# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=17 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 18 --- ## [Bitlybot generates page-hits for Contact](https://forum.mautic.org/t/bitlybot-generates-page-hits-for-contact/33130)
**Author:** [@larsmattia](https://forum.mautic.org/u/larsmattia)\ **Replies:** 2\ **Last updated:** [February 19, 2025, 5:45am UTC](https://forum.mautic.org/t/bitlybot-generates-page-hits-for-contact/33130 "2025-02-19T05:45:55Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.29 My Database type and version is: MariaDB 10 Your problem bitlybot creates page hits on contact when sending text messages that contains bitly short… --- ## [SMS and Email in campaign, only sms is sent](https://forum.mautic.org/t/sms-and-email-in-campaign-only-sms-is-sent/35041)
**Author:** [@cfipilot](https://forum.mautic.org/u/cfipilot)\ **Replies:** 2\ **Last updated:** [February 18, 2025, 2:05pm UTC](https://forum.mautic.org/t/sms-and-email-in-campaign-only-sms-is-sent/35041 "2025-02-18T14:05:36Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1 My Database type and version is: mysql Your problem My problem is: Created a test campaign to send an email and SMS. SMS is sent email is not. C… --- ## [Sending delayed emails in a campaign doesn't schedule the email](https://forum.mautic.org/t/sending-delayed-emails-in-a-campaign-doesnt-schedule-the-email/35045)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 0\ **Last updated:** [February 18, 2025, 9:28am UTC](https://forum.mautic.org/t/sending-delayed-emails-in-a-campaign-doesnt-schedule-the-email/35045 "2025-02-18T09:28:48Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: MariaDB 10.3 Your problem I have set up a campaign (drip campaign) the purpose is to send 3 emails on different times… --- ## [Public preview for "Sending period expired" emails?](https://forum.mautic.org/t/public-preview-for-sending-period-expired-emails/35042)
**Author:** [@jm1](https://forum.mautic.org/u/jm1)\ **Replies:** 0\ **Last updated:** [February 18, 2025, 5:09am UTC](https://forum.mautic.org/t/public-preview-for-sending-period-expired-emails/35042 "2025-02-18T05:09:28Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.1 My Database type and version is: MySQL 8 Your problem I managed to upgrade my Mautic from version 5.1 to version 5.2.2. Previously, I could preview sc… --- ## [Mautic upgrade from 4.4.10 to latest version 5.2](https://forum.mautic.org/t/mautic-upgrade-from-4-4-10-to-latest-version-5-2/34926)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 3\ **Last updated:** [February 10, 2025, 9:28am UTC](https://forum.mautic.org/t/mautic-upgrade-from-4-4-10-to-latest-version-5-2/34926 "2025-02-10T09:28:05Z")
Hi everyone ! Your software My Mautic version is: 4.4.10 My PHP version is: 8.X My Database type and version is: MySQL V8.0.34 Your problem My problem is: I’m trying to update Mautic with the following process: U… --- ## [Searching for a working Nginx configuration for M5](https://forum.mautic.org/t/searching-for-a-working-nginx-configuration-for-m5/35017)
**Author:** [@andrass](https://forum.mautic.org/u/andrass)\ **Replies:** 2\ **Last updated:** [February 17, 2025, 5:12am UTC](https://forum.mautic.org/t/searching-for-a-working-nginx-configuration-for-m5/35017 "2025-02-17T05:12:57Z")
I have some issues getting the opening tracking to work, /email/1234.gif returns a 404 and I can’t seem to find any reference for the necessary rewrite rules for the most current M5. Could some kind soul post its nginx … --- ## [Email DSN configuring Amazon SES-API error](https://forum.mautic.org/t/email-dsn-configuring-amazon-ses-api-error/31923)
**Author:** [@feelwacom](https://forum.mautic.org/u/feelwacom)\ **Replies:** 29\ **Last updated:** [February 16, 2025, 10:55pm UTC](https://forum.mautic.org/t/email-dsn-configuring-amazon-ses-api-error/31923 "2025-02-16T22:55:41Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: mysql Ver 15.1 Distrib 10.5.23-MariaDB, for Linux (x86\_64) using EditLine wrapper Your problem My problem is: Is… --- ## [Mautic 5.1 with Queueing Rabbitmq Setup](https://forum.mautic.org/t/mautic-5-1-with-queueing-rabbitmq-setup/32828)
**Author:** [@gsure21](https://forum.mautic.org/u/gsure21)\ **Replies:** 1\ **Last updated:** [February 16, 2025, 2:04pm UTC](https://forum.mautic.org/t/mautic-5-1-with-queueing-rabbitmq-setup/32828 "2025-02-16T14:04:52Z")
Your software My Mautic version is:5.1.0 My PHP version is: php 8.1 My Database type and version is: mysql latest Your problem The test message could not be sent due to the following error: ‘Could not connect to the… --- ## [Can't activate index\_dev.php](https://forum.mautic.org/t/cant-activate-index-dev-php/16153)
