# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=191 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 192 --- ## [3 party SMS](https://forum.mautic.org/t/3-party-sms/10440)
**Author:** [@awurman](https://forum.mautic.org/u/awurman)\ **Replies:** 0\ **Last updated:** [April 20, 2018, 3:12pm UTC](https://forum.mautic.org/t/3-party-sms/10440 "2018-04-20T15:12:45Z")
Hi! with the new feautre for sms , its possible to configure my gateway in mautic without programming? or i have to modify the code? Is a synway and have an api Thanks! --- ## [Smpt adding error](https://forum.mautic.org/t/smpt-adding-error/10438)
**Author:** [@kranthi](https://forum.mautic.org/u/kranthi)\ **Replies:** 0\ **Last updated:** [April 19, 2018, 2:48pm UTC](https://forum.mautic.org/t/smpt-adding-error/10438 "2018-04-19T14:48:00Z")
I am getting error in adding smtp. can anyone help me for that. --- ## [Did not open - doesn't work](https://forum.mautic.org/t/did-not-open-doesnt-work/10436)
**Author:** [@jumpgroove](https://forum.mautic.org/u/jumpgroove)\ **Replies:** 0\ **Last updated:** [April 19, 2018, 8:51am UTC](https://forum.mautic.org/t/did-not-open-doesnt-work/10436 "2018-04-19T08:51:16Z")
I can’t seem to find a solution for this one out there. My initial email sends and the actions associated with opening it (assigning 10 points) are all working fine. However, the action tied to not opening the email wi… --- ## [Saving and verifying contats](https://forum.mautic.org/t/saving-and-verifying-contats/10435)
**Author:** [@wwhbtp](https://forum.mautic.org/u/wwhbtp)\ **Replies:** 1\ **Last updated:** [April 19, 2018, 2:49am UTC](https://forum.mautic.org/t/saving-and-verifying-contats/10435 "2018-04-19T02:49:44Z")
Dear Mautic community, I have a question about forms. So i’ve created an Unsubscribe campaign form and the related campaign and landing page as well. On the form i have one field: E-mail address. It works well, but the… --- ## [MTC ID on Contact Tracking is getting mixed up between contacts](https://forum.mautic.org/t/mtc-id-on-contact-tracking-is-getting-mixed-up-between-contacts/10433)
**Author:** [@matheusfc](https://forum.mautic.org/u/matheusfc)\ **Replies:** 0\ **Last updated:** [April 18, 2018, 8:06am UTC](https://forum.mautic.org/t/mtc-id-on-contact-tracking-is-getting-mixed-up-between-contacts/10433 "2018-04-18T08:06:08Z")
I am having an issue with setting up the tracking system from my 3rd party system page views to Mautic contacts dashboard. I recently migrated my platform from the Mautic online platform to a dedicated private cloud pla… --- ## [Cron Jobs don't Work](https://forum.mautic.org/t/cron-jobs-dont-work/10385)
**Author:** [@jd26](https://forum.mautic.org/u/jd26)\ **Replies:** 5\ **Last updated:** [April 17, 2018, 4:41pm UTC](https://forum.mautic.org/t/cron-jobs-dont-work/10385 "2018-04-17T16:41:48Z")
Hi, my cron Jobs don’t work. I receive this message to my email. Content-type: text/html \
\Parse error\: syntax error, unexpected ‘$result’ (T\_VARIABLE) in \/home3/chucho/public\_html/blusbel.xyz/mk/plug… --- ## [Sender Domain is Valid but E-mails not](https://forum.mautic.org/t/sender-domain-is-valid-but-e-mails-not/10428)
**Author:** [@rgiosa](https://forum.mautic.org/u/rgiosa)\ **Replies:** 1\ **Last updated:** [April 15, 2018, 3:43pm UTC](https://forum.mautic.org/t/sender-domain-is-valid-but-e-mails-not/10428 "2018-04-15T15:43:34Z")
Hello guys! We have a Mautic Cloud free subscription and already configured the e-mail settings as described here: https://mautic.com/help/email-deliverability/ Validation screen is saying that everything is valid (DK… --- ## [does not detect email openings](https://forum.mautic.org/t/does-not-detect-email-openings/10424)
**Author:** [@jesus.montejo](https://forum.mautic.org/u/jesus.montejo)\ **Replies:** 0\ **Last updated:** [April 13, 2018, 5:46am UTC](https://forum.mautic.org/t/does-not-detect-email-openings/10424 "2018-04-13T05:46:59Z")
Hello everyone, I have Mautic in the latest version 2.12.2 and I have the problem that I do not detect openings in the campaigns, in emails to segments if they are detected correctly. The flow of the campaign is very s… --- ## [My email is tracked after lead reply to email](https://forum.mautic.org/t/my-email-is-tracked-after-lead-reply-to-email/10413)
