# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=195 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 196 --- ## [Bounces & Complaints folders can't be shown!](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 2\ **Last updated:** [February 2, 2018, 1:47pm UTC](https://forum.mautic.org/t/bounces-complaints-folders-cant-be-shown/10181 "2018-02-02T13:47:09Z")
Hi, I’ve created 2 folders in my email account, for Bounces and Complaints. Also, created that configuration in Amazon SNS to filter those emails. But in Mautic Email Setting section \> Monitored Inbox Settings \> Bounces… --- ## [clone campaign via api](https://forum.mautic.org/t/clone-campaign-via-api/10193)
**Author:** [@jmadarieta](https://forum.mautic.org/u/jmadarieta)\ **Replies:** 0\ **Last updated:** [February 2, 2018, 12:02pm UTC](https://forum.mautic.org/t/clone-campaign-via-api/10193 "2018-02-02T12:02:57Z")
can it be done. im not a symphony guy so im hoping there is an easy solution. plz and ty --- ## [Admin password reset not working](https://forum.mautic.org/t/admin-password-reset-not-working/3701)
**Author:** [@alimalik](https://forum.mautic.org/u/alimalik)\ **Replies:** 3\ **Last updated:** [February 2, 2018, 7:12am UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701 "2018-02-02T07:12:01Z")
I have locked my outside the mautic. The password reset email is not delivered to my admin email. I am using sendgrid for email delivery. Can you please guide me how to change the admin password through phpmyadmin etc. … --- ## [The Mautic´s Forms disappear of WordPress](https://forum.mautic.org/t/the-mautic-s-forms-disappear-of-wordpress/10184)
**Author:** [@sergio-bolinches](https://forum.mautic.org/u/sergio-bolinches)\ **Replies:** 3\ **Last updated:** [February 1, 2018, 1:54pm UTC](https://forum.mautic.org/t/the-mautic-s-forms-disappear-of-wordpress/10184 "2018-02-01T13:54:29Z")
From a day to morning the Mautic forms disappeared from WordPress. Does anyone have or had the same problem? After several days doing thousands of tests I have managed to solve the problem but I have not identified it. … --- ## [Recommendation form](https://forum.mautic.org/t/recommendation-form/10180)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 0\ **Last updated:** [January 30, 2018, 12:52pm UTC](https://forum.mautic.org/t/recommendation-form/10180 "2018-01-30T12:52:57Z")
Hi, Is it possible to create some kind of ‘recommendation form’ ? I’m looking for something like this: \*\* Send customer John an email 'Would you recommend our product to someone you know? ’ \*\* In that mail is a link … --- ## [Mautic not recording page hits any more](https://forum.mautic.org/t/mautic-not-recording-page-hits-any-more/10179)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [January 30, 2018, 10:06am UTC](https://forum.mautic.org/t/mautic-not-recording-page-hits-any-more/10179 "2018-01-30T10:06:01Z")
Hi, I have a Wordpress site which is connected to Mautic via WPMautic plugin. 12 days ago I switched the Wordpress site from HTTP to HTTPS (only Wordpress, not Mautic). Since then no more page hits are recorded and disp… --- ## [Cannot edit my own thread](https://forum.mautic.org/t/cannot-edit-my-own-thread/10171)
**Author:** [@ethantaylor](https://forum.mautic.org/u/ethantaylor)\ **Replies:** 0\ **Last updated:** [January 29, 2018, 11:21pm UTC](https://forum.mautic.org/t/cannot-edit-my-own-thread/10171 "2018-01-29T23:21:55Z")
I want to edit my newly created thread in this forum. But after I clicked on the “EDIT” link, it says page not found. --- ## [How do I get Social media integration to work?](https://forum.mautic.org/t/how-do-i-get-social-media-integration-to-work/1459)
**Author:** [@gshuk](https://forum.mautic.org/u/gshuk)\ **Replies:** 25\ **Last updated:** [January 29, 2018, 1:58pm UTC](https://forum.mautic.org/t/how-do-i-get-social-media-integration-to-work/1459 "2018-01-29T13:58:06Z")
I created a test account on mautic.com and added a user who I know has a number of social media accounts. Under lead Social it says Social networks must be configured in the Integration Manager. When I go to settings… --- ## [Bounce email not getting monitored - despite "Success" on Test](https://forum.mautic.org/t/bounce-email-not-getting-monitored-despite-success-on-test/10151)
