# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=183 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 184 --- ## [Bcc after form submit doesn´t work](https://forum.mautic.org/t/bcc-after-form-submit-doesn-t-work/10737)
**Author:** [@matt\_spank](https://forum.mautic.org/u/matt_spank)\ **Replies:** 0\ **Last updated:** [September 7, 2018, 6:39am UTC](https://forum.mautic.org/t/bcc-after-form-submit-doesn-t-work/10737 "2018-09-07T06:39:58Z")
Hi! I want to let the sales team know, if a form submit happened. For this I set the action in the form to send results to the contact. More I set an bcc sales team email address, but here no email gets to this address.… --- ## [Import/Export Campaigns](https://forum.mautic.org/t/import-export-campaigns/10756)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 0\ **Last updated:** [October 7, 2018, 11:46am UTC](https://forum.mautic.org/t/import-export-campaigns/10756 "2018-10-07T11:46:37Z")
Hi: I want to export the campaigns from one Mautic install, to another… keep running into issue that SQL already exists. Is there a way to import the campaigns builder data from one install, to another? If so, can you … --- ## [How to encrypt mautic database](https://forum.mautic.org/t/how-to-encrypt-mautic-database/10794)
**Author:** [@ravibjain](https://forum.mautic.org/u/ravibjain)\ **Replies:** 0\ **Last updated:** [February 2, 2019, 1:14am UTC](https://forum.mautic.org/t/how-to-encrypt-mautic-database/10794 "2019-02-02T01:14:54Z")
Hello guys,can you please help me I want encryption and decryption of mautic database. is there any solution available --- ## [I need and api!](https://forum.mautic.org/t/i-need-and-api/10824)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 0\ **Last updated:** [April 12, 2019, 3:17am UTC](https://forum.mautic.org/t/i-need-and-api/10824 "2019-04-12T03:17:24Z")
Hello Mauticians !! i need and api like this C# API CLIENT i tried to download it but its not available . Can u suggest me one thank you all ! https://www.mautic.org/mixin/mautic-c-api/ --- ## [Webhook](https://forum.mautic.org/t/webhook/10842)
**Author:** [@giovanni](https://forum.mautic.org/u/giovanni)\ **Replies:** 0\ **Last updated:** [August 1, 2019, 3:50am UTC](https://forum.mautic.org/t/webhook/10842 "2019-08-01T03:50:40Z")
we created 4 checkbox fields in the database for the contacts we created 4 segments based on the values of the 4 checkbox fields (if field = 1 then add to the segment) we have a webform with the fields name, last name, … --- ## [mautic\_lead\_post\_delete\_entry : Mautic Webhook](https://forum.mautic.org/t/mautic-lead-post-delete-entry-mautic-webhook/10826)
**Author:** [@mihai](https://forum.mautic.org/u/mihai)\ **Replies:** 0\ **Last updated:** [April 23, 2019, 3:53pm UTC](https://forum.mautic.org/t/mautic-lead-post-delete-entry-mautic-webhook/10826 "2019-04-23T15:53:18Z")
It is normal for Mautic to send a webhook delete event when it merges a form submission with the contact having the same email address? IF so what is the logic behind this? --- ## [Form acton does not work](https://forum.mautic.org/t/form-acton-does-not-work/10823)
**Author:** [@francopoleo](https://forum.mautic.org/u/francopoleo)\ **Replies:** 0\ **Last updated:** [April 10, 2019, 11:15am UTC](https://forum.mautic.org/t/form-acton-does-not-work/10823 "2019-04-10T11:15:46Z")
I am tryng to send a email after the lead fill one form an is does not work --- ## [Best Mautic and Cron Setup for Large Email Database?](https://forum.mautic.org/t/best-mautic-and-cron-setup-for-large-email-database/10822)
**Author:** [@ffsandi](https://forum.mautic.org/u/ffsandi)\ **Replies:** 0\ **Last updated:** [April 6, 2019, 11:10pm UTC](https://forum.mautic.org/t/best-mautic-and-cron-setup-for-large-email-database/10822 "2019-04-06T23:10:06Z")
Hi, Anyone has a best recommendation for mautic setting on server (may such as max execution time, memory limit, etc) and best cron job setup (not only in standard documentation) to execute campaign and all mautic activ… --- ## [Creating Email Time Out](https://forum.mautic.org/t/creating-email-time-out/10819)
