# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=185 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 186 --- ## [In v2.14.0 Nothing Happens When I Click On Emails](https://forum.mautic.org/t/in-v2-14-0-nothing-happens-when-i-click-on-emails/10661)
**Author:** [@richardmerry](https://forum.mautic.org/u/richardmerry)\ **Replies:** 10\ **Last updated:** [August 28, 2018, 4:50am UTC](https://forum.mautic.org/t/in-v2-14-0-nothing-happens-when-i-click-on-emails/10661 "2018-08-28T04:50:40Z")
Hi, I have just upgraded to v2.14.0 successfully (from v2.13) and when I click on ‘email’ (in Channels) nothing happens. Checked log and I get this but I don’t know what it means. I would really appreciate any help, t… --- ## [Configuration-Page does not appear (Error in logfile)](https://forum.mautic.org/t/configuration-page-does-not-appear-error-in-logfile/10727)
**Author:** [@scinet](https://forum.mautic.org/u/scinet)\ **Replies:** 0\ **Last updated:** [August 27, 2018, 10:33am UTC](https://forum.mautic.org/t/configuration-page-does-not-appear-error-in-logfile/10727 "2018-08-27T10:33:15Z")
Hi, we just startet to use mautic and we have the following problem. If we are logged in the backend - clicking at “configuration”, the site does not appear. In the logfile are these lines: \[2018-08-27 10:20:33\] mau… --- ## [Emails not sending after update to 2.14.0](https://forum.mautic.org/t/emails-not-sending-after-update-to-2-14-0/10725)
**Author:** [@tudor](https://forum.mautic.org/u/tudor)\ **Replies:** 0\ **Last updated:** [August 25, 2018, 3:09am UTC](https://forum.mautic.org/t/emails-not-sending-after-update-to-2-14-0/10725 "2018-08-25T03:09:38Z")
Hi, After update to 2.14.0, in campaigns all emails appears to be sent (100%) but in reality only a few are sent ( 10 - 300 randomly) I switched back to 2.13.1 and everything it’s working fine. Regards --- ## [Campaign emails not delivering.](https://forum.mautic.org/t/campaign-emails-not-delivering/10724)
**Author:** [@ajfrank](https://forum.mautic.org/u/ajfrank)\ **Replies:** 0\ **Last updated:** [August 24, 2018, 5:45pm UTC](https://forum.mautic.org/t/campaign-emails-not-delivering/10724 "2018-08-24T17:45:33Z")
I’m using Mautic + Amazon SES and sent emails via campaign, and sending statistics on amazon aws dashboard says it was delivered but actually the recipients didn’t receive them. Test emails get sent successfully. https:… --- ## [What are working Monitored Inbox Settings for Mautic to Fetch Emails via IMAP?](https://forum.mautic.org/t/what-are-working-monitored-inbox-settings-for-mautic-to-fetch-emails-via-imap/10723)
**Author:** [@trialsmandan](https://forum.mautic.org/u/trialsmandan)\ **Replies:** 0\ **Last updated:** [August 24, 2018, 1:14pm UTC](https://forum.mautic.org/t/what-are-working-monitored-inbox-settings-for-mautic-to-fetch-emails-via-imap/10723 "2018-08-24T13:14:21Z")
Scenario: I set up a fresh Linux / Plesk VPS using Postfix / Dovecot, and of course Mautic. I want to use my own MTA / SMTP / IMAP services that are on the same server as where Mautic is installed. Not an outside service… --- ## [Form does not redirect to success page](https://forum.mautic.org/t/form-does-not-redirect-to-success-page/10720)
**Author:** [@adminloja](https://forum.mautic.org/u/adminloja)\ **Replies:** 2\ **Last updated:** [August 24, 2018, 11:44am UTC](https://forum.mautic.org/t/form-does-not-redirect-to-success-page/10720 "2018-08-24T11:44:43Z")
Hello greetings to friends. Help me. I have a form at www.cupom.vanniksemijoias.com.br/index1.html. After completing the fields click on the send button should be directed to the page of success in www.cupom.vanniksemijo… --- ## [offline campaign and sheduled events](https://forum.mautic.org/t/offline-campaign-and-sheduled-events/10716)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 0\ **Last updated:** [August 23, 2018, 4:15am UTC](https://forum.mautic.org/t/offline-campaign-and-sheduled-events/10716 "2018-08-23T04:15:07Z")
Hello, what happens with sheduled events if a campaign is offline but the event is comming in some days? THX --- ## [Dynamics CRM Plugin Not Pulling Contacts](https://forum.mautic.org/t/dynamics-crm-plugin-not-pulling-contacts/10715)
