# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=196 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 197 --- ## [500 Error when Updating](https://forum.mautic.org/t/500-error-when-updating/10143)
**Author:** [@conorseed](https://forum.mautic.org/u/conorseed)\ **Replies:** 0\ **Last updated:** [January 19, 2018, 1:04am UTC](https://forum.mautic.org/t/500-error-when-updating/10143 "2018-01-19T01:04:04Z")
Hey team, I hope you’re having a great week! I’m trying to update an install from 2.9.0 -\> 2.12.1. When updating it gets stuck on “Extracting Package”, and the console shows a 500 error on an ajax request: https://mydo… --- ## [IP Lookup service](https://forum.mautic.org/t/ip-lookup-service/10142)
**Author:** [@rtstep](https://forum.mautic.org/u/rtstep)\ **Replies:** 0\ **Last updated:** [January 18, 2018, 12:04pm UTC](https://forum.mautic.org/t/ip-lookup-service/10142 "2018-01-18T12:04:07Z")
Help! Newbie, I cannot find the cogwheel to download “Fetch IP Lookup Data Store.”? any suggestions or another place to download an IP Lookup? Ros. --- ## [contact receives the same email several times](https://forum.mautic.org/t/contact-receives-the-same-email-several-times/10141)
**Author:** [@krinic](https://forum.mautic.org/u/krinic)\ **Replies:** 0\ **Last updated:** [January 18, 2018, 12:03pm UTC](https://forum.mautic.org/t/contact-receives-the-same-email-several-times/10141 "2018-01-18T12:03:11Z")
this is my cron jobs configuration php /home/home/subdomain/app/console mautic:segments:update \>/dev/null 2\>&1 \*/2 \* \* \* \* php /home/home/subdomain/app/console mautic:campaigns:rebuild \>/dev/null 2\>&1 \*/10 \*… --- ## [How can i send webhook to a url protected by .htaccess authentication ?](https://forum.mautic.org/t/how-can-i-send-webhook-to-a-url-protected-by-htaccess-authentication/10136)
**Author:** [@umakantsharmacedcoss](https://forum.mautic.org/u/umakantsharmacedcoss)\ **Replies:** 2\ **Last updated:** [January 17, 2018, 9:52am UTC](https://forum.mautic.org/t/how-can-i-send-webhook-to-a-url-protected-by-htaccess-authentication/10136 "2018-01-17T09:52:12Z")
Hello, I am trying to send the webhook in an campaign to the url protected with .htaccess authentication, is there any way to achieve this ? Kindly help! --- ## [Mautic ---\> Thrive](https://forum.mautic.org/t/mautic-thrive/10100)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 1\ **Last updated:** [January 17, 2018, 9:23am UTC](https://forum.mautic.org/t/mautic-thrive/10100 "2018-01-17T09:23:10Z")
I have installed the API in Thrive Themes for Mautic and it works great. But the one question I have is whether or not you can use more that just Name, Email and Phone in the form. I would like to use some custom fie… --- ## [Landing page, not registering visits](https://forum.mautic.org/t/landing-page-not-registering-visits/10137)
**Author:** [@fbsoft](https://forum.mautic.org/u/fbsoft)\ **Replies:** 0\ **Last updated:** [January 17, 2018, 6:20am UTC](https://forum.mautic.org/t/landing-page-not-registering-visits/10137 "2018-01-17T06:20:55Z")
Hello, I’m having an issue with mautic, and the double opt-in tutorial. I had followed it to the letter, but i can’t seem to make it work. I got as far as getting the user in the pending list, receiving the email sent a… --- ## [Force Remapping of Integration Fields](https://forum.mautic.org/t/force-remapping-of-integration-fields/10124)
**Author:** [@infohound](https://forum.mautic.org/u/infohound)\ **Replies:** 3\ **Last updated:** [January 17, 2018, 1:12am UTC](https://forum.mautic.org/t/force-remapping-of-integration-fields/10124 "2018-01-17T01:12:55Z")
I have a Mautic install setup and the integration plugin setup and working for SuiteCRM (SugarCRM 6.x Community Edition). Everything is going well, however I have a need to setup some additional custom fields in both Mau… --- ## [send 100 email every 5 minutes](https://forum.mautic.org/t/send-100-email-every-5-minutes/10129)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 1\ **Last updated:** [January 16, 2018, 3:52pm UTC](https://forum.mautic.org/t/send-100-email-every-5-minutes/10129 "2018-01-16T15:52:39Z")