**Author:** [@assimerq](https://forum.mautic.org/u/assimerq)\ **Replies:** 9\ **Last updated:** [February 16, 2025, 1:59am UTC](https://forum.mautic.org/t/cant-activate-index-dev-php/16153 "2025-02-16T01:59:20Z")
Your software My Mautic version is: 3.1.0 My PHP version is: 7.2.31 Your problem My problem is: I have an issue with email tracking, and I want to debug it. I’ve tried to enable index\_dev.php, but I receive internal … --- ## [Mautic errors sending from contact owners](https://forum.mautic.org/t/mautic-errors-sending-from-contact-owners/34928)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 2\ **Last updated:** [February 14, 2025, 10:22pm UTC](https://forum.mautic.org/t/mautic-errors-sending-from-contact-owners/34928 "2025-02-14T22:22:08Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: MariaDb 10.5.27 Your problem My problem is: I have my emails set up to get sent from the contact owner. The probl… --- ## [Segment filter 'contains' instead of 'including'](https://forum.mautic.org/t/segment-filter-contains-instead-of-including/22468)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 1\ **Last updated:** [February 14, 2025, 5:29pm UTC](https://forum.mautic.org/t/segment-filter-contains-instead-of-including/22468 "2025-02-14T17:29:15Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: tidb Your problem I have a custom field ‘industries’ on a company. It is multiselect. It has values like ‘Utilities’,… --- ## [Email Queue's and Sending Limits - SMTP](https://forum.mautic.org/t/email-queues-and-sending-limits-smtp/33551)
**Author:** [@avori](https://forum.mautic.org/u/avori)\ **Replies:** 15\ **Last updated:** [February 13, 2025, 5:27am UTC](https://forum.mautic.org/t/email-queues-and-sending-limits-smtp/33551 "2025-02-13T05:27:12Z")
My Mautic version is: 4.4 My PHP version is: 8.0 My Database type and version is: MySQL 8.0 Hi, after reading the docs I realized I completely misunderstood how queue’s and frequency rules work, and now I have even mo… --- ## [How do I correctly delay the execution of a campaign action in a plugin?](https://forum.mautic.org/t/how-do-i-correctly-delay-the-execution-of-a-campaign-action-in-a-plugin/34970)
**Author:** [@cstuder](https://forum.mautic.org/u/cstuder)\ **Replies:** 10\ **Last updated:** [February 12, 2025, 4:28pm UTC](https://forum.mautic.org/t/how-do-i-correctly-delay-the-execution-of-a-campaign-action-in-a-plugin/34970 "2025-02-12T16:28:23Z")
Hello, I’m developing a plugin for Mautic 5.2 which adds an action to the campaign editor which delays the execution until a later moment. But when I try to reschedule the action by failing the event, Mautic disables the… --- ## [Wrong email is sent (en vs en\_CA](https://forum.mautic.org/t/wrong-email-is-sent-en-vs-en-ca/35019)
**Author:** [@miki](https://forum.mautic.org/u/miki)\ **Replies:** 1\ **Last updated:** [February 12, 2025, 3:19pm UTC](https://forum.mautic.org/t/wrong-email-is-sent-en-vs-en-ca/35019 "2025-02-12T15:19:38Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.24 In my Mautic there are contacts with the preferred language “nl” (Dutch") and “en” (English). I have 3 emails. The language of the “main” email is “… --- ## [Mautic Update from 5.2.1 to 5.2.2 Fails – Extraction Error](https://forum.mautic.org/t/mautic-update-from-5-2-1-to-5-2-2-fails-extraction-error/34906)
**Author:** [@dogfishg64](https://forum.mautic.org/u/dogfishg64)\ **Replies:** 6\ **Last updated:** [February 12, 2025, 9:11am UTC](https://forum.mautic.org/t/mautic-update-from-5-2-1-to-5-2-2-fails-extraction-error/34906 "2025-02-12T09:11:06Z")
System Setup: Mautic Version: 5.2.1 (attempting to update to 5.2.2) Hosting: Vultr VPS Control Panel: AA Panel Environment: LNMP (Linux, Nginx, MySQL, PHP) Issue Description: We attempted to update Mautic to version 5.… --- ## [Reset Mautic Password Using CLI](https://forum.mautic.org/t/reset-mautic-password-using-cli/35015)
