# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=180 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 181 --- ## [Page Hit tracking is not working](https://forum.mautic.org/t/page-hit-tracking-is-not-working/11441)
**Author:** [@sachin004](https://forum.mautic.org/u/sachin004)\ **Replies:** 0\ **Last updated:** [October 19, 2019, 1:34pm UTC](https://forum.mautic.org/t/page-hit-tracking-is-not-working/11441 "2019-10-19T13:34:49Z")
Your software My Mautic version is:2.15.3 My PHP version is: Page hit tracking is not working. it was working fine till 30th Sep 2019 and stop after that My problem is: These errors are showing in the log: Steps I … --- ## [Upgrade to 2.13.1 fails](https://forum.mautic.org/t/upgrade-to-2-13-1-fails/10540)
**Author:** [@alberto](https://forum.mautic.org/u/alberto)\ **Replies:** 5\ **Last updated:** [October 19, 2019, 7:17am UTC](https://forum.mautic.org/t/upgrade-to-2-13-1-fails/10540 "2019-10-19T07:17:54Z")
I am running self-hosted Mautic 2.12.1 and attempted to upgrade to 2.13.1 today and it failed due to database migration issues. This was my first upgrade experience and I’ve documented the issue in Github as I’ve now rev… --- ## [update problem](https://forum.mautic.org/t/update-problem/10239)
**Author:** [@JBG](https://forum.mautic.org/u/JBG)\ **Replies:** 11\ **Last updated:** [October 19, 2019, 7:11am UTC](https://forum.mautic.org/t/update-problem/10239 "2019-10-19T07:11:48Z")
Hi, trying to update my install and a stage Moving Package Contents I have undefined with the little wheel for hours… and sure I could go for days too :wink: It looks like it is blocked at this stage. any help welcome to… --- ## [Mandrill configuration test mail won't send](https://forum.mautic.org/t/mandrill-configuration-test-mail-wont-send/11423)
**Author:** [@dirk-ao](https://forum.mautic.org/u/dirk-ao)\ **Replies:** 0\ **Last updated:** [October 18, 2019, 10:51am UTC](https://forum.mautic.org/t/mandrill-configuration-test-mail-wont-send/11423 "2019-10-18T10:51:18Z")
My Mautic version is: Linux vps0301 4.4.0-165-generic #193-Ubuntu SMP Tue Sep 17 17:42:52 UTC 2019 x86\_64 My PHP version is: PHP Version 7.0.33-11+ubuntu16.04.1+deb.sury.org+1 My problem is: For some reason I can’t … --- ## [Keep getting returned to log-in screen after any upgrade](https://forum.mautic.org/t/keep-getting-returned-to-log-in-screen-after-any-upgrade/11362)
**Author:** [@Taz](https://forum.mautic.org/u/Taz)\ **Replies:** 9\ **Last updated:** [October 17, 2019, 8:55pm UTC](https://forum.mautic.org/t/keep-getting-returned-to-log-in-screen-after-any-upgrade/11362 "2019-10-17T20:55:54Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2.2 Your problem I’m having trouble upgrading from 2.15.1 to 2.15.3 (or 2.15.2). After performing the upgrade, everything appears to work fine. Then, af… --- ## [JavaScript API function?](https://forum.mautic.org/t/javascript-api-function/11416)
**Author:** [@glennblues](https://forum.mautic.org/u/glennblues)\ **Replies:** 0\ **Last updated:** [October 17, 2019, 8:44pm UTC](https://forum.mautic.org/t/javascript-api-function/11416 "2019-10-17T20:44:16Z")
I’m interested in using Mautic for a project, but can’t find if a feature is available in the JS API. I’m very interested in the dynamic content functionality, but am wondering if there is a way to block access to an en… --- ## [Mautic with 1M records](https://forum.mautic.org/t/mautic-with-1m-records/8196)
**Author:** [@lvocella](https://forum.mautic.org/u/lvocella)\ **Replies:** 5\ **Last updated:** [October 17, 2019, 11:24am UTC](https://forum.mautic.org/t/mautic-with-1m-records/8196 "2019-10-17T11:24:00Z")
Hello, I’m testing mautic with a database containing about 1 million of leads and about 7 million of page hits. Have you got some things I could do to improve performance? I have a 4cpu 8gb ram vps. I know that… --- ## [What is the recommended server size/system resource requirements?](https://forum.mautic.org/t/what-is-the-recommended-server-size-system-resource-requirements/5149)
