# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=175 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 176 --- ## [Crons advice needed](https://forum.mautic.org/t/crons-advice-needed/12438)
**Author:** [@mehargags](https://forum.mautic.org/u/mehargags)\ **Replies:** 3\ **Last updated:** [January 28, 2020, 12:16am UTC](https://forum.mautic.org/t/crons-advice-needed/12438 "2020-01-28T00:16:05Z")
Mautic v2.15.3 running on PHP 7.2 on a Debian 10 AWS EC2 using SES for email sending. Hi all, I recently migrated a Mautic instance and have some doubts over which Crons are absolutely needed and which can be avoided … --- ## [Mautic-sql-conditions-bundle - how does it work](https://forum.mautic.org/t/mautic-sql-conditions-bundle-how-does-it-work/12442)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [January 27, 2020, 3:12pm UTC](https://forum.mautic.org/t/mautic-sql-conditions-bundle-how-does-it-work/12442 "2020-01-27T15:12:42Z")
Hi Was wondering if anyone knows how this plugin works ? It seems like a very useful plugin but I have no idea how to make it work properly and documentation on GitHub is a bit weak (or I am a little slow in understa… --- ## [Edit email header](https://forum.mautic.org/t/edit-email-header/7253)
**Author:** [@pouic823](https://forum.mautic.org/u/pouic823)\ **Replies:** 5\ **Last updated:** [January 27, 2020, 12:20pm UTC](https://forum.mautic.org/t/edit-email-header/7253 "2020-01-27T12:20:13Z")
Hi, I am new on Mautic and I take the opportunity to congrats all of the contributors of this great project … I have a question : I would like to personalise the header of the email I send with mautic. The reaso… --- ## [Only half of emails sent for each campaign](https://forum.mautic.org/t/only-half-of-emails-sent-for-each-campaign/12403)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 3\ **Last updated:** [January 27, 2020, 9:49am UTC](https://forum.mautic.org/t/only-half-of-emails-sent-for-each-campaign/12403 "2020-01-27T09:49:21Z")
Mautic version is: 2.15.3 PHP version is: 7.1.33 OS: CentOS Linux release 7.7.1908 Apache: 2.4.41 Postfix: 2.10.1 cron jobs: \*/5 \* \* \* \* /bin/php /var/www/my.mautic.com/app/console mautic:segments:update \> /dev/nul… --- ## [Mautic 2.15.3 Installation not working on VPS (PHP 5.6)](https://forum.mautic.org/t/mautic-2-15-3-installation-not-working-on-vps-php-5-6/12394)
**Author:** [@rehansaleem](https://forum.mautic.org/u/rehansaleem)\ **Replies:** 9\ **Last updated:** [January 25, 2020, 5:19pm UTC](https://forum.mautic.org/t/mautic-2-15-3-installation-not-working-on-vps-php-5-6/12394 "2020-01-25T17:19:10Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 5.6 Your problem My problem is: I am trying to install mautic 2.15.3 on VPS server, on second step of installation process after entering the admin detai… --- ## [Focus Item Form Modal Popup not Closing after Form Submission](https://forum.mautic.org/t/focus-item-form-modal-popup-not-closing-after-form-submission/8900)
**Author:** [@archit](https://forum.mautic.org/u/archit)\ **Replies:** 5\ **Last updated:** [January 25, 2020, 11:09am UTC](https://forum.mautic.org/t/focus-item-form-modal-popup-not-closing-after-form-submission/8900 "2020-01-25T11:09:21Z")
Hello, I am facing an issue. When i am display a form using focus item in my website after form gets submit, the redirection is done in modal popup iteself and its not getting closed and then redirecting. Can anyone… --- ## [Amazon SES & Postfix Throttling 70 emails per second](https://forum.mautic.org/t/amazon-ses-postfix-throttling-70-emails-per-second/9650)
**Author:** [@djd](https://forum.mautic.org/u/djd)\ **Replies:** 4\ **Last updated:** [January 25, 2020, 11:06am UTC](https://forum.mautic.org/t/amazon-ses-postfix-throttling-70-emails-per-second/9650 "2020-01-25T11:06:14Z")
I have Amazon SES set up with Postfix, which I’m using as a custom SMTP server with Mautic. How do I make sure that Mautic doesn’t go over the 70 emails per second limit that I have for my Amazon SES account? --- ## [Form redirect page loading inside focus item modal](https://forum.mautic.org/t/form-redirect-page-loading-inside-focus-item-modal/7783)
