# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=166 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 167 --- ## [Responsive form in Gated video](https://forum.mautic.org/t/responsive-form-in-gated-video/14401)
**Author:** [@romancretnik](https://forum.mautic.org/u/romancretnik)\ **Replies:** 6\ **Last updated:** [May 23, 2020, 7:44am UTC](https://forum.mautic.org/t/responsive-form-in-gated-video/14401 "2020-05-23T07:44:40Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem My problem is: I use gated video on my WordPress website. I managed to make the video responsive but the form on the video isn’t. Please… --- ## [Segment API 404 Problem](https://forum.mautic.org/t/segment-api-404-problem/14452)
**Author:** [@lorenzo1](https://forum.mautic.org/u/lorenzo1)\ **Replies:** 4\ **Last updated:** [May 22, 2020, 12:46pm UTC](https://forum.mautic.org/t/segment-api-404-problem/14452 "2020-05-22T12:46:32Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.2 I’m developing some API calls from Joomla to Mautic, I’m testing all the calls with Postman that produce the php code for me. With this method I was ab… --- ## [Custom plugin not showing on UI after added to plugins folder](https://forum.mautic.org/t/custom-plugin-not-showing-on-ui-after-added-to-plugins-folder/11065)
**Author:** [@aditya](https://forum.mautic.org/u/aditya)\ **Replies:** 4\ **Last updated:** [May 21, 2020, 4:08pm UTC](https://forum.mautic.org/t/custom-plugin-not-showing-on-ui-after-added-to-plugins-folder/11065 "2020-05-21T16:08:43Z")
Your software My Mautic version is: 2.15.2 My PHP version is: PHP 7.2.19-0ubuntu0.18.04.2 (cli) (built: Aug 12 2019 19:34:28) ( NTS ) Your problem My problem is: I have created a mautic hello world plugin based on m… --- ## [Webhook error](https://forum.mautic.org/t/webhook-error/11843)
**Author:** [@iskender](https://forum.mautic.org/u/iskender)\ **Replies:** 1\ **Last updated:** [May 21, 2020, 8:06am UTC](https://forum.mautic.org/t/webhook-error/11843 "2020-05-21T08:06:30Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 5.6.40 Your problem Hi, I have just setup a Mautic installation using Amazon SES/SNS for sending emails. I’m able to send e-mails without any problems. H… --- ## [How to allow a non Administrator Role to Override Locked Segment?](https://forum.mautic.org/t/how-to-allow-a-non-administrator-role-to-override-locked-segment/14428)
**Author:** [@nicolas.reinson](https://forum.mautic.org/u/nicolas.reinson)\ **Replies:** 0\ **Last updated:** [May 20, 2020, 1:37pm UTC](https://forum.mautic.org/t/how-to-allow-a-non-administrator-role-to-override-locked-segment/14428 "2020-05-20T13:37:39Z")
Your software My Mautic version is: v2.16.2-5 My PHP version is: 7.2.28 Your problem My problem is: I created a Role let’s call it “R1” with the following “Contact permissions” Contacts - User has access to : Ful… --- ## [Mautic and Amazon SES {Send Issues}](https://forum.mautic.org/t/mautic-and-amazon-ses-send-issues/14047)
**Author:** [@tomr](https://forum.mautic.org/u/tomr)\ **Replies:** 8\ **Last updated:** [May 20, 2020, 3:53am UTC](https://forum.mautic.org/t/mautic-and-amazon-ses-send-issues/14047 "2020-05-20T03:53:23Z")
Your software My Mautic version is: v2.16.2 My PHP version is: 7.2.30 Your problem My problem is: Amazon SES setting is all sent and both connection and send is success. But when I try to send test email from Email S… --- ## [Display of "Rescheduled Date" is wrong if the timezone is not UTC+0:00](https://forum.mautic.org/t/display-of-rescheduled-date-is-wrong-if-the-timezone-is-not-utc-0-00/14416)
**Author:** [@ystksnd](https://forum.mautic.org/u/ystksnd)\ **Replies:** 0\ **Last updated:** [May 20, 2020, 2:38am UTC](https://forum.mautic.org/t/display-of-rescheduled-date-is-wrong-if-the-timezone-is-not-utc-0-00/14416 "2020-05-20T02:38:55Z")
Your software My Mautic version is: 2.15.3, 2.16.2 My PHP version is: 7.2.27, 7.2.29 Initially I used Mautic 2.15.3 on Amazon EC2, which is originally installed by me, but then I confirmed that this issue also occurs … --- ## [The dates of the pause period will be shifted to the previous day by saving and displaying](https://forum.mautic.org/t/the-dates-of-the-pause-period-will-be-shifted-to-the-previous-day-by-saving-and-displaying/14402)
