# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=173 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 174 --- ## [Vistore website data is lost](https://forum.mautic.org/t/vistore-website-data-is-lost/12845)
**Author:** [@gino](https://forum.mautic.org/u/gino)\ **Replies:** 8\ **Last updated:** [February 19, 2020, 12:03pm UTC](https://forum.mautic.org/t/vistore-website-data-is-lost/12845 "2020-02-19T12:03:45Z")
2.16 My Mautic version is: 2.16 My PHP version is:5.6.40 Your problem My problem is: We have recently updates our mautic installation. Since we have updates our installation we have noticed that our visitors data… --- ## [Update to 2.16 failed - out of memory exception](https://forum.mautic.org/t/update-to-2-16-failed-out-of-memory-exception/12876)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 3\ **Last updated:** [February 19, 2020, 10:29am UTC](https://forum.mautic.org/t/update-to-2-16-failed-out-of-memory-exception/12876 "2020-02-19T10:29:53Z")
Your software My Mautic version is:2.15.3 My PHP version is:7.2 Your problem My problem is: Upgrading to 2.16 via SSH (console mautic:upgrade:apply) and getting memory exception error. PHP info shows memory\_limit 8… --- ## [Why is the system creating anonymous users from IP?](https://forum.mautic.org/t/why-is-the-system-creating-anonymous-users-from-ip/4217)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 5\ **Last updated:** [February 18, 2020, 10:36pm UTC](https://forum.mautic.org/t/why-is-the-system-creating-anonymous-users-from-ip/4217 "2020-02-18T22:36:12Z")
I started seeing these users being created. They have no information save for just an IP. http://screenpresso.com/=nINWb and in activity i see this http://screenpresso.com/=UMkhg Where are these users… --- ## [Daily scheduled report is not sending](https://forum.mautic.org/t/daily-scheduled-report-is-not-sending/12851)
**Author:** [@mungovan](https://forum.mautic.org/u/mungovan)\ **Replies:** 0\ **Last updated:** [February 17, 2020, 2:47pm UTC](https://forum.mautic.org/t/daily-scheduled-report-is-not-sending/12851 "2020-02-17T14:47:41Z")
--- ## [Segment to find white space in mobile and Campaign to remove](https://forum.mautic.org/t/segment-to-find-white-space-in-mobile-and-campaign-to-remove/12842)
**Author:** [@huuich](https://forum.mautic.org/u/huuich)\ **Replies:** 0\ **Last updated:** [February 17, 2020, 12:51am UTC](https://forum.mautic.org/t/segment-to-find-white-space-in-mobile-and-campaign-to-remove/12842 "2020-02-17T00:51:00Z")
Your software My Mautic version is: 2.16.0 My PHP version is: 7.2.27 Your problem My problem is: My contacts input some space in mobile, so I want to put all this contact in a segment and if has any way to make a cam… --- ## [Server 500 error after upgrading php version](https://forum.mautic.org/t/server-500-error-after-upgrading-php-version/5994)
**Author:** [@vishwajeet](https://forum.mautic.org/u/vishwajeet)\ **Replies:** 1\ **Last updated:** [March 3, 2016, 1:04pm UTC](https://forum.mautic.org/t/server-500-error-after-upgrading-php-version/5994 "2016-03-03T13:04:12Z")
Hi, I upgraded PHP version from 5.3 to 5.5 and mautic installation started to show server 500 error. Any one faced this problem before? Thanks --- ## [Updating a date/time contact custom field through a campaign](https://forum.mautic.org/t/updating-a-date-time-contact-custom-field-through-a-campaign/11983)
**Author:** [@luckow](https://forum.mautic.org/u/luckow)\ **Replies:** 2\ **Last updated:** [February 14, 2020, 11:11am UTC](https://forum.mautic.org/t/updating-a-date-time-contact-custom-field-through-a-campaign/11983 "2020-02-14T11:11:19Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24-0ubuntu0.18.04.1 Your problem My goal is: I want to set a timestamp through a campaign into a custom date/time field. I put in a “now” into the … --- ## [\[404 ERROR \]Mautic Landing page not displaying issue](https://forum.mautic.org/t/404-error-mautic-landing-page-not-displaying-issue/12815)
**Author:** [@dewale.michael](https://forum.mautic.org/u/dewale.michael)\ **Replies:** 0\ **Last updated:** [February 14, 2020, 3:27am UTC](https://forum.mautic.org/t/404-error-mautic-landing-page-not-displaying-issue/12815 "2020-02-14T03:27:21Z")
Your software I have Mautic 2.15.3 install PHP 7.2 THE PROBLEM My landing pages URL are returning a 404 error What I am trying to achieve I am trying to setup my unsubscribed landing page using the BLANK PAGE … --- ## [Bots are creating anonymous contacts in my AWS hosted mautic instance](https://forum.mautic.org/t/bots-are-creating-anonymous-contacts-in-my-aws-hosted-mautic-instance/12505)