**Author:** [@bennywaters](https://forum.mautic.org/u/bennywaters)\ **Replies:** 0\ **Last updated:** [April 1, 2019, 3:34am UTC](https://forum.mautic.org/t/creating-email-time-out/10819 "2019-04-01T03:34:41Z")
Hi, need a little assistance with saving email. Does not matter if I create email in segment area or in channels area, when I go to click “apply” or “save and close” the header where the save, apply buttons stop respond… --- ## [Config will not save](https://forum.mautic.org/t/config-will-not-save/10817)
**Author:** [@mediamix](https://forum.mautic.org/u/mediamix)\ **Replies:** 0\ **Last updated:** [March 26, 2019, 7:28pm UTC](https://forum.mautic.org/t/config-will-not-save/10817 "2019-03-26T19:28:09Z")
I host my own sites on an Ubuntu 16.04 server. I have 3 websites with the latest version of Mautic running on each. All worked until I needed to change the IP address on the server. Now 2 of the Mautic installs still … --- ## [Getting Error 404 with campaigns API](https://forum.mautic.org/t/getting-error-404-with-campaigns-api/10813)
**Author:** [@project\_tester](https://forum.mautic.org/u/project_tester)\ **Replies:** 0\ **Last updated:** [March 11, 2019, 7:29am UTC](https://forum.mautic.org/t/getting-error-404-with-campaigns-api/10813 "2019-03-11T07:29:15Z")
Hello, We are getting an error when fetching campaigns list using API from 404 using below code use Mautic\\MauticApi; use Mautic\\Auth\\ApiAuth; $settings = array( ‘baseUrl’ =\> ‘https://mautic.ethlyte.tech’, ‘ve… --- ## [Page for contacts information?](https://forum.mautic.org/t/page-for-contacts-information/10809)
**Author:** [@andreabaldoni](https://forum.mautic.org/u/andreabaldoni)\ **Replies:** 0\ **Last updated:** [March 7, 2019, 4:24am UTC](https://forum.mautic.org/t/page-for-contacts-information/10809 "2019-03-07T04:24:29Z")
Hi, i didn’t find a reply to this question, maybe this is a new question or i miss the search, anyway tx for any answers. Is there a page in Mautic where contacts can see their information and update field values? If y… --- ## [Fail on upgrade](https://forum.mautic.org/t/fail-on-upgrade/10805)
**Author:** [@unify](https://forum.mautic.org/u/unify)\ **Replies:** 0\ **Last updated:** [February 28, 2019, 2:33am UTC](https://forum.mautic.org/t/fail-on-upgrade/10805 "2019-02-28T02:33:33Z")
Hi, I attempted to upgrade mautic from the dashboard, and it failed on the last step. When I try to access my mautic URL directly, I get a “The site is currently offline due to encountering an error” message. Mautic is… --- ## ["Your Conection to this site is not fully secure"](https://forum.mautic.org/t/your-conection-to-this-site-is-not-fully-secure/10804)
**Author:** [@aguitta](https://forum.mautic.org/u/aguitta)\ **Replies:** 0\ **Last updated:** [February 27, 2019, 4:03pm UTC](https://forum.mautic.org/t/your-conection-to-this-site-is-not-fully-secure/10804 "2019-02-27T16:03:18Z")
Help, Hi guys, I´m having issues with the ssl certificate. In essense, the message on the Opera Browser is saying: “Your Conection to this site is not fully secure” when on the admin panel. When clicking on the ssl cert… --- ## [Custom Headers in Emails](https://forum.mautic.org/t/custom-headers-in-emails/10802)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 0\ **Last updated:** [February 15, 2019, 12:16pm UTC](https://forum.mautic.org/t/custom-headers-in-emails/10802 "2019-02-15T12:16:19Z")
Hi: I’m trying to use the Custom Headers feature of emails (on the Advanced tab) but when I check the header of a received email it’s not actually there. I’m using SendGrid API to send. Any ideas? Is this a bug? Tha… --- ## [Issues preventing from scheduling email ahead of time](https://forum.mautic.org/t/issues-preventing-from-scheduling-email-ahead-of-time/10800)
