# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=18 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 19 --- ## [The form says "please wait" and stays like that all the time](https://forum.mautic.org/t/the-form-says-please-wait-and-stays-like-that-all-the-time/18906)
**Author:** [@succes33](https://forum.mautic.org/u/succes33)\ **Replies:** 19\ **Last updated:** [February 5, 2025, 2:09pm UTC](https://forum.mautic.org/t/the-form-says-please-wait-and-stays-like-that-all-the-time/18906 "2025-02-05T14:09:03Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.26 My Database type and version is: 10.2.36-MariaDB Your problem My problem is: Hello, I have a problem. It would be appreciated if someone could hel… --- ## [Problem with landing page and preference center page mautic 5.2.1](https://forum.mautic.org/t/problem-with-landing-page-and-preference-center-page-mautic-5-2-1/34940)
**Author:** [@natalia25](https://forum.mautic.org/u/natalia25)\ **Replies:** 0\ **Last updated:** [February 5, 2025, 12:09pm UTC](https://forum.mautic.org/t/problem-with-landing-page-and-preference-center-page-mautic-5-2-1/34940 "2025-02-05T12:09:15Z")
Hi everyone, I installed version 5.2.1 and I noticed that if I create a normal landing page and reach it via the URL, the page appears correctly. If I activate the “Set as preference center page” function with the appro… --- ## [Send Webhook from Campaign to PowerAutomate](https://forum.mautic.org/t/send-webhook-from-campaign-to-powerautomate/34937)
**Author:** [@eroljas](https://forum.mautic.org/u/eroljas)\ **Replies:** 0\ **Last updated:** [February 5, 2025, 8:48am UTC](https://forum.mautic.org/t/send-webhook-from-campaign-to-powerautomate/34937 "2025-02-05T08:48:33Z")
Your software My Mautic version is: v5.2.1 My PHP version is: PHP Version 8.1.31 My Database type and version is: pdo\_mysql / 8.0.41 Your problem I need to send a webhook to Power Automate via the campaign “Send web… --- ## [How to install Mautic v5 in Hostinger shared host using composer ? Iam not a techie... please help](https://forum.mautic.org/t/how-to-install-mautic-v5-in-hostinger-shared-host-using-composer-iam-not-a-techie-please-help/34917)
**Author:** [@konnari](https://forum.mautic.org/u/konnari)\ **Replies:** 2\ **Last updated:** [February 5, 2025, 5:56am UTC](https://forum.mautic.org/t/how-to-install-mautic-v5-in-hostinger-shared-host-using-composer-iam-not-a-techie-please-help/34917 "2025-02-05T05:56:34Z")
Your software My Mautic version is:5 My PHP version is:8.2 My Database type and version is: 10.11.10-MariaDB Your problem My problem is:how to install Mautic v5 in Hostinger shared host using composer Would it be p… --- ## [Cron Jobs Not Working, False PHP Warning?](https://forum.mautic.org/t/cron-jobs-not-working-false-php-warning/34680)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 11\ **Last updated:** [February 4, 2025, 9:15am UTC](https://forum.mautic.org/t/cron-jobs-not-working-false-php-warning/34680 "2025-02-04T09:15:54Z")
Your software My Mautic version is: My PHP version is: 8.3.12 My Database type and version is: 10.11.10-MariaDB Your problem My problem is: Cron Jobs are set properly but not working. These errors are showing in th… --- ## [Can't clear cache](https://forum.mautic.org/t/cant-clear-cache/33791)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 7\ **Last updated:** [February 3, 2025, 3:28am UTC](https://forum.mautic.org/t/cant-clear-cache/33791 "2025-02-03T03:28:11Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: Your problem My problem is: I can’t clear the cache. These errors are showing in the log: // Clearing the cache for… --- ## [Campaign won't trigger](https://forum.mautic.org/t/campaign-wont-trigger/34822)
**Author:** [@3von](https://forum.mautic.org/u/3von)\ **Replies:** 7\ **Last updated:** [February 4, 2025, 12:15am UTC](https://forum.mautic.org/t/campaign-wont-trigger/34822 "2025-02-04T00:15:48Z")
Your software My Mautic version is: 5 My PHP version is: 8.2 My Database type and version is: 10.11 Your problem My problem is: Campaign not trigginering These errors are showing in the log: The problem is that I d… --- ## [Campaign only triggers from terminal](https://forum.mautic.org/t/campaign-only-triggers-from-terminal/34913)