**Author:** [@ystksnd](https://forum.mautic.org/u/ystksnd)\ **Replies:** 0\ **Last updated:** [May 19, 2020, 1:22pm UTC](https://forum.mautic.org/t/the-dates-of-the-pause-period-will-be-shifted-to-the-previous-day-by-saving-and-displaying/14402 "2020-05-19T13:22:48Z")
Your software My Mautic version is: 2.15.3, 2.16.2 My PHP version is: 7.2.27, 7.2.29 Initially I used Mautic 2.15.3 on Amazon EC2, which is originally installed by me, but then I confirmed that this issue also occurs… --- ## [Bulk import not importing correctly](https://forum.mautic.org/t/bulk-import-not-importing-correctly/14414)
**Author:** [@kaleob](https://forum.mautic.org/u/kaleob)\ **Replies:** 0\ **Last updated:** [May 20, 2020, 12:21am UTC](https://forum.mautic.org/t/bulk-import-not-importing-correctly/14414 "2020-05-20T00:21:42Z")
Your software ??? using office excel and open office for spreadshhets Running Win 10 pro latest version of Mautic PHP Version 5.6.40-26+ubuntu18.04.1+deb.sury.org+1 My problem is Tring to import csv file to Mautic. … --- ## [Two Mautic - One Database of Contacts](https://forum.mautic.org/t/two-mautic-one-database-of-contacts/14412)
**Author:** [@jayin\_bajaj](https://forum.mautic.org/u/jayin_bajaj)\ **Replies:** 0\ **Last updated:** [May 19, 2020, 7:13pm UTC](https://forum.mautic.org/t/two-mautic-one-database-of-contacts/14412 "2020-05-19T19:13:10Z")
Both Mautic versions are: 2.16 We are looking to merge the Database of contacts/emails we’ve sent from one Mautic Instance with the one of another Mautic Instance and be able to use the two instances simultaneously and … --- ## [Mails are being sent over and over again from campaign](https://forum.mautic.org/t/mails-are-being-sent-over-and-over-again-from-campaign/14359)
**Author:** [@OmerGafny](https://forum.mautic.org/u/OmerGafny)\ **Replies:** 3\ **Last updated:** [May 19, 2020, 12:36pm UTC](https://forum.mautic.org/t/mails-are-being-sent-over-and-over-again-from-campaign/14359 "2020-05-19T12:36:45Z")
Your software My Mautic version is: 2.16.2 My PHP version is: Your problem My problem is: Hi All, i have a campaign that is supposed to send an email to a contact every 30 days. The condintons are as follows- the ca… --- ## [Zapier Integration Error #404](https://forum.mautic.org/t/zapier-integration-error-404/10104)
**Author:** [@Shuabe](https://forum.mautic.org/u/Shuabe)\ **Replies:** 11\ **Last updated:** [May 19, 2020, 2:16pm UTC](https://forum.mautic.org/t/zapier-integration-error-404/10104 "2020-05-19T14:16:12Z")
It seems as though I am getting the error “Looks like I encountered an error (error #404). If I do it again, please report me to the system administrator!” anytime I try and connect my Mautic self hosted version 2.9. I’… --- ## [Cannot connect - form give connection error](https://forum.mautic.org/t/cannot-connect-form-give-connection-error/14400)
**Author:** [@69thelememt](https://forum.mautic.org/u/69thelememt)\ **Replies:** 2\ **Last updated:** [May 19, 2020, 1:29pm UTC](https://forum.mautic.org/t/cannot-connect-form-give-connection-error/14400 "2020-05-19T13:29:30Z")
What is the most common fix for connection errors please?? --- ## [Themes, manually stored, i dont see on landing page edit/select list](https://forum.mautic.org/t/themes-manually-stored-i-dont-see-on-landing-page-edit-select-list/14338)
**Author:** [@masterale](https://forum.mautic.org/u/masterale)\ **Replies:** 3\ **Last updated:** [May 19, 2020, 1:17pm UTC](https://forum.mautic.org/t/themes-manually-stored-i-dont-see-on-landing-page-edit-select-list/14338 "2020-05-19T13:17:40Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.2.24 Your problem My problem is:i downloaded some theme compatible with mautic. Try to upload thru Settings themes, but nothing do, themes doesnt uploaded… --- ## [500 error on Mautic instance](https://forum.mautic.org/t/500-error-on-mautic-instance/14378)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [May 18, 2020, 6:18pm UTC](https://forum.mautic.org/t/500-error-on-mautic-instance/14378 "2020-05-18T18:18:15Z")
--- ## [Mails sent one hour late](https://forum.mautic.org/t/mails-sent-one-hour-late/14357)
