# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=189 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 190 --- ## [mautic integrated with zapier](https://forum.mautic.org/t/mautic-integrated-with-zapier/10544)
**Author:** [@bicube](https://forum.mautic.org/u/bicube)\ **Replies:** 0\ **Last updated:** [May 30, 2018, 12:07am UTC](https://forum.mautic.org/t/mautic-integrated-with-zapier/10544 "2018-05-30T00:07:05Z")
anyone know how to fix this problem. i haven’t found any solutions to this issue. when i am trying to integrate between mautic and zapier, i got this error. We hit an error adding your new account authentication fail… --- ## [Microsoft SQL server support?](https://forum.mautic.org/t/microsoft-sql-server-support/10541)
**Author:** [@hakara](https://forum.mautic.org/u/hakara)\ **Replies:** 0\ **Last updated:** [May 29, 2018, 3:00am UTC](https://forum.mautic.org/t/microsoft-sql-server-support/10541 "2018-05-29T03:00:04Z")
Does Mautic support MS SQL server 2016 Standard edition? Thank you. --- ## [zapier integration](https://forum.mautic.org/t/zapier-integration/10539)
**Author:** [@gacott](https://forum.mautic.org/u/gacott)\ **Replies:** 1\ **Last updated:** [May 28, 2018, 1:57pm UTC](https://forum.mautic.org/t/zapier-integration/10539 "2018-05-28T13:57:51Z")
Hey there, Working on a zapier integration and the contact IS going in correctly. I’m trying to figure out HOW to move that contact into a segment at that point. Any help/ideas/pointers? --- ## [Form URL Redirect](https://forum.mautic.org/t/form-url-redirect/10538)
**Author:** [@gacott](https://forum.mautic.org/u/gacott)\ **Replies:** 1\ **Last updated:** [May 28, 2018, 11:36am UTC](https://forum.mautic.org/t/form-url-redirect/10538 "2018-05-28T11:36:57Z")
Sorry, posted this in the wrong area originally. We upgraded to the latest release and now instead of redirecting, at least one form is showing a 500 error. Does anybody have any help for this? --- ## [How to disable fullscreen youtube gated video in wordpress](https://forum.mautic.org/t/how-to-disable-fullscreen-youtube-gated-video-in-wordpress/10530)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 1\ **Last updated:** [May 28, 2018, 10:30am UTC](https://forum.mautic.org/t/how-to-disable-fullscreen-youtube-gated-video-in-wordpress/10530 "2018-05-28T10:30:06Z")
hi, The forms is not shown when the video is play in full screen, i was not able to use youtube parameters to disable full screen … Any hep will be appreciate --- ## [Not strictly Mautic. Need to set a redirect for all mautic URLs on AWS/Bitnami.](https://forum.mautic.org/t/not-strictly-mautic-need-to-set-a-redirect-for-all-mautic-urls-on-aws-bitnami/10536)
**Author:** [@spoiltchild](https://forum.mautic.org/u/spoiltchild)\ **Replies:** 2\ **Last updated:** [May 27, 2018, 10:54am UTC](https://forum.mautic.org/t/not-strictly-mautic-need-to-set-a-redirect-for-all-mautic-urls-on-aws-bitnami/10536 "2018-05-27T10:54:45Z")
Hello, Sorry for the beginner question. Google not helping. I am new to AWS and bitnami. I have Mautic set up on an instance on AWS. I need to redirect all instances of http://www.domain.com to http://domain.com so t… --- ## [Mautic won't send emails](https://forum.mautic.org/t/mautic-wont-send-emails/10130)
**Author:** [@kenpro75](https://forum.mautic.org/u/kenpro75)\ **Replies:** 8\ **Last updated:** [May 25, 2018, 2:58am UTC](https://forum.mautic.org/t/mautic-wont-send-emails/10130 "2018-05-25T02:58:18Z")
Hello everyone, My name is Kenworth and I’m new to Mautic. I am trying to get mautic to send emails, but it just won’t work… any ideas why? --- ## [Mautic/Zapier integration - what is going on??](https://forum.mautic.org/t/mautic-zapier-integration-what-is-going-on/10528)
**Author:** [@mattsegal](https://forum.mautic.org/u/mattsegal)\ **Replies:** 0\ **Last updated:** [May 24, 2018, 8:40am UTC](https://forum.mautic.org/t/mautic-zapier-integration-what-is-going-on/10528 "2018-05-24T08:40:42Z")
Hi all, I’m having a good bit of trouble with a Mautic/Zapier/Zoom setup, and could really use a hand. Overview of what we want to do: Zapier Trigger: Mautic form is filled out Zapier Action: Zoom webinar registrant … --- ## [Problem Segments](https://forum.mautic.org/t/problem-segments/10526)
