# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=174 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 175 --- ## [ERROR: "Wait" when saving or applying any action](https://forum.mautic.org/t/error-wait-when-saving-or-applying-any-action/11301)
**Author:** [@lordeze](https://forum.mautic.org/u/lordeze)\ **Replies:** 14\ **Last updated:** [February 8, 2020, 10:27pm UTC](https://forum.mautic.org/t/error-wait-when-saving-or-applying-any-action/11301 "2020-02-08T22:27:16Z")
Your software My Mautic version is:2.15.1 My PHP version is:7.1 Your problem My problem is: “Please wait” when saving or applying any action These errors are showing in the log: \[2019-10-04 05:55:22\] mautic.ERROR: … --- ## [Segment Filter is not working](https://forum.mautic.org/t/segment-filter-is-not-working/7027)
**Author:** [@Sergio](https://forum.mautic.org/u/Sergio)\ **Replies:** 4\ **Last updated:** [February 8, 2020, 4:24pm UTC](https://forum.mautic.org/t/segment-filter-is-not-working/7027 "2020-02-08T16:24:01Z")
Hi there, finally I got Mautic working and I want to send a sheduled Email to a specific segment. I have created several segments two of them are “Wine making videotraining” the second one “wine videocourse buyers” … --- ## [No log files being generated](https://forum.mautic.org/t/no-log-files-being-generated/12511)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 10\ **Last updated:** [February 8, 2020, 3:50am UTC](https://forum.mautic.org/t/no-log-files-being-generated/12511 "2020-02-08T03:50:51Z")
v2.15.3 on centos 8 I’m trying to troubleshoot why reports are not displaying hits against a mautic-tagged site. Because I’m a good boy I decided to first examine the mautic logs- but all my mautic logs in /app/logs on… --- ## [How to pass UTM params through Form](https://forum.mautic.org/t/how-to-pass-utm-params-through-form/12641)
**Author:** [@obrubov](https://forum.mautic.org/u/obrubov)\ **Replies:** 0\ **Last updated:** [February 7, 2020, 9:20am UTC](https://forum.mautic.org/t/how-to-pass-utm-params-through-form/12641 "2020-02-07T09:20:56Z")
My Mautic version is: v2.15.3 My PHP version is: 7.2 My problem is: I have the Form in my opt-in page. Submit Form action is redirect to page2. I need to pass UTM params when this redirect occurs. How is it possible? … --- ## [Fighting spam bots in Mautic. What do you use?](https://forum.mautic.org/t/fighting-spam-bots-in-mautic-what-do-you-use/12639)
**Author:** [@ricardomartins](https://forum.mautic.org/u/ricardomartins)\ **Replies:** 0\ **Last updated:** [February 7, 2020, 4:47am UTC](https://forum.mautic.org/t/fighting-spam-bots-in-mautic-what-do-you-use/12639 "2020-02-07T04:47:11Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem My problem is: I’ve been using Mautic for 2 years now, and now and then I saw spam bots populating my forms. I tried the honeypot met… --- ## [Issue after running 2.8.0 Update (do I / can I reinstall Mautic?)](https://forum.mautic.org/t/issue-after-running-2-8-0-update-do-i-can-i-reinstall-mautic/8407)
**Author:** [@nicknicholls](https://forum.mautic.org/u/nicknicholls)\ **Replies:** 4\ **Last updated:** [February 7, 2020, 1:06am UTC](https://forum.mautic.org/t/issue-after-running-2-8-0-update-do-i-can-i-reinstall-mautic/8407 "2020-02-07T01:06:25Z")
Ran the update to 2.8.0 from my Mautic install on a subdomain (clicked the install button). The update stuck at the “Clearing Application Cache In Progress”. Closed the browser for the night. Opened the subdoma… --- ## [Tracking issues](https://forum.mautic.org/t/tracking-issues/12559)
**Author:** [@dirk-ao](https://forum.mautic.org/u/dirk-ao)\ **Replies:** 4\ **Last updated:** [February 6, 2020, 8:45am UTC](https://forum.mautic.org/t/tracking-issues/12559 "2020-02-06T08:45:44Z")
My Mautic version is: Server info: Linux vps0301 4.4.0-165-generic #193-Ubuntu SMP Tue Sep 17 17:42:52 UTC 2019 x86\_64 My PHP version is: PHP Version 7.0.33-11+ubuntu16.04.1+deb.sury.org+1 My problem is: I’m having mu… --- ## [Installing Plugins](https://forum.mautic.org/t/installing-plugins/10425)