**Author:** [@3von](https://forum.mautic.org/u/3von)\ **Replies:** 0\ **Last updated:** [February 3, 2025, 5:18pm UTC](https://forum.mautic.org/t/campaign-only-triggers-from-terminal/34913 "2025-02-03T17:18:05Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.2.26 My Database type and version is: MariaDB Your problem My problem is: Campaign won’t trigger automatically These errors are showing in the log: No er… --- ## [Campaign Stats Discrepancy: Open , Click Contacts and Bounced Counts Mismatch](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 4\ **Last updated:** [February 3, 2025, 12:09pm UTC](https://forum.mautic.org/t/campaign-stats-discrepancy-open-click-contacts-and-bounced-counts-mismatch/31748 "2025-02-03T12:09:24Z")
My Mautic version is: 5.0.3 My PHP version is: 8.1 My problem is: Triggered a campaign with 10 contacts. 5 contacts bounced, but campaign stats show 0 bounced contacts. Other contacts received and opened ema… --- ## [Mautic on webspace](https://forum.mautic.org/t/mautic-on-webspace/34905)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [February 1, 2025, 6:04am UTC](https://forum.mautic.org/t/mautic-on-webspace/34905 "2025-02-01T06:04:23Z")
Hello here, i think about, to search a webspace for running Mautic on it to avoid support time with a own server. Since over 10 years i support a phpbb forum myself on a webspace, so maybe my technical knowledge is eno… --- ## [Mautic segment creation with filter fails (form creation fails too)](https://forum.mautic.org/t/mautic-segment-creation-with-filter-fails-form-creation-fails-too/34896)
**Author:** [@mcdiver](https://forum.mautic.org/u/mcdiver)\ **Replies:** 1\ **Last updated:** [January 31, 2025, 7:13am UTC](https://forum.mautic.org/t/mautic-segment-creation-with-filter-fails-form-creation-fails-too/34896 "2025-01-31T07:13:48Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.1.2 My Database type and version is: 8.0.40-0ubuntu0.22.04.1 Your problem My problem is: If I try to create a segment with a filter, the filter action … --- ## [Yet Another Azure Topic](https://forum.mautic.org/t/yet-another-azure-topic/33983)
**Author:** [@adam.w](https://forum.mautic.org/u/adam.w)\ **Replies:** 4\ **Last updated:** [January 30, 2025, 5:37pm UTC](https://forum.mautic.org/t/yet-another-azure-topic/33983 "2025-01-30T17:37:25Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: mysql 8 Your problem I have seen many partial tutorials on how to run Mautic in Azure. None of them seem to result in… --- ## [Issue with SendGrid Webhook Integration in Mautic (/mailer/callback) for Bounce Events](https://forum.mautic.org/t/issue-with-sendgrid-webhook-integration-in-mautic-mailer-callback-for-bounce-events/34898)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 0\ **Last updated:** [January 30, 2025, 1:29pm UTC](https://forum.mautic.org/t/issue-with-sendgrid-webhook-integration-in-mautic-mailer-callback-for-bounce-events/34898 "2025-01-30T13:29:09Z")
Your software My Mautic version is: 5.4.35 Your problem My problem is: Issue with SendGrid Webhook Integration in Mautic (/mailer/callback) for Bounce Events I’m currently using the DSN for sending emails, which wo… --- ## [Trying to update to 5.1 from 5.0.4](https://forum.mautic.org/t/trying-to-update-to-5-1-from-5-0-4/32361)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 21\ **Last updated:** [January 28, 2025, 5:12pm UTC](https://forum.mautic.org/t/trying-to-update-to-5-1-from-5-0-4/32361 "2025-01-28T17:12:12Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.29 My Database type and version is: 10.4.34-MariaDB Your problem My problem is: Upgrade problem by running composer update These errors are showing i… --- ## [Export Contacts with Tag Field](https://forum.mautic.org/t/export-contacts-with-tag-field/8582)
**Author:** [@mtranchina](https://forum.mautic.org/u/mtranchina)\ **Replies:** 4\ **Last updated:** [January 28, 2025, 2:59pm UTC](https://forum.mautic.org/t/export-contacts-with-tag-field/8582 "2025-01-28T14:59:16Z")
I would like to export my contacts with their Tag list, but the tag list is not available in the export or report fields… What am I missing? Thank you! Michael --- ## [Form submission not working after update to 5.2.1](https://forum.mautic.org/t/form-submission-not-working-after-update-to-5-2-1/34682)
