# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=176 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 177 --- ## [Dynamic Web page content on Wordpress](https://forum.mautic.org/t/dynamic-web-page-content-on-wordpress/12221)
**Author:** [@pravinu](https://forum.mautic.org/u/pravinu)\ **Replies:** 2\ **Last updated:** [January 9, 2020, 1:40pm UTC](https://forum.mautic.org/t/dynamic-web-page-content-on-wordpress/12221 "2020-01-09T13:40:54Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 5.6.40 Your problem My problem is: Dynamic Wordpress Page These errors are showing in the log: NA I have a use case • I have Wordpress website and inst… --- ## [How to restart a campaign when a form is submitted?](https://forum.mautic.org/t/how-to-restart-a-campaign-when-a-form-is-submitted/12233)
**Author:** [@thomastc](https://forum.mautic.org/u/thomastc)\ **Replies:** 4\ **Last updated:** [January 8, 2020, 12:53pm UTC](https://forum.mautic.org/t/how-to-restart-a-campaign-when-a-form-is-submitted/12233 "2020-01-08T12:53:51Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2.24 Your problem We have the following double-opt-in system: When someone fills in their email address in a Form, the Contact is added to a Segment c… --- ## [Update Mautic from 2.15.1 to 2.15.3](https://forum.mautic.org/t/update-mautic-from-2-15-1-to-2-15-3/12151)
**Author:** [@dpascoal](https://forum.mautic.org/u/dpascoal)\ **Replies:** 5\ **Last updated:** [January 8, 2020, 11:38am UTC](https://forum.mautic.org/t/update-mautic-from-2-15-1-to-2-15-3/12151 "2020-01-08T11:38:37Z")
Your software My Mautic version is: My PHP version is: PHP: 7.1.33 Your problem My problem is: The Mautic update could not complete successfully because of the following error: Could not open the ZIP archive to compl… --- ## [Is there anyone in melbourne australia who would be prepared to teach me set this up](https://forum.mautic.org/t/is-there-anyone-in-melbourne-australia-who-would-be-prepared-to-teach-me-set-this-up/12189)
**Author:** [@monika](https://forum.mautic.org/u/monika)\ **Replies:** 2\ **Last updated:** [January 7, 2020, 12:56pm UTC](https://forum.mautic.org/t/is-there-anyone-in-melbourne-australia-who-would-be-prepared-to-teach-me-set-this-up/12189 "2020-01-07T12:56:34Z")
Your software My Mautic version is: My PHP version is: 7.03.33 Your problem My problem is: I am having issues with setting this up - and I am finding it difficult - I am wondering if there is anyone in Melbourne A… --- ## [Mautic latest 2.15.3 update failed causing error 500](https://forum.mautic.org/t/mautic-latest-2-15-3-update-failed-causing-error-500/11960)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 18\ **Last updated:** [January 6, 2020, 3:33pm UTC](https://forum.mautic.org/t/mautic-latest-2-15-3-update-failed-causing-error-500/11960 "2020-01-06T15:33:54Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7x Your problem My problem is: mautic dashboard update to latest version failed at step 3 or 4 causing a 500 error https://mautic.designdiverso.com/ T… --- ## [Error 500 after update](https://forum.mautic.org/t/error-500-after-update/8025)
**Author:** [@laurentm](https://forum.mautic.org/u/laurentm)\ **Replies:** 9\ **Last updated:** [January 4, 2020, 10:16am UTC](https://forum.mautic.org/t/error-500-after-update/8025 "2020-01-04T10:16:22Z")
I recently logged in to our mautic install, Mautic proposed us to update the install, which we did, the last item update spinning for several minutes non stop. After while, we refreshed the page and bam we got an error… --- ## [Creating email times out](https://forum.mautic.org/t/creating-email-times-out/12188)
**Author:** [@monika](https://forum.mautic.org/u/monika)\ **Replies:** 4\ **Last updated:** [January 4, 2020, 3:40am UTC](https://forum.mautic.org/t/creating-email-times-out/12188 "2020-01-04T03:40:50Z")
Your software My Mautic version is: -it is telling me that 2.15.3 is available - but I still can’t find the actual version. My PHP version is: 7.03.33 Your problem My problem is: creating new emails hang. The apply… --- ## [Installation Issue at Step 2 - Operation not permitted](https://forum.mautic.org/t/installation-issue-at-step-2-operation-not-permitted/12173)