**Author:** [@tfoulkes](https://forum.mautic.org/u/tfoulkes)\ **Replies:** 11\ **Last updated:** [January 25, 2020, 10:51am UTC](https://forum.mautic.org/t/form-redirect-page-loading-inside-focus-item-modal/7783 "2020-01-25T10:51:57Z")
I have a form that redirects to a confirmation page. I have the form being displayed in a focus item modal that appears when the user goes to exit the page. However when the user submits the form (inside the focus i… --- ## [Timezone, time format not working](https://forum.mautic.org/t/timezone-time-format-not-working/5367)
**Author:** [@mautic\_user](https://forum.mautic.org/u/mautic_user)\ **Replies:** 8\ **Last updated:** [January 24, 2020, 1:59am UTC](https://forum.mautic.org/t/timezone-time-format-not-working/5367 "2020-01-24T01:59:45Z")
Although I changed the timezone in “Configuration” as well as in my own account, it still shows “UTC”. The correct timezone is also entered in php.ini, the server itself has the correct timezone. Why do I still see “UTC”… --- ## [Mod Security](https://forum.mautic.org/t/mod-security/12413)
**Author:** [@yorkshirecl](https://forum.mautic.org/u/yorkshirecl)\ **Replies:** 0\ **Last updated:** [January 23, 2020, 6:07pm UTC](https://forum.mautic.org/t/mod-security/12413 "2020-01-23T18:07:55Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2 Your problem My problem is: I’m experiencing trouble saving using my self hosted version Mautic. Currently I’ve come across this issue when I try to s… --- ## [mautic.ERROR: CAMPAIGN](https://forum.mautic.org/t/mautic-error-campaign/12396)
**Author:** [@dageci](https://forum.mautic.org/u/dageci)\ **Replies:** 0\ **Last updated:** [January 22, 2020, 6:48pm UTC](https://forum.mautic.org/t/mautic-error-campaign/12396 "2020-01-22T18:48:47Z")
My Mautic version is: v2.15.3 My PHP version is: 7.1.33 Does anyone have any idea what could be wrong, in logs I get this error: mautic.ERROR: CAMPAIGN: An exception occurred while executing ‘REPLACE INTO maumi\_campai… --- ## [Php errors Argument should be an array](https://forum.mautic.org/t/php-errors-argument-should-be-an-array/12361)
**Author:** [@dellabella](https://forum.mautic.org/u/dellabella)\ **Replies:** 1\ **Last updated:** [January 22, 2020, 8:59am UTC](https://forum.mautic.org/t/php-errors-argument-should-be-an-array/12361 "2020-01-22T08:59:16Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: I have errors in my log below, that I got after upgrading via SSh These errors are showing in the log: autic.WARNING: P… --- ## [Focus item modal dont close and Form redirect page loading inside of modal](https://forum.mautic.org/t/focus-item-modal-dont-close-and-form-redirect-page-loading-inside-of-modal/12387)
**Author:** [@stromdh](https://forum.mautic.org/u/stromdh)\ **Replies:** 0\ **Last updated:** [January 21, 2020, 7:15pm UTC](https://forum.mautic.org/t/focus-item-modal-dont-close-and-form-redirect-page-loading-inside-of-modal/12387 "2020-01-21T19:15:40Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2 Your problem I created a focus item that appears in a modal when the user shows the intention to leave the page. When filling out the form, in any o… --- ## [Campaign Emails not being sent to app/spool/default](https://forum.mautic.org/t/campaign-emails-not-being-sent-to-app-spool-default/12307)
**Author:** [@tonershop](https://forum.mautic.org/u/tonershop)\ **Replies:** 9\ **Last updated:** [January 21, 2020, 3:58pm UTC](https://forum.mautic.org/t/campaign-emails-not-being-sent-to-app-spool-default/12307 "2020-01-21T15:58:44Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.0.33 Your problem My problem is: We use PHP to send emails. When we launch a campaign email and send it to a segment we can see that the emails are se… --- ## [Form creates duplicates of companies that contain ampersands/apostrophes](https://forum.mautic.org/t/form-creates-duplicates-of-companies-that-contain-ampersands-apostrophes/12380)
**Author:** [@cemarkus](https://forum.mautic.org/u/cemarkus)\ **Replies:** 0\ **Last updated:** [January 21, 2020, 12:25pm UTC](https://forum.mautic.org/t/form-creates-duplicates-of-companies-that-contain-ampersands-apostrophes/12380 "2020-01-21T12:25:49Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem My problem is: Hello guys, when someone uses a ampersand (&) or apostrophe (’) in a company form field, Mautic creates two entries f… --- ## [What the? Variables to parsed in the URL](https://forum.mautic.org/t/what-the-variables-to-parsed-in-the-url/12377)
**Author:** [@cc.alex](https://forum.mautic.org/u/cc.alex)\ **Replies:** 0\ **Last updated:** [January 21, 2020, 10:34am UTC](https://forum.mautic.org/t/what-the-variables-to-parsed-in-the-url/12377 "2020-01-21T10:34:09Z")
Hey all, we’re sending out emails with a button with URL variables. The problem is that when I open an email that was sent to a lead, the variables are not parsed in the URL. Instead, the URL simply contains the custom … --- ## [SES with SNS Bounce not working](https://forum.mautic.org/t/ses-with-sns-bounce-not-working/12348)
**Author:** [@hansadler](https://forum.mautic.org/u/hansadler)\ **Replies:** 4\ **Last updated:** [January 19, 2020, 5:04am UTC](https://forum.mautic.org/t/ses-with-sns-bounce-not-working/12348 "2020-01-19T05:04:20Z")
My Mautic version is: 2.16.0-dev My PHP version is: 7.1.33 My problem is: I followed the instructions here: https://www.mautic.org/docs/en/emails/bounce\_management.html I configured SNS with the callback https://\ **Author:** [@maik](https://forum.mautic.org/u/maik)\ **Replies:** 1\ **Last updated:** [January 18, 2020, 12:27am UTC](https://forum.mautic.org/t/html-in-code-mode-doesnt-work/12338 "2020-01-18T00:27:55Z") Hi All, I have a problem with this email that I created with an email online builder, when I send it with the function “send an example” it works but when it’s integrated in in a campaign not (I’ve tested other simple em… --- ## [500 error when removing contacts from campaign](https://forum.mautic.org/t/500-error-when-removing-contacts-from-campaign/11372)
**Author:** [@angelsguitar1](https://forum.mautic.org/u/angelsguitar1)\ **Replies:** 7\ **Last updated:** [January 16, 2020, 6:13pm UTC](https://forum.mautic.org/t/500-error-when-removing-contacts-from-campaign/11372 "2020-01-16T18:13:24Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.23 Your problem My problem is: When trying to remove some contacts from a campaign, I’m getting a 500 error. These errors are showing in the log: \[2… --- ## [Easy Way To Add Wordpress User To Mautic Segment?](https://forum.mautic.org/t/easy-way-to-add-wordpress-user-to-mautic-segment/12321)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 0\ **Last updated:** [January 15, 2020, 4:42pm UTC](https://forum.mautic.org/t/easy-way-to-add-wordpress-user-to-mautic-segment/12321 "2020-01-15T16:42:21Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2.24 Your problem My problem is: Plugin or Process to add Wordpress users to Mautic Segment These errors are showing in the log: Steps I have tried to… --- ## [Help with logic](https://forum.mautic.org/t/help-with-logic/12310)
**Author:** [@jdewees](https://forum.mautic.org/u/jdewees)\ **Replies:** 0\ **Last updated:** [January 14, 2020, 8:01pm UTC](https://forum.mautic.org/t/help-with-logic/12310 "2020-01-14T20:01:32Z")
I want to build out some logic for a campaign that would do the following The potential customer fills out form “FormLead” If the city is equal to PHI\*.\* send email {WelcomePhilly} If city is equal to Che\*.\* send emai… --- ## [Problems with scheduled segment emails](https://forum.mautic.org/t/problems-with-scheduled-segment-emails/12309)
**Author:** [@jsieber](https://forum.mautic.org/u/jsieber)\ **Replies:** 1\ **Last updated:** [January 14, 2020, 7:31pm UTC](https://forum.mautic.org/t/problems-with-scheduled-segment-emails/12309 "2020-01-14T19:31:50Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.1.25 Your problem My problem is: When we schedule a segment email to send at a specific time using the “Publish at (date/time)” the emails remain at pen… --- ## [Export contact data with tracked events](https://forum.mautic.org/t/export-contact-data-with-tracked-events/12292)
**Author:** [@raian](https://forum.mautic.org/u/raian)\ **Replies:** 0\ **Last updated:** [January 13, 2020, 