**Author:** [@joshuagigabit-com](https://forum.mautic.org/u/joshuagigabit-com)\ **Replies:** 0\ **Last updated:** [August 22, 2018, 4:58pm UTC](https://forum.mautic.org/t/dynamics-crm-plugin-not-pulling-contacts/10715 "2018-08-22T16:58:25Z")
Everything is setup correctly, had no problem authorizing. However no contacts are coming through. Manualy Tried the following commands: \[root@cp marketing\]# php app/console mautic:integration:fetchleads -i Dynamics C… --- ## [500 Error on mautic/s/emails](https://forum.mautic.org/t/500-error-on-mautic-s-emails/10714)
**Author:** [@cody-z-changgmail-co](https://forum.mautic.org/u/cody-z-changgmail-co)\ **Replies:** 0\ **Last updated:** [August 21, 2018, 7:13pm UTC](https://forum.mautic.org/t/500-error-on-mautic-s-emails/10714 "2018-08-21T19:13:21Z")
Hey Everyone, I’m trying to create an email but when I login and click on Segments, then click on ‘Emails’ - nothing happens - it just keeps loading. When I access my URL at www.url.com/mautic/s/events I get sent to an… --- ## [send emails on condition: import of contacts](https://forum.mautic.org/t/send-emails-on-condition-import-of-contacts/10713)
**Author:** [@yogesh224](https://forum.mautic.org/u/yogesh224)\ **Replies:** 0\ **Last updated:** [August 21, 2018, 6:30am UTC](https://forum.mautic.org/t/send-emails-on-condition-import-of-contacts/10713 "2018-08-21T06:30:06Z")
Hello Team, I have a list of 300 contacts say list1, and want to send set of 3emailers (day1 , day4,day7). Every 2/3 days I have a new set of contacts that need to be imported into above list1, how do I set the trigge… --- ## [EMails not sending](https://forum.mautic.org/t/emails-not-sending/10705)
**Author:** [@dialcare](https://forum.mautic.org/u/dialcare)\ **Replies:** 1\ **Last updated:** [August 20, 2018, 2:45am UTC](https://forum.mautic.org/t/emails-not-sending/10705 "2018-08-20T02:45:36Z")
I have done the entire installation properly along with cronjobs were properly configured as per the required settings, but yet my emails are not sending. My email service provider is elastic email. Can someone help ? --- ## [Move from Cloud Free to Self-Hosted Instance?](https://forum.mautic.org/t/move-from-cloud-free-to-self-hosted-instance/10682)
**Author:** [@cfernsbs](https://forum.mautic.org/u/cfernsbs)\ **Replies:** 5\ **Last updated:** [August 16, 2018, 1:10pm UTC](https://forum.mautic.org/t/move-from-cloud-free-to-self-hosted-instance/10682 "2018-08-16T13:10:42Z")
Hi, I’ve been an avid Cloud Free user for years. It’s now time to move to a self-hosted instance of Mautic. I’ve got it activated on my server, but want to import to Cloud Free database so that I don’t lose data, camp… --- ## [unable to create email](https://forum.mautic.org/t/unable-to-create-email/10676)
**Author:** [@emoh](https://forum.mautic.org/u/emoh)\ **Replies:** 2\ **Last updated:** [August 16, 2018, 1:08pm UTC](https://forum.mautic.org/t/unable-to-create-email/10676 "2018-08-16T13:08:23Z")
I have a similar issue as this guy https://www.youtube.com/watch?v=Hy0caXzTzIA&feature=youtu.be. While he is able to resolve the issue by disabling cmod security in Cpanel. But my issue still exist. Does anyone know how… --- ## [Campaign not sending emails to entire segment](https://forum.mautic.org/t/campaign-not-sending-emails-to-entire-segment/10684)
**Author:** [@eric-white](https://forum.mautic.org/u/eric-white)\ **Replies:** 2\ **Last updated:** [August 16, 2018, 12:19pm UTC](https://forum.mautic.org/t/campaign-not-sending-emails-to-entire-segment/10684 "2018-08-16T12:19:54Z")
Hi, we are having issues with our Mautic account not sending campaign emails to all of the contacts within a segment. I am sure everything within the campaign has been set up correctly, and this issue seems to have start… --- ## [Limit Amount of Contacts in Mautic](https://forum.mautic.org/t/limit-amount-of-contacts-in-mautic/10629)
**Author:** [@davebrener](https://forum.mautic.org/u/davebrener)\ **Replies:** 3\ **Last updated:** [August 15, 2018, 5:24pm UTC](https://forum.mautic.org/t/limit-amount-of-contacts-in-mautic/10629 "2018-08-15T17:24:59Z")
Hello, Is there a way to limit the number of Contacts one can add in Mautic? Thanks! --- ## [Customised sender email address](https://forum.mautic.org/t/customised-sender-email-address/10411)