**Author:** [@rahul.shinde](https://forum.mautic.org/u/rahul.shinde)\ **Replies:** 0\ **Last updated:** [February 12, 2025, 2:48am UTC](https://forum.mautic.org/t/reset-mautic-password-using-cli/35015 "2025-02-12T02:48:50Z")
Access your server (SSH or terminal): For local use ddev ssh Generate the hashed password: php bin/console security:hash-password Maut1cR0cks! 'Mautic\\UserBundle\\Entity\\User' Replace Maut1cR0cks! with the password you … --- ## [Issue with Insert Token in Email After Reinstalling Mautic 5.2.2](https://forum.mautic.org/t/issue-with-insert-token-in-email-after-reinstalling-mautic-5-2-2/35014)
**Author:** [@tesalam](https://forum.mautic.org/u/tesalam)\ **Replies:** 0\ **Last updated:** [February 12, 2025, 12:13am UTC](https://forum.mautic.org/t/issue-with-insert-token-in-email-after-reinstalling-mautic-5-2-2/35014 "2025-02-12T00:13:06Z")
Your software My Mautic version is: 5.2.2 My PHP version is: \*\* 8.1.31\*\* My Database type and version is: 10.6.21-MariaDB Your problem My problem is: I previously used Mautic 5.2.1, then updated to 5.2.2. After enc… --- ## [How to transfer Mautic 5 to another server - failed at the moment](https://forum.mautic.org/t/how-to-transfer-mautic-5-to-another-server-failed-at-the-moment/34901)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [February 11, 2025, 8:29am UTC](https://forum.mautic.org/t/how-to-transfer-mautic-5-to-another-server-failed-at-the-moment/34901 "2025-02-11T08:29:50Z")
Your software My Mautic version is: 5.2.2. My PHP version is: 8.3 My Database type and version is:10.11 Hello, i tried to to move Mautic 5.2.2. from Ubuntu 22.04 to a new fresh installed Ubuntu 24.04 server. But at t… --- ## [Mautic 404 error after installation](https://forum.mautic.org/t/mautic-404-error-after-installation/34972)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 8\ **Last updated:** [February 10, 2025, 5:10pm UTC](https://forum.mautic.org/t/mautic-404-error-after-installation/34972 "2025-02-10T17:10:17Z")
Your software My Mautic version is: 5.22 My PHP version is: 8.2 My Database type and version is: SQL Your problem My problem is: Not Found The requested URL was not found on this server. Additionally, a 404 Not Fo… --- ## [The site is currently offline due to](https://forum.mautic.org/t/the-site-is-currently-offline-due-to/34998)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 0\ **Last updated:** [February 10, 2025, 2:59pm UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to/34998 "2025-02-10T14:59:56Z")
Your software My Mautic version is: 5.22 My PHP version is: 8.2 My Database type and version is: SQL (shared hosting) Your problem My problem is: The site is currently offline due to encountering an error. If the … --- ## [Logs are Full of \[MAIL ERROR\]](https://forum.mautic.org/t/logs-are-full-of-mail-error/12245)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 2\ **Last updated:** [February 10, 2025, 10:40am UTC](https://forum.mautic.org/t/logs-are-full-of-mail-error/12245 "2025-02-10T10:40:45Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.33 Your problem My problem is: I am bombarded with \[MAIL ERROR\] in my log files. more than 3 per second. These errors are showing in the log: maut… --- ## [DB update issue: Can't DROP INDEX \`IDX\_1AE3441319EB6921\`; check that it exists](https://forum.mautic.org/t/db-update-issue-cant-drop-index-idx-1ae3441319eb6921-check-that-it-exists/34989)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 0\ **Last updated:** [February 9, 2025, 5:07pm UTC](https://forum.mautic.org/t/db-update-issue-cant-drop-index-idx-1ae3441319eb6921-check-that-it-exists/34989 "2025-02-09T17:07:09Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1 My Database type and version is: MariaDB 10.3 Your problem My problem is: I found the issue after upgrading to 4.4.5. I still managed to upgrade to … --- ## [Error when trying to send a web form created in Mautic](https://forum.mautic.org/t/error-when-trying-to-send-a-web-form-created-in-mautic/34979)
