# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=19 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 20 --- ## [Issue on sending on campaigns](https://forum.mautic.org/t/issue-on-sending-on-campaigns/34809)
**Author:** [@killmasta93](https://forum.mautic.org/u/killmasta93)\ **Replies:** 0\ **Last updated:** [January 22, 2025, 3:32am UTC](https://forum.mautic.org/t/issue-on-sending-on-campaigns/34809 "2025-01-22T03:32:00Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.2.1 My Database type and version is: mysql8 Your problem My problem is: issue sending campaigns on cronjob These errors are showing in the log: does … --- ## [Unable to Upgrade Mautic version 5.0.4 to 5.1](https://forum.mautic.org/t/unable-to-upgrade-mautic-version-5-0-4-to-5-1/32900)
**Author:** [@sunbpo](https://forum.mautic.org/u/sunbpo)\ **Replies:** 12\ **Last updated:** [January 21, 2025, 4:35pm UTC](https://forum.mautic.org/t/unable-to-upgrade-mautic-version-5-0-4-to-5-1/32900 "2025-01-21T16:35:01Z")
Your software My Mautic version is:5.0.4 My PHP version is: 8.1.28 My Database type and version is:10.11.7-MariaDB Your problem My problem is: I am updating to new version using UI and terminal using this documentat… --- ## [I need help in updating to 5.2.1](https://forum.mautic.org/t/i-need-help-in-updating-to-5-2-1/34723)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 3\ **Last updated:** [January 21, 2025, 4:19pm UTC](https://forum.mautic.org/t/i-need-help-in-updating-to-5-2-1/34723 "2025-01-21T16:19:09Z")
I need someone who knows Mautic to help me check and update from Mautic 5.0.1 to Mautic 5.2.1, and this will be for a paid service. I’ve tried multiple times, but I keep encountering an error --- ## [Landing page loses script tags placed in base.html.twig after saving in grapejs](https://forum.mautic.org/t/landing-page-loses-script-tags-placed-in-base-html-twig-after-saving-in-grapejs/34796)
**Author:** [@domjag](https://forum.mautic.org/u/domjag)\ **Replies:** 0\ **Last updated:** [January 21, 2025, 12:27am UTC](https://forum.mautic.org/t/landing-page-loses-script-tags-placed-in-base-html-twig-after-saving-in-grapejs/34796 "2025-01-21T00:27:30Z")
Your software My Mautic version is:5.1 My PHP version is:8.2 My Database type and version is: maria db 10x Your problem My problem is: Create Landing Page with jquery These errors are showing in the log: Js are st… --- ## [Mautic OAuth 2.0 Plugin to Send Email Messages](https://forum.mautic.org/t/mautic-oauth-2-0-plugin-to-send-email-messages/29025)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [January 20, 2025, 9:11pm UTC](https://forum.mautic.org/t/mautic-oauth-2-0-plugin-to-send-email-messages/29025 "2025-01-20T21:11:31Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, I … --- ## [Upgrading from 5.0.4 to 5.2.0 on Docker](https://forum.mautic.org/t/upgrading-from-5-0-4-to-5-2-0-on-docker/34291)
**Author:** [@mchojrin](https://forum.mautic.org/u/mchojrin)\ **Replies:** 13\ **Last updated:** [January 20, 2025, 7:03pm UTC](https://forum.mautic.org/t/upgrading-from-5-0-4-to-5-2-0-on-docker/34291 "2025-01-20T19:03:52Z")
Hi: I’m testing a possible upgrade strategy for moving from 5.0.4 to 5.2.0 using Docker. I currently have this setup: a Dockerfile of my own creation based on 5.0.4: FROM mautic/mautic:5.0.4-fpm WORKDIR /var/www/html… --- ## [Error with notes editor - loading Froala instead of ckeditor, when legacy option is activated](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 5\ **Last updated:** [January 20, 2025, 10:48am UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509 "2025-01-20T10:48:21Z")
Your software My Mautic version is: 5.2.1 Your problem My problem is: In an instance, the editor for notes seem a bit off: Too many tools and with missing icon. Correctly it would look like this: We already … --- ## ["Not Found Error" after admin user creation: AAAARGH Why can't I install this thing?](https://forum.mautic.org/t/not-found-error-after-admin-user-creation-aaaargh-why-cant-i-install-this-thing/34785)
