# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=197 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 198 --- ## [Upgrade Hung: Moving Package Contents](https://forum.mautic.org/t/upgrade-hung-moving-package-contents/10076)
**Author:** [@theatereleven](https://forum.mautic.org/u/theatereleven)\ **Replies:** 11\ **Last updated:** [December 28, 2017, 8:18pm UTC](https://forum.mautic.org/t/upgrade-hung-moving-package-contents/10076 "2017-12-28T20:18:05Z")
I’ve got 3 different Mautic installations. Two on VPS at Linode running Debian 9 and on on a dedicated server running Ubuntu 16.04 LTS. Both are LEMP installations. All 3 sites hang on ‘Moving Package Contents.’ Mautic l… --- ## [Plugin integration by Basic API on free cloud](https://forum.mautic.org/t/plugin-integration-by-basic-api-on-free-cloud/10092)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 0\ **Last updated:** [December 28, 2017, 3:09am UTC](https://forum.mautic.org/t/plugin-integration-by-basic-api-on-free-cloud/10092 "2017-12-28T03:09:20Z")
Hello, I’d like to buy a WordPress plugin for sending/scheduling email of new WordPress blog posts. I’m using mautic free cloud versions, and plugin developer told me (in mautic facebook group) to ask support about rel… --- ## [how to open port 2587 with IP ses amazon?](https://forum.mautic.org/t/how-to-open-port-2587-with-ip-ses-amazon/10091)
**Author:** [@kakalot\_at](https://forum.mautic.org/u/kakalot_at)\ **Replies:** 0\ **Last updated:** [December 28, 2017, 12:32am UTC](https://forum.mautic.org/t/how-to-open-port-2587-with-ip-ses-amazon/10091 "2017-12-28T00:32:08Z")
I using a2hosting share host. I want to send mail with ses amazon but, when i send support ticket, support answer : “Thank you for contacting us over this matter. We will surely open port 2587 for you but we need the des… --- ## [Slots won't drag from builder to landing page](https://forum.mautic.org/t/slots-wont-drag-from-builder-to-landing-page/10090)
**Author:** [@lizzy](https://forum.mautic.org/u/lizzy)\ **Replies:** 1\ **Last updated:** [December 27, 2017, 4:05am UTC](https://forum.mautic.org/t/slots-wont-drag-from-builder-to-landing-page/10090 "2017-12-27T04:05:28Z")
Hi everyone, I’m learning to create my first Mautic landing page. The slots won’t drag from the builder to the landing page. I have tried clearing the cache in CPanel, which was suggested in another post - hasn’t help… --- ## [Problems integrating Mailjet](https://forum.mautic.org/t/problems-integrating-mailjet/9806)
**Author:** [@escamill\_mautic](https://forum.mautic.org/u/escamill_mautic)\ **Replies:** 5\ **Last updated:** [December 25, 2017, 9:43pm UTC](https://forum.mautic.org/t/problems-integrating-mailjet/9806 "2017-12-25T21:43:40Z")
Hello, I am trying to integrate the mailing service of Mailjet inside Mautic and gives me error… I have put as Mailjet mailing service, the APi and the secret APi and gives me the following error when doing a connec… --- ## [mautic problem after cdn](https://forum.mautic.org/t/mautic-problem-after-cdn/10088)
**Author:** [@emyabdel](https://forum.mautic.org/u/emyabdel)\ **Replies:** 2\ **Last updated:** [December 25, 2017, 9:41pm UTC](https://forum.mautic.org/t/mautic-problem-after-cdn/10088 "2017-12-25T21:41:23Z")
hi mautic worked well, but when i installed cdn i don’t work anymore I can enter to mautic but buttons don’t work, like if pages are cached I deleted the cache folder on app, (mautic doesn’t create a new cache folder … --- ## [Zapier 1.0.3 login failure](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 5\ **Last updated:** [December 13, 2017, 3:17pm UTC](https://forum.mautic.org/t/zapier-1-0-3-login-failure/10084 "2017-12-13T15:17:02Z")
While trying to use the zapier 1.0.3 zap, when I enter my credentials I get this error: We hit an error adding your new account authentication failed: Looks like I encountered an error (error #404). If I do it aga… --- ## [Issue regading segments](https://forum.mautic.org/t/issue-regading-segments/10077)
