# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=193 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 194 --- ## [Paid Mautic Marketing Help Needed](https://forum.mautic.org/t/paid-mautic-marketing-help-needed/10327)
**Author:** [@go-sell](https://forum.mautic.org/u/go-sell)\ **Replies:** 0\ **Last updated:** [March 9, 2018, 8:36am UTC](https://forum.mautic.org/t/paid-mautic-marketing-help-needed/10327 "2018-03-09T08:36:01Z")
I’m looking for the right person to pay to help set up self hosted Mautic on my site and do productive marketing with it. That makes it Mautic consulting I suppose. I have the current version of Mautic installed on my … --- ## [The site is currently offline due to encountering an error.](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10326)
**Author:** [@bill](https://forum.mautic.org/u/bill)\ **Replies:** 1\ **Last updated:** [March 9, 2018, 3:30am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error/10326 "2018-03-09T03:30:49Z")
Hello team !! i upgrade mautic and i cant login my account move was complete my site isn’t opening because its looking for ‘/home/smarta34/public\_html/crm/app/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticPluginBundleEntit… --- ## [Need Help Getting Started with Mautic](https://forum.mautic.org/t/need-help-getting-started-with-mautic/10323)
**Author:** [@go-sell](https://forum.mautic.org/u/go-sell)\ **Replies:** 0\ **Last updated:** [March 8, 2018, 11:46am UTC](https://forum.mautic.org/t/need-help-getting-started-with-mautic/10323 "2018-03-08T11:46:17Z")
I have the current version of Mautic installed on my server and I need help getting started and doing productive things with it. I expect to pay for this. I need to get opt ins going, convert my current contact forms t… --- ## [SuiterCRM & Mautic](https://forum.mautic.org/t/suitercrm-mautic/10214)
**Author:** [@jeffcleverley](https://forum.mautic.org/u/jeffcleverley)\ **Replies:** 14\ **Last updated:** [March 7, 2018, 6:52pm UTC](https://forum.mautic.org/t/suitercrm-mautic/10214 "2018-03-07T18:52:38Z")
Hey there everyone and anyone, new to Mautic, first post, but hope to get a few pointers. So I followed the plugin guide and have tested the integration with a form to push to integration. I have contacts created in Ma… --- ## [tracking custom clicks](https://forum.mautic.org/t/tracking-custom-clicks/10316)
**Author:** [@daftenii](https://forum.mautic.org/u/daftenii)\ **Replies:** 6\ **Last updated:** [March 7, 2018, 8:50am UTC](https://forum.mautic.org/t/tracking-custom-clicks/10316 "2018-03-07T08:50:21Z")
Hi, I’m trying to track custom clicks created into ‘Segment Email’ and ‘Template Email’. These two type of emails where sent by API action ‘Send Email To Contact’. In first case (‘Segment Email’) on emails view page the… --- ## [The tracking pixel does not work](https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318)
**Author:** [@brayan](https://forum.mautic.org/u/brayan)\ **Replies:** 0\ **Last updated:** [March 6, 2018, 11:13am UTC](https://forum.mautic.org/t/the-tracking-pixel-does-not-work/10318 "2018-03-06T11:13:50Z")
Mautic is not notifying if the user opened the mail, someone knows why. in the email configuration, the tracking pixel is enabled --- ## [Leads with one or more related entities](https://forum.mautic.org/t/leads-with-one-or-more-related-entities/10317)
**Author:** [@daftenii](https://forum.mautic.org/u/daftenii)\ **Replies:** 0\ **Last updated:** [March 6, 2018, 10:02am UTC](https://forum.mautic.org/t/leads-with-one-or-more-related-entities/10317 "2018-03-06T10:02:02Z")
Hi, Let’s suppose I have one lead: fname1,lname1,email1 … and two related products to this lead: product\_image1,product\_name1,product\_price1 product\_image2,product\_name2,product\_price2 … How can I send an email t… --- ## [Need to find step by step tutorial based on usecase](https://forum.mautic.org/t/need-to-find-step-by-step-tutorial-based-on-usecase/10312)
