# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=186 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 187 --- ## [Unsubscribe error clicking link in email](https://forum.mautic.org/t/unsubscribe-error-clicking-link-in-email/10683)
**Author:** [@dominicc](https://forum.mautic.org/u/dominicc)\ **Replies:** 1\ **Last updated:** [August 7, 2018, 3:39pm UTC](https://forum.mautic.org/t/unsubscribe-error-clicking-link-in-email/10683 "2018-08-07T15:39:49Z")
Hello, I sent a test email to a friend. SMTP is set up correctly and tested working. Email sent successfully. We opened the email and clicked on the unsubscribe link. It took us to a blank page that said, This site can… --- ## [Can't add Contacts to Campaign](https://forum.mautic.org/t/cant-add-contacts-to-campaign/10681)
**Author:** [@flaviolessa](https://forum.mautic.org/u/flaviolessa)\ **Replies:** 0\ **Last updated:** [August 7, 2018, 11:04am UTC](https://forum.mautic.org/t/cant-add-contacts-to-campaign/10681 "2018-08-07T11:04:37Z")
Yesterday I was able to make campaigns, but today all of the new ones I create show no contacts at all. It keeps appearing the message: “No Contacts Found Seems there are none! Try changing a filter if applicable.” Ev… --- ## [DB Error on Upgrade to 2.14](https://forum.mautic.org/t/db-error-on-upgrade-to-2-14/10677)
**Author:** [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Replies:** 1\ **Last updated:** [August 6, 2018, 12:11pm UTC](https://forum.mautic.org/t/db-error-on-upgrade-to-2-14/10677 "2018-08-06T12:11:56Z")
I upgraded using the SSH command line from 2.13 t. 2.14 just now. The system seems to work just fine but there is an error in the log: mautic.NOTICE: Doctrine\\DBAL\\Exception\\DriverException: An exception occurred while… --- ## [2.14 redirecting mtc.js to insecure/non-ssl?](https://forum.mautic.org/t/2-14-redirecting-mtc-js-to-insecure-non-ssl/10672)
**Author:** [@andjules](https://forum.mautic.org/u/andjules)\ **Replies:** 0\ **Last updated:** [August 2, 2018, 8:33pm UTC](https://forum.mautic.org/t/2-14-redirecting-mtc-js-to-insecure-non-ssl/10672 "2018-08-02T20:33:22Z")
I recently updated to 2.14 I’m noticing that my mautic script is throwing mixed content/insecure warnings and is calling http://mautic.example.com/mtc.js even though: the original page is at https://example.com the m… --- ## [Version 2.13.1 update fails](https://forum.mautic.org/t/version-2-13-1-update-fails/10595)
**Author:** [@mediamix](https://forum.mautic.org/u/mediamix)\ **Replies:** 9\ **Last updated:** [August 2, 2018, 12:52pm UTC](https://forum.mautic.org/t/version-2-13-1-update-fails/10595 "2018-08-02T12:52:24Z")
When attempting to update to Version 2.13.1 of Mautic, the update completes but then an error message displays that the install is broken. This happened on three domains. I restored from a backup and tried again and th… --- ## [Custom preference page not showing](https://forum.mautic.org/t/custom-preference-page-not-showing/10671)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [August 1, 2018, 1:55pm UTC](https://forum.mautic.org/t/custom-preference-page-not-showing/10671 "2018-08-01T13:55:21Z")
Hi, My goal is to provide a custom preference page (channel, frequency and so on). Here is what I did: Created a landing page and marked it as “Is preference center” Created an email and selected it under “Preference … --- ## [Configuring contact API response](https://forum.mautic.org/t/configuring-contact-api-response/10670)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [August 1, 2018, 1:23pm UTC](https://forum.mautic.org/t/configuring-contact-api-response/10670 "2018-08-01T13:23:15Z")
Hi, I have I Mautic system with 10.000+ contacts I need to access via the API. First of all I need a list of all contact which were modified within the last 2 days. I am using the following code to access the contacts: … --- ## [Error when update schema](https://forum.mautic.org/t/error-when-update-schema/10668)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 1\ **Last updated:** [August 1, 2018, 6:55am UTC](https://forum.mautic.org/t/error-when-update-schema/10668 "2018-08-01T06:55:22Z")
