# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=168 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 169 --- ## [(form) display message in an other url](https://forum.mautic.org/t/form-display-message-in-an-other-url/14102)
**Author:** [@renelermoyer](https://forum.mautic.org/u/renelermoyer)\ **Replies:** 0\ **Last updated:** [April 29, 2020, 8:45am UTC](https://forum.mautic.org/t/form-display-message-in-an-other-url/14102 "2020-04-29T08:45:37Z")
Hi guys, I have a problem with mautic form using wordpress and elementor. I created my form in mautic and i chose display message, i wanted that after completing the form user can see the message just above it but when … --- ## [Connect to mautic from another web with a link](https://forum.mautic.org/t/connect-to-mautic-from-another-web-with-a-link/14022)
**Author:** [@awurman](https://forum.mautic.org/u/awurman)\ **Replies:** 0\ **Last updated:** [April 23, 2020, 1:12pm UTC](https://forum.mautic.org/t/connect-to-mautic-from-another-web-with-a-link/14022 "2020-04-23T13:12:46Z")
Hi! Im trying to connect to mautic from another web, i mean , i want to click in: see emails (in the other web) and go directly to email section WITHOUT have to sign in . Its possible? (i can have the credentials in the … --- ## [Is it possible to disable sendgrid click tracking from Mautic?](https://forum.mautic.org/t/is-it-possible-to-disable-sendgrid-click-tracking-from-mautic/14078)
**Author:** [@jstawski](https://forum.mautic.org/u/jstawski)\ **Replies:** 3\ **Last updated:** [April 29, 2020, 1:21am UTC](https://forum.mautic.org/t/is-it-possible-to-disable-sendgrid-click-tracking-from-mautic/14078 "2020-04-29T01:21:11Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.11 Your problem My problem is: we use SendGrid with multiple systems where we need to be able to track clicks. One of those systems is Mautic, which i… --- ## [Email Theme Order?](https://forum.mautic.org/t/email-theme-order/14094)
**Author:** [@andrewteg](https://forum.mautic.org/u/andrewteg)\ **Replies:** 0\ **Last updated:** [April 28, 2020, 7:53pm UTC](https://forum.mautic.org/t/email-theme-order/14094 "2020-04-28T19:53:21Z")
Is it possible to reorder the email template sorting so some installed themes we prefer to use come up to the top of our list? It seems this would make Campaign Builder a bit smoother to use. Thanks. --- ## [Can someone explain how the Segment filtering order works](https://forum.mautic.org/t/can-someone-explain-how-the-segment-filtering-order-works/14090)
**Author:** [@jstawski](https://forum.mautic.org/u/jstawski)\ **Replies:** 0\ **Last updated:** [April 28, 2020, 4:54pm UTC](https://forum.mautic.org/t/can-someone-explain-how-the-segment-filtering-order-works/14090 "2020-04-28T16:54:43Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2.30 Your problem My problem is: we are having a hard time understanding the Segment Filtering UI. We can’t find documentation on the topic anywhere. Gi… --- ## [Non-static cookie names in Mautic (vs. Cookie Consent Manager)](https://forum.mautic.org/t/non-static-cookie-names-in-mautic-vs-cookie-consent-manager/14088)
**Author:** [@ekke](https://forum.mautic.org/u/ekke)\ **Replies:** 0\ **Last updated:** [April 28, 2020, 2:00pm UTC](https://forum.mautic.org/t/non-static-cookie-names-in-mautic-vs-cookie-consent-manager/14088 "2020-04-28T14:00:48Z")
Basically a repeat from this unanswered thread https://forum.mautic.org/t/random-cookies-in-mautic/10757 Mautic is setting various cookies like mtc\_id, but also two that have unpredictable names: a) cookie name = b) … --- ## [Mautic Dynamic Content Not Working](https://forum.mautic.org/t/mautic-dynamic-content-not-working/14082)
**Author:** [@vishnumohan](https://forum.mautic.org/u/vishnumohan)\ **Replies:** 0\ **Last updated:** [April 28, 2020, 6:31am UTC](https://forum.mautic.org/t/mautic-dynamic-content-not-working/14082 "2020-04-28T06:31:23Z")
Your software My Mautic version is:2.16.2 My PHP version is:7.2.17 Your problem My problem is: I am having an hard time to make the dynamic web content working on my WP website. I have tried both campaign based and n… --- ## [Dynamic Content HTML page](https://forum.mautic.org/t/dynamic-content-html-page/9267)