**Author:** [@soluopen](https://forum.mautic.org/u/soluopen)\ **Replies:** 0\ **Last updated:** [May 24, 2018, 5:31am UTC](https://forum.mautic.org/t/problem-segments/10526 "2018-05-24T05:31:45Z")
Hi I have installed mautic in my hosting from cpanel and everything has gone right I created the cronjobs and imported several contacts from a csv and all good but I make a segment with contacts values and it does no… --- ## [Plugins install failed](https://forum.mautic.org/t/plugins-install-failed/10383)
**Author:** [@marcouille49](https://forum.mautic.org/u/marcouille49)\ **Replies:** 4\ **Last updated:** [May 24, 2018, 4:18am UTC](https://forum.mautic.org/t/plugins-install-failed/10383 "2018-05-24T04:18:17Z")
Hi, I’ve install a plugins (INES CRM). Now Mautic is down. I’ve a error : PHP Fatal error: Uncaught Symfony\\Component\\Debug\\Exception\\ClassNotFoundException: Attempted to load class “LeadSubscriber” from namespace “Ma… --- ## [Failed to Parse time string - but works if we delete the seconds](https://forum.mautic.org/t/failed-to-parse-time-string-but-works-if-we-delete-the-seconds/10522)
**Author:** [@nimbletoad](https://forum.mautic.org/u/nimbletoad)\ **Replies:** 2\ **Last updated:** [May 23, 2018, 6:49pm UTC](https://forum.mautic.org/t/failed-to-parse-time-string-but-works-if-we-delete-the-seconds/10522 "2018-05-23T18:49:38Z")
We have run into the following issue: When selecting a future date for a campaign action the system errors out with the message “This value is not valid.” The log is pasted below. If we delete the seconds off of the s… --- ## [Dynamic URL in E-mail button failed](https://forum.mautic.org/t/dynamic-url-in-e-mail-button-failed/10523)
**Author:** [@michael-alphacomm](https://forum.mautic.org/u/michael-alphacomm)\ **Replies:** 0\ **Last updated:** [May 23, 2018, 8:20am UTC](https://forum.mautic.org/t/dynamic-url-in-e-mail-button-failed/10523 "2018-05-23T08:20:08Z")
Hi all, I am trying to put a dynamic url link in two buttons in my e-mail, but so far it doesn’t work. These are the links: https://www.domain.de/de/checkout/add-product/{contactfield=lastproductname} second link: h… --- ## [Slack invite not working](https://forum.mautic.org/t/slack-invite-not-working/10503)
**Author:** [@micheljung](https://forum.mautic.org/u/micheljung)\ **Replies:** 1\ **Last updated:** [May 20, 2018, 2:37pm UTC](https://forum.mautic.org/t/slack-invite-not-working/10503 "2018-05-20T14:37:11Z")
On https://www.mautic.org/slack I get “token revoked”. --- ## [Changing fields on main contact page](https://forum.mautic.org/t/changing-fields-on-main-contact-page/5301)
**Author:** [@jwrobbs](https://forum.mautic.org/u/jwrobbs)\ **Replies:** 5\ **Last updated:** [May 19, 2018, 11:36am UTC](https://forum.mautic.org/t/changing-fields-on-main-contact-page/5301 "2018-05-19T11:36:08Z")
Is there a way to change the fields shown on the main contact page? As is, it shows Name, Email, Location, Stage, Points, and Last Active. Can those be swapped out easily? Thanks, Josh --- ## [Campaign for anonymous visitors only](https://forum.mautic.org/t/campaign-for-anonymous-visitors-only/10519)
**Author:** [@jonas21](https://forum.mautic.org/u/jonas21)\ **Replies:** 0\ **Last updated:** [May 18, 2018, 5:03am UTC](https://forum.mautic.org/t/campaign-for-anonymous-visitors-only/10519 "2018-05-18T05:03:57Z")
I created a campaign starting from segment ‘Anonymous visitors’ (segment filter: email not known). When they visit the website, they should see a focus item that I created. But the problem is that contacts also see the … --- ## [Facebook App review](https://forum.mautic.org/t/facebook-app-review/10516)
