# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=172 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 173 --- ## [Submission form URL](https://forum.mautic.org/t/submission-form-url/13150)
**Author:** [@abracadabra.photogra](https://forum.mautic.org/u/abracadabra.photogra)\ **Replies:** 1\ **Last updated:** [February 28, 2020, 3:08pm UTC](https://forum.mautic.org/t/submission-form-url/13150 "2020-02-28T15:08:48Z")
Hi, where I can find submission from URL? That is the URL where the form is submitted --- ## [Ninja Forms](https://forum.mautic.org/t/ninja-forms/8184)
**Author:** [@anjBoom](https://forum.mautic.org/u/anjBoom)\ **Replies:** 5\ **Last updated:** [February 27, 2020, 2:14pm UTC](https://forum.mautic.org/t/ninja-forms/8184 "2020-02-27T14:14:46Z")
Hi, Did you get the mautic to work with ninja forms? How did you do it? Cheers, --- ## [An error occured while downloading the update package for Mautic 2.16](https://forum.mautic.org/t/an-error-occured-while-downloading-the-update-package-for-mautic-2-16/12810)
**Author:** [@samo](https://forum.mautic.org/u/samo)\ **Replies:** 6\ **Last updated:** [February 27, 2020, 12:36pm UTC](https://forum.mautic.org/t/an-error-occured-while-downloading-the-update-package-for-mautic-2-16/12810 "2020-02-27T12:36:11Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.27 Your problem My problem is: I can’t update Mautic 2.15.3 to 2.16 These errors are showing in the log: \[2020-02-13 17:01:50\] mautic.ERROR: An err… --- ## [ninja-mautic](https://forum.mautic.org/t/ninja-mautic/8188)
**Author:** [@anjBoom](https://forum.mautic.org/u/anjBoom)\ **Replies:** 6\ **Last updated:** [February 27, 2020, 9:05am UTC](https://forum.mautic.org/t/ninja-mautic/8188 "2020-02-27T09:05:08Z")
Hi, im still unable to integrate ninja forms with mautic. How can i go about it? thanks --- ## [Is There A Way To Use Sender Domain Address And A Different From Email Address](https://forum.mautic.org/t/is-there-a-way-to-use-sender-domain-address-and-a-different-from-email-address/13102)
**Author:** [@joegeorge](https://forum.mautic.org/u/joegeorge)\ **Replies:** 3\ **Last updated:** [February 26, 2020, 10:41pm UTC](https://forum.mautic.org/t/is-there-a-way-to-use-sender-domain-address-and-a-different-from-email-address/13102 "2020-02-26T22:41:48Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.3 Hello, I don’t really have a problem but more of a question. I have spent countless hours looking at the forum to no avail. Please if anyone can help… --- ## [Change Lead Owner and Status when pushing leads to Salesforce](https://forum.mautic.org/t/change-lead-owner-and-status-when-pushing-leads-to-salesforce/13098)
**Author:** [@michael-seitz](https://forum.mautic.org/u/michael-seitz)\ **Replies:** 0\ **Last updated:** [February 26, 2020, 8:13pm UTC](https://forum.mautic.org/t/change-lead-owner-and-status-when-pushing-leads-to-salesforce/13098 "2020-02-26T20:13:39Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24-0ubuntu0.18.04.3 Your problem We qualify with Mautic Leads until they reach a defined score. As soon as they have reached the score, the lead will … --- ## [Server 500 error after 2.16.0 update attempt](https://forum.mautic.org/t/server-500-error-after-2-16-0-update-attempt/12827)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 15\ **Last updated:** [February 26, 2020, 8:10pm UTC](https://forum.mautic.org/t/server-500-error-after-2-16-0-update-attempt/12827 "2020-02-26T20:10:08Z")
Trying to update an active, working Mautic installation to 2.16.0 following the notification suggestion in the admin area resulted in HTTP ERROR 500. Deleting the contents of /app/cache, as suggested somewhere, did not f… --- ## [Schema Update Fails + Campaign Errors](https://forum.mautic.org/t/schema-update-fails-campaign-errors/13096)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 0\ **Last updated:** [February 26, 2020, 7:29pm UTC](https://forum.mautic.org/t/schema-update-fails-campaign-errors/13096 "2020-02-26T19:29:42Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 Your problem My problem is: Schema Update Fails + Campaign Errors These errors are showing in the log: \[Doctrine\\DBAL\\Exception\\ForeignKeyConstraintVi… --- ## [Failed opening required ‘/var/www/vhosts/mautic/app/…/vendor/autoload.php’ (include\_path=’.:/opt/plesk/php/7.2/share/pear’) in /var/www/vhosts/mautic/app/autoload.php on line 15\\n’](https://forum.mautic.org/t/failed-opening-required-var-www-vhosts-mautic-app-vendor-autoload-php-include-path-opt-plesk-php-7-2-share-pear-in-var-www-vhosts-mautic-app-autoload-php-on-line-15-n/13073)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 3\ **Last updated:** [February 26, 2020, 6:46pm UTC](https://forum.mautic.org/t/failed-opening-required-var-www-vhosts-mautic-app-vendor-autoload-php-include-path-opt-plesk-php-7-2-share-pear-in-var-www-vhosts-mautic-app-autoload-php-on-line-15-n/13073 "2020-02-26T18:46:02Z")
Your software My Mautic version is:2.16 My PHP version is:7.3 Your problem My problem is: 500 error These errors are showing in the log: Got error ‘PHP message: PHP Warning: require(/var/www/vhosts/techphenomenon.… --- ## [How customize email header h= of DKIM-Signature?](https://forum.mautic.org/t/how-customize-email-header-h-of-dkim-signature/12989)
**Author:** [@volneiMR](https://forum.mautic.org/u/volneiMR)\ **Replies:** 6\ **Last updated:** [February 26, 2020, 3:53pm UTC](https://forum.mautic.org/t/how-customize-email-header-h-of-dkim-signature/12989 "2020-02-26T15:53:21Z")
Your software My Mautic version is: v2.15.3 My PHP version is: PHP Version 7.2.26 Your problem My problem is: how customize email header h= of DKIM-Signature? --- ## [Building a mautic report](https://forum.mautic.org/t/building-a-mautic-report/13090)
**Author:** [@gino](https://forum.mautic.org/u/gino)\ **Replies:** 0\ **Last updated:** [February 26, 2020, 2:08pm UTC](https://forum.mautic.org/t/building-a-mautic-report/13090 "2020-02-26T14:08:51Z")
Your software My Mautic version is:2.15.3 My PHP version is:5 Your problem My problem is: I’m trying to create a report with the following data : -First time entry point on site, -Entry point source: (direct,seo o… --- ## [Issues sending email in a new installation](https://forum.mautic.org/t/issues-sending-email-in-a-new-installation/13088)
**Author:** [@MackAl1](https://forum.mautic.org/u/MackAl1)\ **Replies:** 0\ **Last updated:** [February 26, 2020, 12:09pm UTC](https://forum.mautic.org/t/issues-sending-email-in-a-new-installation/13088 "2020-02-26T12:09:01Z")
Your software My Mautic version is: v2.16.0 My PHP version is: Version 7.0.33 Your problem My problem is: I have been installing Mautic through Softaculous for years and, this has always been going well. But now I … --- ## [Error 500 on segment view after 2.16 update](https://forum.mautic.org/t/error-500-on-segment-view-after-2-16-update/12852)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 3\ **Last updated:** [February 26, 2020, 8:56am UTC](https://forum.mautic.org/t/error-500-on-segment-view-after-2-16-update/12852 "2020-02-26T08:56:21Z")
My Mautic version is:2.16 PHP is 5.6.30 Can not open segment if number of contacts \> 700-800 error display on chrome dev console: libraries.js?v8b45695f:673 GET https://businessatwork.bitnamiapp.com/s/segments/view/1… --- ## [CronJobs email sent](https://forum.mautic.org/t/cronjobs-email-sent/13078)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [February 26, 2020, 4:53am UTC](https://forum.mautic.org/t/cronjobs-email-sent/13078 "2020-02-26T04:53:21Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2.26 Your problem My problem is: email sent time on mautic and cronjobs are not sync Hi, I’m new to mautic and been using it for a while So, everythin… --- ## [Got error 'PHP message: PHP Warning - "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"?](https://forum.mautic.org/t/got-error-php-message-php-warning-continue-targeting-switch-is-equivalent-to-break-did-you-mean-to-use-continue-2/12805)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 9\ **Last updated:** [February 25, 2020, 1:17pm UTC](https://forum.mautic.org/t/got-error-php-message-php-warning-continue-targeting-switch-is-equivalent-to-break-did-you-mean-to-use-continue-2/12805 "2020-02-25T13:17:19Z")