**Author:** [@michael\_cgla](https://forum.mautic.org/u/michael_cgla)\ **Replies:** 2\ **Last updated:** [October 17, 2019, 11:22am UTC](https://forum.mautic.org/t/what-is-the-recommended-server-size-system-resource-requirements/5149 "2019-10-17T11:22:16Z")
Using the Bitnami AMI, I launched an instance of Mautic on Amazon Web Services using the t2.micro machine. It is running very slowly (clicking from one page to the next in the web interface can take 5–30+ seconds, clicki… --- ## [Mautic crashing - RAM requirements?](https://forum.mautic.org/t/mautic-crashing-ram-requirements/1672)
**Author:** [@Sway](https://forum.mautic.org/u/Sway)\ **Replies:** 11\ **Last updated:** [October 17, 2019, 11:19am UTC](https://forum.mautic.org/t/mautic-crashing-ram-requirements/1672 "2019-10-17T11:19:49Z")
Hi all, I’ve set up and installed Mautic on a GoDaddy VPS, I’m trying to set up some workflows but I’m continually getting Mautic crashing on me. We’ve set the RAM at 512 - up from 32! Still crashing in Chrome thoug… --- ## [Edit Email Footer](https://forum.mautic.org/t/edit-email-footer/11393)
**Author:** [@us\_data\_corp](https://forum.mautic.org/u/us_data_corp)\ **Replies:** 4\ **Last updated:** [October 16, 2019, 4:16pm UTC](https://forum.mautic.org/t/edit-email-footer/11393 "2019-10-16T16:16:01Z")
Your software My Mautic version is: Not Sure My PHP version is: Not Sure My problem is: I’m trying to change my address in my email footer - it doesn’t allow me to edit it. The body of the email is editable when my c… --- ## [Change the author of an email message](https://forum.mautic.org/t/change-the-author-of-an-email-message/11184)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 1\ **Last updated:** [October 16, 2019, 2:23pm UTC](https://forum.mautic.org/t/change-the-author-of-an-email-message/11184 "2019-10-16T14:23:35Z")
My Mautic version is: 2.15.1 My PHP version is: 7 In our company we use the OsTicket system and we are very satisfied;) I would like to create a service model and I have one problem. I create a contact form in Mautic … --- ## [Mautic date format](https://forum.mautic.org/t/mautic-date-format/11378)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 1\ **Last updated:** [October 16, 2019, 12:36pm UTC](https://forum.mautic.org/t/mautic-date-format/11378 "2019-10-16T12:36:09Z")
Hello to all Mauticians ! i have one problem! Well , i want to change the date format from y-m-d To d-m-y Thank you all ! --- ## [Campaignbuilders "Request Dynamic Content" asks for "not Campaign based" DWC by default](https://forum.mautic.org/t/campaignbuilders-request-dynamic-content-asks-for-not-campaign-based-dwc-by-default/11379)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 0\ **Last updated:** [October 15, 2019, 9:43am UTC](https://forum.mautic.org/t/campaignbuilders-request-dynamic-content-asks-for-not-campaign-based-dwc-by-default/11379 "2019-10-15T09:43:03Z")
In campaignbuilder I can choose the decision “request dynamic content” The popup that opens shows two fields: Select Default Content is a dropdown that show only campaignbased DWC Requested Slot Name is a textfield t… --- ## [Attachment is added multiple times to email using EMAIL\_ON\_SEND event (/hook)](https://forum.mautic.org/t/attachment-is-added-multiple-times-to-email-using-email-on-send-event-hook/11376)
**Author:** [@dseegers](https://forum.mautic.org/u/dseegers)\ **Replies:** 0\ **Last updated:** [October 14, 2019, 12:12pm UTC](https://forum.mautic.org/t/attachment-is-added-multiple-times-to-email-using-email-on-send-event-hook/11376 "2019-10-14T12:12:57Z")
Hey Everyone, I am writing a plug-in for Mautic that allows you to add an dynamic attachment to the e-mail before it is shipped to the end-user, based on some value. But I am stuck on the next thing. On the EMAIL\_ON\_SE… --- ## [Wordpress Integration - How do I set it up?](https://forum.mautic.org/t/wordpress-integration-how-do-i-set-it-up/2497)
**Author:** [@Freerayne](https://forum.mautic.org/u/Freerayne)\ **Replies:** 15\ **Last updated:** [October 14, 2019, 12:00pm UTC](https://forum.mautic.org/t/wordpress-integration-how-do-i-set-it-up/2497 "2019-10-14T12:00:29Z")
Right, So I’ve just found this amazing tool and I’m eager to start using it. The only thing is…I’m at a loss as to where I should start. I’ve got a wordpress website and have already installed the mautic plugin an… --- ## [add token in email send](https://forum.mautic.org/t/add-token-in-email-send/5040)