**Author:** [@lesaint](https://forum.mautic.org/u/lesaint)\ **Replies:** 1\ **Last updated:** [April 12, 2018, 3:23pm UTC](https://forum.mautic.org/t/my-email-is-tracked-after-lead-reply-to-email/10413 "2018-04-12T15:23:04Z")
I dont understand but when I send an email via a campaign or just via “send email” in the contact, if the contact reply to the email, I’m becoming the one who is tracked… Is it a bug or a mis-configuration? I’m using Ma… --- ## [Making archived "Mautic Community Forum" posts available?](https://forum.mautic.org/t/making-archived-mautic-community-forum-posts-available/10420)
**Author:** [@lightweight](https://forum.mautic.org/u/lightweight)\ **Replies:** 0\ **Last updated:** [April 11, 2018, 6:39pm UTC](https://forum.mautic.org/t/making-archived-mautic-community-forum-posts-available/10420 "2018-04-11T18:39:48Z")
I don’t know about the rest of you, but I frequently look for information about obscure Mautic-related issues on Google and elsewhere. Most of the time, people are discussing precisely the problems that interest me (and … --- ## [Help with Rails](https://forum.mautic.org/t/help-with-rails/10419)
**Author:** [@fuler](https://forum.mautic.org/u/fuler)\ **Replies:** 0\ **Last updated:** [April 11, 2018, 4:56pm UTC](https://forum.mautic.org/t/help-with-rails/10419 "2018-04-11T16:56:03Z")
Currently my Ruby on Rails project uses Mautic through Javascript, as their show in the documentation: (function(w,d,t,u,n,a,m){w\['MauticTrackingObject'\]=n; w\[n\]=w\[n\]||function(){(w\[n\].q=w\[n\].q||\[\]).push(ar… --- ## [Trying to create work flows, need help](https://forum.mautic.org/t/trying-to-create-work-flows-need-help/10418)
**Author:** [@gkwbeast](https://forum.mautic.org/u/gkwbeast)\ **Replies:** 0\ **Last updated:** [April 11, 2018, 3:58pm UTC](https://forum.mautic.org/t/trying-to-create-work-flows-need-help/10418 "2018-04-11T15:58:05Z")
Hi, I am fairly new to mautic, and I am trying to create a work flow for customer care, recurring emails, a billing tree, and ect. If you can help me out please email me at cbartlett@36cloudtechnologies.com. We can even … --- ## [Campaign doesn't send email when resubmit form](https://forum.mautic.org/t/campaign-doesnt-send-email-when-resubmit-form/10416)
**Author:** [@chief](https://forum.mautic.org/u/chief)\ **Replies:** 0\ **Last updated:** [April 10, 2018, 4:23pm UTC](https://forum.mautic.org/t/campaign-doesnt-send-email-when-resubmit-form/10416 "2018-04-10T16:23:09Z")
Hey, I’m using Mautic Cloud solution and the thing is that when I resubmit campaign form I don’t get campaign reactivated and I don’t get emails. So can you tell me please how can I reactivate campaign workflow every t… --- ## [Pull contacts in segment using Mautic API](https://forum.mautic.org/t/pull-contacts-in-segment-using-mautic-api/10415)
**Author:** [@tfoulkes](https://forum.mautic.org/u/tfoulkes)\ **Replies:** 0\ **Last updated:** [April 10, 2018, 3:38pm UTC](https://forum.mautic.org/t/pull-contacts-in-segment-using-mautic-api/10415 "2018-04-10T15:38:08Z")
Hi, I am using the Mautic API and I am trying to pull the contacts that exist in a specific segment in my Mautic instance. I have read through the documentation and I haven’t been able to find a request that gives me th… --- ## [Segment (broadcast) email stopped adding Contacts from Segment](https://forum.mautic.org/t/segment-broadcast-email-stopped-adding-contacts-from-segment/10405)
**Author:** [@bob-herman](https://forum.mautic.org/u/bob-herman)\ **Replies:** 1\ **Last updated:** [April 10, 2018, 12:17am UTC](https://forum.mautic.org/t/segment-broadcast-email-stopped-adding-contacts-from-segment/10405 "2018-04-10T00:17:22Z")
Hi: I have a segment (broadcast) email. For the past few weeks, when adding new contacts to the segment, the email would update w/the new contacts as pending/to be sent so I could send the email to them. This past week … --- ## [Zapier authentication failed](https://forum.mautic.org/t/zapier-authentication-failed/10406)