hello I’m lost again!!! I have a list of 548 emails. I want to send an email to this list but not immediately: I want that every 5 minutes mautic send the email to 100 contacts. what’s the configuration to do on mautic… --- ## [Bounces doesn't work](https://forum.mautic.org/t/bounces-doesnt-work/10123)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 3\ **Last updated:** [January 16, 2018, 3:52pm UTC](https://forum.mautic.org/t/bounces-doesnt-work/10123 "2018-01-16T15:52:27Z")
hi I created a segment: bounced email and I give it this filter: bounced emails equals yes I also have the mautic:email:fetch cron job running and Custom return path (bounce) address: bounces@mydomaine.com I have 2 p… --- ## [Issue in Contacts Section](https://forum.mautic.org/t/issue-in-contacts-section/10134)
**Author:** [@sathis](https://forum.mautic.org/u/sathis)\ **Replies:** 3\ **Last updated:** [January 16, 2018, 10:02am UTC](https://forum.mautic.org/t/issue-in-contacts-section/10134 "2018-01-16T10:02:41Z")
Hi Support, I am having some URGENT issue in the contacts section. I want to share my Mautic login details here. Shall I do it here? Because My login details should not be viewed by others. It should be confidential. H… --- ## [Identify vistior by tracking url](https://forum.mautic.org/t/identify-vistior-by-tracking-url/9166)
**Author:** [@deddy](https://forum.mautic.org/u/deddy)\ **Replies:** 4\ **Last updated:** [January 15, 2018, 3:00pm UTC](https://forum.mautic.org/t/identify-vistior-by-tracking-url/9166 "2018-01-15T15:00:38Z")
I have no clue what is it exactly “Identify vistior by tracking url”? As it mentioned a Note: Email contact field have to be marked as unique indentifier and publicly updatable in Configuration. How do I mark email a… --- ## [Error updating mautic to 2.12.1](https://forum.mautic.org/t/error-updating-mautic-to-2-12-1/10126)
**Author:** [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\ **Replies:** 0\ **Last updated:** [January 15, 2018, 6:14am UTC](https://forum.mautic.org/t/error-updating-mautic-to-2-12-1/10126 "2018-01-15T06:14:38Z")
Hi people, I’m having problems updating mautic, please see next image: Anyone know about this problem? Thanks! :slight\_smile: --- ## [Seeking for on-site support, willing to pay for your time](https://forum.mautic.org/t/seeking-for-on-site-support-willing-to-pay-for-your-time/10125)
**Author:** [@tasselhof](https://forum.mautic.org/u/tasselhof)\ **Replies:** 0\ **Last updated:** [January 15, 2018, 6:12am UTC](https://forum.mautic.org/t/seeking-for-on-site-support-willing-to-pay-for-your-time/10125 "2018-01-15T06:12:44Z")
Hello, I am having issues with mautic:messages:send cronjob, there must be something wrongly set up. The emails are published and have set up publish up and publish down time Given emails are segment emails and are se… --- ## [Cronjob problems in 2.11](https://forum.mautic.org/t/cronjob-problems-in-2-11/10122)
**Author:** [@surge](https://forum.mautic.org/u/surge)\ **Replies:** 3\ **Last updated:** [January 15, 2018, 3:57am UTC](https://forum.mautic.org/t/cronjob-problems-in-2-11/10122 "2018-01-15T03:57:15Z")
Hi together, I’ve installed the new version and set up a cronjob on my server with the following parameters: php5.5 \/mautic/app/console mautic:emails:send 0 \* \* \* \* php5.5 \/a… --- ## [problem mautic email](https://forum.mautic.org/t/problem-mautic-email/10118)
**Author:** [@krinic](https://forum.mautic.org/u/krinic)\ **Replies:** 2\ **Last updated:** [January 13, 2018, 10:54am UTC](https://forum.mautic.org/t/problem-mautic-email/10118 "2018-01-13T10:54:33Z")
problem mautic sends the same email several times I have a campaign configured to send 1 email per day, but I send the same email up to 3 times --- ## [Campaign Emails not being sent](https://forum.mautic.org/t/campaign-emails-not-being-sent/10115)