**Author:** [@JBG](https://forum.mautic.org/u/JBG)\ **Replies:** 11\ **Last updated:** [October 14, 2019, 10:52am UTC](https://forum.mautic.org/t/add-token-in-email-send/5040 "2019-10-14T10:52:55Z")
Hi, just discovering Mautic, great ! I was wondering if it is possible to add a token in email send to new subsciber on a campaign, like Hello {name} Thank you JB --- ## [Condition "Contact tags" not working in my Campaign](https://forum.mautic.org/t/condition-contact-tags-not-working-in-my-campaign/11321)
**Author:** [@bargwo](https://forum.mautic.org/u/bargwo)\ **Replies:** 3\ **Last updated:** [October 14, 2019, 10:40am UTC](https://forum.mautic.org/t/condition-contact-tags-not-working-in-my-campaign/11321 "2019-10-14T10:40:13Z")
Your software My Mautic version is: 2.14.0 My PHP version is: 7.0.33-0ubuntu0.16.04.6 Your problem I created a campaign that is supposed to send either e-mail A or e-mail B based on contact’s tags. Here you can see t… --- ## [Is there a reason, that "Contact ID" will not be exported from form submits?](https://forum.mautic.org/t/is-there-a-reason-that-contact-id-will-not-be-exported-from-form-submits/11248)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 6\ **Last updated:** [October 14, 2019, 10:35am UTC](https://forum.mautic.org/t/is-there-a-reason-that-contact-id-will-not-be-exported-from-form-submits/11248 "2019-10-14T10:35:54Z")
We have a form for existing customers - so it has no email field. Only an contact ID field. Is there a reason that this column is not exported via CSV or XLSX? If so, thats really a problem and I will raise a feature re… --- ## [Bounced email Sendgrid into mautic](https://forum.mautic.org/t/bounced-email-sendgrid-into-mautic/11356)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 0\ **Last updated:** [October 11, 2019, 11:17am UTC](https://forum.mautic.org/t/bounced-email-sendgrid-into-mautic/11356 "2019-10-11T11:17:10Z")
Hello Mauticians I want to have my bounced emails of sendgrid into mautic do you have a guide for this ? --- ## [Internal Server Error 500 when visiting mautic.mydomain/dwc](https://forum.mautic.org/t/internal-server-error-500-when-visiting-mautic-mydomain-dwc/11366)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 0\ **Last updated:** [October 12, 2019, 10:16am UTC](https://forum.mautic.org/t/internal-server-error-500-when-visiting-mautic-mydomain-dwc/11366 "2019-10-12T10:16:49Z")
Could somebody confirm that this ought to work? When I add this URL mautic.mydomain.biz/dwc (nothing behind the DWC) in Chrome on my Windows laptop I receive an internal server error 500. I’m trying to fix why my DWC … --- ## [DWC in Wordpress: Internal Server Error](https://forum.mautic.org/t/dwc-in-wordpress-internal-server-error/11340)
**Author:** [@ascholten](https://forum.mautic.org/u/ascholten)\ **Replies:** 1\ **Last updated:** [October 12, 2019, 10:06am UTC](https://forum.mautic.org/t/dwc-in-wordpress-internal-server-error/11340 "2019-10-12T10:06:57Z")
Hi, I have created Dynamic Web Content. I can see the content when I use the Mautic Preview URL. When I embed it in WP using this shortcode \[mautic type=“content” id=“1”\], then I get an internal server error message in… --- ## [Does not remove the contact from the campaign](https://forum.mautic.org/t/does-not-remove-the-contact-from-the-campaign/11364)
**Author:** [@deepti](https://forum.mautic.org/u/deepti)\ **Replies:** 0\ **Last updated:** [October 12, 2019, 1:28am UTC](https://forum.mautic.org/t/does-not-remove-the-contact-from-the-campaign/11364 "2019-10-12T01:28:45Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.1 Your problem My problem is: Does not remove the contact from the campaign. These errors are showing in the log: \[2019-10-11 07:45:02\] mautic.ERROR: … --- ## [Clicks not being tracked](https://forum.mautic.org/t/clicks-not-being-tracked/11359)
**Author:** [@cc.alex](https://forum.mautic.org/u/cc.alex)\ **Replies:** 1\ **Last updated:** [October 12, 2019, 1:08am UTC](https://forum.mautic.org/t/clicks-not-being-tracked/11359 "2019-10-12T01:08:34Z")
Your software My Mautic version is: 2.15.0 My PHP version is: PHP Version 7.1.26 Your problem I’ve created a variant of an email and set the winning criteria to CTR. However, my challenger variant isn’t recording any… --- ## [Campaign Builder can't Apply](https://forum.mautic.org/t/campaign-builder-cant-apply/11349)