**Author:** [@carloscaro](https://forum.mautic.org/u/carloscaro)\ **Replies:** 0\ **Last updated:** [February 14, 2019, 2:48pm UTC](https://forum.mautic.org/t/issues-preventing-from-scheduling-email-ahead-of-time/10800 "2019-02-14T14:48:41Z")
Hi, We have been facing two (2) issues for some time and we would like to know if there is any solution to the following problems: Unsubscribe system doesn’t work properly If an email is scheduled to a segment and som… --- ## [Lost My Account](https://forum.mautic.org/t/lost-my-account/10798)
**Author:** [@neveen](https://forum.mautic.org/u/neveen)\ **Replies:** 0\ **Last updated:** [February 12, 2019, 2:41am UTC](https://forum.mautic.org/t/lost-my-account/10798 "2019-02-12T02:41:18Z")
Sudnlley i noticed that the forms disappeared from my website and i cant access my mautic account. the page says : Lost by chance? I couldn’t find the page you were looking for. May I suggest a search? what happened? … --- ## [SNS subscription stays in pending state](https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793)
**Author:** [@mfaisalk](https://forum.mautic.org/u/mfaisalk)\ **Replies:** 0\ **Last updated:** [February 1, 2019, 12:11pm UTC](https://forum.mautic.org/t/sns-subscription-stays-in-pending-state/10793 "2019-02-01T12:11:18Z")
Can you help with this one. I am using SES,however the subscription for bounce/compalint management stays in pending state. I was reading the mautic docs. it says. “Therefore make sure your Mautic installation is allo… --- ## [What does "private" mean?](https://forum.mautic.org/t/what-does-private-mean/10791)
**Author:** [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Replies:** 0\ **Last updated:** [January 30, 2019, 9:20am UTC](https://forum.mautic.org/t/what-does-private-mean/10791 "2019-01-30T09:20:16Z")
What does “private” mean? --- ## [Mautic forms don’t trigger any action](https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789)
**Author:** [@FrancescaZ](https://forum.mautic.org/u/FrancescaZ)\ **Replies:** 0\ **Last updated:** [January 25, 2019, 5:55am UTC](https://forum.mautic.org/t/mautic-forms-don-t-trigger-any-action/10789 "2019-01-25T05:55:00Z")
Hello We have an issue related to forms embedded in Mautic landing pages. This is the right path that we set in Mautic: A user goes to our landing page built in Mautic The user submits a form The contact is identifie… --- ## [The site is currently offline due to encountering an error.](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10786)
**Author:** [@aluidens](https://forum.mautic.org/u/aluidens)\ **Replies:** 0\ **Last updated:** [December 24, 2018, 11:30am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10786 "2018-12-24T11:30:15Z")
Greetings, I am getting the following when I navigate to my mautic installation: The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator. System adm… --- ## [Email still being sent after Do Not Contact has been clicked](https://forum.mautic.org/t/email-still-being-sent-after-do-not-contact-has-been-clicked/10785)
**Author:** [@outhousetickets](https://forum.mautic.org/u/outhousetickets)\ **Replies:** 0\ **Last updated:** [December 19, 2018, 2:26pm UTC](https://forum.mautic.org/t/email-still-being-sent-after-do-not-contact-has-been-clicked/10785 "2018-12-19T14:26:53Z")
I have contacts who have clicked on Do Not Contact but are still receiving emails months later. I also have contacts who are marked as bounced but emails are still being sent. I’m now blocked by Amazon SES because my bou… --- ## [Fired up GoDaddy VPS but getting http 500 at /installer](https://forum.mautic.org/t/fired-up-godaddy-vps-but-getting-http-500-at-installer/10784)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 0\ **Last updated:** [December 18, 2018, 2:50am UTC](https://forum.mautic.org/t/fired-up-godaddy-vps-but-getting-http-500-at-installer/10784 "2018-12-18T02:50:20Z")
Hi: I provisioned a GoDaddy VPS, copied the 2.14.1 files to the public\_html folder via FTP, but /installer page is returning http 500 error. Any idea? Thanks, Bob H. --- ## [Zapier had trouble retrieving custom fields from Mautic.](https://forum.mautic.org/t/zapier-had-trouble-retrieving-custom-fields-from-mautic/10782)