**Author:** [@alainarae](https://forum.mautic.org/u/alainarae)\ **Replies:** 7\ **Last updated:** [January 29, 2018, 6:36am UTC](https://forum.mautic.org/t/bounce-email-not-getting-monitored-despite-success-on-test/10151 "2018-01-29T06:36:06Z")
I have set up my monitored inbox, my bounce email and am using Amazon SES. Everything checked out when testing and says “Success!”, but when I run the cron job to mautic:email:fetch I get an error: Error communicating … --- ## [Email statistics discrepancy](https://forum.mautic.org/t/email-statistics-discrepancy/10168)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [January 28, 2018, 4:03pm UTC](https://forum.mautic.org/t/email-statistics-discrepancy/10168 "2018-01-28T16:03:40Z")
Hi, I sent out an emailing and now I am reviewing the statistics: Channels \> Emails \> email in list: 48% read Email details / graph: 2 reads within two days (which are not 48% but under 1%) When I compare this emaili… --- ## [Privileges & Permissions?](https://forum.mautic.org/t/privileges-permissions/10167)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 0\ **Last updated:** [January 28, 2018, 12:18am UTC](https://forum.mautic.org/t/privileges-permissions/10167 "2018-01-28T00:18:53Z")
Hey, Recently, I installed Mautic on my server and all things seem perfect. But I’m still confused about Privileges & Permissions factors… And want to know what files of Mautic that I need to deal with from this perspec… --- ## [What are the accurate times to set for Cron Jobs?](https://forum.mautic.org/t/what-are-the-accurate-times-to-set-for-cron-jobs/10166)
**Author:** [@salahsaqr](https://forum.mautic.org/u/salahsaqr)\ **Replies:** 0\ **Last updated:** [January 27, 2018, 7:40pm UTC](https://forum.mautic.org/t/what-are-the-accurate-times-to-set-for-cron-jobs/10166 "2018-01-27T19:40:53Z")
Hi there, Could someone please suggest “the most accurate time” for each one of these commands? php /home/admin/web/domain.com/public\_html/mautic/app/console mautic:segments:update php /home/admin/web/domain.com/publi… --- ## [Bounce management](https://forum.mautic.org/t/bounce-management/10163)
**Author:** [@kumpelblase](https://forum.mautic.org/u/kumpelblase)\ **Replies:** 0\ **Last updated:** [January 26, 2018, 3:20am UTC](https://forum.mautic.org/t/bounce-management/10163 "2018-01-26T03:20:41Z")
Hi all I have a problem with the bounce management. If I set a Custom return path (bounce) address in the Email settings, the Bounced Emails are sent there. But if I configure an address in the Monitored Inbox Settings,… --- ## [What email provider for Monitored Inbox](https://forum.mautic.org/t/what-email-provider-for-monitored-inbox/10162)
**Author:** [@alainarae](https://forum.mautic.org/u/alainarae)\ **Replies:** 0\ **Last updated:** [January 26, 2018, 2:05am UTC](https://forum.mautic.org/t/what-email-provider-for-monitored-inbox/10162 "2018-01-26T02:05:27Z")
What email service yall use for the monitored inbox? I am on hostgator and the bounces and complaints are piling up in the inbox, but mautic does not seem to be monitoring it. The peeps at hostgator say that the see wher… --- ## [Will using the server as the imap host work.](https://forum.mautic.org/t/will-using-the-server-as-the-imap-host-work/9520)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 3\ **Last updated:** [January 26, 2018, 2:03am UTC](https://forum.mautic.org/t/will-using-the-server-as-the-imap-host-work/9520 "2018-01-26T02:03:29Z")
Have a peculiar situation and wondered if anyone else needs to use the same procedure. In the “Monitored InBox Settings” the only way i can select SSL is to use my server for the imap host when i should be using my ema… --- ## [Mautic and G-Suite doesn´t work](https://forum.mautic.org/t/mautic-and-g-suite-doesn-t-work/10132)
