# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=170 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 171 --- ## [Contacts Getting Emails That Aren't Part Of Category](https://forum.mautic.org/t/contacts-getting-emails-that-arent-part-of-category/13741)
**Author:** [@danaschuett](https://forum.mautic.org/u/danaschuett)\ **Replies:** 7\ **Last updated:** [April 2, 2020, 12:58pm UTC](https://forum.mautic.org/t/contacts-getting-emails-that-arent-part-of-category/13741 "2020-04-02T12:58:29Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.3.16 Your problem My problem is: I set up a global category called “Test”. I set up a segment using a custom field “Active Lease” (where active lease … --- ## [Filled in contact fields(Date / Time type) is different from the actual display](https://forum.mautic.org/t/filled-in-contact-fields-date-time-type-is-different-from-the-actual-display/13071)
**Author:** [@djacky](https://forum.mautic.org/u/djacky)\ **Replies:** 5\ **Last updated:** [April 2, 2020, 10:12am UTC](https://forum.mautic.org/t/filled-in-contact-fields-date-time-type-is-different-from-the-actual-display/13071 "2020-04-02T10:12:22Z")
Your software My Mautic version is:2.16.0 My PHP version is: 7.3.15 Your problem My problem is:Filled in contact fields(Date / Time type) is different from the actual display Contact field fill in value actual di… --- ## [Success Message on Message Preferences Not Working](https://forum.mautic.org/t/success-message-on-message-preferences-not-working/13740)
**Author:** [@danaschuett](https://forum.mautic.org/u/danaschuett)\ **Replies:** 1\ **Last updated:** [April 1, 2020, 6:00pm UTC](https://forum.mautic.org/t/success-message-on-message-preferences-not-working/13740 "2020-04-01T18:00:16Z")
Your software My Mautic version is: 2.16.1 My PHP version is: 7.3.16 Your problem My problem is: On the default Message Preference page, when clicking save, there isn’t a success message. This will cause confusion t… --- ## [Update Contact and Make field Empty from Campaign](https://forum.mautic.org/t/update-contact-and-make-field-empty-from-campaign/13731)
**Author:** [@david.spelt](https://forum.mautic.org/u/david.spelt)\ **Replies:** 2\ **Last updated:** [April 1, 2020, 3:19pm UTC](https://forum.mautic.org/t/update-contact-and-make-field-empty-from-campaign/13731 "2020-04-01T15:19:40Z")
Your software My Mautic version is: 5.1.3 My PHP version is: 7.0.33-0ubuntu0.16.04.9 Your problem My problem is: In a campagne I want to open a Segment en delete the contents of a certain contact field via the Update… --- ## [Email Volume per Day](https://forum.mautic.org/t/email-volume-per-day/13700)
**Author:** [@stefano.rossi](https://forum.mautic.org/u/stefano.rossi)\ **Replies:** 4\ **Last updated:** [April 1, 2020, 1:07pm UTC](https://forum.mautic.org/t/email-volume-per-day/13700 "2020-04-01T13:07:43Z")
Your software My Mautic version is: v2.15.1 My PHP version is: 7.1.33 Your problem My problem is: Hi, how many emails can Mautic manage per day? Do you know if it is able to send 200.000-400.000 emails per day? th… --- ## [GDPR - Best way to implement these EU privacy rules in Mautic?](https://forum.mautic.org/t/gdpr-best-way-to-implement-these-eu-privacy-rules-in-mautic/13696)
**Author:** [@alpha2020](https://forum.mautic.org/u/alpha2020)\ **Replies:** 0\ **Last updated:** [April 1, 2020, 4:15am UTC](https://forum.mautic.org/t/gdpr-best-way-to-implement-these-eu-privacy-rules-in-mautic/13696 "2020-04-01T04:15:02Z")
Your software My Mautic version is: Mautic 2.16.1 My PHP version is: 7,0 Your problem My problem is: I could not find any current solution to implement the GDPR rules in Mautic forms and custom fields. Yosu Cadilla… --- ## [Segment Update By Page Hit Problem In Mautic Detected](https://forum.mautic.org/t/segment-update-by-page-hit-problem-in-mautic-detected/13396)