**Author:** [@3von](https://forum.mautic.org/u/3von)\ **Replies:** 1\ **Last updated:** [January 19, 2025, 7:28am UTC](https://forum.mautic.org/t/not-found-error-after-admin-user-creation-aaaargh-why-cant-i-install-this-thing/34785 "2025-01-19T07:28:12Z")
Your software My Mautic version is: 5 My PHP version is: 8.2 My Database type and version is: MariaDB 15.1 Your problem My problem is: I finally got the installation page but after setting up my mautic admin setting… --- ## [DOCKER INSTALLATION: Can't Connect to MYSQL Server](https://forum.mautic.org/t/docker-installation-cant-connect-to-mysql-server/34710)
**Author:** [@3von](https://forum.mautic.org/u/3von)\ **Replies:** 10\ **Last updated:** [January 19, 2025, 7:26am UTC](https://forum.mautic.org/t/docker-installation-cant-connect-to-mysql-server/34710 "2025-01-19T07:26:06Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: MYSQL Your problem My problem is: Docker installation can’t connect to MYSQL These errors are showing in the log: mautic\_… --- ## [Processing Email Queue Causes Campaign to be Unpublished](https://forum.mautic.org/t/processing-email-queue-causes-campaign-to-be-unpublished/34786)
**Author:** [@benhunt1](https://forum.mautic.org/u/benhunt1)\ **Replies:** 0\ **Last updated:** [January 18, 2025, 3:26pm UTC](https://forum.mautic.org/t/processing-email-queue-causes-campaign-to-be-unpublished/34786 "2025-01-18T15:26:33Z")
Hi. I’ve set up a cron job to process email, but as soon as I run the PHP script I get an email notifying me that “Due to repeated event failures, your Test FUS campaign has been unpublished. The failing event is named… --- ## [Integrity constraint violation: 1452 Cannot add or update a child row](https://forum.mautic.org/t/integrity-constraint-violation-1452-cannot-add-or-update-a-child-row/34784)
**Author:** [@sradford](https://forum.mautic.org/u/sradford)\ **Replies:** 0\ **Last updated:** [January 18, 2025, 9:41am UTC](https://forum.mautic.org/t/integrity-constraint-violation-1452-cannot-add-or-update-a-child-row/34784 "2025-01-18T09:41:15Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.3.15 My Database type and version is: 11.4.4 Your problem My mautic\_prod-xxx.php log file is filling up with an Integrity constraint violation. Happenin… --- ## [Migrate segments and contacts from M4 to M5, clean installation](https://forum.mautic.org/t/migrate-segments-and-contacts-from-m4-to-m5-clean-installation/34554)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 9\ **Last updated:** [January 17, 2025, 10:17pm UTC](https://forum.mautic.org/t/migrate-segments-and-contacts-from-m4-to-m5-clean-installation/34554 "2025-01-17T22:17:18Z")
Your software My Mautic version is: M4 My PHP version is: 7 My Database type and version is: Maria Your problem My problem is: I want to create a clean installation with the exception of importing the contacts and … --- ## [Plugin Installation error through marketplace](https://forum.mautic.org/t/plugin-installation-error-through-marketplace/28459)
**Author:** [@omkarc284](https://forum.mautic.org/u/omkarc284)\ **Replies:** 13\ **Last updated:** [January 17, 2025, 1:16pm UTC](https://forum.mautic.org/t/plugin-installation-error-through-marketplace/28459 "2025-01-17T13:16:29Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 7.4 My Database type and version is: Maria DB Your problem My problem is: Plugin installation from Marketplace fails every time These errors are showing… --- ## [Which composer.json to use for production?](https://forum.mautic.org/t/which-composer-json-to-use-for-production/34752)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [January 17, 2025, 1:11pm UTC](https://forum.mautic.org/t/which-composer-json-to-use-for-production/34752 "2025-01-17T13:11:11Z")
Hi there, bit of confusion here: Should we use the composer.json from mautic/mautic or from mautic/recommended-project ? The content seems to be slightly different, both have references to dev - which shouldn’t be need… --- ## [CKEditor change config in Mautic 5 to allow all html](https://forum.mautic.org/t/ckeditor-change-config-in-mautic-5-to-allow-all-html/34756)
**Author:** [@stevenx](https://forum.mautic.org/u/stevenx)\ **Replies:** 1\ **Last updated:** [January 17, 2025, 8:46am UTC](https://forum.mautic.org/t/ckeditor-change-config-in-mautic-5-to-allow-all-html/34756 "2025-01-17T08:46:32Z")
Hi, want to change the CKEditor in Dynamic Content. I have some custom HTML which gets filtert in current CKEditor if I switch from source view to normal view. I simply want to add this to config, which would sove the … --- ## [Really slow Triggering of Scheduled Events](https://forum.mautic.org/t/really-slow-triggering-of-scheduled-events/34763)
