# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=190 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 191 --- ## [Confusing instructions on Campaign Modal choices](https://forum.mautic.org/t/confusing-instructions-on-campaign-modal-choices/10487)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 10, 2018, 10:28pm UTC](https://forum.mautic.org/t/confusing-instructions-on-campaign-modal-choices/10487 "2018-05-10T22:28:38Z")
If you are going to create a new campaign that will be sent to segments, the user is offered the option of: Decision. Action. Condition. The Decision options states: “A decision is made when a contact decides to take ac… --- ## [Mautic automation \*without\* forms, please, question](https://forum.mautic.org/t/mautic-automation-without-forms-please-question/10486)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 10, 2018, 10:16pm UTC](https://forum.mautic.org/t/mautic-automation-without-forms-please-question/10486 "2018-05-10T22:16:57Z")
All of the tutorials dealing with automation are specific to first creating a form that takes in details and updating records or triggering actions based on the form information flowing through to Mautic and triggering a… --- ## [Luv luv luv Mautic but questions remain on email power](https://forum.mautic.org/t/luv-luv-luv-mautic-but-questions-remain-on-email-power/10485)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 10, 2018, 5:28pm UTC](https://forum.mautic.org/t/luv-luv-luv-mautic-but-questions-remain-on-email-power/10485 "2018-05-10T17:28:31Z")
I see that Mautic is an outstanding product and clearly has some very intelligent and dedicated people working on it. It’s more than an email campaign software which is awesome. I have many years of experience with php… --- ## [Create a New Email Does not work](https://forum.mautic.org/t/create-a-new-email-does-not-work/10417)
**Author:** [@francescoammenti](https://forum.mautic.org/u/francescoammenti)\ **Replies:** 1\ **Last updated:** [May 9, 2018, 6:58pm UTC](https://forum.mautic.org/t/create-a-new-email-does-not-work/10417 "2018-05-09T18:58:18Z")
I installed mautic on my server. Everything works fine except for email that i can not create. Everytime i press create a new mail it charge for a second than it freeze. I contacted the server support which gave me ba… --- ## [Upgrade shows as successful but can't login](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479)
**Author:** [@jhaley1234](https://forum.mautic.org/u/jhaley1234)\ **Replies:** 2\ **Last updated:** [May 9, 2018, 9:39am UTC](https://forum.mautic.org/t/upgrade-shows-as-successful-but-cant-login/10479 "2018-05-09T09:39:50Z")
I upgraded from 2.7.1 to 2.13.1 via the web, and I got a “upgrade successful” response, but now I can’t log in. I’ve tried running John Linhart’s commands, but I still get an error on the login page. --- ## [send 100 emails per hour](https://forum.mautic.org/t/send-100-emails-per-hour/10218)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 14\ **Last updated:** [May 9, 2018, 5:10am UTC](https://forum.mautic.org/t/send-100-emails-per-hour/10218 "2018-05-09T05:10:32Z")
hello I sent 6500 emails at a time and they went to spam. I’m a newbie so I learned from this that I should send a specific number of emails per hour. I want to send just 100 emails per hour. how can I put this on maut… --- ## [Bounce management - not all marked correctly](https://forum.mautic.org/t/bounce-management-not-all-marked-correctly/10482)
**Author:** [@michaloptingo](https://forum.mautic.org/u/michaloptingo)\ **Replies:** 1\ **Last updated:** [May 9, 2018, 2:39am UTC](https://forum.mautic.org/t/bounce-management-not-all-marked-correctly/10482 "2018-05-09T02:39:37Z")
Hi, I have 77 contacts marked as “bounced”, but received approx 160 “not delivered” messages. Some of the not delivered emails are not reflected in bounced status of the contact. I have monitoring set-up and working (… --- ## [Some crons producing errors others not](https://forum.mautic.org/t/some-crons-producing-errors-others-not/10477)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [May 8, 2018, 6:41am UTC](https://forum.mautic.org/t/some-crons-producing-errors-others-not/10477 "2018-05-08T06:41:53Z")