**Author:** [@benriemer](https://forum.mautic.org/u/benriemer)\ **Replies:** 3\ **Last updated:** [January 25, 2018, 3:26pm UTC](https://forum.mautic.org/t/mautic-and-g-suite-doesn-t-work/10132 "2018-01-25T15:26:27Z")
Hello everyone, i just googled all the time and don´t find a solution. I want to setup Mautic with my G-Suite to send mails over my G-Suite account. I just tried different smtp servers for Google and activated the IP … --- ## [Discrepancy in segment count](https://forum.mautic.org/t/discrepancy-in-segment-count/10154)
**Author:** [@darrelt](https://forum.mautic.org/u/darrelt)\ **Replies:** 1\ **Last updated:** [January 25, 2018, 2:44am UTC](https://forum.mautic.org/t/discrepancy-in-segment-count/10154 "2018-01-25T02:44:12Z")
I’ve noticed a discrepancy in my segment counts. I have one segment (called subscribers) that shows 6237 Contacts in the segment list. The segment includes contacts with email field not empty, and excludes membership in … --- ## [Duplicate name/IP addresses appearing in contacts](https://forum.mautic.org/t/duplicate-name-ip-addresses-appearing-in-contacts/10160)
**Author:** [@mediamix-chris](https://forum.mautic.org/u/mediamix-chris)\ **Replies:** 1\ **Last updated:** [January 24, 2018, 12:54pm UTC](https://forum.mautic.org/t/duplicate-name-ip-addresses-appearing-in-contacts/10160 "2018-01-24T12:54:57Z")
When we hit our Contacts list and see who has come for a visit, we see IP addresses listed twice. Drilling down to see details, there’s nothing more than the IP address and their physical location. Sometimes we get more … --- ## [Problem for Identified Contact](https://forum.mautic.org/t/problem-for-identified-contact/10161)
**Author:** [@juliocarraro](https://forum.mautic.org/u/juliocarraro)\ **Replies:** 0\ **Last updated:** [January 24, 2018, 8:51am UTC](https://forum.mautic.org/t/problem-for-identified-contact/10161 "2018-01-24T08:51:01Z")
I use mautic on 2 sites these days. And test on others. In the first site that I officially use it is all ok. It works everything correctly. It is a simple domain. I use exactly the way I would like it to work on the… --- ## [Remove contact from segment/campaign after campaign was launched](https://forum.mautic.org/t/remove-contact-from-segment-campaign-after-campaign-was-launched/10159)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 0\ **Last updated:** [January 23, 2018, 1:01pm UTC](https://forum.mautic.org/t/remove-contact-from-segment-campaign-after-campaign-was-launched/10159 "2018-01-23T13:01:35Z")
Hi, I built a drip campaign which sends five emails each with 2 days pause in between. The campaign is based on a segment which is based on a contact tag. When a contact enters the campaign, it should receive emails unt… --- ## [Editable background image in email theme ... is it possible?](https://forum.mautic.org/t/editable-background-image-in-email-theme-is-it-possible/10114)
**Author:** [@treeflame](https://forum.mautic.org/u/treeflame)\ **Replies:** 2\ **Last updated:** [January 23, 2018, 11:04am UTC](https://forum.mautic.org/t/editable-background-image-in-email-theme-is-it-possible/10114 "2018-01-23T11:04:57Z")
Using this email template as an example, you can see that there is text over a background image: https://www.sendwithus.com/resources/templates/skyline It is clear how to convert this template to a Mautic email theme w… --- ## [Symfony error when sending emails](https://forum.mautic.org/t/symfony-error-when-sending-emails/10133)
**Author:** [@williamsdb](https://forum.mautic.org/u/williamsdb)\ **Replies:** 6\ **Last updated:** [January 23, 2018, 5:29am UTC](https://forum.mautic.org/t/symfony-error-when-sending-emails/10133 "2018-01-23T05:29:27Z")
Trying to send our newsletter this morning Mautic is showing that c. 3000 emails have been sent but they haven’t. There are still 3176 files in /tmp/spool/default (most of which have zero byte count) and when I try and r… --- ## [Unable to login](https://forum.mautic.org/t/unable-to-login/10152)