Hi… What should I do… when i did update schema by access this url http://mydomain.com/s/update/schema and show error message “An error occurred while updating the database. Check log for more details.” I did not und… --- ## [integration with thrive](https://forum.mautic.org/t/integration-with-thrive/10667)
**Author:** [@emoh](https://forum.mautic.org/u/emoh)\ **Replies:** 0\ **Last updated:** [July 31, 2018, 7:24pm UTC](https://forum.mautic.org/t/integration-with-thrive/10667 "2018-07-31T19:24:26Z")
Hello Support, I am having an issue to integrate with thrive leads. I completed the API and was on the second step (set connection details) when there is a blank. From what I have read, there is a email list (which is no… --- ## [Campain issue](https://forum.mautic.org/t/campain-issue/10660)
**Author:** [@3atosfilmes](https://forum.mautic.org/u/3atosfilmes)\ **Replies:** 5\ **Last updated:** [July 31, 2018, 9:03am UTC](https://forum.mautic.org/t/campain-issue/10660 "2018-07-31T09:03:29Z")
I recently install the new mautic version and I can’t open the Campaigns mood. --- ## [Mautic broken after update](https://forum.mautic.org/t/mautic-broken-after-update/10665)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 1\ **Last updated:** [July 31, 2018, 2:49am UTC](https://forum.mautic.org/t/mautic-broken-after-update/10665 "2018-07-31T02:49:16Z")
I’ve updated Mautic to the latest version with app/console mautic:update:apply Now Mautic is broken, I cannot run any commands anymore. It says’" PHP Fatal error: Cannot use Mautic\\LeadBundle\\Entity\\DoNotContact as Do… --- ## [Chain actions and merge branches?](https://forum.mautic.org/t/chain-actions-and-merge-branches/10666)
**Author:** [@opryzelp](https://forum.mautic.org/u/opryzelp)\ **Replies:** 0\ **Last updated:** [July 30, 2018, 3:20pm UTC](https://forum.mautic.org/t/chain-actions-and-merge-branches/10666 "2018-07-30T15:20:23Z")
2 questions. How can I chain actions in the campaign builder? For example, I have a campaign and I want to send 2 emails, one after the other with a 1 hour delay between them. http://prntscr.com/kcy6yg After I’ve adde… --- ## [Multi language support when sending emails](https://forum.mautic.org/t/multi-language-support-when-sending-emails/10086)
**Author:** [@chizuokagmail-com](https://forum.mautic.org/u/chizuokagmail-com)\ **Replies:** 2\ **Last updated:** [July 28, 2018, 5:56pm UTC](https://forum.mautic.org/t/multi-language-support-when-sending-emails/10086 "2018-07-28T17:56:14Z")
Hi everyone, As i notice there is “Translations” for emails. When im sending a campaign, i was half expecting that if a user of a certain locale will be automatically be sent email in that locale if it is available. Bu… --- ## [Form is not redirecting every time.](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095)
**Author:** [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Replies:** 20\ **Last updated:** [July 25, 2018, 7:23am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095 "2018-07-25T07:23:14Z")
I am facing an issue where forms are not redirecting to thank you page every time. I am using mautic tool from URL http://XYZ.maytic.net instead of hosting it. I noticed console error which were mentioned below, given by… --- ## [New contact is tagged "Do not contact"](https://forum.mautic.org/t/new-contact-is-tagged-do-not-contact/10245)
**Author:** [@osaze-osoba](https://forum.mautic.org/u/osaze-osoba)\ **Replies:** 4\ **Last updated:** [July 25, 2018, 6:00am UTC](https://forum.mautic.org/t/new-contact-is-tagged-do-not-contact/10245 "2018-07-25T06:00:34Z")
I just finished setting up Mautic for a client and tried creating a list with test contacts to send a few emails to. I created myself as a contact with an email address that hasn’t been used before on this Mautic instan… --- ## [Unsubscribes not pushing to hubspot](https://forum.mautic.org/t/unsubscribes-not-pushing-to-hubspot/10656)