I have some cronjobs not producing errors while some are producing the “exception” errors. I have posted the output here: https://pastebin.com/8HR3DaKV You will notice that the command to run uses console in /home/xxx… --- ## [A/B test blocked - Mail can't be opened anymore.](https://forum.mautic.org/t/a-b-test-blocked-mail-cant-be-opened-anymore/10450)
**Author:** [@hanne](https://forum.mautic.org/u/hanne)\ **Replies:** 1\ **Last updated:** [May 8, 2018, 4:36am UTC](https://forum.mautic.org/t/a-b-test-blocked-mail-cant-be-opened-anymore/10450 "2018-05-08T04:36:22Z")
Hi everyone, I’m new to Mautic and trie to set-up my first A/B test. My company has been working with Mautic but they haven’t used the A/B feature yet. So I figured, let’s try to see if a subject like this has a better… --- ## [Mautic Not sending emails](https://forum.mautic.org/t/mautic-not-sending-emails/10471)
**Author:** [@mediamix](https://forum.mautic.org/u/mediamix)\ **Replies:** 3\ **Last updated:** [May 7, 2018, 4:04pm UTC](https://forum.mautic.org/t/mautic-not-sending-emails/10471 "2018-05-07T16:04:54Z")
I noticed that mautic stopped sending emails when someone filled out a form on our website. After doing some research, I found that the entries I made to the cron job were not in the daemon user but the root user. I m… --- ## [Campaign Builder link issue](https://forum.mautic.org/t/campaign-builder-link-issue/10476)
**Author:** [@albertoaidala](https://forum.mautic.org/u/albertoaidala)\ **Replies:** 1\ **Last updated:** [May 6, 2018, 9:44pm UTC](https://forum.mautic.org/t/campaign-builder-link-issue/10476 "2018-05-06T21:44:43Z")
Hello to everyone, I am building up a few campaign flows. All good until this morning, saving one of the biggest i found out the editor did not actually save the links between the steps on “apply”. I have also noticed … --- ## [Mautic Blank Dashboard](https://forum.mautic.org/t/mautic-blank-dashboard/10475)
**Author:** [@brian-davani](https://forum.mautic.org/u/brian-davani)\ **Replies:** 1\ **Last updated:** [May 5, 2018, 7:59am UTC](https://forum.mautic.org/t/mautic-blank-dashboard/10475 "2018-05-05T07:59:30Z")
Hello --- ## [Setup Questions](https://forum.mautic.org/t/setup-questions/10473)
**Author:** [@mandelkind](https://forum.mautic.org/u/mandelkind)\ **Replies:** 0\ **Last updated:** [May 4, 2018, 2:48pm UTC](https://forum.mautic.org/t/setup-questions/10473 "2018-05-04T14:48:02Z")
Hi there! I’m currently packaging Mautic for one-click-deployment on top of Cloudron (https://cloudron.io). To finalize packaging and releasing it to the crowd, I got following questions: Does Mautic support login via… --- ## [Your wordfence making it impossible to post on forum](https://forum.mautic.org/t/your-wordfence-making-it-impossible-to-post-on-forum/10472)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 4, 2018, 9:10am UTC](https://forum.mautic.org/t/your-wordfence-making-it-impossible-to-post-on-forum/10472 "2018-05-04T09:10:01Z")
I have been attempting to post to this forum but continuously get the error message that wordfence has detected an potentially dangerous operation" What the heck? I even went so far as to place what might be interprete… --- ## [public directories file permissions](https://forum.mautic.org/t/public-directories-file-permissions/10470)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 0\ **Last updated:** [May 3, 2018, 8:41am UTC](https://forum.mautic.org/t/public-directories-file-permissions/10470 "2018-05-03T08:41:04Z")
I noticed a very and I mean very sensitive file in the /logs/config directory with 644 permissions. Isn’t this a security hole? --- ## [Get all contacts from last 3 month from specific segment](https://forum.mautic.org/t/get-all-contacts-from-last-3-month-from-specific-segment/10468)
