# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=184 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 185 --- ## [How to style/theme the unsubscribe form](https://forum.mautic.org/t/how-to-style-theme-the-unsubscribe-form/10774)
**Author:** [@jurmobiel](https://forum.mautic.org/u/jurmobiel)\ **Replies:** 0\ **Last updated:** [November 6, 2018, 11:04am UTC](https://forum.mautic.org/t/how-to-style-theme-the-unsubscribe-form/10774 "2018-11-06T11:04:46Z")
Sorry if this is a totally noob question but I’ve not been able to figure out how to get rid of the bright purple coloring of the unsubscribe form. Example: https://marketing.sooperthemes.com/email/unsubscribe/5be192a790… --- ## [Add email to a sequence](https://forum.mautic.org/t/add-email-to-a-sequence/10773)
**Author:** [@designersinn](https://forum.mautic.org/u/designersinn)\ **Replies:** 0\ **Last updated:** [November 5, 2018, 2:18am UTC](https://forum.mautic.org/t/add-email-to-a-sequence/10773 "2018-11-05T02:18:08Z")
Hello, I need some help. I have an email sequence. Now I would like to add an e-mail to this sequence. How do I get this, that all subscribers of this autoresponder get the new emails? --- ## [Mautic Does Not Display Form HTML](https://forum.mautic.org/t/mautic-does-not-display-form-html/10772)
**Author:** [@adminloja](https://forum.mautic.org/u/adminloja)\ **Replies:** 0\ **Last updated:** [November 4, 2018, 6:10pm UTC](https://forum.mautic.org/t/mautic-does-not-display-form-html/10772 "2018-11-04T18:10:56Z")
Friends, right after creating a form, I click on manual to copy the html and paste on the page where my clients will fill out the form. Only my maltic is not displaying the html code. I already deleted and created new fo… --- ## [Update Issue...](https://forum.mautic.org/t/update-issue/10771)
**Author:** [@gigcity](https://forum.mautic.org/u/gigcity)\ **Replies:** 0\ **Last updated:** [November 4, 2018, 12:21pm UTC](https://forum.mautic.org/t/update-issue/10771 "2018-11-04T12:21:27Z")
I’m on version v2.8.1 and pretty much cannot update to v2.14.2 (via SSH connection). I have followed all instructions written. https://docs.bitnami.com/aws/apps/mautic/administration/upgrade/ https://johnlinhart.com/bl… --- ## [Getting a "CSRF token error" all the time](https://forum.mautic.org/t/getting-a-csrf-token-error-all-the-time/10770)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [October 29, 2018, 4:04pm UTC](https://forum.mautic.org/t/getting-a-csrf-token-error-all-the-time/10770 "2018-10-29T16:04:07Z")
Hi, I am getting the following error after some time of inactivity (talking about minutes, not about hours of inactivity): CSRF token error. Try to refresh the page and try again. After that, I can only refresh the pag… --- ## [How to force IP Geo Lookup?](https://forum.mautic.org/t/how-to-force-ip-geo-lookup/10769)
**Author:** [@cStuartHardwick](https://forum.mautic.org/u/cStuartHardwick)\ **Replies:** 0\ **Last updated:** [October 27, 2018, 2:55pm UTC](https://forum.mautic.org/t/how-to-force-ip-geo-lookup/10769 "2018-10-27T14:55:23Z")
The vast majority of my contacts (known and anon) have no value for country or city. I know how to manually update the geo ip lookup database, and have always done so periodically, but it seems like the lookups rarely ac… --- ## [mautic.WARNING: PHP Warning on FormModel.php](https://forum.mautic.org/t/mautic-warning-php-warning-on-formmodel-php/10768)
**Author:** [@JBG](https://forum.mautic.org/u/JBG)\ **Replies:** 0\ **Last updated:** [October 25, 2018, 8:46am UTC](https://forum.mautic.org/t/mautic-warning-php-warning-on-formmodel-php/10768 "2018-10-25T08:46:34Z")
Hi, JB from France here. I had quite a few problems to update to latest v2.14.2, but finaly made it (thank to John Linhart for the help) Now I can not see my form anymore and looking at the log I found this : \[2018-10-… --- ## [No returning out of office replies and bounces](https://forum.mautic.org/t/no-returning-out-of-office-replies-and-bounces/10766)