**Author:** [@blackLCD](https://forum.mautic.org/u/blackLCD)\ **Replies:** 7\ **Last updated:** [April 28, 2020, 6:21am UTC](https://forum.mautic.org/t/dynamic-content-html-page/9267 "2020-04-28T06:21:23Z")
Does anyone know how to make Dynamic Content work on a normal HTML page/non mautic page or know exactly what I’m suppose to include currently. I have Text in the html - this shows up if the visitor is not known B… --- ## [Mailinglist double opt-in Setup, help needed to perfect it](https://forum.mautic.org/t/mailinglist-double-opt-in-setup-help-needed-to-perfect-it/14067)
**Author:** [@tomr](https://forum.mautic.org/u/tomr)\ **Replies:** 2\ **Last updated:** [April 27, 2020, 12:30pm UTC](https://forum.mautic.org/t/mailinglist-double-opt-in-setup-help-needed-to-perfect-it/14067 "2020-04-27T12:30:40Z")
Hi Guys, I am hoping to get some direction here. I came across a topic where a simple logic was applied to get a subscriber to confirm their email then they are put in an active user segment. My Setup looks like followi… --- ## [Problem with amazon aws](https://forum.mautic.org/t/problem-with-amazon-aws/14053)
**Author:** [@luke90](https://forum.mautic.org/u/luke90)\ **Replies:** 0\ **Last updated:** [April 26, 2020, 7:38am UTC](https://forum.mautic.org/t/problem-with-amazon-aws/14053 "2020-04-26T07:38:31Z")
Your software My Mautic version is: v2.16.1 My PHP version is: 7.2.30 Your problem My problem is: Error with Amazon Aws These errors are showing in the log: It happens that when I refresh the cache it gives me this… --- ## [Plugin integration popup not showing Published No, Yes buttons in mautic 3.0 beta](https://forum.mautic.org/t/plugin-integration-popup-not-showing-published-no-yes-buttons-in-mautic-3-0-beta/14049)
**Author:** [@mauticdeveloper](https://forum.mautic.org/u/mauticdeveloper)\ **Replies:** 0\ **Last updated:** [April 25, 2020, 8:34am UTC](https://forum.mautic.org/t/plugin-integration-popup-not-showing-published-no-yes-buttons-in-mautic-3-0-beta/14049 "2020-04-25T08:34:51Z")
Your software My Mautic version is: v3.0.0-beta My PHP version is: 7.3 Your problem My problem is: I am building a plugin. The plugin shows a menu in admin section if the integration is enabled. I have added that co… --- ## [Campaign flow doesn't complete](https://forum.mautic.org/t/campaign-flow-doesnt-complete/13833)
**Author:** [@marcink](https://forum.mautic.org/u/marcink)\ **Replies:** 7\ **Last updated:** [April 25, 2020, 8:24am UTC](https://forum.mautic.org/t/campaign-flow-doesnt-complete/13833 "2020-04-25T08:24:42Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.2.24 Your problem My problem is: The campaign is processed partially. It stops after sending an e-mail and after user clicks the link doesn’t update the… --- ## [Update contacts with the mautic form](https://forum.mautic.org/t/update-contacts-with-the-mautic-form/14020)
**Author:** [@wasabis](https://forum.mautic.org/u/wasabis)\ **Replies:** 0\ **Last updated:** [April 23, 2020, 10:19am UTC](https://forum.mautic.org/t/update-contacts-with-the-mautic-form/14020 "2020-04-23T10:19:42Z")
My Mautic version is: 2.16.0 My PHP version is: 7.0.33-1 Hello there ! I’m new to mautic and want to know more about forms. I searched a lot on the forum and google but can’t find what i’m looking for so here i am. … --- ## [No visit into my dashboard using self hosted version](https://forum.mautic.org/t/no-visit-into-my-dashboard-using-self-hosted-version/9218)
**Author:** [@thecheapers](https://forum.mautic.org/u/thecheapers)\ **Replies:** 3\ **Last updated:** [April 22, 2020, 12:29pm UTC](https://forum.mautic.org/t/no-visit-into-my-dashboard-using-self-hosted-version/9218 "2020-04-22T12:29:48Z")
Hi! Thanks for this great idea. However, I can’t use the self hosted version. I installed it on my server and I defined cron tasked via SSH. Also, I added the javascript tracking code into my layout (I’m using Lar… --- ## [The form of the mautic when filled is in constant "please wait"](https://forum.mautic.org/t/the-form-of-the-mautic-when-filled-is-in-constant-please-wait/13975)