**Author:** [@amit-thakkar](https://forum.mautic.org/u/amit-thakkar)\ **Replies:** 5\ **Last updated:** [January 13, 2018, 2:35am UTC](https://forum.mautic.org/t/campaign-emails-not-being-sent/10115 "2018-01-13T02:35:12Z")
Hi, I have setup Mautic on my server. Configured all cron jobs. Email also works when somone fills form on my website. The problem im facing is, emails are not being sent through campaigns. I have tried to troubleshoot… --- ## [form is hang on submit button after hit submit](https://forum.mautic.org/t/form-is-hang-on-submit-button-after-hit-submit/9104)
**Author:** [@phuquy1311](https://forum.mautic.org/u/phuquy1311)\ **Replies:** 35\ **Last updated:** [January 12, 2018, 9:51pm UTC](https://forum.mautic.org/t/form-is-hang-on-submit-button-after-hit-submit/9104 "2018-01-12T21:51:54Z")
Sorry to raise this problem but could anyone please tell the the clue how to fix the below problem: I’m getting this log error and the form is hang on submit button after hit submit. The problem happened after I upg… --- ## [Outlook plugin doesnt't work](https://forum.mautic.org/t/outlook-plugin-doesntt-work/10117)
**Author:** [@Thierry](https://forum.mautic.org/u/Thierry)\ **Replies:** 0\ **Last updated:** [January 11, 2018, 12:12pm UTC](https://forum.mautic.org/t/outlook-plugin-doesntt-work/10117 "2018-01-11T12:12:03Z")
I try to use outlook plugin with the version 2.10.1. Impossible to trace a mail. Everything seems well installed and configured. Who can help me. --- ## [Tracking on Mautic](https://forum.mautic.org/t/tracking-on-mautic/10110)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 1\ **Last updated:** [January 9, 2018, 11:14am UTC](https://forum.mautic.org/t/tracking-on-mautic/10110 "2018-01-09T11:14:35Z")
hello mautic give us the possibility to know if the email is sent and read or not. Is it possible to know if the link(s) on the email was opened or not? I have also cpvlab tracking software, if it’s not possible with … --- ## [WP-Form no error message](https://forum.mautic.org/t/wp-form-no-error-message/10112)
**Author:** [@markus\_k](https://forum.mautic.org/u/markus_k)\ **Replies:** 0\ **Last updated:** [January 9, 2018, 3:56am UTC](https://forum.mautic.org/t/wp-form-no-error-message/10112 "2018-01-09T03:56:35Z")
Hi, im useing the mautic plugin in wordpress. For my campaign i need a cron because emails where send at a relative time periode. I config mautic in the general settings and set the siteurl like “https://subdomain.dom… --- ## [Social Login (Facebook) pre-fill issue](https://forum.mautic.org/t/social-login-facebook-pre-fill-issue/9976)
**Author:** [@Shuabe](https://forum.mautic.org/u/Shuabe)\ **Replies:** 2\ **Last updated:** [January 8, 2018, 3:04pm UTC](https://forum.mautic.org/t/social-login-facebook-pre-fill-issue/9976 "2018-01-08T15:04:17Z")
I’ved noticed after users use the social login, the fields “first name” and “last name” gets autofilled with the users complete name. For example if the users first name is John and last name is Doe, all fields will be … --- ## ["Unknown" leads in CRM integration](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109)
**Author:** [@ramez\_rafla](https://forum.mautic.org/u/ramez_rafla)\ **Replies:** 2\ **Last updated:** [January 8, 2018, 9:15am UTC](https://forum.mautic.org/t/unknown-leads-in-crm-integration/10109 "2018-01-08T09:15:05Z")
Has anyone faced this issue? We added a points trigger to push leads into our CRM (SuiteCRM) and we keep getting unknowns (they are visiting our website but are not yet known by Mautic). --- ## [Contacts cannot be accessed after manual update](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098)
**Author:** [@Ronan](https://forum.mautic.org/u/Ronan)\ **Replies:** 3\ **Last updated:** [January 8, 2018, 8:14am UTC](https://forum.mautic.org/t/contacts-cannot-be-accessed-after-manual-update/10098 "2018-01-08T08:14:16Z")
Hi, We have tried manually updating our Mautic system from 2.7.1 to 2.10.1 (this version because of a CRM connector we are using. We used the manual update instructions from John Linhart. https://johnlinhart.com/blog/… --- ## [WordPress Contact Integration](https://forum.mautic.org/t/wordpress-contact-integration/10096)