**Author:** [@rtstep](https://forum.mautic.org/u/rtstep)\ **Replies:** 0\ **Last updated:** [May 17, 2018, 1:02pm UTC](https://forum.mautic.org/t/facebook-app-review/10516 "2018-05-17T13:02:32Z")
Facebook is requiring a review of the app I am using for mautic. Is there someone out their that can help me with the process or has the answers? --- ## [Bounce manage with sparkpost](https://forum.mautic.org/t/bounce-manage-with-sparkpost/10514)
**Author:** [@premjith](https://forum.mautic.org/u/premjith)\ **Replies:** 0\ **Last updated:** [May 17, 2018, 5:14am UTC](https://forum.mautic.org/t/bounce-manage-with-sparkpost/10514 "2018-05-17T05:14:17Z")
I have mautic instance and it is available from internet. Configured sparkpost as mail sender and test mail working fine. Then trying to create a webhook on sparkpost with mautic url for handle bounce Got error while … --- ## [Duplicate tracking\_has values](https://forum.mautic.org/t/duplicate-tracking-has-values/10511)
**Author:** [@hammad-tfg](https://forum.mautic.org/u/hammad-tfg)\ **Replies:** 0\ **Last updated:** [May 16, 2018, 6:56pm UTC](https://forum.mautic.org/t/duplicate-tracking-has-values/10511 "2018-05-16T18:56:49Z")
Hi, We have noticed that the same tracking\_hash value has been assigned to multiple contacts / leads. This results to an error where a recipients clicks the tracking URL like below: https://\/email/unsubscribe… --- ## [What data type for custom field timezone offset?](https://forum.mautic.org/t/what-data-type-for-custom-field-timezone-offset/10506)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [May 16, 2018, 5:31pm UTC](https://forum.mautic.org/t/what-data-type-for-custom-field-timezone-offset/10506 "2018-05-16T17:31:44Z")
What data type works for custom field that would use timezone offset? I’ve tried all of them and the most I get is the 3 string indicator “420” for timezone offset. --- ## [Mautic gets php.ini path/file all wrong](https://forum.mautic.org/t/mautic-gets-php-ini-path-file-all-wrong/10508)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 15, 2018, 5:27pm UTC](https://forum.mautic.org/t/mautic-gets-php-ini-path-file-all-wrong/10508 "2018-05-15T17:27:16Z")
The system info link under Settings in Mautic gets the information wrong. For example, it shows: Configuration File (php.ini) Path /opt/cpanel/ea-php70/root/etc Loaded Configuration File /opt/cpanel/ea-php70/root/et… --- ## [Asset and pages overview does not open](https://forum.mautic.org/t/asset-and-pages-overview-does-not-open/10507)
**Author:** [@roland](https://forum.mautic.org/u/roland)\ **Replies:** 0\ **Last updated:** [May 15, 2018, 4:32pm UTC](https://forum.mautic.org/t/asset-and-pages-overview-does-not-open/10507 "2018-05-15T16:32:42Z")
Hi, I just have upgraded to v2.13.1 and when I click through the menu items on the left side, I can open all of the overviews except the two for “assets” and “landing pages”. Does anyone have an idea what might be wron… --- ## [Manage Cookies](https://forum.mautic.org/t/manage-cookies/10351)
**Author:** [@pierreb](https://forum.mautic.org/u/pierreb)\ **Replies:** 1\ **Last updated:** [May 15, 2018, 11:06am UTC](https://forum.mautic.org/t/manage-cookies/10351 "2018-05-15T11:06:59Z")
Hi everybody ! We are a company who use Mautic ! In the May 25, 2018 there is a law, the GDPR. We should disable cookies or propose to the user to choose the cookies they want. How can I disable cookies ? Is the communi… --- ## [Forms not emailing results](https://forum.mautic.org/t/forms-not-emailing-results/10466)
**Author:** [@mediamix-chris](https://forum.mautic.org/u/mediamix-chris)\ **Replies:** 1\ **Last updated:** [May 14, 2018, 11:12am UTC](https://forum.mautic.org/t/forms-not-emailing-results/10466 "2018-05-14T11:12:15Z")
I’ve created two contact forms that are hosted on our Wordpress-based websites. We have a separate installation for each of our two sites and we have the same issue on both. When a user fills out the forms, the informati… --- ## [Mautic Form - Google Tag Manager](https://forum.mautic.org/t/mautic-form-google-tag-manager/2643)