**Author:** [@ritesh](https://forum.mautic.org/u/ritesh)\ **Replies:** 4\ **Last updated:** [January 3, 2020, 6:23pm UTC](https://forum.mautic.org/t/installation-issue-at-step-2-operation-not-permitted/12173 "2020-01-03T18:23:53Z")
Your software My Mautic version is:2.15.3 My PHP version is: 7.2 Your problem My problem is: 500 error at (New Installation) Step 2 These errors are showing in the log: 2605:e000:1600:: - - \[31/Dec/2019:11:26:53 -0… --- ## [Dynamic Segment Questions](https://forum.mautic.org/t/dynamic-segment-questions/12198)
**Author:** [@jsieber](https://forum.mautic.org/u/jsieber)\ **Replies:** 1\ **Last updated:** [January 2, 2020, 11:54pm UTC](https://forum.mautic.org/t/dynamic-segment-questions/12198 "2020-01-02T23:54:49Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.1.25 Your problem My problem is: I’ve created a dynamic segment. It uses the filter statement email not empty. After creating the segment it never shows… --- ## [Mautic error /rss-atom-bundle/....../XmlParser.php on line 27](https://forum.mautic.org/t/mautic-error-rss-atom-bundle-xmlparser-php-on-line-27/12102)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 3\ **Last updated:** [January 2, 2020, 1:04pm UTC](https://forum.mautic.org/t/mautic-error-rss-atom-bundle-xmlparser-php-on-line-27/12102 "2020-01-02T13:04:53Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2 Your problem My problem is: mautic error XmlParser.php on line 27 My error\_log file gets filled with the following error whenever logging into Mauti… --- ## [New campaigns executed upon large segments (50000+ contacts) seem not to work properly](https://forum.mautic.org/t/new-campaigns-executed-upon-large-segments-50000-contacts-seem-not-to-work-properly/12154)
**Author:** [@lalurran](https://forum.mautic.org/u/lalurran)\ **Replies:** 4\ **Last updated:** [January 1, 2020, 1:51pm UTC](https://forum.mautic.org/t/new-campaigns-executed-upon-large-segments-50000-contacts-seem-not-to-work-properly/12154 "2020-01-01T13:51:34Z")
Hi all! It seems like newly created campaigns which are executed upon a large segment don’t work properly. For some reason the contacts in the segment aren’t showing in the campaign. Only contacts which are added to the… --- ## [Focus Item: grab website snapshot not working](https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170)
**Author:** [@mauticuser1](https://forum.mautic.org/u/mauticuser1)\ **Replies:** 0\ **Last updated:** [December 31, 2019, 5:18pm UTC](https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170 "2019-12-31T17:18:00Z")
Firstly, I apologize, i have seen this problem on other forums and it has not been answered. I can not find anything like it on this forum. Secondly, its not that big of a deal but i’m curious to get it working correctl… --- ## [Cannot View Contact Details](https://forum.mautic.org/t/cannot-view-contact-details/12100)
**Author:** [@mauticuser1](https://forum.mautic.org/u/mauticuser1)\ **Replies:** 2\ **Last updated:** [December 31, 2019, 3:19pm UTC](https://forum.mautic.org/t/cannot-view-contact-details/12100 "2019-12-31T15:19:47Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.2 Your problem My problem is: When I go to “Contacts” and click on any contact, the page indicates that it is loading with the blue lines at the top, b… --- ## [Unable to save SSO configuration with updated FederationMetadata.xml](https://forum.mautic.org/t/unable-to-save-sso-configuration-with-updated-federationmetadata-xml/12058)
**Author:** [@nish.joseph](https://forum.mautic.org/u/nish.joseph)\ **Replies:** 4\ **Last updated:** [December 31, 2019, 10:43am UTC](https://forum.mautic.org/t/unable-to-save-sso-configuration-with-updated-federationmetadata-xml/12058 "2019-12-31T10:43:37Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.0.33-0ubuntu0.16.04.7 Your problem My problem is: SSO stoped working. This has happened before where mautic redirects to the login page and fails to au… --- ## [Report Generation from UI](https://forum.mautic.org/t/report-generation-from-ui/12158)
**Author:** [@anjana](https://forum.mautic.org/u/anjana)\ **Replies:** 0\ **Last updated:** [December 30, 2019, 1:41pm UTC](https://forum.mautic.org/t/report-generation-from-ui/12158 "2019-12-30T13:41:22Z")
Hi, I am new to Mautic and I need to generate the report to fetch filtered contact records. I have a few questions: How to create Mautic Reports with filtered data from UI? How can we run/execute reports through code? … --- ## [Getting Error 500 Authorising OAuth2 from Joomla](https://forum.mautic.org/t/getting-error-500-authorising-oauth2-from-joomla/12150)