**Author:** [@bromoapp](https://forum.mautic.org/u/bromoapp)\ **Replies:** 2\ **Last updated:** [March 6, 2018, 2:59am UTC](https://forum.mautic.org/t/need-to-find-step-by-step-tutorial-based-on-usecase/10312 "2018-03-06T02:59:08Z")
Hi, I’m very new to mautic… but the reason why I installed and want to learn mautic is because I wanna start an affiliate online business. And since I dont wanna use paid service like clickfunnel I turned to mautic. So… --- ## [Database setup](https://forum.mautic.org/t/database-setup/10313)
**Author:** [@cvalery82](https://forum.mautic.org/u/cvalery82)\ **Replies:** 1\ **Last updated:** [March 5, 2018, 9:54am UTC](https://forum.mautic.org/t/database-setup/10313 "2018-03-05T09:54:27Z")
Unable to go past database setup in mautic. i get the following error. “…Specified key was too long; max key length is 767 bytes” Using godaddy shared hosting package. Can someone please tell me whats going on? UPDAT… --- ## [Emails are TOTALLY blocked](https://forum.mautic.org/t/emails-are-totally-blocked/10299)
**Author:** [@megamax](https://forum.mautic.org/u/megamax)\ **Replies:** 12\ **Last updated:** [March 3, 2018, 6:00pm UTC](https://forum.mautic.org/t/emails-are-totally-blocked/10299 "2018-03-03T18:00:45Z")
Hello, I have a free Mautic installation installed on my own hosted server. Everything was working fine for weeks, at least almost everything, including sending emails, both template and segment ones. I was using also … --- ## [Cron jobs for contact 5,000](https://forum.mautic.org/t/cron-jobs-for-contact-5-000/10304)
**Author:** [@krinic](https://forum.mautic.org/u/krinic)\ **Replies:** 3\ **Last updated:** [March 3, 2018, 1:40pm UTC](https://forum.mautic.org/t/cron-jobs-for-contact-5-000/10304 "2018-03-03T13:40:30Z")
Can someone recommend me the execution time of cron jobs for lists of 5 thousand contacts? I currently have cron jobs configured as follows: mautic: segments: update runs every minute mautic: campaigns: rebuild runs e… --- ## [Not Found when getting an authorization code](https://forum.mautic.org/t/not-found-when-getting-an-authorization-code/10309)
**Author:** [@Naughie](https://forum.mautic.org/u/Naughie)\ **Replies:** 0\ **Last updated:** [March 3, 2018, 8:52am UTC](https://forum.mautic.org/t/not-found-when-getting-an-authorization-code/10309 "2018-03-03T08:52:11Z")
I read the document on OAuth2 authorization and went to http://my.mautic.base/oauth/v2/authorize?client\_id=my\_client\_id&grant\_type=authorization\_code&redirect\_uri=http%3A%2F%2F127.0.0.1%2Fcallback%2Ffor%2Foauth2&response… --- ## [Update FileManager](https://forum.mautic.org/t/update-filemanager/10303)
**Author:** [@servalll](https://forum.mautic.org/u/servalll)\ **Replies:** 1\ **Last updated:** [March 3, 2018, 12:31am UTC](https://forum.mautic.org/t/update-filemanager/10303 "2018-03-03T00:31:18Z")
Hi everyone, I would like to know how to update the File Manager with the latest version, Can i just replace the existing files with the new one ? Thank you, --- ## [when create email, cannot get test email to send with Amazon](https://forum.mautic.org/t/when-create-email-cannot-get-test-email-to-send-with-amazon/10307)
**Author:** [@richardmerry](https://forum.mautic.org/u/richardmerry)\ **Replies:** 1\ **Last updated:** [March 2, 2018, 6:38pm UTC](https://forum.mautic.org/t/when-create-email-cannot-get-test-email-to-send-with-amazon/10307 "2018-03-02T18:38:25Z")
I previously used sparkpost for email and when I created an email then sent a test email I received the email. I’ve just changed to Amazon SES that sends a test email in ‘configuration’ and ’ email settings. But when y… --- ## [Filters not working at all](https://forum.mautic.org/t/filters-not-working-at-all/10157)
**Author:** [@sbrinaz](https://forum.mautic.org/u/sbrinaz)\ **Replies:** 2\ **Last updated:** [March 1, 2018, 12:25pm UTC](https://forum.mautic.org/t/filters-not-working-at-all/10157 "2018-03-01T12:25:29Z")
If I go into contacts and do: zipcode:366 I can then select only 100 at a time to add to a segment (about 510 added to a segment) I then added zipcode:365: added 100 at a time. About 1100 added. I got 1,625 contacts… --- ## [db query taking over 8minutes to execute after upgrading to 2.12.2](https://forum.mautic.org/t/db-query-taking-over-8minutes-to-execute-after-upgrading-to-2-12-2/10301)