**Author:** [@eroljas](https://forum.mautic.org/u/eroljas)\ **Replies:** 2\ **Last updated:** [January 27, 2025, 8:06pm UTC](https://forum.mautic.org/t/form-submission-not-working-after-update-to-5-2-1/34682 "2025-01-27T20:06:55Z")
Your software My Mautic version is: v5.2.1 My PHP version is: 8.1.31 My Database type and version is: 11.4.4-MariaDB-deb12 Your problem My problem is that after updating Mautic to 5.2.1, the form submission is not w… --- ## [Docker with Nginx Proxy Manager installation and a SSL warning](https://forum.mautic.org/t/docker-with-nginx-proxy-manager-installation-and-a-ssl-warning/34166)
**Author:** [@rushagencia](https://forum.mautic.org/u/rushagencia)\ **Replies:** 2\ **Last updated:** [January 27, 2025, 4:14pm UTC](https://forum.mautic.org/t/docker-with-nginx-proxy-manager-installation-and-a-ssl-warning/34166 "2025-01-27T16:14:33Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.29 My Database type and version is: MySQL 8.1.29 Your problem My problem is: Hello, everyone. How are you? I just completed a Mautic installation vi… --- ## [\ not working in a MJML template in Mautic v5](https://forum.mautic.org/t/mj-include-not-working-in-a-mjml-template-in-mautic-v5/34775)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 1\ **Last updated:** [January 26, 2025, 11:45pm UTC](https://forum.mautic.org/t/mj-include-not-working-in-a-mjml-template-in-mautic-v5/34775 "2025-01-26T23:45:31Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.20 My Database type and version is: MariaDB 10.5.18 Your problem My problem is, i cannot seem to load CSS from an external file in my MJML template vi… --- ## [Using cron jobs on a shared web service](https://forum.mautic.org/t/using-cron-jobs-on-a-shared-web-service/34827)
**Author:** [@fpuser](https://forum.mautic.org/u/fpuser)\ **Replies:** 1\ **Last updated:** [January 26, 2025, 11:32pm UTC](https://forum.mautic.org/t/using-cron-jobs-on-a-shared-web-service/34827 "2025-01-26T23:32:31Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.3 My Database type and version is: MariaDB 10.11 Your problem My problem is: I installed Mautic on a shared web service, as this is the most convenient … --- ## [Direct Custom Email Templates stripping html/styles](https://forum.mautic.org/t/direct-custom-email-templates-stripping-html-styles/32573)
**Author:** [@jjjj](https://forum.mautic.org/u/jjjj)\ **Replies:** 5\ **Last updated:** [January 25, 2025, 2:45pm UTC](https://forum.mautic.org/t/direct-custom-email-templates-stripping-html-styles/32573 "2025-01-25T14:45:00Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1 My Database type and version is: MySQL 8.0.37-0ubuntu0.22.04.3 Your problem There appears to be some sort of issue with the CKEditor and using templat… --- ## ["sendgrid+api" dsn scheme is not supported](https://forum.mautic.org/t/sendgrid-api-dsn-scheme-is-not-supported/34519)
**Author:** [@rahulmittal2099](https://forum.mautic.org/u/rahulmittal2099)\ **Replies:** 3\ **Last updated:** [January 25, 2025, 1:53pm UTC](https://forum.mautic.org/t/sendgrid-api-dsn-scheme-is-not-supported/34519 "2025-01-25T13:53:04Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1 Your problem I installed mautic via composer. Tried to use sendgrid+api and it gave the error that bridge is not installed. I installed symphony/send… --- ## [Mautic 5.0.3 and Multidomain plugin](https://forum.mautic.org/t/mautic-5-0-3-and-multidomain-plugin/31593)
**Author:** [@l.szymanski](https://forum.mautic.org/u/l.szymanski)\ **Replies:** 5\ **Last updated:** [January 24, 2025, 3:28pm UTC](https://forum.mautic.org/t/mautic-5-0-3-and-multidomain-plugin/31593 "2025-01-24T15:28:08Z")
We upgraded our production version of Mautic 4.4.10 to Mautic 5.0.3. Seemingly everything looks ok, but there is one problem… We support several domains in our Mautic instance. So far we have been using the Multidomain … --- ## [Cron-job for Campaigns buggy (5.1.0)](https://forum.mautic.org/t/cron-job-for-campaigns-buggy-5-1-0/33217)
