# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=171 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 172 --- ## [Dynamic Content bulk uploads](https://forum.mautic.org/t/dynamic-content-bulk-uploads/13249)
**Author:** [@stefano.rossi](https://forum.mautic.org/u/stefano.rossi)\ **Replies:** 3\ **Last updated:** [March 19, 2020, 11:48am UTC](https://forum.mautic.org/t/dynamic-content-bulk-uploads/13249 "2020-03-19T11:48:32Z")
My Mautic version is: v2.15.1 My PHP version is: 7.1.33 My problem is regarding dynamic contents. I want to use it in emails, to personalize email as a 1:1 marketing strategy. “You ask me a product, the DEM brings auto… --- ## [Uncaught PHP Exception](https://forum.mautic.org/t/uncaught-php-exception/13382)
**Author:** [@diddyonmautic](https://forum.mautic.org/u/diddyonmautic)\ **Replies:** 3\ **Last updated:** [March 19, 2020, 11:14am UTC](https://forum.mautic.org/t/uncaught-php-exception/13382 "2020-03-19T11:14:22Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 Your problem My problem is: error from Mautic logs These errors are showing in the log: mautic.CRITICAL: Uncaught PHP Exception Symfony\\Component\\Depe… --- ## [MaxMind - Insights (formerly Omni\] & License Key & 2.16](https://forum.mautic.org/t/maxmind-insights-formerly-omni-license-key-2-16/13411)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 0\ **Last updated:** [March 18, 2020, 2:44pm UTC](https://forum.mautic.org/t/maxmind-insights-formerly-omni-license-key-2-16/13411 "2020-03-18T14:44:51Z")
Mautic version is: 2.16 addresses the issue of Maxmind requiring a license key. But it seems as if this is only addressed for the download database option. Or some documentation would be wellcome. Is this the right se… --- ## [How to tie entered data from a form to a user?](https://forum.mautic.org/t/how-to-tie-entered-data-from-a-form-to-a-user/13278)
**Author:** [@big\_smile](https://forum.mautic.org/u/big_smile)\ **Replies:** 17\ **Last updated:** [March 18, 2020, 10:39am UTC](https://forum.mautic.org/t/how-to-tie-entered-data-from-a-form-to-a-user/13278 "2020-03-18T10:39:21Z")
Your problem I have a series of books. The user can visit a landing page for each book and then sign up for my newsletter. On the landing page, there is an option for the user to enter which book they have purchased. B… --- ## [How can I add Contacts from Active Campaign to Mautic Automatically (without Zapier)](https://forum.mautic.org/t/how-can-i-add-contacts-from-active-campaign-to-mautic-automatically-without-zapier/13400)
**Author:** [@veit](https://forum.mautic.org/u/veit)\ **Replies:** 0\ **Last updated:** [March 17, 2020, 8:55pm UTC](https://forum.mautic.org/t/how-can-i-add-contacts-from-active-campaign-to-mautic-automatically-without-zapier/13400 "2020-03-17T20:55:57Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2.28 Your problem Does anyone know how I can send contacts from Active Campaign to Mautic without using Zapier? Would I need to use the API? And if so… --- ## [Mail Sending Eats Up All The Disk Space On The Server](https://forum.mautic.org/t/mail-sending-eats-up-all-the-disk-space-on-the-server/13399)
**Author:** [@ricksimnett](https://forum.mautic.org/u/ricksimnett)\ **Replies:** 0\ **Last updated:** [March 17, 2020, 8:49pm UTC](https://forum.mautic.org/t/mail-sending-eats-up-all-the-disk-space-on-the-server/13399 "2020-03-17T20:49:50Z")
Your software My Mautic version is:2.16 My PHP version is:7.2 Your problem My problem is:Using SMTP Email sending to PowerMTA. When the send starts occurrin mautic is creating a ton of (I think email) data in the app… --- ## [Get all emails for a contact via REST based API](https://forum.mautic.org/t/get-all-emails-for-a-contact-via-rest-based-api/13389)