**Author:** [@patidarmangal](https://forum.mautic.org/u/patidarmangal)\ **Replies:** 0\ **Last updated:** [May 3, 2018, 3:47am UTC](https://forum.mautic.org/t/get-all-contacts-from-last-3-month-from-specific-segment/10468 "2018-05-03T03:47:44Z")
Hi Support, Can anyone help in my problem actually I have segment for example “segment A” and this segment have more than 20 thousand contacts so I need all those contacts from this segments who has not opened or clicke… --- ## [Specific Dynamic Content](https://forum.mautic.org/t/specific-dynamic-content/10467)
**Author:** [@lucasjaks](https://forum.mautic.org/u/lucasjaks)\ **Replies:** 0\ **Last updated:** [May 2, 2018, 3:24pm UTC](https://forum.mautic.org/t/specific-dynamic-content/10467 "2018-05-02T15:24:15Z")
I want to write more personal e-mails by inserting the receiver’s name in there. Can someone help me? --- ## [Campaign issue](https://forum.mautic.org/t/campaign-issue/10464)
**Author:** [@wwhbtp](https://forum.mautic.org/u/wwhbtp)\ **Replies:** 0\ **Last updated:** [May 2, 2018, 8:30am UTC](https://forum.mautic.org/t/campaign-issue/10464 "2018-05-02T08:30:48Z")
Hi All, I have a question about campaign run for old users as well. According to the activity on my website an SQL query decides what segment the contact belongs to and gives a segment ID to it. For example: A contact’… --- ## [Amazon SES Issue](https://forum.mautic.org/t/amazon-ses-issue/2482)
**Author:** [@christopherhussey](https://forum.mautic.org/u/christopherhussey)\ **Replies:** 15\ **Last updated:** [May 1, 2018, 2:49pm UTC](https://forum.mautic.org/t/amazon-ses-issue/2482 "2018-05-01T14:49:15Z")
Hey Guys I am installing Mautic for the first time and getting everything configured. I currently have SENDY configured to use AMAZON SES and it is working great. I say this to indicate that my SES is operatin… --- ## [Can't login after backup restauration](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876)
**Author:** [@luci78](https://forum.mautic.org/u/luci78)\ **Replies:** 7\ **Last updated:** [May 1, 2018, 1:16pm UTC](https://forum.mautic.org/t/cant-login-after-backup-restauration/4876 "2018-05-01T13:16:45Z")
Hi. I have made a backup then zipped and deleted all inside mautic dir. Then i unzip all files again and when i want to login again i can’t. I try to reset password with this message “No user could be identifie… --- ## [Integration with professiona-grade company-hosted smtp server](https://forum.mautic.org/t/integration-with-professiona-grade-company-hosted-smtp-server/10460)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 1\ **Last updated:** [May 1, 2018, 9:05am UTC](https://forum.mautic.org/t/integration-with-professiona-grade-company-hosted-smtp-server/10460 "2018-05-01T09:05:05Z")
Very excited to stumble upon Mautic and see it doing great things for our company. We are a real estate marketing firm which has dedicated staff and smtp operations and would like to integrate mautic into our workflow. … --- ## [Only 1 webhook is being triggered](https://forum.mautic.org/t/only-1-webhook-is-being-triggered/10147)
**Author:** [@ivanchagasp](https://forum.mautic.org/u/ivanchagasp)\ **Replies:** 2\ **Last updated:** [April 30, 2018, 6:21am UTC](https://forum.mautic.org/t/only-1-webhook-is-being-triggered/10147 "2018-04-30T06:21:42Z")
Guys, I’m having a small issue with the webhooks. I have multiple forms on Mautic and I’ve integrated it with Zapier using webhooks with the trigger “form is submitted”. I’m pushing all the contacts from forms to a CRM… --- ## [Looking for a Mautic Expert](https://forum.mautic.org/t/looking-for-a-mautic-expert/10452)