**Author:** [@zero477](https://forum.mautic.org/u/zero477)\ **Replies:** 2\ **Last updated:** [January 16, 2025, 1:08pm UTC](https://forum.mautic.org/t/really-slow-triggering-of-scheduled-events/34763 "2025-01-16T13:08:39Z")
Your software My Mautic version is: v5.1.1 My PHP version is: PHP Version 8.2.26 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 Your problem My problem is: I upgraded Mautic and then moved it from serve… --- ## [Cronjob notice in Mautic log](https://forum.mautic.org/t/cronjob-notice-in-mautic-log/34762)
**Author:** [@klaasvna](https://forum.mautic.org/u/klaasvna)\ **Replies:** 4\ **Last updated:** [January 16, 2025, 9:11am UTC](https://forum.mautic.org/t/cronjob-notice-in-mautic-log/34762 "2025-01-16T09:11:02Z")
Hi everybody, My Mautic version is: 4.4.12 My PHP version is: 8.0.30 My problem is that I get a notice in my logs regarging my cronjobs: "mautic.NOTICE: Symfony\\Component\\Console\\Exception\\CommandNotFoundException: … --- ## [Perefence Center Pages](https://forum.mautic.org/t/perefence-center-pages/34325)
**Author:** [@andyg5000](https://forum.mautic.org/u/andyg5000)\ **Replies:** 1\ **Last updated:** [January 15, 2025, 10:36am UTC](https://forum.mautic.org/t/perefence-center-pages/34325 "2025-01-15T10:36:11Z")
Your software My Mautic version is: 5.2 My PHP version is: 8.1 Your problem My problem is: We need the ability for users to opt-in to multiple segments. Some are public segments like “newsletter” and some are compil… --- ## [Mautic 5 install through docker](https://forum.mautic.org/t/mautic-5-install-through-docker/34320)
**Author:** [@cagliarifornia](https://forum.mautic.org/u/cagliarifornia)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 11:53am UTC](https://forum.mautic.org/t/mautic-5-install-through-docker/34320 "2025-01-15T11:53:31Z")
Your software My Mautic version is: 5 My PHP version is: My Database type and version is: Distributor ID: Ubuntu Description: Ubuntu 22.04.4 LTS Release: 22.04 Codename: jammy Your problem Hell… --- ## [Mautic 5 Emails not sending](https://forum.mautic.org/t/mautic-5-emails-not-sending/34742)
**Author:** [@alj0708](https://forum.mautic.org/u/alj0708)\ **Replies:** 5\ **Last updated:** [January 14, 2025, 10:56pm UTC](https://forum.mautic.org/t/mautic-5-emails-not-sending/34742 "2025-01-14T22:56:57Z")
Your software My Mautic version is:5 My PHP version is: 8.2 My Database type and version is: Your problem My problem is:I am not a PHP guy. Im learning all this on the go. most of the Mautic stuff is set up but im h… --- ## [Can i relate a "focus" item with an contact?](https://forum.mautic.org/t/can-i-relate-a-focus-item-with-an-contact/34732)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [January 13, 2025, 4:49pm UTC](https://forum.mautic.org/t/can-i-relate-a-focus-item-with-an-contact/34732 "2025-01-13T16:49:02Z")
Sorry for my dump question, i recently detected the “focus” channel and added a script to my web-page. It works and shows up a Mautic object to the user. Now i wonder if i could somehow relate that, and what a user migh… --- ## [Anyone manage to install mautic-bitly-bundle?](https://forum.mautic.org/t/anyone-manage-to-install-mautic-bitly-bundle/32331)
**Author:** [@ramiavi](https://forum.mautic.org/u/ramiavi)\ **Replies:** 2\ **Last updated:** [January 13, 2025, 4:09pm UTC](https://forum.mautic.org/t/anyone-manage-to-install-mautic-bitly-bundle/32331 "2025-01-13T16:09:39Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.29 My Database type and version is:10.11.7-MariaDB-2ubuntu2 Your problem My problem is: cant install the bundle from marketplace mautic-bitly-bundle … --- ## [Running doctrine:migration:migrate does not apply all upgrades](https://forum.mautic.org/t/running-doctrinemigrate-does-not-apply-all-upgrades/34724)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 4\ **Last updated:** [January 13, 2025, 8:32am UTC](https://forum.mautic.org/t/running-doctrinemigrate-does-not-apply-all-upgrades/34724 "2025-01-13T08:32:07Z")
My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: 8.0.40 MySQL Dockerized with php8.1-apache My Problem: After upgrade from Mautic 5.0.4 to 5.2.1 i’d also liked to run the doctri… --- ## [API: Search by email using "List Contacts"?](https://forum.mautic.org/t/api-search-by-email-using-list-contacts/6776)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 5\ **Last updated:** [January 12, 2025, 10:10am UTC](https://forum.mautic.org/t/api-search-by-email-using-list-contacts/6776 "2025-01-12T10:10:12Z")