**Author:** [@webprosagency](https://forum.mautic.org/u/webprosagency)\ **Replies:** 1\ **Last updated:** [February 9, 2025, 5:49am UTC](https://forum.mautic.org/t/error-when-trying-to-send-a-web-form-created-in-mautic/34979 "2025-02-09T05:49:53Z")
Your software My Mautic version is:5.22 My PHP version is: 8.2 My Database type and version is: SQL (shared hosting) Your problem My problem is: Can’t send the content of any web form created in Mautic and embedded … --- ## [Need Help Migrating to Mautic from Brevo - Help with Setup](https://forum.mautic.org/t/need-help-migrating-to-mautic-from-brevo-help-with-setup/34947)
**Author:** [@decoder-ic](https://forum.mautic.org/u/decoder-ic)\ **Replies:** 1\ **Last updated:** [February 8, 2025, 5:23pm UTC](https://forum.mautic.org/t/need-help-migrating-to-mautic-from-brevo-help-with-setup/34947 "2025-02-08T17:23:04Z")
Hello everyone, I’m in the process of migrating from Brevo to self-hosted Mautic and could really use some help with the following: In Brevo, I used to: Collect email addresses from my WP website and organize them in… --- ## [Unable to send emails but test email works](https://forum.mautic.org/t/unable-to-send-emails-but-test-email-works/34962)
**Author:** [@kerbymart](https://forum.mautic.org/u/kerbymart)\ **Replies:** 1\ **Last updated:** [February 8, 2025, 5:15pm UTC](https://forum.mautic.org/t/unable-to-send-emails-but-test-email-works/34962 "2025-02-08T17:15:37Z")
Your software My Mautic version is: Mautic-5 My PHP version is: 8.1.31 My Database type and version is: 8.0 Your problem My problem is: I deployed Mautic 5 in Coolify and the Email DSN and then “Send test email”, I… --- ## [Mautic 5 New callback process results in 404](https://forum.mautic.org/t/mautic-5-new-callback-process-results-in-404/30479)
**Author:** [@av1dlearner](https://forum.mautic.org/u/av1dlearner)\ **Replies:** 12\ **Last updated:** [February 7, 2025, 12:24pm UTC](https://forum.mautic.org/t/mautic-5-new-callback-process-results-in-404/30479 "2025-02-07T12:24:48Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.1.27 My Database type and version is: Your problem Hi everyone, I upgraded to 5.0.1 :clap: but I saw that the callback process is now unified under http… --- ## [Landing page based on system language](https://forum.mautic.org/t/landing-page-based-on-system-language/21648)
**Author:** [@b.beckmann](https://forum.mautic.org/u/b.beckmann)\ **Replies:** 1\ **Last updated:** [February 6, 2025, 11:02pm UTC](https://forum.mautic.org/t/landing-page-based-on-system-language/21648 "2025-02-06T23:02:27Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.23 Hello, I am currently working on a project that uses landingpages for different languages. The problem at this point is that I would like to give th… --- ## [Mautic 5 Migration Issue – Internal Server Error & Failed Database Migration](https://forum.mautic.org/t/mautic-5-migration-issue-internal-server-error-failed-database-migration/34930)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 28\ **Last updated:** [February 6, 2025, 3:53pm UTC](https://forum.mautic.org/t/mautic-5-migration-issue-internal-server-error-failed-database-migration/34930 "2025-02-06T15:53:35Z")
We are in the process of migrating and upgrading our Mautic instance from version 4 to 5 on a new host. The old server was running MySQL, while the new server is using MariaDB. We installed Composer and performed a fre… --- ## [When would Mautic 5.x approximately ready for using in business?](https://forum.mautic.org/t/when-would-mautic-5-x-approximately-ready-for-using-in-business/31353)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [February 6, 2025, 4:04pm UTC](https://forum.mautic.org/t/when-would-mautic-5-x-approximately-ready-for-using-in-business/31353 "2025-02-06T16:04:46Z")
Can anyone here estimate when Mautic 5.x will be ready for normal work in business? I’d like to build landingpages and want to wait after 5.x is running well. --- ## [Unread Emails Marked as Read](https://forum.mautic.org/t/unread-emails-marked-as-read/21096)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 6\ **Last updated:** [February 5, 2025, 9:58pm UTC](https://forum.mautic.org/t/unread-emails-marked-as-read/21096 "2025-02-05T21:58:51Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Two Problems: Email is sent via campaign but never arrives - not in spam, or any other… [Previous page](https://forum.mautic.org/c/support/8.md?page=16) [Next page](https://forum.mautic.org/c/support/8.md?page=18)