**Author:** [@Srikanth\_robbi](https://forum.mautic.org/u/Srikanth_robbi)\ **Replies:** 3\ **Last updated:** [August 15, 2018, 4:43pm UTC](https://forum.mautic.org/t/customised-sender-email-address/10411 "2018-08-15T16:43:38Z")
Can i have customised sender email address for my email campaigns? What i am trying is to give that personalized touch to my emails going out to my prospects where the the email should look like it has gone from a sales … --- ## [execution time cron jobs](https://forum.mautic.org/t/execution-time-cron-jobs/10703)
**Author:** [@krinic](https://forum.mautic.org/u/krinic)\ **Replies:** 0\ **Last updated:** [August 15, 2018, 11:03am UTC](https://forum.mautic.org/t/execution-time-cron-jobs/10703 "2018-08-15T11:03:47Z")
I have a problem my contact list is 1,200 contacts, when I sent an email through the mautic campaigns, some of my contacts receive 2 or more times the same email I use the standard configuration of cron jobs and my SMT… --- ## [Dynamic content placeholder in email is not replaced](https://forum.mautic.org/t/dynamic-content-placeholder-in-email-is-not-replaced/10702)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [August 15, 2018, 8:42am UTC](https://forum.mautic.org/t/dynamic-content-placeholder-in-email-is-not-replaced/10702 "2018-08-15T08:42:29Z")
Hi, I created an email in code mode. In this mode the dynamic content objects have to be created outside the editor. I created a new dynamic content, switched to the editor and put the placeholder directly into the HTML… --- ## [Mautic API + Ninja Popup Plugin for Wordpress](https://forum.mautic.org/t/mautic-api-ninja-popup-plugin-for-wordpress/10700)
**Author:** [@dletkemann](https://forum.mautic.org/u/dletkemann)\ **Replies:** 0\ **Last updated:** [August 15, 2018, 2:43am UTC](https://forum.mautic.org/t/mautic-api-ninja-popup-plugin-for-wordpress/10700 "2018-08-15T02:43:48Z")
Hello, we have a problem with the connection to an API that we created in Mautic. After the instalation of “Ninja Popup Plugin” in Wordpress we try to connect the plugin with Mautic using the “Mailing List Manager” of “… --- ## [Error sending emails after upgrading Mautic to v2.14.0](https://forum.mautic.org/t/error-sending-emails-after-upgrading-mautic-to-v2-14-0/10699)
**Author:** [@carloscaro](https://forum.mautic.org/u/carloscaro)\ **Replies:** 0\ **Last updated:** [August 14, 2018, 4:02pm UTC](https://forum.mautic.org/t/error-sending-emails-after-upgrading-mautic-to-v2-14-0/10699 "2018-08-14T16:02:34Z")
After we upgraded Mautic to v2.14.0, the mautic:emails:send command started to report this error message: mautic.NOTICE: Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Type error: Argument 1 passed to Swift\_Tran… --- ## [elastic email bounce integration](https://forum.mautic.org/t/elastic-email-bounce-integration/10687)
**Author:** [@agrezzi](https://forum.mautic.org/u/agrezzi)\ **Replies:** 1\ **Last updated:** [August 14, 2018, 12:14pm UTC](https://forum.mautic.org/t/elastic-email-bounce-integration/10687 "2018-08-14T12:14:44Z")
I’m trying to connect elastic email with mautic. For bounce I have to set Notification URL with http://your-mautic-url.tld/mailer/elasticemail/callback (https://www.mautic.org/docs/en/emails/bounce\_management.html) but t… --- ## [need help](https://forum.mautic.org/t/need-help/10698)
**Author:** [@richa](https://forum.mautic.org/u/richa)\ **Replies:** 0\ **Last updated:** [August 14, 2018, 8:24am UTC](https://forum.mautic.org/t/need-help/10698 "2018-08-14T08:24:08Z")
hi there, can i send demo mails from mautic(free version). we are trying to use mautic after that we will buy it. please fix my issue. can we do that or not tell me please(Richa.t@sarrsolutions.com) Best Regards, R… --- ## [How to unsubscribe user from a mailing list](https://forum.mautic.org/t/how-to-unsubscribe-user-from-a-mailing-list/10697)