10:11am UTC](https://forum.mautic.org/t/export-contact-data-with-tracked-events/12292 "2020-01-13T10:11:38Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem My problem is: Is there a way I can download the contact data (export to csv) along with events data tracked by mautic. exporting conta… --- ## [Mautic tracks as email read, when email is not read by user](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676)
**Author:** [@raian](https://forum.mautic.org/u/raian)\ **Replies:** 11\ **Last updated:** [January 13, 2020, 10:10am UTC](https://forum.mautic.org/t/mautic-tracks-as-email-read-when-email-is-not-read-by-user/11676 "2020-01-13T10:10:04Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 following is the scenario: Prospect/user submits mautic form embedded in landing page Prospect receives an email as a result of form submit from maut… --- ## [{contactfield=XYZ} of type date always formats Y-M-D](https://forum.mautic.org/t/contactfield-xyz-of-type-date-always-formats-y-m-d/12239)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [January 13, 2020, 9:40am UTC](https://forum.mautic.org/t/contactfield-xyz-of-type-date-always-formats-y-m-d/12239 "2020-01-13T09:40:15Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: Date Fields as tokens always are formated Y-M-D in emails, no matter what is set in backend. In fact Y-M-D isn’t even set… --- ## [Bugs with Mautic 3 Cron jobs](https://forum.mautic.org/t/bugs-with-mautic-3-cron-jobs/12281)
**Author:** [@autoize](https://forum.mautic.org/u/autoize)\ **Replies:** 1\ **Last updated:** [January 11, 2020, 5:49pm UTC](https://forum.mautic.org/t/bugs-with-mautic-3-cron-jobs/12281 "2020-01-11T17:49:17Z")
--- ## [Sync not working on empty field](https://forum.mautic.org/t/sync-not-working-on-empty-field/12270)
**Author:** [@scott1](https://forum.mautic.org/u/scott1)\ **Replies:** 0\ **Last updated:** [January 10, 2020, 5:49pm UTC](https://forum.mautic.org/t/sync-not-working-on-empty-field/12270 "2020-01-10T17:49:09Z")
Your software My Mautic version is: v2.15.0 My PHP version is: PHP Version 7.1.33 Your problem My problem is: Date field not syncing when empty. It updates during sync when i send a value but does not update if the… --- ## [SSL for Mautic](https://forum.mautic.org/t/ssl-for-mautic/12235)
**Author:** [@dpascoal](https://forum.mautic.org/u/dpascoal)\ **Replies:** 5\ **Last updated:** [January 10, 2020, 11:22am UTC](https://forum.mautic.org/t/ssl-for-mautic/12235 "2020-01-10T11:22:01Z")
Your software My Mautic version is: 2.15.1 My PHP version is:PHP: 7.1.33 Your problem My problem is: Hello, I have installed at home two diferent computers. Each one of them is installed xampp server. One is running… --- ## [Is there a paid individual support from an expert (over private messages), what is the price and what the price depends on?](https://forum.mautic.org/t/is-there-a-paid-individual-support-from-an-expert-over-private-messages-what-is-the-price-and-what-the-price-depends-on/12258)
**Author:** [@ivanskmkd](https://forum.mautic.org/u/ivanskmkd)\ **Replies:** 0\ **Last updated:** [January 10, 2020, 8:46am UTC](https://forum.mautic.org/t/is-there-a-paid-individual-support-from-an-expert-over-private-messages-what-is-the-price-and-what-the-price-depends-on/12258 "2020-01-10T08:46:46Z")
Dear all, Is there a paid individual support from an expert (over private messages), what is the price and what the price depends on? Thank you :slight\_smile: --- ## [Conact Retargetting from outside mautic emails](https://forum.mautic.org/t/conact-retargetting-from-outside-mautic-emails/12246)
**Author:** [@pravinu](https://forum.mautic.org/u/pravinu)\ **Replies:** 0\ **Last updated:** [January 9, 2020, 1:47pm UTC](https://forum.mautic.org/t/conact-retargetting-from-outside-mautic-emails/12246 "2020-01-09T13:47:30Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 5.6.40 Your problem My problem is: Contact Tracking from outside emails I am using Mautic as CRM and even used for marketing automation but as emails wer… [Previous page](https://forum.mautic.org/c/support/8.md?page=174) [Next page](https://forum.mautic.org/c/support/8.md?page=176)