**Author:** [@Filipe](https://forum.mautic.org/u/Filipe)\ **Replies:** 9\ **Last updated:** [May 14, 2018, 2:25am UTC](https://forum.mautic.org/t/mautic-form-google-tag-manager/2643 "2018-05-14T02:25:00Z")
Hi, I am trying to insert a automatic form in a gtm tag but it´s not working. Nothing appear. Does anyone had any idea why is this happening? thanks --- ## [Unsubscribe link isn't showing up in the emails! How do I fix that?](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421)
**Author:** [@nicolaig](https://forum.mautic.org/u/nicolaig)\ **Replies:** 3\ **Last updated:** [May 13, 2018, 6:34pm UTC](https://forum.mautic.org/t/unsubscribe-link-isnt-showing-up-in-the-emails-how-do-i-fix-that/10421 "2018-05-13T18:34:19Z")
I just sent out my first campaign to thousands of people and to my horror there is no unsubscribe link at the bottom of the emails!! Just the code: {unsubscribe\_text} https://imgur.com/a/lPSFU What could be wrong? I l… --- ## [date time format in reports no minutes or seconds](https://forum.mautic.org/t/date-time-format-in-reports-no-minutes-or-seconds/10499)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 12, 2018, 12:47pm UTC](https://forum.mautic.org/t/date-time-format-in-reports-no-minutes-or-seconds/10499 "2018-05-12T12:47:49Z")
Reports have only the date of the transaction but the backend mysql indeed contains the minute and seconds. How can we get the minutes and seconds into the reports for page hits? Also, I noticed that the page hit dates… --- ## [Installation problem "The site is currently offline ..."](https://forum.mautic.org/t/installation-problem-the-site-is-currently-offline/10349)
**Author:** [@sqarelight](https://forum.mautic.org/u/sqarelight)\ **Replies:** 8\ **Last updated:** [May 11, 2018, 2:17pm UTC](https://forum.mautic.org/t/installation-problem-the-site-is-currently-offline/10349 "2018-05-11T14:17:59Z")
Hi, I’m installing Mautic and after step 1 where is database info (/installer/step/1.1) this happens: “The site is currently offline due to encountering an error. If the problem persists, please contact the system admin… --- ## [Website contacts no longer being created in Mautic](https://forum.mautic.org/t/website-contacts-no-longer-being-created-in-mautic/10496)
**Author:** [@danwaterloo](https://forum.mautic.org/u/danwaterloo)\ **Replies:** 0\ **Last updated:** [May 11, 2018, 12:58pm UTC](https://forum.mautic.org/t/website-contacts-no-longer-being-created-in-mautic/10496 "2018-05-11T12:58:09Z")
It’s a bit frustrating, but here is my problem: I have NEVER been able to update the mautic system where it went smoothly. Everytime it gives me the ‘oops’ page, and I have to go to the command line to troubleshoot. … --- ## [Confusing directions for Message limit for queue processing](https://forum.mautic.org/t/confusing-directions-for-message-limit-for-queue-processing/10495)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 11, 2018, 10:04am UTC](https://forum.mautic.org/t/confusing-directions-for-message-limit-for-queue-processing/10495 "2018-05-11T10:04:04Z")
So the help message for Message limit for queue processing states: “Set the maximum number of messages to be sent at a time during queue processing. By default, all messages will be processed.” I understand all message… --- ## [URL Link behind button - Doesn't load the whole link.](https://forum.mautic.org/t/url-link-behind-button-doesnt-load-the-whole-link/10494)
**Author:** [@michael-alphacomm](https://forum.mautic.org/u/michael-alphacomm)\ **Replies:** 0\ **Last updated:** [May 11, 2018, 7:41am UTC](https://forum.mautic.org/t/url-link-behind-button-doesnt-load-the-whole-link/10494 "2018-05-11T07:41:34Z")
Hi all, I created a working e-mail campaign a few weeks ago. The e-mail includes a button where people can add a product directly to their shopping cart. The link behind the button: href=“https://www.website.de/de/che… [Previous page](https://forum.mautic.org/c/support/8.md?page=188) [Next page](https://forum.mautic.org/c/support/8.md?page=190)