# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=182 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 183 --- ## [Pipedrive CRM](https://forum.mautic.org/t/pipedrive-crm/1738)
**Author:** [@Chris](https://forum.mautic.org/u/Chris)\ **Replies:** 9\ **Last updated:** [September 16, 2019, 8:10am UTC](https://forum.mautic.org/t/pipedrive-crm/1738 "2019-09-16T08:10:00Z")
Hello, I’ve created an account on mautic.com and I want to use it with Pipedrive CRM. Any contact form in Wordpress works sending the data to Pipedrive with this format \[email\], \[name\], etc to create a new deal. In … --- ## [I just wanted to say hello, and had a couple questions](https://forum.mautic.org/t/i-just-wanted-to-say-hello-and-had-a-couple-questions/11141)
**Author:** [@messtudios](https://forum.mautic.org/u/messtudios)\ **Replies:** 0\ **Last updated:** [September 14, 2019, 6:14pm UTC](https://forum.mautic.org/t/i-just-wanted-to-say-hello-and-had-a-couple-questions/11141 "2019-09-14T18:14:33Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2 Well first thing… these seems like a great alternative to mailchimp… so I am really keeping my fingers crossed that this will be my solution. I unders… --- ## [New (first) install - annot add contacts](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918)
**Author:** [@summer](https://forum.mautic.org/u/summer)\ **Replies:** 20\ **Last updated:** [September 11, 2019, 10:27am UTC](https://forum.mautic.org/t/new-first-install-annot-add-contacts/10918 "2019-09-11T10:27:23Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2 Your problem My problem is: I just installed Mautic for the first time. I was successful in adding a company, however adding a contact does not work: … --- ## [Mautic tracking js backend api is taking too much time](https://forum.mautic.org/t/mautic-tracking-js-backend-api-is-taking-too-much-time/11114)
**Author:** [@rajeevkk](https://forum.mautic.org/u/rajeevkk)\ **Replies:** 0\ **Last updated:** [September 10, 2019, 1:48pm UTC](https://forum.mautic.org/t/mautic-tracking-js-backend-api-is-taking-too-much-time/11114 "2019-09-10T13:48:38Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2 DB: MariaDB MySQL Ver 15.1 Distrib 10.3.11-MariaDB, for Linux (x86\_64) \] Your problem My problem is: mautic tracking js backend api is taking too… --- ## [Multisite WordPress trouble: Mautic-form iframe error 'refused to connect', 'please wait' hanging Mautic form submission](https://forum.mautic.org/t/multisite-wordpress-trouble-mautic-form-iframe-error-refused-to-connect-please-wait-hanging-mautic-form-submission/11092)
**Author:** [@asianamericanman1979](https://forum.mautic.org/u/asianamericanman1979)\ **Replies:** 1\ **Last updated:** [September 8, 2019, 11:48pm UTC](https://forum.mautic.org/t/multisite-wordpress-trouble-mautic-form-iframe-error-refused-to-connect-please-wait-hanging-mautic-form-submission/11092 "2019-09-08T23:48:29Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.1.28 Your problem My problem is: the email-subscription Mautic form embedded in the WordPress web pages do not work properly—it either doesn’t show up … --- ## [How to save the referring page in a form](https://forum.mautic.org/t/how-to-save-the-referring-page-in-a-form/11100)
**Author:** [@bs1](https://forum.mautic.org/u/bs1)\ **Replies:** 0\ **Last updated:** [September 8, 2019, 9:43pm UTC](https://forum.mautic.org/t/how-to-save-the-referring-page-in-a-form/11100 "2019-09-08T21:43:11Z")
Your software My Mautic version is:2.15 My PHP version is:7.0 Your problem My problem is: I have tried to implement the technique described here: https://mautic.com/help/save-referring-page-form/ However the ‘ref’ … --- ## [Can you hide left panel options based on user role with Plugin?](https://forum.mautic.org/t/can-you-hide-left-panel-options-based-on-user-role-with-plugin/11088)
**Author:** [@aditya](https://forum.mautic.org/u/aditya)\ **Replies:** 0\ **Last updated:** [September 7, 2019, 1:12pm UTC](https://forum.mautic.org/t/can-you-hide-left-panel-options-based-on-user-role-with-plugin/11088 "2019-09-07T13:12:25Z")
Your software My Mautic version is: 2.15.2 My PHP version is: PHP 7.2.19-0ubuntu0.18.04.2 (cli) (built: Aug 12 2019 19:34:28) ( NTS ) Your problem My problem is: I would like to hide certain options such as Channels… --- ## [Error 404 Installation](https://forum.mautic.org/t/error-404-installation/11022)