**Author:** [@sarfaraz](https://forum.mautic.org/u/sarfaraz)\ **Replies:** 1\ **Last updated:** [February 14, 2020, 2:11am UTC](https://forum.mautic.org/t/bots-are-creating-anonymous-contacts-in-my-aws-hosted-mautic-instance/12505 "2020-02-14T02:11:16Z")
My Mautic version is: 2.15.3 My PHP version is: 7.2.26 After having installed mautic (deploying the bitnami AMI on my AWS) I start to get a lot of anonymous contacts. Please help me to resolve this issue. --- ## [Problems since updating to v2.15.3](https://forum.mautic.org/t/problems-since-updating-to-v2-15-3/12737)
**Author:** [@rowdy](https://forum.mautic.org/u/rowdy)\ **Replies:** 2\ **Last updated:** [February 13, 2020, 10:26pm UTC](https://forum.mautic.org/t/problems-since-updating-to-v2-15-3/12737 "2020-02-13T22:26:39Z")
My Mautic version is: v2.15.3 My PHP version is: 7.0 My problem is: since upgrading to this version, campaigns have ceased working, menu items in the Mautic app are not responding (e.g. if I click on channels, emails…i… --- ## [Managing contacts with multiple email addresses](https://forum.mautic.org/t/managing-contacts-with-multiple-email-addresses/12809)
**Author:** [@malbranp](https://forum.mautic.org/u/malbranp)\ **Replies:** 0\ **Last updated:** [February 13, 2020, 10:04pm UTC](https://forum.mautic.org/t/managing-contacts-with-multiple-email-addresses/12809 "2020-02-13T22:04:03Z")
Posting from GH: https://github.com/mautic/mautic/issues/8425 Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.18 Your problem Hey guys, good morning! I apologize for my before-hand English! I wan… --- ## [Changing User Profile Photo](https://forum.mautic.org/t/changing-user-profile-photo/12735)
**Author:** [@masidus](https://forum.mautic.org/u/masidus)\ **Replies:** 2\ **Last updated:** [February 13, 2020, 10:02pm UTC](https://forum.mautic.org/t/changing-user-profile-photo/12735 "2020-02-13T22:02:37Z")
Hey guys, I’m at a complete loss on how to do this so I thought I’d ask the wonderful community! Just trying to change my profile photo for Mautic users on my installation and I can’t find out how to anywhere! Any hel… --- ## [Segmenting by location](https://forum.mautic.org/t/segmenting-by-location/12715)
**Author:** [@timl](https://forum.mautic.org/u/timl)\ **Replies:** 0\ **Last updated:** [February 11, 2020, 4:54pm UTC](https://forum.mautic.org/t/segmenting-by-location/12715 "2020-02-11T16:54:21Z")
I’m trying to find the best way to send a message to contacts in a particular area. Before Mautic, I would find users with zip codes that are within 50 miles of the target and email them. But with Mautic, I’m not sure ho… --- ## [Command to view queue? Emails going out more than once - bad for reputation](https://forum.mautic.org/t/command-to-view-queue-emails-going-out-more-than-once-bad-for-reputation/12761)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [February 13, 2020, 4:34pm UTC](https://forum.mautic.org/t/command-to-view-queue-emails-going-out-more-than-once-bad-for-reputation/12761 "2020-02-13T16:34:14Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.27 Your problem My problem is: Emails already sent and read are triggered again when running mautic:emails:send from command line. Is there a comman… --- ## [Form with the nickname field which must be unique](https://forum.mautic.org/t/form-with-the-nickname-field-which-must-be-unique/12744)