**Author:** [@jatinbajaj777](https://forum.mautic.org/u/jatinbajaj777)\ **Replies:** 1\ **Last updated:** [March 16, 2020, 1:02pm UTC](https://forum.mautic.org/t/get-all-emails-for-a-contact-via-rest-based-api/13389 "2020-03-16T13:02:49Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.2 Your problem My problem is: I need to fetch emails for a particular contact received/sent from a particular sent. I checked the documentation but can’t … --- ## [Resetting user password directly in the database](https://forum.mautic.org/t/resetting-user-password-directly-in-the-database/11969)
**Author:** [@wondmb](https://forum.mautic.org/u/wondmb)\ **Replies:** 2\ **Last updated:** [March 16, 2020, 1:47am UTC](https://forum.mautic.org/t/resetting-user-password-directly-in-the-database/11969 "2020-03-16T01:47:17Z")
--- ## [How to pass the cookie to form](https://forum.mautic.org/t/how-to-pass-the-cookie-to-form/11194)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 1\ **Last updated:** [March 16, 2020, 1:44am UTC](https://forum.mautic.org/t/how-to-pass-the-cookie-to-form/11194 "2020-03-16T01:44:23Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2.22 Your problem My problem is: Mautic creates one anonymous contact and one identified that is not tracked. The problem is that we need to know how … --- ## [Can you help me fix this installation error?](https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362)
**Author:** [@bennygill](https://forum.mautic.org/u/bennygill)\ **Replies:** 1\ **Last updated:** [March 14, 2020, 10:36am UTC](https://forum.mautic.org/t/can-you-help-me-fix-this-installation-error/13362 "2020-03-14T10:36:32Z")
Hey guys, When trying to do a fresh install of Mautic I am seeing an error message after subitting my database details. Mautic Version: 2.16.0 PHP version: 7.2 MySQL Version: 5.6 Browser: Chrome Steps to reproduce … --- ## [Mautic Email stats vs Google Analytics](https://forum.mautic.org/t/mautic-email-stats-vs-google-analytics/13005)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 1\ **Last updated:** [March 13, 2020, 10:17pm UTC](https://forum.mautic.org/t/mautic-email-stats-vs-google-analytics/13005 "2020-03-13T22:17:20Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.1.33 Your problem My problem is: In email statistic we see Click and Unique Click, see image below This email was sent today but when we check the G… --- ## [A lot of emails in List-Unsubscribe](https://forum.mautic.org/t/a-lot-of-emails-in-list-unsubscribe/13352)
**Author:** [@giomasce](https://forum.mautic.org/u/giomasce)\ **Replies:** 0\ **Last updated:** [March 12, 2020, 6:28pm UTC](https://forum.mautic.org/t/a-lot-of-emails-in-list-unsubscribe/13352 "2020-03-12T18:28:50Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.3.14-1~deb10u1 Your problem In each email sent by my Mautic instance there is a huge list of List-Unsubscribe emails. Something like: List-Unsubscribe:… --- ## [Form with a limit of entries](https://forum.mautic.org/t/form-with-a-limit-of-entries/12724)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 3\ **Last updated:** [March 11, 2020, 9:47am UTC](https://forum.mautic.org/t/form-with-a-limit-of-entries/12724 "2020-03-11T09:47:27Z")
My Mautic version is: 2.15+ My PHP version is: 7.0.18 I would like to create a form with a limit of entries. Example. The form can only accept 50 applications and then display any message, but will not allow you to a… --- ## [E-Mail PreHeader](https://forum.mautic.org/t/e-mail-preheader/13245)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [March 10, 2020, 3:09pm UTC](https://forum.mautic.org/t/e-mail-preheader/13245 "2020-03-10T15:09:27Z")
Hi Mauticians. I was wondering if anyone has had any success in inserting a pre-header into a Blank Template email. I know how to do this if I build the html myself, however finding it challenging to do manually. Rega… --- ## [Batch editing contacts - how can it be done?](https://forum.mautic.org/t/batch-editing-contacts-how-can-it-be-done/13266)
**Author:** [@Omer](https://forum.mautic.org/u/Omer)\ **Replies:** 1\ **Last updated:** [March 10, 2020, 3:00pm UTC](https://forum.mautic.org/t/batch-editing-contacts-how-can-it-be-done/13266 "2020-03-10T15:00:11Z")
Hi :slight\_smile: Probably due to an import gone bad, i have well over thousand contacts where the first and/or last names are “” “” (aka double quotation mark) This results in an awkward situation where if i send an… --- ## [Combined export contact and event data](https://forum.mautic.org/t/combined-export-contact-and-event-data/13315)