**Author:** [@dpascoal](https://forum.mautic.org/u/dpascoal)\ **Replies:** 2\ **Last updated:** [April 21, 2020, 11:44pm UTC](https://forum.mautic.org/t/the-form-of-the-mautic-when-filled-is-in-constant-please-wait/13975 "2020-04-21T23:44:39Z")
Your software My Mautic version is: 3.0 My PHP version is: 7.2 Your problem My problem is: The form of the mautic when filled is in constant “please wait” These errors are showing in the log: mautic.CRITICAL: Un… --- ## [Got Error 500 only when not connected as admin](https://forum.mautic.org/t/got-error-500-only-when-not-connected-as-admin/10423)
**Author:** [@ekomak](https://forum.mautic.org/u/ekomak)\ **Replies:** 4\ **Last updated:** [April 21, 2020, 2:23pm UTC](https://forum.mautic.org/t/got-error-500-only-when-not-connected-as-admin/10423 "2020-04-21T14:23:43Z")
Hello Mauticians I have a issue with my Mautic installation. When i am connected as admin everything work well. I cant see Landing page and webform even focus object. But, when am not connected, all the landing page se… --- ## [Mautic mautic times two for assets path!](https://forum.mautic.org/t/mautic-mautic-times-two-for-assets-path/13977)
**Author:** [@precords](https://forum.mautic.org/u/precords)\ **Replies:** 0\ **Last updated:** [April 20, 2020, 8:28pm UTC](https://forum.mautic.org/t/mautic-mautic-times-two-for-assets-path/13977 "2020-04-20T20:28:34Z")
Your software My Mautic version is: 2.8.2 My PHP version is: 5.6.37 Your problem My problem is: Assets in themes won’t load as path is wrong. site.dom/mautic/mautic… If I change the base url and don’t include th… --- ## [Server timeout - slow query on lead\_event\_log](https://forum.mautic.org/t/server-timeout-slow-query-on-lead-event-log/13973)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 0\ **Last updated:** [April 20, 2020, 3:15pm UTC](https://forum.mautic.org/t/server-timeout-slow-query-on-lead-event-log/13973 "2020-04-20T15:15:51Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.2 Your problem My problem is: Loading large segments time out regularly, with mysql (mariadb) being the bottleneck. These errors are showing in the log… --- ## [Want to disable popup closing, is it possible with Mautic?](https://forum.mautic.org/t/want-to-disable-popup-closing-is-it-possible-with-mautic/13969)
**Author:** [@gugigans12](https://forum.mautic.org/u/gugigans12)\ **Replies:** 0\ **Last updated:** [April 20, 2020, 10:29am UTC](https://forum.mautic.org/t/want-to-disable-popup-closing-is-it-possible-with-mautic/13969 "2020-04-20T10:29:37Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: Is there a way to disable Mautic’s popup closing (the small X at the corner)? These errors are showing in the log: Steps I… --- ## [Can I extract Campaign details when event triggered?](https://forum.mautic.org/t/can-i-extract-campaign-details-when-event-triggered/13892)
**Author:** [@pratikjn](https://forum.mautic.org/u/pratikjn)\ **Replies:** 1\ **Last updated:** [April 20, 2020, 5:30am UTC](https://forum.mautic.org/t/can-i-extract-campaign-details-when-event-triggered/13892 "2020-04-20T05:30:01Z")
Your software My Mautic version is: v2.16.0-beta My PHP version is: 7.1.33 Your problem My problem is: Hi All, I am trying to extract the campaign details like campaign Id , name when the campaign events got execute… --- ## [Unsure which url to use when authorising Apps to use Mautic](https://forum.mautic.org/t/unsure-which-url-to-use-when-authorising-apps-to-use-mautic/13944)
**Author:** [@rodenp](https://forum.mautic.org/u/rodenp)\ **Replies:** 1\ **Last updated:** [April 19, 2020, 2:53pm UTC](https://forum.mautic.org/t/unsure-which-url-to-use-when-authorising-apps-to-use-mautic/13944 "2020-04-19T14:53:47Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.1.33 Your problem My problem is: I am trying to connect Mautic with other Apps and am unsure how to do this. I am trying to hook up Calendy with my Mau… --- ## [How do I resize page sections in Builder](https://forum.mautic.org/t/how-do-i-resize-page-sections-in-builder/13956)
**Author:** [@dion](https://forum.mautic.org/u/dion)\ **Replies:** 0\ **Last updated:** [April 17, 2020, 10:10pm UTC](https://forum.mautic.org/t/how-do-i-resize-page-sections-in-builder/13956 "2020-04-17T22:10:58Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Your problem My problem is: How do I resize page sections in Builder These errors are showing in the log: Steps I have tried to fix the problem: --- ## [Mautic theme with webservice calls?](https://forum.mautic.org/t/mautic-theme-with-webservice-calls/13954)