**Author:** [@admstearns](https://forum.mautic.org/u/admstearns)\ **Replies:** 0\ **Last updated:** [July 24, 2018, 4:07pm UTC](https://forum.mautic.org/t/unsubscribes-not-pushing-to-hubspot/10656 "2018-07-24T16:07:26Z")
I have created a campaign where are my unsubscribes in mautic go to an unsubscribe segment. This segment is then “pushed to integration” to update in hubspot but it’s not working… Any ideas? Thanks! --- ## [Machform Data](https://forum.mautic.org/t/machform-data/10653)
**Author:** [@tcarson](https://forum.mautic.org/u/tcarson)\ **Replies:** 0\ **Last updated:** [July 22, 2018, 10:52am UTC](https://forum.mautic.org/t/machform-data/10653 "2018-07-22T10:52:21Z")
Have a form from MachForm which allows a webhook to be made to send the data to somewhere else which I want sent to my Mautic form also but not sure the info I need to put into it to make it work. Have asked their forum … --- ## [mail queue doesn't process](https://forum.mautic.org/t/mail-queue-doesnt-process/10648)
**Author:** [@cswainhart](https://forum.mautic.org/u/cswainhart)\ **Replies:** 4\ **Last updated:** [July 22, 2018, 10:28am UTC](https://forum.mautic.org/t/mail-queue-doesnt-process/10648 "2018-07-22T10:28:32Z")
I send segment email and mautic says they are sent, but emails do not get delivered. I look and see them stacked in queue: ll /home/xxxx/public\_html/app/spool/default/ -rw-r–r-- 1 xxxxxxxxxx xxxxxxxxxx 20261 Jul 18 19:… --- ## [How is a Row a form marked as deleted in the database](https://forum.mautic.org/t/how-is-a-row-a-form-marked-as-deleted-in-the-database/10651)
**Author:** [@emillerphx](https://forum.mautic.org/u/emillerphx)\ **Replies:** 0\ **Last updated:** [July 20, 2018, 11:11am UTC](https://forum.mautic.org/t/how-is-a-row-a-form-marked-as-deleted-in-the-database/10651 "2018-07-20T11:11:11Z")
We use some Basic STL to create reports from data we collect in forms. Sometimes we delete an entry in a form using the GUI. But when I look at the table, the entry row is still in the database table. How does Mautic … --- ## [Not receiving auto response emails](https://forum.mautic.org/t/not-receiving-auto-response-emails/10650)
**Author:** [@kirtik](https://forum.mautic.org/u/kirtik)\ **Replies:** 0\ **Last updated:** [July 20, 2018, 2:47am UTC](https://forum.mautic.org/t/not-receiving-auto-response-emails/10650 "2018-07-20T02:47:01Z")
Hello, My cron jobs are working.I setup a form linked to a campaign which have been set to respond to those who opt in into my form. I have tested several emails and I’m not getting the follow emails. But when i selec… --- ## [Auto Responder Not working](https://forum.mautic.org/t/auto-responder-not-working/10484)
**Author:** [@harkinsoft](https://forum.mautic.org/u/harkinsoft)\ **Replies:** 3\ **Last updated:** [July 20, 2018, 2:42am UTC](https://forum.mautic.org/t/auto-responder-not-working/10484 "2018-07-20T02:42:52Z")
Hello, My cron jobs are working. You can check this screenshot: https://prnt.sc/jgbil9 I have amazon ses setup and added, I tested everything and i got success. Problem: I setup a form linked to a campaign which have … --- ## [Sending different Mails when customer orders different items](https://forum.mautic.org/t/sending-different-mails-when-customer-orders-different-items/10647)
**Author:** [@Chris76](https://forum.mautic.org/u/Chris76)\ **Replies:** 0\ **Last updated:** [July 17, 2018, 9:16pm UTC](https://forum.mautic.org/t/sending-different-mails-when-customer-orders-different-items/10647 "2018-07-17T21:16:14Z")
Hello, we’re using Mautic with our E-Commerce systems. Currently we create a contact in Mautic via REST, when an order comes into our shipping software. BUT: If the email already exists in Mautic, we’re not importing t… --- ## [Help! I am unable to connect to database](https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646)