**Author:** [@tomek](https://forum.mautic.org/u/tomek)\ **Replies:** 0\ **Last updated:** [February 13, 2020, 11:33am UTC](https://forum.mautic.org/t/form-with-the-nickname-field-which-must-be-unique/12744 "2020-02-13T11:33:42Z")
Hi, I need to create a form with the nickname field. Nickname must be unique. My question is: Is it possible to create this field in form, where the value given from user will be checked for uniqueness (not previousl… --- ## [No output when triggering the campaign manually](https://forum.mautic.org/t/no-output-when-triggering-the-campaign-manually/12743)
**Author:** [@ericf](https://forum.mautic.org/u/ericf)\ **Replies:** 0\ **Last updated:** [February 13, 2020, 10:14am UTC](https://forum.mautic.org/t/no-output-when-triggering-the-campaign-manually/12743 "2020-02-13T10:14:11Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.3 Your problem My campaign actions stayed in “Awaiting” status. I’ve checked the crontab: 0,15,30,45 \* \* \* \* /usr/bin/php7.3-cli /homepages/14/d622144… --- ## [One contact, two or more emails?](https://forum.mautic.org/t/one-contact-two-or-more-emails/12710)
**Author:** [@malbranp](https://forum.mautic.org/u/malbranp)\ **Replies:** 1\ **Last updated:** [February 13, 2020, 9:42am UTC](https://forum.mautic.org/t/one-contact-two-or-more-emails/12710 "2020-02-13T09:42:21Z")
My Mautic version is: 2.15.3 My PHP version is: 7.0.18 My problem is: Hey guys, good morning! I apologize for my before-hand English! I wanted to check the following… I happen to have some contacts who have more th… --- ## [Wrong scheduling time](https://forum.mautic.org/t/wrong-scheduling-time/12728)
**Author:** [@Jader](https://forum.mautic.org/u/Jader)\ **Replies:** 0\ **Last updated:** [February 12, 2020, 2:30pm UTC](https://forum.mautic.org/t/wrong-scheduling-time/12728 "2020-02-12T14:30:39Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem Hi everyone, When I schedule a new broadcast email (segment broadcast) Mautic deduct one hour. Example: I create an email and set it as… --- ## [Tsk tsk. Apparently you don't have access to this area](https://forum.mautic.org/t/tsk-tsk-apparently-you-dont-have-access-to-this-area/10631)
**Author:** [@webpro](https://forum.mautic.org/u/webpro)\ **Replies:** 4\ **Last updated:** [February 12, 2020, 11:49am UTC](https://forum.mautic.org/t/tsk-tsk-apparently-you-dont-have-access-to-this-area/10631 "2020-02-12T11:49:47Z")
I embeded Mautic form in a third party website and on submission I get a forbidden error - Tsk tsk. Apparently you don’t have access to this area Do anyone know why I am getting this error and what I can do to fix it T… --- ## [Sometimes broadcast email not working](https://forum.mautic.org/t/sometimes-broadcast-email-not-working/12649)
**Author:** [@leonsmit](https://forum.mautic.org/u/leonsmit)\ **Replies:** 3\ **Last updated:** [February 11, 2020, 10:19am UTC](https://forum.mautic.org/t/sometimes-broadcast-email-not-working/12649 "2020-02-11T10:19:42Z")
Your software My Mautic version is: 4.15 My PHP version is: 7.2.24 Your problem My problem is: We are sending broadcast emails regularly and its working fine, but sometimes one of the mailings is not working. We sche… --- ## [Customize Slot, Customize Section in builder do not work](https://forum.mautic.org/t/customize-slot-customize-section-in-builder-do-not-work/12697)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 7:00pm UTC](https://forum.mautic.org/t/customize-slot-customize-section-in-builder-do-not-work/12697 "2020-02-10T19:00:10Z")
Your software My Mautic version is:2.15.3 My PHP version is: 7.2.27 Your problem My problem is: What is the purpose ofr Customize Slot and Customize Section in the builder? Clicking in the box does nothing and they… --- ## [Public preview URL duplicates unsubscribe & trouble reading link](https://forum.mautic.org/t/public-preview-url-duplicates-unsubscribe-trouble-reading-link/12695)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 6:01pm UTC](https://forum.mautic.org/t/public-preview-url-duplicates-unsubscribe-trouble-reading-link/12695 "2020-02-10T18:01:28Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.27 Your problem My problem is: public “trouble