**Author:** [@spiderdev](https://forum.mautic.org/u/spiderdev)\ **Replies:** 0\ **Last updated:** [April 17, 2020, 9:17pm UTC](https://forum.mautic.org/t/mautic-theme-with-webservice-calls/13954 "2020-04-17T21:17:16Z")
Hi, Is it possible in a Mautic Theme under development to insert PHP code to make a web service call to return HTML code updated in real time? Thanks --- ## [How to get contact ID?](https://forum.mautic.org/t/how-to-get-contact-id/13952)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 0\ **Last updated:** [April 17, 2020, 8:16pm UTC](https://forum.mautic.org/t/how-to-get-contact-id/13952 "2020-04-17T20:16:31Z")
Hi, I reviewed Mautic API and I see there is edit contact REST API available, but how I can get the ID of the contact which is browsing my page? Best regards, Michal --- ## [How to insert a focus item in a specific Wordpress post or page?](https://forum.mautic.org/t/how-to-insert-a-focus-item-in-a-specific-wordpress-post-or-page/13926)
**Author:** [@gugigans12](https://forum.mautic.org/u/gugigans12)\ **Replies:** 2\ **Last updated:** [April 17, 2020, 4:49pm UTC](https://forum.mautic.org/t/how-to-insert-a-focus-item-in-a-specific-wordpress-post-or-page/13926 "2020-04-17T16:49:47Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: I created a focus item (popup) and I want to display it on a Wordpress blog post, is there any way to do that or maybe exclu… --- ## [Unable to verify the first certificate](https://forum.mautic.org/t/unable-to-verify-the-first-certificate/13942)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 0\ **Last updated:** [April 17, 2020, 10:02am UTC](https://forum.mautic.org/t/unable-to-verify-the-first-certificate/13942 "2020-04-17T10:02:49Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2.29 Your problem My problem is: I try to link Integromat with Zapier and followed the instructions on https://support.integromat.com/hc/en-us/articles… --- ## [Maxmind update usage tutorial anywhere](https://forum.mautic.org/t/maxmind-update-usage-tutorial-anywhere/13930)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 4\ **Last updated:** [April 16, 2020, 5:06pm UTC](https://forum.mautic.org/t/maxmind-update-usage-tutorial-anywhere/13930 "2020-04-16T17:06:37Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.29 Your problem My problem is: Using and configuring MaxMind Country Geolocation Steps I have tried to fix the problem: Hello, there is a great tu… --- ## [Mails are not displaying images](https://forum.mautic.org/t/mails-are-not-displaying-images/13933)
**Author:** [@vmcasique](https://forum.mautic.org/u/vmcasique)\ **Replies:** 0\ **Last updated:** [April 16, 2020, 4:45pm UTC](https://forum.mautic.org/t/mails-are-not-displaying-images/13933 "2020-04-16T16:45:58Z")
Your software My Mautic version is: Mautic 2.16 My PHP version is: PHP Version 7.1.24 Your problem My problem is: When I sent emails, they are no displaying the images These errors are showing in the log: \[2020-04-… --- ## [Update to v2.16.2 runtime exceptions and other log entries](https://forum.mautic.org/t/update-to-v2-16-2-runtime-exceptions-and-other-log-entries/13923)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [April 16, 2020, 12:16am UTC](https://forum.mautic.org/t/update-to-v2-16-2-runtime-exceptions-and-other-log-entries/13923 "2020-04-16T00:16:51Z")
Your software My Mautic version is: 2.16.0 My PHP version is:7.2.29 Your problem UPDATE: usr/bin/ea-php72 /home/xxxxxx/public\_html/xxxxxx.com/app/console mautic:update:apply \[2020-04-16 16:26:02\] mautic.NOTICE: Sym… --- ## [You have requested a non-existent parameter "b"](https://forum.mautic.org/t/you-have-requested-a-non-existent-parameter-b/13903)
**Author:** [@ozray911](https://forum.mautic.org/u/ozray911)\ **Replies:** 5\ **Last updated:** [April 16, 2020, 2:34am UTC](https://forum.mautic.org/t/you-have-requested-a-non-existent-parameter-b/13903 "2020-04-16T02:34:48Z")
My Mautic version is: 2.6.12 My PHP version is: 7.2.24 My problem is: I’m now at my 8th time installing Mautic fresh today without any success :frowning: I’m installing it on a Droplet on DigitalOcean. A couple of … [Previous page](https://forum.mautic.org/c/support/8.md?page=167) [Next page](https://forum.mautic.org/c/support/8.md?page=169)