**Author:** [@gino](https://forum.mautic.org/u/gino)\ **Replies:** 0\ **Last updated:** [March 10, 2020, 2:33pm UTC](https://forum.mautic.org/t/combined-export-contact-and-event-data/13315 "2020-03-10T14:33:37Z")
Your software My Mautic version is:2.15.3 My PHP version is:5 My question Hi guys, Is there any way to make a combined export of my event and contact data? --- ## [Tracking of custom parameters not working?](https://forum.mautic.org/t/tracking-of-custom-parameters-not-working/13306)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 7\ **Last updated:** [March 10, 2020, 12:29pm UTC](https://forum.mautic.org/t/tracking-of-custom-parameters-not-working/13306 "2020-03-10T12:29:59Z")
Hello, I want to set custom parameter with the js tracking code as described at https://www.mautic.org/docs/en/contacts/contact\_monitoring.html. So I tried the following tracking code: The visitor is tracked, a conta… --- ## [Errors when editing an email template](https://forum.mautic.org/t/errors-when-editing-an-email-template/13311)
**Author:** [@amorales](https://forum.mautic.org/u/amorales)\ **Replies:** 0\ **Last updated:** [March 10, 2020, 11:07am UTC](https://forum.mautic.org/t/errors-when-editing-an-email-template/13311 "2020-03-10T11:07:05Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1.33 Your problem My problem is: I create a Custom Mautic template. When I replace an image in the template, it appears distorted or flattened, and the … --- ## [Export contacts is not exporting all contacts\*](https://forum.mautic.org/t/export-contacts-is-not-exporting-all-contacts/13108)
**Author:** [@williaml](https://forum.mautic.org/u/williaml)\ **Replies:** 7\ **Last updated:** [March 9, 2020, 2:46pm UTC](https://forum.mautic.org/t/export-contacts-is-not-exporting-all-contacts/13108 "2020-03-09T14:46:36Z")
For some reason when our team export contacts in the contacts page, or in the reports page selecting contacts, it only exports 56400 users, where we have 135049 users. Please advise urgently, as we use this data for imp… --- ## [Email marked as bounced even though the email is sent and read](https://forum.mautic.org/t/email-marked-as-bounced-even-though-the-email-is-sent-and-read/13203)
**Author:** [@surabhi](https://forum.mautic.org/u/surabhi)\ **Replies:** 1\ **Last updated:** [March 8, 2020, 10:43pm UTC](https://forum.mautic.org/t/email-marked-as-bounced-even-though-the-email-is-sent-and-read/13203 "2020-03-08T22:43:45Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.1.33 Your problem My problem is that a lot of contacts who have previously opened my emails and clicked on the links etc. several times are now marked… --- ## [Site offline error during installation](https://forum.mautic.org/t/site-offline-error-during-installation/13205)
**Author:** [@big\_smile](https://forum.mautic.org/u/big_smile)\ **Replies:** 9\ **Last updated:** [March 7, 2020, 4:09pm UTC](https://forum.mautic.org/t/site-offline-error-during-installation/13205 "2020-03-07T16:09:19Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2 Your problem My problem is: Installation of Mautic has 3 stages. After completing stage 2 (creating an admin account) a site offline error appears t… --- ## [Bug regression? Adding two forms per page is still not possible with 2.16.0](https://forum.mautic.org/t/bug-regression-adding-two-forms-per-page-is-still-not-possible-with-2-16-0/13271)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 6, 2020, 3:19pm UTC](https://forum.mautic.org/t/bug-regression-adding-two-forms-per-page-is-still-not-possible-with-2-16-0/13271 "2020-03-06T15:19:32Z")
Do you successfully add two forms on a page, generated by JS? Looks like this old bug is still there: --- ## [Third Set Timing Bundle Plugin Issue](https://forum.mautic.org/t/third-set-timing-bundle-plugin-issue/13237)
**Author:** [@rahul\_aggarwal](https://forum.mautic.org/u/rahul_aggarwal)\ **Replies:** 1\ **Last updated:** [March 5, 2020, 4:32pm UTC](https://forum.mautic.org/t/third-set-timing-bundle-plugin-issue/13237 "2020-03-05T16:32:36Z")
Your software My Mautic version is: v2.16.0 My PHP version is: 7.2 Your problem My problem is: I have uploaded the plugin in the plugin/directory and cleared the cache/prod/ but still while clicking on the install p… --- ## [Mautic and AMP](https://forum.mautic.org/t/mautic-and-amp/10481)