**Author:** [@phantompwr](https://forum.mautic.org/u/phantompwr)\ **Replies:** 5\ **Last updated:** [February 6, 2020, 3:11am UTC](https://forum.mautic.org/t/installing-plugins/10425 "2020-02-06T03:11:56Z")
Hi everybody, I’m very new to Mautic(2 days), so please bare with me :slight\_smile: I can’t get a plugin to show up in the “Manage Plugins” area. I have: uploaded the plugin to the “plugins” folder cleared out the /… --- ## [Elastic email connection issue](https://forum.mautic.org/t/elastic-email-connection-issue/11971)
**Author:** [@jonny](https://forum.mautic.org/u/jonny)\ **Replies:** 2\ **Last updated:** [February 5, 2020, 7:32am UTC](https://forum.mautic.org/t/elastic-email-connection-issue/11971 "2020-02-05T07:32:24Z")
Hello, I am trying to connect mautic to elastic email. i have tried everything i found on the forum including using both api key as username and password. trying other ports. This is the error message I’m getting Conne… --- ## [New lead gets deleted right away](https://forum.mautic.org/t/new-lead-gets-deleted-right-away/12590)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 0\ **Last updated:** [February 4, 2020, 10:27pm UTC](https://forum.mautic.org/t/new-lead-gets-deleted-right-away/12590 "2020-02-04T22:27:01Z")
Your software My Mautic version is: v2.15.1 My PHP version is: 7.1 Your problem My problem is: We have acivated the tracking script today on our website and when looking in the dashboard under Recent activity we see… --- ## [User signature is ignored by webview (even though "mailer is owner" is enabled)](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531)
**Author:** [@nateifts](https://forum.mautic.org/u/nateifts)\ **Replies:** 5\ **Last updated:** [February 4, 2020, 9:11pm UTC](https://forum.mautic.org/t/user-signature-is-ignored-by-webview-even-though-mailer-is-owner-is-enabled/11531 "2020-02-04T21:11:36Z")
My Mautic version is: 2.15.1 My PHP version is: 7.2.17 My problem is: When I send a contact a “custom” email and use the {signature} token, the signature for the user logged in works just fine for the email. However, … --- ## [Record not found on unsubscribe link](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589)
**Author:** [@mahamcou](https://forum.mautic.org/u/mahamcou)\ **Replies:** 2\ **Last updated:** [February 4, 2020, 9:09pm UTC](https://forum.mautic.org/t/record-not-found-on-unsubscribe-link/12589 "2020-02-04T21:09:26Z")
--- ## [Unsubscribe button help](https://forum.mautic.org/t/unsubscribe-button-help/9428)
**Author:** [@francois](https://forum.mautic.org/u/francois)\ **Replies:** 10\ **Last updated:** [October 2, 2017, 8:56am UTC](https://forum.mautic.org/t/unsubscribe-button-help/9428 "2017-10-02T08:56:45Z")
Hi Team I need some help with the Unsubscribe button, I’m not sure which URL to use, or actually how it works. Is there a place on my dashboard where I can find my link? Thanks --- ## [Forms and campaign actions](https://forum.mautic.org/t/forms-and-campaign-actions/10964)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [February 4, 2020, 8:26pm UTC](https://forum.mautic.org/t/forms-and-campaign-actions/10964 "2020-02-04T20:26:56Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0.33 Your problem My problem is: I have created a form with a select field that allows multiple options to be selected. In a campaign, I trigger email 1… --- ## [Mautic Unsubscribe system](https://forum.mautic.org/t/mautic-unsubscribe-system/10833)
**Author:** [@Sayantan](https://forum.mautic.org/u/Sayantan)\ **Replies:** 2\ **Last updated:** [February 4, 2020, 7:49pm UTC](https://forum.mautic.org/t/mautic-unsubscribe-system/10833 "2020-02-04T19:49:32Z")
How do I remove the contacts who have unsubscribed from my newsletter from the main contact’s segment? --- ## [After Update 2.15.3 /s/forms and others are not working 500 Server Error](https://forum.mautic.org/t/after-update-2-15-3-s-forms-and-others-are-not-working-500-server-error/11631)
