# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=194 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 195 --- ## [Simple campain doesn't send emails](https://forum.mautic.org/t/simple-campain-doesnt-send-emails/10244)
**Author:** [@follower](https://forum.mautic.org/u/follower)\ **Replies:** 2\ **Last updated:** [February 17, 2018, 11:03am UTC](https://forum.mautic.org/t/simple-campain-doesnt-send-emails/10244 "2018-02-17T11:03:13Z")
Hi Mautic friend! I’m getting crazy. I have set a simple campain: when I manually switch a user to a specific segment then send email, see the picture attached. but no email is sent. If I send email manunally, it works…… --- ## [CSRF Token is invalid](https://forum.mautic.org/t/csrf-token-is-invalid/10223)
**Author:** [@juicymediagroup](https://forum.mautic.org/u/juicymediagroup)\ **Replies:** 10\ **Last updated:** [February 15, 2018, 1:03am UTC](https://forum.mautic.org/t/csrf-token-is-invalid/10223 "2018-02-15T01:03:24Z")
Hello all. I need a little help. I setup Mautic a few days ago. Having trouble connecting to Amazon SES SMTP servers, so I switched to Elastic Email. Ever since I did that, I’m getting this message: “The CSRF token is i… --- ## [How can we Uninstall Mautic completely?](https://forum.mautic.org/t/how-can-we-uninstall-mautic-completely/10232)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 2\ **Last updated:** [February 14, 2018, 11:49am UTC](https://forum.mautic.org/t/how-can-we-uninstall-mautic-completely/10232 "2018-02-14T11:49:25Z")
Hello, As declared in the title, I just need to delete Mautic and all its components. Could someone please tell how to do it? Thanks, Salah --- ## [Change the "Content-Transfer-Encoding"](https://forum.mautic.org/t/change-the-content-transfer-encoding/10233)
**Author:** [@dletkemann](https://forum.mautic.org/u/dletkemann)\ **Replies:** 0\ **Last updated:** [February 14, 2018, 10:03am UTC](https://forum.mautic.org/t/change-the-content-transfer-encoding/10233 "2018-02-14T10:03:38Z")
Hello, is it possible to change the Content-Transfer-Encoding of the Mautic Emails from “quoted-printable” to “8bit” ? --- ## [Mautic with Bigdata Support](https://forum.mautic.org/t/mautic-with-bigdata-support/10230)
**Author:** [@arun](https://forum.mautic.org/u/arun)\ **Replies:** 0\ **Last updated:** [February 13, 2018, 11:06pm UTC](https://forum.mautic.org/t/mautic-with-bigdata-support/10230 "2018-02-13T23:06:57Z")
We have millions of records need to keep in mautic. Do we have any big data support in mautic? --- ## [Asset won't download on mobile](https://forum.mautic.org/t/asset-wont-download-on-mobile/10228)
**Author:** [@lauras](https://forum.mautic.org/u/lauras)\ **Replies:** 0\ **Last updated:** [February 13, 2018, 1:09pm UTC](https://forum.mautic.org/t/asset-wont-download-on-mobile/10228 "2018-02-13T13:09:13Z")
hello everyone ! My apologies if this topic has already been discussed somewhere else :slight\_smile: I have an issue with asset downloads: I have designed on Mautic a landing page to download an asset and it works perf… --- ## [Landing Pages Erro](https://forum.mautic.org/t/landing-pages-erro/10217)
**Author:** [@walace](https://forum.mautic.org/u/walace)\ **Replies:** 1\ **Last updated:** [February 13, 2018, 11:26am UTC](https://forum.mautic.org/t/landing-pages-erro/10217 "2018-02-13T11:26:46Z")
Não consigo criar um simples Landing Pages clico em aplicar o Mautic trava a tela alguém pode me ajudar? --- ## [Pushing activities from Mautic to SugarCRM](https://forum.mautic.org/t/pushing-activities-from-mautic-to-sugarcrm/10227)
**Author:** [@Ronan](https://forum.mautic.org/u/Ronan)\ **Replies:** 0\ **Last updated:** [February 13, 2018, 6:55am UTC](https://forum.mautic.org/t/pushing-activities-from-mautic-to-sugarcrm/10227 "2018-02-13T06:55:52Z")
Hi, We have been testing the SugarCRM plug-in (Mautic 2.12.1) with a sugar Enterprise 7.9.2 demo system. We can sync leads & Contacts records between the system without problems. When configuring the plug-in we have ac… --- ## [Stats Column](https://forum.mautic.org/t/stats-column/10226)
