** 0\ **Last updated:** [May 26, 2020, 11:41am UTC](https://forum.mautic.org/t/how-can-i-integrate-an-electronic-document-signature-api-into-mautic/14506 "2020-05-26T11:41:13Z")
Your software My Mautic version is: v2.15.3 My PHP version is: Your problem My problem is: I want to send mails to get e-signature. How can I do it in mautic? These errors are showing in the log: Steps I have trie… --- ## [Mautic Campaign URLs arriving with random subdomain url5543.domain.com instead of correct subdomain](https://forum.mautic.org/t/mautic-campaign-urls-arriving-with-random-subdomain-url5543-domain-com-instead-of-correct-subdomain/14442)
**Author:** [@anthony\_colfelt](https://forum.mautic.org/u/anthony_colfelt)\ **Replies:** 6\ **Last updated:** [May 25, 2020, 9:09am UTC](https://forum.mautic.org/t/mautic-campaign-urls-arriving-with-random-subdomain-url5543-domain-com-instead-of-correct-subdomain/14442 "2020-05-25T09:09:56Z")
My Mautic version is: 2.15.3 My PHP version is: 7.2 My problem is: When emails are sent from a campaign or directly with URLs in them, these arrive with some random number appended as the subdomain instead of the prope… --- ## [An exception occurred while executing REPLACE INTO campaign\_lead\_event\_failed\_log](https://forum.mautic.org/t/an-exception-occurred-while-executing-replace-into-campaign-lead-event-failed-log/14479)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 1\ **Last updated:** [May 24, 2020, 6:24pm UTC](https://forum.mautic.org/t/an-exception-occurred-while-executing-replace-into-campaign-lead-event-failed-log/14479 "2020-05-24T18:24:20Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.18 Your problem My problem is: Running email fetches with command: console mautic:email:fetch in Terminal shows:: You have an error in your SQL syn… --- ## [Contacts still in campaign after removal](https://forum.mautic.org/t/contacts-still-in-campaign-after-removal/14119)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 1\ **Last updated:** [May 24, 2020, 12:51pm UTC](https://forum.mautic.org/t/contacts-still-in-campaign-after-removal/14119 "2020-05-24T12:51:53Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 5.6 (tried 7.2 but cron jobs do not execute) Your problem My problem is: Cannot remove contacts from campaign. Contact still receive future emails These … --- ## [Create form survey and categorize people accordingly](https://forum.mautic.org/t/create-form-survey-and-categorize-people-accordingly/14446)
**Author:** [@rodeobe](https://forum.mautic.org/u/rodeobe)\ **Replies:** 3\ **Last updated:** [May 24, 2020, 8:12am UTC](https://forum.mautic.org/t/create-form-survey-and-categorize-people-accordingly/14446 "2020-05-24T08:12:31Z")
Your software My Mautic version is: ?? (recent, how can I check this?) My PHP version is: 7.1.33 Your problem I would like so set up a kind of quick survey using Mautic forms. People fill in the form (about 10 questi… --- ## [How to "run the following command"](https://forum.mautic.org/t/how-to-run-the-following-command/14128)
**Author:** [@hermanblau](https://forum.mautic.org/u/hermanblau)\ **Replies:** 4\ **Last updated:** [May 24, 2020, 12:12am UTC](https://forum.mautic.org/t/how-to-run-the-following-command/14128 "2020-05-24T00:12:18Z")
I’ve been working on setting up bouce management for my Mautic installation and am running into some issues. I have the “Monitored Inbox” setup but can’t figure out how I run “To fetch and process the messages, run the … --- ## [Mautic Failed after updating CORS Settings](https://forum.mautic.org/t/mautic-failed-after-updating-cors-settings/14450)
**Author:** [@adityaduggal](https://forum.mautic.org/u/adityaduggal)\ **Replies:** 2\ **Last updated:** [May 24, 2020, 12:08am UTC](https://forum.mautic.org/t/mautic-failed-after-updating-cors-settings/14450 "2020-05-24T00:08:39Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.31 Your problem My problem is: Well I have just started using mautic and honestly the first impression is that its indeed a very impressive piece of s… --- ## [Can't run mautic in hostgator shared host](https://forum.mautic.org/t/cant-run-mautic-in-hostgator-shared-host/14455)
**Author:** [@jessica](https://forum.mautic.org/u/jessica)\ **Replies:** 2\ **Last updated:** [May 23, 2020, 11:48pm UTC](https://forum.mautic.org/t/cant-run-mautic-in-hostgator-shared-host/14455 "2020-05-23T23:48:35Z")
Your software My Mautic version is: latest one (just downloaded today) My PHP version is: 7.3 My problem is: I uploaded mautic folder in shared space of hostgator but I can’t reach out the installation process on the… --- ## [Issue installing fresh Mautic 3.0.0beta](https://forum.mautic.org/t/issue-installing-fresh-mautic-3-0-0beta/13979)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 1\ **Last updated:** [May 22, 2020, 6:18pm UTC](https://forum.mautic.org/t/issue-installing-fresh-mautic-3-0-0beta/13979 "2020-05-22T18:18:17Z")
Your software My Mautic version is: 3.0.0beta My PHP version is: 7.2 Your problem My problem is: getting this error doing a fresh install of Mautic 3 An error occurred while attempting to add default data: An except… [Previous page](https://forum.mautic.org/c/support/8.md?page=164) [Next page](https://forum.mautic.org/c/support/8.md?page=166)