**Author:** [@olissongs](https://forum.mautic.org/u/olissongs)\ **Replies:** 10\ **Last updated:** [February 1, 2020, 12:14pm UTC](https://forum.mautic.org/t/after-update-2-15-3-s-forms-and-others-are-not-working-500-server-error/11631 "2020-02-01T12:14:23Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.33 / tried 7.2 not working eather Your problem My problem is: Somen menue Function dont work anymore, e-g- /s/forms These errors are showing in the … --- ## [Filtering using 2 conditions](https://forum.mautic.org/t/filtering-using-2-conditions/12540)
**Author:** [@arabtornado](https://forum.mautic.org/u/arabtornado)\ **Replies:** 0\ **Last updated:** [February 1, 2020, 3:17am UTC](https://forum.mautic.org/t/filtering-using-2-conditions/12540 "2020-02-01T03:17:36Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.2 Is it posible to search using for 2 conditions using AND,OR at the same time like to search for contacts that are from either USA or Germany and the sour… --- ## [Update segment instantly](https://forum.mautic.org/t/update-segment-instantly/12539)
**Author:** [@arabtornado](https://forum.mautic.org/u/arabtornado)\ **Replies:** 0\ **Last updated:** [February 1, 2020, 1:32am UTC](https://forum.mautic.org/t/update-segment-instantly/12539 "2020-02-01T01:32:55Z")
Your software My Mautic version is: 2.15 My PHP version is: 7.2 Your problem Is there a way to make the dynamic segmentation to update instantly after saving the segment without waiting the cron to trigger … somethin… --- ## [How to clear contact events history](https://forum.mautic.org/t/how-to-clear-contact-events-history/12510)
**Author:** [@parrabol](https://forum.mautic.org/u/parrabol)\ **Replies:** 0\ **Last updated:** [January 31, 2020, 12:08pm UTC](https://forum.mautic.org/t/how-to-clear-contact-events-history/12510 "2020-01-31T12:08:49Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2 Your problem My problem is: We got spammed one of our contacts, i need clear events history in this contact. How can i do that? These errors are show… --- ## [IP lookup service still enabled](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299)
**Author:** [@sbailey](https://forum.mautic.org/u/sbailey)\ **Replies:** 8\ **Last updated:** [January 31, 2020, 9:40am UTC](https://forum.mautic.org/t/ip-lookup-service-still-enabled/8299 "2020-01-31T09:40:56Z")
Hi, I hope anyone can help me. We have a Mautic instance used on a production website. We had been using the “IP lookup service” and it worked fine, but now we need to turn it off. We have tried to turn it off … --- ## [Mautic RSS to E-mail - Link in the feeditem:title?](https://forum.mautic.org/t/mautic-rss-to-e-mail-link-in-the-feeditem-title/12507)
**Author:** [@jari](https://forum.mautic.org/u/jari)\ **Replies:** 0\ **Last updated:** [January 31, 2020, 6:58am UTC](https://forum.mautic.org/t/mautic-rss-to-e-mail-link-in-the-feeditem-title/12507 "2020-01-31T06:58:35Z")
Hello, I’m using the Mautic RSS to email bundle. It works and I’m happy with. Could someone advice on the following, please? How do I make the feeditem title linkable? With the bellow code, the h3 feeditem:title is… --- ## [Contacts not running through campaign again although "restart the campaign" is set](https://forum.mautic.org/t/contacts-not-running-through-campaign-again-although-restart-the-campaign-is-set/11561)
**Author:** [@LordPatrick](https://forum.mautic.org/u/LordPatrick)\ **Replies:** 14\ **Last updated:** [January 30, 2020, 10:30pm UTC](https://forum.mautic.org/t/contacts-not-running-through-campaign-again-although-restart-the-campaign-is-set/11561 "2020-01-30T22:30:33Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.22 Your problem My problem is: Contacts do not run through campaign again, even after it has been removed from segment and campaign and readded. The … --- ## [Mautic & piwik/device-detector](https://forum.mautic.org/t/mautic-piwik-device-detector/6505)
**Author:** [@MX\_Mark](https://forum.mautic.org/u/MX_Mark)\ **Replies:** 6\ **Last updated:** [January 30, 2020, 6:37pm UTC](https://forum.mautic.org/t/mautic-piwik-device-detector/6505 "2020-01-30T18:37:52Z")
I’d like to integare piwik/device-detector with Mautic? I’ve searched for documentation on this, but cannot find any simple straight forward instructions on how to merge these two together. --- ## [Not all form completions are showing