Hi, I see the "Get Contact API call only works with the “contact id” value; can I use the "List Contacts API call to search for a user using their “email address”? Thank you! --- ## [Focus item does not show up, once the user clicks the "X" (dismiss)](https://forum.mautic.org/t/focus-item-does-not-show-up-once-the-user-clicks-the-x-dismiss/34733)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 0\ **Last updated:** [January 12, 2025, 9:07am UTC](https://forum.mautic.org/t/focus-item-does-not-show-up-once-the-user-clicks-the-x-dismiss/34733 "2025-01-12T09:07:32Z")
My Mautic version is: 5.2.1 I’ve played around with focus items and find it pretty cool! I simply added some text and set the appearance to modal dialog. When i click the “x” on the upper right, the dialog disappears a… --- ## [Problem "No transport supports the given Messenger DSN" after update to Mautic 5.2.1](https://forum.mautic.org/t/problem-no-transport-supports-the-given-messenger-dsn-after-update-to-mautic-5-2-1/34698)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [January 11, 2025, 3:24pm UTC](https://forum.mautic.org/t/problem-no-transport-supports-the-given-messenger-dsn-after-update-to-mautic-5-2-1/34698 "2025-01-11T15:24:40Z")
My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: 8.0.40 MySQL Dockerized with php8.1-apache E-Mail Method: Immediate mail delivery My Problem: After upgrade from Mautic 5.0.4 t… --- ## [500 error when open a contact having a bounce-flag](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 1\ **Last updated:** [January 11, 2025, 3:18pm UTC](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661 "2025-01-11T15:18:31Z")
I can use Mautic 5.0.4 and can open contacts without a problem, except for those having a “bounced” flag set (orange @-symbol). Then i get a 500 error. I’ve removed the cache and checked all known logs, but nothing seem… --- ## [Creation of dynamic property Mautic\\Middleware\\MiddlewareBuilder::$spec](https://forum.mautic.org/t/creation-of-dynamic-property-mautic-middleware-middlewarebuilder-spec/34720)
**Author:** [@peritoseminfo\_1](https://forum.mautic.org/u/peritoseminfo_1)\ **Replies:** 0\ **Last updated:** [January 11, 2025, 7:58am UTC](https://forum.mautic.org/t/creation-of-dynamic-property-mautic-middleware-middlewarebuilder-spec/34720 "2025-01-11T07:58:51Z")
My software My Mautic version is: mautic-5.1 My PHP version is: php-8.2.27-nts-Win32-vs16-x64 My Database type and version is: 8.0.30 WebServer: Laragon My problem My problem is: When I try to install mautic via co… --- ## [N8n and Mautic 5 API nor OAuth 2 working](https://forum.mautic.org/t/n8n-and-mautic-5-api-nor-oauth-2-working/34619)
**Author:** [@mreckendonk](https://forum.mautic.org/u/mreckendonk)\ **Replies:** 3\ **Last updated:** [January 10, 2025, 7:51pm UTC](https://forum.mautic.org/t/n8n-and-mautic-5-api-nor-oauth-2-working/34619 "2025-01-10T19:51:09Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2 My Database type and version is: MariaDB Your problem My problem is: I have a Mautic instalation on a cPanel server with Litespeed ent, and a n8n inst… --- ## [Configuration of oneSignal web notifications](https://forum.mautic.org/t/configuration-of-onesignal-web-notifications/30458)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 4\ **Last updated:** [February 15, 2024, 7:06am UTC](https://forum.mautic.org/t/configuration-of-onesignal-web-notifications/30458 "2024-02-15T07:06:29Z")
Hello, I have a question about configuring oneSignal web notifications in Mautic. The documentation at Web notifications — Mautic Documentation 0.1 documentation is very short and I don’t know if it’s still up to date. … [Previous page](https://forum.mautic.org/c/support/8.md?page=18) [Next page](https://forum.mautic.org/c/support/8.md?page=20)