**Author:** [@stevebuelow](https://forum.mautic.org/u/stevebuelow)\ **Replies:** 0\ **Last updated:** [October 23, 2018, 4:01am UTC](https://forum.mautic.org/t/no-returning-out-of-office-replies-and-bounces/10766 "2018-10-23T04:01:43Z")
Hey everyone, we are having an issue while sending email Mailings via Mautic. Whenever we try to send emails the actual sending goes smoothly. Aaccording to the view and click rates we assume the clients receive the mai… --- ## [Database Schema Update Error](https://forum.mautic.org/t/database-schema-update-error/10764)
**Author:** [@ahfauth](https://forum.mautic.org/u/ahfauth)\ **Replies:** 0\ **Last updated:** [October 20, 2018, 7:35am UTC](https://forum.mautic.org/t/database-schema-update-error/10764 "2018-10-20T07:35:32Z")
I have updated Mautic from 2.13 to 2.14.1. I’m trying to make sure my database schema is up to date but I’m getting the following error: php app/console doctrine:schema:update --force Updating database schema… \[Doctri… --- ## [Send email to two emails of a contact](https://forum.mautic.org/t/send-email-to-two-emails-of-a-contact/10763)
**Author:** [@rodrigocvb](https://forum.mautic.org/u/rodrigocvb)\ **Replies:** 0\ **Last updated:** [October 19, 2018, 4:29pm UTC](https://forum.mautic.org/t/send-email-to-two-emails-of-a-contact/10763 "2018-10-19T16:29:14Z")
Hi, I added an email field to a contact. I would like to know if it’s possible to send a newsletter that considers both email addresses: the one that’s primary key and the second one I added. Thanks --- ## [Problems with Tracking and Initial Configuration](https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762)
**Author:** [@metacom](https://forum.mautic.org/u/metacom)\ **Replies:** 0\ **Last updated:** [October 18, 2018, 2:22am UTC](https://forum.mautic.org/t/problems-with-tracking-and-initial-configuration/10762 "2018-10-18T02:22:09Z")
Hi Alex, The truth is that we have problems with the cloud version. Independently of the sending of emails (we have not configured it) we are not able to detect the users or monitor them. In other words: No contacts ar… --- ## [UTM records not showing on contact history and on segments](https://forum.mautic.org/t/utm-records-not-showing-on-contact-history-and-on-segments/10761)
**Author:** [@bellafronte](https://forum.mautic.org/u/bellafronte)\ **Replies:** 0\ **Last updated:** [October 15, 2018, 8:35pm UTC](https://forum.mautic.org/t/utm-records-not-showing-on-contact-history-and-on-segments/10761 "2018-10-15T20:35:02Z")
Hello folks, None of my UTM tags are been registered on contact history and none of my segments with UTM filter working on 2.14.1 version. --- ## [Broken unsubscribe link](https://forum.mautic.org/t/broken-unsubscribe-link/10759)
**Author:** [@AndreyYunisov](https://forum.mautic.org/u/AndreyYunisov)\ **Replies:** 0\ **Last updated:** [October 15, 2018, 2:55am UTC](https://forum.mautic.org/t/broken-unsubscribe-link/10759 "2018-10-15T02:55:03Z")
Hello, Our nurtured prospects sometimes get the following unsubscribe link end - http://www.site.com/mautic/s/emails/edit/http://www.site.com/mautic/index.php/email/unsubscribe/5bbee3236fe07. There’s a duplicate in the… --- ## [Ability to customize SMTP Header for emails?](https://forum.mautic.org/t/ability-to-customize-smtp-header-for-emails/10754)
**Author:** [@eric-white](https://forum.mautic.org/u/eric-white)\ **Replies:** 0\ **Last updated:** [September 28, 2018, 5:05pm UTC](https://forum.mautic.org/t/ability-to-customize-smtp-header-for-emails/10754 "2018-09-28T17:05:17Z")
Hi, we want to set up sending certain emails from specific IPs. We are using Sparkpost to send emails through Mautic. Is there a way to customize the SMTP header so we can specify which IP pool we are sending through? --- ## [Problems with Dem. It doesn't detect a visit (among others)](https://forum.mautic.org/t/problems-with-dem-it-doesnt-detect-a-visit-among-others/10753)