**Author:** [@getclients](https://forum.mautic.org/u/getclients)\ **Replies:** 0\ **Last updated:** [February 13, 2018, 4:55am UTC](https://forum.mautic.org/t/stats-column/10226 "2018-02-13T04:55:20Z")
Hi How do i add “Clicks” to this stats column? screenshot: https://www.screencast.com/t/1Czd1jF3cu Thanks David --- ## [Campaign Emails not being sent, but broadcast mails work just fine](https://forum.mautic.org/t/campaign-emails-not-being-sent-but-broadcast-mails-work-just-fine/10208)
**Author:** [@amit-thakkar](https://forum.mautic.org/u/amit-thakkar)\ **Replies:** 3\ **Last updated:** [February 13, 2018, 4:35am UTC](https://forum.mautic.org/t/campaign-emails-not-being-sent-but-broadcast-mails-work-just-fine/10208 "2018-02-13T04:35:14Z")
Hi, I have setup Mautic with Sparkpost. Im facing a very peculiar problem. All my broadcast emails get delivered, but campaign emails dont go through. I have tried everything with cron jobs, queueing email, etc. But sti… --- ## [I restarted the server and the IP changed, so now my forms are not working](https://forum.mautic.org/t/i-restarted-the-server-and-the-ip-changed-so-now-my-forms-are-not-working/10224)
**Author:** [@wtm-mautic](https://forum.mautic.org/u/wtm-mautic)\ **Replies:** 1\ **Last updated:** [February 13, 2018, 1:43am UTC](https://forum.mautic.org/t/i-restarted-the-server-and-the-ip-changed-so-now-my-forms-are-not-working/10224 "2018-02-13T01:43:58Z")
Whe I restardes my AWS server the IP of Mautic changed, I chaged it also in the configurations but still the form is not submitting --- ## [Form: Show When Value Exists not working](https://forum.mautic.org/t/form-show-when-value-exists-not-working/10219)
**Author:** [@shoelessjoe51](https://forum.mautic.org/u/shoelessjoe51)\ **Replies:** 3\ **Last updated:** [February 12, 2018, 8:26am UTC](https://forum.mautic.org/t/form-show-when-value-exists-not-working/10219 "2018-02-12T08:26:10Z")
Fresh install of Mautic tonight. Created a form with three fields: first name, last name, email. Set first name and last name “Show When Value Exists” to NO. Created a landing page, dropped the form on the page and teste… --- ## [SparkPost API Change](https://forum.mautic.org/t/sparkpost-api-change/10221)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [February 12, 2018, 4:13am UTC](https://forum.mautic.org/t/sparkpost-api-change/10221 "2018-02-12T04:13:37Z")
Hi, Per today SparkPost changed its email API. I found this information regarding the change: Summary of the current and future behavior The following is a summary of the current and future behavior for when a recipien… --- ## [Can't import companies after setting wrong Delimiter](https://forum.mautic.org/t/cant-import-companies-after-setting-wrong-delimiter/10206)
**Author:** [@duchu](https://forum.mautic.org/u/duchu)\ **Replies:** 2\ **Last updated:** [February 8, 2018, 10:51am UTC](https://forum.mautic.org/t/cant-import-companies-after-setting-wrong-delimiter/10206 "2018-02-08T10:51:49Z")
Hello I was trying to import my companies contacts, but unfortunately i have setup wrong Delimiter. Right now when i want to import contacts to companies there is Error 500. I was trying to clear cache but didnt help. … --- ## [Contact Widget Map](https://forum.mautic.org/t/contact-widget-map/10215)
**Author:** [@Ronan](https://forum.mautic.org/u/Ronan)\ **Replies:** 2\ **Last updated:** [February 8, 2018, 9:49am UTC](https://forum.mautic.org/t/contact-widget-map/10215 "2018-02-08T09:49:51Z")
Hi, Is there an option to define different countries for the contact widget map? We would like to be able to display the information for a single country rather than the whole world map Regards Ronan --- ## [Auto fill show another lead information](https://forum.mautic.org/t/auto-fill-show-another-lead-information/10182)