**Author:** [@OA\_Andrew](https://forum.mautic.org/u/OA_Andrew)\ **Replies:** 0\ **Last updated:** [March 1, 2018, 12:21pm UTC](https://forum.mautic.org/t/db-query-taking-over-8minutes-to-execute-after-upgrading-to-2-12-2/10301 "2018-03-01T12:21:57Z")
Hi Guys I upgraded our Mautic version to 2.12.2 (from 2.12.1) last night. Ever since the upgrade there is a query that continuously hits our database over and over again, and hogs 100% of a single cpu core. The query it… --- ## [Import stalled (memory issue?) how to fix/learn](https://forum.mautic.org/t/import-stalled-memory-issue-how-to-fix-learn/10298)
**Author:** [@nicolaig](https://forum.mautic.org/u/nicolaig)\ **Replies:** 1\ **Last updated:** [February 28, 2018, 6:02pm UTC](https://forum.mautic.org/t/import-stalled-memory-issue-how-to-fix-learn/10298 "2018-02-28T18:02:43Z")
This is my third import. I’ve done 4 of 1,000 at a time and all the previous ones went fine and took about 1.5 minutes each So this time I tried to background import 3,000 contacts and it seems to have stalled at 76% af… --- ## [Contact push error Joomla Plugin](https://forum.mautic.org/t/contact-push-error-joomla-plugin/10295)
**Author:** [@sander](https://forum.mautic.org/u/sander)\ **Replies:** 0\ **Last updated:** [February 27, 2018, 2:28pm UTC](https://forum.mautic.org/t/contact-push-error-joomla-plugin/10295 "2018-02-27T14:28:52Z")
Hello, I am trying to get the Joomla Plugin to push new registered users as leads. The Joomla plugin is working, and I also set up the API connection with Mautic. When I register a new user on the site i dont see it in… --- ## [move bounced email to other segments](https://forum.mautic.org/t/move-bounced-email-to-other-segments/10292)
**Author:** [@niktarin](https://forum.mautic.org/u/niktarin)\ **Replies:** 2\ **Last updated:** [February 27, 2018, 11:20am UTC](https://forum.mautic.org/t/move-bounced-email-to-other-segments/10292 "2018-02-27T11:20:04Z")
Hi, Although I love mautic some simple (IMO) are driving me crazy. How do I move contacts from one segments if the email is bounced? My logic says that I create a campain and add a condition to do that. But I can’t fi… --- ## [Show modal to every visitor exept members of segment](https://forum.mautic.org/t/show-modal-to-every-visitor-exept-members-of-segment/10258)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 1\ **Last updated:** [February 27, 2018, 9:39am UTC](https://forum.mautic.org/t/show-modal-to-every-visitor-exept-members-of-segment/10258 "2018-02-27T09:39:43Z")
I’m trying to show a focus item with a signup form to every visitor except if they are know members of the segment ‘Subscribed’ As far as I understand this, this can be done with Dynamic Web Content (DWC). DWC can be … --- ## [Custom Parameters not recording](https://forum.mautic.org/t/custom-parameters-not-recording/10291)
**Author:** [@izzy](https://forum.mautic.org/u/izzy)\ **Replies:** 0\ **Last updated:** [February 27, 2018, 2:36am UTC](https://forum.mautic.org/t/custom-parameters-not-recording/10291 "2018-02-27T02:36:22Z")
I’m pushing custom field parameters using the recommended approach however the data is now appearing in the fields section under the expandable 'detail’s drop down on an individual contacts profile. I’ve setup the custom… --- ## [Lead - Campaign - Database](https://forum.mautic.org/t/lead-campaign-database/10285)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 0\ **Last updated:** [February 26, 2018, 7:44am UTC](https://forum.mautic.org/t/lead-campaign-database/10285 "2018-02-26T07:44:47Z")
Can I use the database to find out which contact is currently in which campaign? I’m asking because Table “campaign\_leads” lists all campaigns that have been through a contact. If a contact is removed from a campaign, t… --- ## [Insert SPF, DKIM and DMARC entries on Mautic?](https://forum.mautic.org/t/insert-spf-dkim-and-dmarc-entries-on-mautic/10261)