**Author:** [@joancs](https://forum.mautic.org/u/joancs)\ **Replies:** 1\ **Last updated:** [December 29, 2019, 5:12pm UTC](https://forum.mautic.org/t/getting-error-500-authorising-oauth2-from-joomla/12150 "2019-12-29T17:12:19Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2 My Joomla version is: 3.9.14 My Mautic-Joomla Plugin version is: 1.0.0 Your problem My problem is: I’m getting the following Error trying to Autho… --- ## [Daily Anonimous Contacts in Mautic is always lower than Unique Visits in Google Analytics](https://forum.mautic.org/t/daily-anonimous-contacts-in-mautic-is-always-lower-than-unique-visits-in-google-analytics/12142)
**Author:** [@joancs](https://forum.mautic.org/u/joancs)\ **Replies:** 0\ **Last updated:** [December 27, 2019, 5:56pm UTC](https://forum.mautic.org/t/daily-anonimous-contacts-in-mautic-is-always-lower-than-unique-visits-in-google-analytics/12142 "2019-12-27T17:56:02Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2 My Joomla version is: 3.9.14 My Mautic-Joomla Plugin version is: 1.0.0 Your problem My problem is: I feel that not all the users visiting my websi… --- ## [Capturing elements fail capture image](https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117)
**Author:** [@josevi](https://forum.mautic.org/u/josevi)\ **Replies:** 0\ **Last updated:** [December 23, 2019, 5:41pm UTC](https://forum.mautic.org/t/capturing-elements-fail-capture-image/12117 "2019-12-23T17:41:31Z")
Your software My Mautic version is:2.15.3 My PHP version is:5.6 Your problem My problem is: Capturing elements when capturing an image of a website shows nothing, what could this be due to? These errors are showing… --- ## [Problem in Tag applying campaign based on Data in Multi inputs field](https://forum.mautic.org/t/problem-in-tag-applying-campaign-based-on-data-in-multi-inputs-field/12116)
**Author:** [@sachin004](https://forum.mautic.org/u/sachin004)\ **Replies:** 0\ **Last updated:** [December 23, 2019, 11:30am UTC](https://forum.mautic.org/t/problem-in-tag-applying-campaign-based-on-data-in-multi-inputs-field/12116 "2019-12-23T11:30:31Z")
Your software My Mautic version is:2.15.3 My PHP version is: Your problem My problem is: I have many contacts which belog to multiple industries. I wanted to apply tags industry tag on each contact via automation. C… --- ## [Site crashes entirely for about 1/2 an hour when i click on configurations in admin](https://forum.mautic.org/t/site-crashes-entirely-for-about-1-2-an-hour-when-i-click-on-configurations-in-admin/12106)
**Author:** [@philgreen](https://forum.mautic.org/u/philgreen)\ **Replies:** 4\ **Last updated:** [December 23, 2019, 12:18am UTC](https://forum.mautic.org/t/site-crashes-entirely-for-about-1-2-an-hour-when-i-click-on-configurations-in-admin/12106 "2019-12-23T00:18:26Z")
My Mautic version is: 2.15.3 My PHP version is: 7.2.25 My problem is: When I click on “configurations” in the settings section, it hangs, I see the blue “progress” indicator line moving horizontally across the screen a… --- ## [Open Rate dropped since update](https://forum.mautic.org/t/open-rate-dropped-since-update/11630)
**Author:** [@annafjmorris](https://forum.mautic.org/u/annafjmorris)\ **Replies:** 4\ **Last updated:** [December 21, 2019, 12:18pm UTC](https://forum.mautic.org/t/open-rate-dropped-since-update/11630 "2019-12-21T12:18:05Z")
Your software My Mautic version is: v2.15.2 My PHP version is: Your problem My problem is: My open rate is usually 20% but since I upgraded it has dropped to 5% - it also climbs very slowly where as it usually climb… --- ## [Sendgrid bounces don't match what is getting flagged in Mautic](https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [December 21, 2019, 12:52am UTC](https://forum.mautic.org/t/sendgrid-bounces-dont-match-what-is-getting-flagged-in-mautic/12101 "2019-12-21T00:52:58Z")
Your software My Mautic version is: v2.15.3 My PHP version is: 7.2 Your problem My problem is: I have turned on bounce management for sendgrid on a few accounts and noticed that the bounces recorded in Mautic are x5… --- ## [Blanck image](https://forum.mautic.org/t/blanck-image/12099)