**Author:** [@jodumont](https://forum.mautic.org/u/jodumont)\ **Replies:** 0\ **Last updated:** [December 11, 2018, 9:44am UTC](https://forum.mautic.org/t/zapier-had-trouble-retrieving-custom-fields-from-mautic/10782 "2018-12-11T09:44:53Z")
So I try to integrate FB and Mautic via Zapier as recommended Zapier and Facebook and connected Facebook plugins is authenticated in mautic successfully even I thinks it don’t matter with this API and http auth are en… --- ## [Mautic's way to deal with campaign triggering.](https://forum.mautic.org/t/mautics-way-to-deal-with-campaign-triggering/10781)
**Author:** [@carlosm](https://forum.mautic.org/u/carlosm)\ **Replies:** 0\ **Last updated:** [December 6, 2018, 9:06am UTC](https://forum.mautic.org/t/mautics-way-to-deal-with-campaign-triggering/10781 "2018-12-06T09:06:58Z")
Hello guys, I am trying to set up campaigns that need fast response time regarding the time a client will receive an response short after it interacts with my system, ex: An user bought a product on my page, it should … --- ## [what is this](https://forum.mautic.org/t/what-is-this/10780)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 0\ **Last updated:** [December 5, 2018, 9:40am UTC](https://forum.mautic.org/t/what-is-this/10780 "2018-12-05T09:40:46Z")
in post man i put this json of mautic “contacts”: { “116641”: { “isPublished”: true, “dateAdded”: “2018-02-02T01:00:35+02:00”, “dateModified”: “2018-12-04T11:48:48+02:00”, etc. etc. what is this anybody knows ?: … --- ## [Cannot add attachment](https://forum.mautic.org/t/cannot-add-attachment/10779)
**Author:** [@armitage318](https://forum.mautic.org/u/armitage318)\ **Replies:** 0\ **Last updated:** [November 29, 2018, 6:17am UTC](https://forum.mautic.org/t/cannot-add-attachment/10779 "2018-11-29T06:17:06Z")
Hi! I am using Mautic v2.14.2 I am unable to add attachment. Menu is visible, but when I click on attachment form (“select one or more…”) nothing happens. How can I solve this? From system info, all permissions are o… --- ## [Mautic cron jobs wreaking havoc on WHM/Cpanel server](https://forum.mautic.org/t/mautic-cron-jobs-wreaking-havoc-on-whm-cpanel-server/10778)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [November 28, 2018, 7:28pm UTC](https://forum.mautic.org/t/mautic-cron-jobs-wreaking-havoc-on-whm-cpanel-server/10778 "2018-11-28T19:28:23Z")
How am I supposed to post something here? Everytime I attempt to insert text I receive an error message about “unsafe” operation. What is going on? How do you post here? I put all of the server log output in opening … --- ## [mauticform-errormsg not showing](https://forum.mautic.org/t/mauticform-errormsg-not-showing/10776)
**Author:** [@cristianethiel](https://forum.mautic.org/u/cristianethiel)\ **Replies:** 0\ **Last updated:** [November 28, 2018, 3:15pm UTC](https://forum.mautic.org/t/mauticform-errormsg-not-showing/10776 "2018-11-28T15:15:13Z")
Hey guys! I need your help. mauticform-errormsg is not showing on form pages… The page just reloads and the erros appear on URL … nothing on the page…Any idea? --- ## [Mautic 2.14.2 doesn't start installation because of symfony errors](https://forum.mautic.org/t/mautic-2-14-2-doesnt-start-installation-because-of-symfony-errors/10775)
**Author:** [@bemi](https://forum.mautic.org/u/bemi)\ **Replies:** 0\ **Last updated:** [November 12, 2018, 4:44pm UTC](https://forum.mautic.org/t/mautic-2-14-2-doesnt-start-installation-because-of-symfony-errors/10775 "2018-11-12T16:44:53Z")
Hi there! I hope, someone can help me! I installed a new Mautic version 2.14.2 without any problems. However, after trying to import the database of an earlier version, the new installation was broken. I had the idea… [Previous page](https://forum.mautic.org/c/support/8.md?page=182) [Next page](https://forum.mautic.org/c/support/8.md?page=184)