**Author:** [@metacom](https://forum.mautic.org/u/metacom)\ **Replies:** 0\ **Last updated:** [September 28, 2018, 5:45am UTC](https://forum.mautic.org/t/problems-with-dem-it-doesnt-detect-a-visit-among-others/10753 "2018-09-28T05:45:11Z")
Hello, I’m testing the demo. However, I’m having difficulties. I think we have a problem in the preconfiguration: Can the demonstration track data from our main domain? Are the contacts loaded manually? We understand … --- ## [Multiple campaigns are not sending emails](https://forum.mautic.org/t/multiple-campaigns-are-not-sending-emails/10752)
**Author:** [@imankitshah](https://forum.mautic.org/u/imankitshah)\ **Replies:** 0\ **Last updated:** [September 27, 2018, 6:13am UTC](https://forum.mautic.org/t/multiple-campaigns-are-not-sending-emails/10752 "2018-09-27T06:13:42Z")
I want to run multiple campaigns at a time However emails are going to 1 campaign only. It is not working for multiple campaigns simultaneously. May anyone help to resolve this issue. --- ## [Emails Won't Send](https://forum.mautic.org/t/emails-wont-send/10751)
**Author:** [@themodernelectric](https://forum.mautic.org/u/themodernelectric)\ **Replies:** 0\ **Last updated:** [September 22, 2018, 1:43pm UTC](https://forum.mautic.org/t/emails-wont-send/10751 "2018-09-22T13:43:34Z")
This has probably been addressed before multiple times, but all of the forums, topics, posts are not visible to me. It says “No topics were found here!” across all the Forums. I can’t get emails to send in Mautic. I hav… --- ## [Trackable Links outside Email](https://forum.mautic.org/t/trackable-links-outside-email/10747)
**Author:** [@malcolm](https://forum.mautic.org/u/malcolm)\ **Replies:** 0\ **Last updated:** [September 17, 2018, 10:29pm UTC](https://forum.mautic.org/t/trackable-links-outside-email/10747 "2018-09-17T22:29:47Z")
Hi, I’m using self-hosted mautic to run email campaigns, and the trackable links are working fine. However, now I want to extend those campaigns onto social as well. I’m wondering if it’s possible to have mautic genera… --- ## [configuration panel wont load](https://forum.mautic.org/t/configuration-panel-wont-load/10745)
**Author:** [@danontlv](https://forum.mautic.org/u/danontlv)\ **Replies:** 0\ **Last updated:** [September 15, 2018, 5:15am UTC](https://forum.mautic.org/t/configuration-panel-wont-load/10745 "2018-09-15T05:15:40Z")
Hi There, i am new to Mautic, i am having problems as the configuration panel wont load after i changed email settings. now i can’t acces these setting to edit them. can someone advise? thanks, Meir --- ## [Dynamic Content Causing Error 500](https://forum.mautic.org/t/dynamic-content-causing-error-500/10744)
**Author:** [@Cyanstar](https://forum.mautic.org/u/Cyanstar)\ **Replies:** 0\ **Last updated:** [September 14, 2018, 7:38am UTC](https://forum.mautic.org/t/dynamic-content-causing-error-500/10744 "2018-09-14T07:38:52Z")
Hi guys, Not sure if I’m being really dumb, with how I’ve set up my dynamic content, or if I have some form of error in my installation. Whenever I add dynamic content to a page, it spits out the 500 error for none admi… --- ## [Dynamic Content Causing Error 500](https://forum.mautic.org/t/dynamic-content-causing-error-500/10743)
**Author:** [@Cyanstar](https://forum.mautic.org/u/Cyanstar)\ **Replies:** 0\ **Last updated:** [September 14, 2018, 6:30am UTC](https://forum.mautic.org/t/dynamic-content-causing-error-500/10743 "2018-09-14T06:30:31Z")
Hi guys, Not sure if I’m being really dumb, with how I’ve set up my dynamic content, or if I have some form of error in my installation. Whenever I add dynamic content to a page, it spits out the 500 error for none admi… --- ## [Cookies](https://forum.mautic.org/t/cookies/10742)
**Author:** [@psnabe](https://forum.mautic.org/u/psnabe)\ **Replies:** 0\ **Last updated:** [September 12, 2018, 11:38pm UTC](https://forum.mautic.org/t/cookies/10742 "2018-09-12T23:38:05Z")
Hi I’m trying to figure out what kind of cookies Mautic sets and what they are used for. Can i find this information somewhere? I did a cookie scan of my website - and it found the following cookies (set from the subdo… --- ## [Support forum posts have been completely wiped out](https://forum.mautic.org/t/support-forum-posts-have-been-completely-wiped-out/10741)