**Author:** [@godigital](https://forum.mautic.org/u/godigital)\ **Replies:** 0\ **Last updated:** [July 17, 2018, 11:18am UTC](https://forum.mautic.org/t/help-i-am-unable-to-connect-to-database/10646 "2018-07-17T11:18:14Z")
I downloaded the Mautic file and uploaded through the File Manager in Cpanel, created the database and gotten to the point where I was supposed to connect to the database by supplying the username, password and other det… --- ## [reacting to events](https://forum.mautic.org/t/reacting-to-events/10644)
**Author:** [@mmelon](https://forum.mautic.org/u/mmelon)\ **Replies:** 0\ **Last updated:** [July 14, 2018, 6:26am UTC](https://forum.mautic.org/t/reacting-to-events/10644 "2018-07-14T06:26:35Z")
Hi, I am wondering how i modify a contact’s contact fields and custom fields in response to events on a mautic landing page, such as post a form or scroll to end of article. I would like to increment a custom field call… --- ## [How to filter or report on contacts based on events](https://forum.mautic.org/t/how-to-filter-or-report-on-contacts-based-on-events/10624)
**Author:** [@philipmjones](https://forum.mautic.org/u/philipmjones)\ **Replies:** 1\ **Last updated:** [July 13, 2018, 11:11am UTC](https://forum.mautic.org/t/how-to-filter-or-report-on-contacts-based-on-events/10624 "2018-07-13T11:11:57Z")
Hi, I am very new to Mautic so please excuse what is probably a really basic question! We are using Mautic with a WordPress website, using the Mautic WordPress plugin. Under ‘Contacts’ we can see people who are visitin… --- ## [Form File Uploads in E-Mail](https://forum.mautic.org/t/form-file-uploads-in-e-mail/10342)
**Author:** [@fuxchan](https://forum.mautic.org/u/fuxchan)\ **Replies:** 4\ **Last updated:** [July 13, 2018, 6:38am UTC](https://forum.mautic.org/t/form-file-uploads-in-e-mail/10342 "2018-07-13T06:38:30Z")
Hi, is there a way to get the uploaded files from a form via e-mail? The best solution would be to attach the files to the mail, but a direct link to the files would be acceptable also. The latter should be possible i… --- ## [Page hits being recorded but without data....](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589)
**Author:** [@jdmis](https://forum.mautic.org/u/jdmis)\ **Replies:** 5\ **Last updated:** [July 13, 2018, 5:51am UTC](https://forum.mautic.org/t/page-hits-being-recorded-but-without-data/10589 "2018-07-13T05:51:33Z")
Morning everyone… i’m new to mautic and seem to be running into difficulties recording page hits. I get lots of page hits - but they all come up with no event name, and with the page URL and referrer as “Unknown” - this… --- ## [Tracking open email does not work](https://forum.mautic.org/t/tracking-open-email-does-not-work/10627)
**Author:** [@levry](https://forum.mautic.org/u/levry)\ **Replies:** 1\ **Last updated:** [July 10, 2018, 12:18pm UTC](https://forum.mautic.org/t/tracking-open-email-does-not-work/10627 "2018-07-10T12:18:55Z")
I installed Mautic on CentOS 7 with Nginx + PHP-FPM. But I’m having a problem with tracking open email that do not work. After I check, it turns out the pixel tracking http://domain.com/email/xxxxx.gif at the bottom of… --- ## [Mautic tokens not rendered](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 2\ **Last updated:** [July 10, 2018, 12:14pm UTC](https://forum.mautic.org/t/mautic-tokens-not-rendered/10626 "2018-07-10T12:14:29Z")
Hello there, I’m using the tokens in my e-mails like: Hello {contactfield=firstname} ! And when sending a test e-mail to a test contact, I get Hello \[First Name\] No error show up, this is not a preview e-mail, and o… --- ## [Mautic Landing page and email template bug](https://forum.mautic.org/t/mautic-landing-page-and-email-template-bug/10633)
**Author:** [@espda0](https://forum.mautic.org/u/espda0)\ **Replies:** 1\ **Last updated:** [July 10, 2018, 11:53am UTC](https://forum.mautic.org/t/mautic-landing-page-and-email-template-bug/10633 "2018-07-10T11:53:43Z")
Hi i’m new to Mautic. Installed itt on aws using bitnami. ive managed to configure the email to send with amazon ses, configured the bounce etc. tried to create a test landing page / email and got this error. https:/… [Previous page](https://forum.mautic.org/c/support/8.md?page=185) [Next page](https://forum.mautic.org/c/support/8.md?page=187)