**Author:** [@pochatm](https://forum.mautic.org/u/pochatm)\ **Replies:** 5\ **Last updated:** [April 9, 2018, 10:39pm UTC](https://forum.mautic.org/t/zapier-authentication-failed/10406 "2018-04-09T22:39:22Z")
Hi Mautic’ers! I have been trying to connect to my mautic account through zapier, I have followed all the steps in the documentation (Auth enabled, cleared cached, schema, etc). I can’t connect to my account. I still… --- ## [bounce emails](https://forum.mautic.org/t/bounce-emails/10399)
**Author:** [@khalidmayson](https://forum.mautic.org/u/khalidmayson)\ **Replies:** 2\ **Last updated:** [April 9, 2018, 5:19am UTC](https://forum.mautic.org/t/bounce-emails/10399 "2018-04-09T05:19:40Z")
hello mautic support, i have just uploaded a test list with 30 gmail and hotmail accounts, that my friends have access to and the emails are legit and working just fine, but mautic keeps tagging them as email bounced un… --- ## [Validating phone and mobile field in Mautic form](https://forum.mautic.org/t/validating-phone-and-mobile-field-in-mautic-form/10410)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [April 9, 2018, 12:18am UTC](https://forum.mautic.org/t/validating-phone-and-mobile-field-in-mautic-form/10410 "2018-04-09T00:18:12Z")
I am wondering if there is a way for us to improve Mautic in terms of validation method on some fields, such as phone number and mobile number. We’d like to validate the data input on the phone number and mobile number … --- ## [Database connection error (code #0) when clicking in a URL inside an email](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409)
**Author:** [@pilar](https://forum.mautic.org/u/pilar)\ **Replies:** 8\ **Last updated:** [April 8, 2018, 11:31pm UTC](https://forum.mautic.org/t/database-connection-error-code-0-when-clicking-in-a-url-inside-an-email/10409 "2018-04-08T23:31:53Z")
Hello, I send an email with an asset located in google drive. When clicking to download the assets, users get the error Database connection error (code #0) but URL from the asset outside the email does work. Any idea … --- ## [Removing Emails for Segment](https://forum.mautic.org/t/removing-emails-for-segment/10408)
**Author:** [@sduddupudi](https://forum.mautic.org/u/sduddupudi)\ **Replies:** 1\ **Last updated:** [April 8, 2018, 4:45am UTC](https://forum.mautic.org/t/removing-emails-for-segment/10408 "2018-04-08T04:45:56Z")
I Have a Segment with 5600 Contacts in them 600 are bounced I had the list of all emails how can I remove this from my mail list? --- ## [Need help with contacts now showing up in Campaigns](https://forum.mautic.org/t/need-help-with-contacts-now-showing-up-in-campaigns/10407)
**Author:** [@cryptoconsultants](https://forum.mautic.org/u/cryptoconsultants)\ **Replies:** 0\ **Last updated:** [April 6, 2018, 10:31pm UTC](https://forum.mautic.org/t/need-help-with-contacts-now-showing-up-in-campaigns/10407 "2018-04-06T22:31:31Z")
Help! I’m not sure what to do. I’ve imported my contacts and added them to a segment. I added that segment to a campaign but the contacts aren’t showing up in the campaign. I’ve tripple checked my crons, inmotion hosting… --- ## [Hi Guys](https://forum.mautic.org/t/hi-guys/10404)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 0\ **Last updated:** [April 6, 2018, 4:59am UTC](https://forum.mautic.org/t/hi-guys/10404 "2018-04-06T04:59:54Z")
I am just confirming here if I am doing it right… I have 5 different products I sell on 5 different websites… Lets say EBOOK 1 TO EBOOK 5 dO I JUST SORT contacts via segments? Or via categories And after they subscri… --- ## [how to throttle emails](https://forum.mautic.org/t/how-to-throttle-emails/10403)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [April 5, 2018, 5:59pm UTC](https://forum.mautic.org/t/how-to-throttle-emails/10403 "2018-04-05T17:59:42Z")