**Author:** [@mbrinson](https://forum.mautic.org/u/mbrinson)\ **Replies:** 0\ **Last updated:** [September 12, 2018, 5:09pm UTC](https://forum.mautic.org/t/support-forum-posts-have-been-completely-wiped-out/10741 "2018-09-12T17:09:34Z")
Was this on purpose? --- ## [How to Upgrade Mautic v2.8.1 to Version 2.14.0](https://forum.mautic.org/t/how-to-upgrade-mautic-v2-8-1-to-version-2-14-0/10738)
**Author:** [@ravibabu](https://forum.mautic.org/u/ravibabu)\ **Replies:** 0\ **Last updated:** [September 10, 2018, 7:59am UTC](https://forum.mautic.org/t/how-to-upgrade-mautic-v2-8-1-to-version-2-14-0/10738 "2018-09-10T07:59:00Z")
Hi, I am using Mautic v2.8.1. I have to update the Mautic latest version. Please Guide me to update. --- ## [Duplicate/Triplicate contacts in Mautic, connected with Pipedrive](https://forum.mautic.org/t/duplicate-triplicate-contacts-in-mautic-connected-with-pipedrive/10736)
**Author:** [@enric](https://forum.mautic.org/u/enric)\ **Replies:** 0\ **Last updated:** [September 4, 2018, 7:16am UTC](https://forum.mautic.org/t/duplicate-triplicate-contacts-in-mautic-connected-with-pipedrive/10736 "2018-09-04T07:16:12Z")
I have my Mautic account that imports the Pipedrive persons. The major part of my contacts appear duplicated. The first is only created. The second one is created and updated. The two contacts are created at the same tim… --- ## [How to set up mautic for a franchise type business](https://forum.mautic.org/t/how-to-set-up-mautic-for-a-franchise-type-business/10735)
**Author:** [@himesh](https://forum.mautic.org/u/himesh)\ **Replies:** 0\ **Last updated:** [September 2, 2018, 7:25am UTC](https://forum.mautic.org/t/how-to-set-up-mautic-for-a-franchise-type-business/10735 "2018-09-02T07:25:17Z")
Hi, Firstly, I would like to congratulate all the team members (developers,designers, leads and the core members) who are responsible for the whole Mautic platform’s creation. I have recently set up this tool to unders… --- ## [there is a bug executing my crons jobs](https://forum.mautic.org/t/there-is-a-bug-executing-my-crons-jobs/10731)
**Author:** [@jgiraudeau](https://forum.mautic.org/u/jgiraudeau)\ **Replies:** 0\ **Last updated:** [August 31, 2018, 2:34pm UTC](https://forum.mautic.org/t/there-is-a-bug-executing-my-crons-jobs/10731 "2018-08-31T14:34:46Z")
can someone help me ? this is the script \ **Author:** [@saikat](https://forum.mautic.org/u/saikat)\ **Replies:** 1\ **Last updated:** [August 30, 2018, 10:01am UTC](https://forum.mautic.org/t/queued-emails-are-blocked/10730 "2018-08-30T10:01:16Z") Emails are blocked, getting the following error on cron (mautic:emails:send -vvv -env=dev) \[Swift\_TransportException\] Cannot send message without a sender address mautic:emails:send \[–message-limit \[MESSAGE-LIMIT\]\] \[–… --- ## ["Campaign"-tab does not work](https://forum.mautic.org/t/campaign-tab-does-not-work/10673)
**Author:** [@onlinemarketeer](https://forum.mautic.org/u/onlinemarketeer)\ **Replies:** 3\ **Last updated:** [August 30, 2018, 5:50am UTC](https://forum.mautic.org/t/campaign-tab-does-not-work/10673 "2018-08-30T05:50:49Z")
Hey there, I am running 2.14 on PHP 7.1.19 For some odd reason nothing happens when I click the campaigns tab. Console aint telling me much either: https://www.brandnewday.email/s/campaigns?\_=1533285211131&mauticUser… --- ## [Unable to load configuration page](https://forum.mautic.org/t/unable-to-load-configuration-page/10454)
**Author:** [@uiterhage](https://forum.mautic.org/u/uiterhage)\ **Replies:** 4\ **Last updated:** [August 29, 2018, 9:37am UTC](https://forum.mautic.org/t/unable-to-load-configuration-page/10454 "2018-08-29T09:37:20Z")
Hello everyone, I’ve been screening the forum for the same issue, but not one of them look related to the issue that I have: Yesterday morning I was configuring the imap-mail settings, which seems to work at the end (I… [Previous page](https://forum.mautic.org/c/support/8.md?page=183) [Next page](https://forum.mautic.org/c/support/8.md?page=185)