Your software My Mautic version is: 2.16 My PHP version is:7.3.14 Your problem My problem is: errors generating These errors are showing in the log: SERVER LOG: \[Thu Feb 13 13:15:17.461213 2020\] \[proxy\_fcgi:error… --- ## [PHP error log floated with same warning since updating to 2.16.0](https://forum.mautic.org/t/php-error-log-floated-with-same-warning-since-updating-to-2-16-0/13068)
**Author:** [@stemautic88](https://forum.mautic.org/u/stemautic88)\ **Replies:** 0\ **Last updated:** [February 25, 2020, 12:37pm UTC](https://forum.mautic.org/t/php-error-log-floated-with-same-warning-since-updating-to-2-16-0/13068 "2020-02-25T12:37:32Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.3.14 Your problem I repeatedly get the following PHP Error messages in my Error logs while I normally use Mautic. Just updated to 2.16.0 this morning. … --- ## [Stop Clients Login Portal](https://forum.mautic.org/t/stop-clients-login-portal/13032)
**Author:** [@PrimRose](https://forum.mautic.org/u/PrimRose)\ **Replies:** 0\ **Last updated:** [February 24, 2020, 2:44pm UTC](https://forum.mautic.org/t/stop-clients-login-portal/13032 "2020-02-24T14:44:57Z")
My Mautic version is: 2.15.3 My PHP version is: 7.1.32-1+0~20190902.23+debian9~1.gbp9d1be7 Your problem My problem is: When I send emails to clients the custom domain m.demo.uk/t13412 they can access my login portal … --- ## [Import List of Tags](https://forum.mautic.org/t/import-list-of-tags/6553)
**Author:** [@adam2n](https://forum.mautic.org/u/adam2n)\ **Replies:** 4\ **Last updated:** [February 23, 2020, 9:52am UTC](https://forum.mautic.org/t/import-list-of-tags/6553 "2020-02-23T09:52:04Z")
I’m trying to import my contacts from another CRM to Mautic, in my cvs file I have a row for Tags (with comma separated), how can I import them as Mautic Tags? I wanted to import them as note but how can I search or… --- ## [no TAGS added on import](https://forum.mautic.org/t/no-tags-added-on-import/5083)
**Author:** [@valerio](https://forum.mautic.org/u/valerio)\ **Replies:** 7\ **Last updated:** [February 23, 2020, 9:51am UTC](https://forum.mautic.org/t/no-tags-added-on-import/5083 "2020-02-23T09:51:24Z")
Hi. I would like to start importing all my contacts into Mautic, but seems that those are added without any tag. When I import the CSV file I set the owner, the segment and add some tags. Everything runs ok except … --- ## [Import CSV field as tags](https://forum.mautic.org/t/import-csv-field-as-tags/9375)
**Author:** [@joshfialkoff](https://forum.mautic.org/u/joshfialkoff)\ **Replies:** 2\ **Last updated:** [February 23, 2020, 9:49am UTC](https://forum.mautic.org/t/import-csv-field-as-tags/9375 "2020-02-23T09:49:56Z")
How do I map a field to become a list of tags, such as: tag1, tag2, tag3 --- ## [Mautic tokens doesn't work ?](https://forum.mautic.org/t/mautic-tokens-doesnt-work/7921)
**Author:** [@sgz](https://forum.mautic.org/u/sgz)\ **Replies:** 3\ **Last updated:** [February 21, 2020, 12:48am UTC](https://forum.mautic.org/t/mautic-tokens-doesnt-work/7921 "2020-02-21T00:48:59Z")
Hi ! I’m trying to use Mautic tokens in landing pages but it seems it doesn’t work ! I try to insert, for example {contactfield=city}, but it’s not interpreted and just displayed like if it was a normal text… Th… --- ## [Mautic Migration errors version 2.16.0](https://forum.mautic.org/t/mautic-migration-errors-version-2-16-0/12935)
**Author:** [@jsieber](https://forum.mautic.org/u/jsieber)\ **Replies:** 5\ **Last updated:** [February 20, 2020, 10:02pm UTC](https://forum.mautic.org/t/mautic-migration-errors-version-2-16-0/12935 "2020-02-20T22:02:33Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.1.33 Your problem My problem is: I received errors in my log file after the upgrade to 2.16.0. \[2020-02-19 00:10:36\] mautic.ERROR: SCHEMA ERROR: An ex… --- ## [Music Marketing: Location Targeted Emails](https://forum.mautic.org/t/music-marketing-location-targeted-emails/8691)
**Author:** [@JohnBurcham](https://forum.mautic.org/u/JohnBurcham)\ **Replies:** 8\ **Last updated:** [February 20, 2020, 6:56pm UTC](https://forum.mautic.org/t/music-marketing-location-targeted-emails/8691 "2020-02-20T18:56:58Z")
Hello all, I’m new to Mautic but have been in music/email marketing for a number of years. Trying to assess the best method of getting up to speed. Here’s the main priorities for wanting to use Mautic, in order… --- ## [Rebuild Mautic while preserving contacts, data?](https://forum.mautic.org/t/rebuild-mautic-while-preserving-contacts-data/12988)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [February 20, 2020, 4:18pm UTC](https://forum.mautic.org/t/rebuild-mautic-while-preserving-contacts-data/12988 "2020-02-20T16:18:33Z")