**Author:** [@imihandstand](https://forum.mautic.org/u/imihandstand)\ **Replies:** 8\ **Last updated:** [January 24, 2025, 11:51am UTC](https://forum.mautic.org/t/cron-job-for-campaigns-buggy-5-1-0/33217 "2025-01-24T11:51:07Z")
Your software My Mautic version is: 5.1.0 (same issue with 5.0.4) My PHP version is: 8.0.30 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: My campaigns don’t get triggered as they shou… --- ## [Cyrillic characters in the mail body - mail can not be saved](https://forum.mautic.org/t/cyrillic-characters-in-the-mail-body-mail-can-not-be-saved/34837)
**Author:** [@slavchob](https://forum.mautic.org/u/slavchob)\ **Replies:** 0\ **Last updated:** [January 24, 2025, 6:35am UTC](https://forum.mautic.org/t/cyrillic-characters-in-the-mail-body-mail-can-not-be-saved/34837 "2025-01-24T06:35:18Z")
Your software My Mautic version is: v5.2.1 My PHP version is: 8.1.31 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: I can not save mails if there is Cyrillic character … --- ## [Official Mautic 5 Docker](https://forum.mautic.org/t/official-mautic-5-docker/34833)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [January 23, 2025, 9:42pm UTC](https://forum.mautic.org/t/official-mautic-5-docker/34833 "2025-01-23T21:42:58Z")
Is this the official Mautic 5 docker? https://hub.docker.com/r/mautic/mautic --- ## [My campaign isn't successfully sending Emails](https://forum.mautic.org/t/my-campaign-isnt-successfully-sending-emails/34834)
**Author:** [@aymanmautic](https://forum.mautic.org/u/aymanmautic)\ **Replies:** 0\ **Last updated:** [January 23, 2025, 8:01pm UTC](https://forum.mautic.org/t/my-campaign-isnt-successfully-sending-emails/34834 "2025-01-23T20:01:32Z")
My problem is: I just wanted to reach out regarding an issue I am facing in Mautic. I am trying to do a test campaign, and I have set up everything the way it’s supposed to be, but my emails aren’t being sent out. When … --- ## [Needing tips on proper Database Update](https://forum.mautic.org/t/needing-tips-on-proper-database-update/34832)
**Author:** [@mneumann](https://forum.mautic.org/u/mneumann)\ **Replies:** 0\ **Last updated:** [January 23, 2025, 6:09pm UTC](https://forum.mautic.org/t/needing-tips-on-proper-database-update/34832 "2025-01-23T18:09:17Z")
Your problem My problem is: I have a client who did an initial Mautic installation on 4.3 and upgraded to 4.4.12 by simply updating the Docker container, but he did not run any database migrations. I just wanted to do… --- ## [Fonts chopped off with Outlook](https://forum.mautic.org/t/fonts-chopped-off-with-outlook/34820)
**Author:** [@forzasalva](https://forum.mautic.org/u/forzasalva)\ **Replies:** 0\ **Last updated:** [January 22, 2025, 10:26pm UTC](https://forum.mautic.org/t/fonts-chopped-off-with-outlook/34820 "2025-01-22T22:26:17Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.27 My Database type and version is: 11.4.4-MariaDB-ubu2404 Today, after a steep learning curve, I used Mautic for our newsletter mailing for the first … --- ## [Failed to execute campaign event Error](https://forum.mautic.org/t/failed-to-execute-campaign-event-error/34817)
**Author:** [@builtec](https://forum.mautic.org/u/builtec)\ **Replies:** 0\ **Last updated:** [January 22, 2025, 7:03pm UTC](https://forum.mautic.org/t/failed-to-execute-campaign-event-error/34817 "2025-01-22T19:03:36Z")
Your software My Mautic version is: 5.15.0 My PHP version is: 8.0.30 My Database type and version is: 10.11.9-MariaDB-ubu2204 Your problem My problem is: When my campaign gets started I got strange notifications wh… --- ## [Issue with Open and Click Stats Tracking in Mautic v5.0.4 with SendGrid](https://forum.mautic.org/t/issue-with-open-and-click-stats-tracking-in-mautic-v5-0-4-with-sendgrid/34789)
**Author:** [@aniket.golam99](https://forum.mautic.org/u/aniket.golam99)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 11:21am UTC](https://forum.mautic.org/t/issue-with-open-and-click-stats-tracking-in-mautic-v5-0-4-with-sendgrid/34789 "2025-01-22T11:21:15Z")
Mautic Version: 5.0.4 ESP: SendGrid I’m using Mautic v5.0.4 with SendGrid for sending campaign emails. While the emails are being sent successfully, I’m facing an issue with tracking open and click stats. Here’s what … [Previous page](https://forum.mautic.org/c/support/8.md?page=17) [Next page](https://forum.mautic.org/c/support/8.md?page=19)