**Author:** [@martauser](https://forum.mautic.org/u/martauser)\ **Replies:** 2\ **Last updated:** [September 3, 2019, 10:35am UTC](https://forum.mautic.org/t/error-404-installation/11022 "2019-09-03T10:35:39Z")
Hi everyone, I just started using Mautic for the first time and so I will ask a question that is probably very simple for you … after downloading the installation zip file, uploading it to my control panel and ‘unzipped… --- ## [Pass UTM Parameters in the Form Redirect URL](https://forum.mautic.org/t/pass-utm-parameters-in-the-form-redirect-url/11034)
**Author:** [@davedunn](https://forum.mautic.org/u/davedunn)\ **Replies:** 4\ **Last updated:** [September 3, 2019, 9:59am UTC](https://forum.mautic.org/t/pass-utm-parameters-in-the-form-redirect-url/11034 "2019-09-03T09:59:59Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.2 Your problem My problem is: Is it possible to pass the UTM parameters that can be collected when the user fills out the form to the redirect page as … --- ## [Web activity wrongly related to leads](https://forum.mautic.org/t/web-activity-wrongly-related-to-leads/11016)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 4\ **Last updated:** [September 3, 2019, 8:53am UTC](https://forum.mautic.org/t/web-activity-wrongly-related-to-leads/11016 "2019-09-03T08:53:35Z")
Your software My Mautic version is: 2.15.1 My PHP version is: 7.1 Your problem My problem is: I integrated my website to Mautic using the standard script so web activity is detected in Mautic and I can see anonymou… --- ## [Sending Scheduled Emails works intermittently](https://forum.mautic.org/t/sending-scheduled-emails-works-intermittently/11039)
**Author:** [@adityaj](https://forum.mautic.org/u/adityaj)\ **Replies:** 4\ **Last updated:** [September 2, 2019, 2:32pm UTC](https://forum.mautic.org/t/sending-scheduled-emails-works-intermittently/11039 "2019-09-02T14:32:47Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7.2 Your problem My problem is: While scheduling emails in an existing campaign, sometimes the emails are sent, sometimes the emails are not. These error… --- ## [Won't send enail](https://forum.mautic.org/t/wont-send-enail/10961)
**Author:** [@rdowell](https://forum.mautic.org/u/rdowell)\ **Replies:** 3\ **Last updated:** [September 2, 2019, 12:21pm UTC](https://forum.mautic.org/t/wont-send-enail/10961 "2019-09-02T12:21:05Z")
Your software My Mautic version is: 2.15.1 My PHP version is: ea-php72 smtp: Sendgrid API Your problem My problem is: Evertime I try to send email I get a 500 error, On test and trying to send myself an email. Th… --- ## [Segments not Updating anymore](https://forum.mautic.org/t/segments-not-updating-anymore/11032)
**Author:** [@yaniss](https://forum.mautic.org/u/yaniss)\ **Replies:** 1\ **Last updated:** [September 2, 2019, 11:46am UTC](https://forum.mautic.org/t/segments-not-updating-anymore/11032 "2019-09-02T11:46:54Z")
Mautic version is: 2.14.2 on Bitnami AWS EC2 PHP version is: 7.1.24 Hey hey, My Mautic Instance that does not update segments anymore. Segments are published No error in the logs Cron jobs segment:update was workin… --- ## [Contact Individual Field View Permission](https://forum.mautic.org/t/contact-individual-field-view-permission/11014)
**Author:** [@aditya](https://forum.mautic.org/u/aditya)\ **Replies:** 4\ **Last updated:** [August 31, 2019, 9:58am UTC](https://forum.mautic.org/t/contact-individual-field-view-permission/11014 "2019-08-31T09:58:54Z")
Your software My Mautic version is: 2.15.2 My PHP version is: 7 Your problem My problem is: Can we set permission (ACL) on contact individual details which has been created by a primary user but are visible by anothe… --- ## [Broadcast emails pending not working](https://forum.mautic.org/t/broadcast-emails-pending-not-working/10795)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 2\ **Last updated:** [August 30, 2019, 7:36am UTC](https://forum.mautic.org/t/broadcast-emails-pending-not-working/10795 "2019-08-30T07:36:41Z")