**Author:** [@travisk](https://forum.mautic.org/u/travisk)\ **Replies:** 2\ **Last updated:** [April 27, 2018, 12:26pm UTC](https://forum.mautic.org/t/looking-for-a-mautic-expert/10452 "2018-04-27T12:26:16Z")
I am looking for an expert in the Mautic community to be a go to resource for us for Mautic needs. We are planning to use the community version, and know that the community version has updates and is open source. So, w… --- ## [GDPR is coming / tracking opt-in](https://forum.mautic.org/t/gdpr-is-coming-tracking-opt-in/10451)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 1\ **Last updated:** [April 27, 2018, 10:22am UTC](https://forum.mautic.org/t/gdpr-is-coming-tracking-opt-in/10451 "2018-04-27T10:22:56Z")
Hey, The General Data Protection Regulation (GDPR) will arrive in some weeks. It has massive effects on how marketing in the EU (or marketing with EU leads) will be done. One component is website user information tracki… --- ## [Pass Mautic Cookie Value on pageview](https://forum.mautic.org/t/pass-mautic-cookie-value-on-pageview/10449)
**Author:** [@jumpgroove](https://forum.mautic.org/u/jumpgroove)\ **Replies:** 0\ **Last updated:** [April 25, 2018, 4:01pm UTC](https://forum.mautic.org/t/pass-mautic-cookie-value-on-pageview/10449 "2018-04-25T16:01:58Z")
I have a cookie called “visitortype” which is populated on my side and a contact field of the same name in Mautic. Is there a way to grab the value of a cookie and pass it to mautic on every hit to update a contact fiel… --- ## [Send to openers who didn't reply](https://forum.mautic.org/t/send-to-openers-who-didnt-reply/10447)
**Author:** [@jumpgroove](https://forum.mautic.org/u/jumpgroove)\ **Replies:** 0\ **Last updated:** [April 25, 2018, 10:06am UTC](https://forum.mautic.org/t/send-to-openers-who-didnt-reply/10447 "2018-04-25T10:06:34Z")
Is there a way to send a follow up email to anyone who opened the first email, but did not reply to it? I worked out how to make a decision of replies or opens, but not the two together. I basically want to send a foll… --- ## [Form submission hanging on the please wait](https://forum.mautic.org/t/form-submission-hanging-on-the-please-wait/10439)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 1\ **Last updated:** [April 25, 2018, 8:47am UTC](https://forum.mautic.org/t/form-submission-hanging-on-the-please-wait/10439 "2018-04-25T08:47:59Z")
Last Mautic and Wordprss plugin version -Form submission is working from the preview page -Please wait hanging when a for is submitted from the wordpress site Please fin below the chrome console error (index):1 Refus… --- ## [Latest Update - Serious Issues - Please Help](https://forum.mautic.org/t/latest-update-serious-issues-please-help/10445)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 0\ **Last updated:** [April 24, 2018, 5:58am UTC](https://forum.mautic.org/t/latest-update-serious-issues-please-help/10445 "2018-04-24T05:58:11Z")
Hi All: I hope this is the correct place for my post. I am new (obviously). Anyway, I attempted the auto-update this morning (April 24, 2018). My site immediately went offline and there was no way to access the app aga… --- ## [fail to send email](https://forum.mautic.org/t/fail-to-send-email/10443)
**Author:** [@charleshugo](https://forum.mautic.org/u/charleshugo)\ **Replies:** 0\ **Last updated:** [April 23, 2018, 10:15am UTC](https://forum.mautic.org/t/fail-to-send-email/10443 "2018-04-23T10:15:55Z")
Hi I am a beginner on Mautic and encountered issues in setting email configurations. I configured the SMTP server and sent test email successfully. When I sent emails to our contact, it was rejected. The error message … --- ## [Problem vith version 2.13!?!?](https://forum.mautic.org/t/problem-vith-version-2-13/10442)
**Author:** [@wwhbtp](https://forum.mautic.org/u/wwhbtp)\ **Replies:** 0\ **Last updated:** [April 23, 2018, 8:29am UTC](https://forum.mautic.org/t/problem-vith-version-2-13/10442 "2018-04-23T08:29:25Z")
Hi All, So i had a nice unsubscribe campaignform, and a campaign what checks if the user is real. If yes puts it to the unsubscribe segment. If not just deletes the contact. Today i upgraded the mautic version to 2.13.… [Previous page](https://forum.mautic.org/c/support/8.md?page=189) [Next page](https://forum.mautic.org/c/support/8.md?page=191)