**Author:** [@rohit\_choudhary](https://forum.mautic.org/u/rohit_choudhary)\ **Replies:** 2\ **Last updated:** [December 13, 2017, 7:44am UTC](https://forum.mautic.org/t/issue-regading-segments/10077 "2017-12-13T07:44:15Z")
Hi Mautic Team I am using MailChimp. I want to move my whole marketing automation in Mautic.but I am facing issue with Mautic.when I create segment then no contact is added at there.help me out --- ## [Dynamic Insertion Fields](https://forum.mautic.org/t/dynamic-insertion-fields/10081)
**Author:** [@rotapeter](https://forum.mautic.org/u/rotapeter)\ **Replies:** 2\ **Last updated:** [December 13, 2017, 7:40am UTC](https://forum.mautic.org/t/dynamic-insertion-fields/10081 "2017-12-13T07:40:33Z")
Hello, I’m trying to use the Email fields as mentioned in 6.1 in the documentation. I have tried this {fieldname} but that doesn’t seem to work. What is the proper syntax to dynamically insert a field into an email? … --- ## [Wordpress and Mautic Integration](https://forum.mautic.org/t/wordpress-and-mautic-integration/8165)
**Author:** [@anjBoom](https://forum.mautic.org/u/anjBoom)\ **Replies:** 20\ **Last updated:** [December 13, 2017, 3:20am UTC](https://forum.mautic.org/t/wordpress-and-mautic-integration/8165 "2017-12-13T03:20:01Z")
Hi, I need help with my wordpress and mautic integration. my site has a form that would ask for contact info of the ones who would like to inquire on the services offered. How do I get the information from word… --- ## [Amazon SES config](https://forum.mautic.org/t/amazon-ses-config/10080)
**Author:** [@jimhill10](https://forum.mautic.org/u/jimhill10)\ **Replies:** 10\ **Last updated:** [December 12, 2017, 11:22pm UTC](https://forum.mautic.org/t/amazon-ses-config/10080 "2017-12-12T23:22:38Z")
I will send you a private login. --- ## [Issue after installing in subdirectory](https://forum.mautic.org/t/issue-after-installing-in-subdirectory/10083)
**Author:** [@vijayk](https://forum.mautic.org/u/vijayk)\ **Replies:** 1\ **Last updated:** [December 12, 2017, 9:08pm UTC](https://forum.mautic.org/t/issue-after-installing-in-subdirectory/10083 "2017-12-12T21:08:03Z")
Dear Community, I have installed mautic on my ubuntu 16.0 AWS. I have php website with MySQL database. My website website.com or www.website.com is getting redirected to https://www.website.com/mautic/s/login … --- ## [Error importing EntityManager is closed](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078)
**Author:** [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\ **Replies:** 4\ **Last updated:** [December 12, 2017, 2:27pm UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078 "2017-12-12T14:27:24Z")
Hi Everybody, I installed Mautic in a 1and1 m cloud server using bitnami I tryed more than once to upload a csv list but i can’t I always get the next error: \[root@localhost app\]# php console mautic:import Im… --- ## [Link redirect not working](https://forum.mautic.org/t/link-redirect-not-working/10069)
**Author:** [@vytautas.gircys](https://forum.mautic.org/u/vytautas.gircys)\ **Replies:** 8\ **Last updated:** [December 12, 2017, 1:58pm UTC](https://forum.mautic.org/t/link-redirect-not-working/10069 "2017-12-12T13:58:15Z")
Hello colleagues, I am having problems with Mautic trackable links. I have noticed that when “Disable trackable urls” option is turned off and I send an email campaign to my leads with links - they can not open it… --- ## [one-click unsubscribe](https://forum.mautic.org/t/one-click-unsubscribe/1530)
**Author:** [@rsieber](https://forum.mautic.org/u/rsieber)\ **Replies:** 10\ **Last updated:** [December 12, 2017, 1:56pm UTC](https://forum.mautic.org/t/one-click-unsubscribe/1530 "2017-12-12T13:56:52Z")
Hi, I# m looking for the possibility to have an one-click unsbscribe link which I can embed into all emails. Best, Robert --- ## [Double records when sending a form and CORS error thrown on the console](https://forum.mautic.org/t/double-records-when-sending-a-form-and-cors-error-thrown-on-the-console/10054)