**Author:** [@rodrigocvb](https://forum.mautic.org/u/rodrigocvb)\ **Replies:** 10\ **Last updated:** [February 8, 2018, 6:25am UTC](https://forum.mautic.org/t/auto-fill-show-another-lead-information/10182 "2018-02-08T06:25:35Z")
Hello everyone, My partner and I noticed the same issue: when both of us go to our form to fill it out, it shows data from a lead who talked to us today via email. When we do the same from incognito, it doesn’t happen. … --- ## [Delete accounts](https://forum.mautic.org/t/delete-accounts/10044)
**Author:** [@Lindum3](https://forum.mautic.org/u/Lindum3)\ **Replies:** 7\ **Last updated:** [February 7, 2018, 1:37pm UTC](https://forum.mautic.org/t/delete-accounts/10044 "2018-02-07T13:37:11Z")
Please tell me how I can get Mautic to delete my free cloud and self-hosted sites? I think I figured out how to use the product and now I can’t use the email address I need … Helllllllpp … --- ## [Serve asset over https](https://forum.mautic.org/t/serve-asset-over-https/10205)
**Author:** [@rgalaxy](https://forum.mautic.org/u/rgalaxy)\ **Replies:** 3\ **Last updated:** [February 7, 2018, 5:31am UTC](https://forum.mautic.org/t/serve-asset-over-https/10205 "2018-02-07T05:31:14Z")
Hi, anybody know how to download an asset and serve it on https? because my site didnt let any http to access to my site. i use asset and when the form submitted i want to download the asset. but the asset downloaded vi… --- ## [Retrieving Mautic ID when submitting CMS form](https://forum.mautic.org/t/retrieving-mautic-id-when-submitting-cms-form/10209)
**Author:** [@wiseo](https://forum.mautic.org/u/wiseo)\ **Replies:** 1\ **Last updated:** [February 6, 2018, 11:33am UTC](https://forum.mautic.org/t/retrieving-mautic-id-when-submitting-cms-form/10209 "2018-02-06T11:33:39Z")
Hi community, We have setup a hosted Mautic and got it connected to our website domainname.com (custom CMS) with the tracking gif. We like to have that when submitting a form with email inputfield (this is not a Mautic… --- ## [SalesForce Plugin Do Not Contact Feature Not Working](https://forum.mautic.org/t/salesforce-plugin-do-not-contact-feature-not-working/10211)
**Author:** [@billheit](https://forum.mautic.org/u/billheit)\ **Replies:** 0\ **Last updated:** [February 6, 2018, 11:13am UTC](https://forum.mautic.org/t/salesforce-plugin-do-not-contact-feature-not-working/10211 "2018-02-06T11:13:26Z")
Has anyone got the Salesforce Plugin’s “Do Not Contact” feature to work? Since it has no configurations (and no documentation), I would expect it to sync with the Lead’s HasOptedOutOfEmail field but it is not working as… --- ## [What table contains website tracking hits](https://forum.mautic.org/t/what-table-contains-website-tracking-hits/10188)
**Author:** [@billheit](https://forum.mautic.org/u/billheit)\ **Replies:** 9\ **Last updated:** [February 6, 2018, 10:39am UTC](https://forum.mautic.org/t/what-table-contains-website-tracking-hits/10188 "2018-02-06T10:39:36Z")
I am trying to set up website tracking using javascript tracking. When I brows the page, I can see in the browsers network log that my Mautic instance being called. But I don’t see any activity in the Mautic dashboard. … --- ## [Email Templates are Blank](https://forum.mautic.org/t/email-templates-are-blank/10207)
**Author:** [@magnush](https://forum.mautic.org/u/magnush)\ **Replies:** 1\ **Last updated:** [February 6, 2018, 5:14am UTC](https://forum.mautic.org/t/email-templates-are-blank/10207 "2018-02-06T05:14:46Z")
I have installed Mautic myself on a Debian Virtual Server, the installation instructions do not explain things like what permissions to set. I suspect this is the reason that all my Email templates are blank - here’s a … --- ## [Ways to exclude external list of emails from segment?](https://forum.mautic.org/t/ways-to-exclude-external-list-of-emails-from-segment/10196)