**Author:** [@codes9](https://forum.mautic.org/u/codes9)\ **Replies:** 1\ **Last updated:** [October 10, 2019, 6:46pm UTC](https://forum.mautic.org/t/campaign-builder-cant-apply/11349 "2019-10-10T18:46:14Z")
Your software My Mautic version is: 2.15.3 My PHP version is: 7.0.33 Your problem My problem is: Campaign builder loads up ok but never saves when you click apply. These errors are showing in the log: \[2019-10-10 1… --- ## [Campaign Builder don't save](https://forum.mautic.org/t/campaign-builder-dont-save/3502)
**Author:** [@carloscortes](https://forum.mautic.org/u/carloscortes)\ **Replies:** 2\ **Last updated:** [October 10, 2019, 3:11pm UTC](https://forum.mautic.org/t/campaign-builder-dont-save/3502 "2019-10-10T15:11:43Z")
I installed Mautic on my own server and when I create a campaign and use the Campaign Builder, it does not save changes --- ## [Slow Dashboard 30+ seconds delay](https://forum.mautic.org/t/slow-dashboard-30-seconds-delay/11348)
**Author:** [@codes9](https://forum.mautic.org/u/codes9)\ **Replies:** 1\ **Last updated:** [October 10, 2019, 1:00pm UTC](https://forum.mautic.org/t/slow-dashboard-30-seconds-delay/11348 "2019-10-10T13:00:21Z")
Your software My Mautic version is: 2.5.1 My PHP version is: 7.0.33 Your problem My problem is: The dashboard works fine until I try to add contacts. If I click quick add I can fill out the form but submit never com… --- ## [Contact identified by filling out a form. But no record of form being filled out by him](https://forum.mautic.org/t/contact-identified-by-filling-out-a-form-but-no-record-of-form-being-filled-out-by-him/11342)
**Author:** [@mediamix-chris](https://forum.mautic.org/u/mediamix-chris)\ **Replies:** 1\ **Last updated:** [October 10, 2019, 4:49am UTC](https://forum.mautic.org/t/contact-identified-by-filling-out-a-form-but-no-record-of-form-being-filled-out-by-him/11342 "2019-10-10T04:49:24Z")
Your software My Mautic version is: 2.15 (I think) My PHP version is: 7.0.33 Your problem My problem is: We have a contact that, according to Mautic the contact was “identified by Quick Pop-up Form”, a Mautic-built c… --- ## [Insert minutes to to campaign within relative period](https://forum.mautic.org/t/insert-minutes-to-to-campaign-within-relative-period/11334)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 2\ **Last updated:** [October 9, 2019, 9:15am UTC](https://forum.mautic.org/t/insert-minutes-to-to-campaign-within-relative-period/11334 "2019-10-09T09:15:31Z")
Hello Mauticians i want to make one question how i should type minutes into the box (within relative period i want to insert 2.239 minutes the better way is to type 2.239 or 2239 thank all ! --- ## [Mautic doesn't send second email when not read](https://forum.mautic.org/t/mautic-doesnt-send-second-email-when-not-read/11156)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 7\ **Last updated:** [September 25, 2019, 12:15pm UTC](https://forum.mautic.org/t/mautic-doesnt-send-second-email-when-not-read/11156 "2019-09-25T12:15:24Z")
Your software My Mautic version is:v2.14.0 My PHP version is: PHP Version 7.0.33 Your problem My problem is: Good morning, I’m using mautic v2.14.0 and I have a problem. I’ve created a campaign that sends 2 emails. … --- ## [User tracking](https://forum.mautic.org/t/user-tracking/11317)
**Author:** [@gino](https://forum.mautic.org/u/gino)\ **Replies:** 0\ **Last updated:** [October 8, 2019, 7:38am UTC](https://forum.mautic.org/t/user-tracking/11317 "2019-10-08T07:38:15Z")
Hi Guys, is it possible to track to see a user website visitation history based after you have had a email exchange with them when they haven’t identified themselves on the website on for hand? [Previous page](https://forum.mautic.org/c/support/8.md?page=179) [Next page](https://forum.mautic.org/c/support/8.md?page=181)