**Author:** [@josevi](https://forum.mautic.org/u/josevi)\ **Replies:** 0\ **Last updated:** [December 20, 2019, 6:07pm UTC](https://forum.mautic.org/t/blanck-image/12099 "2019-12-20T18:07:53Z")
Your software My Mautic version is:2.15.3 My PHP version is:5.6.4 Your problem My problem is: I was able to upgrade to mautic 2.15.3 when creating collection elements and place a web address to generate a screens… --- ## [Site is offline after upgrading to 2.15.3](https://forum.mautic.org/t/site-is-offline-after-upgrading-to-2-15-3/12088)
**Author:** [@rodrigocvb](https://forum.mautic.org/u/rodrigocvb)\ **Replies:** 7\ **Last updated:** [December 20, 2019, 2:39pm UTC](https://forum.mautic.org/t/site-is-offline-after-upgrading-to-2-15-3/12088 "2019-12-20T14:39:40Z")
Your software My Mautic version is: not sure, because now I don’t have access to my Mautic. My PHP version is: 7.0.27 Your problem My problem is: I’ve tried to perform an upgrade to 2.15.3 and now the system is offli… --- ## [We face low sending speed. Help/advice needed!](https://forum.mautic.org/t/we-face-low-sending-speed-help-advice-needed/12034)
**Author:** [@ivanskmkd](https://forum.mautic.org/u/ivanskmkd)\ **Replies:** 8\ **Last updated:** [December 20, 2019, 2:06pm UTC](https://forum.mautic.org/t/we-face-low-sending-speed-help-advice-needed/12034 "2019-12-20T14:06:33Z")
Hello dear Team, we have a Basic plan on Amazon and we use SES service. We use Mautic as e-mail client, and we host it at SmarterASP.NET, we have 1 static IP address and a domain. We started sending an e-mail message/ne… --- ## [Collection elements](https://forum.mautic.org/t/collection-elements/12087)
**Author:** [@josevi](https://forum.mautic.org/u/josevi)\ **Replies:** 0\ **Last updated:** [December 19, 2019, 5:01pm UTC](https://forum.mautic.org/t/collection-elements/12087 "2019-12-19T17:01:23Z")
Your software My Mautic version is:2.15.0 My PHP version is: 5.6.40 Your problem My problem is: collection elements When creating a pickup item I place my site or another one, and it does not make me a capture of … --- ## ["Email to User" Not Working in 2.15.3 Hosted at Amazon EC2](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064)
**Author:** [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Replies:** 5\ **Last updated:** [December 19, 2019, 10:01am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064 "2019-12-19T10:01:42Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1.32 Your problem My problem is: All the campaign emails are working Fine except the “Email to User” Which we use to notify internal users. Server is A… --- ## [Update Contact Field with NOW datestamp](https://forum.mautic.org/t/update-contact-field-with-now-datestamp/12075)
**Author:** [@solomojo](https://forum.mautic.org/u/solomojo)\ **Replies:** 0\ **Last updated:** [December 18, 2019, 9:23pm UTC](https://forum.mautic.org/t/update-contact-field-with-now-datestamp/12075 "2019-12-18T21:23:57Z")
Your software My Mautic version is: 2.14.2 My PHP version is: 7.0 OVERVIEW I’m using the Points trigger to put contacts into this campaign if they attain over 99 points. Then it runs through this logic to update the… --- ## [Need Api to get only latest contact logs](https://forum.mautic.org/t/need-api-to-get-only-latest-contact-logs/12068)
**Author:** [@gbenhorin1](https://forum.mautic.org/u/gbenhorin1)\ **Replies:** 0\ **Last updated:** [December 18, 2019, 12:14pm UTC](https://forum.mautic.org/t/need-api-to-get-only-latest-contact-logs/12068 "2019-12-18T12:14:34Z")
Hello team Mautic, Need your help on an issue, first of all I wanna tell that I have more than 1,00,000 records/contacts in mautic. And my main requirement is that I want to get the event logs of the contacts. As I have… --- ## [Tracking Replies for Previous Mails](https://forum.mautic.org/t/tracking-replies-for-previous-mails/12062)
**Author:** [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Replies:** 0\ **Last updated:** [December 18, 2019, 9:07am UTC](https://forum.mautic.org/t/tracking-replies-for-previous-mails/12062 "2019-12-18T09:07:59Z")
Hi Members, How to track the reply and trigger a notification mail for the replies we got for previous mails. Scenario Example: I have a campaign of 7 emails series which sends out the first email to the contact immed… [Previous page](https://forum.mautic.org/c/support/8.md?page=175) [Next page](https://forum.mautic.org/c/support/8.md?page=177)