Hi, I am using Mautic v2.15.0 (on Debian OS, PHP 5.6.40 - mod\_php). I tried to send a broadcast email to a segment, but it worked partially. Most email are still in “pending” state. I have no error in my log. If I tr… --- ## [two contacts in Mautic that have a same email address](https://forum.mautic.org/t/two-contacts-in-mautic-that-have-a-same-email-address/10834)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 1\ **Last updated:** [August 30, 2019, 1:10am UTC](https://forum.mautic.org/t/two-contacts-in-mautic-that-have-a-same-email-address/10834 "2019-08-30T01:10:41Z")
Hello two contacts in Mautic that have a same email address when i import from csv doesn’t recognize if a contact has same email ! Please Help me --- ## [Mautic stopped sending emails](https://forum.mautic.org/t/mautic-stopped-sending-emails/11006)
**Author:** [@francourbano](https://forum.mautic.org/u/francourbano)\ **Replies:** 3\ **Last updated:** [August 29, 2019, 6:41pm UTC](https://forum.mautic.org/t/mautic-stopped-sending-emails/11006 "2019-08-29T18:41:43Z")
I was sending emails without problems, suddenly mautic stopped sending them. In the statistics of the email it shows that I send them but in reality it doesn’t deliver any. There are no errors in the system and databas… --- ## [500 Internal Server Error, Unable to View Dashboard](https://forum.mautic.org/t/500-internal-server-error-unable-to-view-dashboard/10991)
**Author:** [@feroz365](https://forum.mautic.org/u/feroz365)\ **Replies:** 3\ **Last updated:** [August 29, 2019, 12:14pm UTC](https://forum.mautic.org/t/500-internal-server-error-unable-to-view-dashboard/10991 "2019-08-29T12:14:01Z")
Your software My Mautic version is: 2.14.2 My PHP version is: 7.0 Your problem My problem is: The dashboard shows: Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 In… --- ## [Doubt about spam (How not to fall on the blacklist)](https://forum.mautic.org/t/doubt-about-spam-how-not-to-fall-on-the-blacklist/10728)
**Author:** [@suportgc](https://forum.mautic.org/u/suportgc)\ **Replies:** 2\ **Last updated:** [August 29, 2019, 8:48am UTC](https://forum.mautic.org/t/doubt-about-spam-how-not-to-fall-on-the-blacklist/10728 "2019-08-29T08:48:46Z")
Hello guys. First forgive me the English. I’m Brazilian and I use google translate I’m new to Mautic and would like to know how not to risk being blacklisted. What are the best practices and how do I configure Mautic t… --- ## [500 Server Error | No Solutions](https://forum.mautic.org/t/500-server-error-no-solutions/7331)
**Author:** [@drluisbarrios](https://forum.mautic.org/u/drluisbarrios)\ **Replies:** 2\ **Last updated:** [January 31, 2017, 2:57pm UTC](https://forum.mautic.org/t/500-server-error-no-solutions/7331 "2017-01-31T14:57:17Z")
Hello, I hope you’re very well. I’ve hired 2 developers with knowledge in this kind of systems and none of them have been able to install Mautic on my server. I have a Linode with 8 GB RAM cPanel EasyApac… --- ## [Timed Email Sent 100 times](https://forum.mautic.org/t/timed-email-sent-100-times/10799)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 1\ **Last updated:** [August 29, 2019, 12:26am UTC](https://forum.mautic.org/t/timed-email-sent-100-times/10799 "2019-08-29T00:26:41Z")
Hi… I have an install on inmotionhosting and my last timed email was scheduled to go out last night. This morning, I have over 650 unsubscribes and email complaints. Looking for help on debugging or with cron help. Th… --- ## [500 Internal Server Error](https://forum.mautic.org/t/500-internal-server-error/1851)
**Author:** [@alfredosimoes](https://forum.mautic.org/u/alfredosimoes)\ **Replies:** 5\ **Last updated:** [August 28, 2019, 1:48pm UTC](https://forum.mautic.org/t/500-internal-server-error/1851 "2019-08-28T13:48:15Z")
Uh oh! I think I broke it. If I do it again, please report me to the system administrator! 500 Internal Server Error I get this message when the form tries to download a file. It was working yesterday. Can’t find … --- ## [Encrypted link to landing page with email as unique identifier](https://forum.mautic.org/t/encrypted-link-to-landing-page-with-email-as-unique-identifier/10952)