**Author:** [@victormorettir](https://forum.mautic.org/u/victormorettir)\ **Replies:** 9\ **Last updated:** [December 12, 2017, 4:41am UTC](https://forum.mautic.org/t/double-records-when-sending-a-form-and-cors-error-thrown-on-the-console/10054 "2017-12-12T04:41:11Z")
Hey guys. I have this issue when sending a form from my website to mautic. I basically adapted the HTML markup from the “manual copy” after creating the form. Problem is: when I hit the submit button, Mautic ge… --- ## [Implementing dynamic content](https://forum.mautic.org/t/implementing-dynamic-content/5554)
**Author:** [@netram](https://forum.mautic.org/u/netram)\ **Replies:** 4\ **Last updated:** [December 12, 2017, 12:49am UTC](https://forum.mautic.org/t/implementing-dynamic-content/5554 "2017-12-12T00:49:32Z")
I am trying to implement dynamic content, but difficult to get it working. What i want: People in a specific segment should see a text on http://www.alles-over-marketing-automation.nl/2016/08/mautic-open-source-mark… --- ## [Dynamic Content does not work](https://forum.mautic.org/t/dynamic-content-does-not-work/9711)
**Author:** [@petertl](https://forum.mautic.org/u/petertl)\ **Replies:** 3\ **Last updated:** [December 12, 2017, 12:44am UTC](https://forum.mautic.org/t/dynamic-content-does-not-work/9711 "2017-12-12T00:44:51Z")
Hi, I did the following: Created a segment Created dynamic content element Created campaign with the segment of #1, a request dynamic content decision, selected a name and connected the element of #2 Create… --- ## [Dynamic Contento in Wordpress](https://forum.mautic.org/t/dynamic-contento-in-wordpress/4493)
**Author:** [@alexrm1x](https://forum.mautic.org/u/alexrm1x)\ **Replies:** 8\ **Last updated:** [December 12, 2017, 12:42am UTC](https://forum.mautic.org/t/dynamic-contento-in-wordpress/4493 "2017-12-12T00:42:38Z")
Hello all, First, thanks for making Mautic a reality. I’m really having fun learning it. I’m trying to setup Dynamic Content under my Wordpress site. I installed the pluing from the Wordpress add pluing option. … --- ## [Dynamic content on wordpress](https://forum.mautic.org/t/dynamic-content-on-wordpress/7849)
**Author:** [@chili\_666](https://forum.mautic.org/u/chili_666)\ **Replies:** 7\ **Last updated:** [December 12, 2017, 12:34am UTC](https://forum.mautic.org/t/dynamic-content-on-wordpress/7849 "2017-12-12T00:34:43Z")
Hi there, I am still fighting with dynamic content - i can´t get it to show… Here is what I am trying at the moment: WP Mautic downloaded from github and installed on wordpress site Setup a campaign: … --- ## [Receive Contact in Mautic via Zapier](https://forum.mautic.org/t/receive-contact-in-mautic-via-zapier/10062)
**Author:** [@sgilleland](https://forum.mautic.org/u/sgilleland)\ **Replies:** 5\ **Last updated:** [December 11, 2017, 8:53pm UTC](https://forum.mautic.org/t/receive-contact-in-mautic-via-zapier/10062 "2017-12-11T20:53:18Z")
Is it possible to create a new lead in Mautic from Zapier? I have a third party program that will send the lead to zapier but I can’t figure out if I can, or how to get it into Mautic with Zapier. Any help is much app… --- ## [Bar focus item prevents page clicking](https://forum.mautic.org/t/bar-focus-item-prevents-page-clicking/9836)
**Author:** [@joanmooreban](https://forum.mautic.org/u/joanmooreban)\ **Replies:** 10\ **Last updated:** [December 11, 2017, 7:21pm UTC](https://forum.mautic.org/t/bar-focus-item-prevents-page-clicking/9836 "2017-12-11T19:21:09Z")
Hi! We are using a Focus Item of type Bar (sticky). When it is displayed we can still scroll down, the bar stays sticky but we can not click on any element of the page. --- ## [mautic offline app](https://forum.mautic.org/t/mautic-offline-app/10059)
**Author:** [@gauravshukla739](https://forum.mautic.org/u/gauravshukla739)\ **Replies:** 5\ **Last updated:** [December 11, 2017, 9:38am UTC](https://forum.mautic.org/t/mautic-offline-app/10059 "2017-12-11T09:38:26Z")
hello every one , i just want know that is the offline version of mautic have full functionality or some thing is misssing . actually when i am creating a segment then is does not contain any contcat while the same t… --- ## [The site is currently offline due to encountering an error. (After Update)](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-after-update/9985)