Your software My Mautic version is:v2.16.0 My PHP version is: 7.2.27 Your problem My problem is: Pretty much ready to abandon Mautic - giving one last try to rebuild while preserving contacts and activity and data? … --- ## [Updating safely to 2.15.3](https://forum.mautic.org/t/updating-safely-to-2-15-3/11337)
**Author:** [@masidus](https://forum.mautic.org/u/masidus)\ **Replies:** 24\ **Last updated:** [February 20, 2020, 3:45pm UTC](https://forum.mautic.org/t/updating-safely-to-2-15-3/11337 "2020-02-20T15:45:11Z")
Hey guys! Very excited to install the new 2.15.3 update! When installing both 2.15.1/2.15.2 I could never even get the install to work and I know there was an issue with the updater not executing successfully, more so … --- ## [Timezone issue while viewing events for a contact](https://forum.mautic.org/t/timezone-issue-while-viewing-events-for-a-contact/12961)
**Author:** [@wesyah234](https://forum.mautic.org/u/wesyah234)\ **Replies:** 0\ **Last updated:** [February 20, 2020, 3:30pm UTC](https://forum.mautic.org/t/timezone-issue-while-viewing-events-for-a-contact/12961 "2020-02-20T15:30:10Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.3.14 Your problem My problem is: I set my timezone and then sent out a one off email to a contact and in the details I see this: (NOTE: the email shows… --- ## [2.16 - Campaign Restart still not working?](https://forum.mautic.org/t/2-16-campaign-restart-still-not-working/12873)
**Author:** [@imrodmartin](https://forum.mautic.org/u/imrodmartin)\ **Replies:** 6\ **Last updated:** [February 20, 2020, 1:59pm UTC](https://forum.mautic.org/t/2-16-campaign-restart-still-not-working/12873 "2020-02-20T13:59:25Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 Your problem My problem is: So… trying this again. I’ve set up a test campaign where an email is sent based on an anniversary (date). To test it I che… --- ## [How to clone current mautic site without contacts?](https://forum.mautic.org/t/how-to-clone-current-mautic-site-without-contacts/12939)
**Author:** [@huuich](https://forum.mautic.org/u/huuich)\ **Replies:** 1\ **Last updated:** [February 20, 2020, 7:54am UTC](https://forum.mautic.org/t/how-to-clone-current-mautic-site-without-contacts/12939 "2020-02-20T07:54:40Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.27 Your problem My problem is: I want to clone my current mautic to new site but without current contact of the mautic site. How can I do this? I thi… --- ## [File and directory permissions Mautic docs not clear](https://forum.mautic.org/t/file-and-directory-permissions-mautic-docs-not-clear/12933)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [February 19, 2020, 6:35pm UTC](https://forum.mautic.org/t/file-and-directory-permissions-mautic-docs-not-clear/12933 "2020-02-19T18:35:18Z")
Your software My Mautic version is:2.16.0 My PHP version is: 7.2.27 Your problem My problem is: The mautic post here: https://www.mautic.org/docs/en/setup/getting\_started.html states that file and user permissions… --- ## [How to locate what segment email(s) are a part of](https://forum.mautic.org/t/how-to-locate-what-segment-email-s-are-a-part-of/12886)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 4\ **Last updated:** [February 19, 2020, 1:59pm UTC](https://forum.mautic.org/t/how-to-locate-what-segment-email-s-are-a-part-of/12886 "2020-02-19T13:59:33Z")
Your software My Mautic version is:2.16.0 My PHP version is: 7.2.27 Your problem My problem is: I love that Mautic is opensource and benefits from all the input from excellent programmers and developers. But I’m so… [Previous page](https://forum.mautic.org/c/support/8.md?page=171) [Next page](https://forum.mautic.org/c/support/8.md?page=173)