**Author:** [@iamisearojob](https://forum.mautic.org/u/iamisearojob)\ **Replies:** 8\ **Last updated:** [March 31, 2020, 7:10pm UTC](https://forum.mautic.org/t/segment-update-by-page-hit-problem-in-mautic-detected/13396 "2020-03-31T19:10:17Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.3.15 Your problem My problem is: Mautic does not update segments on page hit I got this problem for so long and it’s not working still If I click t… --- ## [Rows from m\_email\_stats disappear after emails sent and sending restarts from some point](https://forum.mautic.org/t/rows-from-m-email-stats-disappear-after-emails-sent-and-sending-restarts-from-some-point/13688)
**Author:** [@tarik](https://forum.mautic.org/u/tarik)\ **Replies:** 1\ **Last updated:** [March 31, 2020, 5:10pm UTC](https://forum.mautic.org/t/rows-from-m-email-stats-disappear-after-emails-sent-and-sending-restarts-from-some-point/13688 "2020-03-31T17:10:44Z")
Your software My Mautic version is: v2.16.1 My PHP version is: 7.2 Your problem My problem is: Can’t really send all emails to segment and can’t get real data about number of emails has been sent At the beginning I … --- ## [Understanding campaign structure and adding segments - Assistance](https://forum.mautic.org/t/understanding-campaign-structure-and-adding-segments-assistance/13671)
**Author:** [@amplatrade](https://forum.mautic.org/u/amplatrade)\ **Replies:** 4\ **Last updated:** [March 31, 2020, 10:13am UTC](https://forum.mautic.org/t/understanding-campaign-structure-and-adding-segments-assistance/13671 "2020-03-31T10:13:27Z")
Your software My Mautic version is: My PHP version is: 7.3 Your problem My problem is: Campaign flow and segment filtering is not working. As a beginner, my logic may be flawed I’m new to the Support Forums and apol… --- ## [New Mautic Installation Question](https://forum.mautic.org/t/new-mautic-installation-question/13659)
**Author:** [@mautickook](https://forum.mautic.org/u/mautickook)\ **Replies:** 1\ **Last updated:** [March 29, 2020, 1:17pm UTC](https://forum.mautic.org/t/new-mautic-installation-question/13659 "2020-03-29T13:17:39Z")
Hi Guys, Just a quick question - I did a fresh install of Mautic on a new server, if i have a backup of my previous installation is it possible to replace the new files with the old and have all my old data again? (or i… --- ## [Mautic setup tutorial video?](https://forum.mautic.org/t/mautic-setup-tutorial-video/13649)
**Author:** [@femsphil](https://forum.mautic.org/u/femsphil)\ **Replies:** 6\ **Last updated:** [March 29, 2020, 8:45am UTC](https://forum.mautic.org/t/mautic-setup-tutorial-video/13649 "2020-03-29T08:45:53Z")
--- ## [Insert date variable in theme?](https://forum.mautic.org/t/insert-date-variable-in-theme/13655)
**Author:** [@harryfrank](https://forum.mautic.org/u/harryfrank)\ **Replies:** 2\ **Last updated:** [March 29, 2020, 8:10am UTC](https://forum.mautic.org/t/insert-date-variable-in-theme/13655 "2020-03-29T08:10:37Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.32 Your problem My problem is: I want to insert the sending date in a theme. In other words, when an email is sent, the current date is inserted in th… --- ## [Forwarded emails showing many different IP's](https://forum.mautic.org/t/forwarded-emails-showing-many-different-ips/13658)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [March 29, 2020, 1:22am UTC](https://forum.mautic.org/t/forwarded-emails-showing-many-different-ips/13658 "2020-03-29T01:22:27Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2.29 Your problem My problem is: Is it normal if an email recipient receives the original email and then forwards it to another party, that in the ori… --- ## [After installation: Uh oh! I think I broke it - 500 Internal Server Error](https://forum.mautic.org/t/after-installation-uh-oh-i-think-i-broke-it-500-internal-server-error/13563)
**Author:** [@alpha2020](https://forum.mautic.org/u/alpha2020)\ **Replies:** 10\ **Last updated:** [March 28, 2020, 9:20pm UTC](https://forum.mautic.org/t/after-installation-uh-oh-i-think-i-broke-it-500-internal-server-error/13563 "2020-03-28T21:20:26Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.0.33 Your problem My problem is: After Mautic installation using Softaculous I started to work with Mautic. I configured Email settings (using Amazon S… --- ## [Mautic Update Issues](https://forum.mautic.org/t/mautic-update-issues/13654)
**Author:** [@diddyonmautic](https://forum.mautic.org/u/diddyonmautic)\ **Replies:** 0\ **Last updated:** [March 27, 2020, 9:23pm UTC](https://forum.mautic.org/t/mautic-update-issues/13654 "2020-03-27T21:23:07Z")
Your software My Mautic version is:2.16 My PHP version is: 7.3 Your problem My problem is: Updating via button was stuck at clearing cache. I exited and now tried a different method. These errors are showing in the … --- ## [Configuration Settings Changes During Hosting Migration](https://forum.mautic.org/t/configuration-settings-changes-during-hosting-migration/13653)