**Author:** [@blackdracon](https://forum.mautic.org/u/blackdracon)\ **Replies:** 0\ **Last updated:** [August 14, 2018, 3:17am UTC](https://forum.mautic.org/t/how-to-unsubscribe-user-from-a-mailing-list/10697 "2018-08-14T03:17:08Z")
Hi, tell me how to unsubscribe from the Mautic mailing list. The man did not press a button to unsubscribe, but asked him to unsubscribe from the letter. As without the user’s participation, cancel the subscription to th… --- ## [Can't find API Credentials Menu](https://forum.mautic.org/t/cant-find-api-credentials-menu/10689)
**Author:** [@amainz](https://forum.mautic.org/u/amainz)\ **Replies:** 2\ **Last updated:** [August 14, 2018, 1:36am UTC](https://forum.mautic.org/t/cant-find-api-credentials-menu/10689 "2018-08-14T01:36:35Z")
I am using Mautic 2.14. I can’t find the menu item “API Credentials” on the settings menu. I have activated the API under Settings -\> API Settings -\> API Enabled? -\> YES … but I can’t see the API Credentials. Any ide… --- ## [Salesforce Integration Dropping Leads](https://forum.mautic.org/t/salesforce-integration-dropping-leads/10694)
**Author:** [@david-datamine](https://forum.mautic.org/u/david-datamine)\ **Replies:** 0\ **Last updated:** [August 13, 2018, 9:27am UTC](https://forum.mautic.org/t/salesforce-integration-dropping-leads/10694 "2018-08-13T09:27:01Z")
So I’ve set up the Salesforce integration and everything has been working just fine, up until now. After investigating a non-related issue I’ve found that the Salesforce integration has only been accepting leads that are… --- ## [My Campaign bypass the Visit Page Hit](https://forum.mautic.org/t/my-campaign-bypass-the-visit-page-hit/10691)
**Author:** [@mauwiksdotcom](https://forum.mautic.org/u/mauwiksdotcom)\ **Replies:** 1\ **Last updated:** [August 11, 2018, 4:39am UTC](https://forum.mautic.org/t/my-campaign-bypass-the-visit-page-hit/10691 "2018-08-11T04:39:14Z")
Important Action details follow: Sign-Up Newsletter Form Sends Confirmation Email, Add to Opt-in Segment If Visit Confirm Page Add to Newsletter List (Segment), Send Welcome Email NOTE: The problem is that when I test… --- ## [How to determine if Cron jobs running properly](https://forum.mautic.org/t/how-to-determine-if-cron-jobs-running-properly/10340)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 7\ **Last updated:** [August 11, 2018, 1:01am UTC](https://forum.mautic.org/t/how-to-determine-if-cron-jobs-running-properly/10340 "2018-08-11T01:01:35Z")
Hi: I installed Mautic last week and added the required Cron jobs, plus a couple of optional ones. But how do I determine if they’re running properly? I don’t see any entries about running the Cron jobs in the Mautic … --- ## [Can't Access Configurations Page](https://forum.mautic.org/t/cant-access-configurations-page/10630)
**Author:** [@hexarthrius](https://forum.mautic.org/u/hexarthrius)\ **Replies:** 5\ **Last updated:** [August 9, 2018, 3:34pm UTC](https://forum.mautic.org/t/cant-access-configurations-page/10630 "2018-08-09T15:34:53Z")
Hello, I cannot access the configurations page. When I try to click the Configurations button on the right side of the nav bar, it continuously loads and then stops. Here’s a preview of what happens: http://uploads.tec… --- ## [Able to revert to old version?](https://forum.mautic.org/t/able-to-revert-to-old-version/10679)
**Author:** [@emoh](https://forum.mautic.org/u/emoh)\ **Replies:** 1\ **Last updated:** [August 9, 2018, 3:26pm UTC](https://forum.mautic.org/t/able-to-revert-to-old-version/10679 "2018-08-09T15:26:20Z")
It seems like the new version has some bugs and the worst part is that I am not able to create an email which is the basic function I was looking for here. Is there a way to revert to the old stable version? Any altern… --- ## [Use Landing Page When Clicking Unsubscribe Link](https://forum.mautic.org/t/use-landing-page-when-clicking-unsubscribe-link/10688)
**Author:** [@mauwiksdotcom](https://forum.mautic.org/u/mauwiksdotcom)\ **Replies:** 0\ **Last updated:** [August 9, 2018, 6:32am UTC](https://forum.mautic.org/t/use-landing-page-when-clicking-unsubscribe-link/10688 "2018-08-09T06:32:05Z")
Please help me with this. When I try to unsubscribe using my own alternate email from a subscribed segment, I redirect to the preference page. I’d like to use my own unsubscribe page. How do we redirect the link to it w… [Previous page](https://forum.mautic.org/c/support/8.md?page=184) [Next page](https://forum.mautic.org/c/support/8.md?page=186)