**Author:** [@tluge](https://forum.mautic.org/u/tluge)\ **Replies:** 1\ **Last updated:** [August 26, 2019, 2:05pm UTC](https://forum.mautic.org/t/encrypted-link-to-landing-page-with-email-as-unique-identifier/10952 "2019-08-26T14:05:37Z")
tl;dr I need to find out how to encrypt urls that lead to landing pages. I am creating a workflow by which customers who took part in a certain training receive an email that then links to a landing page with an embedde… --- ## [don't understand how "contact field value" condition works](https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839)
**Author:** [@joxi](https://forum.mautic.org/u/joxi)\ **Replies:** 1\ **Last updated:** [August 21, 2019, 12:46pm UTC](https://forum.mautic.org/t/dont-understand-how-contact-field-value-condition-works/10839 "2019-08-21T12:46:45Z")
Hi everyone made a simple campaign which send an email based on a contact field value (this field is a custom field, text) so basically segment \>\> if condition (contact field value) \>\> send email My issue : the campa… --- ## [Email error 250](https://forum.mautic.org/t/email-error-250/3205)
**Author:** [@ehill](https://forum.mautic.org/u/ehill)\ **Replies:** 3\ **Last updated:** [August 19, 2019, 5:58pm UTC](https://forum.mautic.org/t/email-error-250/3205 "2019-08-19T17:58:16Z")
We are getting the following error message integrating with Postfix: \[2016-01-10 14:39:29\] mautic.ERROR: \[MAIL ERROR\] Expected response code 250 but got code “”, with message “” Log data: \>\> MAIL FROM:cyclegearbounc… --- ## [Can mautic forms update existing contacts?](https://forum.mautic.org/t/can-mautic-forms-update-existing-contacts/10797)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [August 17, 2019, 11:56am UTC](https://forum.mautic.org/t/can-mautic-forms-update-existing-contacts/10797 "2019-08-17T11:56:08Z")
I’ve read that mautic can update existing contacts, yet every time I attempt this, only new contacts are being created. What is the secret to success with this feature? --- ## [Form notification email, how to add a link to the contact?](https://forum.mautic.org/t/form-notification-email-how-to-add-a-link-to-the-contact/10693)
**Author:** [@rodrigofarcas](https://forum.mautic.org/u/rodrigofarcas)\ **Replies:** 1\ **Last updated:** [August 17, 2019, 11:49am UTC](https://forum.mautic.org/t/form-notification-email-how-to-add-a-link-to-the-contact/10693 "2019-08-17T11:49:04Z")
I know how to show the contact fields information in my form notification email, but I can’t find a way to have a link to the contact in that email, like: New form received! Name: Rodrigo. Country: México. Budget: $1… --- ## [Trying to send](https://forum.mautic.org/t/trying-to-send/10686)
**Author:** [@postsecretguy](https://forum.mautic.org/u/postsecretguy)\ **Replies:** 2\ **Last updated:** [August 17, 2019, 7:33am UTC](https://forum.mautic.org/t/trying-to-send/10686 "2019-08-17T07:33:26Z")
Trying to send my fist mass email, but I am not seeing the ‘send’ button. I do see, and have used, the ‘send example’ button. I have uploaded my contacts into segments successfully and have completed my email. I just ne… --- ## [Any way for a partner to pull list of opt-outs?](https://forum.mautic.org/t/any-way-for-a-partner-to-pull-list-of-opt-outs/10695)
**Author:** [@luissmartasset](https://forum.mautic.org/u/luissmartasset)\ **Replies:** 0\ **Last updated:** [August 13, 2018, 10:30am UTC](https://forum.mautic.org/t/any-way-for-a-partner-to-pull-list-of-opt-outs/10695 "2018-08-13T10:30:15Z")
Couple of questions about opt outs/do not contacts: is there a way to export my global list of contacts who have opted out (assuming answer is yes via segmentation but would like confirmation) Is there any way for a pa… --- ## [Post and and work with returned data](https://forum.mautic.org/t/post-and-and-work-with-returned-data/10704)
**Author:** [@kahos](https://forum.mautic.org/u/kahos)\ **Replies:** 0\ **Last updated:** [August 16, 2018, 7:03pm UTC](https://forum.mautic.org/t/post-and-and-work-with-returned-data/10704 "2018-08-16T19:03:30Z")
Hi, I was wondering if currently there’s any way for when a form is submitted to make a post to a third party website (like a webhook) and then work with the value that it was returned… for example… Example Steps The… [Previous page](https://forum.mautic.org/c/support/8.md?page=181) [Next page](https://forum.mautic.org/c/support/8.md?page=183)