**Author:** [@backseat](https://forum.mautic.org/u/backseat)\ **Replies:** 1\ **Last updated:** [May 17, 2020, 7:10pm UTC](https://forum.mautic.org/t/mails-sent-one-hour-late/14357 "2020-05-17T19:10:40Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.14 Your problem My problem is: emails are sent one hour after scheduled time. I sent the publish time to, say, 10:30; the mail is sent at or very soo… --- ## [Email not sending v2.15](https://forum.mautic.org/t/email-not-sending-v2-15/14362)
**Author:** [@robinadmin](https://forum.mautic.org/u/robinadmin)\ **Replies:** 0\ **Last updated:** [May 17, 2020, 8:53pm UTC](https://forum.mautic.org/t/email-not-sending-v2-15/14362 "2020-05-17T20:53:18Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.0.33-0ubuntu0.16.04.12 : My problem is: I use Sendgrid with Mautic 2.15. Friday, I sent and received emails from Mautic and everything worked. Saturday… --- ## [Landing Page Settings - 3rd party website tracking code- Internal IP Address](https://forum.mautic.org/t/landing-page-settings-3rd-party-website-tracking-code-internal-ip-address/4476)
**Author:** [@cmariotti](https://forum.mautic.org/u/cmariotti)\ **Replies:** 9\ **Last updated:** [May 17, 2020, 3:38pm UTC](https://forum.mautic.org/t/landing-page-settings-3rd-party-website-tracking-code-internal-ip-address/4476 "2020-05-17T15:38:15Z")
Using 2.01… When I try to set the Site URL in General Settings and save… it goes back to the IP address when I reboot. On the the menu Landing Page Settings -\> 3rd party website tracking code… it lists my inter… --- ## [Mautic SpamBots are Creating Anonymous Users](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339)
**Author:** [@webananas](https://forum.mautic.org/u/webananas)\ **Replies:** 2\ **Last updated:** [May 16, 2020, 7:49am UTC](https://forum.mautic.org/t/mautic-spambots-are-creating-anonymous-users/14339 "2020-05-16T07:49:54Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.27 Your problem My problem is: My Mautic account is showing hundred of anonymous contacts, these contacts don’t have any information about them except… --- ## [AWS and SES](https://forum.mautic.org/t/aws-and-ses/4756)
**Author:** [@lead2crm](https://forum.mautic.org/u/lead2crm)\ **Replies:** 11\ **Last updated:** [May 15, 2020, 7:31pm UTC](https://forum.mautic.org/t/aws-and-ses/4756 "2020-05-15T19:31:19Z")
…I imagine you’re talking about Amazon Web Service and I dont know what SES is. I used to be a web developer, but the last time I’ve dealt with servers and writing code was 10 years ago, so I’m very rusty at all of … --- ## [Custom field: contact created date](https://forum.mautic.org/t/custom-field-contact-created-date/11677)
**Author:** [@simas](https://forum.mautic.org/u/simas)\ **Replies:** 2\ **Last updated:** [May 14, 2020, 1:14pm UTC](https://forum.mautic.org/t/custom-field-contact-created-date/11677 "2020-05-14T13:14:08Z")
Hello, I want to create a custom field with the contact creation date filled in. Is there a way to do so? Thank you :slight\_smile: --- ## [How to create contact in mautic from http url which provide json file](https://forum.mautic.org/t/how-to-create-contact-in-mautic-from-http-url-which-provide-json-file/14272)
**Author:** [@sunilborad](https://forum.mautic.org/u/sunilborad)\ **Replies:** 4\ **Last updated:** [May 11, 2020, 1:19pm UTC](https://forum.mautic.org/t/how-to-create-contact-in-mautic-from-http-url-which-provide-json-file/14272 "2020-05-11T13:19:24Z")
First of all I would appreciate mautic, it is a very good marketing automation software. I salute to all the people including founder, developer and community members for their efforts to making it more good day by day. … --- ## [Not Found: https://your-mautic.com/saml/metadata.xml](https://forum.mautic.org/t/not-found-https-your-mautic-com-saml-metadata-xml/14322)