**Author:** [@pramathesh](https://forum.mautic.org/u/pramathesh)\ **Replies:** 1\ **Last updated:** [January 8, 2018, 8:12am UTC](https://forum.mautic.org/t/wordpress-contact-integration/10096 "2018-01-08T08:12:10Z")
Hi, I want to use Mautic to send automated emails for cart abandonment, win back sequence, review requests, newsletter sign up and a bunch of other e-commerce transactions. How can I import contacts from WP automaticall… --- ## [Error after move mautic](https://forum.mautic.org/t/error-after-move-mautic/10099)
**Author:** [@Maneltam](https://forum.mautic.org/u/Maneltam)\ **Replies:** 1\ **Last updated:** [January 8, 2018, 8:10am UTC](https://forum.mautic.org/t/error-after-move-mautic/10099 "2018-01-08T08:10:46Z")
Hello, everyone. After moving Mautic to another server, it gives me an error 500 and shows me nothing. In the logs appears these records: I’ve followed every step of the documents. Any idea what the problem might be… --- ## [Outlook Plug In - Mautic URL issue](https://forum.mautic.org/t/outlook-plug-in-mautic-url-issue/9970)
**Author:** [@wrhiltz](https://forum.mautic.org/u/wrhiltz)\ **Replies:** 9\ **Last updated:** [January 6, 2018, 1:20pm UTC](https://forum.mautic.org/t/outlook-plug-in-mautic-url-issue/9970 "2018-01-06T13:20:02Z")
When configuring Outlook Plug In in Mautic, the form returns a wrong URL for Mautic, The Mautic URL should be http:/hiltzandassociates.com/mautic/index.php The plugin shows Mautic URL as http://hiltzandassocia… --- ## [Data base weight issue](https://forum.mautic.org/t/data-base-weight-issue/10107)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 0\ **Last updated:** [January 6, 2018, 7:45am UTC](https://forum.mautic.org/t/data-base-weight-issue/10107 "2018-01-06T07:45:47Z")
Hello guys, does anyone know how to manage to update and clean my database? Which tables can I delete? Using PHPMyadmin. My data base is still very heavy, and I don"t know how to manage it. Any advice is more than welc… --- ## [Form HTML -Manual Copy](https://forum.mautic.org/t/form-html-manual-copy/10102)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 1\ **Last updated:** [January 3, 2018, 5:44pm UTC](https://forum.mautic.org/t/form-html-manual-copy/10102 "2018-01-03T17:44:09Z")
I have a form field that is a multi-select type. When I copy the HTML and put it on my website, the multi-select field does not show the values available. Basically, I want the below field to be a multi select with “Ci… --- ## [How to redirect Subdomain (keep url) to mautic landingpage url?](https://forum.mautic.org/t/how-to-redirect-subdomain-keep-url-to-mautic-landingpage-url/10075)
**Author:** [@wucherpfennig](https://forum.mautic.org/u/wucherpfennig)\ **Replies:** 4\ **Last updated:** [January 3, 2018, 9:50am UTC](https://forum.mautic.org/t/how-to-redirect-subdomain-keep-url-to-mautic-landingpage-url/10075 "2018-01-03T09:50:22Z")
Dear Community We are struggling to setup a proper subdomain - mautic url redirect. the task should be easy but somehow mautic (or we) cannot handle such requests as: Code: example: xyz.mydomain.com \> mautic.mydo… --- ## [Campaign not Firing](https://forum.mautic.org/t/campaign-not-firing/10094)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 2\ **Last updated:** [January 2, 2018, 3:38pm UTC](https://forum.mautic.org/t/campaign-not-firing/10094 "2018-01-02T15:38:16Z")
I use ThriveThemes to build my Landing page and connect to Mautic via the API. My form works fine and puts my lead into Mautic. The problem is I have a campaign that is supposed to send an email immediately. For some … [Previous page](https://forum.mautic.org/c/support/8.md?page=195) [Next page](https://forum.mautic.org/c/support/8.md?page=197)