**Author:** [@mautickook](https://forum.mautic.org/u/mautickook)\ **Replies:** 0\ **Last updated:** [March 27, 2020, 9:15pm UTC](https://forum.mautic.org/t/configuration-settings-changes-during-hosting-migration/13653 "2020-03-27T21:15:03Z")
I was trying to change the host my mautic installation was running on and I changed the "site URL’, “path to log directory”, and “path to cache directory” cofig settings in Mautic. However, they were wrong and now now … --- ## [Preference Centre: How to change css to be mobile friendly](https://forum.mautic.org/t/preference-centre-how-to-change-css-to-be-mobile-friendly/13629)
**Author:** [@meera](https://forum.mautic.org/u/meera)\ **Replies:** 0\ **Last updated:** [March 26, 2020, 3:07am UTC](https://forum.mautic.org/t/preference-centre-how-to-change-css-to-be-mobile-friendly/13629 "2020-03-26T03:07:08Z")
Your software My Mautic version is: V2. 16. 01 My PHP version is: 7.0.33-26 Your problem I have my preference centre in a theme that is mobile friendly. However the slots types, that I can drag and drop into the pref… --- ## [How Move Mautic Installation On Different Domain To Another Domain If They Are On Different Hosting](https://forum.mautic.org/t/how-move-mautic-installation-on-different-domain-to-another-domain-if-they-are-on-different-hosting/13421)
**Author:** [@iamisearojob](https://forum.mautic.org/u/iamisearojob)\ **Replies:** 2\ **Last updated:** [March 25, 2020, 4:30pm UTC](https://forum.mautic.org/t/how-move-mautic-installation-on-different-domain-to-another-domain-if-they-are-on-different-hosting/13421 "2020-03-25T16:30:56Z")
I have a mautic installation with segment,emails and campaigns i want to use as a template on another domain and hosting instead of creating them all over again. How do i do this. I tried installing mautic on new domai… --- ## [Mautic Hubspot Integration - updates not working](https://forum.mautic.org/t/mautic-hubspot-integration-updates-not-working/13620)
**Author:** [@jatinbajaj777](https://forum.mautic.org/u/jatinbajaj777)\ **Replies:** 0\ **Last updated:** [March 25, 2020, 4:28pm UTC](https://forum.mautic.org/t/mautic-hubspot-integration-updates-not-working/13620 "2020-03-25T16:28:07Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: The hubspot integration with mautic doesn’t push the updates done to the contact after the intial transfer of the contacts. … --- ## [WYSIWIG editor description field styles](https://forum.mautic.org/t/wysiwig-editor-description-field-styles/13619)
**Author:** [@dariamikl](https://forum.mautic.org/u/dariamikl)\ **Replies:** 0\ **Last updated:** [March 25, 2020, 2:22pm UTC](https://forum.mautic.org/t/wysiwig-editor-description-field-styles/13619 "2020-03-25T14:22:56Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1.33-12+ubuntu18.04.1+deb.sury.org+1 Your problem My problem is: WYSIWYG puts default attribute styles even when the values are manually removed. Here … --- ## [Default filter on Contacts details page, History tab](https://forum.mautic.org/t/default-filter-on-contacts-details-page-history-tab/13617)
**Author:** [@netzimon](https://forum.mautic.org/u/netzimon)\ **Replies:** 0\ **Last updated:** [March 25, 2020, 2:13am UTC](https://forum.mautic.org/t/default-filter-on-contacts-details-page-history-tab/13617 "2020-03-25T02:13:29Z")
On the Contacts details page, I’m wondering if there is a way to have a default filter set-up on the History tab? I would like to only display form submissions. The filter should be there in the filter box by default, w… --- ## [Preference Centre: How to 'sort order' segment list slot?](https://forum.mautic.org/t/preference-centre-how-to-sort-order-segment-list-slot/13577)
**Author:** [@MichaelL](https://forum.mautic.org/u/MichaelL)\ **Replies:** 2\ **Last updated:** [March 24, 2020, 8:28pm UTC](https://forum.mautic.org/t/preference-centre-how-to-sort-order-segment-list-slot/13577 "2020-03-24T20:28:54Z")
Your software My Mautic version is: My PHP version is: 7.0.33-23 Your problem My problem is: Hi everyone, Is there a way to ‘sort order’ segments that are published to a preference centre? As preference centres bu… --- ## [Email not sent](https://forum.mautic.org/t/email-not-sent/13547)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 3\ **Last updated:** [March 24, 2020, 9:41am UTC](https://forum.mautic.org/t/email-not-sent/13547 "2020-03-24T09:41:43Z")