**Author:** [@vascoas](https://forum.mautic.org/u/vascoas)\ **Replies:** 0\ **Last updated:** [May 14, 2020, 1:08am UTC](https://forum.mautic.org/t/not-found-https-your-mautic-com-saml-metadata-xml/14322 "2020-05-14T01:08:15Z")
Hi, I’m trying to configure SAML Single Sign On (SSO) between Mautic and GSuite. I’ve followed all the steps described in https://docs.mautic.org/en/authentication However, in the Configuring the IDP step 2, I was una… --- ## [Dynamic content according to time zone](https://forum.mautic.org/t/dynamic-content-according-to-time-zone/14318)
**Author:** [@simas](https://forum.mautic.org/u/simas)\ **Replies:** 0\ **Last updated:** [May 13, 2020, 6:53pm UTC](https://forum.mautic.org/t/dynamic-content-according-to-time-zone/14318 "2020-05-13T18:53:48Z")
I want to send emails with an event launch time adjusted to recipients time zone. So my thinking is to use dynamic content with filter “Preferred time zone” (a.k.a “mautic.lead.field.timezone” (it seems there is sort of… --- ## [Has the installation process changed? - GeoLite2-City.mmdb - What is the full path?](https://forum.mautic.org/t/has-the-installation-process-changed-geolite2-city-mmdb-what-is-the-full-path/5226)
**Author:** [@CraigM](https://forum.mautic.org/u/CraigM)\ **Replies:** 16\ **Last updated:** [May 13, 2020, 6:15pm UTC](https://forum.mautic.org/t/has-the-installation-process-changed-geolite2-city-mmdb-what-is-the-full-path/5226 "2020-05-13T18:15:00Z")
I am getting stuck on Step 3 of the Getting Started page. I am not able to find the option to download the GeoLite2-City database (https://www.mautic.org/docs/setup/getting\_started.html). When I look in the mautic\_… --- ## [mtc.js errors](https://forum.mautic.org/t/mtc-js-errors/8117)
**Author:** [@starterebi](https://forum.mautic.org/u/starterebi)\ **Replies:** 4\ **Last updated:** [May 13, 2020, 1:30pm UTC](https://forum.mautic.org/t/mtc-js-errors/8117 "2020-05-13T13:30:38Z")
Open up my console and see the following errors Uncaught TypeError: Cannot read property ‘type’ of undefined at mtc.js:57 at mtc.js:3 at Object.MauticJS.processGatedVideos (mtc.js:57) at MauticJS.initGatedVi… --- ## [Error on Installation Step 2](https://forum.mautic.org/t/error-on-installation-step-2/14312)
**Author:** [@naflan](https://forum.mautic.org/u/naflan)\ **Replies:** 0\ **Last updated:** [May 13, 2020, 8:37am UTC](https://forum.mautic.org/t/error-on-installation-step-2/14312 "2020-05-13T08:37:40Z")
Your software My Mautic version is: 2.16 My PHP version is : 7.2 Your problem My problem is: Im trying to install the script in a sub folder(v2) but i’m unable to install the script, it says " The site is currently o… --- ## [Installation Error on step 2 - Mautic 2.15.3](https://forum.mautic.org/t/installation-error-on-step-2-mautic-2-15-3/11708)
**Author:** [@nickmenai](https://forum.mautic.org/u/nickmenai)\ **Replies:** 10\ **Last updated:** [May 13, 2020, 8:24am UTC](https://forum.mautic.org/t/installation-error-on-step-2-mautic-2-15-3/11708 "2020-05-13T08:24:50Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.33 Your problem My problem is: Running this from a sub-domain on a VPS hosted on Fasthosts. Files have been uploaded and installation goes OK until … --- ## [Custom fields in users](https://forum.mautic.org/t/custom-fields-in-users/14306)
**Author:** [@raminnaimi](https://forum.mautic.org/u/raminnaimi)\ **Replies:** 0\ **Last updated:** [May 13, 2020, 5:52am UTC](https://forum.mautic.org/t/custom-fields-in-users/14306 "2020-05-13T05:52:25Z")
Your software My Mautic version is: 2.162 My PHP version is: 7.2 Your problem My problem is: Is there a way to create a custom field for a mautic user (not a contact)? --- ## [Unsubscribe link in an eblast](https://forum.mautic.org/t/unsubscribe-link-in-an-eblast/14303)
**Author:** [@lifestream](https://forum.mautic.org/u/lifestream)\ **Replies:** 0\ **Last updated:** [May 12, 2020, 6:13pm UTC](https://forum.mautic.org/t/unsubscribe-link-in-an-eblast/14303 "2020-05-12T18:13:26Z")
My PHP version is: PHP Version 7.2.24-0ubuntu0.18.04.1 My problem is: Our unsubscribe link works if we create the email inside mautic using their templates but when we use or when we just put the code of an eblast desi… [Previous page](https://forum.mautic.org/c/support/8.md?page=165) [Next page](https://forum.mautic.org/c/support/8.md?page=167)