**Author:** [@frankmulder](https://forum.mautic.org/u/frankmulder)\ **Replies:** 2\ **Last updated:** [March 5, 2020, 8:26am UTC](https://forum.mautic.org/t/mautic-and-amp/10481 "2020-03-05T08:26:44Z")
Hi, So I’m new to Mautic, but already blown away by all the great features. During the implementation I encountered the question what to do with AMP Pages. The default tracking script is probably not allowed by Google… --- ## [Mautic VPS Ubuntu Server 18.04.4 LTS with script webinoly, Mautic can't check email read or not](https://forum.mautic.org/t/mautic-vps-ubuntu-server-18-04-4-lts-with-script-webinoly-mautic-cant-check-email-read-or-not/13214)
**Author:** [@huuich](https://forum.mautic.org/u/huuich)\ **Replies:** 0\ **Last updated:** [March 2, 2020, 8:34pm UTC](https://forum.mautic.org/t/mautic-vps-ubuntu-server-18-04-4-lts-with-script-webinoly-mautic-cant-check-email-read-or-not/13214 "2020-03-02T20:34:24Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2 Your problem My problem is: Hi, I’m using mautic 2.16.0 on a shared server and all working ok but when I move to new VPS, only problem that Mautic ca… --- ## [I need to know more about conditions to build my campaign correctly- example & screen attached](https://forum.mautic.org/t/i-need-to-know-more-about-conditions-to-build-my-campaign-correctly-example-screen-attached/8169)
**Author:** [@omar](https://forum.mautic.org/u/omar)\ **Replies:** 5\ **Last updated:** [March 2, 2020, 5:01pm UTC](https://forum.mautic.org/t/i-need-to-know-more-about-conditions-to-build-my-campaign-correctly-example-screen-attached/8169 "2020-03-02T17:01:16Z")
In my attached campaign I determine two conditions, the first to trigger only users registered after exact date and the second condition is contact field value equal No. Then there is a drip campaign with 7 emails, … --- ## [Amazon SES and Mautic Issues](https://forum.mautic.org/t/amazon-ses-and-mautic-issues/6077)
**Author:** [@sourdoughbread](https://forum.mautic.org/u/sourdoughbread)\ **Replies:** 23\ **Last updated:** [March 2, 2020, 4:56pm UTC](https://forum.mautic.org/t/amazon-ses-and-mautic-issues/6077 "2020-03-02T16:56:37Z")
I’m trying to set up Amazon SES with Mautic. After putting in my credentials and clicking the “Test Connection” button, I get this error: Connection could not be established with host email-smtp.us-east-1.amazonaws.… --- ## [Email sending very slow with Mailjet since 2.16 update](https://forum.mautic.org/t/email-sending-very-slow-with-mailjet-since-2-16-update/13109)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 1\ **Last updated:** [March 1, 2020, 12:03am UTC](https://forum.mautic.org/t/email-sending-very-slow-with-mailjet-since-2-16-update/13109 "2020-03-01T00:03:56Z")
Last bitnami image on AWS Php 7.2.7 mysql 8 Mailjet 5 hours to send 10 000 email, Spool directory with more than 50GB of datas ! Cron jobs are ok Back to 2.15.3 and it’s work fine again … Any idea ? --- ## [Channels \> Focus Items: Mautic is not able to take the screenshot of the target website](https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151)
**Author:** [@aerendir](https://forum.mautic.org/u/aerendir)\ **Replies:** 1\ **Last updated:** [February 28, 2020, 4:32pm UTC](https://forum.mautic.org/t/channels-focus-items-mautic-is-not-able-to-take-the-screenshot-of-the-target-website/13151 "2020-02-28T16:32:14Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.24-0ubuntu0.18.04.3 Problem I’m trying to create a new focus item. However, Mautic is not able to take the screenshot of the target website. It doesn… --- ## [Track mautic form source](https://forum.mautic.org/t/track-mautic-form-source/10067)
**Author:** [@amandubey](https://forum.mautic.org/u/amandubey)\ **Replies:** 2\ **Last updated:** [December 8, 2017, 9:31pm UTC](https://forum.mautic.org/t/track-mautic-form-source/10067 "2017-12-08T21:31:50Z")
I use same mautic form to collect leads for different services the form is the same only the page they are placed on is different Is there a way to get the information about the url the form was filled from. one wa… [Previous page](https://forum.mautic.org/c/support/8.md?page=170) [Next page](https://forum.mautic.org/c/support/8.md?page=172)