in Mautic](https://forum.mautic.org/t/not-all-form-completions-are-showing-in-mautic/12488)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 0\ **Last updated:** [January 30, 2020, 1:06pm UTC](https://forum.mautic.org/t/not-all-form-completions-are-showing-in-mautic/12488 "2020-01-30T13:06:50Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0.33 Your problem My problem is: Visitors are completing a mautic form on a wordpress website. Some of the form completions are not showing in mautic wh… --- ## [Display the mautic graphs and charts on my application page](https://forum.mautic.org/t/display-the-mautic-graphs-and-charts-on-my-application-page/12486)
**Author:** [@kabengwa](https://forum.mautic.org/u/kabengwa)\ **Replies:** 0\ **Last updated:** [January 30, 2020, 8:36am UTC](https://forum.mautic.org/t/display-the-mautic-graphs-and-charts-on-my-application-page/12486 "2020-01-30T08:36:08Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: this is not so much of a problem but an inquiry, i want to display the graphs and charts in the mautic reports on certain … --- ## [Custom MIME headers by default](https://forum.mautic.org/t/custom-mime-headers-by-default/9992)
**Author:** [@kjeld](https://forum.mautic.org/u/kjeld)\ **Replies:** 3\ **Last updated:** [January 29, 2020, 9:50pm UTC](https://forum.mautic.org/t/custom-mime-headers-by-default/9992 "2020-01-29T21:50:20Z")
Hello, In order to have Mautic work with my MTA, I need to provide a custom MIME field in the email header (e.g. x-custom-data: 123). However, I have not yet found a way to do this in Mautic. Does anybody know how t… --- ## [Import - Update Only, Skip Non Existing Users](https://forum.mautic.org/t/import-update-only-skip-non-existing-users/12468)
**Author:** [@av1dlearner](https://forum.mautic.org/u/av1dlearner)\ **Replies:** 0\ **Last updated:** [January 28, 2020, 9:09pm UTC](https://forum.mautic.org/t/import-update-only-skip-non-existing-users/12468 "2020-01-28T21:09:05Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.33 Your problem My problem is: I have a list of profiles I want to use in order to “update” certain information for these contacts, however my file a… --- ## [I need cron job "app/console mautic:emails:send" activated on cPanel. What do I need to set, since it is NOT working now?](https://forum.mautic.org/t/i-need-cron-job-app-console-mauticsend-activated-on-cpanel-what-do-i-need-to-set-since-it-is-not-working-now/12267)
**Author:** [@ivanskmkd](https://forum.mautic.org/u/ivanskmkd)\ **Replies:** 12\ **Last updated:** [January 28, 2020, 8:13am UTC](https://forum.mautic.org/t/i-need-cron-job-app-console-mauticsend-activated-on-cpanel-what-do-i-need-to-set-since-it-is-not-working-now/12267 "2020-01-28T08:13:18Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem My problem is: I need cron job “/MY\_DIR/app/console mautic:emails:send” activated on cPanel. What do I need to set, since it is NOT work… --- ## [Is There A Definitive Guide To Cron Jobs?](https://forum.mautic.org/t/is-there-a-definitive-guide-to-cron-jobs/11996)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 7\ **Last updated:** [January 28, 2020, 12:27am UTC](https://forum.mautic.org/t/is-there-a-definitive-guide-to-cron-jobs/11996 "2020-01-28T00:27:05Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2.24 Your problem My problem is: I am upgrading to the latest version of Mautic on a new server, and wanted to get advice as to the correct Cron Jobs fo… --- ## [Cron Jobs - what's the difference?](https://forum.mautic.org/t/cron-jobs-whats-the-difference/11177)
**Author:** [@ark](https://forum.mautic.org/u/ark)\ **Replies:** 4\ **Last updated:** [January 28, 2020, 12:24am UTC](https://forum.mautic.org/t/cron-jobs-whats-the-difference/11177 "2020-01-28T00:24:21Z")
Hello, the Mautic cron job page - https://www.mautic.org/docs/en/setup/cron\_jobs.html - is mentioning 3 different campaign-related cron jobs: campaigns: trigger campaigns:rebuild campaigns:update What is the differen… [Previous page](https://forum.mautic.org/c/support/8.md?page=173) [Next page](https://forum.mautic.org/c/support/8.md?page=175)