**Author:** [@system](https://forum.mautic.org/u/system)\ **Replies:** 2\ **Last updated:** [February 26, 2018, 6:29am UTC](https://forum.mautic.org/t/insert-spf-dkim-and-dmarc-entries-on-mautic/10261 "2018-02-26T06:29:55Z")
Hi I finally create correctly SPF, DKIM and DMARC entries on DNS records of my domain (3 subdomain names). My request is if I have to put these 3 subdomains names on Mautic configuration to prevent the emails marking a… --- ## [No match IP with contacts erased and recreated](https://forum.mautic.org/t/no-match-ip-with-contacts-erased-and-recreated/10253)
**Author:** [@marie](https://forum.mautic.org/u/marie)\ **Replies:** 3\ **Last updated:** [February 23, 2018, 12:28pm UTC](https://forum.mautic.org/t/no-match-ip-with-contacts-erased-and-recreated/10253 "2018-02-23T12:28:39Z")
Hi all, I erased some contacts I used for testing my campaigns, and then recreate them in order to start from scratch. I thought Mautic would start tracking from scratch also but now Mautic don’t want to track visits co… --- ## [Automatic emails each day](https://forum.mautic.org/t/automatic-emails-each-day/10254)
**Author:** [@jonas21](https://forum.mautic.org/u/jonas21)\ **Replies:** 1\ **Last updated:** [February 22, 2018, 2:12pm UTC](https://forum.mautic.org/t/automatic-emails-each-day/10254 "2018-02-22T14:12:08Z")
Is it possible to send emails automatically each day? For a client we want to send out an email each day, depending on wether or not they updated an order. --- ## [Kampaign Reports](https://forum.mautic.org/t/kampaign-reports/10260)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 0\ **Last updated:** [February 22, 2018, 10:49am UTC](https://forum.mautic.org/t/kampaign-reports/10260 "2018-02-22T10:49:38Z")
Cheers, I have a campaign that sends an email after a certain time. I’ve modified the campaign so that the event of “send email” is deleted and doesn’t send the email if a trigger is doing the delete job. thanks to the… --- ## [Emails not queuing or spooling and stuck in pending](https://forum.mautic.org/t/emails-not-queuing-or-spooling-and-stuck-in-pending/10257)
**Author:** [@paulc](https://forum.mautic.org/u/paulc)\ **Replies:** 0\ **Last updated:** [February 21, 2018, 8:18pm UTC](https://forum.mautic.org/t/emails-not-queuing-or-spooling-and-stuck-in-pending/10257 "2018-02-21T20:18:45Z")
There are a handful of contacts that will not queue or spool to receive an email. They go from queued, to pending but never sent. When I look in the spool folder there is nothing there even though the job says it succe… --- ## [Mautic Installation - Database Setup](https://forum.mautic.org/t/mautic-installation-database-setup/10250)
**Author:** [@vic07](https://forum.mautic.org/u/vic07)\ **Replies:** 0\ **Last updated:** [February 20, 2018, 10:24pm UTC](https://forum.mautic.org/t/mautic-installation-database-setup/10250 "2018-02-20T22:24:58Z")
When I try to finish my setup on MAUTIC I get this message. An error occured while attempting to connect to the database: An exception occured in driver: SQLSTATE\[28000\] \[1045\] Access denied for user my user name go her… --- ## [Multiple delivery servers](https://forum.mautic.org/t/multiple-delivery-servers/10247)
**Author:** [@olufnielsen](https://forum.mautic.org/u/olufnielsen)\ **Replies:** 0\ **Last updated:** [February 18, 2018, 8:11pm UTC](https://forum.mautic.org/t/multiple-delivery-servers/10247 "2018-02-18T20:11:08Z")
Hey Mauticans, I’m quite intrigued by an open source full stack marketing suite, and mautic seems to be somewhat perfect in every sense. At my company we use four different delivery servers right now, but I can only se… --- ## [Mautic-SugarCRM interface: how to sync email opt-out or bounce](https://forum.mautic.org/t/mautic-sugarcrm-interface-how-to-sync-email-opt-out-or-bounce/10246)
**Author:** [@DutchAlfred](https://forum.mautic.org/u/DutchAlfred)\ **Replies:** 0\ **Last updated:** [February 17, 2018, 5:33pm UTC](https://forum.mautic.org/t/mautic-sugarcrm-interface-how-to-sync-email-opt-out-or-bounce/10246 "2018-02-17T17:33:49Z")
SugarCRM has the option for any email address to opt out for mailings: you can even select on this Opt out for primary email address. If you synchronise through the Mautic plugin this field is visible as LBL\_EMAIL\_NON\_PR… [Previous page](https://forum.mautic.org/c/support/8.md?page=192) [Next page](https://forum.mautic.org/c/support/8.md?page=194)