my host allows me to send 500 emails per hour maximum how to set this up in the settings, I have no idea, I read the manual but I couldn’t find the detailed guide on how to do this Thank you for answering yours Jackie … --- ## [Tracking script page speed](https://forum.mautic.org/t/tracking-script-page-speed/10197)
**Author:** [@apothecary](https://forum.mautic.org/u/apothecary)\ **Replies:** 6\ **Last updated:** [April 4, 2018, 1:13pm UTC](https://forum.mautic.org/t/tracking-script-page-speed/10197 "2018-04-04T13:13:59Z")
Hi I’m using mautic on wordpress. I’ve optimised my site a lot and without mautic tracking installed I have less than 2 second page speed with Cache Enabler and Fast Velocity Minify plugins… If I use the any plugin to… --- ## [I cant install it on bluehost](https://forum.mautic.org/t/i-cant-install-it-on-bluehost/10400)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [April 4, 2018, 10:31am UTC](https://forum.mautic.org/t/i-cant-install-it-on-bluehost/10400 "2018-04-04T10:31:38Z")
I tried to install it on bluehost and I imemdiately get errors…why do you need special server to install it? I get these errors The site is currently offline due to encountering an error. If the problem persists, pleas… --- ## [Do not contact being incorrectly assisgned](https://forum.mautic.org/t/do-not-contact-being-incorrectly-assisgned/10350)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [April 4, 2018, 9:09am UTC](https://forum.mautic.org/t/do-not-contact-being-incorrectly-assisgned/10350 "2018-04-04T09:09:08Z")
Hi, I have noticed a high number of contacts being marked as do not contact recently. Some surpised me as they are avid fans of our business. So I did some testing and noted that several emails addresses of my own, fres… --- ## [Hardening Mautic and File/Folder Permissions](https://forum.mautic.org/t/hardening-mautic-and-file-folder-permissions/10398)
**Author:** [@mrcammo](https://forum.mautic.org/u/mrcammo)\ **Replies:** 0\ **Last updated:** [April 4, 2018, 5:22am UTC](https://forum.mautic.org/t/hardening-mautic-and-file-folder-permissions/10398 "2018-04-04T05:22:26Z")
Hi everyone, I generally try and work through a lot of things myself, or search the forums as most things have already been answered before, but after searching about 20 or 30 pages of results and drilling down on each … --- ## [Mixed Content Warnings](https://forum.mautic.org/t/mixed-content-warnings/10394)
**Author:** [@nashbrydges](https://forum.mautic.org/u/nashbrydges)\ **Replies:** 5\ **Last updated:** [April 2, 2018, 5:35pm UTC](https://forum.mautic.org/t/mixed-content-warnings/10394 "2018-04-02T17:35:53Z")
I see through searching this forum that mixed content warning are a massive issue with Mautic. I’m a new Mautic user and this is my configuration. All are running latest versions. Mautic: sub-domain of my promary blog… --- ## [Incorrect Contact IDs](https://forum.mautic.org/t/incorrect-contact-ids/10395)
**Author:** [@spencermcblain](https://forum.mautic.org/u/spencermcblain)\ **Replies:** 1\ **Last updated:** [April 2, 2018, 2:28pm UTC](https://forum.mautic.org/t/incorrect-contact-ids/10395 "2018-04-02T14:28:18Z")
New installation of Mautic and added a couple contacts for testing, but the contacts IDs are 382 and 384 and the dashboard is showing 200 contacts reached - any ideas where the issue may be? It is a Bitnami AWS installa… --- ## [ERROR Bounces](https://forum.mautic.org/t/error-bounces/10354)
**Author:** [@dmarchezini](https://forum.mautic.org/u/dmarchezini)\ **Replies:** 2\ **Last updated:** [April 2, 2018, 7:36am UTC](https://forum.mautic.org/t/error-bounces/10354 "2018-04-02T07:36:41Z")
Hello everyone, I’m having a curious error. I’m setting up the bounces on the mautic. The mautic connects in the inbox without problems, but when will run the cron down to mark the contacts as “do not contact” \[Symfony\\… [Previous page](https://forum.mautic.org/c/support/8.md?page=190) [Next page](https://forum.mautic.org/c/support/8.md?page=192)