**Author:** [@luizeof](https://forum.mautic.org/u/luizeof)\ **Replies:** 4\ **Last updated:** [December 11, 2017, 8:27am UTC](https://forum.mautic.org/t/the-site-is-currently-offline-due-to-encountering-an-error-after-update/9985 "2017-12-11T08:27:55Z")
i got an error while executing Mautic after UPDATE. error code is : Quote: \[2017-11-26 15:19:16\] mautic.ERROR: DoctrineDBALExceptionInvalidFieldNameException: An exception occurred while executing 'SELECT m0\_.is\_… --- ## [issue regarding contacts and segments](https://forum.mautic.org/t/issue-regarding-contacts-and-segments/10070)
**Author:** [@nitish\_talwar](https://forum.mautic.org/u/nitish_talwar)\ **Replies:** 3\ **Last updated:** [December 11, 2017, 5:50am UTC](https://forum.mautic.org/t/issue-regarding-contacts-and-segments/10070 "2017-12-11T05:50:43Z")
Hi Mautic Team, I am facing issue with mautic . It doesn’t add contacts in the segment when i am making a new segment.there have some limitations. Is it cause of free account.Twilio messages are also not working wit… --- ## [Form Pre-population not working consistently](https://forum.mautic.org/t/form-pre-population-not-working-consistently/10074)
**Author:** [@Zigi](https://forum.mautic.org/u/Zigi)\ **Replies:** 1\ **Last updated:** [December 11, 2017, 5:48am UTC](https://forum.mautic.org/t/form-pre-population-not-working-consistently/10074 "2017-12-11T05:48:29Z")
I am trying to use pre-populated hidden fields in a form that is embedded on a Mautic landing page so that the resulting report contains the necessary data (ie. Email address, first/last name etc which I do not want to a… --- ## [Social Media](https://forum.mautic.org/t/social-media/8177)
**Author:** [@DFA](https://forum.mautic.org/u/DFA)\ **Replies:** 4\ **Last updated:** [December 9, 2017, 7:42pm UTC](https://forum.mautic.org/t/social-media/8177 "2017-12-09T19:42:44Z")
Hello all, I’m new to Mautic, and would like to request some help setting things up. When I click on a contact to pull up their record, there is a social tab on the bottom. I can only seem to get Twitter to show … --- ## [Update Contact Form - Please Help !!!](https://forum.mautic.org/t/update-contact-form-please-help/10071)
**Author:** [@CircuitoCasa](https://forum.mautic.org/u/CircuitoCasa)\ **Replies:** 14\ **Last updated:** [December 8, 2017, 7:51pm UTC](https://forum.mautic.org/t/update-contact-form-please-help/10071 "2017-12-08T19:51:29Z")
Hi All, I have a problem. I created an initial form and I just ask the person’s email. After confirmation I send a other form via email for this person to fill in with your name, city and state. How d… --- ## [Mautic Sugar/Suite Contacts Integration Issue](https://forum.mautic.org/t/mautic-sugar-suite-contacts-integration-issue/9972)
**Author:** [@npracht](https://forum.mautic.org/u/npracht)\ **Replies:** 4\ **Last updated:** [December 8, 2017, 12:45am UTC](https://forum.mautic.org/t/mautic-sugar-suite-contacts-integration-issue/9972 "2017-12-08T00:45:02Z")
I am facing issue while importing contacts from SuiteCRM to Mautic: Enabled features 1- Triggered action push contacts to integration Checked 2- Pull contacts from integration Checked 3- Push contacts to this int… --- ## [Can't connect to a popup plugin](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932)
**Author:** [@ThiagoT](https://forum.mautic.org/u/ThiagoT)\ **Replies:** 5\ **Last updated:** [December 7, 2017, 6:36pm UTC](https://forum.mautic.org/t/cant-connect-to-a-popup-plugin/8932 "2017-12-07T18:36:57Z")
Hi guys, Im in love with my self hosted Mautic installation but Im having a hard time trying to connect it to Layered Popup WordPress plugin I use… When I try it says Invalid Username or Password (tripled check… [Previous page](https://forum.mautic.org/c/support/8.md?page=196) [Next page](https://forum.mautic.org/c/support/8.md?page=198)