**Author:** [@ajfrank](https://forum.mautic.org/u/ajfrank)\ **Replies:** 4\ **Last updated:** [January 22, 2018, 2:38pm UTC](https://forum.mautic.org/t/unable-to-login/10152 "2018-01-22T14:38:28Z")
Hello, I believe I entered the correct password but the page reloads and it doesn’t give me any error message ig. incorrect login… when i click on forgot password and entered the correct email address associated with m… --- ## [Update error, Can someone help](https://forum.mautic.org/t/update-error-can-someone-help/10127)
**Author:** [@kuunala](https://forum.mautic.org/u/kuunala)\ **Replies:** 9\ **Last updated:** [January 22, 2018, 8:47am UTC](https://forum.mautic.org/t/update-error-can-someone-help/10127 "2018-01-22T08:47:08Z")
Hello, I am getting the following error while updating my mautic version from 2.11 to 2.12.1 --- ## [Number of contacts in segment incorrect](https://forum.mautic.org/t/number-of-contacts-in-segment-incorrect/10148)
**Author:** [@griemer](https://forum.mautic.org/u/griemer)\ **Replies:** 2\ **Last updated:** [January 20, 2018, 7:44am UTC](https://forum.mautic.org/t/number-of-contacts-in-segment-incorrect/10148 "2018-01-20T07:44:17Z")
Hi all, I have 39477 contacts in total. I have made a segment CARDEALERS which contains 20707 contacts Now I have created a segment TEST with a filter ‘Segment Membership excluding CAREALERS’ I would expect that thi… --- ## [API error with Mautic automateplus](https://forum.mautic.org/t/api-error-with-mautic-automateplus/10144)
**Author:** [@joykingwar](https://forum.mautic.org/u/joykingwar)\ **Replies:** 1\ **Last updated:** [January 20, 2018, 2:42am UTC](https://forum.mautic.org/t/api-error-with-mautic-automateplus/10144 "2018-01-20T02:42:26Z")
a while ago i created the api credentials with auth2 type, and it worked fine with the automate plus wordpress plugin ( https://wordpress.org/plugins/automate-mautic/ ) that helps in importing registered users automatica… --- ## [Bounce Management???](https://forum.mautic.org/t/bounce-management/3311)
**Author:** [@ZellaTech](https://forum.mautic.org/u/ZellaTech)\ **Replies:** 20\ **Last updated:** [January 20, 2018, 2:39am UTC](https://forum.mautic.org/t/bounce-management/3311 "2018-01-20T02:39:17Z")
Hi, Can someone please tell me how I can get the bounce management working?!?! My emails are sending from my postfix server that was created just for Mautic. The Return-Path is set by mautic just as it likes. I… --- ## [No e-mail after sending form second time](https://forum.mautic.org/t/no-e-mail-after-sending-form-second-time/10145)
**Author:** [@hahlrichs](https://forum.mautic.org/u/hahlrichs)\ **Replies:** 0\ **Last updated:** [January 19, 2018, 8:06am UTC](https://forum.mautic.org/t/no-e-mail-after-sending-form-second-time/10145 "2018-01-19T08:06:36Z")
Hi everybody, In our Campaign an customer has to fill out an form first. After that step he will recieve an e-mail. If he fills out the form a second time he doesn’t recieved an e-mail. What we have to do so that the … --- ## [I have problems sending to contact](https://forum.mautic.org/t/i-have-problems-sending-to-contact/8040)
**Author:** [@kelly.ossa1](https://forum.mautic.org/u/kelly.ossa1)\ **Replies:** 11\ **Last updated:** [January 19, 2018, 5:45am UTC](https://forum.mautic.org/t/i-have-problems-sending-to-contact/8040 "2018-01-19T05:45:27Z")
Good morning, I would like to ask about a mistake I have when I try to send an email from Mautic with my exchange mail. I have my configuration with another smtp server as well The test mail connection and send te… --- ## [Campaign Trigger Cronjob get stuck](https://forum.mautic.org/t/campaign-trigger-cronjob-get-stuck/10116)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 2\ **Last updated:** [January 19, 2018, 2:11am UTC](https://forum.mautic.org/t/campaign-trigger-cronjob-get-stuck/10116 "2018-01-19T02:11:31Z")
Is it possible that the campaign trigger that runs on the cronjob can get stuck? Our crontab broke down and we started it again. But now not all open jobs are processed anymore. Is there somewhere a log stored, where t… [Previous page](https://forum.mautic.org/c/support/8.md?page=194) [Next page](https://forum.mautic.org/c/support/8.md?page=196)