reading” page duplicates “trouble reading link” and “unsubscribe” which can cause all manner of bot is… --- ## [Resubscribe test blacklisted email](https://forum.mautic.org/t/resubscribe-test-blacklisted-email/12685)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 3:35pm UTC](https://forum.mautic.org/t/resubscribe-test-blacklisted-email/12685 "2020-02-10T15:35:15Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.27 Your problem My problem is: resubscribe blacklisted test email - how to do? These errors are showing in the log: Steps I have tried to fix the p… --- ## [Page hits before contact create](https://forum.mautic.org/t/page-hits-before-contact-create/12684)
**Author:** [@biggala2310](https://forum.mautic.org/u/biggala2310)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 3:23pm UTC](https://forum.mautic.org/t/page-hits-before-contact-create/12684 "2020-02-10T15:23:05Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.27 Your problem My problem is: In some contact profiles I see a lot of page hits before event “contact created” These errors are showing in the log: … --- ## [Adding a font to the list in the builder isn't working](https://forum.mautic.org/t/adding-a-font-to-the-list-in-the-builder-isnt-working/12682)
**Author:** [@pygra](https://forum.mautic.org/u/pygra)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 2:44pm UTC](https://forum.mautic.org/t/adding-a-font-to-the-list-in-the-builder-isnt-working/12682 "2020-02-10T14:44:41Z")
--- ## [How to add an extra email to a campaign while it's in progress](https://forum.mautic.org/t/how-to-add-an-extra-email-to-a-campaign-while-its-in-progress/12674)
**Author:** [@michielcazemier](https://forum.mautic.org/u/michielcazemier)\ **Replies:** 0\ **Last updated:** [February 10, 2020, 9:53am UTC](https://forum.mautic.org/t/how-to-add-an-extra-email-to-a-campaign-while-its-in-progress/12674 "2020-02-10T09:53:49Z")
--- ## [Help With CSRF Token Error?](https://forum.mautic.org/t/help-with-csrf-token-error/7190)
**Author:** [@IsaiahFigueroa96](https://forum.mautic.org/u/IsaiahFigueroa96)\ **Replies:** 5\ **Last updated:** [February 9, 2020, 7:36pm UTC](https://forum.mautic.org/t/help-with-csrf-token-error/7190 "2020-02-09T19:36:41Z")
Can I get some assistance with The CSRF Token error? Everytime I try to save a new contact I get this error and it prevents me from being able to save any new contacts for my campaign and (general contacts). I have the l… --- ## [Mautic not tracking https pages](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122)
**Author:** [@namankapur](https://forum.mautic.org/u/namankapur)\ **Replies:** 24\ **Last updated:** [February 9, 2020, 3:17pm UTC](https://forum.mautic.org/t/mautic-not-tracking-https-pages/6122 "2020-02-09T15:17:53Z")
Mautic is installed on wordpress on https server but is still not tracking these pages. Any help? --- ## [Queued emails aren't sending](https://forum.mautic.org/t/queued-emails-arent-sending/12665)
**Author:** [@nathancyoung](https://forum.mautic.org/u/nathancyoung)\ **Replies:** 0\ **Last updated:** [February 8, 2020, 11:22pm UTC](https://forum.mautic.org/t/queued-emails-arent-sending/12665 "2020-02-08T23:22:44Z")
I have a set of emails that are queued to go to contacts later because of the contact limits I set, but those queued emails don’t appear to be sending. Any thoughts on what could be going on? I have contact limits set t… --- ## [Segments and Campaigns](https://forum.mautic.org/t/segments-and-campaigns/12664)
**Author:** [@nathancyoung](https://forum.mautic.org/u/nathancyoung)\ **Replies:** 0\ **Last updated:** [February 8, 2020, 11:04pm UTC](https://forum.mautic.org/t/segments-and-campaigns/12664 "2020-02-08T23:04:17Z")
I’m still confused about the relationship between Segments and Campaigns. I thought for awhile that contacts needed to be added to Segments in order to initiate Campaigns, but I also see that I can add contacts to Campai… [Previous page](https://forum.mautic.org/c/support/8.md?page=172) [Next page](https://forum.mautic.org/c/support/8.md?page=174)