**Author:** [@jamie3000](https://forum.mautic.org/u/jamie3000)\ **Replies:** 1\ **Last updated:** [February 6, 2018, 4:53am UTC](https://forum.mautic.org/t/ways-to-exclude-external-list-of-emails-from-segment/10196 "2018-02-06T04:53:11Z")
Hi Guys, Firstly can I say how grateful I am for the time and effort you have put into Mautic. Its a really great bit of software, and I say that as a fellow web developer. Great work guys. \ It sickens me when I … --- ## [Emails are being sent multiple times to very annoyed recipients](https://forum.mautic.org/t/emails-are-being-sent-multiple-times-to-very-annoyed-recipients/10201)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [February 6, 2018, 4:48am UTC](https://forum.mautic.org/t/emails-are-being-sent-multiple-times-to-very-annoyed-recipients/10201 "2018-02-06T04:48:57Z")
I use sendgrid to send email. After receiving a few angry emails asking me to stop sending emails I realised the Mautic (?) Sendgrid (?) are sending the same emails over and over again to a set of recipients, several ti… --- ## ["Emails Opened/Sent" taking hours to update on dashboard](https://forum.mautic.org/t/emails-opened-sent-taking-hours-to-update-on-dashboard/10204)
**Author:** [@marqjb](https://forum.mautic.org/u/marqjb)\ **Replies:** 1\ **Last updated:** [February 6, 2018, 4:14am UTC](https://forum.mautic.org/t/emails-opened-sent-taking-hours-to-update-on-dashboard/10204 "2018-02-06T04:14:12Z")
Hello, I have a brand new Mautic v2.12.1 installed on a VPS (CentOS7 64-bit). All Cron jobs have been configured per the instructions. What I’m seeing is that the “Emails Opened/Sent” widget is taking hours to update … --- ## [mautic zapier](https://forum.mautic.org/t/mautic-zapier/10203)
**Author:** [@krinic](https://forum.mautic.org/u/krinic)\ **Replies:** 2\ **Last updated:** [February 5, 2018, 2:15pm UTC](https://forum.mautic.org/t/mautic-zapier/10203 "2018-02-05T14:15:25Z")
I’m trying to connect mautic with zapier, but it tells me the following error We could not find the form submmited event I’m following the following tutorial: https://mautic.com/help/set-zapier-integration/ I do not … --- ## [Free SMTP?](https://forum.mautic.org/t/free-smtp/10190)
**Author:** [@michael28-mautic-fan](https://forum.mautic.org/u/michael28-mautic-fan)\ **Replies:** 1\ **Last updated:** [February 3, 2018, 12:52pm UTC](https://forum.mautic.org/t/free-smtp/10190 "2018-02-03T12:52:42Z")
Hello. I cannot figure out of we can send 80.000 emails for free out every week through Mautic, or we need to buy fx Mandrill to make the sending? best regards Michael. --- ## [E-mail builder](https://forum.mautic.org/t/e-mail-builder/10189)
**Author:** [@michael28-mautic-fan](https://forum.mautic.org/u/michael28-mautic-fan)\ **Replies:** 1\ **Last updated:** [February 3, 2018, 12:48pm UTC](https://forum.mautic.org/t/e-mail-builder/10189 "2018-02-03T12:48:50Z")
Hello. I am a little bit disappointed over the e-mail builder in Mautic. I know it is free, so I cannot complaint. At my former work there was a really good backend developer. He made the coolest e-mail builder in aroun… --- ## [Cron Jobs Inquiry](https://forum.mautic.org/t/cron-jobs-inquiry/10165)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 6\ **Last updated:** [February 3, 2018, 12:46pm UTC](https://forum.mautic.org/t/cron-jobs-inquiry/10165 "2018-02-03T12:46:52Z")
Hi friends, Yesterday, I finished the installation process of Mautic 2.12.1 on my VPS. Everything is OK. Now I have to create Cron Jobs but I realized that there are some differences between those cron jobs suggestions … --- ## [problem with the campás, the points, phases and the corresponding follow-up](https://forum.mautic.org/t/problem-with-the-campas-the-points-phases-and-the-corresponding-follow-up/10194)
**Author:** [@saxu](https://forum.mautic.org/u/saxu)\ **Replies:** 0\ **Last updated:** [February 2, 2018, 2:55pm UTC](https://forum.mautic.org/t/problem-with-the-campas-the-points-phases-and-the-corresponding-follow-up/10194 "2018-02-02T14:55:06Z")
I have problems with the follow-up of the campaigns, I create a complete campaign, with email, form, page, points, phases, but when I launch the campaign and I do the emails, it does not follow me properly, sometimes it … [Previous page](https://forum.mautic.org/c/support/8.md?page=193) [Next page](https://forum.mautic.org/c/support/8.md?page=195)