Your software My Mautic version is: 2.15.0 My PHP version is: 7.2.26 Your problem My problem is: mautic doesn’t send email, These errors are showing in the log: \[2020-03-21 09:41:40\] mautic.NOTICE: PHP Notice - Unk… --- ## [Disk space overflow while using queue of emails. Big .message files take all space quickly at /app/spool/](https://forum.mautic.org/t/disk-space-overflow-while-using-queue-of-emails-big-message-files-take-all-space-quickly-at-app-spool/13570)
**Author:** [@tarik](https://forum.mautic.org/u/tarik)\ **Replies:** 0\ **Last updated:** [March 23, 2020, 7:45pm UTC](https://forum.mautic.org/t/disk-space-overflow-while-using-queue-of-emails-big-message-files-take-all-space-quickly-at-app-spool/13570 "2020-03-23T19:45:18Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.18 Your problem My problem is: I’m sending simple html email with not big size(max 500KB), but I got overflow of my ‘%kernel.root\_dir%/spool’ folder w… --- ## [Tracking Pixel is added multiple times as attachment](https://forum.mautic.org/t/tracking-pixel-is-added-multiple-times-as-attachment/13248)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 5\ **Last updated:** [March 23, 2020, 11:36am UTC](https://forum.mautic.org/t/tracking-pixel-is-added-multiple-times-as-attachment/13248 "2020-03-23T11:36:38Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.27-6 My problem is: Since the update to 2.16.0 Mautic is attaching the tracking pixel in emails +1 for every recipient. Every next email gets the a… --- ## [Extending ZipArchive class generating error](https://forum.mautic.org/t/extending-ziparchive-class-generating-error/13559)
**Author:** [@mauticdeveloper](https://forum.mautic.org/u/mauticdeveloper)\ **Replies:** 0\ **Last updated:** [March 22, 2020, 2:27pm UTC](https://forum.mautic.org/t/extending-ziparchive-class-generating-error/13559 "2020-03-22T14:27:47Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2.6 Your problem My problem is: I am extending ZipArchive class https://www.php.net/manual/en/class.ziparchive.php in my plugin class CustomZipArchiv… --- ## [SMTP Configuration not working in Mautic](https://forum.mautic.org/t/smtp-configuration-not-working-in-mautic/13365)
**Author:** [@knsmanish](https://forum.mautic.org/u/knsmanish)\ **Replies:** 6\ **Last updated:** [March 22, 2020, 2:42am UTC](https://forum.mautic.org/t/smtp-configuration-not-working-in-mautic/13365 "2020-03-22T02:42:10Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.28 Your problem My problem is: SMTP connection test fails with the following error: Failed to authenticate on SMTP server with username “trainings@le… --- ## [Created field in contacts?](https://forum.mautic.org/t/created-field-in-contacts/13323)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 5\ **Last updated:** [March 21, 2020, 9:36am UTC](https://forum.mautic.org/t/created-field-in-contacts/13323 "2020-03-21T09:36:40Z")
Hello, is the something like a “created field” in the contacts? I want to create a segment with new contacts, for example with contacts created in the last 5 days. Any ideas how to reach this? Thanks for some help! B… --- ## [Emails sent to the wrong segment in a campaign](https://forum.mautic.org/t/emails-sent-to-the-wrong-segment-in-a-campaign/13432)
**Author:** [@thierry1](https://forum.mautic.org/u/thierry1)\ **Replies:** 0\ **Last updated:** [March 20, 2020, 6:51am UTC](https://forum.mautic.org/t/emails-sent-to-the-wrong-segment-in-a-campaign/13432 "2020-03-20T06:51:10Z")
Hi every body. I’m quite new to Mautic but I already love it very much. But it seems that I don’t understand totally how it works. My Mautic version is: 2.15.3 My PHP version is: 7.2.28 Here is my problem : I creat… --- ## [How to insert mautic form into landing page?](https://forum.mautic.org/t/how-to-insert-mautic-form-into-landing-page/4678)
**Author:** [@julianbeggs](https://forum.mautic.org/u/julianbeggs)\ **Replies:** 3\ **Last updated:** [March 19, 2020, 11:56pm UTC](https://forum.mautic.org/t/how-to-insert-mautic-form-into-landing-page/4678 "2020-03-19T23:56:20Z")
Hello, I created a landing page and want to insert a mautic form in it. Where on earth is the option in the editor to “insert the form”, I cannot find it anywhere. I tried inserting the HTML/javascript code dir… [Previous page](https://forum.mautic.org/c/support/8.md?page=169) [Next page](https://forum.mautic.org/c/support/8.md?page=171)